2017 Ford Explorer Complaint Log

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was an issue with the phone system. The contact had not experienced a failure.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that upon receiving the recall notifications, the contact inspected the parked vehicle and noticed that the driver's side windshield exterior A-pillar trim was loose. The contact applied double sided tape to the trim. Additionally, the contact stated that while the vehicle was parked on another occasion, the contact noticed that the driver's side door rubber gasket had split. The vehicle was taken to an unknown dealer on several occasions and the contact was advised that the parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and it was confirmed that the recall repair was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Recall was published 1/19/24 Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 It's been over two years and Ford is saying the replacement parts are still not available. This is unacceptable.

The contact owns a 2017 Ford Explorer. While driving at an undisclosed speed, the A-pillar and B-pillar trim pieces damaged the window, causing the contact to be pulled over by Law Enforcement several times. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 158,200.

1 WATERPUMP FAILED AND LEAKED WATER INTO MY OIL AND BLEW MY ENGINE. THERE WAS NO WARNING. MY CAR HAD NO POWER AND I COULD NOT DRIVE. I WAS ON THE SIDE OF THE ROAD. THE WATERPUMP IS NOT A RECALL BUT THERE ARE ALOT OF PEOPLE WITH THE SAME ISSUE ON THE SAME MODEL . THE ENGINE WAS REPLACED AT MY EXPENSE. 2. PILLAR/TRIM RECALL IS NOT FIXED AND WATER IS GETTING INTO THE INSIDE OF MY CAR AND SHORTING OUT MY PLUGS AND WIRES AND STAHLING MY CAR WHEN IT RAINS. NO WARNING SIGNS OR LIGHTS FOR EITHER PROBLEM. THE CAR HAS BEEN INSPECTED FOR THE RECAL . I WAS JUST TOLD FORD HAS NOT PROVIDED A REPAIR SOLUTION FOR THE PROBLEM. THIS RECAL IS FROM 1/19/2024

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the A-pillar trim was detaching from the windshield on the passenger’s and driver's side. The dealer was contacted, and it was confirmed that there were no repairs available. A mobile mechanic arrived at the residence and placed tape around the A-pillar trim. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The manufacturer informed the contact that the A-pillar trims were on back order. The failure mileage was approximately 60,000.

Me levanté por la mañana para llevar Mis hijos ala escuela y ya estaba rayada la troca ..desconocido

The contact’s sister owns a 2017 Ford Explorer. The contact stated that his sister received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving at speeds over 15 MPH, he observed a high-pitched whistling noise emanating from the front windshield. Additionally, the contact stated that the driver's side A-pillar was loose. The vehicle was taken to a dealer where it was diagnosed that the driver's side A-pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 50 MPH, the vehicle started to make an abnormal flapping sound. The contact inspected the vehicle and noticed that both windshield exterior A-pillar trims had detached. The vehicle was then taken to the dealer, where adhesive tape was applied on both sides of the windshield. The dealer informed the contact that the recall parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

When I was driving down the highway at a normal speed (65 mph) the passenger side windshield trim piece detached from my vehicle. I was not able to confirm that the piece of trim was the origin of the noice. I was not able to determine that until I reached my destination. This is a large trim piece and I could imagine it could cause damage to vehicles behind either to their vehicles or their tires. I will be taking the vehicle into the dealership to have the area with the missing trim inspected. It has not been inspected by police or insurance. There were no warning lights, sounds, or any indication that the piece was about to fail.

The contact owns a 2017 Ford Explorer. The contact had received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while an employee of the dealer was driving the vehicle, at an undisclosed speed, the passenger’s side A-pillar detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that on a separate occasion while driving 55 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. Most recently, the contact stated that the passenger’s driver's side A-pillar trims had detached from the vehicle. The vehicle was not diagnosed or repaired after the most recent failures. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the exterior trim detached and flew off. The contact stated that the failure almost caused an accident because the trim flew onto another driver's windshield. The vehicle was taken to the dealer and the contact was informed that the recall was not an active recall. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40 MPH, she noticed that the A-pillar trim was detaching from the vehicle. The contact stated that the failure had gotten worse. The vehicle was taken to a local dealer where the contact was advised that the parts for the repair under NHTSA Campaign Number: 24V031000 (Structure) were not yet available, and that she would have to pay out-of-pocket for the repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, one of the A-pillar trims detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the contact heard wind coming from the windshield. Additionally, the contact became aware that the front windshield trim panel had detached from the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000. VIN tool confirm parts not available.

The trim between the drivers door and the back door is coming off. And the front passenger door does not shut right there is gaps.

All plastic parts around all doors and windows have become detached. Windshield wipers do not stay on. All lights and gps go haywire and flash on and off gps system goes off and makes loud buzzing noise

The contact owns a 2017 Ford Explorer. The contact stated while driving 50 MPH, the engine temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the internal water pump needed to be replaced. The vehicle was not repaired. The dealer was contacted, and it was stated that the vehicle was no longer under warranty. The manufacturer was notified of the failure and a case was opened. The failure mileage was 59,800.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to AutoZone, and it was diagnosed with a failed O2 sensor. The vehicle was taken the dealer where it was diagnosed that coolant had leaked onto the O2 sensor and that the water pumped needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 89,600.

I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem

Ford has failed to fix recall for over a year in which side Pilar’s can detach from side of vehicle causing unsafe driving conditions or damage to other vehicles. I have called ford several times over the past year and they don’t have parts to fix the issue and keep advising its months out.

The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim around the right and left of the window had detached. The passenger’s side door B-pillar trim had detached. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 112,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The local dealer was contacted; however, the contact informed that the parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact stated that while driving 65 MPH, the front driver’s and passenger’s side A-pillar trims detached. The vehicle was not repaired. The failure mileage was unknown.

Safety Recall Notice 24S02/NHTSA Recall 24V031 - Exterior A-pillar applique trim clip attachments may not be properly engaged due to improper assembly. Two-step solution is required: Ford dealer has to check to see if the clips are properly engaged or not, then, if not, must order the correct parts from Ford. I have been trying to correct this issue for over two years, but dealer says the parts are still on back order from Ford and repairs cannot be made.

Driver side window button does not work. All others do. There is no reason this should not work on a car with so few miles 18,700 and less than 7 years old.

Front windshield rubber trim is disintegrating, dry rotted and cracked throughout, separating from windshield, pieces about to fly off. Vibrates and makes sound when driving 55 mph or more.

Vehicle shutters, jerks and loses acceleration between 50 to 60 miles per hour. Can cause accident with other vehicles behind on freeway or any other circumstance. Have had vehicles behind me almost ram the back of my vehicle when this happens. No warning lights on dash. 12/27/23 Dealer says it’s the Torque Converter. Issue occurs every time during acceleration and deceleration. Has been going on for several years but I didn’t know it was an actual transmission problem. Dealer told me when I purchased vehicle that the car had to learn my driving habits and that’s all it is. Has not been inspected by anyone other than dealer

I was driving on the freeway. We were having a windstorm. A strong guest of wind tore off the passenger side windshield trim piece.

Rack and Pinion is bad... vehicle is only six years old... why?? please look into this issue.

Rear toe joint arm used to replace recalled rear toe joint arm is causing the tires in the back to tilt leaving vehicle at risk of roll over accident from tire, axel, or suspention failure. The suv becomes increasingly unstable and difficult to control. The mechanic said it was a miracle that my suv had not flipped. When I took this issue to the dealership, the service manager was aware of the issue and had a "high percentage" of cars that had the recall service done returning with the same problem. Despite this information being passed on to ford by its dealership service departments, Ford is continuing to place drivers at risk by using the toe joint arm that is too small. Pictures: rear vs front tires purchased same time, allign.before new toe joint placed with report, then after, recall work done and , allign report, toe joint arms used for recall. Date below is when my car was taken out of service for safety. Most driving speeds 25 to 35 mph zones.

The a-pilar cover came loose, as described in the recall, while on the highway at legal speed of 65mph. It remained attached to a rubber piece and started flapping around the windshield and passenger side door, until it completely detached and blew into traffic. This occurred in December 2023, reported to insurance but was told it's covered by recall. As of yet, no repair path is provided by Ford. Help pleasr.

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 65 MPH, the passenger’s side A-pillar trim was blown off the vehicle. The contact attempted to schedule an appointment with several dealers but was informed that parts were not yet available. The contact was not aware of the NHTSA Campaign Number: 24V031000 (Structure) during the time of the failure. The contact recently received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not informed of the failure. The failure mileage was approximately 155,000.

Vehicle was at 65K miles and the water pump was leaking. When they went in to fix the water pump they noticed the timing chain had been stretched. Got my car back and not even 2-3 days later I heard a noise (only heard in less than a handful of times prior) and the noise began to be more consistent and found out that my CAM phasers went bad. All prior to reaching 70K miles...my vehicle is still only 67K. Later found documentation that timing chain and CAM phaser should be covered by CA emissions and the dealer is saying that is not the case. My vehicle fits the attached addendum as it was manufactured on [XXX] and in Chicago, IL. Dealer is saying this addendum does not constitute as a warranty document, just a notification. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving my 2017 Ford Explorer, There was a smell of burnt oil/tire entering my vehicle through the vents. I took it in to the Ford Dealership and I was advised that I needed a brand new transfer case, and the front engine mounts needed to be replaced due to broken seals. This was causing transmission fluid to leak onto other parts (hot) which was causing the smell while I was driving. My vehicle is at 89,000 miles, and if I don't get this replaced, then it will cause transmission failure. I was told that this should not happen on a vehicle with 89,000 miles. The leaking fluid can also cause a fire under the hood. When asked why or how this could happen, I was told it just wasn't "built" well. Cost of repairs will be about $4,500.00. WOW.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail fractured. The contact stated that two years ago a recall notification for the failure was received, and the recall repair was completed. The vehicle was taken to the dealer where it was diagnosed with fractured roof rail assembly. The contact was informed that the roof rail assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000. The contact stated the roof rail detached and flew off of the car on the freeway. The piece that is attached to the vehicle remains on the car. Also, the contact is requesting an update on the complaint.

Our Explorer was in the shop for over 4 weeks in September The steering went out randomly while driving. We are lucky that the vehicle did not crash. Called FORD Care and they said nothing they could do. So, we took it to ford, and they tried to get the vehicle to throw codes at no success. They replaced the Rack & Pinion assembly and asked us to pick it up. The problem was worse when we picked it up and returned it to the dealer. They worked with ford tech support to try to fix it again, picked it up and still broke. They took it all apart checking the ball joints and other front-end parts, and decided to replace the Rack again, they called us that it is ready for pick-up. Not sure yet if it is fixed but call Ford Care again. They said sorry, after pushing the said to contact Ford Consumer Affairs. They also said that there is no recall for this issue so there is nothing they can do. If the first Rack from ford was bad, this caused us to wait an additional 3 weeks while the dealership worked with ford tech. The onboard diagnostic should help the dealership with solving steering issues. How many people will have to go thru this before there is a recall? The dealer was awesome thru this whole ordeal. I can go on and on about spending over 2k, but hope. Total of 6 weeks in the shop. Now, mid December 2023, the car is still doing it, this time the car crossed the double yellow on RT 12 a major highway here in Illinois. They have had the car for 2 more weeks and can not fix it. They said they will be working with Ford again.

There's an open recall, I am not sure this is part of it. This part is falling off LH Door Entry Keypad Pillar and the RH Door Entry fell off while driving and I had to get it replaced. The paint of the hood is also bubbling up and chipping. I thought it was just wear. My step father has a 2016 version and he hardly dives it and it is happening to his too.

My windshield and windows collect condensation inside the vehicle during the winter and cold months. This occurs continuously while vehicle is in use and it causes me to not be able to see out my windows or windshield while driving.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while the vehicle was parked, the driver’s side B-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that while at the dealer, the contact stated that the passenger’s side A-pillar trim was loose. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

Car dies repeatedly while on the road driving and also while parked. Car has errors on dashboard when attempting to turn on, which I have a video of. First mechanic was able to replicate issue once and got some scan tool codes but he said after that, they all cleared out and he wasn't able to replicate. Car was given back to us, drove to store died and it wouldn't start in parking lot. Mechanic sent tow truck, car started when tow truck arrived. Took car to Ford, tech unable to replicate, car returned to us. Car died once again, which is when I took the error video and took the car back to Ford and showed service rep the video. Ford still unable to figure out the issue. We told Ford to keep the car because it isn't safe to drive until we find and fix the issue. Car has been in mechanic and Ford for about 4 months total.

The driver and passenger windshield trim started to break apart while traveling at 70 mph. First the soft trim started to fly off and then the hard trim started to lift off. Luckily I was able to pull over before it completely flew off on the highway and hit the cars around me. Did some research and it looks like this is a very common issue for the explorer and some cases end up worse than mine.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the dashboard. The vehicle was taken to the dealer, where the contact was informed that the failure was due to an unrepaired recall. In addition, the contact was informed that the parts were not available. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. In addition, the contact stated that parts had not been available for two years. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

In 2019 the Front Passenger B Pillar came loose and flew off while driving, this has been repaired. In 2022 the windshield A pillar came loose and had been repaired by myself. Now in 2023 the Front Driver B Pillar is coming loose and is pending repair. There is an existing safety report for these same issues, PE 23-001.

The contact owns a 2017 Ford Explorer. The contact stated the front passenger’s side door failed to open as intended. The contact stated that after several attempts using the key fob to unlock the door, the door failed to open. In addition, the code to unlock the door failed to work as intended. The contact's daughter manually locked and unlocked the door. The contact stated that when the door was opened manually, the panic alarm activated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The contact stated that the failure persisted. The contact stated that on a separate occasion, the rear driver's side door failed to open as intended. The vehicle was not diagnosed or repaired after the most recent failure. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.

The windshield trim is unattaching piece by piece. There is been a recall issued in January 2024. The dealership still does not have parts to make the repair over a year later. Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 60 MPH, the vehicle lost motive power and stalled. After restarting the vehicle, the failure reoccurred. The contact added transmission fluid to the vehicle and later the vehicle was restarted and driven to the residence; however, the failure later reoccurred. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was provided. The failure mileage was 126,000.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that the exterior A-pillar trim was detaching. The local dealer was contacted and confirmed that the parts were backordered. The vehicle was not diagnosed or repaired. The manufacturer was unreachable, and the call went to a recorded voice message. The failure mileage was approximately 74,000.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side exterior trim detached from the front windshield. The vehicle was taken to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.