2015 Ford Explorer Complaint Log

LEASED VEHICLE NEW ON OCTOBER 18, 2014. PROBLEM BEGAN IMMEDIATELY AT APPROXIMATELY 200 MILES. WHEN PASSING ANOTHER VEHICLE OR ACCELERATING FROM STOP, EXHAUST FUMES FILL THE CABIN THROUGH THE A/C VENTS. OCCURS TO THE EXTENT THAT ALL WINDOWS AND SUNROOF MUST BE OPENED IN ORDER TO CLEAR FUMES. HAS MADE DRIVER AND PASSENGER(S) LIGHT-HEADED, UPPER RESPIRATORY IRRITATION HAS HAPPENED, AS WELL. GENERALLY OCCURS WHEN WINDOWS ARE UP AND A/C IS OPERATING. REPORTED TO DEALER, WAS TOLD "THERE IS NO TSB FOR THIS PROBLEM BASED ON YOUR VIN" (THOUGH ALL PRIOR YEAR EXPLORERS 2011-2014 HAVE THIS PROBLEM AND IT HAS NOT YET BEEN RESOLVED BY FORD, AND THERE IS A CLASS ACTION SUIT IN FL WHICH WAS GIVEN CLASS ACTION STANDING BY A JUDGE IN OCTOBER, 2014. MY VEHICLE IS NOT "YET" LEMON LAW ELIGIBLE BECAUSE THE NUMBER OF REPAIR ATTEMPTS HAS BEEN LIMITED BY HEALTH PROBLEMS. FORD SHOULD OFFER TO BUY EFFECTED VEHICLES BACK WITHOUT NEED TO GO THROUGH LEMON LAW, AS THIS IS A CARBON MONOXIDE AND "BREATHING EXHAUST FUMES" HEALTH HAZARD WHICH OCCURS ALMOST EVERY TIME THE VEHICLE IS DRIVEN.

SMELL OF EXHAUST FUMES AND/OR SULFUR-TYPE ODORS COMING THROUGH AIR CONDITIONING SYSTEM UNDER HEAVY ACCELERATION, PASSING ON HIGHWAY, OR WHEN ENGINE IS UNDER A LOAD. FUMES/SMELL GET SO BAD THAT I HAVE TO ROLL DOWN ALL WINDOWS AND OPEN SUNROOF TO VENTILATE THE PASSENGER COMPARTMENT. TOLERATED THE HEADACHES, NAUSEA, AND LIGHT-HEADEDNESS WHILE DRIVING UNTIL SITUATION BECAME INTOLERABLE AND HAD BEGUN TO AVOID DRIVING THE EXPLORER. FIRST SERVICED IN 10/2015, DEALER HAD VEHICLE FOR 4 OR 5 DAYS. I WAS TOLD THAT A TSB WAS PERFORMED WHICH INCLUDED REMOVING THE REAR BUMPER AND USING SEALANT, BUT THAT DID NOT CORRECT THE PROBLEM. FUMES IN PASSENGER COMPARTMENT PERSISTED. ON 9/26/2016 TOOK VEHICLE BACK TO DEALER FOR FURTHER DIAGNOSTICS AND REPAIR ATTEMPTS FOR SAME PROBLEM. DEALER HAD VEHICLE THROUGH 10/4/16, AND CALLED TO TELL ME TO COME PICK-UP VEHICLE AS IT WAS "FIXED" BY CLEANING A/C EVAPORATOR, AND ALSO "SPEAKING WITH FORD ENGINEERS". WENT FOR TEST DRIVE WITH SERVICE MANAGER. AFTER APPROX. 4-5 MILES ON HIGHWAY, UNDER VARYING ACCELERATION CONDITIONS, CABIN BEGAN TO SMELL LIKE FUMES AGAIN, COMING THROUGH THE A/C VENTS. THEN I BEGAN TO FEEL LIGHT-HEADED AND INFORMED SERVICE MANAGER OF SAME. COULD NOT VENTILLATE VEHICLE DUE TO HEAVY RAINS, BUT TAKING A/C OFF OF "RECIRCULATE AIR" HELPED ONLY A LITTLE, AND CHANGED NATURE OF ODOR SLIGHTLY. DEALERSHIP WAS USING A METER TO MEASURE WHAT WAS SUPPOSED TO BE CARBON MONOXIDE. WAS CONSISTENTLY TOLD THROUGHOUT THAT MEASUREMENTS WERE "LOW" AT 900PPM TO MAX 1500PPM. WHEN DRIVING WITH SAME METER, IT ALARMED MULTIPLE TIMES, BUT I WAS TOLD IT WAS BECAUSE METER RESPONDS TO BREATHING IN THE CAR. I DETERMINED THAT METER WAS FOR CARBON DIOXIDE NOT CARBON MONOXIDE. RETURNED VEHICLE TO SERVICE, WAS TOLD FORD IS HAVING REGIONAL REP EXAMINE VEHICLE ON 10/11/16. I HAVE FILED A LEMON LAW COMPLAINT WITH BBB.

MY 2015 FORD EXPLORER (VIN #[XXX]), WHICH HAS LESS THAN 3,000 MILES ON IT, JERKED VIOLENTLY AND STALLED AT 70 MPH ON FRIDAY, OCTOBER 17, 2014 WHEN MY PARTNER [XXX] WAS DRIVING IT. AFTER THE SUDDEN JERK EVERY LIGHT ON THE DASH LIT UP WITH WARNING LIGHT INDICATORS. THE CAR STARTED ROUGHLY THREE MINUTES LATER LIKE NOTHING HAD HAPPENED. WE'RE LUCKY [XXX] WAS IN THE RIGHT LANE ON I-75 AND WASN'T KILLED. I TOOK THE CAR LATER THAT DAY FOR IN-TOWN DRIVING ONLY AND IT HAPPENED 3 ADDITIONAL TIMES WITHIN 2 MILES FROM MY HOME (WITH THE SAME VERY STRONG JERKING - ALMOST LIKE YOU'VE BEEN REAR-ENDED). WE THEN HAD IT TOWED TO ROYAL OAK FORD IN ROYAL OAK, MICHIGAN. THE SERVICE MANAGER WAS UNABLE TO DETERMINE WHAT CAUSED THE INCIDENTS TO OCCUR, AND I PICKED UP THE VEHICLE ON FRIDAY 10/24. BOTH THE SERVICE MANAGER AND [XXX] AT FORD (EXTENSION[XXX]) STATED THAT THEY'D BE NERVOUS TO DRIVE THE VEHICLE, BUT FORD DOESN'T INTEND TO DIG FURTHER OR GET ME INTO A DIFFERENT VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ODOR OF CARBON MONOXIDE FROM THE CABIN AIR FILTER WHEN THE VEHICLE ACCELERATED AND THE AIR CONDITIONER WAS ACTIVATED. DUE TO THE ODOR, THE CONTACT EXPERIENCED BRIEF MOMENTS OF DIZZINESS AND AN ABNORMAL FEELING. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE ODOR WAS DUE TO THE NEW VEHICLE SMELL DISSIPATING. THE VEHICLE WAS NOT DIAGNOSED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90.

EXHAUST SMELL IN CABIN, ALL THE TIME.

STRONG ROTTEN EGG SMELL ON HARD ACCELERATION.

STRONG SMELL OF ROTTEN EGGS ON HEAVY ACCELERATION. IF THIS OCCURS ON HEAVY ACCELERATION, THEN THE CARBON MONOXIDE INFILTRATION IS CONSTANT, BUT SINCE NO ODOR ASSOCIATED WITH CO, THAT IS UNDETECTABLE!

EXHAUST SMELL IN CAR EVERY TIME YOU ENTER A FREEWAY OR PASS ANOTHER VEHICLE. IN OTHER WORDS; ACCELERATION. ALSO, HAS A "DRONE" TYPE SOUND AT SPEEDS OVER 71 MPH. THE VEHICLE HAS BEEN TO THE DEALERSHIP THREE TIMES WITH THE LATEST TIME BEING TWO WEEKS SO FAR (IT'S STILL THERE ON 9-30-15) FOR THE TWO ISSUES NOTED ABOVE..

THIS NEW 2015 FORD EXPLORER PRODUCES A VERY STRONG EXHAUST/SULFER SMELL INSIDE THE PASSENGER CABIN WITH ALL THE WINDOWS UP AND THE REAR A.C. ON. THE SMELL IS VERY STRONG WHEN THE VEHICLE IS RAPIDLY ACCELERATED. WITH THE REAR A.C. OFF, AND THE FRONT ON, THE SMELL IS GREATLY DIMINISHED, BUT STILL NOTICEABLE DURING HARD ACCELERATION. THE DEALERSHIP HAS VERIFIED THE PROBLEM AND ATTEMPTED TO FIX IT FOUR DIFFERENT TIMES. FORD HAS A TSB ON THE PROBLEM THAT INCLUDES SEALING THE REAR A.C. INTAKE PORTS AND SEALING THE REAR SEAMS AT THE BACK OF THE VEHICLE, BUT NONE OF THESE REPAIRS HAVE REDUCED THE STRONG ODOR AND NOXIOUS FUMES INSIDE THE CABIN. THE FUMES ARE STRONG ENOUGH TO CAUSE BURNING OF THE EYES, THROAT AND NOSE.

EXHAUST SMELL IN VEHICLE FOR PAST THREE (3) YEARS AFTER HAVING FORD COMPLETE TECHNICAL CHANGES FROM FORD MOTOR COMPANY.

WHEN I NOTICE MY CAR WASN'T RIGHT. 1-WHEN I WAS IN MOTION,EVERY TIME I ACCELERATED A BURNING SMELL CAME FROM THE INSIDE,HAD TO OPEN MY WINDOW BUT THE SMELL GOT STRONGER. 2-I NOTICE A YELLOISH BROWNISH STAIN ON THE PASSENGER SIDE WINDSHIELD. 3-WHEN I DROVE MY CAR AND GOT OUT OF CAR,THE BURNING SMELL WAS AROUND MY CAR.

THIS IS JUST A FORMAL COMPLAINT TO HOPEFULLY AVOID ACCIDENTS: HEADLIGHTS ON MOST NEW VEHICLES ARE DANGEROUS. THEY DO NOT PROJECT, IF YOU FACE A GARAGE, THERE IS A DISTINCT LINE WHERE ABOVE THIS LINE THERE IS NO EXTRA LIGHT AND BELOW THE LINE IS WHERE THE HEADLIGHTS SHINE. WHEN GOING UP AND DOWN HILLS YOU CAN SEE ABOUT 3 FEET IN FRONT OF YOU AND NO FURTHER. IT IS JUST AS DANGEROUS AROUND CURVES. YOU CAN'T READ STREET SIGNS AND IT WOULD BE HARD TO SEE DEERE STANDING ON THE SIDE OF THE ROAD. I HAD MY HEADLIGHTS ADJUSTED UP BY THE DEALERSHIP AND EVERYONE FLASHED THEIR BRIGHTS AT ME SO I HAD TO HAVE THEM TURNED BACK DOWN. MIY HUSBAND HAS A NEW HYUNDAI, EVERYONE IS FLASHING THEIR BRIGHTS AT HIM AND THEY ARE NOT ON. MY DAUGHTER-IN-LAW WHO HAS A CHEVY SAID THE SAME THING AND SHE DRIVES WITH HER BRIGHTS ON AS MUCH AS SHE POSSIBLY CAN SINCE THE LOW BEAM IS SO HORRIBLE. TAKE A TEST DRIVE IN THE COUNTRY ON HILLS AND CURVES AT NIGHT YOU'LL SEE JUST HOW DANGEROUS THESE LIGHT TRULY ARE

THE EXTERIOR LIGHTS DON'T WORK THAT GREAT IT LOOKS LIKE SOME PAINTED A BLACK LINE IN THE WINDSHIELD AND WE CAN'T SEE ABOVE THAT LINE. VERY DANGEROUS. I AM VERY DISAPPOINTED IN THE LIGHTS. I HAD AN EDGE BEFORE AND WE COULD SEE SO MUCH BETTER. *JS

WHEN THE VEHICLE IS IN MOTION ACCELERATED ON THE GAS ENTERING A RAMP ON HIGHWAY OR GOING UPHILL THERE IS AN EXHAUST SMELL IN THE INTERIOR OF THE CABIN EVEN WITH CIRCULATION ON.

WHEN I PURCHASED THE 2015 EXPLORER I DROVE IT OFF THE LOT AND UP A HILL TO GO HOME. AS SOON AS WE STARTED UP THE HILL THE CAR FILLED WITH AN ACRID, SMOKY SMELL. THE KIDS AND I PULLED OVER BECAUSE WE THOUGHT THERE WAS SOMETHING WRONG. MY HUSBAND SAID IT WAS JUST "BREAKING THE CAR IN" SMELL. PLEASE NOTE I HAVE HAD NEW CARS BEFORE AND NEVER SMELLED SOMETHING THIS BAD. SO MY HUSBAND DROVE IT HOME WHILE THE KIDS AND I TOOK THE TRUCK. SINCE THAT TIME THE ACRID, SMOKY SMELL HAPPENS EVERY TIME THE CAR IS COLD AND THEN I GO UP A HILL. THE ENGINE IS ACCELERATING AND WORKING HARD. I WILL HAVE TO PAY MORE ATTENTION TO THE RPMS AT THE TIME. AT THE TOP OF THE HILL I SMELL THE "SMOKE SMELL." THIS HAPPENS DAILY ON A HILL I TRAVEL TO GO TO WORK. I THOUGHT THAT OVER TIME THE SMELL WOULD GO AWAY. NOW I HAVE 10,000 MILES ON THE CAR AND IT IS 8 MONTHS LATER AND THE SMELL IS STILL THERE. TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT AT THE 2,000 MILE MARK AND THEY CLAIMED THEY DID NOT SMELL THE ACRID SMELL. I AM NOW TAKING IT IN AGAIN. VERY DISAPPOINTED. *TR

PURCHASED A BRAND NEW 2015 FORD EXPLORER. ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST FUMES. CONCERNED THAT THIS WASN'T "NEW CAR BREAK-IN", I PURCHASED A CARBON MONOXIDE DETECTOR WITH MEMORY. OVER A COUPLE OF WEEKS OF DRIVING THE DETECTOR REGISTERED 97 PPM AT PEAK. AFTER CHECKING ON THE INTERNET, I FOUND OTHERS THAT HAVE HAD A SIMILAR PROBLEM. *TR

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, EXHAUST FUMES EMITTED INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 100. UPDATED 09/21/15*LJ

The window trim came off while I was going 60mph. It was very loud and scary. I had no warning. I didn’t realise what it was until I stopped. I’m very lucky that it didn’t hit the car behind me at that speed. I see this part missing from a lot of Ford Explorers so it must be common. There needs to be a recall before someone gets hurt.

The contact owns a 2015 Ford Explorer. The contact stated that the back-up camera was intermittently inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

We have received 2 recalls. - the window pillar sheared off while driving - the rear camera stopped working These recalls are have been active for some time & have yet to be resolved. I replaced one of windshield pillars & am seeking reimbursement The rear camera we had replaced thru our vehicle warranty & am seeking reimbursement for our copay