2019 Ford Explorer Complaint Log

The contact's wife owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was unaware if a failure had been experienced. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Water is entering the rear liftgate which fills up during a rain event. This can potentially create problems with the electrical components mounted inside of the liftgate. i.e. Power door release, Rear defog, third bake light, window wiper, rear tail lights. These could short out or maybe cause a fire. It is already causing premature corrosion at the lowest end seam of the panel as the paint it now bubbling and beginning to seperate from the surface. This could also create a structural integrity issue with the liftgate. The rear glass is stationary. Not designed to open. Maybe this is a similar adhesion issue that the 2016 Transit connect had with the windshield which was recentlyn recalled for improper adhesion process/defect aloowing water to enter into the cabin.

The contact owns a 2019 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the passenger's side A-Pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 71,000.

The contact owns a 2019 Ford Explorer. The vehicle was serviced under NHTSA Campaign Number: 24V031000 (STRUCTURE), but the failure persisted. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the windshield. The local dealer was contacted; however, the vehicle was not inspected or diagnosed. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver’s and passenger’s side A-pillar trims detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, while depressing the accelerator pedal the vehicle failed to respond as needed. No warning lights were illuminated. The contact stated that the vehicle was shielded by a bystander so that the contact would not be rear-ended. The vehicle was towed back to the residence. The vehicle was taken not to the dealer to be diagnosed. The contact stated that cylinder #2 had been replaced three times and the spark plugs were replaced; however, the vehicle was not fixed. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 99,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated that while accelerating, the engine made a winding noise and hesitated before accelerating. The contact noticed white smoke coming from the rear end of the vehicle. The smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic who diagnosed that the right and left superchargers had failed, causing oil to get into the exhaust, causing the smoke. The vehicle had not been repaired. The mechanic referred the contact to the dealer for assistance. The contact became aware of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The dealer was contacted, and an appointment was scheduled. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 56,000.

The transmission was violently jerking when accelerating to get on the interstate. Our Explorer is available for inspection upon request. It was dangerous in that we couldn't have a consistent speed when joining oncoming traffic on the road. The local Ford dealer did confirm the transmission needed replacement. Ford did an inspection on the original transmission and confirmed it was damaged. It was a sudden failure of the transmission and it included a wrench light on the dashboard. We had a rebuilt transmission installed by the local Ford dealer which cost us over $9,400. This is known issue by Ford, especially for the Explorers, but they are not standing behind their powertrains. I contacted Corporate Ford to see about any goodwill, but they were not interested in providing any assistance.

The contact owns a 2019 Ford Explorer. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that upon inspection, he noticed the sealant on both the front driver side and front passenger side A-pillar trims had started to deteriorate. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving 70 MPH, the driver’s side exterior A-pillar trim detached. The contact stated the front passenger’s side A-pillar trim was also starting to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts would be available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 70 MPH on two occasions, the driver's side and passenger's side windshield exterior A-Pillar trims separated and flew off the vehicle. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

In February I was driving to an appt. when the side panel on driver's door broke & started flying around & hitting car. (It has the numbers to enter the car without a key.) So I had to roll down window 1/2 way, grab the broken part & drive 18 miles to town, holding the part so it wouldn't fly off (in 30 degree weather!) So I drove by the Ford Dealership where I got my car. They thought there was a recall on that item so I've been waiting. I just saw on the NHTSA site there was a recall for that item on 2016-17? Explorers, but mine is 2019!!! Would you please add the 2019 model to that recall? Also, I'm STILL WAITING (1 1/2 years later) for the recalled trim pieces around the front windshield.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I hand washed the vehicle on 1/10/2025 and noted no defects. On [XXX] traveling northbound on [XXX] in the vicinity of Ontario, California at approximately [XXX], I heard a "clunk," but did not observe any road hazard. Upon arriving at Ridgecrest, California I discovered that the passenger pillar applique was missing. I reported event to service at Jim Charlon Ford and was informed that currently no fix available. On 1/14/2025, I had Jim Charlon Ford remove the driver side pillar applique remove for purposes safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the front driver’s side A-pillar trim had been ejected from the vehicle, and the passenger’s side A-pillar trim was cracked and not fully secured to the vehicle. The failure mileage was 104,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was parked, the contact noticed a burning odor. The contact stated that later when the vehicle was started, the back over prevention camera display was black. In addition, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with a wiring harness failure. The contact was informed that the rear wiring harness needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 75,000.

My engine is having to be replaced. It's at 100k miles. Costing me $5k for a replacement that is a used engine with 77k miles and 1 year warranty. I want to file a complaint. Car is still in the shop and I had to get a rental. I am a single mom with two kids. I had to pay all of this out of pocket.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side door exterior B-Pillar trim clip attachment detached. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the dealer informed the contact that the driver's side door exterior B-Pillar trim failure was not listed in the recall. The contact was informed that the B- Pillar Trim needed to be replaced at the owner's expense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver’s side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer where it was diagnosed that the A-pillar trim retention clips failed and needed to be replaced. The vehicle was not repaired. The contact was informed that the remedy was not available for the failure of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal buzzing sound coming from the windshield. The dealer was made aware of the failure. The contact stated that a technician arrived at the residence and inspected the vehicle, and placed duct tape around the front windshield. In addition, the contact was informed that the vehicle would fail an inspection with duct tape around the front windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The vehicle was taken to the dealer several times; however, the contact was informed that parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The molding around my windshield is no longer there due to a recall from 1/19/24. I am no worried that either my windshield could fall out or that I might get water damage in my vehicle from the missing molding that goes around the windshield. The recall is for the A-Pillar trim and that is what I am referring to.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on the driver side of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,292. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Code P0301 can’t pin point issue

Water pump went out that's for some reason located inside the engine causing the water to leak into my engine and lose all power functions to the car it completely shut down on the highway. It's 10,000 repair on a 5 year old car due to faulty water pumps ridiculous

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

2019 Ford Explorer XLT with FWD Transaxle transmission and 46,107 miles on odometer, purchased in November 2018 and now 5 years old this month. Way too early for a transmission failure to occur. Normally drive the posted speed limit unless changes in the traffic patterns slower or a little faster.8 Heard a noise from left front wheel area when accelerating and slowing/re-accelerating in traffic. Extended service plan expired (5 year, 60,000 miles, Nov 2018-Nov 2023). Took car to local garage, did a test drive and checked by mechanic. It was determined that problem came from transmission. There have been NO warning lamps, messages, etc. prior to me noticing the problem and nothing since mechanic checked the vehicle. Sounded like the right front wheel area made a noise when turning around in a parking lot this morning. Mechanic estimated cost to repair with parts, labor, etc., will be $6,245.90 out of pocket.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving at approximately 55 MPH, there was an abnormal sound coming from the roof. The contact stated that it sounded like an object bouncing on the roof of the vehicle. The contact stated that the sound ceased after several minutes. The contact arrived at the destination, checked the roof, and became aware that the passenger’s side roof rail had detached from the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V316000 (Structure); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 54,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the driver’s side A-pillar trim separated from the vehicle. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then received a call from the same dealer and was informed that parts were available, and an appointment was scheduled. The contact arrived to the appointment and waited for 2 hours before being notified that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but offered no assistance. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

The catalytic converters for the Ford Explorer Utility Police Interceptor fail prematurely, degrading the emissions from the vehicle and causing the vehicle to fail emissions testing. Although Ford has implemented a Customer Satisfaction Campaign 22M06, they do not inform owners of the campaign or potential problem. My car was inspected by two Ford dealerships who simply cleared the error code (P0430) and made no mention of Campaign 22M06. The error code persisted as I replaced numerous other components (spark plugs, purge valve, oxygen sensors, Mass air flow sensor) trying to alleviate the problem over the last year. Only if you mention the campaign specifically will they inspect the vehicle for the purpose of replacing the the catalytic converters under warranty. Replacing these failing catalytic converters should be a recall because failure creates substandard emissions for thousands of vehicles.

The contact owns a 2019 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal anti-freeze odor inside the cabin of the vehicle. The contact stated that the "overheat" and "temperature" gauge illuminated. The contact drove the vehicle back to the residence, parked the vehicle, and observed that anti-freeze was leaking onto the driveway. The contact had the vehicle towed to an independent mechanic and was informed that the water pump had failed and needed to be replaced. The contact was referred to a dealer for assistance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle shutters during acceleration due to torque converter failure. Vehicle shutters while traveling due to torque converter failure. Vehicle jerks when transmission is shifting due to torque converter failure. The vehicle was brought to the Ford dealer without the check engine light or mechanical light on. The Ford dealer was able to verify the above listed issues and deemed the torque converter failed. The ford dealer quoted me $4,000.00 for repairs. The torque converter failures in these vehicles is a common issue that Ford has failed to fix that can cause accidents and harm to persons involved due to bad design of the torque converter and transmission.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, who inspected the vehicle and advised the contact to apply tape on the windshield trim. The contact stated that the trim was taped; however, while driving 65 MPH, the driver's side windshield exterior A-pillar trim separated from the vehicle. Additionally, the contact stated that the weather stripping around the windshield was detaching. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was available at the dealer. The failure mileage was approximately 40,000. VIN tool confirms parts not available.

For months, almost a year, my transmission could not properly accelorate. The car would not allow for the pick up in speed to happen. Each time I took it to the shop that cares for my car, Mike's More Miles, the problem would not duplicate. My special needs son, his service dog and I were all of the expressway traveling, the car slowed down on its own, I had not applied the brakes, the speed dropped from 65 to less than 35 in seconds. I pulled over and tried to regain speed after putting the car into park. No luck. the car would not go faster then 20-30 miles an hour, with me putting into neutral when coasting downhill, then back into drive manually to get it to the repair shop. This almost caused a terrible accident. This scared my son, who has brain disease. Our 85 lb. service dog was jolted from the back of the car slamming into the seat. I was also very scared and shaken. My son began to yell and scream what is happening, it was a scary and tense, literally jaw dropping experience. I drove to Enterprise Rental, called Austin the owner of the shop that has tried to duplicate the problem on a dozen tried and told him what occurred. I left my car at Enterprise, where Austin picked it up. The problem did duplicate. FINALLY a code came up to diagnose the problem. The transmission fluid was also black, with metal shavings in it as well. Please refer to all technical service bulletins that note this is a known problem by Ford. I have paid $7582.70 for a new transmission. The shop owner, Austin, told me the torque converter overheated, the transmission had failed. I also paid for the rental car an estimate of $490.00.

The contact owns a 2019 Ford Explorer. The contact stated while the vehicle was at the dealer for a routine oil change, it was discovered that the roof rack was loose and advised the contact to bring the vehicle to the dealer the following day to have it inspected. The vehicle was taken back to the same dealer the following day as instructed and it was advised that the roof rack needed to be replaced. The vehicle was previously serviced under NHTSA Campaign Number: 21V316000 (STRUCTURE) however it failed to prevent the risk. The vehicle was not repaired due to it being out of warranty. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

Vehicle lost acceleration while driving down highway and shuttered severally when depressing gas pedal. I had to cut across lanes of highway traffic with no power and nearly caused an accident. Engine revs up be vehicle wont accelerate, just shakes badly. I am waiting on a mechanic to verify the problem but appears to be a transmission failure. The vehicle has had hard shifting in recent months leading up to this failure. A 2019 model year with 105000 miles.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side windshield trim detached and flew off. In addition, the contact stated that the passenger's side windshield trim had detached and was held in place with tape. The dealer was made aware of the failure; however, the contact was informed that the parts were not yet available. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 89,000. VIN tool confirms parts not available.

Rear left toe link failed while entering a curved freeway on ramp. Failure caused the vehicle to lose traction in the rear causing the vehicle to fish tail. Advanced drivers training prevented a collision but the vehicle swayed back forth due to the forward momentum. By a miracle there was no collision because it was a narrow two lane road, with no shoulder and was between concrete wall and guardrail.

I am writing to formally file a complaint regarding my 2019 Ford Explorer, which is currently subject to the 2011–2019 Ford Explorer — A-Pillar Trim Detachment Recall (Recall Reference Number: 24S02). The exterior A-pillar trim on my 2019 Ford Explorer, covered under the aforementioned recall, has caused severe issues including vibrations and a loud whistling noise around the windshield area, particularly at highway speeds. These problems are not only a nuisance but also pose a potential safety hazard, as the vibrations could lead to more severe structural damage or detachment of the trim while driving. I have contacted several Ford dealerships in my area, as well as Ford headquarters, seeking a resolution under recall 24S02. Unfortunately, I was consistently informed that the necessary parts to correct the issue are not available. I was told that Ford had provided the parts, but they were only available for a two-week period and are no longer in stock. The person I spoke with at the dealership advised me to call back at a later time to check if the parts are available. Additionally, when I reached out to Ford’s headquarters customer relations department for further assistance, I was simply transferred to my local dealership without any other form of help or guidance. This lack of support from the manufacturer is deeply frustrating and concerning. Furthermore, one of the dealerships informed me that another customer with similar issues under the same recall has been waiting for over a month and has yet to receive the necessary parts. This delay, coupled with the lack of clear communication and guidance, is highly concerning, especially given the potential safety risks associated with the defect. Given the severity of the issue and the inadequate response from Ford, I am requesting that the NHTSA intervene to ensure that Ford takes the necessary steps to resolve this safety concern promptly. I am concerned that a serious incident can occur if not resolved.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, after a visual inspection of the exterior of the vehicle, the contact became aware that the shark fin antenna cover had detached, potentially becoming a dangerous road hazard. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The dealer determined that the shark fin antenna cover had detached independently. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 32,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at 40 MPH, the trim piece detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The contact stated while driving on the highway at 70 MPH, the A-pillar trim detached from the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed; however, the part to do the recall was unavailable. The manufacturer was not made aware of the issue. The failure mileage was approximately 149,937. VIN tool confirms parts not available.