2021 Ford F-150 Suspension Problems

My Ford F-150 is subject to Manufacturer Recall Number23S65/NHTSA Recall Number23V896. I asked for the repair multiple times, but the dealership repeatedly told me that the parts were on backorder. The hub bolt on my right rear tire cracked and the truck was making a high pitched sound. I took it to the dealer and they said the bolt was cracked and driving it in that condition is dangerous. The truck is not safe to drive, but the parts remain on backorder indefinitely.

The contact owns a 2021 Ford F-150. The contact stated that while driving 45-50 MPH on the freeway, the navigation screen turned blank, and the speedometer decreased to zero. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rear end of the vehicle was detaching. The dealer determined that the vehicle was unsafe to drive. The vehicle was then taken to unknown local dealer, where it was determined that the rear axle was in good condition. The vehicle was not repaired. The manufacturer was notified of the failure and denied the contact's buyback request. The failure mileage was approximately 32,000.

Recall 23S65 has been active since January of 2024. Ford has failed to provide the necessary parts to repair my F150. Through my communications to Ford, they have been made aware of the fact that multiple mechanics have indicated that my truck is in need of immediate repair. Ford’s failure to provide the necessary relief to a recall from January of 2024 renders my $45,000 ($72,000 new) truck basically useless to me. It is not safe to drive any distance, nor should it be towing a camper. Ford personnel are not returning my calls to discuss options to provide relief. We have been patient but now believe Ford is negligent in handling this recall and are unwilling or unable to provide necessary equipment and relief. To note, this complaint is directed at Ford Motor Company. Service Representative [XXX] at Griffin Ford has been attentive and as helpful as he can be during this process. However, he is also at the mercy of Ford to provide remedy to this situation. Please see the PDF attachment for detailed information regarding this complaint. Please contact me if you have further questions. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The leaf spring on the rear driver side is not lined up and off centered. Other trucks of this model year have also been reported on numerous forums.

The contact owns a 2021 Ford F-150. The contact stated while the vehicle was at the dealer for tire rotation services, the dealer informed his wife that the rear passenger's side axle bolt was fractured and was stuck inside the hub of the wheel. The dealer determined that the rear passenger's side axle needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

The contact owns a 2021 Ford F-150. The contact stated while having the tires rotated, the mechanic became aware that the rear passenger’s side axle assembly needed to be replaced. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer and the contact was informed that the rear passenger’s side axle bolt had sheared off and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 40,000. The VIN was not available.

The bolt that holds the rear axle in place sheared off. This seams to be a common issue on the Max Tow equipped trucks, but Ford hasn't done a recall or even placed a TSB. On top of that my truck is out of service for a back ordered part to fix a safety issue.

The bolt the holds the rear axle/hub on the 9.75 HD rear-end sheared off. This is an ongoing issue with their rear-end.

Vehicle was purchased new 06/08/2021. Since that time it has been back to the dealer 4 times with 3 being for repairs to the problem. There is a crunching / clanging sound every time a turn is made on an incline or decline. The vehicle has been inspected and gone over with body bolts loosened and re-tightened to factory specs to no solution. It was taken back again and now the dealer thinks it is something with the springs. The truck has been with the dealer a total or 27 days as of this date. ( 08-21-2021 ) and repair attempted 3 times. The dealer is not sure if springs are the problem, just chasing possibilities down. I have a loaner which myself and my wife heard the same noise starting. We feel unsafe with this vehicle and Ford seems to be passing the buck although the dealer rep believes it is time for a buy back.