2024 Ford Expedition Complaint Log

Transmission failure. Vehicle has failed to accelerate and then failed to move at all. Still under warranty and no codes shown. Vehicle left immobile on interstate due to intermittent transmission failure. Initial repair was not sufficient as issue has returned. No solutions for additional repair to address safety issue.

This is a report of a recurring, life-safety defect involving unintended vehicle movement in a 2024 Ford Expedition. The vehicle has experienced two separate incidents where it was placed in 'Park,' remained stationary for 13-30 seconds, and then began driving itself backward without driver intervention or throttle input. Incident 1: Occurred on March 29, 2026 and I have this one on video. Incident 2: Occurred on April 8, 2026. The video clearly shows the vehicle remaining stationary and in 'Park' for 13 seconds before the unintended movement begins. This delay proves the movement is not a 'start-up rocking' sensation or 'normal clutch drag,' but a delayed mechanical or electronic failure of the park actuator or transmission system. I presented the vehicle for service at a Ford dealership on April 17, 2026. Despite my report of a delayed-onset rollaway, the dealership documented the issue as a 'normal and desired characteristic' of the 10-speed transmission. They characterized the event as a minor 'rocking' sensation that occurs immediately, which is factually contradicted by my video evidence showing a 13-second delay. This leaves me with an unsafe vehicle prone to unintended movement. I am requesting a formal investigation into a potential park-engagement failure.

Bought the car on Feb 14th 2026. We were told Avis car sales in fontana does their vehicle inspection on every car before its sold. We noticed the two back tires on the expedition were bald and showing cords. We told Tawnya and George about the tires and they said they would order them, they'd be in within two days and to bring the car back to get them replaced. When we got home we setup ford diagnostics and found out the oil life was at 29% so they also lied and sent us out with bad oil. We checked the dip stick and yeah super dark oil. We've called two days in a row and keep getting told they are busy and they will call us back, they have not. We have tried to reach corporate but they dont have a department for this. The vehicle is currently sitting because of how bad the tires are, its 100% not safe to drive. Trying to get the dealership to honor the safety fix they promised but they are avoiding it.

The rear portion of the panoramic moonroof shattered spontaneously while the vehicle was being operated, without any impact or external cause.

On Monday, January 12, I was driving down the highway with 2 of my coworkers, when all of a sudden there was a loud pop and glass shattered. My sunroof had exploded. It was a sunny clear day, there were no vehicles in front of us and we were not going under an overpass. We pulled over to take pictures and drove the vehicle straight to Ford. We have since read that this type of incident has occurred before with multiple other Expeditions.

Vehicle was driving approximately 65 miles per hour on interstate. Upon crossing a bridge the sunroof exploded sending glass flying inside the vehicle. The vehicle was equipped with a dash camera which also captured audio. No external object struck the vehicle. Two children and an adult in the vehicle were struck with flying glass. The video has been saved and can be provided in addition to the pictures.

I was driving on the I95 and just passed the McHenry tunnel when out of nothing I heared a loud bang and my moon roof spontaneously shattered into pieces. Nothing hit it and after inspection there was also no other damage on the car but the rear part of the moonroof that was completely shattered.

My wife tried to move my expedition from spot to another in our parking lot During that maneuver the gas pedal assembly broke down and the car in high speed created some personal and property damages I have the part handy and ready for inspection up on request The insurance knows about it And I had a police report No warning prior to the incident

See attached document for complaint.

The fuel line/fuel pump was leaking. Smelled fumes from the gasoline. Fuel was leaking over the fuel tank from the top of the tank. The vehicle was drivable when fuel was leaking. Very concerned that their could have been a fire due to the fuel leak. Took the vehicle to the Ford service department where it was purchased. Service shop stated that during inspection they noticed that something chewed through the fuel line/fuel pump. Comments made by the service advisors stated that they have seen squirrels/rodents attracted to the soy based ingredients of the parts/wiring. The repair would not be covered under warranty due to "outside influence". The manufacturer is installing a similar part and not covering under warranty. No warning lights; no warning messages. If the same type of soy based part is being installed, what is going to prevent the same thing from happening. Ford is not offering different types of parts and they do not have a way to prevent additional damage. No shield/tape/covering is being offered. Numerous instances of this referenced online due to soy based parts and Ford knowingly installing these parts without a fix or prevention. Consumer is responsible for all repairs. No warranty.

I would like to report the seats. I bought my vehicle new. The seats has caused me to have medical issues. It has also caused one other person issues too, so it was not just me. I have never had any sort of back or leg issues before getting this vehicle. I now have severe Sciatica Nerve problems. Which, I have seen the Doctor for. It flares up so bad while I am driving my right leg goes into extreme pain then it goes numb. Which is not helpful since this is the foot I use the gas and brake with. This is my only transportation, so I do not have another vehicle to drive. I have had my son drive this vehicle when we went on a trip. I sat in the middle row captain chair and it was the same issue. This trip was when my daughter in-law (Which is an RN) starting having the same issues as myself.

Driver assistance warning lights come on. All safety systems such as blind spot, collision avoidance, and lane keeping fail and are inoperable. This also shuts down cruise control. For has been aware of this issue since December 2024

I am the owner of a 2024 Ford Expedition, purchased new in March 2024. I am writing to formally report multiple instances of complete brake failure, which pose a significant safety risk. The most recent incident occurred on [XXX], at approximately [XXX], while I was driving northbound on [XXX] in Cupertino, California, with my wife and two grandchildren (ages [XXX] and [XXX]) in the vehicle. As I approached the [XXX] exit, I began decelerating. While applying continuous pressure on the brake pedal during the descent of the off-ramp, the brake pedal suddenly went soft and sank to the floor. The vehicle failed to slow down and began accelerating downhill, due to gravity, toward the intersection at [XXX] , where the light was red. This total loss of braking control lasted for approximately 5 to 10 seconds and nearly resulted in a serious collision. I was only able to regain control by releasing and reapplying the brake pedal and shifting the transmission into Park, at which point the brakes resumed normal function. A similar brake failure occurred earlier in 2024 under comparable driving conditions. At that time, I believed it to be an isolated mechanical glitch, and therefor did not take it to the dealer. I brought the vehicle to Frontier Ford in Santa Clara the following day ([XXX]) for immediate inspection. Despite ongoing efforts by the dealership and Ford engineering, the issue has not been duplicated or resolved. As of this writing, the vehicle remains at the dealership. I am filing this complaint so that the matter may be officially documented and thoroughly investigated as a potential systemic safety defect affecting this model. I urge you to investigate this issue promptly to help prevent similar incidents and ensure the safety of other drivers and passengers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Was rear ended on highway and both driver and passenger seats upon impact where laid back.

Passenger sideview mirror does not open upon unlocking and starting the vehicle. I need to stop (if started driving) turn to park, turn off car, open driver's door to signal car that I have left, lock car using remote, wait few seconds and then unlock to reset car then it usually opens. Issues with mirror began happening a month after purchasing brand new car (5/24), first mirror was "popping or clicking" upon turning outright, mirror had been replaced once, over last year issue has been on going and brought to dealershop " deemed a technological glitch" - no warning lights or messages appear - sometimes my control panel screen will turn black upon starting the car which I now know means to look at my passenger mirror. This last occurred on Friday 7/25/25.

I have had my car at the dealership twice, once in August of 2025 and once in February of 2026 because when I start I get a warning, front collision assist malfunction, lane keep assist malfunction, blind spot monitoring malfunction, and as a result, I have no cruise control, even in normal cruise control mode. I have been told it’s an electrical update, and it was October, then January, now it’s March. Just saw a recall was issued for Navigator, Nautilus, Aviator, and Explorer with this exact problem, but no recall for the expedition.

I am filing this complaint regarding Ford Safety Recall 25S49 (NHTSA Campaign Number 25V315). My vehicle is a 2024 Ford Expedition Max, VIN [XXX] . The Ford pass app and the Ford recall site both show the remedy for the recall as "Available", but when I contact my dealer (Maxwell Ford in Austin, TX) they say that the repair cannot be performed because the update is not yet active in the Oasis dealer system. Ford has had months to release the software fix, but continues to delay the rollout to dealerships. Meanwhile, I have been without my vehicle because the rearview camera is unreliable and considered a safety hazard under the recall. I am paying for a new vehicle that is parked at the dealership and undriveable due to Ford's failure to provide a timely remedy. I have contacted Ford Executive Relations and their social media team, but have received no response or resolution. I am requesting that NHTSA hold Ford accountable for failing to make this safety recall fix available in a timely and transparent manner. The communication has been misleading to owners, and the delay is causing both financial and practical hardship. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V314000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The issue involves the brake system, specifically a brake fluid leak from the master cylinder area, which was identified under Ford Safety Recall 25S47. The component is still in the possession of the dealership and should be available for inspection upon request. I did not personally experience any symptoms while driving. There were no warning lights, messages, or noticeable changes in braking performance before the issue was discovered. The problem was confirmed by the service department at JC Lewis Ford during a recall inspection. They deemed the vehicle unsafe to drive due to the risk of reduced or complete loss of front braking power, which could place my safety and the safety of others at risk. As of now, the vehicle has been at the dealership for over 35 days, and Ford has not provided a fix or repair parts. I am currently driving a loaner vehicle. The issue has not been resolved and the vehicle remains out of service.

I was in a car accident on June 12, 2025, and my steering wheel airbag did not deploy correctly or function correctly. It was a front in straightforward collision. I did not have warning signs so my brakes could have been an issue because I was paying attention and unable to avoid an accident going under the speed limit. The rear cross traffic. Warning stays on pretty consistently because we live down a dirt road, and every time it rains, it again comes back on. I do not believe I heard the forward collision detection go off either. When I hit the back of a work convoy truck straight on, My steering wheel airbag did not deploy correctly. It did come out it never inflated. It did not protect me. I do not have any broken bones, but I do have a hematoma right beside my under arm, and a great deal of bruising.

I actually have already sent in an assessment for airbag, but then read the recall on brakes, which at the time, because a new vehicle, I didn’t think possible. Even when pushing on my brakes, my vehicle was not slowing down like it should have, and I had a front end collision. It was hard for me to think this was because of brakes because new, but I do think they need to be examined.

Sunroof exploded while driving down the road.

When driving at highway speeds with speed control on the car will on its own slow down to 55 or 45 for no apparent reason and will not pick up the highway speed until the next sped limit sign is passed. More concerning is running at speed control set of 55mph on [XXX] the car speeds up when passing a state highway 70 sign the car ...on its own ...speeds up to 70mph. This happened numerous times between Eagle River, WI and Woodruff, WI. When slowing down thru a town the speed control slowed down on its own to 45 then 35 and as we left town the speed control on its own speed up tp 45 , then we passed another Wisconsin highway #70 sign the car speed up to 70 until 50 feet later we passed a 55mph speed sign and the car slowed to 55. Very concerning and the Ford dealer in Eagle River asked if we were on [XXX] ? I answered yes and he acted like he has heard that complaint before, and that there was no known fix to the issue. In our travels we stopped at a Ford dealer in Hazelwood, MO. and the service writer said he had never had heard of the issue. Any help with this ongoing issue would be helpful. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

6/10/25- car turned off in the middle of the road 6/12/25- car would not start 7/6/25- car would not start 6/16/25 and 7/12/25 car apparently had warning in the ford system of a malfunction

I bought this vehicle brand new in 2024 and none of the safety features are functional and can't be fixed. Ford corporation cannot find a a computer software fix for it and the dealership can't fix it. The vehicle in unsafe to drive. The following sensors are faulty and have continued to give failure alerts since I purchased the vehicle: 1) Cross Traffic Alert; 2) Blind Spot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance, 7) Rear backup assistance. It is a safety hazard and unsafe to drive because none of the "Safety Warning" or "Driver Assistance" features work, that would help prevent accidents. For the past 2 years, I have been driving this defective vehicle that is a safety hazard, which is not repairable, nor is the vehicle marketable. I have tried to resolve this issue numerous times, but there is no solution. The dealership advised me to not bring it in for service again, because there is nothing that can be done. I tried to file a claim with Ford Corporate and requested they buy the vehicle back, because it meets the criteria and the elements under the Texas Lemon Law, regarding electrical and safety concerns. However, my claim was rejected. As of right now, there is no solution for this issue.

Since I purchased the vehicle brand new, none of the safety features have been functional. The following sensors are faulty and none of them have worked since I bought the vehicle: 1) Cross Traffic Alert; 2) Blindspot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance. I tried to take the vehicle into the service department of the dealership to fix the problem several times, but as of this time, there has been no solution. The dealership said the problem cannot be fixed, because only Ford Corporation can create a computer software fix for the problem. I was instructed by the dealership not to bring the vehicle back for the same issues, because nothing can be done, and they will not touch it. However, Ford has failed to launch a computer software fix, since I had had the vehicle to 2 years. Since the dealership can't fix it and Ford can't fix it, I am stuck with a defective vehicle that is "Unsafe" to drive, because all of these safety features that are not functional help prevent and reduce the probability of motor vehicle accidents. Ford is refusing to help me and rejected my claim even though they can't fix it.

I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Parking Sensors.’ Ford has acknowledged this as a known issue with a fix delayed until June. My dealer (Morries Ford, Buffalo MN) is charging $225 each time the defect recurs just to clear errors. This is a safety defect that places my family at risk. Ford is refusing to cover the full repair cost and the dealer is charging for temporary resets.

Components: Engine & Power Train Safety Risk: Momentary loss of power Problem has not been reproduced by dealer or independent service center. Vehicle has been inspected by Ford Dealer Joe Cooper Ford in Oklahoma City, OK There were/are no warning lamps, messages or other symptoms of the problem that appear prior to the failure. This has happened 6 or 7 times since vehicle was purchased in October 2024 : Accelerating from stop with Auto Start/Stop either on or off and reach between 35 - 40 mph. Vehicle suddenly dies but immediately started back up like nothing ever happened. Joe Cooper Ford reinstalled the latest update on 4/29/2025 and thought this would fix the problem. [XXX] - Accelerated from start. Auto Start/Stop is on. Reached 38 mph-engine suddenly died then immediately restarted. Drive selector blinking red on console in D. Could rev engine but seemed transmission was in N. Switched drive selector to N, the back to D and resumed as normal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

The differential came apart while my family and I were traveling on the highway out of town. This cause the vehicle to start violently jolting and wheels locked up. The vehicle began to skid across the center line into on coming traffic, we were almost hit head on and from behind due to this. My husband couldn’t get the vehicle to move, it was making a grinding and screeching noise. Finally, he got it into 4x4 mode and was able to move the vehicle to the shoulder of the road. This was a very traumatic and terrifying experience for my whole family, we literally thought we were doing to die. Not to mention, there was no indication or warning that notified us on the dashboard. Since we were 100 miles from home, I had to have my vehicle towed, partially at my expense to the closest Ford dealership in California, which was still 40 miles from my home. The service department confirmed it was the differential, it took almost two weeks to get the part and to fix it. Since, my vehicle was practically brand new and only had 2000 miles on it, the repair was covered under warranty. I contacted Ford customer service and notified them of what happened. I requested them to buy back the vehicle, however they declined. Now I am stuck with a brand new $75,000 vehicle with only 2150 miles on it, that I do not feel safe driving my family in. If one major issue has already happened, then the probability of something else major happening is pretty good. I’m extremely disappointed in Ford for not standing by their vehicles.

The 2024 Ford expedition brakes was not working at the time of the accident, we later found that there was a recall on the brakes. PMA companies is the TPA for the Victaulic Companies, please see accident description below: Insured driver states she Pulled in driveway and was trying to park vehicle. Driver hit the brakes all the way down and the vehicle did not stop. Vehicle went through drivers fence and struck a tree causing damages to vehicle. Caused damages to neighbors fence.

We are driving cross country. Three times the adaptive cruise control has accelerated and showed a new speed going as much as from 74 mph to 107 the third time. The second it went 75 to 88. I can’t remember the first but I know we had a sudden acceleration and quickly disengaged as we did all three sessions. Now we are finishing our trip to our summer home in Maryland without engaging because we don’t trust the system.

The contact owns a 2024 Ford Expedition. The contact stated that while making a right turn, the vehicle accelerated independently and rear-ended a city bus. The vehicle came to a stop from the impact. None of the air bags deployed. There were no injuries sustained. The "Pre-Collision Assist not available" and the "Adaptive Cruise not available" messages were displayed. In addition, the contact stated that the accelerator pedal fractured in two pieces. No police report was filed. The vehicle was towed to a dealer. The vehicle was not diagnosed. The accelerator pedal was replaced. The contact stated that one month prior to the accident, the "Pre-Collision Assist not available" and the "Adaptive Cruise not available" illuminated intermittently. The insurance company was not made aware of the accident. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was 15,263.

While using the adaptive cruise control, the speed of the vehicle rapids accelerates. If set to any speed less than 50, the vehicle speeds up to 56mph. If set to any speed greater than 56 but less than 86 mph, the speed of the vehicle accelerates to 86 mph. I have tested this issue over and over. I haven't talked to the dealership yet, but plan to today. Very scary to have the vehicle accelerate for no reason and for no driver input. The acceleration is fairly abrupt. The speed does not decline only speeds up.

At 715 miles on the odometer, the driver's side rear axle became detached from the wheel hub bearing, causing a loss of power while driving. Dealer states this was a manufacturing defect as the axle retaining bolt was cross-threaded and not properly seated.

I just picked up the vehicle from the dealership where I was told a previous software updated addressed the wipers not working. But once again while driving they will not operate. This is a major safety issue, the vehicle was being driven in the rain...this is a highly dangerous situation that likely affects many if not all 2022-2024 Expeditions, especially with the 15" Sync 4 system and it's APIM module. Reference [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When driving my entire window switch controller unit stopped working on the driver's side. At the time the window was partially down. After research I came to find this has been a common problem with the switch unit in Expeditions, F150s, Explorers. This is a safety issue as you cannot get the window to roll up which allows rain and snow to enter the driver's side door and affect your vision. Also, because the whole switch unit stopped working at once, I can not fold/unfold my side mirrors and I can not adjust them. I have an appointment on April 8th for repair. The switch should be available for inspection with them then. There were no warning lights prior to it stopping working.

I purchased this 2024 Ford Expedition brand new from a Ford certified dealer (Conklin Cars, Newton , Kansas). Upon driving off the lot for the first time to a gas station across the street from the dealer, at restart all the sensor gave warnings. Sensors that gave warning include: Blind spots sensors, back-up sensors, Froward impact, lane departure, automatic braking, rear cross traffic, and the cruise display. I took it back to the dealership and the reset the system and upon starting the vehicle after parked, all the sensors stopped working again. I then took the Ford Expedition back to the certified dealer (Conklin Cars, Newton , Kansas) and they game me sheets of paper, Last one give after 4 visits to dealer [XXX]) stating that Ford knows of the an issues, which appear to be right off the factory line. This has been over a year and there have been several close calls for me and my family without these sensors, which is standard in most cars these days. Me and my family expect these sensors to work on the vehicles we drive, rather basic or premium. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The wipers will randomly stop working. The washer fluid spray does operate so pressing the button will spray the windshield but the wipers won't operate. Ford dealership has serviced it and said it's due to software problems with the APIM module. There is no fix and that same module is affecting other features which have not worked since I purchased the vehicle. For a year I've been told a software fix is coming.

Purchased this vehicle back in December. Dealaer never disclosed recall information associated with this vehicle. There was a stop sale doc sent out November for affected vehicles. However we were still sold this vehicle. I thought it was federally prohibited to sell a New vehicle which Tallahassee Ford did. They sold me this vehicle with no fix in sight. And now there's a 2nd recall. So not sure what we can do

The contact owns a 2024 Ford Expedition. The contact stated that while driving at various speeds, the message "Drive Assist Unavailable" was displayed. The contact stated that when the vehicle was turned off and restarted, the system was functional. The contact had taken the vehicle to a local dealer, who checked the 12-Volt battery and found that the battery was operational and there were no other electrical issues. The contact stated that later, while starting the vehicle, the message "Loss of Power Steering Assist" was displayed, and the steering wheel was difficult to turn to the left or the right. The vehicle was turned off and restarted, and regained power steering functionality; however, the failure reoccurred. The contact attempted to reset the electrical system by disconnecting the battery terminals. The contact stated that loss of power steering reoccurred with the loss of the Lane Keep Assist feature. The contact had taken the vehicle back to the same dealer who diagnosed the vehicle and checked the wiring harness and coated the terminal connectors with a gel for better connectivity. The vehicle was repaired; however, the failures reoccurred. Additionally, the contact stated that the “Driving Modes” light was illuminated. The contact stated that while attempting to switch modes to Snow or Sport, or another option, the light illuminated with the message that each selected mode was unavailable. The contact stated that the vehicle would be taken back to the dealer for the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

We bought our vehicle brand new 2 days ago. This morning the panoramic sunroof exploded and shattered.

On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, the sunroof glass shattered. Because it had a rattle, I had the interior cover closed to prevent listening to the loud rattle. Had I not had it closed, that glass would have shattered on myself and my children while driving 60+ mph. This happened on [XXX], at approximately [XXX]. I have photo evidence upon arriving at home and inspecting the damage. My safety and the safety of my children was definitely put at risk. Had the interior not been closed, the explosion/shattering could have easily caused a wreck. When hearing the noise, I ducked, initially thinking something outside the vehicle had exploded. It wasn't until I heard/felt the air coming through that I realized it was the sunroof. I took the vehicle in first thing Monday morning to be examined by Midwest Ford. The service manager informed me that I couldn't prove nothing hit the vehicle so it probably wouldn't be covered. He refused to acknowledge that I had brought it in for a rattle and felt something was not right. His "claim" is that Ford denied the warranty claim because I couldn't prove something didn't hit the glass and cause it to shatter. We were on a 2 lane highway with no vehicles nearby and no outside weather conditions that would have initiated the shatter. No warning messages were present, other than the rattle that was clearly present. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Expedition. The contact stated that after the vehicle had been parked overnight, the vehicle failed to start the following morning. The vehicle was taken to the dealer, where it was determined that rodents had eaten the soy-based wiring harnesses underneath the power distribution box, near the engine. The dealer informed the contact that eight wiring harnesses needed to be replaced and provided the contact with an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,304.

I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake light is a mandatory add on and not negotiable.

The contact owns a 2024 Ford Expedition. The contact stated while driving 75 MPH, the messages "Pre-Collision Assist Not Available", "Front Camera Default -Service Required", "Lane Merge Default", "Check Parking Sensors", "Blind Spot System Fault", "Cross Traffic System failure", and "Normal Cruise Control Active - Adaptive Braking Off" were displayed. The contact stated that a large red warning box appeared stating 'Resume Control" and the brakes were applied independently, causing the vehicle to come to an abrupt stop. The vehicle was taken to a dealer and the contact was informed that a software update would be released in October, and the vehicle was released. The vehicle was taken to two dealers ; however, the vehicle was not diagnosed, but the system was reset. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

The contact rented a 2024 Ford Expedition. The contact stated that while driving 60 MPH with the Adaptive Cruise Control activated, upon passing a speed limit sign the vehicle independently accelerated to 80 MPH. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. The rental agency was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 24,000.

At highway speeds, the car shakes/vibrates. It's scary. Took vehicle to Ford service. They identified the problem, acknowledged that it exists and was unable to fix it. Now, I'm stuck with this car that shakes and seems unsafe as it shakes. Additionally, was told by the Ford dealer that other Ford Expeditions have come in with the same problem and have been unable to remedy. Even with a case open with the Ford engineers, they were unable to fix. Ford Motor company has been contacted about the issue along with the executive offices of Ford and the CEO.

The rear view camera is so pixelated that you cannot make our images, ESPECIALLY at night. Ford has stated that they have knowledge that "some" "2022-2024 Expedition vehicles equipped with an analog camera and a 12-inch center display screen may exhibit a rear camera image that the customer describes as grainy, fuzzy, or pixelated" Ford claims this may be due to the interaction between the analog camera and the high-definition digital center display screen. They also state to us customers that there is no repair and not to attempt any repairs for this condition because the NHTSA has not released any recall for this KNOWN issue. this is extremely hazardous and negligent.

The contact owns a 2024 Ford Expedition. The contact stated while driving at an undisclosed speed, the vehicle was shaking and vibrating. The contact stated that the failure was present at various speeds. The vehicle was taken to the dealer several times regarding the failure, however the failure was not duplicated. The contact stated that the dealer replaced and balanced all four tires, however the failure reoccurred. The vehicle was not repaired. In addition, the dealer requested that the vehicle be inspected by the engineer, however, the request was denied by the manufacturer. The manufacturer was made aware of the failure but did not assist. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 150. The VIN was not available.

On [XXX] my 2024 Ford Expedition had a malfunction that could have had serious consequences. This was the second time that this malfunction had occurred. On both occasions, I was parked in my driveway. When I started the 2024 Ford Expedition and put it in gear, before touching the gas, the throttle immediately went to full speed and the vehicle took off. On both occasions, I used extreme brake pressure to keep the vehicle from launching across my driveway while I reached for the "Start/Off" button. With the brakes heavily applied, the front tires were skidded 4-5 feet in the gravel. I re-started the Expedition and, with the gearshift in "Park", the engine again raced to full RPM. I immediately hit the "Start/Off" button. For a third time, I pressed "Start" and, again, the engine roared to full RPM. I hit the "Start/Off" button. A fourth time the engine started at normal RPM. The gas pedal was never touched, only the brake pedal. The dealership picked up the 2024 Ford Expedition on November 11, 2024 and has the vehicle to this day - January 1, 2024. The dealer has attempted multiple times to replicate the incident to no success. They advised me that there are no Service Bulletins nor diagnostics in the vehicle to explain the two events. There are eyewitnesses to attest to what happened. The Expedition has 3,100 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6