2015 Ford Explorer Complaint Log

My back up camera tends to go blank when I reverse. It’ll take some time for it to come back on or sometimes it says to contact ford.

The power steering assist in my vehicle is becoming progressively worse, I would welcome an inspection. Basically, the power steering assist will vary throughout the sweep of the steering wheel. During a turn or lane change the power steering may feel normal, be non-existent, or alternate between the 2 conditions, often requiring significant force to steer the vehicle (vehicle speed seems to make no difference.) This condition is an obvious safety risk for vehicle occupants or any other vehicles, pedestrians, or property in the vicinity. The problem has not been confirmed by a dealer or service center - I have gathered from researching various message boards that Ford will disavow the issue and tell me that I will need a new steering rack at a charge of approximately $3,000. No inspection has been done as of yet. No warning lamps or messages have presented as of yet and there are no unusual sounds accompanying the problem. The problem has been going on for approximately 3 weeks.

My backup camera is reversing or going blank intermittently . It even turned upside down one time. Ford says I am not included in the recent recall, yet I have the same problem that is being recalled.

I own a 2015 ford and the power steering system just stopped working with abs and traction being lost as well. My husband owns a 2016 Ford F150 and has the same thing going on with his truck. I am seeing this is being reported as a common problem with Fords electric power steering.

The contact owns a 2015 Ford Explorer. The contact stated that while driving on the highway at 40 MPH, there was a clanking sound coming from the steering wheel. The contact stated that the steering wheel shifted to the left and the contact immediately corrected the steering wheel; however, in the process the vehicle became airborne. The contact stated that upon landing, the front driver’s, the front passenger’s, and rear driver’s side tires were deflated. The vehicle was towed to a local dealer where the vehicle was diagnosed and the contact was advised that the control arms, wheel axles, wheel bearings, rims, and tires were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

1-emergency brake will no longer engage, alert continues to sound while driving even though it’s not working. Took it to a mechanic and he was unable to diagnose exactly where in the emergency brake system the issue is.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the vehicle lost automotive power, with the ABS, traction control, and check engine warning lights illuminated. The vehicle was taken to a local dealer to be diagnosed, and the contact was informed that the ABS control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 158,443.

Best Ford in NH stated NHTSA recall 24v031 was completed but it was not, possible fraud.

See attached document for complaint. I am writing to formally report a serious and ongoing delay in the fulfillment of Safety Recall 24S02 (NHTSA Recall 24V031) for my 2015 Ford Explorer, which poses a hazard not only to my family but to others on the road. This recall involves the exterior trim on the A-pillars of the vehicle detaching while driving. In our case, this hazard has already occurred-one of the trims on our vehicle flew off while we were on the highway. Thankfully, no one was injured, but this incident highlights the urgency of the recall and the risk posed by the remaining trim, which could detach at any time. Despite receiving the recall notice in early 2024, and despite repeated attempts over the past year and a half to get the necessary parts, we have been informed by our dealership that Ford has not manufactured or supplied any parts for this recall. The dealership confirmed that they requested the parts back in February 2024, but as of today, no update or estimated timeline has been provided by Ford. This situation is unacceptable and has left us driving a vehicle with a known, active safety hazard. We feel that Ford has failed to meet its obligation to repair this defect within a reasonable timeframe, and we are deeply concerned for our safety and the safety of others on the road.

Backup camera went black with words to contact dealership for latest software. The dealership is charging me for a repair that is currently a recall for the exact same issue for new models Not 2015 models. There’s been quite a few customers having same issue as I did my research online. I’ve got my elderly parents to care , I can’t afford the repairs.

The contact's wife owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure was experienced. The VIN was not available.

Backup camera doesn’t come on when in reverse. Works maybe 20% of the time. Other maybe 80%, the screen doesn’t do anything or says error.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000. VIN tool confirms parts not available.

When vehicle is on and either in park or at a stop, RPMs will idle at about 800-1000 RPM then randomly shoot up between 2000-2500 RPMs then drop to below 500 RPMs before returning to idle. It’ll do this randomly.

The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera had started to flicker and eventually had stopped functioning. The contact called a dealer and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that the instrument cluster had started to fail and was intermittently displaying one or two gauges at a time. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

my middle row airbag seat belts on both sides are broke. you can not hook them into the bottom piece. One does not stay hooked and the other is completely apart. ( see attached picture) It is a law to wear seatbelts and this is has to be fixed or m family can not ride in my car. I went to dealership and it is very expensive to replace. This should be a recall on this for it is a law to wear seatbelts and several other people have had the same problem.

The contact owns a 2015 Ford Explorer. The contact stated that while his mother was driving and stopped at a traffic light, the vehicle lost power steering functionality and the vehicle became difficult to maneuver. The contact stated an unknown message was displayed on the instrument panel before the steering wheel seized. After several attempts, the vehicle was restarted, and the vehicle returned to normal functionality. The vehicle was taken to Jamie Tires; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that on a separate occasion, while her sister was driving the vehicle, the vehicle lost power steering functionality. The vehicle was not diagnosed or repaired for the most recent failure. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 92,000.

I had a mechanic take a look at my car for a routine inspection during an oil change. They noticed my alignment was off. They cannot adjust the rear alignment as they are not adjustable. They found a list of older recalls that affect the rear toe link and I checked with Ford to make sure this was done. They confirmed that the recalls were done. Called Ford Customer Service and they advised me to submit a report as a Safety recall was done on this car by the previous owner, but was not properly repaired as suspected by Ford. Rear Toe links on Ford Explorer 2015 are not adjustable so alignment cannot be performed.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim detached. No waring light was illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The back up camera works on and off. I nearly hit a person when the camera suddenly stopped working. Thank goodness I was backing up very slowly and the guy knocked in my rear window.

Steering wheel when turned to right or left makes a loud screeching sound. It was brought to dealership and diagnosed that the steering wheel computer is failing and only way to fix is to replace the entire steering wheel rack. 5k to replace. Vehicle was inspected in April ‘25. Same issue has been happening constantly since. 80k miles Also, rear back up camera goes blank intermittently.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim was loose. The local dealer was not contacted. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000.

Drivers side A Post windshield trim piece came flying off vehicle while driving on the highway. I just learned that Ford came out with a recall on this part almost 1 & 1/2 years ago and they have still not fixed or remedied this condition. TOTALLY UNACCEPTABLE. I am now worried that the passenger side trim piece will come off next, potentially causing an accident or additional hazard on the roadway. I went to my local Ford dealer and was told by the service department that there is nothing they can do, due to not having any parts available and to check back in late summer.

The contact owns a 2015 Ford Explorer. The contact stated that after having the tires replaced, while in reverse or while driving at various speeds, the vehicle was losing power steering functionality. The failure had become a persistent failure. There were no warning lights illuminated. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The dealer was contacted and confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 149,466.

Date of Occurrence: Monday, [XXX] While driving on [XXX] in Florida, the Exterior A-Pillar on the Drivers Side Window blew off of my vehicle. The entire thing! My Vehicle has been under a Recall for this very problem. Safety Recall Notice 24S02/NHTSA Recall 24V031. I even had a repair appointment set up at the Dealership that we bought the vehicle from in 2018. Paradise Ford in Cocoa, FL. Upon arrival, I was informed that they had no parts and would actually, be calling all of the other clients that were scheduled that day for the same repair. Since then, I have received an additional Letter from the Ford Company letting me know that Parts are still unavailable. Now, that this has occurred, I have reached out to a local Ford Dealership here in Wisconsin (our Primary Residence) and also been told that no parts are available. I am currently awaiting a call back from them as of yesterday 05/29/2025, to see if there are any other options other than them using an off market part to replace the Pillar at my cost (option told to me by their Service Scheduling Girl. Needless to say, we averted a possible very bad situation this past Monday. If this piece, which is rather larger, had hit another car, there could have been a very negative outcome. My complaint is that, I am now driving a vehicle that is missing an important part. I want it fixed. We have been waiting, patiently, for going on 2 years. Upon research, I've seen articles written that these parts have been on Backorder since this recall was initiated. And, that there are approximately 5% of these vehicles that will experience the disengagement of this part(s). Sounds like Ford is dropping the ball on this, big time. What are my options now? I need to get this repaired as well as have the Passenger side Pillar also replaced since one has already 'fallen off'. And, the entire Drivers side Window is now exposed to additional damage/failure without that piece in place. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My backup camera is malfunctioning. 1st incident I was backing out of a parking spot, and the camera screen just blacked out, and 2 pedestrians were walking behind my car, and the 2 seconds later the car started beeping, warning me of the pedestrians, I almost hit them. 2nd time i was backing out of my parking spot at work, and a coworker was walking behind my car, the camera gave me a warning that the camera was malfunctioning, and then started beeping like crazy, but the camera did not turn on. 3rd time i was backing out at a store, and a car just flew by narrowly missing me, and the camera did not turn on, My camera has been malfunctioning off and on now.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality and the vehicle became difficult to maneuver before the steering wheel seized. The contact stated the message 'Steering Wheel Default" was displayed on the instrument panel. The contact was able to pull over to the side. The contact turned the vehicle off and after a few minutes, the vehicle was able to restart. The vehicle functioned normally for the rest of the drive. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired due to costs. The failure was progressively worsening, and the vehicle was no longer being driven. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 14V286000(STEERING). However, the VIN was not included. The failure mileage was approximately 139,000.

Loss of power steering assist

The factory installed headlight screw punctured the coolant line of my 2015 Ford Explorer causing my transmission to stop working properly. This resulted in a $725 tow bill and $1,067.56 in repairs. The certified mechanic verified that the screw was an original part and it punctured the line, likely after some time rubbing against it. The transmission did not appear to be damaged however my safety was at risk trying to pull over to when the vehicle would no longer shift gears. I have a video of the leak that lines up with the screw placement but was not able to upload it...I am happy to email it to you.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Own a 2015 explorer having problems with the rear back up system. The display does not always work, which is a real problem when backing up. The safety of persons and vehicles is greatly put at a higher risk. There are other reports of this happing to other year models, only with recalls for the newer models.

My back up camera doesn't work all the time. It is very intermittent.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact was contacted by the dealer and stated that parts for the recall repair were available. The vehicle was taken to the dealer and replaced the driver’s side A-pillar trim. The contact was informed that the plastic piece where the A-pillar trim was mounted was missing. However, the part to do the recall repair was not yet available. The repair was not completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the exterior A-pillar trims had detached. The vehicle was taken to the dealer, where tape was applied to the trims as a temporary fix. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. No further information was available. The failure mileage was approximately 80,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and sent a representative to the residence to inspect the vehicle. The dealer discovered that the A-pillar trim was detaching from the vehicle. The contact was informed that the parts would be ordered, and the contact would be contacted for the recall repair. The contact had not received a call back from the dealer. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 119,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the camera was blank. The contact stated that occasionally the camera image was distorted. The contact stated that the failure was related to NHTSA Campaign Number: 25V442000 (Back Over Prevention) however, neither the VIN nor the model year was included. The contact stated that the failure had become more prevalent. There were no warning lights illuminated. The local dealer was not contacted. The contact attempted to call the manufacturer, but the number was inoperable. The failure mileage was approximately 140,000.

The current recall of ford backup cameras including this year but not this vehicle type almost exactly matches what happens with this rear view camera. Either is blacks out completely or when it is on it shows the lines curving when In fact you are going straight and the picture can be extremely blurry as well.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 65 MPH, there was an abnormal sound coming from the driver's side A-pillar trim. The contact stated that when she arrived at her destination, the A-pillar trim on the driver's side had blown off the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the front passenger’s side A-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side A-pillar trim was loose. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 70 MPH, the A-pillar trim detached and fell on the highway. There were no warning lights illuminated. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

My back up camera will work then it stops working as im backing up and says unavailable contact dealer

Lost control of steering. Was extremely hard to contor vehicle. Put me at great risk of accident.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front passenger’s side A-pillar trim was deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim fractured. The contact stated that the A-Pillar trim was loosely swinging across the windshield. In addition, the contact stated that because of the failure and the unrepaired recall, the exterior air and moisture came into the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, the exterior A-pillar trim clips on the passenger’s and driver’s side became loose and were flapping. The passenger’s side A-pillar eventually flew off the vehicle while driving. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where an inspection confirmed the failure; however, the contact was informed that since parts were not available, no repairs could be performed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and the contact inquired about reimbursement if the A-pillar trims were replaced out of pocket. The manufacturer stated that no reimbursement could be processed until the part for the remedy was available. The vehicle was not repaired. The failure mileage was 57,952.