2014 Ford Fiesta Complaint Log

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING 50 MPH, THE VEHICLE JERKED AND THE GEARS SHIFTED AUTOMATICALLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

WE PURCHASED THE CAR LIGHTLY USED AND ARE THE SECOND OWNER. WE BOUGHT IT WITH ABOUT 7,500 MILES ON THE ODO. WHEN ACCELERATING FROM A STOP, THE TRANSMISSION SHUTTERS AND VIBRATES, SOMETIMES VIOLENTLY CAUSING A PAUSE IN THE ACCELERATION WHICH HAS SOMETIMES BEEN PROBLEMATIC IN TOUGH TRAFFIC SITUATIONS. IF STOPPED ON A HILL AND TRYING TO ACCELERATE, THE CAR STRUGGLES BETWEEN 1ST AND 2ND GEAR AND TO ACCELERATE. WE VIEW THIS AS A MAJOR SAFETY CONCERN. UPON TAKING IT TO THE DEALERSHIP THREE TIMES, THEY COMMON ANSWER IS THAT "IT ACTS THAT WAY BECAUSE IT HAS A TRANSMISSION THAT IS A MANUAL TRANSMISSION LINKED WITH AN AUTOMATIC" AND NO ATTEMPT IS EVER MADE TO FIX THE PROBLEM. ONLY ONE TIME, THEY DID A COMPUTER UPDATE, BUT THE PROBLEM STILL EXISTED, AND SO WE TOOK IT BACK AND RECEIVED THE ANSWER GIVEN ABOVE. THE TRANSMISSION DOES NOT FUNCTION SAFELY OR APPROPRIATELY, AND SHOULD BE RECALLED. IT HAS CAUSED US A LOT OF STRESS WHEN GETTING ON HIGHWAYS OR MAJOR ROADWAYS BECAUSE OF THE ACCELERATION (OR LACK OF) ISSUE. PLUS WHEN THE CAR JOLTS, SHAKES, AND VIBRATES VIOLENTLY, YOU FEEL LIKE THE WHOLE CAR IS GOING TO BREAK APART.

None of the recalls were ever done to my vehicle. Mailing problems didn’t receive notification in mail. Door handle fell off and window handles coming off. Tag light glitching and in car press light doing the same. Crack plastic parts of car cracked years ago. Strange engine leak. Door panels coming off and panel around gear broke a year after I got the car. I sent complaint two years ago. I have not heard from anyone.

THIS VEHICLE HAS A TRANSMISSION THAT CAUSES BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, ROUGH SHIFTS, SHUDDERING, DELAYED ACCELERATION, RED-LINING PRIOR TO SHIFTING, AND FEELING LIKE IT IS RETURNING TO NEUTRAL DURING STOP. THIS ISSUE HAS BEEN TURNED OVER TO THE DEALER SERVICE CENTER AND FORD MOTOR SERVICE. BOTH CLAIM THERE IS A CLUTCH ISSE THAT IS NOT A LIFE SAFETY ISSUE AND WILL NOT DAMAGE THE VEHICLE LONG TERM. BOTH CLAIM THE PARTS ARE ON BACK ORDER AND SHOULD BE INSTALLED IN 3-8 MONTHS.

TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE.

VIOLENT LEFT SIDE COLLISION (T BONE TYPE) BY HIGH POWERED 400 HP 1995 CHEVROLET COMARO GOING THROUGH A STOP SIGN, ACCELERATING ACROSS FOUR LANES, THEN LEAVING THE SCENE OF THE ACCIDENT. I WAS NOT INJURED. THE CAR WAS SIGNIFICANTLY DAMAGED. THE CAR WAS PUSHED PERPENDICULAR AND PARTLY ROTATED. THERE WERE TWO EYE WITNESSES. AFTER A MOMENT OF RECOVERY I GAVE CHASE AND CAUGHT THE DRIVER IN A DRIVEWAY SEVERAL BLOCKS DOWN WISCONSIN AVE IN TAMPA FLORIDA. CALLED POLICE AND MY INSURANCE COMPANY USAA. I WAS THE ONLY OCCUPANT. AIR BAGS DID NOT DEPLOY. I REPORTED THIS TO FORD AND REGIONAL SERVICE MANAGER SEEMED TO TAKE GREAT INTEREST INITIALLY AND SAID SHE WOULD HAVE AIR BAGS THOROUGHLY EVALUATED AFTER COLLISION REPAIR. AFTER REPAIR, A MONTH LATER, I CALLED HER AND SHE DELAYED RESPONDING FOR THREE WEEKS, FINALLY RESPONDING AFTER MANY CALLS TO FORD CUSTOMER SERVICE CENTER. SHE SAID AIR BAGS WERE CHECKED BY GREENWAY FORD WHERE I HAD COLLISION REPAIRED. THIS WAS NOT TRUE AND A LIE. SERVICE WAS NOT AWARE OF POSSIBLE NON DEPLOYMENT OF SIDE AIRBAGS WHEN FRONT PASSENGER SEAT WAS UNOCCUPIED. SERVICE CHECKED ALIGNMENT ONLY. FURTHER PRESSING FORD TO FOLLOW THROUGH WITH THEIR INITIAL DIRECTIONS TO HAVE AIR BAGS EVALUATED HAS RESULTED IN FORD REFUSING TO EVALUATE SIDE AIR BAG FUNCTION RELATIVE TO NOT DEPLOYING AS A RESULT OF THIS VIOLENT SIDE COLLISION. I AM REPORTING THIS TO YOU BECAUSE I HAVE DOUBT WHETHER THE SIDE AIR BAGS IN MY FORD FIESTA 2014 AND A SECOND FORD FIESTA 2014, ([XXX]), I PURCHASED AFTER THE ACCIDENT, MAY NOT HAVE FUNCTIONAL SIDE AIR BAG DEPLOYMENT WITH THE RIGHT FRONT SEAT UNOCCUPIED, A POTENTIAL SAFETY RISK FOR OCCUPANTS OF THE REAR SEAT. IF I CAN HELP WITH ANY ADDITIONAL INFORMATION REGARDING MY ACCIDENT PLEASE DO NOT HESITATE TO CONTACT ME AT [XXX] OR [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2014 FORD FIESTA AUTO WITH 4982 HAS DEVELOPED A SERIOUS JUDDERING AND LOSS OF POWER WHEN MOVING AWAY FROM STAND STILL OR ACCELERATING AT LOW SPEED. THIS HAS CAUSED PROBLEMS ENTERING MAJOR ROADS AND ON TESTING THE PROBLEM I HAD TO MOVE OVER QUICKLY TO A SIDE TURN TO PREVENT AN 18 WHEELER RUNNING IN THE BACK OF THE FIESTA. MOVING OFF FORWARD IS VERY JERKY AND REVERSING HAS THE SAME PROBLEM. THIS SERIOUSLY AFFECTS THE ABILITY TO DRIVE THIS VEHICLE SAFELY AND IN LESS EXPERIENCED HANDS WILL LEAD TO SERIOUS ACCIDENTS. I HAVE MANY YEARS EXPERIENCE IN MOTOR SPORT, ROAD TESTING VEHICLES AND HAVE PASSED THE INSTITUTE OF ADVANCED MOTORISTS IN THE UK, ONE OF THE MOST DIFFICULT DRIVING TESTS IN THE WORLD TODAY. THE FORD FIESTA IN QUESTION IS USED ON THE ROADS OF FLORIDA USA IN MY OPINION THERE SHOULD BE A MAJOR RECALL BEFORE THERE IS A FATALITY. *TR

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING 15 MPH, THE VEHICLE JERKED AND HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,405.

SINCE I PURCHASED THE VEHICLE IN SEPTEMBER 2013 I HAVE BEEN HAVING ISSUES WITH THE VEHICLE ACCELERATING, STALLING, AND JERKING FORWARD. ON THURSDAY, JANUARY 15, 2015 AT 8:00 PM I WAS DRIVING AND THE ENGINE LIGHT RANDOMLY TURNS ON AND THE VEHICLE CLICKS ON AND OFF, THE VEHICLE STALLS AND I ALMOST HIT THE CAR IN FRONT OF ME. THERE HAVE BEEN SEVERAL INSTANCES WHERE I ALMOST GOT INTO CAR ACCIDENTS BECAUSE OF THE TRANSMISSION ON THIS VEHICLE. CURRENTLY GOING BACK AND FORTH WITH THE DEALER EVERY TIME WHO STATES A CERTAIN AMOUNT OF VARIATION SUCH AS SHUDDERING AND JERKING IS NORMAL WITH THESE TRANSMISSIONS HOWEVER THIS CAR IS NOT SAFE. I CAN ONLY HOPE THAT ENOUGH PEOPLE WILL COMPLAIN WHERE SOMETHING WILL BE DONE SOON TO GET THESE CARS INTO OPERABLE DRIVING CONDITIONS. *TR

WHEN THE CAR IS STOPPED IN TRAFFIC AND I PUSH THE PEDAL TO ACCELERATE AND THERE IS A DELAYED REACTION. WHEN THE CAR FINALLY DOES ACCELERATE, IT DOES IT IN A "HOPPING" MOTION. WHEN THE CAR GETS UP TO 20MPH, IT STARTS SHAKING AND DOESN'T STOP UNTIL I ACCELERATE EVEN FURTHER. SOMETIMES THE CAR HAS ACCELERATION PROBLEMS AT HIGHER SPEEDS, BUT MOST FREQUENTLY HAS ACCELERATION PROBLEMS AT LOWER SPEEDS. IT FEELS LIKE THE TRANSMISSION IS SLIPPING AND SOMETIMES THE CAR IS JERKY WHILE DRIVING. *TR

SNOW IS ENTERING THROUGH THE COWL TOP ARE AND MELTING, THE WATER ENTERS THE BLOWER MOTOR AND THEN FREEZES THE BLOWER MOTOR. THIS MAKES IT SO MY CAR HAS NO HEAT OR FUNCTIONAL DEFROSTER. WHEN I BROUGHT THE CAR BACK TO THE DEALERSHIP I PURCHASED IT FROM THEY STATED IT WAS A "DESIGN FLAW" AND "COMMON PROBLEM." THE SUGGESTION THEY GAVE ME WAS TO KEEP SNOW AND ICE AWAY FROM THE COWL TOP WHICH IS UNREALISTIC FOR WHERE I LIVE. I HAVE DRIVEN TO AND FROM WORK THREE TIMES THIS WINTER WITHOUT HEAT IN MY CAR, AND SINCE THERE IS NO DEFROSTER MY WINDOWS ALSO HAVE TO BE CRACKED OPEN TO MAKE SURE THAT WINDOWS DO NOT FOG. *TR

TRANSMISSION IS JERKY, HESITANT, DANGEROUSLY NOT RESPONDING IN TRAFFIC WHEN NEED TO ACCELERATE EXTISTS. INTO FORD SEVERAL TIMES FOR REPAIRS BUT SEEMS TO GET WORSE INSTEAD OF BETTER. TO THE POINT WHERE WE ARE AFRAID TO DRIVE IT.

EXCESSIVE SHUDDERING, JERKING AND RATTLING NOISES AT ACCELERATION

THE HINGE ON BACK DRIVER SIDE CRACKED FIRST ,,,GOT FIXED ,,NOW BACK PASSENGER SIDE CRACKED AND THEY WONT FIX .. WARRANTY EXPIRED. ALSO MY FRONT PASSENGER DOOR DON'T LATCH CLOSED MUST TIE SHUT.

BOUGHT CAR ON JUNE 1 2014. TRANSMISSION SHUTTERS (SLIPS) FROM 1ST TO 3RD GEAR. TRY TO ACCELERATE AND IT SHUTTERS (SLIPS) FROM GEAR TO GEAR. COULD BE A SAFETY ISSUE AS GOING INTO TRAFFIC OR A LIGHT IT HESITATES WHICH COULD LEAD TO AN ACCIDENT. AFTER READING ARTICLES ON THIS ISSUE WITH THE TRANSMISSION (FIESTA'S & FOCUS'S) THIS SHOULD BE LOOKED INTO AS A SAFETY ISSUE BY THE NHTSA. FORD SEEMS TO NOT KNOW HOW TO FIX CORRECTLY. ADJUST COMPUTER, PUT NEW CLUTCH PADS ON, ETC. SEEMS NO CLEAR FIX TO PROBLEM. I FEEL THIS SHOULD BE CONSIDERED FOR A RECALL. *TR

MY VEHICLE HAS BEEN SHUDDERING FOR YEARS AND UNTIL EVEN THE LAST DAY THEY EXPLAINED THAT IT WAS NORMAL FOR THAT TYPE OF VEHICLE TO REACT WITH THE SHUDDERINGS BEFORE TAKING OFF. THE CHECK ENGINE LITE KEEPS COMING ON AND AFTER DRIVING FOR ABOUT A MINUTE CAR DOES NOT REVERSE AT ALL UNTIL CARS SHUT OFF. CAR RIGHT NOW IS NOT BEING DRIVEN BECAUSE ITS BEEN A SAFETY HAZARD FOR SOME TIME NOW. THIS IS MY ONLY WAY OF TRANSPORTATION. I NOW HAVE BEEN RENTING CARS WHILE I STILL PAY OFF THIS CAR TILL THIS DAY. THE FORD DEALERSHIP HAS BEEN LYING TO ME. I HOOKED UP THE COMPUTER AND GOT A LOW CLUTCH DUAL CONTROL SYSTEM ERROR. I GOT THE PART CHANGED OUT AND CAR CONTINUES TO HAVE CHECK ENGINE LITE. I USE THIS VEHICLE TO PICK UP MY DAUGHTER EVERY MONTH. FOR YEARS DRIVING THIS VEHICLE NEVER REALIZED HOW FORD HAS PUT ME AND MY DAUGHTER IN DANGER BY HAVING THESE FAULTY VEHICLES WITH MESSED UP TRANSMISSION THAT DIDN'T BELONG IN THESE TYPES OF VEHICLE. I TOOK THE VEHICLE TO GET FIXED ONCE AND THEY TOLD ME IT WAS A RECALL AND WOULDN'T HAPPEN AGAIN AFTER THE FIX AND IT CONTINUED AFTER SOME TIME TO GO BACK TO ITS USUAL SHAKE BEFORE TAKE OFF. LIKE I SAID THE LAST TIME I WENT FOR OIL CHANGE AND FULL INSPECTION OF VEHICLE AT SCARSDALE FORD DEALERSHIP THE MECHANIC SAID HE TOOK IT OUT FOR A DRIVE AND SAW NOTHING WRONG WITH MY CAR. AFTER I DROVE IT OUT THE DEALERSHIP CAR CONTINUED TO SHAKE AND KNEW THAT HE WAS LYING. THEY JUST DONT WANT TO FIX THE PROBLEM. PLEASE HELP I OWE OVER $4000 LEFT ON PAYMENTS AND THIS CAR ISNT WORTH NOT EVEN A PENNY FOR THE DANGER IT PUT ME THROUGH EVERYTIME I TOOK THE CAR OUT FOR A DRIVE. WHENEVER MY CAR CHECK ENGINE LITE CAME ON WAS WHEN I WAS ON LOCAL ROADS AND HIGHWAY. THE CAR AS OF NOW DOES NOT REVERSE BUT WHEN DRIVEN IT ALSO DOESNT CHANGE ITS GEARS PROPERLY IT SKIPS GEAR 2 SOMETIMES AND CAR SHAKES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

I PURCHASED A 2014 FORD FIESTA IN MAY 2014. IN DECEMBER 2014, THE VEHICLE BEGAN EXHIBITING SIGNIFICANT SHUDDERING AND WOULD SLIP OUT OF GEAR WHEN ACCELERATING FROM LOW SPEEDS AND FROM A COMPLETE STOP. WHEN I CONTACTED THE FORD DEALERSHIP FOR ASSISTANCE, THEY DID NOT SEEM CONCERNED AND OFFERED TO SCHEDULE AN APPOINTMENT FOR A MONTH LATER. I AM CURRENTLY WAITING FOR THAT APPOINTMENT. INTERNET RESEARCH HAS SHOWN THAT THIS IS APPARENTLY A COMMON PROBLEM WITH THIS VEHICLE, WHICH NEEDS TO BE ADDRESSED BY FORD ASAP. *TR

TRANSMISSION MODULE RECALL

I HAVE BEEN TAKING OFF AFTER STOPPING AND THE TRANSMISSION OR FUEL INJECTION MISSES CAUSING THE VEHICLE TO NOT ENGAGE THE DRIVE TRAIN JUST RIGHT. THE VEHICLE HESITATES, LURCHES, AND SHUTTERS. THE VIBRATION IS BAD AND I'M WORRIED IF I TAKE OFF FROM A STOP LIGHT OR SIGN, THE VEHICLE DOES NOT ENGAGE THE DRIVE TRAIN, I MIGHT BE HIT BY ANOTHER VEHICLE BECAUSE I CANNOT GET THE VEHICLE OUT OF THE PATH OF TRAFFIC DUE TO THE HESITATION. THIS IS A VERY SERIOUS SAFETY ISSUE AND SOMETHING MUST BE DONE TO CORRECT THE PROBLEM. *JS

SHUDDERING, JERKING, NOT ACCELERATING - WILL HAPPEN DURING TAKE OFF AND WHILE IN MOTION

TRANSMISSION SHUTTERS AND STALLS WHILE DRIVING

TRANSMISSION SHUDDERS GOING INTO GEARS. IT SHUDDERS GOING FROM 2ND TO 3RD AND THEN 3RD TO 4TH. WHEN IF FINALLY GOES INTO 4TH GEAR IT LURCHES. TRANSMISSION WILL ALSO SHUDDER WHILE CRUISING AT LOW SPEEDS OF 10 TO 15 MPH AND IF BRAKING THEN ACCELERATING SUDDENLY. WHEN I FINALLY TOOK IT INTO THE DEALERSHIP, IT WAS SLIPPING IN AND OUT OF GEAR. *TR

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE STOPPED AT A RED LIGHT, THERE WAS A SUDDEN INCREASE IN ENGINE RPMS WITHOUT WARNING. ALSO, THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY SHOOK WITHOUT WARNING WHILE ACCELERATING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

VEHICLE EXHIBITS A CONSTANT SHUTTERING/JARRING EFFECT FROM THE TRANSMISSION WHILE UNDER ACCELERATION AND DURING SHIFTS. VEHICLE TRANSMISSION ISSUE CAUSES INTERMITTENT ACCELERATION WHICH RESULTS COULD CAUSE AN ACCIDENT. VEHICLE HAS BEEN ENTERED FOR SERVICE ON 2 SEPARATE OCCASIONS FOR THIS ISSUE, AND HAS YET BE RESOLVED. *TR

The contact owns a 2014 Ford Fiesta. The contact stated that while driving at various speeds, there was an abnormal shuddering sound coming from the engine compartment. The vehicle was taken to the local dealer, where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 70,000.

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD JERK UNCONTROLLABLY. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,600.

I WAS DRIVING ON THE HIGHWAY IN THE EARLY EVENING, APPROX 55 DEGREES, FAIR WEATHER, A/C AND HEAT OFF, SMOOTH ROADWAY. SUDDENLY THE SUNROOF GLASS EXPLODED WITH A VERY LOUD GUNSHOT-LIKE NOISE. THERE WAS A LARGE HOLE IN THE SUNROOF WITH SOME GLASS CHUNKS IN THE INTERIOR. MOST OF THE GLASS APPEARED TO LEAVE THE VEHICLE AS IF IT EXPLODED OUTWARD. THE SUNROOF SHADE WAS OPEN AT THE TIME BUT THE SUNROOF ITSELF WAS CLOSED. I PULLED OVER AND LOOKED INSIDE THE CAR FOR ROCKS OR OTHER OBJECTS BUT FOUND NONE. I TOOK PHOTOS. *TR

WHOLE FRONT END OF VEHICLE SHAKING WHEN TRYING TO MOVE FORWARD. BAD TRANSMISSION FLUID BURNING SMELL. ONCE MOVING EVERY TIME IT SHIFTED BETWEEN GEARS IT WOULD SHAKE THE FRONT END OF CAR. AFTER THIS INCIDENT AND STARTING THE CAR THE NEXT DAY IT RAN FINE UNTIL IT WARMED UP. WHEN TRYING TO MAKE APPOINTMENT TO HAVE REPAIRED WAS TOLD IT CAN TAKE ANYWHERE FROM 1 - 6 MONTHS FOR THIS TO HAPPENING EVEN THOUGH I HAVE JUST HAVE THE CAR IN THE WEEK BEFORE TO SAME ISSUE JUST NOT A BAD. THEY DID TAKE IT IN AFTER MAKING MANY COMPLAINTS BUT I DON'T THINK I WILL SEE IT FOR AT LEAST A MONTH AND SUSPECT IT WILL HAVE A NEW TRANS IN IT WHEN I GET IT BACK. IT WILL FAIL AGAIN AND AGAIN. GUESS IT IS A GOOD THING I BOUGHT THE 100,000 MILE WARRANTY WHEN I BOUGHT THE CAR... *TR

10/25/14 PURCHASED FORD FIESTA, FROM FLETCHER JONES IMPORTS. ON 10/28/14 FIESTA WOULD NOT START AND WAS TOWED BACK TO FLETCHER JONES. ON 12/15/14 FIESTA WOULD NOT START AND WAS TOWED TO FRIENDLY FORD DEALER. ON FEBRUARY 2 FIESTA WOULD NOT START AND AGAIN TOWED TO FRIENDLY FORD DEALER; WHERE, AT THE WRITING OF THIS FIESTA COMPLIANT { 2/05/15} IS STILL AT FRIENDLY FORD DEALER. I AM A SENIOR AND I FEEL I WAS A PREY, I WAS NEVER INFORMED OF THE CAR MECHANICAL CONDITION. I WAS INTIMIDATE BY [XXX] , WHO TOLD ME, "YOU BOUGHT IT, YOU OWN IT, AND THAT NEVADA DOES NOT HAVE A LEMON LAW. I PAID CASH FOR THAT FORD FIESTA. CAN YOU HELP ME COME TO A FAIR AGREEMENT OR TO RETURN THE FIESTA BACK TO FLETCHER JONES IMPORTS, LAS VEGAS, NV 89117. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I BOUGHT A 2014 FORD FIESTA WITH AUTOMATIC/MANUAL TRANSMISSION IN MARCH. IT RAN AWESOME FOR 6 MONTHS, A REALLY FUN CAR. IT JUST RECENTLY STARTED SHIFTING ROUGH, JUMPING, LURCHING, SPUTTERING WHILE ACCELERATING FROM A DEAD STOP. ABOUT TO GO TO THE DEALER FOR THE FIRST TIME ABOUT THE ISSUE. NOT HAPPY. THE REASON WE BOUGHT A NEW CAR WAS TO HAVE SOMETHING ECONOMICAL AND RELIABLE. I HAVE READ MANY OTHER COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE. I WISH I WOULD HAVE READ THEM BEFORE WE BOUGHT THE CAR. THIS IS DANGEROUS IF ACCELERATION IS NEEDED TO AVOID A COLLISION AND THE CAR HAS NO POWER. *TR

THE VEHICLE SHAKES DURING SHIFTING. SOMETIMES THERE IS A LOSS OF POWER. OTHER TIMES THE CAR ACCELERATES MORE THAN EXPECTED. I HAVE TAKEN THE CAR TO THE DEALERSHIP AND THEY ARE NOT ABLE TO REPAIR THE VEHICLE. I FEEL THAT IF THE CAR DOES NOT RESPOND PREDICTABLY, THERE IS A RISK OF ACCIDENT. THE INTERNET DISCUSSION GROUPS ARE FULL OF THOUSANDS OF OTHER PEOPLE WITH THE SAME PROBLEM, SOME HAVE ALREADY BEEN INVOLVED IN ACCIDENTS. FORD HAS ACKNOWLEDGED THAT THE TRANSMISSION IS FAULTY BY EXTENDING THE WARRANTY. DESPITE FORDS EXTENDED WARRANTY, THE SAFETY ISSUE STILL EXISTS AND THEY WILL NOT REMEDY THE SITUATION UNLESS SOMEONE FORCES THEM. PLEASE HELP. *TR

ON OCTOBER 9TH 2014, MY NEW FORD FIESTA AT 7500 MILES BEGAN SHUTTERING VIOLENTLY AT LOW SPEEDS. IT JERKED THE CAR BACKWARD WHEN TRYING TO DRIVE IN REVERSE, AND IT JERKED THE VEHICLE FORWARD WHEN TAKING OFF AT A SAFE AND NORMAL ACCELERATION FROM A RED LIGHT. IT FELT LIKE THE TRANSMISSION WAS ABOUT TO FALL OUT FROM UNDERNEATH THE VEHICLE. MY MOTHER AND GIRLFRIEND WERE IN THE VEHICLE WHILE I WAS DRIVING AND THIS INCIDENT PRESENTED A GREAT SAFETY CONCERN. DUE TO BEING IN THE MILITARY, I HAD TO WAIT UNTIL THE FIRST WEEK OF DECEMBER 2014 TO TAKE MY CAR TO FORD. THEY TESTED THE VEHICLE AND SAID THAT THEY RECOGNIZED THE SHUDDER I COMPLAINED ABOUT AND THEY RESET THE COMPUTER IN THE VEHICLE. ON THE REPORT THEY SAID THE VEHICLE WAS IN FACTORY SPECS, SO AS A RESULT OF THAT REPORT, THEY DIDN'T ORDER NEW CLUTCHES AND SEALS WHICH WAS EXPLAINED TO ME THAT THOSE NEW PARTS WOULD FIX THE PROBLEM. INSTEAD THEY JUST DID A TEMPORARY FIX BY RESETTING THE COMPUTER IN ORDER TO GET ME OUT THE DOOR. I PICKED UP THE CAR DECEMBER 5TH 2014 AND 6 DAYS LATER THE SHUDDER RETURNED. NOW I HAVE ANOTHER APPOINTMENT TO BRING THE VEHICLE IN TO A FORD DEALERSHIP ON MONDAY MARCH 30TH 2015 AND THE AGENT THERE SAID THAT IF THE TEST COMES BACK THAT THE CAR IS IN FACTORY SPECS THEY WONT MAKE ANY REPAIRS ON THE VEHICLE AND CALL ME TO PICK UP MY BROKEN VEHICLE. THIS WILL RESULT IN ME DRIVING A SAFETY HAZARD VEHICLE THAT I STILL OWE $17,000 ON WITH NO REPAIRS BEING DONE TO FIX THE PROBLEM. I NEED HELP! PLEASE NHTSA LISTEN TO THE THOUSANDS OF COMPLAINTS AND SAFETY CONCERNS AND MAKE FORD HAVE A RECALL FOR THESE TRANSMISSIONS. MINE AND THOUSANDS OF OTHERS LIVES COULD DEPEND ON IT. THANK YOU FOR YOUR TIME. *TR

CAR JERKS AND SHUDDERS WHEN ACCELERATING, AND HAS BEEN THIS WAY SINCE SHORTLY AFTER PURCHASE. SOMETIMES WHEN PUSHING DOWN ON THE ACCELERATOR, THE CAR DOESN'T MOVE FORWARD FOR AS LONG AS 7 SECONDS, WHEN IT WILL FINALLY JERK FORWARD ABRUPTLY. THE CAR FREQUENTLY BUCKS FORWARD EVEN WHILE BRAKING OR COASTING. FORD HAS 'REPROGRAMMED' THE CAR MANY TIMES AND REPLACED THE CLUTCH AND ENTIRE TRANSMISSION AT LEAST ONCE OR TWICE. THIS ONLY FIXED THE ISSUE TEMPORARILY, BUT IT RETURNED IN A FEW WEEKS.

WHEN TAKING OFF FROM A STOP LIGHT/SIGN, VEHICLE SHUTTERS. I BELIEVE IT IS COMING FROM THE TRANSMISSION. I HAVE THE AUTOMATIC TRANSMISSION. AFTER REACHING APPROX. 10 MPH, IT SEEMS TO STOP. APPEARS TO BE GETTING WORSE. CALLED DEALERSHIP AND THEY ADVISE THEY HAVE HAD NUMEROUS COMPLAINTS. WILL NOT HONOR ANY WARRANTY SINCE CAR WAS SALVAGED EVEN THOUGH NO MECHANICAL DAMAGES OCCURRED. (WAS HIT ON PASSENGER DOORS) FROM WHAT I HAVE READ ONLINE, THIS IS AN ONGOING PROBLEM WITH THE FIESTA AND FOCUS BUT YET FORD WILL NOT DO A RE-CALL. SEEMS TO BE A DANGEROUS PROBLEM AND THEY ARE CHOOSING TO IGNORE. *TR

WHEN WE TAKE OFF FROM A STOP SIGN . THE CAR STUTTERS,LOSES POWER LIKE IT IS GOING TO STALL. HAS A ROLL BACK ISSUE FROM A STOP ON A HILL. MY BIGGEST PROBLEM IF I AM ENTERING AN INTERSECTION AND SOMEONE WERE TO RUN A STOP SIGN I HAVE NO ABILITY TO STEP ON THE GAS AND GET MY CAR OUT OF THE WAY. HAS THE STUTTER BETWEEN THE GEARS IN THE LOWER RANGE. I HAD IT INTO THE FORD DEALER AND HE SAID THEY GET 10 TO 15 COMPLAINTS A DAY ON THIS PROBLEM. AND THEY KNOW IT IS THERE BUT CAN NOT DO ANYTHING BECAUSE FORD IS TELLING THEM IT IS OK. I HAVE WROTE TO FORD VIE E MAIL AND THEY ARE NOT RESPONDING . I WOULD GIVE UP THE SO CALL EXTRA MILEAGE IT IS SUPPOSED TO CREATE FOR A SAFE VEHICLE TO DRIVE. *JS

WHILE DRIVING MY CLUTCH SLIPS GIVING A SHUTTER FEELING AND CAUSING MY CAR TO FEEL AS IF IT WILL STOP. IT ALSO, AT TIMES, MAKES A BANGING SOUND AND IT MOMENTARILY WILL STOP. FORD HAS BEEN TOLD OF THESE CONDITIONS BUT STILL HAS NOT FIXED THE CONDITIONS AFTER TAKING IT INTO THE SERVICE DEPARTMENT ON 3 DIFFERENT OCCASIONS. I AM AFRAID I WILL BE DRIVING DOWN THE ROAD AND IT WILL CAUSE ME TO WRECK.

CAR STUTTERS AND JERKS WHEN MOVING SLOW, OR COMING FROM S STOP. THE DUAL CLUTCHES HAVE BEEN REPLACED TWICE ALREADY.

ON SEPTEMBER 30, 2014 , DRIVING ON RESIDENTIAL ROAD AT 40 MPH , WITH NO PRIOR WARNING ALL VEHICLE CONSOLE LIGHTS LID UP AND DASH CONSOLE SHOWED AN ERROR "IMMOBILIZER FAILURE". STEERING AND BRAKES BEGAN TO WORSEN MAKING THE VEHICLE INOPERABLE.THIS WHILE CROSSING A BUSY INTERSECTION IN WHICH THANKFULLY THE LIGHT WAS TURNED IN MY FAVOR .THIS WAS VERY SCARY AND COULD HAVE LEAD TO A TRAGIC EVENT . FORTUNATELY I DID NOT PANIC AND WAS ABLE TO USE VEHICLE MOMENTUM TO DRIVE INTO A PLAZA DRIVEWAY . AT THIS MOMENT I FEEL THAT THIS VEHICLE IS DANGEROUS AND SHOULD NOT BE ON THE ROAD. I STRONGLY URGE THAT THERE BE AN INVESTIGATION OPENED IMMEDIATELY . YOUR ATTENTION TO THIS MATTER IS WITH GREAT URGENCY. REGARDS *TR

UPON LIGHT ACCELERATION VEHICLE SHUDDERS AS IF ENGINE DROPS A CYLINDER. FORMER MECHANIC FOR 40 YEARS. PROBLEM IS IN TRANSMISSION. POSITIVE IT IS CLUTCH SLIPPAGE. HAVE AN APPOINTMENT WITH FORD DEALER IN CHESHIRE CT. 10/8/2014. WAS TOLD A REPROGRAM WOULD BE FIRST TRY TO FIX. THEN A PARTS REPLACEMENT. WHICH I AM SURE THEY MEANT CLUTCHES. I HAVE VERY LITTLE CONFIDENCE THAT EITHER REPAIR WILL FIX. ALSO CONCERNED IT WILL PROBABLY BE EVEN WORSE IF THEY OPEN IT UP TO REPLACE PARTS. NO CONFIDENCE IN THE TECHNICIANS THESE DAYS. *TR

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING 45 MPH, THE GEAR SHIFT BEGAN TO SHIFT WITHOUT WARNING INTO VARIOUS GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. UPDATED 05/04/16*LJ *TR

WHILE AT A STOP LIGHT AND ATTEMPTING TO ACCELERATE THE CAR HESITATED AND DID A JUMPING LIKE SHUDDER/SHAKING. IT STOPPED AFTER THE CAR WAS JUST ABOVE THE 20 MPH MARK. SINCE IT DID NOT HAPPENED AGAIN FOR A FEW WEEKS DID NOT TAKE IT INTO CONSIDERATION, AND DID NOT ATTEMPT TO TAKE IT TO THE DEALER. MOST OF THE TIMES THEY TELL YOU THE HESITATION AND SHAKING NEED TO BE PRESENT WHEN THE INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF IT. I WAS RESEARCHING SOME TSB# AND FOUND OUT THIS SHAKING AND HESITATION WAS A MORE SERIOUS PROBLEM THAT WE (MY SPOUSE AND I) THOUGHT AND WANTED TO FILE A COMPLAINT ABOUT THIS. *TR

EVERY TIME I TRY TO GIVE MY CAR GAS, IT DOESN;'T MOVE RIGHT AWAY AND STARTS TO SPUTTER BEFORE IT WILL GO ANYWHERE. SAME GOES FOR SLOWING DOWN AND PRESSING THE GAS AGAIN. IVE GOTTEN THIS "FIXED" THREE TIMES AND IT IS NOT SAFE ESPEICALLY WITH A SEVEN MONTH RIDING ALONG WITH ME. IT HAPPENS ANYWHERE, PULLING OUT AFTER PARKING, AT A STOP LIGHT, AND A STOP SIGN, ANYWHERE. I'M NOT SURE WHAT STARTED IT, IT STARTED TO HAPPEN A FEW MONTHS AFTER PURCHASING IT BRAND NEW. ITS TECHNICALLY NOT RECALLED YET BUT THIS IS A PROBLEM IN MOST FIESTAS.

CAR SHUDDERS AND HESITATES ACCELERATION BETWEEN 10-15 MPH WHEN VEHICLE ACCELERATES FROM A STOP. THIS IS A RE-OCCURRING ISSUE AFTER THE TRANSMISSION CLUTCH AND SEAL HAS BEEN REPAIRED MULTIPLE TIMES. FROM SEPTEMBER 2014 TO PRESENT.

TL* THE CONTACT OWNS A 2014 FORD FIESTA. TEN MINUTES AFTER THE CONTACT DROVE INTO A RESIDENTIAL DRIVEWAY, THE VEHICLE CAUGHT FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 10/23/2014*LJ UPDATED 4/21/2015 *JS

TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE TRANSMISSION EXHIBITED A LOUD NOISE AND THERE WAS AN ABNORMAL VIBRATION. ALSO, THE CONTACT INDICATED THAT THE GEARS WERE INTERMITTENTLY SLIPPING AND THE FAILURE WAS GETTING PROGRESSIVELY WORSE. THE FAILURE WAS REPORTED TO THE AUTHORIZED DEALER ON MULTIPLE OCCASIONS BUT THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND REFERRED THE CONTACT TO THE AUTHORIZED DEALER TO RE-FLASH THE COMPUTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT STATED THAT THE KEY FOB FAILED TO UNLOCK THE DOORS. THE CONTACT CALLED FORD OF CLERMONT AT (352) 394-6161 (LOCATED AT 1101 EAST HIGHWAY 50, CLERMONT, FL 34711) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT TOOK THE VEHICLE TO FORD OF CLERMONT ON THREE OCCASIONS TO HAVE THE KEY FOB REPROGRAMMED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS8682632-M9N1L6. THE APPROXIMATE FAILURE MILEAGE WAS 28,858.

I WROTE A LETTER TO FORD MOTOR COMPANY REGARDING THE OPTIMO H426 TIRE MANUFACTURED BY HANKOOK ON MY NEW 2014 FORD FIESTA THAT WAS PURCHASED IN JANUARY 2014. I FELT THAT IT SHOULD HAVE BEEN UNDER WARRANTY SINCE THE BUBBLE WAS LOCATED ON THE SIDE WALL OF THE TIRE AND NOT ON THE TREAD. I RECEIVED A RESPONSE THAT WAS UNSATISFACTORY AND THEY WOULDN'T REIMBURSE ME FOR THE COST OF A NEW REPLACEMENT TIRE ($156.67). MY DAD WAS DRIVING IN ANOTHER TOWN AND NOTICED ANOTHER CAR ALSO HAD A BUBBLE ON THE SIDE WALL OF THE TIRE SO I DECIDED TO LET YOU KNOW; POSSIBLY SEE IF THIS IS UNDER INVESTIGATION OR NOT. I AM CONCERNED ABOUT SAFETY ON THE ROAD, ETC. AND WITH THIS DEFECTIVE TIRE HAD BLOWN; I WOULD HAVE HAD MORE PROBLEMS. *TR

UPON ACCELERATION, THE CAR SHUTTERS AND THERE IS A BRIEF HESITATION. ON GOING WITH THREE REPROGRAMMING. NAME: [XXX] PHONE: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AFTER PURCHASING MY VEHICLE IN AUG 2014 I NOTICED UPON ACCELERATION FROM A COMPLETE STOP OR COMING OUT OF A TURN AT SLOW SPEEDS, THE CAR SHUTTERS AND THERE IS A BRIEF HESITATION. I HAVE TO PRESS THE GAS PEDAL A FEW SHORT TIMES TO GET IT TO STOP AND ACCELERATE NORMALLY. ALSO I NOTICED THE VEHICLE HAS ALSO SEEMED LIKE IT WAS GOING TO STALL OUT A FEW TIMES AT AN ALMOST COMPLETE STOP. WHEN I PRESS THE BRAKES THE RPM GOES BACK TO NORMAL.

ITS GEAR OR TRANSMISSION PROBLEM .. WHICH THE CAR WILL HAVE VIBRATION OR THEY CALL IT SHUTTERING .. ITS REPEATATIVE .. FORD WILL FIX AND RETURN THE CAR .. AFTER FEW MONTHS IT WILL HAVE THE SAME ISSUE AGAIN WHEN I ASKED ABOUT IT THEY SAID ITS FAMOUS FOR SOME CARS LIKE FIGO , FOCUS, FIEATA AND ECOSPORT .THE VEHICLE WAS NOT RECALLED BUT THE WARRANTY IS EXTENDED AND NOT ANNOUNCED .. BY CHANCE I KNEW THAT .. DOORS LOCKER .. SUDDENLY ONE OF THE FOUR DOORS WONT CLOSE TRYING TO SHUT THE DOOR BUT IT WONT CLOSE THE BEST SOLUTION WAS TO CLOSE THE DOOR AND TIE IT WITH SEAT BUILT ( AS EMERGENCY PROCEDURE TILL I REACH TO AGENCY OR GARAGE ) IT HAPPENED TWICE WITH MY CAR. BUT NO RECALL WHICH IS UNSAFE . FOR THE TRANSMISSION STARTED WHEN I BOUGHT MY CAR.