2014 Ford Explorer Complaint Log

The Steering Assist system or power steering component stopped working causing unsteerable vehicle. This was part of the Ford recall [XXX]. We purchased this explorer used from Colvin Ford in Mcminneville, Oregon when the recall was still open and the dealer never notified us of the recall nor did they fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver side seatbelt is malfunctioning and will not buckle properly unless you press the red release button to get it to buckle you in. If you don't press the red button the buckle will not engage and you will not be able to buckle up. The back passenger seat belt buckles were doing the same thing and we're unusable.

Both sides of the windshield A pillar trims have flown off into oncoming traffic,have been trying to get it fixed for months now.Have reported before case #11640934

The contact owns a 2014 Ford Explorer. The contact stated that while stopped at a traffic signal, the signal changed, and the accelerator pedal was depressed; however, the vehicle moved forward but failed to accelerate as intended. The contact stated no warning light was illuminated. The contact stated that the vehicle failed to exceed 10 MPH. The contact pulled over and turned off the vehicle and was able to drive back to the residence. The contact stated that the vehicle failed to exceed 15 MPH. The contact stated that prior to the failure he observed that when the vehicle was shifted into park(P), a warning illuminated that read "Not in Park" several times. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V692000 (Power Train). The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving 60 MPH, there was an abnormal sound coming from the vehicle. The contact stated that the rubber trim on the front passenger’s windshield was flapping. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

Steering went out while driving. Mechanic said it’s the rack and pinion. He said it’s common and was recalled in other year Explorers but not 2014. He said it could be the same part that was recalled but it was used in the 2014 instead of other years that were recalled.

The contact owns a 2014 Ford Explorer. The contact stated while driving 70 MPH, the driver's side front key less entry keypad detached. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the keyless entry pad needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 136,146.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at approximately 35 MPH, the passenger's side windshield wiper detached from the vehicle. The contact was able to pull the vehicle to the side of the road. The vehicle was not repaired. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

I have been trying to get our car repaired for a year now. As of Nov 2024, I was told by 2) ford dealers they expected the parts soon. We have taken the car to these dealers, had pictures taken, and the issue confirmed. Getting it repaired is a whole different matter and we keep getting brushed off, being told "they are trying to source the parts". The pillar trim is loose & rattling, and ready to fly off the car. We have been extremely patient and accepting of the delay, but now believe we aren't going to see this issue resolved.

•Rearview camera view and alerts •Inspection unknown • Hit mailbox •Dogded backup accidents in parking lots ︎Dogded backup accidents out of hard to see drive ways •Not taken to dealer no recalls for my year •Not inspected by anyone •No warning lamps •Alerts would just stop (checked settings it was on) •Camera would freeze first occasionally •Progressed to going black •Camera goes in and out •Beeping works then stops •No rhyme or reason to what stops or freezes and when or season •First noticed it after purchase a few years ago

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while his partner was driving on the highway at 60 MPH, the front driver’s side exterior A-pillar trim detached from the vehicle. The contact’s partner continued to drive and was not able to recover the trim clip. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The approximate failure mileage was 104,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the Chicago plant and the vehicle resided in Northern Nevada, 30 minutes from Lake Tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in Northern Nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford Customer Satisfaction Program: [XXX] (Rear Toe Link Replacement) and NHTSA Campaign Number: [XXX] (Suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA Hotline. The contact had not experienced a failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Water is leaking from front of engine and into oil from water pump being told it will cost 1600 to over 2000 dollars to fix

Hi there! We received a letter in the mail about a recall on our EXTERIOR A-PILLAR TRIM which did fall off on its own and ripped of the seal that was on it by my windshield we never received a call from the dealership so they can replace this for us and because it fell off everyday that it has rain water has been getting into my car to the point that I have puddles on the floor of the vehicle water got into my dashboard and blew out my A/C Motor and blew out my sunroof motor which it is wide open now we can’t close it.. I ride around in the suv with it being extremely hot my children are also in the car with us because it is our only means of transportation also the buttons on my radio are messed up due to water getting in… I’ve contacted carvana the place we bought it from about this and they said this is a ford issue because they were suppose to replace this a while back I don’t know what to do or who to contact we can’t really afford to fix it on our own.. I am scared that one day I drive it the airbags will just go off because water is going all through my dash when it rains! I don’t know what else to do!

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while retrieving the vehicle from the valet, she observed the front passenger exterior a-pillar trim missing. The vehicle was taken to a dealer where it was diagnosed that the columnar trim needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 199,000.

Power Transfer Unit Failed while driving on highway. Not a serviceable part as manufacturer claims it is a lifetime fluid. Approximate date

Steering became jumpy and hard to steer intermittent. Stabilitrak light on and then lost power steering light on. Thank goodness I stopped when I did because now steering wheel is locked and only goes forward and backwards. This could have been extremely dangerous traveling on the toll road!

The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the "Loss of Steering Please Stop Safely," message and several other unknown messages were displayed on the instrument panel. The steering wheel seized; however, the contact was able to pull off to the shoulder of the roadway. The vehicle was towed to the home of a relative where a code reader discovered a defect with the rack and pinion. The dealer and the manufacturer were notified of the failure, and both informed the contact that there were no recalls on the vehicle associated with the failure. The vehicle was not repaired. The failure mileage was approximately 207,000.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering assist warning light illuminated. The steering column seized. The vehicle was towed to the dealer where it was diagnosed with a rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired. The failure reoccurred two weeks later. The vehicle was scheduled to be towed back to the dealer in several days. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 108,000.

Recall 24V031 A-pillar appliqué on both drivers and passenger side front have ripped off the vehicle during highway driving

My 2014 Explorer has developed corrosion on all 4 aluminum wheels causing air loss along the tire bead while driving. Underinflated tires generate heat, tire distortion and catastrophic failure. I had one wheel "repaired" at Tom's Ford in February 2023 at a cost of 187.95. Please see attached and note Ford themselves refer to the rim as rusted. Aluminum wheels should not rust nor corrode. It is my position Ford used dissimilar metals for coating the wheels to enhance appearance and in the process has created a dangerous situation of leaking tires.

My steering wheel is like using manual steering, it is very hard to turn it seems to get stuck in certain positions, easier in another spot when turning, then gets stuck again. It is very hard to turn, no lights on the dashboard, no error codes. This is a huge safety concern if I am driving and can no longer steer my vehicle safely. I see so many other complaining about this problem with 2014, why is there no recall? This is putting people at risk or crashing which could cause fatality!

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s side A-trim panel detached and flew off the front windshield. The dealer was made aware of the failure, and the contact was advised to use duct tape to hold the loosened trim down. The contact received notification of NHTSA Campaign Number: 24V0314000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 150,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving or pulling off from a stop sign, the vehicle jerked and there was smoke coming from the front of the vehicle. No warning lights were illuminated. The contact took the vehicle to a local mechanic who performed a diagnostic test and stated that the passenger’s side axle seal of the transfer case was leaking and recommended that the transfer case be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 86,000.

Both A Pilar Trim pieces are currently loose on my 2014 Ford Explorer. This is now a recall from Ford as of February 2024 from the notice I received in the mail. I have been trying to have these trim pieces replaced on my car since March of 2024 but the part has not been available. Prior to this recall, this piece has already been repaired on my car once on August 4, 2020. The trim piece flew off my car on the freeway and luckily didn't hit anyone on the road. I would like to get these recall A Pilar trim pieces repaired ASAP because this is a safety issue as it can and will fly off and potentially damage another vehicle, person or cause an accident. REFERENCE TO NHTSA Safety Recall 24V031

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side trims of the windshield had partially detached. The vehicle was taken to an unknown dealer and was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving 55 MPH during a rainstorm, the vehicle began to sway left to right independently; the contact decelerated to maintain control of the vehicle. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 145,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that upon entering the vehicle after a stormy rain, the contact noticed that rainwater had leaked inside the vehicle through an unknown windshield exterior A-pillar trim seal. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000. VIN tool confirms parts not available.

Control arm on Ford 2014 explorer are prone to failure, causing vehicle to lose steering. Control arms rub excessively against brake components, also causing failure to both brakes, ABS, and sensors related to wheel speed. Failure is due to the manufacture. Strong action is need to prevent further road accidents if not addressed.

Vehicle has been under recall since February of 2024. The exterior A-pillar applique trim clip attachments were not properly engaged due to improper assembly. This trim piece fell off in highway traffic of 70 mph. Ford is still showing that the repair is not yet available.

Both middle seat, air bag seat belts stopped working. The buckle will not click to lock on either seat belt. The dashboard shows an airbag light that just stays on. The car has not been hit or been in any accident at all. I understand there is a recall or soon to be a recall on other Ford Explorer 2014 vehicles, where the wiring is faulty for these air bag seat belts. The dealer said mine is not included. It is a safety failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while the contact's daughter was driving at an undisclosed speed, the vehicle lost power steering functionality. The contact stated that the steering was difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall; however, the VIN was not associated with the recall. The vehicle was taken to the dealer where it was diagnosed with front strut assemblies failure. The contact was informed that the front strut assemblies needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed with a failed rack and pinon. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 71,500.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 70 MPH, the passenger’s side A-pillar trim detached and flew off the vehicle. The contact was unable to retrieve the part. The contact stated that the driver's side A-pillar trim almost flew off the vehicle. The contact stated that the A-pillar trim was fractured by the slip stream and the upper section blew off the vehicle. The contact had taken the vehicle to a dealer and was informed that parts were not yet available. The failure mileage was approximately 212,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving on the interstate at an undisclosed speed, exterior A-pillar trims detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving 70 MPH, the front driver's side windshield A-pillar trim detached. Upon inspection of the vehicle, the contact noticed that the front passenger's side windshield A-pillar trim had detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that water was entering the vehicle due to the part failing. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off. In addition, the contact stated that the front windshield was raised above the seal. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The electronic power steering is failing. Vehicle steering wheel is tight. Steering wheel hard to turn. I know 775k explorers had a recall for this issue but no recall was issued for my vehicle. Checked steering knuckle and sensors, everything seems to be in working order bit steering is still tight.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I received a recall notice (Safety Recall notice 24S02) / NHTSA Recall 24V031 whereby I a needing to have a exterior A-pillar applique trim clip attachment replaced. I received the notice in February 2024 and for the last year I have been trying to get this corrected and for the last year the Ford dealers have been telling me that they have the part on backlog. The trim that is to be corrected is now falling off from my windshield. How can i get this corrected? When can I find out when my dealer will get this part as they say they do not know when they will get it. I am dealing with Krauss Family Ford in Woodstock GA. My phone number is [XXX] - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My steering wheel is like using manual steering, it is very hard to turn it seems to get stuck in certain positions, easier in another spot when turning, then gets stuck again. It is very hard to turn, no lights on the dashboard, no error codes. This is a huge safety concern if I am driving and can no longer steer my vehicle safely. I see so many other complaining about this problem with 2014, why is there no recall? This is putting people at risk or crashing which could cause fatality! Secondly, my back seat belt doesn't work it will not latch any more, and I have seen so many complaints about that as well, but again Ford will not recall it. So I have a seat in my vehicle that cannot be used by anyone as it is a safety concern if there was an accident.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the a-pillar applique trim detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and advised contact to reach out to the NHTSA Hotline for assistance. The failure mileage was approximately 179,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while reversing the vehicle, the rearview camera displayed a distorted image. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 85,000.