2010 Ford Explorer Complaint Log

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. WHILE PARKED, THE REAR LIFTGATE WINDOW EXPLODED WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT OUT OF PARK. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

MY HUSBAND WAS DRIVING DOWN A HIGHWAY TO GET TO WORK WHEN THE ABS LIGHT, THE TRACTION CONTROL LIGHT AND THE WRENCH LIT UP ON THE DASHBOARD. HE IMMEDIATELY PULLED OVER AND SHUT OFF THE TRUCK. WHEN HE TURNED IT BACK ON, HE WAS UNABLE TO GET THE TRUCK TO MOVE. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH AND DISENGAGING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

CAR IDLES AND SURGES WHILE EITHER IN PARK OR WHILE FOOT ON BRAKE QUITE SCARY AS YOU WATCH THE RPM RISE ON ITS OWN WONDERING IF THE CAR WILL JET OUT IN TRAFFIC. *TR

WHILE DRIVING ON INTERSTATE 295 JUST SOUTH OF BRUNSWICK, MAINE MY 2010 FORD EXPLORER LOST ALL POWER AND RAPIDLY DECELERATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. I DID MANAGE TO PULL OVER TO THE SIDE OF THE HIGHWAY JUST BEFORE LOSING ALL POWER, BUT I COULD NOT RESTART MY VEHICLE. I THEN HAD MY VEHICLE TOWED TO A FORD SERVICE CENTER, AND FORD INDICATED THAT THE PROBLEM WAS CAUSED BY FRICTION WHICH HAD WORN AWAY THE ELECTRICAL TAPE AND WIRE CASING OF THE ELECTRICAL NODE AND THE WIRING HARNESS AROUND THE FUEL TANK. I AM CONCERNED ABOUT THE SAFETY OF OTHER DRIVERS SHOULD A SIMILAR INCIDENT HAPPEN UNDER HEAVIER HIGHWAY TRAFFIC CONDITIONS. *TR

KEEP GETTING CHECK ENGINE LIGHT DIE TO CAPLESS GAS SYSTEM

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A CLANKING NOISE WAS EXHIBITED FROM THE FRONT PASSENGER'S SIDE WHEEL AREA. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INSIDE BEARINGS ON THE FRONT PASSENGER'S SIDE WHEEL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT HE WAS UNABLE TO SHIFT THE VEHICLE OUT OF PARK. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE SHIFTER ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THE DESIGN OF THE DRIVER AND FRONT PASSENGER SEAT HEAD RESTRAINTS PUSHED THE OCCUPANTS HEAD FORWARD IN AN UNCOMFORTABLE POSITION. SHE TURNED THE HEAD RESTRAINTS AROUND IN ORDER TO ASSUME A COMFORTABLE POSITION WHILE TRAVELING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 45,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT NO PARTICULAR SPEED, THE VEHICLE SHIFTED INTO 4-WHEEL DRIVE WHILE DRIVING 70 MPH ON THE INTERSTATE AND AT OTHER SPEEDS ON DIFFERENT HIGHWAYS. . THE FAILURE RECURRED INTERMITTENTLY OVER A ONE YEAR SPAN. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE FRONT WHEEL BEARING WAS REPLACED, BUT IT DID NOT RESOLVE THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 6/10/14*CN

I OWN A 2010 FORD EXPLORER XLT 4X4 THAT I PURCHASED NEW IN 2009. AT APPROXIMATELY 30,000 MILES THE DRIVER'S SIDE FRONT WHEEL BEARINGS WORE OUT AND WERE REPLACED UNDER WARRANTY. A SECOND TIME AFTER WARRANTY AT APPROXIMATELY 55, 000 MILES THE SAME WHEEL BEARINGS WERE REPLACED AT A COST OF OVER $500. THE ENTIRE WHEEL HUB ASSEMBLY WAS REPLACED AND I WAS TOLD BY THE DEALER THAT THIS IS FAIRLY COMMON? THE TRUCK NOW HAS ONLY 66, 000 MILES ON IT AND HAS 3 SETS OF WHEEL BEARINGS ON THE SAME SIDE. WHAT KIND OF DEFECT IN THE FRONT END CAN BE CAUSING THIS? (I RARELY USE THE FOUR WHEEL DRIVE IF THIS HELPS). *TR

CAPLESS FUEL FILLER ADAPTER BROKEN OFF WHEN GAS PUMP NOZZLE INSERTED DUE TO POOR FORD DESIGN WHICH CAUSES IT TO BREAK OFF VERY EASILY . THERE WAS A PSEUDO RECALL THAT REQUIRES THE CHECK ENGINE LIGHT BE ON WHICH IS NOT THE CASE WITH MY CAR . MANY FORD OWNERS HAVE THE SAME ISSUE . FORD SHOULD PROVIDE COMPLETE REPLACEMENT AS THIS CAPLESS FUEL FILL ASSEMBLY/SYSTEM WAS NOT DESIGNED AND BUILT PROPERLY. THIS CONDITION MAKES MUCH MORE DIFFICULT TO INSERT PUMP NOZZLE INTO CAR. NOT SURE IF THIS IS A SAFETY ISSUE. THANK YOU *TR

THE CAR WAS JUST UNDER 3 YEARS OLD AND JUST PAST IT'S WARRANTY MILEAGE. WE STARTED THE CAR TO DRIVE IT, AND IT WAS MAKING A GRINDING NOISE AND FELT LIKE SOMEONE WAS PRESSING ON THE BRAKES WHILE ACCELERATING. WE THEN PUT THE CAR IN PARK AND GOT OUT, AND IT STARTED TO ROLL. OUR SON WAS IN THE CAR AT THE TIME AND LUCKILY MY HUSBAND STILL HAD ONE FOOT IN THE CAR TO BE ABLE TO PULL THE EMERGENCY BRAKE. TOWED TO THE DEALERSHIP AND WERE TOLD THAT IT WAS A WHEEL BEARING ISSUE IN THE FRONT WHEEL. WE REPORTED THIS TO FORD, AT WHICH TIME THE SERVICE MANAGER AT THE BEECHMONT FORD IN CINCINNATI TOLD US THAT "WHEEL BEARING ISSUES ARE SYNONYMOUS WITH FORD EXPLORERS." FAST FORWARD TO JULY 2014, WE ARE DRIVING THE CAR AND ALARM BELLS START GOING OFF. SAME SYMPTOMS, TOWED TO A DIFFERENT DEALERSHIP, THE MIKE CASTRUCCI FORD IN MILFORD, OHIO. THIS TIME IT'S THE OTHER FRONT WHEEL BEARING. TALKED TO FORD CUSTOMER CARE REGIONAL REPRESENTATIVE AGAIN, AT FIRST HE TRIED TO IMPLY THAT IT'S THE WAY WE DRIVE THE CAR (EVEN THOUGH WE HAVE KEPT OTHER CARS FOR 10 YEARS AND LONGER AND NEVER HAD THIS ISSUE), THEN TRIED TO IMPLY THAT WE GO OFF-ROADING (ALSO NOT TRUE, JUST NORMAL HIGHWAY AND CITY ROADS) AND THEN HE TOLD ME THE ONLY WAY A RECALL WILL BE ISSUED IS IF THE GOVERNMENT FEELS THERE IS A SAFETY ISSUE. SO THIS TELLS ME THAT THEY ARE A) AWARE THAT IT'S AN ISSUE WITH THE WAY A FORD EXPLORER IS CONSTRUCTED AND B) NOT GOING TO RECALL THIS CAR OR PART UNTIL ENOUGH PEOPLE ARE INJURED OR KILLED. WE ARE STILL IN THE PROCESS OF TRYING TO GET FINANCIAL ASSISTANCE FROM FORD TO FIX THIS WHEEL BEARING ISSUE ON THE FRONT WHEEL, BOTH TIMES WE HAVE CALLED THEM EVERY DAY FOR OVER A WEEK AND NO ONE WILL RETURN OUR CALL. BUT WE CAN BASICALLY COUNT ON THE REAR WHEEL BEARING GOING BAD NEXT YEAR AND HAVING TO GO THROUGH THIS AGAIN. *TR

THE CRUISE CONTROL INTERMITTENTLY ENGAGES WHEN IT IS TURNED OFF AND THE CAR SPEEDS UP, WHEN THE BRAKE IS PRESSED IT SHUTS OFF MOMENTARILY THEN RE-ENGAGES ITSELF. IT HAPPENS AT ANY SPEED AND THERE IS NO RHYME OR REASON FOR WHY IT HAPPENS. FORD HAS BEEN UNABLE TO RESOLVE THE ISSUE ON 4 DIFFERENT OCCASIONS OVER THE PAST MONTH. *TR

I WAS STUCK IN TRAFFIC AND AS I WAS AT A FULL STOP, I SAW THAT THE CAR IN FRONT OF ME HAD MOVED. SO I BEGAN TO ACCELERATE. WHEN I SAW THE CAR IN FRONT OF ME HAD STOPPED, I WENT TO HIT THE BRAKES AND NOTHING HAPPENED. I HIT THEM AGAIN AND STILL NOTHING, MY CAR KEPT ON GOING. BY THE THIRD SLAM ON THE BRAKES IT FINALLY TOOK HOWEVER I ENDED UP HITTING THE CAR IN FRONT OF ME AND HER THE CAR IN FRONT OF HER. THIS IS NOT OKAY!!! MY VEHICLE IS ONLY 2 YEARS OLD AND I'M NOT THE ONLY ONE WHO HAS EXPERIENCED THIS. WHY HASN'T A RECALL OCCURRED? DOES SOMEONE NEED TO PASS AWAY FOR ONE TO HAPPEN? MY ACCIDENT COULD HAVE BEEN WORSE. AT THE HOUR I WAS TRAVELING THERE IS NORMALLY NO TRAFFIC BUT OPEN HIGHWAY. MY SAVING GRACE WAS THAT THERE WAS TRAFFIC BECAUSE I COULD HAVE BEEN KILLED AND/OR KILLED THE PERSON I ACCIDENTALLY HIT. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD, WHERE THE ENGINE WAS TURNED OFF FAILED TO RESTART. THE VEHICLE HAD TO BE JUMP STARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

THE HEADREST ON MY JUST PURCHASED 2010 FORD EXPLORER TILT SO FAR FORWARD THAT IT IS UNCOMFORTABLE TO DRIVE. AFTER RESEARCHING THIS IT SEEMS TO BE A COMMON PROBLEM. SOUNDS LIKE TO ME THERE SHOULD BE A SAFETY RECALL TO REPLACE THE HEADRESTS WITH ADJUSTABLE ONES. WITH SO MANY COMPLAINTS OUT THERE WHY HASN'T SOMETHING BEEN DONE? *TT

MY WIFE AND I WERE LEAVING OUR LOCAL WALMART STORE AND WE WERE DRIVING IN THE PARKING LOT. WE WERE GOING DOWN A HILL AT APPROXIMATELY 10 MPH AND MY FOOT WAS COVERING THE BRAKE AND WAS NOT ON THE ACCELERATOR. SUDDENLY THE CAR ACCELERATED RAPIDLY WITH THE MOTOR RACING. I IMMEDIATELY PRESSED THE BRAKE WITH BOTH FEET AND STOPPED THE VEHICLE BUT THIS SUDDEN ACCELERATION CAUSED THE CAR TO TRAVEL APPROXIMATELY 50 FEET. IN ANOTHER 30 FEET THE CAR WOULD HAVE GONE OFF A HIGH EMBANKMENT. I AM AN EXPERIENCED DRIVER OF 43 YEARS WITHOUT AN ACCIDENT AND A TRAINED AND EXPERIENCED DRIVER EDUCATION TEACHER, HOWEVER, I WAS FRIGHTENED BY THIS SUDDEN ACCELERATION AND MY WIFE REMARKED THAT SHE WOULD HAVE NOT BEEN ABLE TO STOP THE VEHICLE AND WOULD HAVE BEEN DOWN THE EMBANKMENT. I TOOK THE CAR TO THE DEALERSHIP AND NOTHING WAS FOUND. I AM CURRENTLY DRIVING THE CAR BUT ARE GREATLY CONCERNED ABOUT THE SAFETY OF THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED WHEN DECELERATING AT LOW SPEEDS OR WHEN REVERSING DURING COLD WEATHER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED BUT TO NO AVAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 62,000. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 02/18/114

I WAS APPROACHING A RED LIGHT AND PRESSED THE BRAKE. THERE WAS A TRUCK INFRONT OF ME, THE HARDER I PUSHES THE BREAK THE MORE THE ENGINE TRIED TO ACCELERATE. THE TIRES WERE SCREECHING BUT THE ENGINE WAS STILL TRYING TO GO. ME AND MY KIDS COULD HAVE BEEN SERIOUSLY INJURED AND I WOULD HAVE BEEN HELD RESPONSIBLE FOR HITTING ANOTHER VEHICLE IN THE REAR END. I HAVE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP TOMORROW. HOPING THEY CAN FIND A FIX BEFORE IT SERIOUSLY INJURES MY FAMILY OR SOMEONE ELSE'S LOVED ONES. *TR

INCIDENT HAS HAPPENED 4 TIMES. CAR IS IN DRIVE AND MOVING FORWARD. WHEN MOVING FOOT TO APPLY BRAKE AND PUSHING DOWN ON BRAKE PEDAL THE GAS PEDAL IS ALSO ENGAGED CAUSING THE CAR TO HAVE THE BRAKE AND GAS APPLIED AT THE SAME TIME. THE HARDER I PUSH ON THE BRAKE THE MORE GAS IS GIVEN TO THE ENGINE. SINCE THE CAR IS ALREADY MOVING FORWARD, REMOVING MY FOOT FROM THE BRAKE WILL LET THE CAR MOVE FORWARD. THE FIRST TIME THIS HAPPENED I WAS APPROACHING A RED LIGHT. ONLY BY PUTTING THE CAR IN NEUTRAL WAS I ABLE TO CONTROL THE SITUATION. I TOOK THE CAR TO THE DEALERSHIP AS I THOUGHT THERE WAS A MECHANICAL PROBLEM. THEY COULD FIND NOTHING WRONG. IT WAS ONLY AFTER THE 2ND TIME THIS HAPPENED I REALIZED I WAS APPLYING THE BRAKE AND GAS AT THE SAME TIME. EVEN THOUGH I AM AWARE THIS CAN HAPPEN, IT HAPPENED AGAIN IN MY DRIVEWAY AND AT THE LOCAL POST OFFICE. THE REAL PROBLEM IS GETTING YOUR FOOT OFF THE BRAKE WHILE THE CAR IS MOVING FORWARD AND THEN BACK ON THE BRAKE BEFORE YOU RAM INTO SOMETHING. SO FAR SO GOOD. OTHERS MAY NOT BE AS LUCKY. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT HE ACTIVATED THE WINDSHIELD WIPERS DURING SNOWY CONDITIONS AND THE WIPERS LEFT SNOWY STREAKS ACROSS THE WINDSHIELD. THE VEHICLE WAS PARKED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST AND THE TECHNICIAN STATED THAT THE WINDSHIELD WIPER BLADES WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHEN MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL WOULD TIGHTEN AND THE CONTACT WOULD HAVE TO UTILIZE EXTREME FORCE TO RE-CENTER THE STEERING WHEEL UNTIL REACHING 15 MPH. THE CONTACT STATED THAT THE STEERING WOULD THEN RETURN TO NORMAL. THE CONTACT TOOK THE VEHICLE TO A DEALER AND HAD THE STEERING COLUMN REPLACED BUT THE FAILURE WAS NOT CORRECTED. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS FUNCTIONING AS NORMAL. THE FAILURE MILEAGE WAS 19,000 AND THE CURRENT MILEAGE WAS 31,000.

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE LUNGED FORWARD. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 35,700.

2010 FORD MOUNTAINEER STOPPING AT A RED LIGHT, PUTTING THE BRAKE ON AND THE CAR WOULD NOT STOP. THE ENGINE WAS REVVING AND HAD TO TAKE IT OUT OF GEAR TO STOP THE CAR. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE. THE CONTACT APPLIED THE BRAKES AND WAS ABLE TO STOP THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT NOTICED THE SCREWS AND LUG NUT COVERS WERE STILL ATTACHED TO THE TIRE. THE SCREWS WERE FRACTURED AND THE STEEL HAD SHAVED OFF .THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN REPLACED THE HUB ASSEMBLY AND THE BALL JOINT ASSEMBLY. THE APPROXIMATE FAILURE MILEAGE WAS 13,700.

IF FORD EVER DECIDES TO RECALL THESE FORWARD LEANING HEADRESTS PLEASE PUT ME AT THE TOP OF THE LIST WITH ALL OF THESE OTHER COMPLAINTS. FOR MY SAFETY??? THEY HURT! THEY ARE SO UNCOMFORTABLE NO MATTER HOW I ADJUST THE BACK OF MY SEAT. PLEASE FORD SEND OUT MORE COMFORTABLE HEADRESTS OR AT LEAST MAKE THEM AVAILABLE FOR PURCHASE AT A REASONABLE COST. THANK YOU! *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED AND THE BRAKE WARNING LIGHT FLASHED INTERMITTENTLY. THE TURN SIGNALS WERE OPERABLE, HOWEVER THE SOUND INDICATOR THAT ADVISED THE DRIVER THAT THE SIGNAL WAS ACTIVATED DID NOT ENGAGE. THE SOUND INDICATOR THAT ADVISED THE DRIVER THAT THE KEYS WERE NOT REMOVED FROM THE VEHICLE HAD ALSO FAILED. THE DEALER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 13,800 AND THE APPROXIMATE FAILURE MILEAGE WAS 13,500.

THE ACTIVE HEAD RESTRAINT SYSTEM IN THE 2010 FORD EXPLORER PUSHES MY HEAD FORWARD WHEN I SIT STRAIGHT IN THE SEAT. I CANNOT FIND A COMFORTABLE POSITION WHERE THE "ACTIVE RESTRAINT" IS NOT ACTIVELY PUSHING MY HEAD FORWARD. I UNDERSTAND THE NECESSITY OF MINIMIZING SPACE BETWEEN THE HEAD AND RESTRAINT WHEN IN A REAR-END COLLISION, BUT CAR MANUFACTURERS HAVE OVERCOMPENSATED, CAUSING SEVERE NECK PAIN FOR THOSE WHO SIT STRAIGHT IN THEIR SEATS. THIS IS A PROBLEM NOT ONLY BECAUSE IT'S UNCOMFORTABLE AND POTENTIALLY CAUSES NECK PAIN BUT ALSO BECAUSE DRIVERS HAVE NO OTHER SAFE OPTION. THE OPTIONS ARE: 1) REMOVE THE HEAD RESTRAINT, 2) TURN THE HEAD RESTRAINT BACKWARDS, OR 3) BEND THE BARS SO THE RESTRAINT IS NOT ANGLED FORWARD AS DRAMATICALLY. PLEASE OFFER A SOLUTION TO THIS PROBLEM. OTHERWISE, THE RESTRAINT GUIDELINES WILL CREATE MORE SAFETY ISSUES THAN THEY WERE MEANT TO REMEDY. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN INCREASED STOPPING DISTANCE WHILE BRAKING AT LOW SPEEDS. THE CONTACT ALSO STATED DURING ONE OF THE FAILURES, THE VEHICLE SURGED FORWARD MOMENTARILY WHEN THE BRAKES WERE APPLIED. THE VEHICLE SURGED MOMENTARILY BEFORE EXPERIENCING AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. AN UNKNOWN REPAIR WAS PERFORMED AFTER THE FIRST VISIT TO THE AUTHORIZED DEALER BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 3,200.

WE HAVE A 2010 FORD EXPLORER THAT IS HAVING BRAKE ISSUES. THE PROBLEM OCCURS WHEN NORMALLY DEPRESSING THE BRAKES. THE BRAKE PEDAL BECOMES SOFT AND THE TRUCK WILL NOT STOP. ONLY AFTER DEPRESSING THE PEDAL AT FULL FORCE WILL THE TRUCK FULLY STOP. IT HAS HAPPENED 3 TIMES NOW. THERE IS NO TELLING ON WHEN IT COULD HAPPEN. IT IS TOTALLY RANDOM. I WAS ALMOST IN A VIOLENT ACCIDENT TODAY. WE ARE BRINGING IT BACK FOR SERVICE IN THE MORNING. IF YOU OWN A 2010 EXPLORER, PLEASE HAVE IT CHECKED OUT. *TR

I HAVE A 2010 FORD EXPLORER. THE FRONT PASSENGER SEAT HEADRESTS ARE PITCHED EXCESSIVELY FORWARD CAUSING EXTREME HEAD AND NECK DISCOMFORT. THE ONLY WAY TO ALLEVIATE THIS STRESS IS TO RECLINE THE SEAT TO THE POINT WHERE YOUR HEAD DOESN'T CONTACT THE HEADREST. THIS PUTS STRESS ON YOUR NECK MUSCLES CAUSING STIFFNESS AND HEADACHES. THIS IS A DEFECTIVE DESIGN THAT MUST BE CORRECTED. WHEN I BROUGHT THE VEHICLE IN FOR SERVICING AT 4000 MILES I INFORMED THE SERVICE MANAGER WHO TOLD ME HE GETS LOTS OF COMPLAINTS ABOUT THE HEAD RESTRAINT AND THERE WAS NOTHING HE COULD DO ABOUT IT. PERHAPS FORD CAN PROACTIVELY CITE A REPLACEMENT HEADREST FROM ONE OF ITS OTHER MODELS. I AM NOW TAKING MUSCLE RELAXANTS EVERY NIGHT TO RELIEVE THE STRESS ON MY NECK. *TR

AIR BAG LIGHT STAYED ON AFTER BELOW ZERO TEMPERATURES BUT AFTER SHUTTING OFF ENGINE AND RESTARTING, IT WENT OUT AFTER 3-4 SECONDS. 2 INCIDENTS: ONE DAY LOW WAS -7 2ND LOW WAS -12 TEMP AT TIME OF ENGINE START AND OCCURRENCE WAS 1ST DAY + 7 2ND + 15 DOES THIS MEAN WHEN BELOW ZERO AIR BAG PRESSURE CHARGE FALLS BELOW A LEVEL THAT CAN OPERATE THE AIR BAG? *TR

THE ENGINE SHUT DOWN AT ONLY 14,000 MILES.THERE WAS NO WARNING IT JUST SHUT DOWN. THE DEALERSHIP THAT REPLACED THE ENGINE TOLD ME THERE WAS A SAFETY NOTICE SENT TO DEALERSHIPS BUT THEY DID NOT HAVE TO TELL CONSUMERS. FORD KNOWS SPECIFIC ENGINES THAT COULD BE AFFECTED BECAUSE THEY WERE MANUFACTURED AT SPECIFIC PLANTS BUT HAVE NOT CONTACTED ANYONE. I WAS VERY LUCKY THAT DAY AND DID NOT TAKE THE HIGHWAY BUT A SIDE ROAD INSTEAD. I HAD MY 2 TODDLERS IN THE CAR WITH ME AND COULD HAVE CAUSED A MAJOR DEADLY ACCIDENT. *TR

THE HEADRESTS LEAN SO FAR FORWARD THAT I HAVE TO EITHER LEAN THE BACK OF THE SEAT WAY BACK OR PULL THE HEADREST OUT AS IT IS SO UNCOMFORTABLE I GET A NECK ACHE. I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER VEHICLE I HAVE OWNED. *TR

WE RENTED A 2011 4X4 EXPLORER FOR A SKI TRIP TO TAHOE. ONCE WE CAME OFF THE PASS, THE RSC LIGHTS CAME ON. THE ANTILOCK AND SLIP LIGHTS ALSO CAME ON. THE CAR LOST ALMOST ALL BRAKING ABILITY ON SNOWY ROADS. IT WAS UNDRIVABLE AND SCARY. THE RENTAL CAR COMPANY RESPONDED IMMEDIATELY AND SENT A NEW VEHICLE OUT TO US GIVEN THE GRAVITY OF THE SITUATION. WE HAD CHAINS ON THE REAR TIRES WHEN THIS HAPPENED. WE HAD 4 KIDS INTHE CAR. HAD THE PROBLEM HAPPENED ON THE PASS, WE COULD HAVE GONE OFF THE CLIFF. WE ALMOST RAN INTO PEOPLE AND A LIGHT POLE. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE HEAD REST ON THE DRIVERS SIDE CAUSED HIM EXTREME BACK PAIN AND DISCOMFORT. HE STATED THAT IT WAS A SAFETY ISSUE. THE DEALER WAS CONTACTED AND AGREED WITH THE CONCERN AND WAS TRYING TO FIND A REPLACEMENT FOR THE HEAD REST. THE MANUFACTURER WAS CONTACTED AND WAS ALSO LOOKING FOR A RESOLUTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,400. UPDATED 3/11/11 *CN UPDATED 04/29/11

8 DAYS AFTER NEW VEHICLE WAS PURCHASED, I WAS PULLED OVER BY THE SHERIFF FOR NO TAILLIGHTS. THE VEHICLE WAS LATER TAKEN INTO THE DEALER FOR REPAIR AND THEY SAID THE FUSE WAS BLOWN AND THEY REPLACED THE 15AMP FUSE TO THE SMART JUNCTION BOX. ABOUT 50 MILES LATER, A HIGHWAY PATROL DROVE BY AND ANNOUNCED ON THE SPEAKER SYSTEM TO TURN ON THE HEADLIGHTS. I CHECKED AND MY HEADLIGHTS WERE ON, SO I PULLED OVER AND NOTICED THE TAILLIGHTS WERE OUT AGAIN. THE NEXT DAY, THE CAR WAS SERVICED A SECOND TIME AND THEY SAID THEY REPLACED THE BURNED OUT FUSE AGAIN AND DID AN EXTENDED ROAD TEST AND PUT 130 MILES ON THE CAR AND SAID THE TAILLIGHTS ARE WORKING FINE. AFTER 5 DAYS OF BEING WITH THE DEALER SERVICE, WE PICKED UP THE VEHICLE, THE TAILLIGHTS WENT OUT AGAIN AFTER 100 MILES. WE WILL BE IN CONTACT WITH THE DEALER... *TR

BOUGHT CAR FROM BATES FORD IN LEBANON, TN NEW. WITHIN THE FIRST 1500 MILE I EXPERIENCED AT LEAST ONE INCIDENT WHERE I TRIED TO STOP BUT THE VEHICLE CONTINUED TO ACCELERATE. THE CAR HAS ABOUT 36000 MILES NOW AND BOTH MY WIFE AND I HAVE HAD NUMEROUS INCIDENTS OF THIS THE LAST RESULTED IN A TRAFFIC ACCIDENT IN PLANO, TEXAS. THERE WERE 3 VEHICLES INVOLVED.THE PLANO, TEXAS POLICE OFFICER WHO DROVE THE CAR TO A SAFE LOCATION FOUND NO PROBLEM WITH THE BRAKES. EARLY IN MY CAREER I WAS A POLICE OFFICER WHOSE SPECIALTY WAS TRAFFIC INVESTIGATION. I HEARD SIMILAR EXPLAINATIONS FOR ACCIDENT AND IN PERHAPS ONE FATAL ACCIDENT FOUND THAT A BRAKE LINE RUPUTURED CONTRIBUTING TO THE ACCIDENT CAUSE. THIS ACCELERATION WHEN BRAKING IN A SUDDEN STOP HAS HAPPENED TO BOTH MY WIFE AND I NUMEROUSE TIMES IN 36,000 MILES AND I HAVE CHECKED THE BRAKES MORE THAN ONCE FINDING NO PROBLEM WITH THE BRAKES. I LEARNED FROM A BODY SHOP EMPLOYEE AT SAM PACK WHO RELATED THAT HE HAD HEARD THIS SAME COMPLAINT BEFORE INCLUDINING FROM A FAMILY MEMBER. I BELIEVE THAT WHAT IS REALLY HAPPENING IS THAT DRIVERS WITH THIS FEATURE STEP ON BOTH THE GAS PEDAL AND THE BRAKE . IN A PANIC SITUATION I BELIEVE THAT DRIVERS ARE STEPPING ON BOTH PEDALS DUE TO SETTINGS THAT ALLOW THE GAS PEDAL TO OVERIDE THE BRAKE OR DIMINISH THE EFFECTIVENESS OF STOPPING DISTANCE. I CAN DUPLICATE THIS EFFECT AND THINK THAT IT IS A DESIGN FLAW THAT OCCURS THOUSANDS OF TIMES EACH DAY, HAS SURELY RESULTED IN MANY ACCIDENTS AND POSSIBLY DEATHS.I DO NOT BELIEVE THIS IS A BRAKE PROBLEM AND SERVICE DEPARTMENTS DISMISS THE COMPLAINTS WHEN THEY FIND NO PROBLEMS WITH THE BRAKES. THIS IS A DESIGN AND SAFETY ISSUE THAT NEEDS TO BE ADDRESSED BY FORD. *TR

WHEN MAKING A FORWARD 90 DEGREE TURN EITHER TO THE RIGHT OR LEFT, THE STEERING WHEEL WILL NOT RETURN SO THAT THE VEHICLE STRAIGHTENS OUT. THE VEHICLE CONTINUES TO TURN UNTIL THE STEERING WHEEL IS STRAIGHTENED OUT MANUALLY. IN REVERSE, THE STEERING WHEEL WILL RETURN AND STRAIGHTEN OUT THE VEHICLE.

I RENTED A 2010 FORD EXPLORER YESTERDAY (1-SEPT-2010) WHILE MY CAR WAS BEING REPAIRED--I IMMEDIATELY NOTICED THAT THE FRONT HEADRESTS ARE DESIGNED SO THEY LEAN FORWARD WAY TOO FAR, HITTING THE BACK OF MY HEAD AND PREVENTING ME FROM SITTING IN A COMFORTABLE DRIVING POSITION. TOTALLY RIDICULOUS! GLAD I ONLY WILL HAVE IT FOR A DAY OR TWO; I WOULD NEVER BUY SUCH A VEHICLE, IT HURTS MY BACK AND NECK. *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. WHILE DRIVING AT LESS THAN 5 MPH THE CONTACT APPLIED THE BRAKES. YET, THE VEHICLE SURGED FORWARD. THE VEHICLE CRASHED INTO A BUILDING CAUSING FRONT END DAMAGE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED BECAUSE IT WAS STILL ABLE TO BE DRIVEN. THE DEALER HAD NOT BEEN CONTACTED AND THERE HAVE BEEN NO REPAIRS. A POLICE REPORT IS AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 12000.

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH, APPROACHING A TRAFFIC STOP SIGN. THE BRAKES WERE ENGAGED AND THE VEHICLE WOULD NOT SLOW DOWN. THE CONTACT APPLIED HIS FULL BODY FORCE TO THE BRAKE PEDAL REPEATEDLY AND THE VEHICLE CAME TO A STOP. THE VEHICLE WAS ABLE TO RESUME OPERATION. THE SAME FAILURE OCCURRED ON A SEPARATE OCCASION. THE CONTACT STATED THE FAILURES WOULD OCCUR AFTER TRAVELING ON THE HIGHWAY FOR A PERIOD OF TWO HOURS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE REMAINED AT THE DEALER FOR FURTHER INVESTIGATION. IN ADDITION, THE FRONT DRIVER AND PASSENGER SIDE HEADREST WERE NOT ADJUSTABLE AND VERY UNCOMFORTABLE. THE FAILURE MILEAGE WAS 8,000. THE VIN WAS UNAVAILABLE. UPDATED 1/19/2010 UPDATED 01/27/11*JB

THE 2010 FORD EXPLORER HEADREST PITCHES YOUR HEAD UNCOMFORTABLY FORWARD. FORGET ABOUT WEARING A PONY TAIL, YOUR CHIN WILL TOUCH YOUR CHEST! PLEASE GET FORD TO REPLACE THE HEADREST! THIS IS NOT A COMFORT COMPLAINT, THIS IS A SAFETY ISSUE! *TR

2010 FORD EXPLORER LIMITED WITH ADJUSTABLE PEDALS. THE BRAKE AND GAS PEDALS ARE TOO CLOSE TOGETHER. WHEN I STEPPED ON THE BRAKE MY FOOT CONTACTED THE ACCELERATOR PEDAL AND THE ENGINE ACCELERATED. WHEN THE BRAKE IS FULLY DEPRESSED IT IS BELOW THE LEVEL OF THE ACCELERATOR PEDAL. IF THE FOOT IS NOT FULLY ON THE BRAKE PEDAL, IT CONTACTS THE ACCELERATOR AND THE CAR JUMPS FORWARD. *TR

HEAD RESTRAINT FORCES HEAD INTO DOWNWARD TILTING POSTURE CAUSING MODERATE TO SEVERE DISCOMFORT AFTER ANY EXTENDED PERIOD OF DRIVING. ONLY SOLUTION FOUND WAS TO REMOVE OR REVERSE HEAD RESTRAINT, OR TO RECLINE SEAT TO SEVERELY RECLINED POSITION. UNSATISFACTORY DESIGN FOR THOSE INDIVIDUALS WITH STRAIGHT POSTURE. VERY POOR DESIGN. *TR

I HAVE A 2002 FORD EXPLORER W/APPROX. 120M MILES. MY O/D LIGHT STARTED BLINKING AND I GOT A "CK TRANSMISSION" MESSAGE. AFTER EXPLORING THE INTERNET I FOUND OVER 200 OTHER OWNERS COMPLAINING ABOUT THE SAME PROBLEM. I TERRIFIED 2 TAKE 2 MY FORD DEALER AFTER READING COMPLAINTS FROM OTHERS. THE LIGHT STARTS FLASHING AFTER ABOUT 5 MILES FROM STARTING THE CAR. *TR

THE FORD 2010 EXPLORER FRONT SEAT HEADRESTS AGGRESSIVELY PUSH THE DRIVERS HEAD FORWARD WHEN SEATED IN A NORMAL UPRIGHT POSITION. NO SEAT OR HEADREST ADJUSTMENT IS AVAILABLE TO CHANGE THIS CONDITION. *TR