2014 Ford Explorer Complaint Log

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall Incomplete, remedy not yet available... This is the information on the recall status but i received the initial safety recall notice back in February, 2024. Just trying to get an update.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Remedy is not yet available as of September 2025. Received letter February 2024. Regarding A pillar trim

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at highway speeds, the driver's side and passenger's side A-pillar trims rattled loudly. The vehicle was taken to a local dealer, where it was confirmed that the A-pillar trims on both sides of the vehicle were loose and needed to be replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was unknown.

Steering has become stiff and not responsive, feels like it catches and then frees up. There are no waring lights or trouble codes to the issue.

While driving on the highway, the trim piece that contours the front of the hood of the vehicle, broke off in two pieces and went flying into the air and nearly caused an accident.

The contact owns a 2014 Ford Explorer. The contact stated while driving 35 MPH, the "Loss of Power Steering - Pullover Safely" message was displayed. The contact became aware that the electronic power steering was not functioning properly. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V286000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 154,000.

2014 Ford Explorer Recall 2024-01-23 NHTSA#24V031 Recall: #24S02 Exterior-A-Pillar Appliqué Molding Inspection-Remedy Not Available. Please expedite due to at risk - safety concerns. Please contact me as soon as possible when remedy becomes available. [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In January 2024 we were driving on the interstate when the left front A-Pillar trim part around windshield came off and hit our windshield, then flew off on the highway. We received a recall from Ford in February 2024, to date they claim they still don't have the part to repair, we now have water that leaks into the car when it rains. Which is creating issue inside our car. it has now been two years, it seems like they will never get this and my car will keep leaking. The car is titled in Virginia but the car is located at our Florida property in Clearwater Beach FL, I need it fixed down here.

Car was sitting idle when a fan inside the engine compartment starting being very loud. Sound went away when car started moving. Noticed coolant was empty. Filled with coolant and made a 5 mile trip. Checked again and coolant was empty again.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 65 MPH, the front passenger's side windshield exterior A-Pillar trim separated and flew off by the slipstream. An unknown local dealer was contacted and advised the contact that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

This recall for the trim was issued January 2024, stating the parts would be available in the 2nd quarter of 2024. We are almost at the 3rd quarter of 2025 and still no parts have been released from Ford. They are essentially saying, they acknowledge the issue, and will fix it- but maybe never.,

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The rubber trim on the front windshield had started detaching from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 88,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim had started to detach, causing water to leak into the cabin of the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that the A-pillar trim had detached and was flopping while driving. The contact used tape to secure the trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, AutoNation Ford Katy (20777 Katy Fwy, Katy, TX 77450); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 200,240. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim had started to detach on the driver's side of the vehicle. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was 77,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 56 MPH, the trim around the windshield on the driver's side started to detach. The dealer was contacted, and an appointment was scheduled; however, parts were not yet available. A second dealer was contacted, De Paula Ford (799 Central Ave, Albany, NY 12206), who confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was 100,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Exterior A-Pillar Trims were recalled on January 19,2024 due to a safety risk for other road users increasing the risk of a crash if the trim parts detached while driving. Manufacturer recall number is 24S02. NHTSA recall number is 24V031. The local Ford dealer scheduled an appointment on 9/30/2024 for what they said was a fix, however the techs conducted a test and stated the trim parts failed but they were unable to fix on that date as Ford only sends them approximately 2 sets per month and they would let me know when they had mine in to fix. On June 1, 2025 I contacted the local Ford dealer inquiring about the replacement trim parts. The service department stated they do not have any and were still waiting for the manufacturer to provide them. The technicians laughed about the problem and denied they were a safety issue if they detached while driving and would not cause a problem for other drivers. They suggested "ripping" them off if I was concerned.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately 10 months ago. The contact called a local dealer several times to set up a recall appointment, but was informed that the part was not yet available. The contact stated that recently, the local DMV was attempting not to grant the contact the State Inspection sticker unless the recall repair was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

Air bag light stay on

The contact owns a 2014 Ford Explorer. The contact stated that while reversing, the back over protection camera failed to operate as needed. The contact stated that while driving forward, the back over prevention camera image remained on the screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,024.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 70 MPH, the A-Pillar applique trim detached from the vehicle, striking another vehicle nearby. No injuries were reported. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving at approximately 65 MPH, the A-pillar trim detached. The contact was able to retrieve the A-pillar trim. The local dealer was contacted but the vehicle was repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, he noticed that both the front driver’s side and passenger’s side A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 25 MPH and turning to the left, the steering wheel started shaking, and he felt the rear end of the vehicle start sliding to the right. There was no warning light illuminated. The contact stated that the steering wheel was stuck in the direction that it was turned and had to be manually returned to center. The contact stated that the failure was more frequent while turning to the left. and while driving at slower speeds. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the steering gears needed to be regreased. The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

Started the car up and all lights and warning lights were going off when I put the car in drive. Shut the car off waited and the same thing occurred. On the 3rd crank the car stated as normal

My car keeps running out of coolant yet I’m leaving no puddles anywhere

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact to take photos and send them to the manufacturer. The A-pillars were taken off by the dealer. The dealer informed the contact that the clips were available, but the trim was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while driving at 20–30 MPH, the steering wheel became difficult to turn and became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The failure mileage was approximately 90,000.

The window trim and weatherstripping has detached from the vehicle while driving highway speed. Pieces were detaching more as I drove. Causing vehicles to maneuver in ways of car not being damaged

The contact owns a 2014 Ford Explorer. The contact stated while starting the vehicle, the steering wheel seized. A message indicating a power steering failure was displayed. The vehicle was towed to the residence of the contact's parents. The vehicle was then towed to an independent mechanic, where it was diagnosed that the Power Steering Control Module (PSCM) had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle was not covered under NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 128,000.

Due to a failed seal between the roof and the trunk door, water has leaked and corroded the exterior of the body over time. The corrosion has caused a hole to develop to the point that when it rains water leaks into the back of the car. As a result water entered the tail lights and caused the tail light to short out on one side. Some roofing tar and duck tape has helped with a temporary fix but it has been a hazardous problem because the leaking water can create a build up of moisture and mold growth within the vehicle. Another problem is the power windows and the power locking and unlocking system have become glitchy and have failed to work at times. The key pad, keyless entry has completely stopped working and the lock mechanism for the driver side of the car has completely fallen apart and can no longer be used. The only way to unlock and lock the car is to use the key lock and unlock buttons. Lastly, the door hinges have ripped off on the passenger door which prevents the door from staying open. The extra bar that helps the door stay open broke off during a relatively moderate winds when the door got caught in a moderate level strength wind gust and completely broke off.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the local dealer was contacted, and the contact was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The manufacturer was contacted, and it was inquired when the parts would be available. The contact stated that the passenger’s side A-pillar trim had detached from the vehicle. The approximate failure mileage was 15,128.

The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 55 MPH, the power steering warning light illuminated. The contact stated that the steering wheel was significantly difficult to steer, causing him to use excessive force to steer the vehicle. The contact pulled to the side of the highway. The contact stated that he turned off and restarted the vehicle; however, the failure persisted. The vehicle was driven to the local dealer, where it was diagnosed that the electric power steering had failed. The contact stated that the dealer cleared the DTC codes; however, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed. The mechanic determined that the rack and pinion and the steering gear needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 135,000.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 60 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The contact looked in the rearview mirror and saw the A-pillar trim on the roadway but kept driving. The vehicle was taken to the dealer, and it was confirmed that the A-pillar trim was missing. The vehicle was not repaired because the part for the recall repair was not yet available. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

A pillar trim flew off right side of windshield on 12/8/2023 and recently seen newly issued recall.

First issue is regarding the rear view camera, it kept going out and coming back on and now it shows the image in mirror view (what is on my left will show up on the right and vice versa on the monitor). I did see some fords were recalled, I was told mine wasn't and I would have to pay for this out of my pocket. Second issue is about my motor mounts, all mounts have been replaced approximately 3-4 times.

The contact owns a 2014 Ford Explorer. The contact stated while driving 5 MPH, the air bag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the sensor located in the steering rack was inoperable and needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was made aware of the failure but offered no assistance. The approximate failure mileage was 126,000.

I was going to leave my work parking lot. After I started the car, a warning light came on stating power assist failure and I was in drive and tried to steer to the right ending up in space in front of mine, barely across the parking line with my front wheels. I thought by pressing the "ok" that it would make the car steer and it wouldn't. With my blue tooth, I called my husband stating he'd have to pick me up as I couldn't steer and I asked him to get on the computer to find out what was wrong. As he told me the complaints of other 2014 ford explorers and the recalls for 2011 to 2013, 2015, and 2016, and as he was talking, I turned off the car and turned it back on and it drove. My husband said it happened to my son 2 weeks prior. I drove it straight to the ford dealer, while my husband told me that it could happen while driving. The rack and pinion and the PSCM power steering modules have been the problem from other fords. The ford report for mine says: A customer states multiple warnings came up on dash and power steering became inop. Please advise. 99 Verified concern. Performed self test. U3000. Pinpoint to internal failure of electronic rack and pinion. replaced retest ok 902C 1 E5BZ*3504*AM gear asy-steering, 99 perform 4 wheel alignment 902 C for $2924.90. It scared me that I drove this unknowingly I could have had a bad accident

While driving about 55 MPH, the left side windshield trim flew off the windshield. Thankfully no one was close behind that could have been hit by the trim. No warning, no indication that it was loose.

Power steering has gone out with Power Steering System Failure, Advance Track Failure alerts appearing upon cranking vehicle. Steering wheel locked up. This is an issue with the 2011-2013 and 2015-2017 and covered under warranty but not the 2014. How can it be an issue, not be an issue for a year, and then be an issue again?

1.Failed Electric Power Assist System 2.Safety risk wild backing up from parking slot at Lowel's 3.Problem confirm at Truck City Ford service department technician 4.Failed components inspected and confirmed at actual road test by Ford Service Technician 5.Warning lite message on dash at time of Failure Only, no advance warning notification Truck City Ford :512-312-0800 15301 South IH35 Buda, TX 78610