2021 Ford F-150 Complaint Log

Luther ford mobile technician came to my place and cleared my existing FUEL PUMP failure recall. I called their attention and insist they did not cleared my recall when I immediately notify them. I was told they are awaiting parts to be ordered but why did they removed/ clear my existing fuel pump failure notification.

Trans is hanging shifting into 2nd gear, 4th gear, 7th gear, and 9th gear. Also has gotten stuck in 10th gear 3 times. Had to roll over to the side of the road turn the truck off and restart. Also have hard shifts from 1-3 and then have hard downshifts from 5-4-3.

Check engine light coming on and off with an emissions code, transmission shifting really hard

Unreasonable Delay in Remedy for Recall 23V896 / 23S65 I am filing this complaint to report an unacceptable delay in the remedy for NHTSA Recall 23V896 (Manufacturer 23S65). This recall was issued in December 2023, yet as of April 2026, the manufacturer continues to claim that parts are unavailable for repair. This delay has persisted for nearly three years, during which time the manufacturer has continued to produce and sell new vehicles while leaving existing owners at risk. 1. Component Failure & Inspection: The components involved are the rear axle bolts. The vehicle and the specific components are available for inspection upon request. 2. Safety Risk: The safety of myself, my passengers, and others on the road is at significant risk. A failure of the rear axle hub bolts can result in a total loss of motive power (the ability to move the vehicle) or cause the vehicle to roll away while in park. Both scenarios significantly increase the risk of a high-speed crash or injury to pedestrians. 3. Confirmation & History: The necessity for this repair has been confirmed by an authorized dealer service center. However, the vehicle has not yet been inspected by the manufacturer’s corporate representatives, police, or insurance. 4. Symptoms & Warnings: There were no warning lamps, messages, or physical symptoms of the problem prior to the failure. I only became aware of the defect through the official recall notification provided by the manufacturer and the NHTSA. Conclusion: It is unacceptable that a known safety defect remains unremedied for this duration. I am requesting that the NHTSA investigate the manufacturer's failure to provide a remedy within a reasonable timeframe as required by law, especially considering the continued production of new units using similar components.

The contact owns a 2021 Ford F-150. The contact stated that while driving at 70 MPH, the contact noticed an unusual grinding sound. The vehicle was driven to the shoulder of the road. The contact noticed a lot of unusual clicking or rattling sounds. In addition, several unknown warning lights were illuminated. The contact stated that upon exiting the vehicle, the contact noticed a fire underneath the vehicle. In addition, the drive shaft was detached. The contact stated that the fire burned out independently. The vehicle was towed to the contact's residence. The contact stated that the drive shaft had scorching around it. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact stated that the recall, NHTSA Campaign Number: 21V986000 (Power Train, Structure), was performed on the contact's VIN about six months ago. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,000.

Transmission is shuddering at speeds up to 60mph. Can cause the vehicle to jump repeatedly.I am worried at such a high speed the vehicle could lose control and put my life and others at risk. Also can shift very hard when coming to a stop so much so that it feels like I’ve been hit from behind by another vehicle. I’ve never had any type of messages or warning lights prior or post. After searching up issue I have found hundreds and hundreds of other vehicle owners with the 10r80 transmission to be experiencing similar problems. Ford has acknowledged the problem and have a fix but at a high cost. Some people are not able to repair vehicles at that moment could be putting themselves and other at risk of death or injury.

My truck started shifting gears hard while driving and wouldn’t go into reverse when parking. Performance transmission shop is telling me I need a new transmission. Getting multiple error codes.

Vehicle: 2021 Ford F-150 XLT Issue: Transmission Malfunction and Safety Concern I am submitting a formal complaint regarding a serious and ongoing transmission issue with my 2021 Ford F-150 XLT. The vehicle has exhibited multiple dangerous and unpredictable transmission behaviors that raise significant safety concerns. First, the truck experiences a pronounced 3–4 shift flare. During this shift, the engine RPM rises abnormally high before the transmission engages the next gear. This creates a noticeable delay in acceleration and reduces driver control, particularly when merging into traffic or accelerating from lower speeds. Second, there is a severe hard engagement when shifting from Park into Drive or Reverse. The vehicle produces a loud and forceful clunk, accompanied by a jarring motion. This issue occurs consistently and gives the impression of excessive internal wear or mechanical failure within the transmission system. Third, the transmission intermittently becomes stuck in gear or behaves erratically. This includes sudden, harsh downshifts without driver input, bringing the vehicle to a stop, and occasions where the vehicle resists changing gears altogether. These events are abrupt and can be dangerous, especially at highway speeds or in heavy traffic conditions. Additionally, there have been instances of delayed engagement and hesitation when selecting Drive or Reverse, further compounding concerns about reliability and safety. These transmission problems are not only disruptive but also pose a real risk of accident or injury due to loss of predictable vehicle operation. I am requesting that this issue be formally investigated, as it may indicate a broader defect affecting similar vehicles. Thank you for your immediate attention to this matter.

Two of my catalytic converters have failed twice. The first time was at the end of January 2024, the second time was at the end of March 2026. All regular maintenance on the vehicle has been completed at a Ford dealership. The only explanation I have received for the failure of the catalytic converters was "the parts were defective." I have owned five Ford trucks in my lifetime and this is the first time the catalytic converters have failed, and they have failed twice on a five year old truck. This is, however, the first hybrid truck I have ever owned. Perhaps there is a defect in the design of the motor that the general public may not be aware of? Hopefully you can look into this situation to prevent someone else from going through the drama that I'm having to deal with. Lightening has already struck twice and I'm just praying that it will strike the third time for me before the two year warranty runs out on these catalytic converters that were just installed in my truck.

I’ve had the transmission replaced along with the torque converter when both failed less than a year ago. The transmission AND the torque converter are now doing the same thing it was doing prior to the replacement. The transmission slips in 4th, 7th and 8th gears. The torque converter whines loudly. Ford will not fix the issues with these transmissions without a hefty out of pocket fee. It’s become very well known that all of these 10R80 engines/transmissions are a major problem that ford is not remedying. If this transmission gives out when I’m on the interstate it’s going to cause a major wreck. I live in the mountains, so a bad transmission can quickly turn into a deadly accident. These transmissions need a permanent fix, not for us owners to continue paying thousands of dollars for replacements or rebuilds. This is fords problem.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle stalled while turning on the Interstate, with the check engine warning light illuminated. The vehicle was restarted. The failure mileage was 31,279.

The contact owns a 2021 Ford F-150. The contact stated that while driving approximately 40 MPH, the vehicle stalled and failed to restart. The vehicle was towed back to the residence. Upon inspection, the contact discovered a fuel system failure. The exact cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed under recall. The failure mileage was 35,000.

THERE IS A WARNING ON MY DASH WHEN THE VEHICLE IS PLACED IN REVERSE: REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL. THIS CONCERN HAS A TSB ATTACHED TO IT. MY CONCERN IS THAT GIVEN THE SAFETY NATURE OF THIS CONCERN AFFECTING F150S AND FORD MUSTANGS; THIS SHOULD BE COVERED BY THE MANUFACTURER AND NOT THE CONSUMER. FORD WILL REPAIR, HOWEVER, INVOICE THE CUSTOMER FOR THE COST WHICH I DO NOT AGREE WITH. I AM NOT CERTAIN HOW MANY VEHICLES ARE AFFECTED OR IF IT RISES TO THE OCCASION OF A SAFETY RECALL; BUT SHOULD BE INVESTIGATED FURTHER. THANK YOU!

While driving my 2021 Ford F-150, the vehicle suddenly began shaking, lost power, and shut off completely while in motion. This created a dangerous situation as I was left without acceleration while driving. Prior to the failure, there were no major issues with the vehicle. After the engine shut off, a battery warning appeared, but the battery had been in good condition and less than a year old. The vehicle would not restart and had to be towed to a Ford dealership, where it has remained for over two weeks. Independent mechanics and the dealership have both indicated the issue is related to the fuel system. I later discovered this matches an active recall for the low-pressure fuel pump. Despite this, I was informed there is currently no remedy available for the recall. The vehicle is still at the dealership and has not been repaired. I have not been provided with a loaner or rental vehicle and have been left without transportation for work or to care for my children. I have also been asked to pay out of pocket for towing and battery replacement, even though the failure appears to be related to a known recall issue.

Vehicle Information 2021 Ford F-150 PowerBoost VIN: [XXX] Complaint Description While driving approximately 70 mph on a highway, my 2021 Ford F-150 PowerBoost suddenly displayed a “Stop Safely Now” message and immediately lost propulsion. The engine shut down without warning while I was in active traffic. After the shutdown, the vehicle automatically shifted into park and would not allow me to shift into neutral. This left me unable to move the vehicle out of a live traffic lane. I was forced to shut the vehicle off while still in a dangerous roadway position. This incident created a serious safety hazard, as I was traveling at highway speed and could have been rear-ended due to the sudden loss of power and inability to move the vehicle. This issue appears to match Ford Technical Service Bulletin (TSB) 23-2317, which describes “Stop Safely Now” warnings, no-start conditions, and gateway module (GWM) software faults. This indicates a known defect that can cause sudden loss of propulsion. A claim has already been opened with Ford Motor Company under case number [XXX], and the vehicle is currently at a Ford dealership for diagnosis. At this time, the issue has not been resolved. This failure occurred without warning and presents a significant risk to driver safety and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

rear glass window completely shattered for no apparent reason while sitting in parking lot parking car. recent snow and outdoor temps about 26 degrees. had driven the car a quarter mile with rear defroster on.

Daytime running light just went out one side.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer and the manufacturer were contacted, and confirmed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

We have already filed a report regarding multiple unresolved warranty defects that Ford Motor Company has refused to address for over a year. Among these is a recurring fuel pump failure—an issue that has now occurred multiple times. The most recent incident happened just a couple of weeks ago in the Twin Cities after being told by our dealer that there was not an issue or fix for the fuel pump issue, where the truck stalled in active traffic, creating a situation that could have resulted in serious injury or worse, death! Despite repeated attempts to resolve this matter, Ford’s latest response is unacceptable and has directly led to this additional complaint. We have been told that no action will be taken unless we personally drive this unsafe vehicle to a dealership for inspection. When we made it clear that doing so would put us at risk, we were dismissively told to have it towed if we were unwilling to drive it. Let us be absolutely clear: we will not endanger our lives to accommodate Ford’s refusal to honor its warranty obligations. We are being asked to operate a vehicle with known, unresolved defects that have already proven dangerous. This is not only irresponsible—it is indefensible. If this matter is not addressed immediately and appropriately, we will have no choice but to escalate further.

There is no fix or remedy available for this recalled fuel problem. The recall and fuel pump replacement isn't available and is taking too long. There is hesitation due to this issue.

Several times, the vehicle has failed to accelerate or respond to accellerator pedal input for several seconds. It seems to happen when switching from electric to hybrid modes, and when shifting between lower gears simultaneously. Once the switch to hybrid occurs the engine will rev high with some acceleration even if the accelerator pedal is no longer being pressed. This acceleration has happened when I had my foot over the brake pedal in anticipation of pulling over to stop since the truck would not accelerate. There are no warning lights or messages that appear on the vehicle. It is dangerous because it seems to happen when trying to accelerate from a lower speed. If it happens when trying to change lanes in stop and go traffic or while pulling into traffic other cars would have to brake hard to avoid hitting our vehicle that has experienced stalled acceleration. It is also dangerous because once the transition happens there is brief uncommanded acceleration.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). Upon starting the vehicle, it started and stopped. After waiting for approximately 20 minutes, the vehicle worked as designed. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The battery was replaced, but the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed with a faulty fuel pump control module, fuel pump assembly, and Auto START/STOP eliminator module that needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted; however, no assistance was provided. The failure mileage was approximately 25,000.

I am reporting a serious safety issue with my 2021 Ford F-150. This truck has already been subject to multiple recalls, yet the problems have continued. On several occasions while driving, the truck has suddenly shut off without warning, causing a complete loss of power while the vehicle is in motion. This has happened while my family and I were in the vehicle and has nearly resulted in a serious crash. Losing power in traffic without warning creates an extremely dangerous situation and has put my family’s lives at risk. A vehicle shutting off while being driven is a major safety hazard. Despite multiple visits for service and ongoing recall issues, the problem has not been resolved, and the truck continues to fail in a way that could easily lead to a catastrophic accident.

Was driving and all the sudden the steering went out. Was really hard to steer and almost crashed. Very dangerous. Came up "Steering Assist Fault"

We left home and only made it about 100 yards. There was not a trailer attached. We had already stopped at a stop sign, then took off again. As we were going up a slight hill giving it a little gas, there was a loud thud and a sudden jolt, and the truck rapidly slowed down. I tried to give it gas to continued and the engine reved up, but our movement stopped. I realized that the emergency brake had engaged for some reason, so I pressed the button to turn it off, then we were able to continue. We haven't had anyone to look at it yet, and we haven't seen a recall yet

Giving an error of reverse assist and not available when starting truck and when placing truck in reverse. Have look up to seen if included in the recall that was issued 6 days ago. Have called dealership to confirm that not part of recall. The message just showed up last night. This truck should be included in the recall

Daytime running lights are failing.

Astro white exterior paint is chipping on the roof of the vehicle in multiple locations. See pictures attached of sever chipping above windshield and wear the roof meets. Also chipping occurring above both rear doors on roof. This was not due to an accident or normal wear and tear.

Excessive oil consumption. Consumes more than 1 quart of oil every 5k miles

My truck has harsh shifting when I accelerate and when I slow down. It skips out of gear into neutral and then goes back into gear. I believe the problem is that my system isn’t communicating with the transmission correctly.There weren’t any warning messages before or after this problem started. I did some research, and my model and year of my truck do have a problem like this no dealership or service center has not inspected this problem

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Two things, the dash stopped displaying speed. As I was driving the dash glitched out and the digital speed would not display. It started only showing the top half of how fast I was going. Then it completely went out. Second, the radio also glitches. Won't let me change station or sources. I usually have to turn the truck off for 10 to 15 minutes, then it starts fixing the issues. This has been an ongoing problem. And no recalls for this issue have been placed

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V104000 (Electrical System, Exterior Lighting); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Here is what happened on Feb 21st 2026 at about 8:00 AM MST. We were driving east in the mountains on I-70 in Colorado approaching the Eisenhower tunnel. The truck had been parked in a heated garage overnight. There had been some snow the night before which had been melted by sand and salt, so the road was wet and messy. The vehicles ahead and around my truck were kicking up a mist of water and sand and dirt. My windshield quickly became covered and obstructed. I attempted to apply some windshield washer fluid, but nothing came out. To make matters worse, the wipers automatically turned on turning the speckled dirt and sand to be smeared across the windshield making it almost impossible to see. The smear was too dry that any further wiper action did nothing to clear the windshield. This happened while entering the tunnel. In the dark or the tunnel I could barely see the road – only by ducking way low and peeking through a small portion of the windshield below the wiper smear. There is no place to pull over inside the tunnel. As we exited the tunnel, we were facing the east sun which lit up the smear and made the windshield completely obscured - even my last tiny piece. We were still at 50 MPH with surrounding traffic. My only option was to ease right and hope the emergency lane was clear. I had to hang my head out the side window to determine how far to ease right. It was a miracle we were able to pull off and not hit any other vehicles and come to a stop (I was completely blind). I tried the washer fluid many more times but nothing. I opened the hood and verified I had plenty of fluid and that it was liquid and not frozen. I checked the spray outlets and made sure they were not blocked in any way. Nothing. The washer spray would not work. After turning the truck off and back on - the washer/wipers worked fine. I believe this is a software issue. My family and I were quite shaken up.

-The hub bolt in the rear axle broke. Truck had to be towed to dealership. Problem was confirmed by dealership. There was no warning lamp and only found out due to flat tire. -In 12/2022, power train failure left vehicle "dead" in the middle of the highway with family of four stranded 400 miles away from home.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. There were no warning lights illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired due to parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train). The vehicle was taken to the dealer, where it was diagnosed and determined that the passenger’s side rear axle shaft assembly had failed and needed to be replaced. The vehicle was not repaired. The dealer informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was unavailable.

The vehicle is experiencing a chronic, documented loss of engine coolant with no external leaks identified, accompanied by a persistent odor of burning coolant. Despite nine months of notification and two separate Ford authorized dealerships attempting repairs, the defect remains unresolved. To date, dealerships have performed only 'surface-level' pressure and dye tests. They have refused to perform thorough diagnostics despite the clear evidence of consumption. This creates a severe safety hazard: coolant loss on this engine platform is a known precursor to sudden engine stall and potential engine fire. By failing to identify the internal leak path, Ford is requiring me to operate a vehicle with an unpredictable mechanical deficit. The absence of a Warning Lamp (CEL) does not mitigate the risk; it confirms a mechanical failure that the current onboard diagnostics are failing to capture before a catastrophic event occurs.

I've been having issues with the vehicle having a lag when accelerating. Upon leaving Arizona and traveling to Oklahoma I proceeded to pass a vehicle and upon accelerating there was a delay causing a near collision 3 different times. I've contacted the dealership and Ford Corporation and they just keep pushing the issue off. 7 months and still no remedy for the fuel pump issue that they have a recall for. Their solution is for me to pay for parts and labor to have a new fuel pump installed which will not fix the problem because it will be the same style of pump that the recall is on and they want me to pay for it.

The contact owns a 2021 Ford F-150. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated with an abnormal rattling sound coming from the engine compartment. The Ford App indicated a timing failure. The vehicle was not diagnosed or repaired. The contact believed that the failure was associated with an undisclosed recall. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

Led Daytime running lights burnout. No repair by ford without replacing whole housing. No covered under warranty.

The contact owns a 2021 Ford F-150. The contact stated that while stopped, the vehicle hesitated and shuddered while depressing the accelerator pedal. There was no warning light illuminated. The vehicle stopped in the middle of the road and failed to move even while in neutral(N). Due to the failure, the vehicle was towed to the dealer, where it was diagnosed with a defective fuel pump. The contact was informed that the VIN was included in NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The contact was provided with an estimate for the repair, which the contact approved. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

The vehicle reported a charging system failure alert and came to a jerking stop. The battery was completely drained and the alternator had failed at 71,000 miles. The vehicle stopped in the drive lane on a heavily trafficked road. The emergency release lever was found and pulled to allow the truck to pull over.

I'm reporting that my driving/fog lights aren't working and haven't for some time. My truck only has 58,000 miles on it and is only 5 years old, I have been guided to report this issue to the NHTSA. I drive allot in the early morning and am NOT getting the lighting I should, it's agravating that you pay so much for a vehicle and the lights don't work properly. I have read 100's of post/emails and vlogs, there are thousands and thousands of these trucks with that same issue, what can I do to repair or replace these lights? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I put the truck into reverse and tried to back out of my driveway. The truck didn't move for several seconds, then started to move. I brakes, shifted into drive and the truck continued to move backwards. I applied the brakes and the transmission seemed to spin before it moved forward. I drove down the street to the corner. I applied the brakes and the was a shudder and bang as the transmission downshifted from 4th to 3rd. This occurs intermittently over the last 3 months. When I searched online, I learned that these symptoms are consistent with those described in Ford TSB 23-2350. I had an independent mechanic confirm the problem and he noted the fluid was dark. Whrn I spoke to the dealership, they tried to explain the issue was due to the transmission being cold. I'm the original owner of the truck.

10 speed transmission is not working 1 still gear hyper extends dont wanna shift 2 gear bangs 3 rundown rough then sometimes dowshifts back to 2 nd gear the transmission dosent wanna get hot to normal level

Windhshield wipers suddenly stopped working.

The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The passenger side day time running light is dimmed drastically and almost not visible anymore on the upright section. After doing research , this seems to be a very common issue and not a cheap repair. Some states day time running lights are mandatory to work to pass inspection. Ford has not acknowledged this issue and/or making profit from changing out the whole headlight assembly to fix. It seems like it is a bad design or low quality product for a supposed safety issue.

The transmission shifts hard when downshifting from 10th gear on the highway. There is a loud audible clunk that you can also physically feel. Also when shifting around 3rd gear during city driving there is the same problem. Both of these could lead to loss of traction/vehicle control.