2019 Ford Explorer Complaint Log

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. The contact stated that the upper part of the driver's side windshield exterior A-Pillar trim was fractured, causing the trim to detach. An unknown local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving at 75 MPH, the driver's side windshield exterior A-pillar trim separated and flew off. The contact stated that the failure caused the passenger's side of the windshield to become fractured. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 78,532. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated that while depressing the accelerator pedal, the vehicle shuddered and failed to properly accelerate. The contact stated that the failure also occurred on several occasions while driving up an incline. The vehicle was taken to the local dealer to be diagnosed and it was determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 84,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

EXTERIOR A-PILLAR TRIM PART DETACHED, NOW CAUSED CRACKED WINDSHIELD WHERE TRIM WOULD HAVE BEEN. THE PART HAS BEEN DETACHED FOR MONTHS AND MY LOCAL FORD DEALERSHIP HAS NO TEMPORARY OR PERMANENT SOLUTION. MY WINDSHIELD NOW HAS A SPIDERING CRACK WHERE IT WOULD HAVE BEEN PROTECTED .

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle lost motive power, decelerated, and stalled. The vehicle was later towed to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unavailable.

The vehicle vibrates excessively when shifting into Drive or Reverse (rough idle). Additionally, the vehicle lacks acceleration/power when driving in slightly uphill roads, creating a hazard for nearby drivers. There were no check engine lights and the issue first appeared at approx. 84,000 miles. The vehicle was diagnosed at a Ford dealership and the issue was determined to be the torque converter. The Ford Service Dept cited TSB 22-2287 and recommended replacing the full transmission to fix the issue.

Rough idle in drive and reverse, hard shifting or not shifting In to gear

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose, and there was a noticeable windy sound coming from the windshield while driving. The vehicle was taken to the dealer, where the contact was informed that the parts to do the recall repair were ordered. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

Vehicle suddenly began vibrating while in drive or reverse, and developed decreased acceleration, and overall sluggish performance. Mechanic checked and said it was the torque converter. This exact problem is addressed by a Customer Satisfaction Program 20N07, which seems like it should include my vehicle because it was manufactured in the covered location and dates. However, my VIN number does not appear to be covered.

The contact owns a 2019 Ford Explorer. While the contact's husband was driving at various speeds, the transmission was slipping. The contact stated that the failure mostly occurred while driving and depressing the accelerator pedal with the transmission shifting between second and third gear. There was no warning light illuminated. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced; however, the vehicle was not repaired due to the cost. The vehicle was then taken to Pioneer Transmission Services, where the transmission was replaced. The contact stated that the transmission warning light illuminated while driving at an undisclosed speed. The vehicle was taken back to Pioneer Transmission Services, where the torque converter was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unstated related recall. The failure mileage was approximately 84,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that twice while the vehicle was being washed, water leaked into the cabin through the top front passenger’s side window. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.

I was putting my car in reverse and all of a sudden, it shifts really hard and makes this loud noise. I thought it was very strange, and put it in drive and went not even 2 minutes and my car had no power. I was pressing the gas pedals but it didn't want to go. I stopped it and called a Tow truck to come get my car and take it to the nearest Ford dealer. They called me in a few days advising that the transmission was gone. After researching online, I noticed a lot of Ford Explorers being recalled for this exact issue, including My sisters Ford Explorer. Hers was under the recall, and Ford paid for hers. Ironic, the same thing happened to mine and mine has no recall. My car had been running fine, up until this day. I have maintained this car and no warning lights ever came on, until I put it in drive and the Orange Wrench cam e on. I knew something was wrong then. I am a single mother of a [XXX] and this could have put us in alot of danger INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Explorer. The contact stated that there was an orange wrench warning light was illuminated when the vehicle was shifted into reverse. The vehicle was towed to the dealer where it was diagnosed, and it was determined that the failure was with the torque converter. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic where the same information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure and advised to contact NHSTA Hotline for assistance. The approximate failure mileage was 65,000.

The contact owns a 2019 Ford Explorer. The contact stated while driving 65 MPH, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not yet available. The contact was charged for the vehicle to be diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 56,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the driver's side and passenger's side windshield exterior A-pillar trims were shaking. The vehicle was taken to the dealer, where it was inspected, and the dealer confirmed that the trims needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

Airbag light has come on, states second row passanger side airbag inflatable circuit (inflatable seatbelt). Just purchased vehicle two days ago.

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance camera failed to function as intended. The contact stated that the Forward Collision Avoidance camera displayed a very blurry image. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,500.

The windshield cawl ( bottom piece that goes across windshield) has deteriorated. Making a whistling sound going down the road. I have already in December 2023 had to replace the A pillar trim and clips on driver side. Have talked to other explorer owners having the same issue. Thank you for your time

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle began making abnormal noises from under the floorboards. The contact stated that the vehicle was losing forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and was not gaining forward momentum. The contact stated numerous warning lights were illuminated. The contact stated that he was able to reach his destination, but was not able to exceed 30 MPH. The contact was able to drive the vehicle to a dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the transmission had been replaced a year prior and felt that the failure was related to the transmission. The manufacturer was not informed of the failure. The failure mileage was approximately 52,000.

The contact owns a 2019 Ford Explorer. The contact stated that the roof rail had detached. The local dealer where the vehicle was diagnosed determined that the roof rail needed to be replaced. The contact stated that the roof rail was temporarily fixed with tape. The vehicle was not repaired. The contact was made aware NHTSA Campaign Number: 21V316000 (Structure). The manufacturer was made aware of the failure. The failure mileage was approximately 21,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 62 MPH, the front driver’s side door keypad detached and caused a short circuit in the battery causing the battery to fail. The battery was replaced, and the keypad was repaired but shortly afterward the keypad detached and flew off the vehicle on the highway and the battery failed again. The contact referenced the failure to TSB: 19-2150 (Factory Keyless Entry Keypad). The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 65 MPH, the passenger's side A-pillar trim detached and made a loud popping sound. The contact stated that the driver's side A-pillar trim was extremely loose. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made of the failure. The failure mileage was approximately 63,250. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the PCM but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 65 MPH, the driver’s side exterior A-pillar trim detached and flew off the vehicle. The vehicle was taken to a dealer, where it was determined that the part was under recall and that parts were not yet available for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front windshield passenger's side A-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available to repair the vehicle. The contact engaged the parking brake and stopped the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown. VIN tool confirms parts not available.

I was traveling on the interstate (~75 mph) when the rear of my vehicle suddenly jerked to one side with enough force to cause a loss of control. There were no lights or warning sounds to indicate that there was anything wrong with the vehicle in that moment or leading up to it. I was fortunate enough that no contact was made with any other vehicles as my car crossed all three lanes; from the center lane to the far right and then back across all three lanes to the far left. The car skidded off the highway and slid onto a sloped embankment before it stopped. Obviously, I or someone else could have been seriously injured or even killed. I was able to drive the car back up on the shoulder of the highway. Everything was functioning properly EXCEPT the steering. I was able to drive at ~15 mph to the nearest exit. I was then towed to my mechanic's shop. The tow truck driver said it looked like my right rear tire was about to "fall off" and that I was very lucky. My mechanic took pictures of the damaged part (Right Rear Toe Arm) both on the vehicle and again once removed. He checked with Ford for a recall and found out that this part had been part of a recall on Explorers from 2012-2017, but not on the 2019. Assuming the part had been redesigned after 2017, he ordered a replacement for the right. (The Left Toe Arm was not damaged.) However, once the replacement part arrived, it was a completely new design from the 2019 Toe Arm. He recommended I replace the Left Toe Arm as well since the parts were so different. My right shock absorber was also damaged in the accident and had to be replaced.

The contact owns a 2019 Ford Explorer. The contact stated that there was rust on the aluminum hood, which had bubbles and rust. The vehicle was taken to the local dealer, who stated that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 18,600.

The contact owns a 2019 Ford Explorer. The contact stated that the exterior pillars on both sides of the window had detached. Additionally, the contact stated that while driving on several occasions over 30 MPH, she observed a loud buzzing noise and wind coming through the sides of the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 76,000.

The contact owns a 2019 Ford Explorer. The contact stated upon inspection, it was noticed that the B-pillar applique trim was peeling off. The vehicle was taken to a local dealer where it was diagnosed that the B-pillar applique trim needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available.

The contact owns a 2019 Ford Explorer. The contact stated on several occasions while the vehicle was parked or while driving at various speeds, the side mirrors failed to tilt left or right but tilted up and down. The contact manually moved the mirrors for proper visibility. The vehicle was taken to a dealer where it was determined that the switch on the driver’s door was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.

Torque converter failed and had to be replaced within 60000 miles. Know issue to ford but they continue to charge $4,000 to have it repaired. Rear main seal leaks oil within 80,000 miles. Know issue to ford and they continue to charge $3,800 to have it repaired.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

At two different times and locations, the side piece on the front windshield have become disconnected and flown off while traveling down the highway. The recall has been in effect for over a year and still no dealerships around me have the parts to fix the recall.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Explorer. The contact stated while washing the vehicle in the driveway, the contact became aware that the A-pillar trim on the front passenger’s side had started to detach. The vehicle was not diagnosed by the dealer; however, a technician from the dealer went to the residence to inspect the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V031000 (STRUCTURE); and the VIN was included. The failure mileage was 73,441. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated there was an abnormal sound coming from the windshield while driving. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was not available.

My wrench light came on in my 2019 Ford Explorer with 2.3L engine last week. It caused my vehicle to have lack of acceleration during launch and shudder while driving. When my son and I took off from a stop, it was very slow when crossing traffic. Made appointment with Ford dealership to have it looked at the next morning. After car was parked and restarted, wrench light went off. Kept appointment and told them a mechanic friend said it sounded like the torque converter (which my mother who has a 2019 Ford Edge just had replaced the week before!). Explained this to the dealership, they said it didn't sound like that was it. 4 wheel drive module was corrupt so they updated it and told me I may need a new transmission in the near future. Today, my light came on again while taking my son to school and caused lack of acceleration while pulling onto the highway and I took it to the dealership while it was lit up. Codes P0767 and P2704 showed and they told me it was I needed a new transmission due to my torque converter failing. I checked into it and Customer Satisfaction Program 20N07 does not include my car even though it is doing the exact same thing and was assembled in Chicago in January 2019 (timeframe of the program and location). I just don't understand how my car doesn't fall under that program when it is DOING THE EXACT SAME THING with only 67,200 miles on it. This is a serious safety concern. So thankful that there was not heavy traffic when I pulled onto the highway.

The contact owns a 2019 Ford Explorer. The contact stated that the horn was inoperable. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled to perform a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 74,000.

Drivers door will not lock. It will only lock if you push it down but doesn’t lock when taking off like it’s supposed to for safety.

When i go to drive my car in the mornings when it first starts up I have to let it sit or it won't accelerate and if I just try to drive it the powertrane warning light comes on but it will be gone when I let it sit off for a bit. The ford dealership stated it was the torque converter and have replaced it twice in less than two years.

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Needs a full transmission replacement and only have 80,000 miles on it. Bought new from dealership in 2019.