2015 Ford Explorer Complaint Log

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 65 MPH, the front passenger’s side A-pillar trim detached from the vehicle. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.

Power steering has failed on the vehicle which causes serious safety risks when driving. During cold temperatures the power steering freezes completely and drivers are unable to turn the wheels at all leaving us stranded. We have had the rack & pinion replaced and the power steering re-programed by Ford 3 separate times with a professional repair/alignment shop and continue to experience the problem. Power Steering issues are a well known problem and many similar year/models have been recalled previously. I firmly believe this is a manufacturing defect on Ford's part and all models of the ford explorer from this year should have been recalled instead of only select models/VIN numbers.

The contact owns a 2015 Ford Explorer. The contact stated that the driver's side A-pillar trim had become loose and was almost blown off the vehicle by the slipstream. Additionally, the contact reported that the rear-view camera was intermittently black. The contact was aware of NHTSA Campaign Number: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair for the recall repairs. The contact had taken the vehicle to a local dealer and was informed that parts for the recall repairs were not yet available. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention); however, the parts needed for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the back-over prevention camera displayed a distorted or reversed image while in reverse. Occasionally, the screen was blacked out or was white. An alarm sounded from the camera system even while the vehicle was not in reverse. The failures occurred intermittently but became more persistent. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was unknown.

Shifter (not transmission) intermittently fails to acknowledge when transmission is in Park. This problem is becoming more frequent than before. Attached pictures show error when door is open and transmission is not in Park ONLY when the transmission is also not in Park. The "P" on the instrument panel does not light up when I shift to Park. It takes up to a minute for the shifter to acknowledge that the transmission is in Park. If I shut the engine off before the shifter acknowledges this, I get an error that the transmission is not in Park when it in fact is. I do not remember when this problem started, only that it has been doing this for at least a year. I can tell that the transmission is in Park, even if the shifter (computer) doesn't acknowledge this.

Reverse camera intermittently fails to operate properly, if at all.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle started swaying violently. The contact slowed down and pulled over to allow other traffic to go by. The contact stated no warning light was illuminated. The failure reoccurred while driving 30 MPH, and the contact almost lost control of the vehicle. The contact stated that the rear tires were not straight and were leaning into the wheel well. The contact stated that the vehicle had recently been repaired under NHTSA Campaign Number: 21V537000 (Suspension). The contact asked the dealer if the recall repair had caused the failure. The contact was informed that the repair was completed correctly and there was no additional repair for the vehicle. The vehicle was not repaired. The vehicle was taken to an independent mechanic who determined that the knuckle bushings needed to be replaced. The vehicle was repaired. The contact had then taken the vehicle to a tire dealer for an alignment. The tire dealer informed the contact that the alignment could not properly be performed because the rear toe link was not adjustable. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the ABS and several unknown warning lights illuminated. The contact stated that the failure had occurred while out of town. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS module. The contact was informed that the ABS module needed to be replaced. The vehicle was not repaired. The contact was informed that the ABS module was on back order. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 30 MPH, the driver side sun visor fell from the ceiling without incident. In addition, the contact stated that a white smoke began to emit from the sun visor's wiring. Despite the failure, the contact managed to drive the vehicle to their destination. Upon re-entering the vehicle, the contact stated that the engine failed to start after multiple attempts without warning. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The pillar trim recall has been in effect for nearly 2 years. I took my husband’s Explorer (I am his legal guardian as he suffered [XXX] and he has been hospitalized for over a year) to Chillicothe MO Ford in October of 2024 for the safety recall on this trim issue, as my A pillar trim flew off from the highway and may have impacted another vehicle on [XXX] between St. Joseph and Kansas City at around that time. Chillicothe Ford inspected the vehicle and ordered parts. It is now almost over a year, and neither Chillicothe Ford or Ford Corporate Office can give me an estimate on when it the parts are available. I escalated this concern yet again to Ford Corporate, and they blamed it on the Chillicothe dealership for not requesting an emergency part order. I talked to Chillicothe Ford immediately thereafter, and they said that they did escalate the part request, and nothing has been done -not just for me but over 10 other Explorer owners who are waiting on the parts for this recall. I called Richmond MO Ford dealership this week, and was informed they had the same problem and that Ford is lying about the part availability. Almost a million consumers are affected by this recall, and accordingly there are exponentially as many unfortunate drivers who could be hit by flying parts, and Ford REFUSES TO ADDRESS THIS RECALL. My sister had the same part fall off her car into traffic a month ago with her Ford Explorer. THIS IS A LIFE SAFETY ISSUE AND NHSTA NEEDS TO HOLD FORD MOTOR COMPANY ACCOUNTABLE FOR WILLFULLY PUTTING THE PUBLIC IN HARM’S WAY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before losing motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. The engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 20N07. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 127,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While the contact's wife was driving approximately 65 MPH, the passenger’s side A-pillar trim blew off the vehicle. The contact stated that his wife was not aware when the trim had detached from the vehicle, but the contact noticed the missing trim when his wife returned to the residence. The contact called the local dealer and the manufacturer and was informed that parts were not yet available to repair the vehicle. The failure mileage was approximately 103,000. VIN tool confirms parts not available.

Rear backup camera doesn't work anymore its been 2 years it hasn't been working please look into it and hope there's a recall for it

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 135,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

See attached document for complaint.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 50 MPH, there was an abnormal whistling sound coming from the passenger’s side trim on the A Pillar. The contact stated that the trim was loose and was taped the trim against the A Pillar. The contact stated that later the driver's side trim was loose. The failure mileage was 69,076. VIN tool confirms parts not available.

Had the car for about a year. After the last service I brought in car was fine for a few months, but just recently Had a coolant leak start, very slow but not good. Took it to the service department and they said The water pump is bad. I’ve heard several case of this being a known issue but am learning that it has not been issued as a recall. Now expected to drop $5K on replacing the water pump on a known issue.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the message "Power Steering Failure" was displayed, and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local mechanic who diagnosed and determined that the power steering control module and power steering motor rotation angle sensor had failed and needed to be replaced. The vehicle was not yet repaired. The local dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 90,000.

The contact owns a 2015 Ford Explorer. The contact stated while driving at approximately 30 MPH, the air bag warning light was illuminated. The vehicle was taken to an auto repair shop where it was diagnosed that the rear driver-side and passenger-side air bag retractors were inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 61,480.

A recall was issued in Jan 2024 - notice 24S02/NHTSA Recall 24V031. In the fall, maybe September 2024, we had still been unable to schedule an inspection by the dealership. We were driving on the interstate, and part of the exterior A-pillar trim detached and flew off of the car into traffic, where it could have potentially caused an accident, had there been more traffic at the time. We finally got the vehicle inspected in Spring 2025, and were told we did need the trim replaced on both sides, and it should be available by the fall of 2025. During the first week in January 2026, I asked again about the replacement, and was informed that the new projected date for the part to be available was a year out (i.e. end of 2026 or beginning of 2027). In Aug 2025, we had the windscreen replaced, and were told by Safelite Auto Glass that they had the A-Pillars and Trim available in their warehouse, but since we were expecting the dealership to replace these parts, we declined the additional expense. I've been informed at the dealership that many people buy them online or from other locations, but there was no offer of reimbursement if I went outside of the Ford parts supply system. I understand with almost 2 million vehicles affected, patience is necessary, but I think 3 years waiting for a fix (when compatible parts are obviously still available in the economy) is excessive, and puts more people at risk, particularly if hundreds of thousands of vehicles are still driving around with the original, un-fixed parts.

The contact owns a 2015 Ford Explorer. The contact stated that the water pump was leaking. The contact added coolant. There was cool air being distributed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined there was a water pump leak and that the water pump needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 145,000.

The vehicle was sold to me by “Buffalo Auto Sales 2 at 3012 Spencer Hwy Pasadena, TX 77504 on [XXX]. They violated the DTPA and all employees failed to disclose the vehicle had dozens of major safety issues with two open safety recalls. These safety issues include Major ABS issues and failures, Power Steering/drivetrain, front end passenger wheel & both rear end wheel failures within the mechanisms such as control arms, tie rods inner and outer & even one within the wheel component that was dangerously bent. The headlight pigtails are torched. These couldn’t even be fixed with even replacement OEM parts/Ford Dealership parts and Ford Dealership expertise. My safety, my children’s safety, family and passengers were all at risk multiple times over the past three weeks. Every time on the highway or local roads not being able to sustain maximum speeds over 20- 40 mph because touching the gas even after a red light would cause the engine to hesitate to turn or stutter. This caused me multiple trips back to Buffalo Auto Sales 2 and multiple mechanics even multiple Ford Dealerships. On September 12th 2024, I discussed these severe safety issues with Buffalo Auto Sales 2, my salesman originally offered to place me into another vehicle, give me back my large cash deposit, or “attempt to fix the vehicle”. The manager immediately refused to do the right thing and claim to “fix the vehicle himself”.. however when I asked if the manager Jeff has experience as a mechanic he replied he does not have mechanic experience. That day they claim to have “fixed” the ABS problem, and in turn the vehicle was still shaking while in motion at any speed. Even after I thought Ford Service could fix the tie rod recall, that still did not work because the rear was still shaking. I had Tire experts and mechanics even change front tires, and do an alignment on September 30th 2024.. The vehicle is still shaking dangerously while in motion. Warnings on are ABS, Chk Engine & Tire Pressure lights. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle will Randomly flash service track soon and a steering assist fault while driving down the highway. This will cause the steering to completely lock up and you are unable to turn at highway speeds.

Rear Backup Camera malfunctioning for the second. Backup camera goes black and the following message appears: Camera is unavailable. Please contact your dealership. Rear backup camera was replaced at my expense of $513.16 on 1/3/2022 by Ford dealership. This is presenting a safety issue and I don't feel that I should be responsible for a second replacement when recalls have been issued on other model years but not the 2015.

The contact owns a 2015 Ford Explorer. The contact stated while reversing, the backup camera image was reversed, and the objects displayed on the screen appeared on the opposite side, causing confusion to the driver while reversing. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 196,000.

The contact owns a 2015 Ford Explorer. The contact received notification NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at approximately 65 MPH, the driver’s side A-pillar trim detached from the vehicle and flew behind the vehicle. The vehicle was taken to a dealer, where it was diagnosed and determined that the driver’s side A-pillar trim needed to be replaced; however, parts were on back order. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the exterior A-pillar trim needed to be replaced. The vehicle was not repaired, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 35,500. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at approximately 30 - 35 MPH, the steering suddenly seized. The contact had to use an excessive amount of strength to maneuver the vehicle. The contact pulled over to the side of the road and turned off the vehicle and waited for a while before restarting the vehicle. After restarting the vehicle, the power steering regained proper functionality and the contact drove to the destination; however, once arriving at the destination, the vehicle lost power steering functionality. The message “Steering Fault - Contact the Dealer” was displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the rack and pinion and steering assembly had failed and needed to be replaced. The vehicle had been repaired. The contact learned of NHTSA Campaign Number: 14V286000 (Steering) that was related to the same failure; however, the VIN was not included. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 34,971.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 160,000. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact stated that while reversing, the rear-view camera display failed to function as intended. The rear-view camera displayed reversed images. The contact stated that the objects that were on the left were displayed on the right. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The contact declined to pay the diagnostic test cost. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the parts for the recall repair were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Ford Explorer. The contact received notification of the NHTSA Campaign Number: 24V031000 (Structure) after having the repair completed. The contact stated that since having the recall repair completed, the trim on the front passenger’s side of the windshield detached. The dealer who completed the repair was contacted and notified about the additional failure and it was discovered by a mechanic that the repair had not been performed correctly. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2015 Ford Explorer. The contact stated while driving 75 MPH, the front driver’s and passenger’s side A-pillar trims detached and flew off the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available.

My steering fault light started to regularly come on. I took my vehicle to Firestone and was told they could not repair it, due to there being a steering recall. I was advised I would have to take my vehicle to Ford. Upon doing so, I was told at Ford there is no steering recall for my vehicle, only a panel recall. Yet, there is a steering recall for other Ford vehicles right now. The Ford Explorer is experiencing the same steering issue. I am having to pay more than $3,000 to fix an issue that should be a recall. Plus, the Ford advisor told me this is a safety issue.

The contact owns a 2015 Ford Explorer. The contact stated while operating the vehicle the odor of exhaust fumes was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who determined that the cabin of the vehicle needed to be resealed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for the manufacturer’s Extended Warranty coverage to repair the vehicle. The failure mileage was 114,000.

i dont understand ford explorer has same recall i have a lot of recall on these and i cant take it off everytime its a recall. i work 7 days a week. Thats the reason i try to trade it in . But i still own a lot for it. I dont know to much about the explorer i brought from the carlot.

Steering rack failed while driving and locked the steering wheel. There was no early signs of failure nor any indications in the dashboard or any abnormal behavior prior to the failure of the steering rack. I was on a road with little traffic and was able to stop and turn the car off and back on while applying force to the steering wheel, whic eventually allowed me to turn the wheel. This happened at ~106,000 miles which seems to early to have this kind of catastrophic failure. I got lucky this time.

The contact owns a 2015 Ford Explorer. The contact stated that while driving at 35-40 MPH, the rear turbo failed. There were no warning lights. There was smoke emerging from the rear exhaust. The vehicle was towed to an independent mechanic, while test driving the vehicle determined that the front turbo blew out and an engine replacement was needed. Additionally, the fan was moved by the turbo failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who referred to the NHTSA Hotline. The failure mileage was approximately 155,000.

Front halfshaft bracket replacement Campaign/NHTSA# 20S63/20V692 Issue Date 2020-11-10 Description: On your vehicle, the support bracket for your front drive axle halfshaft may fail. This may result in a vibration, grinding, banging or clicking noise from the driveline while moving. Safety Risk: The support bracket may fail without warning and could result in a loss of movement. In some instances, there may be a loss of park function that could result in unintended vehicle movement, increasing the risk of an accident. Remedy: Ford Motor Company has authorized your dealer to replace the support bracket free of charge (parts and labor).

We received the February 2024 notice but not the July 2025 recall notice stating the parts were available. We took our vehicle in for other work during August 2024 and Helena Motors took our A-pillar appliqué trim off without notifying us. They said it was loose but we hadn’t notice that. In fact, my spouse cleaned the windshield and pillars the day before are appointment and the A-pillar trim was tight. They said they didn’t have the parts for replacement but would order them and contact us. We contacted them in September and they said the part wasn’t ordered but they would order it and let us know when it was in. This behavior has continued and we still don’t have the replacement part on the spot where they removed the part. We have been getting the runaround from Helena Motors for six and half months. Employees that are suppose to be getting the parts don’t return calls.

The vehicle stopped while I was driving and wouldn’t accelerate when trying to push the gas pedal. The warning wrench light then appeared and said power train. Once I pulled over and cut the car off and back on it drove normal for a few miles and broke down again. My safety was impacted because the vehicle literally stopped while I was driving on a busy road.

The contact owns a 2015 Ford Explorer. The contact stated that on two separate occasions, the power steering assistance failed to operate as needed. The contact stated that the "Power Steering Assist Fault" and the traction control warning lights were illuminated on the instrument panel. The dealer was notified of the failure and informed the contact that there were no recalls on the vehicle. The manufacturer was also notified of the failure and a complaint was filed. The contact was also referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 80,000.

The A-pillar trim piece on the passenger side of my 2015 Explorer came off of the vehicle while it was being driven. This could have put someone on the road behind me at risk of a serious accident. I took it to the Ford dealership and they inspected it and determined that both A-pillar trim pieces need to be repaired and replaced under an existing recall from Ford Motor Co.. The dealership did not give me a copy of the inspection report, but I signed one on 8/12/2024. I was told by the dealership service department that the parts are on backorder, and a date for replacement could not be given. I was told that I could continue to drive my car "as is" while waiting indefinitely for parts for this repair and replacement. I feel that Ford Motor Co. is not giving this the attention it deserves, and is certainly not fixing this recall issue in a timely manner.

The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with faulty wiring for the second-row seat air bags. The contact was informed that the wiring needed to be replaced. The contact was informed that the failure was due to a manufacturing design flaw. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,489.

The contact owns a 2015 Ford Explorer. The contact stated that while operating the vehicle the air bag warning light had remained illuminated. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 80,000.