2017 Ford Explorer Complaint Log

The contact owns a 2017 Ford Explorer. The contact stated that after starting the vehicle, the message to "See Owner’s Manual" and the coolant level overheating warning light were illuminated. The vehicle was taken to an independent mechanic, where the contact was made aware that there was a coolant leak and was advised to take the vehicle to a local dealer for further diagnostic testing. The vehicle was not yet taken to a dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side windshield rubber seal detached. The dealer was made aware of the failure and informed the contact that the failure was caused by wear and tear. The dealer determined that the front windshield rubber seal needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.

The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.

The rubber lining around my windshield is falling off. It’s breaking into parts all across my windshield and is coming apart. It’s my understanding this is a common problem with my year make and model.

Front hood top coat issue. I bought the vehicle in Oct ‘22, and it had a pre-existing issue on the front hood.

Water pump: coolant leak, overheated engine.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH she observed that the passenger side trim on the A Pillar was loose and was hitting the vehicle. The contact stated that the passenger in her vehicle was able to hold the trim in place until they had reached their destination. The contact stated that the passenger side trim on the A-pillar had separated from the pillar and could not be reattached. The vehicle was taken to an independent mechanic who was able to reattach the trim to the Pillar. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge failed to increase. The contact stated that a message appeared on the instrument panel indicating that the engine power had been reduced to prevent engine failure. The contact stated that after the vehicle was parked, he noticed that coolant was leaking on the ground. The dealer was notified of the failure and informed the contact that the potential cause was due to a faulty water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle in for diagnostic testing. The failure mileage was approximately 133,000.

No warning lights, took vehicle in for clicking noise - diagnosed ball joint repair. Also Ford dealers tells me my water pump is leaking and repair will cost over $3,500. I have read that this is a common problem and I would like to report it.

My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn’t have an official recall on it, they wouldn’t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months

The APIM module failed in our 2017 Ford Explorer. The module failed so the windshield wipers do not work, the turn signals do not work, the heater does not work, the speedometer does not work, the tachometer does not work, the temperature gauge does not work, the fuel gauge does not work, the center display does not work, the reverse camera does not work and the radio will not turn off and the center display lights will not turn off.

In October, 2022 I was traveling on interstate 75 in GA. Heard a strange sound in front of vehicle. When I stopped later, I noticed that the trim along the edge of my windshield was no longer there. Upon arriving in FL, later that week, I had Sunrise Ford in Ft. Pierce replace that windshield trim. They said that it was a pretty common problem.

While driving on the freeway the passenger side windshield side panel flew off the car completely. It looks as though the clips that hold it on all failed. This seems to be a known issue with this model of car.

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the A-Pillar trims were rattling. The contact stated that the windshield was not properly sealed or secured. The vehicle was repaired on several occasions at the residence by an independent mechanic; however, the failure persisted. The contact stated that the windshield had been changed several times. The contact stated that after the repair attempts, tape was used as a temporary fix. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.

Husband returning home, pulled into carport and as he removed foot from accelerator to brake, accelerator pedal kept accelerating. This caused explorer to hit carport awning, classic 65 mustang, 2007 Harley and shed. Airbags did not work. Accelerator is still pressed to floorboard.

Driving on busy interstate at approximately 55mph there was a sudden loss of acceleration ability and check engine light came on, white smoke coming from exhaust. Car was taken to dealership and diagnosed with bank 1 broken turbocharger turbine wheel, and bank 2 turbocharger turbine wheel damaged requiring replacement of both turbocharger turbine wheels, both catalytic converter assemblies, o2 sensors, tailpipe, flex pipe, gaskets. Estimated repair cost greater than $9000. Mechanic at dealership reports this is a very common problem with this vehicle. Vehicle at 88k miles with routine maintenance and no collisions, similar recall for other years of same make and model

Sunroof leaked & water dripped into top center light assembly and down either side of the windshield support frames, then into the back of the plastic panels under them, continuing down the supports that lead to far left & right frames and into the carpet under the rubber mats.Very concerned about water mixing with electrical parts of the lights in the overhead area over the dash & starting a fire.Tried to open sun roof so I could wipe the channels dry and reclose sunroof but the electric components to it stopped working probably due to water damage,so sunroof was now partially opened to the environment. Vehicle is available at my home in my driveway mostly covered by a blue tarp until I take it to the Ford dealer next week on Thursday to get inspected,checked & fixed (I hope).Was initially scared the water leak mixing with electricity of the overhead front lights & dripping behind the dash panel on either side of the front seats might create a spark and catch something on fire, but got fortunate and didn’t happen.Do not know if Ford dealer can reproduce it until they check it next weeThurs, but one of representatives at dealership repair shop mentioned they are aware of a common problem where if the sunroof is not cleaned & checked regularly the drain channels can get clogged and cause water to leak inside the car-my reply “why would Ford built car that leaks through the roof when it rains”, could leak into electrical components inside the car-got no reply. Asked if this was the problem if Ford would fix it and pay for it and reply was we have to check it first to see what causes it and go from there. Told them I don’t use the sunroof and have not opened it, and was told it can still happen.Best friend saw it, have not reported it to police, insurance company will not look at it unless I submit a claim which I haven’t yet.Waiting to hear how much it will cost.No warning signs of problem until water started dripping from front overhead lights.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the driver's side front windshield molding detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN and that the replacement part was not covered under warranty. The failure mileage was approximately 59,000.

I bought the car from modern Corp s in Fort Myers Florida and the brakes are bad the catalytic converters are melted the steering makes noise sounds like it's just going to break in half we have a warranty and they will not honor any of it after they said they would we had to put it in the shop not even a week of having it because of the AC and the only thing the warranty covered was the sway bars ball joints and a couple other things I drive this car every single day I just feel like this car is not going to make it nobody wants to honor the word about anything and I see there is a recall for the roof rack one side of it is missing if anybody can help me that would be great because I would love to get my vehicle repaired the right way

The contact owns a 2017 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the air bag connectors needed to be replaced. The vehicle was repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 114,000.

The gasket/seal surrounding the windshield on the passenger side front windshield was breaking off in sections. I had the dealer look at it while it was in the shop for some other recall work since I had only noticed it the day or so before. I was told it was the Pillar Moulding was coming apart but it was not a covered item. (Oct 2022) and the gasket itself was a wear and tear item. The gasket has continued to come off and has now caused the windshield to leak substantially.

The contact owns a 2017 Ford Explorer. The contact stated that she discovered that the side panel trim for the front passenger’s side window was missing from her vehicle upon exiting the vehicle. The vehicle was taken to the dealer where they diagnosed that the adhesive had deteriorated causing the panel to detach from the vehicle. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The contact stated that she had read an article regarding the failure. The approximate failure mileage was 100,000.

The contact owns a 2017 Ford Explorer. The contact stated while driving at approximately 40-45 MPH, the windshield trim panel detached from the windshield. The vehicle was taken to the dealer; however, the contact was informed that the failure was not covered under warranty. The vehicle was repaired however, the contact stated that she repaired the trim panel at her own expense. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

fuel vapor purge valve keeps going out or sticking causing RPMS to rev up, vehicle has shut off while driving.

I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.

We had an issue with Fuse 34, it popped and sent warning lights to the dash regarding safety systems and sensors, as well as the cameras in front and back stopped working. We replaced the fuse and it held for a while, but then popped again. I noticed a lamp flickering one day on the front of the vehicle, and upon further inspection saw that the front camera and wiring harness had started on fire. The wiring harness is fully melted and there are signs of smoke and fire damage on the front of the car. I took the vehicle to a Ford dealer who confirmed their wiring harness had failed, but will not take responsibility for the issue. The care only has about 45k miles on it. I called to their corporate office who also rejected any liability. Obviously this is more than just the money for repairs, but a safety hazard that they will not respond to.

The contact owns a 2017 Ford Escape. The contact stated that the vehicle had overheated. The contact took the vehicle to the dealer who diagnosed that the water pump had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 105,000.

In November of 2020 Ford Motor Company issued a recall on vehicles manufactured in their Chicago plant for transmissions torque converter issues under customer satisfaction program 20B27/20N07 which was in effect until November 30, 2021. It was not until September 2022 that I personally started having issues, I took my vehicle to Bob Bell a Ford Dealership for a check engine light issue and completing their diagnostics they confirmed it was a torque converter issue. However, I was advised that my warranty had just ended and it was no longer under warranty to be fixed and I would have to pay out of pocket. I contacted Ford Customer Support Division and they opened case number [XXX] in reference. They advised me the recall was over and to contact the NHTSA who can investigate the matter and issue a new recall for my vehicle. I am requesting an investigation into this matter and Ford be held liable to replace the transmission as a recall and refund me the $195.00 I paid for the diagnostic fee. The transmission issue has affected a large number of vehicles which Ford obviously were aware of and those owners whose issues started after the expiration date of the program should not be penalized and made to pay out of pocket especially when this is a know problem and documented problem with the Explorers manufactured out of the Chicago plant. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving down the highway the windshield trim molding flew off vehicle on the driver’s side. At a later date the passenger one also flew off while driving on the highway with a vehicle behind me. Luckily never hit it. Since then I have seen numerous Ford Explorers with the same incident and spoke with them with the same occurrence.

The contact owns a 2017 Ford Explorer. The contact stated that the keyless entry outside the front driver’s side door popped off without warning. The contact also stated that the rear tailgate latch failed to operate. The vehicle was taken to the dealer where the wiring of the keyless entry was repaired also repaired the rear tailgate latch. Additionally, the contacts stated that the roof rail cover started to detach from the sunroof, and water leaked through the sunroof. The contact then received notification of the NHTSA Campaign Number: 21V316000 (Structure). The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was 119,000

After having the fan replaced on my vehicle less than 200 miles put on it the AC compressor went out.

Bad APIM, available for inspection. Diagnosed by Ford dealer when I took it in for Sync screen going black, navigation fault, steering wheel Sync controls not working. Backup camera does not work periodically - which is my prime safety concern. It is also distracting when the navigation and sync screen go black while driving. Ford seems to know the problem, and from other on-line posts, this is a popularly recurring malfunction.

The cowl needs to be repaired. It makes an annoying buzzing sound inside of the car on the dashboard. It distracts the drive and the driver, I can't go over 40mph. I did my research and put masking type over it and it stopped the noise. I've only had the vehicle since 2019

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 10 MPH, warning message regarding the engine cooling was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 70,000.

The contact owns a 2017 Ford Explorer. The contact stated that while her husband was driving approximately 70 MPH, the door lock access panel on the driver's side started to loosen and almost separated from the door frame. The contact pulled off the highway and observed that the passenger’s side door lock access panel was also loosened. The contact stated that her husband used duct tape to secure the panels. The contact had taken the vehicle to a local dealer however, the vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 87,000.

intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.

The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating warning message would appear on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who discovered that the coolant reservoir was empty and linked the failure to a defective water pump. The mechanic then referred her to a dealer for assistance. The dealer was notified of the failure and provided an estimate for a diagnostic test. The manufacturer was also notified of the failure and informed the contact that they might help if a diagnostic test was performed by the dealer. The vehicle was taken back to the independent mechanic where it remained in their possession. The vehicle was not repaired. The failure mileage was approximately 66,000.

The hood on the vehicle has decay/bubbling. It is most prevalent along the front edge of the hood. I am not sure if this affects the structural integrity, safety worthiness, or latching aspects of the hood. If so, this is a major concern for all owners of this vehicle. I was made aware by another owner of same make and model that this is common occurrence.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, "The Engine Coolant Low" message was displayed on the instrument panel. The contact's husband inspected the vehicle and noticed that there was no coolant inside the reservoir. The contact's husband added coolant to the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle with coolant intrusion into the A/C compressor and that pump needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was repaired two more times. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

Window trim on the winshield flew off while driving. Apparently this is a common issue with explorers, as when I went to the Ford Dealership to inquire about replacement they knew exactly what i was talking about and that they have tons of people coming in about it and that they are shocked that it hasnt been a recall so far. I was told that even the owner of the dealership has an explorer and it happened to theirs as well. When the trim flew off i was driving on the interstate going 70 mph- Not only is it faulty but if it were to hit someone they could be injured.

On freeway, pushed brakes but vehicle did not stop or slow down resulting in multi car rear end collision. Auto braking and ABS features did not engage. Vehicle was towed and our insurance agent claim adjuster recommended we reach out to you. No warning lamps, messages, etc. went off at the time or had gone off previously.

The windshield trim became detached near the hood of the vehicle while driving on the freeway. I attempted to secure it back down but some of the clips had gotten brittle and broken. I taped it down until I could get off the freeway and get it repaired. It ended up detaching again and flying off the car. The replacement piece doesn’t seem to attach well either and seems like it’s only a matter of time before it happens again.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle previously had the driver's side rear seat belt retainer replaced; however, the failure recurred with the passenger's side rear seat belt retainer. The vehicle was taken to the dealer where it was diagnosed that the passenger's side rear seat belt retainer had fractured inside the buckle assembly. The dealer informed the contact that the passenger's side rear seat belt retainer needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 78,000.

I took my Vehicle in because the AC stop blowing cold air, and the overheating lights kept coming on. After waiting for a week, I was told it was a water pump but that did not fixed the AC being at all, couple days later I got a call from the dealership (GRAPEVINE FORD) that the compressor went out. After 3 weeks of waiting, I end up paying out of pocket what is supposed to be covered based of this letter I received from FORD. I feel like I should not have to pay for something that FORD should have covered. Letter below explained the very issues I had with the vehicle, including OVERHEATING and damages like bad cooling relay would cause.

The contact owns a 2017 Ford Explorer. The contact stated while walking up to the vehicle parked in the driveway, she noticed a trail of fluid in the driveway. The dealer was notified of the failure and advised the contact to add water to the radiator and to bring the vehicle in to the dealer to be inspected. The vehicle was taken to the dealer where it was diagnosed that the water pump had leaked and caused coolant to leak into the engine, causing the engine to be damaged. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,891.

Carbon monoxide leaking into my car—tailgate area and through the front hvac. Weird sound from engine that sounds and smells like electrical burning or something overheating.

I own a 2017 Ford Explorer XLT with 2.3L Eco Boost. It was recently diagnosed with coolant leaking into the cylinder. I was told there is nothing that can be done about it other than buying a new engine. Since August 2022, this car has had the "check engine" light on and has been to several different mechanics and 2 different Ford dealers before finally being diagnosed. After researching this issuer, I have learned that Ford has known about this issue since 2010 and chosen to do nothing about it. I have been driving this vehicle around, not knowing that this problem could cause the engine to catch on fire, endangering all the lives of my family! Ford should take responsibility for this issue and replace the engine!

The contact owns a 2017 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver's side front door trim panel detached. The vehicle was taken to the dealer, and the dealer replaced the driver's side front door trim panel. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE23001 (Structure). The failure mileage was approximately 58,800.

I recently found out about a Ford recall regarding the backup cameras malfunctioning which did not include my vehicle even though my vehicle is showing the unsafe defect. The backup camera goes fuzzy/glitchy as well as black sometimes while backing up.

The contact owns a 2017 Ford Explorer. The contact stated that on numerous occasions while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.