2013 Ford Flex Air Bags & Restraints Problems

IN SEPTEMBER, THE DRIVERS SIDE SECOND ROW SEATBELT BROKE, THE MALE CONNECTION. I CALLED OUR LOCAL DEALERSHIP AND THEY TOLD ME IT WOULD COST APPROXIMATELY $750 TO REPLACE. WE STARTED USING THE THIRD ROW INSTEAD. JUST TODAY, THE FEMALE CONNECTION ON THE PASSENGER SIDE SECOND ROW SEAT BROKE. FORD IS TELLING ME THEY WON'T REPLACE THE SEATBELTS. I CANNOT AFFORD TO REPLACE THEM. AND I DON'T THINK SUCH AN ESSENTIAL SAFETY FEATURE SHOULD BE LEFT TO US FOR A VEHICLE LESS THAN 10 YEARS OLD. DO I DRIVE WITH MY CHILDREN UNSECURED AND JUST HAVE OUR FAMILY SUE FORD WHEN WE ARE ALL DEAD?

WE HAVE 2 COMPLAINTS ABOUT THE AIRBAGS. I WAS DRIVING 65MPH ON HIGHWAY AND HIT A BEAR ON FRONT DRIVERS SIDE (AIRBAG DID NOT DEPLOY.) REPAIRED THE CAR. MY DAUGHTER WAS IN A HIGHWAY COLLISION REAR ENDED A PERSON AT 43 -45 MPH AIRBAGS DID NOT DEPLOY. INFORMED YESTERDAY THE CAR IS A TOTAL LOSS. SHE HAD HER GLASSES THROWN OFF HER FACE DASH WAS PUSHED BACK, TROOPER AND TOW TRUCK DRIVER WERE SHOCKED THEY DIDN'T GO OFF. SHE WAS NOT INJURED HAVING CONCUSSIVE SYMPTOMS. WE ALSO FOUND OUT THAT THE VIN DOES NOT MATCH THE INTERIOR OF THE CAR AS THEY WERE RUNNING THE SPECS OF THE VEHICLE. THE VIN IS SAYING THAT IT IS A CLOTH INTERIOR AND MY CAR HAS LEATHER INTERIOR. IF IT WAS AN UPGRADE IT SHOULD STILL BE ASSOCIATED WITH THE VIN OF THE CAR?*DT*JB

THE RIGHT SIDE MIDDLE ROW SEAT BELT CONTINUES TO HAVE PROBLEMS. THE MIDDLE ROW IS ALWAYS DIFFICULT TO BUCKLE BY THE KIDS AND THE RIGHT SIDE DOESN'T EVEN WORK.

2ND ROW SEAT BELTS NOT WORKING OR BROKEN. DRIVER SIDE IS NOT LATCHING OR RETRACTING, SO NONE CAN USE THAT SEAT. PASSENGER SIDE THE BUCKLE COVER WONT STAY ON, AND IT HAS SOME SMALL SHARP OBJECTS THAT CAN CUT SOMEONE OR MY KIDS.

FORD HAS ALREADY RECALLED THE FUEL PUMP REGULATOR MODULE ON CERTAIN VEHICLES AND MINE WAS NOT INCLUDED. FUEL PUMP REGULATOR MODULE LEFT MR AND DISABLED CHILE STRANDED ON HIGHWAY. NO HELP FROM FORD. PASSENGER DOOR SENSOR OUT, LIGHTS WON'T GO OFF INSIDE CAB UNTIL YOU REACH 10 MPH. IMPOSSIBLE TO SEE TO BACK UP AT NIGHT OR TO SEE OUT OF VEHICLE TO DRIVE. DRIVER SEAT WONT MOVE FORWARD OR BACKWARD IMPOSSIBLE TO GET IT TO MOVE. 2ND ROW DRIVER SIDE SEATBELT BROKEN FORD WONT REPAIR.

WE HAVE HAD PROBLEMS WITH OUR BACKSEATS' SEATBELTS NOT WORKING PROPERLY FOR AT LEAST TWO YEARS. THEY CONSTANTLY GET STUCK, DON'T CLICK IN, DON'T RETRACT, AND MORE RECENTLY, PLASTICS PARTS FELL OFF. WE HAVE BROUGHT THE CAR TO COCONUT POINT FORD IN ESTERO, FL NUMEROUS TIMES COMPLAINING OF SEATBELT ISSUES. LAST WEEK, THEY TOLD US THEY NEEDED TO REPLACE TWO REAR SEATBELT MECHANISMS (FOR $870.06!). A DAY AFTER THE REPAIR WAS DONE, WE FOUND THREE PLASTIC PARTS TO THE SEATBELTS (SEE PHOTO) ON THE SEAT. I AM QUITE CONCERNED THAT THE SEATBELTS IN THE CAR ARE DEFECTIVE AND WILL NOT PROTECT US AND OUR FOUR CHILDREN IN THE EVENT OF IMPACT. THIS CAR IS A 2013, AND THE SEATBELTS SHOULD NOT BE BREAKING!!!!

THE AIRBAG LIGHT CAME ON AND I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AND WAS TOLD THAT THE INTERFACE MODULE PART # 18A812 NEEDED TO BE REPLACED. MY VEHICLE HAS NEVER BEEN IN A COLLISION WHERE THE AIRBAG DEPLOYED. MY VEHICLE HAS BEEN AT THE SERVICE DEPT FOR THE 2 1/2 MONTHS NOW AND NO ONE CAN TELL ME WHEN THE PART IS COMING AND WHY IT IS NOT INCLUDED IN THE RESTRAINT SYSTEM WARRANTY SINCE IT IS CONSIDERED AN AIRBAG MODULE. I CAN NOT DRIVE THE VEHICLE SINCE THE DEALERSHIP CAN NOT GUARANTEE THAT IT IS SAFE FOR ME TO DRIVE SINCE THEY DO NOT KNOW IF THE AIRBAGS WILL DEPLOY IF I AM IN A COLLISION OR JUST DRIVING AROUND. *TR

PASSENGER DOOR SENSOR IS TELLING THE INSTRUMENT PANEL THAT THE DOOR IS OPEN WHEN IT IS SHUT. IT WILL NOT AUTOMATICALLY LOCK OR ALLOW ME TO LOCK THE DOOR WHEN CAR IS IN MOTION (IT POPS BACK UP). WHEN MOTOR IS TURNED OFF THE INTERIOR LIGHTS STAY ON. FOR A LONG TIME INDICATING THAT THE DOOR IS NOT SHUT. THE FREQUENCY OF THIS PROBLEM HAS WORSENED OVER THE PAST FEW MONTHS. AND NOW THE SEATBELT LATCH DOESNT WORK PROPERLY

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT ALL OF THE SECOND ROW SEAT BELTS FAILED TO RETRACT, LATCH, AND UNLATCH. THE VEHICLE WAS TAKEN TO PERRY FORD OF POWAY (12740 POWAY RD, POWAY, CA 92064, (858) 748-1400), BUT WAS NOT DIAGNOSED. THE SEAT BELTS WERE REPLACED FIVE TIMES; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. IN ADDITION, THE SECOND ROW DRIVER'S SIDE SEAT BELT JAMMED AND UNJAMMED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000. *LN CONSUMER STATED FORD EVENTUALLY BOUGHT BACK MY CAR UNDER THE LEMON LAW BUT NEVER SENT ME A PRE-AID MAIL PACKAGE TO SHIP BACK THE DAMAGED AIRBAG-SEATBELT COMPONENTS I HAD REPLACED FROM MY CAR THE YEAR PRIOR. *JB *BF *JB

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT WAS DRIVING 20 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, WHO WAS DRIVING AT THE TIME OF THE INCIDENT. THE CONTACT WAS THROWN UNDER THE STEERING WHEEL AND SUSTAINED INJURIES TO THE RIBS AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. THE VIN WAS NOT AVAILABLE.

ABOUT A MONTH AFTER PURCHASING MY VEHICLE, ONE OF THE INFLATABLE SEATBELT BUCKLES CRACKED AT THE BUCKLE CASING. A FEW WEEKS LATER, THE SECOND SEAT BELT BUCKLE CRACKED. I HAD BOTH BUCKLES REPLACED AND NOW I HAVE A 3RD BUCKLE CRACK. THIS MAKES THE SEATBELTS UNSAFE AND DIFFICULT TO OPERATE. ADDITIONALLY, THE TOP PART OF THE SEAT BELT (WHERE THE INFLATABLE PORTION ORIGINATES) BECOMES TWISTED AND STUCK AT THE TOP, AND MAKES IT IMPOSSIBLE TO PULL OUT THE SEAT BELT AND USE IT. THIS INFLATABLE SEATBELT FEATURE IS IN THE SECOND ROW WHERE MY CHILDREN SIT. THEY ARE UNABLE TO USE THE SEATBELTS UNASSISTED AS THEY ARE HEAVY AND DIFFICULT TO MANIPULATE EVEN WHEN THEY ARE WORKING PROPERLY. THIS NEW FEATURE IS UNSAFE AND MAKES IT DIFFICULT TO BUCKLE EACH AND EVERY TIME THEY ARE USED. I PAID TO HAVE THESE SPECIAL SEATBELTS INCLUDED WHEN I PURCHASED THE VEHICLE, AND EVEN CHOSE THIS VEHICLE BECAUSE OF THIS NEW SPECIAL FEATURE. I WOULD LIKE TO HAVE THEM REMOVED AND TO HAVE REGULAR STANDARD SEATBELTS INSTALLED. THANK YOU. *TR

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING 10 MPH, SHE BECAME INVOLVED IN A CRASH WITH ANOTHER VEHICLE TRAVELING 50 MPH. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 2,400. THE VIN WAS NOT AVAILABLE.