2010 Ford Explorer Complaint Log

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN. HE HAD TO QUICKLY DEPRESS THE BRAKE PEDAL AND SHIFT INTO NEUTRAL GEAR IN ORDER TO GAIN CONTROL OF THE VEHICLE. ON ONE OCCASION, THE WHEELS SPUN AS THE VEHICLE TRIED TO MOVE FORWARD WITH THE CONTACTS FOOT ON THE BRAKE PEDAL. THE FAILURE OCCURRED APPROXIMATELY TEN TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE CURRENT MILEAGE WAS 16,694. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000. UPDATED 06/24/11 *BF UPDATED 06/30/11

MY 85 POUND, 55 YEAR OLD, 5 FOOT 3 INCH, GOOD HEALTH WIFE IS NOT PROTECTED BY AIR BAGS WHEN SITTING IN THE PASSENGER FRONT SEAT. AIR BAGS IN MY FORD 2010 EXPLORER ARE DESIGNED TO GO INACTIVE WHEN A PERSON OF MY WIFE'S STATURE IS SITTING IN THE PASSENGER FRONT SEAT THE AUTO COMPANY TRIED SEVERAL DIFFERENT EXPLORERS TO DETERMINE IF THIS WAS THE SAME IN ALL OF THEIR EXPLORERS, ONLY ONE EXPLORER WORKED PROPERLY AND PROTECTED MY WIFE. FORD REFUSES TO OFFER ANY REMEDIES OR REPAIR THIS DEFECT, AND AS INDICATED ABOVE EXISTS IN MORE THAN THE VEHICLE I BOUGHT.. *TR

PULLING OUT OF DRIVEWAY APPLIED BRAKES AND CAR KEPT ACCELERATING. APPLIED MORE BRAKE PUT CAR IN NEUTRAL AND RPM SHOT UP OVER 7000. TURNED OFF ENGINE, AND RE-STARTED ENGINE AND CALLED FORD. CAR WAS TOOLED TO FORD, CHECKED AND NO PROBLEMS FOUND. WAS GIVEN FORD SERVICE BULLITEN ABOUT STICKING LINKAGE ON NEW VEHICLES. 03/07/2011 12000 MILES ONCE AGAIN WHILE DRIVING THRU PARKING LOT AT 3 TO 5 MPH APPLIED BRAKES FOR PEDESTRIAN AND ONCE ENGINE ACCELERATED AND HAD TO APPLY HEAVY BRAKING AND PUT IN NEUTRAL TURN OFF BUT THIS TIME WOULD NOT RESTART FOR ABOUT 5 MIN. CALLED FORD DEALER AND WAS TO CALL FORD CUSTOMER SERVICE.

THE HEADREST IN MY 2010 FORD EXPLORER FORCES YOUR HEAD AND NECK FORWARD IN A VERY UNCOMFORTABLE POSTION. THERE IS NO ADJUSTMENT FOR THE POSITION. *TR

MY 2010 FORD EXPLORER JUMP FORWARD WHILE SITTING STILL WITH MY FOOT ON THE BRAKE. IT HAD HAPPEN TWICE. MAY 15,2010 AND MAY 17,2010. *TR

TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THE FRONT DRIVER AND PASSENGER SIDE HEADRESTS WOULD PROTRUDE INTO THE REAR OF THE OCCUPANTS' HEAD AT A STEEP ANGLE. HE WAS UNABLE TO ADJUST THE HEADRESTS WHERE THEY WERE NOT UNCOMFORTABLE AND PROTRUDING INTO THE REAR OF HIS HEAD. THE DEALER WAS UNABLE TO PROVIDE A REPAIR TO CORRECT THE DESIGN FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 154 AND THE CURRENT MILEAGE WAS 3,232.

THE HEADRESTS FOR THE DRIVER AND FRONT PASSENGER SEATS IN THE FORD EXPLORER 2010 PROTRUDE INTO THE BACK OF THE HEAD AT AN EXTREMELY UNCOMFORTABLE ANGLE. I GET HEADACHES ALL THE TIME IF THEY ARE LEFT IN. THE HEADREST ANGLE IS NOT ADJUSTABLE. THIS IS AN AGENCY FLEET VEHICLE. I CAN'T AFFORD TO RISK A POSSIBLE SAFETY HAZARD BY DRIVING WITHOUT THE HEADRESTS IN PLACE. *TR

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) STUCK ACCELERATOR PEDAL. WHILE DRIVING AT APPROX. 35 MPH ATTEMPTED TO STOP AT RED LIGHT. BRAKES WERE NOT HOLDING MUCH LIKE YOU WOULD EXPERIENCE AFTER DRIVING IN WET WEATHER. WEATHER CONDITIONS WERE DRY. PRESSING HARDER ACTIVATED THE ANTI-LOCK SYSTEM AND EVENTUALLY STOPPED INTO THE MIDDLE OF INTERSECTION. NEAR T-BONE ACCIDENT. ENGINE CONTINUED TO OVER REV UNTIL PLACED INTO NEUTRAL AND TURNING KEY INTO OFF POSITION. RESTARTED FINE, BUT HAD PULSING SPEED LIKE A SURGING FEELING. VIN: [XXX] - AVIS RENTAL*TR

THE HEAD REST ON MY 2010 FORD EXPLORER LEANS SO FAR FORWARD THAT IT FORCES MY HEAD DOWN AND FORWARD. THE DEALER CANNOT ADJUST IT SO THAT YOU CAN SIT NORMALLY. THE ONLY RECOURSE IS TO REMOVE THE HEAD REST. THIS IS A SAFETY ISSUE BECAUSE YOU CAN'T DRIVE WITH IT AND REMOVING IT REMOVES ANY PROTECTION. *TR

ON MARCH 29 AT 9PM WHILE DRIVING AT 30 MPH AND PASSING A VEHICLE, MY TRANSMISSION STOPPED WORKING. IF FELT LIKE IT DROPPED OUT OF THE BOTTOM OF MY FORD EXPLORER 2004 WITH 63,445 MILES. O/D LIGHT STARTED BLINKING AND CHECK TRANSMISSION WAS ON THE DASH DISPLAY. I IMMEDIATELY BROUGHT IT TO THE NEAREST FORD DEALERSHIP, UNABLE TO DRIVE FASTER THAN 20 MPH OR SHIFT GEARS. REVERSE WAS COMPLETELY NOT WORKING. I HAD REPORTED THAT I SUSPECTED TRANSMISSION PROBLEMS A YEAR PRIOR, AND DEALERSHIP STATED THAT NOTHING WAS WRONG. IN OCTOBER 2009 AT 59,492 MILES I BROUGHT IT IN TO THE SAME DEALERSHIP AND STATED THAT WHILE GOING INTO REVERSE AND OUT OF REVERSE THE CAR MADE A CLUNKING SOUND. SOLENOID BODY WAS REPLACED UNDER WARRANTY. APPROXIMATELY 3,000 MILES LATER TRANSMISSION WAS FOUND TO HAVE A BROKEN DRUM AND NEEDED TO BE REPLACED - WARRANTY HAD EXPIRED. *TR

2010 FORD EXPLORER RENTAL FROM HERTZ. APPROX 3500 MILES. AFTER 10 MILES DASHBOARD RED WARNING SAID "SERVICE RSC IMMEDIATELY" ALSO AUDIBLE ALARM REPEATED EVERY FEW MINUTES. TOOK IT TO FORD DEALER WHO SAID IT WAS A LOOSE WIRE. AFTER 10 MORE MILES, WARNING REPEATED THEN STOPPED. THEN CAR BEGAN TO PULSATE BRAKING PULL TO THE LEFT. HAD TO DRIVE THAT WAY 45 MILES TO AIRPORT TO EXCHANGE THE CAR WITH HERTZ.*DT

JUST BOUGHT A NEW 2010 EXPLORER, TRADING IN OUR 2006. SINCE THIS IS OUR SEVENTH EXPLORER, WE DIDN'T BOTHER WITH A TEST DRIVE. WHAT A MISTAKE!!! WHEN WE WERE DRIVING HOME, WE WERE BOTH VERY UNCOMFORTABLE - THE HEAD RESTRAINTS WERE ANGLED SO FAR FORWARD THAT WE COULD NOT GET COMFORTABLE. WE PRIMARILY USE THE VEHICLE FOR LONG TRIPS, SO THAT WILL BE A MAJOR PROBLEM. I JUST SPENT A FEW HOURS RESEARCHING THE PROBLEM, AND THERE DOESN'T SEEM TO BE A SOLUTION; AND IT'S NOT JUST A FORD PROBLEM. APPARENTLY THEY HAVE TO BE THAT WAY TO MINIMIZE WHIPLASH IN A REAR-END COLLISION. THE ONES ON THE 2006 WEREN'T LIKE THESE, SO THEY MUST HAVE BEEN DEFECTIVE OR DEFICIENT (NOTE TO ALL YOU 2006 OWNERS - MAYBE YOU CAN SUE FORD IF YOU GET A WHIPLASH INJURY) I'VE BEEN DRIVING FOR OVER 50 YEARS, AND NEVER HAD A REAR END COLLISION, SO I'M GOING TO CHOOSE COMFORT OVER THE UNLIKELY CHANCE THAT I'LL NEED THE HEAD RESTRAINT AND EITHER REVERSE IT (THEN IT WON'T WORK) OR TAKE IT OUT!! *TR

TL*THE CONTACT OWNS A 2010 FORD EXPLORER. THE HEADREST ON THE DRIVER AND PASSENGER EXTENDS OUTWARD WHICH FORCES THE PASSENGER AND DRIVERS HEAD FORWARD. THE CONTACT HAS EXPERIENCED DISCOMFORT WHILE DRIVING EVEN WHEN HE ATTEMPTED TO REST HIS SHOULDERS AGAINST THE BACK OF THE SEAT. THE VEHICLE WAS PURCHASED SEVEN DAYS AGO WITHOUT HIM TEST DRIVING IT. THE DEALER ADVISED THE CONTACT THAT THEY WERE UNABLE TO MAKE ANY REPAIRS SINCE ALL OF 2010 FORD EXPLORERS WERE DESIGNED WITH THAT TYPE OF HEADREST. THE DEALER RECOMMENDED THAT THE CONTACT ROTATE THE HEADREST; HOWEVER, THE DRIVER STATED THAT THE HEADREST WOULD NOT SERVE IT?S PURPOSE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100.

THE HEAD REST ON MY 2010 FORD EXPLORER LEANS SO FAR FORWARD THAT IT FORCES MY HEAD DOWN AND FORWARD. THE DEALER CANNOT ADJUST IT SO THAT YOU CAN SIT NORMALLY. THE ONLY RECOURSE IS TO REMOVE THE HEAD REST. THIS IS A SAFETY ISSUE BECAUSE YOU CAN'T DRIVE WITH IT AND REMOVING IT REMOVES ANY PROTECTION. *TR

THE HEAD RESTS ON OUR 2010 FORD EXPLORER LIMITED HAVE SUCH A SEVERE FORWARD PITCH TO THEM THAT THEY MAKE IT VERY UNCOMFORTABLE TO SIT FOR ANY LENGTH OF TIME. DEALER SAYS NOTHING CAN BE DONE. PRIOR TO PURCHASE WE TEST DROVE NUMEROUS OTHER COMPETITIVE VEHICLES AND DID NOT EXPERIENCE THIS SAME ISSUE. AFTER 11 MONTHS OF OWNERSHIP AND ALMOST 14,000 MILES IT IS BECOMING A SAFETY ISSUE FOR US. I AM SERIOUSLY CONSIDERING REMOVING THE HEAD RESTS AND DRIVING WITHOUT THEM. I HAVE TRIED OTHER WORK AROUNDS, RECLINING THE SEATS TO MAKE THE HEAD REST ANGLE MORE ACCEPTABLE, BUT THIS DEFEATS THE SAFETY OF THE SEAT BELT SYSTEM. I'VE ALSO TRIED RAISING THE HEAD REST TO IT'S MAXIMUM EXTENSION, BUT THAT DEFEATS THE VALUE OF THE HEAD REST. WHAT FORD NEEDS TO DO IS REPLACE THE 2010 HEAD RESTS WITH ONE FROM AN EARLIER MODEL. NHTSA SHOULD FORCE FORD TO RECALL THESE HEAD RESTS AS HAZARDOUS. *TR