2018 Ford Explorer Complaint Log

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Lost A pillar trim yesterday on a drive. I was advised that the recall was still in advanced notice. I am not paying to repair my vehicle while they figure their stuff out. I will be driving around without an A pillar now!

Air bag style seat belt has broken twice and won’t allow seat belt to latch after it breaks. Broke while seat belt was in use and driving down the highway. When replacing the buckle I found that the frame piece on the seat was broke and moved when trying to tighten the buckle. The buckle has been unavailable online through multiple vendors and finally found one in stock.

The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 55 MPH, a tractor trailer truck passed by in the opposite lane and the rear GPS fin and the radio antenna blew off the vehicle. The contact stated that the loss of the rear fin exposed the electrical circuits to the wind and water. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,000.

Three times within the last 4 years I have had a Map Sensor failure. I was told the first time, this is rare. I was told the second time, this never happens twice. This time I'm told that they just don't know what is causing it. Must be 3 bad sensors in a row somehow. The engine failure on [XXX] was nearly catastrophic and I nearly died. I was going 70mph on a [XXX] at [XXX]. [XXX] can be dangerous under the best conditions, this was during dangerous storms along with being at rush hour. The engine completely stalls and I lose all power to drive. The first time it happened in a parking lot in August of 2020. The second time was Sept of 2022 and I was in my neighborhood. Sunset Ford has no explanation and have repaired it and sent me on my way once again. There are no signs this will happen - it just suddenly happens and I have no ability to react due to the complete engine stall. I have also had 2 oil system failures with this vehicle. It has only 42k miles on it. I do not feel safe driving this vehicle. I don't understand how this is acceptable at all honestly. How can I feel safe driving my children in this vehicle? 5 major repairs in just over 4 years. Have the repairs been done correctly? I question why more has not been done to ensure that another catastrophic event doesn't happen that could result in death of myself or family. Even my numerous requests for information and service reports were met with resistance and what seems like attempts at hiding information from Sunset Ford. Not only could I have been seriously injured or killed, but this could have caused a large scale accident affecting many others on that hwy. This feels negligent by either Sunset Ford or by Ford Mo Co. This should not happen in a safe and reliable vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

car developed leaks and a mold smell. brought car to dealer, apparently, sunroof drains were plugged up cause water to build up in the car. The mold is making my wife and I sick. This is a severe health hazard caused by a manufacturing or design defect. The service dept at the dealer tried 3 or 4 time to sanitize, all failed and now they recommend replacing ALL of the upholstery in the car, rugs, headliner and seats. Mold has permeated this vehicle and it is not driveable. Ford should issue a recall for this problem and cover any costs.

Passenger side A-pillor flew off car on hwy near sweetwater tx luckily there wasn’t a car behind while driving hwy speed

The contact owns a 2018 Ford Explorer. The contact stated that the front driver's side window B-pillar trim, where the keypad entry was mounted was detaching. The vehicle was taken to the dealer, where the contact was informed that there was no recall related to the failure. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that both the driver's side and the passenger's side windshield exterior A-Pillar trims were detaching. The vehicle was taken to the dealer, where the contact was informed that only the driver's side windshield exterior A-pillar trim would be replaced under the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the sound of wind was heard while driving at speeds 40 MPH or higher coming from the sides of the front windshield. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 102,500. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at approximately 65 MPH, the passenger side A-pillar detached from the vehicle. The contact called the dealer and informed the contact that the parts were not yet available for the NHTSA Campaign Number: 24V031000 (Structure). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

In February 2024, I received the enclosed safety recall notice from Ford Motor Company regarding my 2018 Ford Explorer. The notice described a problem with A-pillar applique trim clip attachments that could cause the pillar trim become detached. In March 2024 while driving home from Pittsburgh PA, my left side pillar trim did blow off while I was traveling south on [XXX], and its final resting place is unknown to me. I notified my local Ford dealer (Mike Castrucci Ford, 1020 SR 28, Milford, OH) where I bought the car new about what happened. They said they were aware of the recall, but that as per the recall notice, replacement parts would not be available until the latter half of 2024. Well, it is almost end of the first quarter of 2025, and I have not received any positive responses to my follow up requests to the car dealer as to when I can expect have this issue resolved. Castrucci Ford's responses have been that the parts are on back order. My attempts to contact Ford Motor Company have also been pointless. Therefore, I am contacting the NHTSA, as per the recall letter, to see if Ford can be motivated to expedite getting my vehicle fixed. Thirteen months from the date of the initial recall notice to today should have been ample time to replace these pillars. As a member of the public, I'm wondering if Ford thinks that if they delay fixing the problem long enough, people will finally give up. FYI, I won't. Thank you for investigating my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated while driving 40 MPH, the A-pillar trim detached and separated from the vehicle. There were no warning lights illuminated. The contact stated the A-pillar trim struck the vehicle that was behind the contact’s vehicle. On a separate occasion while driving approximately 60 MPH, the other side of the A-pillar trim detached and separated from the vehicle. The vehicle was then taken to a dealer however, the contact was informed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trim was deteriorating and was detaching on the side of the vehicle. The vehicle was taken to the dealer, who referred the contact to a window specialist under warranty, previously, who stated it was only a cosmetic failure. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, rainwater was entering the interior of the vehicle. The contact stated that the rainwater was entering from the bottom of the front windshield on the front driver's side. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The contact was informed that parts would be available in ten days. The manufacturer was made aware of the failure. The failure mileage was approximately 55,267. VIN tool confirms parts not available.

Unknown

See attached document for complaint

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the water pump and fan. The water pump was replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 91,200.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact's husband noticed that the passenger's side front windshield trim had detached. In addition, the contact stated that the passenger's side front windshield trim clips had fractured. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

Our 2018 Ecoboost Ford Explorer started releasing smoke from the tailpipe when starting in April 2023. I took it in to the Ford of Kirkland dealership in early May 2023. They kept my car for 9 weeks, and then said there is nothing wrong with it and gave it back in July 2023. The car kept having the same issue. This was while it was still under warranty about 96,000 miles. Fast forward to February 2024, the car has continued to smoke this entire time since the dealership gave it back in July. In February, I was driving home on the freeway going up hill when the car suddenly decelerated rapidly. I was able to get off the freeway and have my husband come and he got it home. We contacted the dealership (Ford of Kirkland) the same one that did nothing in 2023. They trailered it in for a look. The response we got from the service manager was that "The engine needs replaced due to scoring in the cylinder and low compression". We could not afford to pay for an engine replacement, so we wrote a letter to Ford, who responded "thank you for letting us know, but there are no recalls and it is out of warranty, so save your receipts and if a recall comes up you could potentially be reimbursed". I received this response from Ford in June 2024, so basically they were unwilling to help. Imagine my surprise that a recall was just announced today for the exact issue we have with our car in other model years, but not our model year. I would like to know my rights. I am still paying on a car that has a failed engine, with Ford basically having told me they will do nothing. As noted, this issue is confirmed by the Ford of Kirkland dealership, which I have in writing from the service manager. The car has not been inspected by the manufacturer directly, but IS available for inspection if you would like. The car has been sitting for several months now, while we try to figure out what to do. We don't have $10,000 to replace a motor that we should not need to replace.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0315000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front passenger's side windshield exterior A-Pillar trim had detached. Additionally, the contact stated that the exterior trim at the base of the windshield had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after arriving home and exiting the vehicle, the contact became aware that the A-pillar trim on the driver's side had detached. The dealer was contacted, and it was confirmed that the part to repair the vehicle was not available. Another dealer was contacted, AutoNation Ford Valencia (23920 Creekside Rd, Valencia, CA 91355), and confirmed that the part was not available. The manufacturer was not made aware of the failure. The failure mileage was 84,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

On February 9, 2024 I was headed to work as a ICU Charge Nurse. I was driving about 65 mph on the highway and suddenly my engine failed. My engine completely turned off. I wasn’t able to press the gas to accelerate. My steering wheel also locked so I had no control over my vehicle anymore. Eventually, smoke started to come from my engine. I nearly lost my life with no control over my vehicle. Someone could have hit me from the spontaneous failure of the engine. This was extremely traumatic for me. I bought this car from a Ford dealership and get all my services done through Ford. On January 24, 2024 I took my car to Ford for a multi-point inspection, oil change, and tire rotation. I also got a fuel system change. I had no warning lamps, messages, or any symptoms that the vehicle would fail prior to the incident. I got my vehicle towed to the dealership of purchase. They reported that it was an internal failure of the engine from a broken water pump. This is an ongoing issue that Ford is aware of. How does a water pump fail with no indication? Why hasn’t there been a recall on Ford’s water pump and engine failure. How many people have to lose their lives before a safety recall is issued. I was lucky to survive that but others may not be. Please help!

The High-Speed Cooling Fan Motor Relay (Recall 21N01) and the Exterior A-Pillar Apical Molding (Recall 24V031) failed on my vehicle. The cooling fan caused the engine to overheat repeatedly, and the vehicle became undrivable. Unfortunately, I no longer have the vehicle, as it was surrendered to my bank and later sold at auction. However, service records, diagnostic reports, and recall information are available upon request. The overheating engine presented a significant safety risk while driving, as it could have caused the vehicle to stall or catch fire. A AAA roadside technician confirmed that the vehicle was unsafe to drive due to the overheating issue. This defect left me stranded, requiring alternative transportation and creating a hazard for others on the road had I continued driving the vehicle. Yes, the problem was confirmed by a AAA roadside technician, who performed a diagnostic scan and identified that the engine overheating was due to a defective cooling fan relay. The issue aligns with Recall 21N01. The molding defect (Recall 24V031) was not specifically inspected, but it was noted as part of the recall documentation. No, the vehicle was not inspected by Ford or any other representatives after the issues arose. I checked Ford’s website in February 2024 and learned about the recalls, but I was never notified by Ford about these safety defects while I owned the vehicle. AAA provided the only diagnostic assessment before I surrendered the vehicle to my bank. Yes, there were symptoms prior to the failure. The vehicle’s engine temperature warning light came on repeatedly, and the battery required constant recharging. The overheating symptoms first appeared in February 2024, and the vehicle became completely undrivable the next day.

The vehicle experienced multiple defects, including: Overheating due to a malfunctioning cooling fan motor relay. Exterior A-pillar trim detachment. Persistent starting issues, even after replacing the battery. The vehicle is no longer in my possession due to repossession, so inspection may not be possible. How was your safety or the safety of others put at risk? The overheating issue posed a risk of engine failure while driving. The detached A-pillar trim could have caused a road hazard for other drivers if it fell off while in motion. The starting issues left me stranded on multiple occasions, which could have been dangerous in certain environments. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealership confirmed the issues but stated the vehicle needed to meet specific conditions (e.g., 100 miles for certain repairs) and required costly repairs that I couldn’t afford. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle was inspected by the dealership, but Ford Motor Company has not performed any direct inspections to my knowledge. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? For the overheating issue, the engine temperature warning light appeared intermittently. For the starting issue, there were no warning lights; the vehicle simply failed to start on multiple occasions. The A-pillar trim issue was visibly apparent, but no specific warning messages were displayed.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

None of the parts listed above are the problem. But we can hear a weird noise coming from the sides of the windshield and can definitely tell that it's getting worse as the noise has increased significantly as time goes by. I just called a glass company and they told me that the parts needed to get this fixed are pretty expensive. That's why I am reaching out since it looks like there is a recall specifically for this issue. Can Ford take care of this issue?

The contact owns a 2018 Ford Explorer. The contact stated that the vehicle was shaking while idling, initially without warning. Recently, while the vehicle was in reverse(R), the vehicle shut off while idling with the transmission warning light illuminated. The contact restarted the vehicle and drove to an independent mechanic. The mechanic performed a diagnostic test and diagnosed the vehicle with transmission failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle related to the transmission. The contact was provided a case number and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 120,000.

Got a letter in February from Ford about recall 24S02/NHTSA recall 24V031and have not seen any updates in the last t months ????

Ford sent me a recall notice for my 2018 Explorer A-Pillar replacement February 2024. I made an appointment and they attempted to install the new A-Pillars. However they broke the new replacement part (drivers side) during the install. They gave me my Explorer back without an A-Pillar and said they would expedite getting an new one. It's now been over a year, the dealership is not responsive, only saying it's a manufacture problem. I called Ford and get the same message. Meanwhile I have a very unsightly SUV, it is also very noisy to drive. Additionally, I would like to replace this vehicle, but its now worth much less. Is their anything that the NHTSB can do to hold Ford accountable for this repair? Thank you in advance, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached, and the front windshield made an abnormal sound. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that tape could be used as a temporary repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims had detached. The approximate failure mileage was 70,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that a dealer was contacted; however, the contact was informed that parts were unavailable. The vehicle was not repaired. The manufacturer was contacted regarding parts availability. The contact had not experienced a failure.

I saw that Ford has issued a recall that affects 2016 and 2017 Ford Explorers due to a B-pillar trim piece that is not properly attached and may separate from the vehicle. My 2018 Ford Explorer also has this issue. Will 2018 Explorers be included in this recall?

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the gasket surrounding the A-pillar trim had completely deteriorated and detached from the vehicle. While driving at speeds of 60 MPH or higher, there was a whistling sound coming from the windshield from where the trim had detached. The dealer was not contacted. The manufacturer was made aware of the issue and informed the contact that parts would be available in May 2025. The failure mileage was 27,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle was losing coolant, but there was no indication of a coolant leak. There were no warning lights illuminated. There was cool air coming from the heater vents. The contact called an independent mechanic for orange coolant, who informed the contact that the coolant was on backorder. The vehicle was taken to the local dealer for a routine oil change and diagnosed that the water pump was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was approximately 95,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V0310000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at approximately 65 MPH, the driver’s side A-pillar trim detached. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 67,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the A-pillar trim on the passenger’s side was loosened at the top of the trim. Additionally, the rubber gasket around the windshield at the bottom of the windshield under the windshield wipers, was loosened and disintegrating. The failure mileage was approximately 20,000. VIN tool confirms parts not available.