2015 Ford Explorer Complaint Log

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the front driver’s side A-pillar trims were shaking and vibrating, and the sealant had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware failure. The failure mileage was approximately 133,000.

The back up camera on my explorer has been experiencing intermittent failure for about the past month. It started by occasionally losing the parking lines while I was in reverse, and has progressed to a black screen while I'm in the process of backing up. Sometimes it's just a glitchy image, and sometimes it goes in and out while in reverse. The component has not yet been inspected. There were no indications of a problem before the issue began. This is concerning because the height of the vehicle does not allow me to see objects that are directly behind the vehicle, such as the neighborhood children running around. I experienced this failure on a rainy day with low visibility and backed into a mailbox.

I experienced and continue to experience intermittent sudden loss of Electric Power Steering while driving. The sudden loss of Electric Power Steering (EPS) is not accompanied by any warning light or alarm indicating there may be a problem. EPS returns intermittently. Other model years of the 5th Gen Explorers have been recalled for similar issues with the EPS system, but my vin has not been included in those recalls. My personal safety and the safety of other drivers was put at risk because the steering wheel seized up and became very hard to turn resulting in me losing control of the vehicle for a few moments the first time it happened. The most dangerous part of this situation is that the sudden loss of the EPS happens unexpectedly; I almost drifted into the right lane while executing a turn from the left lane due to the steering wheel transitioning from fluid to very stiff. I've scheduled to have the local dealership run a diagnostic, but this issue has not yet been evaluated in any local professional capacity.

The contact owns a 2015 Ford Explorer. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera became inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The failure mileage was approximately 75,080.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving 65 MPH, the passenger's side windshield exterior A-pillar trim separated and flew off. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000 (Structure); which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 143,000. VIN tool confirms parts not available.

Took vehicle in to see local mechanic due to small drops of antifreeze on ground. Mechanic concluded water pump would need to be replaced. Since water pump is built into the engine for this Ford model, the engine would need to be dismantled to fix. Repairs are going to cost around 3500-4000 to fix just a water pump.....(poor design by Ford) 2015 Ford Explorer Sport has 110,000 miles.

The contact owns a 2015 Ford Explorer. The contact stated while driving 35 MPH while depressing the brake pedal and attempting to come to an abrupt complete stop for a red light, the rear driver seat detached and unhinged. The contact sustained an injury to the back of her head from the detached rear driver seat. The contact stated returned to her residence and called her health provider to make an appointment for the next day where she was informed that she sustained a concussion to the back of the head. The vehicle was not taken to a dealer for diagnosis. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side and driver's side windshield exterior A-Pillar trims had detached and were flapping while driving. The contact stated that the failure had caused water to leak into the vehicle. The contact stated that there was water leaking into the infotainment system, onto the phone charging area, and onto the floor. The vehicle was taken to the dealer, where it was confirmed that there was no water damage inside the vehicle. Additionally, the dealer informed the contact that unknown steering components located underneath the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The power steering failed while driving, which made it difficult to navigate the turn safely

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); the VIN was included, but parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle, the odor of exhaust fumes was present inside the cabin of the vehicle, causing the driver and the passenger to experience nausea and dizziness. No medical assistance was required. The contact was concerned that there was possibly carbon monoxide hazard inside the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding ethe failure, but no assistance was provided. The contact was informed of NHTSA Action Number: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was unknown.

The contact owns a 2015 FORD Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle shuts off at random various speeds. Takes about 3 minutes to get it to restart.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing into the driveway at approximately 2 MPH, the rear-view camera image went blank. The vehicle had been experiencing intermittent loss of the back over prevention camera function for approximately one year. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure with the camera. The failure mileage was approximately 87,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The rear backup camera is either a blank black screen, or has distorted display. The directional guides do not display combined with a reverse presentation. Sometimes displays, system is malfunctioning, contact your manufacturer.

I am unsure of when it first occurred, but before it finally stopped notifying me of a possible front end collision, I had noticed that it would begin to randomly notify me of a collision warning from the front end when there was nothing in front of me or near me. Then one day it just stopped notifying me all together. I checked all fuses and they are all working properly. That I can remember, it has now been more than 4 months now. Once it completely stopped, everytime I start my car, I get a notification on my dashboard stating collision forward collisiin warning not working.

The contact owns a 2015 Ford Explorer. The contact stated that occasionally while at a complete stop or while depressing the brake pedal, the vehicle lurched forward or experienced unintended acceleration. There was no warning light illuminated. The contact had taken the vehicle to a dealer and was provided an estimate for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side A-pillar trim slightly detached, and an abnormal sound was coming from the windshield. The local dealer was contacted. The vehicle was not repaired. The contact stated that on a separate occasion, while driving at an undisclosed speed, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds on several occasions, there was an abnormally strong odor entering the cabin of the vehicle. The contact was experiencing reoccurring headaches from the odor. No medical attention was needed. The vehicle was taken to an independent mechanic however, the failure could not be replicated. The contact stated that shortly after a visit to the mechanic, the check engine warning light intermittently illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 166,000.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the rear driver's side door failed to latch as intended. In addition, the contact stated that the rear driver's side door failed to latch or unlatch while using the door switch. The contact stated that the failure was a safety hazard. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the passenger's side windshield exterior A-pillar trim separated and flew off the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention. The contact stated that the A-pillar trims were cracked and loose. The contact stated that the rear-view camera operated as designed; however, there was no audible chime while the camera was operational. The local dealer was contacted for updates on parts availability and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 82,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the contact noticed that the exterior A-pillar on the front driver’s side had detached. The contact had replaced the A-pillar trim before the recall was initiated. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, after inspecting the vehicle, the contact became aware that the A-pillar trims were loose and was shaking abnormally. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that three local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

Parking lights are illuminated and not head lamps for daytime running lights. Was sold by Ford Certified Dealership. Also has no interior lighting for security. BCM replaced, and still has same issue, along with the 3rd row seats not functioning, interior overhead lights not functioning, trailer socket not functioning.

My vehicle is impacted by the existing safety recalls. The trim around my windshield has broken and parts have flown off the car while driving. I have taken my car to the dealer to ask for repair and they said they should have parts in about 3 months. It has been nearly a year and they still do not have parts. I cannot imagine why they can't get the parts for a safety issue in this amount of time. Is there anything you can to do force them to prioritize getting these parts and getting my car fixed?

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot, the electric power steering became inoperable. The steering wheel was difficult to turn. The message that the “Electric Power Assist Off” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response. The failure mileage was approximately 71,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the rearview camera was intermittently inoperable while in reverse(R). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

The contact owns a 2015 Ford Explorer. The contact stated that upon starting the vehicle, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the wiring underneath the second-row seats had failed. The dealer spliced new pigtail connectors underneath the second-row seats and rerouted the harness underneath the seats, as per TSB Number: 16-0001. The vehicle was repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 80,159.

The back up camera only works occasionally because of the height of vehicle it is difficult to back up safely . Sometimes the camera works and other times it sends a message to contact the dealer

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated while driving 60 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was not contacted. The vehicle was not repaired. The contact stated that on a separate occasion, the rearview camera failed to function as intended while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Recall number 25S42 should include 2015 Ford Explorers. The rearview camera goes blank or is distorted. It causes the driver the inability to see anything behind the vehicle if the object cannot be seen using the mirrors.

When you are in park and the car is on there is a lot of play in the steering wheel and it sounds like something is broken and when you are driving, the steering wheel and car itself starts shaking. I believe it is the rack and pinion as everything the dealer quoted it was the rack and pinion and steering box. it is now undrivable because we took it to the dealership and couldn't afford the parts and labor to fix it even though it was clearly a manufacturing issue.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). While driving 65 MPH, there was an abnormally loud sound detected, which startled the occupants, and the A-pillar trim detached from the vehicle. The trim was flapping and causing damage to the side window. The contact's husband was able to secure the trim with duct tape. The local dealer was contacted, who informed the contact that the interior parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 151,652.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the passenger side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 235,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Driving high speed across Alligator Alley FL molding on both sides of front window loosed and began "flapping" loudly. On checking later learned that problem related to recall 24V031, loose A pillar applique trim. Over a year now and repair is unavailable so has not been done. Fear problem will reoccur, perhaps more serious.

The contact owns a 2015 ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side windshield trim and clips detached and flew off the vehicle. In addition, the contact stated that the detached trim had fractured the front windshield. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were unavailable. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V537000 (Suspension); and the vehicle was repaired under the recall. After the recall repair, the contact noticed that the rear end of the vehicle was wobbling and the rear of the vehicle swayed towards the left or right while driving at speeds of 35 MPH or higher. There were no warning lights. The contact replaced the tires twice due to the failure, causing the tires to lose treadwear and lose traction. The dealer was informed about the failure and confirmed that the recall repair had been completed and was only a one-time free repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 85,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where the same diagnostic result was provided to the contact. The dealer stated that parts were not yet available. The contact was charged for the vehicle to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 51,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving 65-70 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was not contacted, and the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while the vehicle was parked, the front windshield trim detached on both sides and the molding was unsealed. The contact stated that due to the failure, rainwater entered the vehicle and caused mold to form inside the vehicle. Additionally, the contact stated that the instrument panel failed to function as intended. The contact stated that the screen was displayed; however, the buttons failed to function as needed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, the front passenger’s side A-Pillar trim detached. In addition, a week later while driving approximately 55 MPH, the front driver’s side A-Pillar trim detached. The contact was not able to retrieve the detached trim pieces. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.