2020 Ford Explorer Complaint Log

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) and 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

FORD EXPLORER 2020 LIMITED ECOBOOST 4WD. Purchased this vehicle used in November 2023. Intermittently, the frontal crash warning goes off when there is no vehicle in front me. The front warning sensor did not beep as I tried to parallel park along a sidewalk. I gently hit a curb and had to have my tire replaced, seems like I hit it just right for a chunk to be taken out and threads were exposed. The rear back up camera and 360 view screen turns blue intermittently. I have the shut the vehicle off and turn it back on for it to properly function again.

Adding gas to my FORD EXPLORER 2020 Limited EcoBoost 4WD, is almost impossible. We just purchased this vehicle used in November 2023. No matter what gas station we use, no matter how slow we fill, the nozzle continuously clicks off every few seconds. We use the funnel that came with the vehicle & the gasoline consistently spills out along the side of the vehicle. The only way to get gas in the tank is with the funnel at the slowest fill possible. When the tank is on the fuller side, it sloshes around incredibly loud & there’s also a knocking sound on the driver side under the steering wheel area. I’ve looked online & have seen so many others that have these same issues. Took the car back to the dealership, they attempted to fill up the tank themselves and were just as confused as I was on how difficult it was to fill the tank.

Please refer Complaint Number: 11507564 Manufacturer promised to release a temporary remedy by mid august. Its November ,still no temporary fix nor permanent. Dealers give a fixed response of no parts available or no remedy. Attached is the recall letter that promised a temporary fix by aug 7,2023.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The 4WD/Powertrain service wrench appears on the dash of the car along with multiple other warnings “Service Advance” The AWD module has been an issue with 2020 Ford Explorers around the nation, locally as well as the Ford Service Techs brought to my attention. This AWD module has been replaced and fixed multiple times on my own personal vehicle but still manages to not function correctly. While on the highway, my car was going 65-70 mph and suddenly stops accelerating and slows down to 40 mph without driver having control of the matter. Acceleration does not occur until foot is off the pedal and the RPMs are back down to 1000 and slow acceleration occurs. The AWD module has had issues on the 2020 Ford Explorer regardless of mileage. It occurred at 7,733, 9,569, and 30,351. Again at 64,000 miles and again at 93,276 with lights coming off and on in between but after a while lights shutting off and car functioning normally. This is an electrical, technical issue that messes with the speed of your car while on the road. It’s happened while trying to accelerate from a red light to a green light and being unable to move proficiently with traffic.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after he started the vehicle, the vehicle failed to shift into drive (D), reverse (R), or neutral (N). The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact stated that with the vehicle in park, the vehicle started reversing independently. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to several faulty parts inside of the transmission. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 78,000.

Failure of panoramic moon roof gasket, and in adequate drainage system installation. This causes substantial water intrusion into vehicle. Flooding of drivers side floor causes extremely slippery and wet conditions when operating the pedals. Water migration into vehicle has potential to impact electronics, causing further damage and dangerous driving conditions. Vehicle has been inspected and problem confirmed by the dealership, who contracted a water leak specialist to identify the issue. No warnings prior to appearance. Issues has been ongoing for the past 3 months - 1,000 miles and 4 months after the end of bumper to bumper warranty.

The contact owns a 2020 Ford Explorer. The contact stated that the front passenger’s side headlight intermittently failed to illuminate with the "Check Headlamp System See Owner’s Manual" message displayed on the instrument panel. The failure persisted, and the driver’s side headlight also failed to illuminate as needed. The vehicle was taken to a dealer where the contact was given an estimate for the repair. The contact decided to replace both front headlight modules which corrected the failure; however, the warning message remained on the instrument panel. A week later, the driver’s side headlight failed to illuminate as needed, after which the passenger’s side headlight also failed to operate as designed. The dealer and manufacturer were notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 57,000.

The contact owns a 2020 Ford Explorer. The contact stated while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to coast into a parking area, after which the vehicle displayed a power train fault alert. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 103,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds and whenever attempting to accelerate the vehicle would display a jerking sensation. It would jump as if it wanted to fail and or stall. power train malfunctioning, hill start pre-collision assist, front camera low visibility, as well as others, all had illuminated on the dashboard. The vehicle had been taken to the dealer who diagnosed that the all wheel drive module had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure and referred them to NHTSA. The approximate failure mileage was 34,412.

I own a 2020 Ford explorer, the catalytic converter failed at approx 100k miles. There is an open recall but my vin is not included and it SHOULD be! The vehicle has been inspected by a dealership and confirmed the catalytic converter is bad. The check engine light is on for the repair. Program #24M01 REPLACE CATALYTIC CONVERTERS IF FAILED AND INSPECT WIRE HARNESS

The contact owns a 2020 Ford Explorer. The contact stated while attempting to engage the front driver's seat control buttons, he noticed that the seat control buttons housing was fractured internally. The contact stated that he replaced the part himself. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact they could not assist because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

Car became unresponsive to accelerator while trying to pass on the freeway, lost speed and had cars around me going 65+ mph, this is not the first time this had happened, have filed several reports and have not heard about a fix to this, getting nervous using this car and I don't know what recourse I have, dealer unable to duplicate the problem and almost got involved in an accident again, please advise. See complaint 11539225, 11533701, 11521566, 11494044

This car is putting my life in danger! It feels like the gears are slipping in the transmission. When I accelerate, there is a metal grinding noise and the car has no power. Most recently, I was doing 70 mph on the highway when I went to pass someone and I lost power to the transmission. I heard an awful metal grinding noise. I could smell the metal grinding. The vehicle didn’t engage the gear again and I was forced off the road. Thankfully I made it to the shoulder. I had to wait 15 min to restart the vehicle. Today, I went to turn off the vehicle and it wouldn’t let me. It gave me a dash warning that read “ transmission not in park” and “Park Not Available, Apply Park Brake Before Exiting”. The light on the gear shift for park was flashing. I couldn’t turn off the vehicle. Then I couldn’t start it again for a while. The vehicle also shifts hard out of reverse or into drive frequently. The four-wheel-drive transfer case was replaced with less than 5,000 miles on it. Vehicle has never operated the same since and has gotten worse. I’ve taken it into the dealership more than half a dozen times for this issue. They can never replicate it. There are codes in the computer from the failures in the gear shifting, but the dealership says they can’t fix it because they can’t replicate it. I’m literally afraid for my life to drive this vehicle at this point. I’m not paying thousands of dollars to replace a transmission that has been bad since we bought it new. I have 65k miles on this very expensive vehicle with a transmission that has failed from the beginning.

The contact owns a 2020 Ford Explorer. The contact stated while driving 25 MPH, the vehicle experienced a hard downshift which caused the vehicle to jerk and independently shift into park. The contact smelled an abnormal burning odor. The vehicle lost power motive and stalled. The contact pulled over and was able to restart the vehicle. No warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The failure mileage was approximately 83,000.

Was at a complete stop heading Westbound on State Road 200 at Amelia Island Parkway (rd name?) at approximately 9:35 AM. I was behind a semi truck in the right hand lane. No one was ahead of him. There were two cars in the left hand lane, no one in the turning lane onto Amelia Island Parkway. I decided to get into the left lane behind those two cars so I wasn’t stuck behind the semi. I very slowly moved to the left lane, pushed on the brake the first time and kept moving, second time pushed as hard as I could and kept rolling, now close to hitting the car ahead of me. I immediately put the vehicle in park and which also activated the parking brake. The light turned green and I put the car back into drive and drove no faster than probably 45 mph. Stopped into the ulta parking lot parked and called Paul Clark Ford who insisted I bring the car in right away. Drove approx 2-5 min to Paul Clark Ford slowly. Ford was not able to reproduce the issue. No warning lamps came on.

Our 3rd car (used by our daughter) has started to smell like mold. I then noticed the back seat behind the driver side was wet. All windows were up and fully closed - never left open. I soaked up the water. Days later the water returned. I did some research online and found this is a recurring issues were weld joints breakdown and then leak. In that same forum the post referenced water built up where the spare tire is keep. I just opened up the spare tire area and noticed 3" of water and the mechanism for holding down the tire is rusty, suggesting the water has been there for sometime. As reference, here is the forum I mentioned above: https://www.cargurus.com/Cars/Discussion-t51317_ds819498

The contact owns a 2020 Ford Explorer. The contact stated that while the transmission was shifting gear, there was an abnormally loud grinding sound coming from the front-end of the vehicle. There was transmission fluid leaking underneath the vehicle while the vehicle was idling. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the transmission cooler had fractured and needed to be replaced. The contact related the failure to Customer Satisfaction Program NHTSA ID Number: 10185994 (Power Train, Equipment) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the Customer Satisfaction Program. The repair was not covered under warranty. The approximate failure mileage was 31,000.

Reporting a loss of motive power and loss of transmission torque to the rear wheels from my Explorer that had been remedied with the PCM software update. Experience a surge forward nearly striking another vehicle. Contacted my Ford Dealer who advised that I must wait for a letter and instructions from thereafter. I have several trips planned with family and feel this is unfair ( prolonged fix and intial fix didn't work) and unsafe but I need my vehicle.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at 15 MPH, the accelerator pedal was depressed, and the vehicle violently lunged from side to side, causing the contact to lose control of the vehicle. No warning lights were illuminated. The dealer was not made aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000. Parts distribution disconnect.

My 2020 Explorer ST has been in the shop off and on for three months. The engine had to be replaced at about 45K miles. The transmission whines. The latest issue occurred while driving in downtown Chicago. I was coming up on a light and moved to the left turn lane to turn into oncoming traffic. When I went to go - I pressed the pedal and nothing happened. I ended up rolling into oncoming traffic when finally, the vehicle responded. On the way home this happened about 10 times on the interstate. It would happen when you quickly decelerate and then accelerate after the transmission downshifted. The loss of responsiveness lasted about 5-10 seconds each time and was accompanied by a loud clicking sound under the vehicle. It is still at the dealership and waiting to hear back from them.

1.Issues with Navigation / Map display 2.Issue with Speedometer display changing location on dash while driving Have previously written re: issues with the backup camera system on this vehicle. This a new recurring issue with the Navigation system and Driver Information Center display. 10/02/23 – Upon starting vehicle, map only displayed on the bottom 1/3 of center 10” display. Attempts to restore settings unsuccessful. Searched internet, found procedure for “soft reboot” of system (Press and hold Volume on/off button, then press right “next track / seek” button simultaneously.) This restored map to full screen. 10/03/23 - Start vehicle, map reverted to 1/3 screen. A soft reboot restored screen. This happened repeatedly over next several days. 10/08/23 – Map back to 1/3 screen, and Navigation kicks in telling me to resume a route previously cancelled. I cancel route and proceed. I don’t soft reboot. 10/09/23 – Start vehicle, map displays full screen, and Navigation again wants to resume the cancelled route. Cancel the route and drive 1 mile. Return to the vehicle within 15 minutes. Restart vehicle, map back to 1/3 screen, and Navigation again wants to resume cancelled route. Go to next destination and exit vehicle upon return, map is back to full screen. 10/09/23 – Evening – Map back to 1/3 screen. 10/10/23 – Map back to full screen. Drive approximately 40 miles. During drive map repeatedly zooms in and zooms out, AND A NEW PROBLEM APPEARS. During drive, speedometer display on the dash Driver Information Center repeatedly shifts back and forth from left side of the display to center of the display. Am out of vehicle for approximately 30 minutes. Upon restart map is back to 1/3 screen. I press the “Home” button and am provided driving instructions to some address never before visited and not even remotely close to my home. The map display is annoying. The repeated shifting of the speedometer display is a real distraction while driving.

When putting the vehicle in reverse the backup camera will cut out to a blue screen randomly. A recall was issued in May of 2023 and it is now October with no fix at all.

The contact owns a 2020 Ford Explorer. The contact stated that while driving 25 MPH, the vehicle became hesitant while downshifting. The vehicle independently jerked. No warning light was illuminated. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was due to a faulty transmission that needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 92,200.

Vehicle would suddenly slam on breaks when breaking and stalled changing gears. We have had it looked at and it is in engine failure - the vehicle is only 3 years old.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and several unknown dealers were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Intermittent non-functional backup camera and brake assist after ford dealer applied a fix for backup camera failure. Backup camera blue/black screen error was not present before dealer applied “fix”

While driving around town when I am coming to a stop either at a red light or stop sign or even in the drive through at a restaurant I am getting a message that says "shift to P, then Restart Engine" and then the car just shut's off and I have to put it in park and restart the car. After restarting the car sometimes is very sluggish as if it is not going to get through the intersection or starting from a stop ... this is in my opinion a very serious problem and a safety risk for not just myself and family but that also of the general public.

the pre collision assist came on 10/09/2022 then On 10/02/2023 the pre collision assist warning light flashed 3 times on dash then went out drove to work when i started the car again the hill assist light came on abs light came on collision warning light came on4wheel drive light came on and little wrench light came on i could not change drive modes while driving the vehicle home the reduced power light came on and the vehicle ran slower got the vehicle home did feel safe driving it with system telling me failures and everything not working and called ford dealership asked if it was ok to drive with everything going on was told it was ok to drive was told i had to wait 3 weeks I called another ford dealership was told not to drive it and it had to be towed because it was unsafe and undriveable to dealership where it is being repaired for safety issues

The contact owns a 2020 Ford Explorer. The contact stated that the brake warning light was illuminated. The brake pedal was engaged and continued to depress independently. After turning off the vehicle, an abnormal sound was detected. The contact stated that while driving, there was a line on the screen. The vehicle was taken to an independent mechanic and the contact was referred to the local dealer. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 50,000.

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle independently downshifted without warning. The vehicle also hesitated or lost motive power upon depression of the accelerator pedal. The contact stated that the vehicle jerked forward before resuming normal driving operation. The vehicle was taken to the dealer where a diagnostic test was performed. The dealer later diagnosed the vehicle with transmission failure and informed the contact that the vehicle was not under recall. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was approximately 119,000.

During the past 4 months or so, I have noticed burning sensation in my eyes and tightness in my throat and lungs whenever I get into the vehicle even when the ignition is not even turned on yet. Recently, it got to the point that I am experiencing headaches while driving. I don't feel these sensations when driving my old 2016 Honda Civic or being inside any other car. Last December 2023, I brought and left the vehicle for a week to Future Ford of Clovis dealership in Clovis, CA for diagnostic tests. They did not find anything wrong and no report was made since they did not find anything that might have caused any issues. As of this writing, the problem persists and I do not feel safe anymore being inside this 3-year-old vehicle, let alone drive it.

The contact owns a 2020 Ford Explorer. The contact stated while driving 65-70 MPH, the engine was running abnormally loud. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that a bolt had loosened, leading to corrosion and a hole in the exhaust pipe. The dealer informed the contact that the failure was due to the elements, and that the exhaust system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 55,000.

The contact owns a 2020 Ford Explorer. The contact stated that upon entering the vehicle, the vehicle had electrical power but failed to start. The doors locked, after which several attempts to exit the vehicle failed, and smoke began to enter the interior through the vents. The contact called 911, who arrived right as she was able to exit the vehicle. After a visual inspection of the engine compartment, the fire department discovered faulty electrical wiring. No warning lights were illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V687000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 69,000.

On September 10, 2023 our 2020 Ford Explorer ST with 26,800 miles began experiencing a harsh downshift in the transmission between gears 7 and 6. I contacted the Ford dealer where purchased (Germain Ford in Dublin, OH) however they said they could not look at it until November 2023. I contacted another Ford dealer (Buckeye Ford in London, OH) and made an appointment for Friday September 15, 2023. I drove the vehicle to them and they confirmed a transmission problem, but could not get their transmission tech to look into it until Monday September 25th. They said the vehicle was OK to drive and released it back to me. The problem continued throughout the next week and on Saturday September 23, 2023 while driving on a major roadway the vehicle began lurching and losing all power. At a stoplight on a 6 lane road, the vehicle would not move at all. The transmission was unresponsive and the car would not move. I could not even put the vehicle into neutral to try to push it out of the traffic. This put me in an incredibly dangerous situation. I ended up having it towed back to Buckeye Ford in London, OH (a $385 tow job). They had the vehicle from Saturday September 23, 2023 until Friday October 20, 2023 when they told me they had repaired the transmission and it was ready to go. I picked it up that afternoon and drove it home, but while driving, I could tell the transmission was still not shifting correctly. When I reached home I parked it in the garage and when I exited the vehicle I noticed a strong burning smell. Shortly thereafter I noticed a puddle of transmission fluid (or possibly transfer case fluid) puddling underneath the vehicle. I immediately contacted the dealer and made arrangements to have it taken back to them the next morning (Saturday October 21, 2023). I would like to know why Ford did not authorize a complete transmission replacement as there are many documented issues with this particular transmission in the 2020 Ford Explorer ST.

Vehicle lost power while driving at 75mph on major highway. Received power train malfunction warning light. Had to tow car to dealership and wait 9 days for the service technician to determine a repair. Now my parking brake light keeps coming on.

Complete loss of audio when using navigation system. All audio from built-in sound sound system is not available, which occurs intermittently and lasts for up to 3 days or more.

The contact owns a 2020 Ford Explorer. The contact stated that on several occasions while driving at approximately 55 MPH, there was a beeping sound for the Hill Start Assist warning Power Train collision assist not available. The vehicle was taken to a dealer where it was diagnosed that the axle disconnect actuator needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

No recalls listed on this site for my vehicle, but the main center dash screen is failing about 40% of the time, preventing the back up camera from working intermittently.

When the car is placed into reverse, it automatically starts launching back with foot on the brake. To stop the car from continuing to reverse, we must pump the brake 2-3 times to take control of the car and in order for it to stop launching back, the car must be put into park and then turned off. This is extremely unsafe and has put our children at risk and is a concern when parking in populated areas. The problem is sporadic (often occurs 1-6 times per month since 2021) therefore, it is never known when it will launch back however, this has occurred on both flat and incline surfaces. The problem has been inspected from a Field Service Engineer who noted that it occurred in their procession and stated it was "normal operating conditions" but then stated they would continue to monitor the issue which is contradictory of the "normal status". This is not normal operating conditions when you have no control over the reversing mechanism.

I had the driver side catalytic converter replaced under recall , I notice that the passenger side catalytic converter has a crack at welding point i notice this do to black exhaust leak crack shows black powder from exhaust marks on crack

At 84000 miles, just roughly 6k after my "extended warranty" expires ford says my transmission needs to be replaced. I had an issue with my transmission September 07, 2023, they looked at it verified it was slipping and the fluid was dirty but did nothing to replace it at that time acting like that was normal. Ok. It would have and should be covered under the warranty I paid for, they took advantage of me because I'm a women. I have the paperwork from that and I would like someone to reach out to me personally. On top of that there is a recall on other 2020 ford explorer with the exact same engine and transmission as mine. At 84000 miles I should not be looking at replacing a 10,000$ transmission! Especially when they should have fixed it the first time.

Purchased this vehicle used exactly 2 months ago and put 1500 miles on it (now 56k miles). Within the last couple days, the vehicle started downshifting hard, similar to a punch type shift, under 35mph. After driving for a few minutes, it begins to shift the same while upshifting at similar speeds. While trying to go up a small hill on a curvy road, the vehicle decided it didn’t want to shift, began slowing down, and began making a grinding sound. The sound last a couple seconds before stopping then started again for a second. Vehicle doesn’t appear to have issues at a steady speed above 45mph due to not shifting at the time. I had both kids in the car with me at the time this was going on and the issue could have stalled us in the road and caused us to get rear ended due to the semi blind turns. We had a similar issue in a different vehicle but no where near as bad, especially instantly, where the throttle body had to be replaced. The vehicle drove fine after that. Diagnostic is a week out and the beginning of any transmission repairs approximately a month out. Vehicle is still under factory powertrain warranty by a couple thousand miles and covered under the extended warranty. However, the extended warranty only covers a max of 5 days rental although we could be without a vehicle for a month plus. I would not trust this car to go 5 miles down the road at this point, which is sad for something purchased 2 months ago from a reputable dealer.

While slowing down the car feels like the engine shakes and when I start to drive jumps when I accelerate also when I’m on brake it also starts to jump maybe transmission or engine problems

Transmission jerks abruptly and very hard.

The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound upon depressing the accelerator pedal. The contact pulled to the side of the roadway. The contact stated that upon inspecting underneath the vehicle, he noticed that the transmission oil cooler was covered in red fluid due to a crack near the oil cooler line. The vehicle was taken to the dealer, where it was diagnosed that the transmission oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 41,000.