2013 Ford Flex Complaint Log

The contact owns a 2013 Ford Flex. The contact stated while making a left turn driving 10 MPH, the traction control, power steering, and several other unknown warning lights illuminated. The contact attempted to restart the vehicle; however, the failure persisted. The contact used excessive force to steer the vehicle to the destination. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which was linked to the failure. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 140,000. The VIN was not available.

Power steering failure while driving. Looks like issue that is common for Ford Flex. Recall 15S18. My Fled was built in April 2013.

The contact owns a 2013 Ford Flex. The contact stated while driving 55 MPH, the contact heard an alert, and the message "Power Steering Assist Fault" was displayed before the steering wheel became firm. The contact was able to drive the vehicle to the residence. The dealer was contacted and stated that the vehicle was not under recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) and provided no additional assistance. The failure mileage was 183,156.

The contact owns a 2013 Ford Flex. The contact stated that the vehicle performed as designed; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 77,000.

Power steering fault message comes on and vehicle loses steering. Had vehicle diagnosed with local Ford dealer and found DTC C200D Found steering gear failure.

I my 2013 Dorf Flex after stopping at a store and when I turned the vehicle on the steering wheel jerked my wheels straight. Then a error came up saying power steering assist reduced. I turned the vehicle off and started it back up a few minutes later and the problem when away. I am concerned that there is an issue with this and Ford is not addressing it based on google searches and other peoples experiences. There have been multiple reports saying that they almost got into an accident while going down the road and this had happened. We do not feel safe driving this vehicle in its current condition. I reached out to Ford and they say this vehicle based on the vin number does not have a current recall on it.

Have difficulty fueling vehicle. “Fuel fill inlet” warning stays on dash. Strong fuel mixture smell in cabin. Fuel will overspill if you try to pump gas at full force. Smells like fuel is leaking. Concerned about possible explosion. Many other drivers having the same issues. Strange clicking sounds from front end.

Steering locked up lower control arm snapped at the ball joint where it's connected to cv axel. Sent my car into the rails and nearly.killed me and my passenger.

The contact owns a 2013 Ford Flex. The contact stated that while operating the vehicle, the message "check fuel filler inlet" was displayed. The contact stated while refueling, gasoline spilled back out of the filler inlet. Additionally, while operating the vehicle, there was a strong fuel odor present inside the cabin of the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 15V812000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 222,000.

Electronic steering going in and out while driving. Dealer checked for codes no codes other models around the same year were recalled for the same issue. For some reason this one was not included but I have the same problems.

The rear power lift gate will at times unexpectedly come down on you while you’re standing under it and won’t go back up… it has hit me in my head multiple times… and may be the cause of the compressed disc in my cervical spine… it happens mostly when it’s cold, but now that it’s 65° (Los Angeles) it’s still doing it

The contact owns a 2013 Ford Flex. The contact stated that she attempted to close the rear passenger’s side door however, the door failed to latch. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the latch failed and needed to be replaced. The vehicle was repaired. The contact then stated that while closing the front driver’s side door, the door failed to latch securely. Due to the failure, the contact had to drive holding the door closed. The vehicle was taken back to the dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 84,000. The VIN was unavailable.

The contact owns a 2013 Ford Flex. The contact stated that on several occasions while stopped or attempting to drive over 10 MPH, the door ajar warning light illuminated, indicating that the front and rear passenger’s side doors were open however, the doors were closed. The contact then stated that while attempting to lock all the doors, the doors unlocked instead and activated the interior lighting. The vehicle was taken to the dealer where it was diagnosed that the door sensors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 170,000

The contact owns a 2013 Ford Flex. The contact stated that the rear-view camera image was displayed inverted on the infotainment screen. Upon investigation, the contact discovered that there were recalls on other Ford model vehicles for the same failure; however, the VIN was not included. The contact called the dealer and the manufacturer and was informed that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

The contact owns a 2013 Ford Flex. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the Power Steering Assist Fault message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was 116,211.

The contact owns a 2013 Ford Flex. The contact stated that while starting the vehicle, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 129,000.

While driving, just as I turned my steering wheel; it got very stiff to turn. If I was not able to turn, I easily could have drove into someone's house, pedestrians or hit other vehicles both parked and driving on the road. Especially if I were going very much faster and didn't have as much strength as I do. A week before this happened, I got a quick flash of a message twice that read "AdvanceTrack needs service". But after that ine trip a week ago, it never popped back up and still hasn't. Other than that, no warning lights or codes xan be found. I made it home (less than a half mile away). After having it checked by 2 different mechanics, both said it was the electric steering and told me to check the recalls for my 2013 Ford Flex SEL. I found that my particular VIN did NOT have the 2 recalls that affected numerous Ford vehicles with Electric Steering, including THE SAME YEAR, MAKE AND MODEL of my Ford Flex. The recall is for the power steering. I've also seen numerous other posts on fordflex.net where this has affected many Ford Flex vehicles from 2009 to 2018 with electric steering. The other issue I had is a known recall for other Ford Flex vehicles, but not my VIN, just like the previous. I was driving on the highway when my dash starts beeping and flashing at me wiyh an overheating issue. I had to do my best to get off the highway. Thankfully I was stopped when this happened and not far from the turn I needed to get me and my car to safety. Turned out to be the internal water pump. It cost me around $2,000.00 to get it fixed.

Wrench light came on and car felt like it was losing power and began to shake. I pulled over and it went dead.

The contact owns a 2013 Ford Flex. The contact stated while driving at an undisclosed speed, the steering wheel was shuddering. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic where the front ball joints, front control arms, and front struts were replaced; however, the failure persisted. The contact stated while driving to the dealer, the steering wheel seized inadvertently and would not turn to the right. The steering could be turned to the left, almost causing a crash. The contact turned off and restarted the vehicle and was able to continue driving; however, the failure recurred the same day. The vehicle was towed to the dealer where it was diagnosed that the rack and pinion and the electronic gear box needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). A case was opened. The failure mileage was approximately 142,000.

The 2013 Flex has an issue with door ajar switch within the door latch mechanism failing. This results in the car incorrectly identifying the door as “ajar” when it is closed. The result is that the automatic door locking does not activate when the car is in motion. This means that the door remains unlocked unless manually locked by the passenger. This can pose a safety hazard as the door could come open in an accident or be opened while in motion by a passenger. This problem has been well described on the web with multiple work around including disabling the mechanism or wiring a different switch in. It also described as typically happening around 69,000 miles. In conclusion Ford has created a faulty door ajar sensor that negatively affects the safety of the occupants in the vehicles and has resulted in numerous work arounds that could further negatively impact the safety of the occupants. Thank you for your time.

The power steering assist stopped working while I was driving. It caused me to get into an accident. If other cars were around me I could have killed someone. I was driving just fine and then “POWER STEERING ASSIST FAULT” showed up on my cluster and the steering wheel locked up. It now won’t work. This came without warning.

The contact owns a 2013 Ford Flex. The contact stated while driving 15 MPH, the vehicle accelerated unintendedly. The failure was intermittent. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The vehicle was taken to an independent mechanic who informed the contact that they could not duplicate the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

Power steering completely went out as we were driving jerking the wheel out of our hands , and almost causing an accident. An indicator on the dashboard says “power steering assist failure” . Shortly after that the traction control light/abs light came on as well. There were no warnings lamps, messages, or symptoms before this occurred and the power steering has been out ever since. This seems to be a Ford Flex recall problem and somehow ford doesnt want to cover the cost to repair/fix it because my VIN is not included in the recall.

Ever since I purchased this vehicle, the power steering would stop working, warning lights: power train and another one would appear after it happens. I would shut my vehicle off and restart it, which would clear the issue and I would have no problems. This has happened several times, sometimes 2-3 times a week. However, two weeks ago, the power steering stopped altogether working and will not clear, even with restarting the vehicle.

The contact owns a 2013 Ford Flex. The contact stated while reversing, the back over prevention camera was blank with a message displayed. The contact was unsure what the message stated. The vehicle was not diagnosed. The dealer was made aware of the failure and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacture was not contacted. The approximate failure mileage was 70,000.

The front drivers door latch. When the door is shut their is an alarm stating that the door is ajar. Per Ford their is a Customer Satisfaction Program 19N09 for it. I bought this vechicle Monday June 20, 2022. Per Ford they notified me of this issue as well but they will not fix it as it is past the 84,000 miles/7 years as well as the 120,000 miles and July 31, 2020. This vechile per the records has been services at Thoroughbred Ford in Kansas City, MO since the day it was bought and yet it has not been fixed? And now they are not willing to fix it.

Rear view camera on my 2013 Ford Flex failing in same manner as other models recalled by Ford for failed rear view cameras. Initial failure was a few years ago after original mfr warranty period, however it is my understanding that the recalled models have extended warranty to 15 years. As such, since this is the same type of component, it is clear that my 2013 flex should also be recalled and covered through the 2028 calendar year. Undoubtedly, the root cause of this failure is inherent in the design and manufacture of all generations of backup cameras deployed by Ford and not limited to certain manufacturing dates. NHTSA should not allow itself to be misled by Ford into a narrower scope of recall.

The front passenger door is showing that the door is NOT closed when I close it. Later as the car sits in my driveway, the alarm goes on. I believe the door is unlatching and therefore dangerous if this occurs when I'm driving. The dealership looked at it and states that the latch assembly needs to be replaced. However, I do remember a past recall for this same issue. If this door were to unlatch while driving this could be fatal. I believe this needs to be repaired by the dealership.

The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start-up occasionally. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the fuel inlet needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 103,000.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 30 MPH, the steering wheel became difficult to turn. The contact stated that the power steering fault message was displayed on the instrument panel. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 183,000.

Back up camera has failed.

Vehicle would not start after 3 days of not being started or driven. After having the battery jumped the climate control unit malfunctioned. The heat would not turn off and stayed on full blast. This caused the car to overheat and difficult to drive even with the windows down. When brought to the dealership service center, they replaced the heater blower. This fixed the issue temporarily. Then the heat stopped working and in single digit temperatures the vehicle was too cold to drive. The dealership replaced the resistor. This again became a temporary fix. The heat came back but then the vehicle battery kept draining. Having some type of electrical issue put the vehicle at a possible risk for short circuiting, catching fire etc. This is an ongoing issue with ALL YEARS of the Ford Flex. When the vehicle is jump started this causes an electrical short affecting the climate control system but also the entire communication system. .

My 2013 Ford Flex had the same issues as many that have been recalled. Ford states that the vehicle is not covered under the recall. My electronic power steering assist is no longer working and the service traction control is on. This has been reported from many other Ford Flex owners but it seems like ford is trying to skimp on by with this by saying it’s not covered. All Ford Flex’s 2013 year model should be recalled to replace / inspect the power steering rack assembly

On 10/17/21 I was driving near my home and during a turn, the steering locked up and the dash read "power steering assist failure". I pulled over, called a tow truck. When they got there, they started it and the steering was working fine. They said to check the power steering fluid. I drove it home, and found it does not have power steering fluid. Ford told me it is not under any recall. It is now operating just fine. Not sure what happened.

The contact owns a 2013 Ford Flex. The contact stated while coming out of a complete stop, the steering wheel became difficult to turn. The contact stated that the power steering assists warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 88,396

The contact owns a 2013 Ford Flex. The contact stated that while driving at 15 MPH, the power steering assist failed as the power steering assist warning message appeared on the instrument panel. The contact was able to restart the vehicle; however, the failure occurred again soon after the restart. The contact then called her husband who used excessive force to drive the vehicle back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 237,000.

The contact owns a 2013 Ford Flex. The contact stated while driving 35 MPH, the steering wheel became difficult to turn. The contact stated that the power steering assists warning light was illuminated. The contact was able to park on the side of the road and waited 30 minutes before restarting the vehicle and driving to her destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gear module to be replaced. The vehicle was not repaired. The contact stated she had experienced the failure two additional times. The contact towed the vehicle to two different independent mechanics and was informed that the steering gear module needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the power steering assist fault and service advance track warning lights illuminated. The vehicle was taken to the dealer and diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 182,000.

While driving the steering wheel will fight you when taking turns. This is a know issue with the Ford Flex. Makes driving sketchy. I will not let my wife drive especially with the kids in the Flex.

The contact owns a 2013 Ford Flex. The contact stated that while making various turns at slow speeds, the steering wheel would lock mid turn as the vehicle would shut-off. The contact then stated that the service advance-trac message appeared on the instrument panel. The vehicle would restart soon after failure. The contact had taken the vehicle to a dealer to be serviced under NHTSA Campaign Number: 20V072000 (Suspension) however, he was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer was also notified of the failure and provided the contact with the same information about the recall. The contact was then referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 128,000.

The contact owns a 2013 Ford Flex. The contact stated that while his wife was driving at unknown speed, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs needed to be repaired. The vehicle was repaired however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve and throttle body assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to contact NHTSA. The approximate failure mileage was 122,000.

The contact owns a 2013 Ford Flex. The contact stated while driving approximately 35 MPH, the steering wheel became difficult to turn. The contact stated that the traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 235,000.

My back up camera is all fog. I see that other years for the ford flex have a recall for fog camera. I believe that it is a safety issue and my auto should have a recall for the camera also.

The contact owns a 2013 Ford Flex. The contact stated while driving at various speeds, the power steering assist failed intermittently, and the steering wheel became difficult to steer. The vehicle was taken to the dealer and diagnosed with an electric power steering assist failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 15V340000 (Steering). The failure mileage was approximately 125,000.

The passenger-side front door latch sensor is defective. The door latches securely when closed, but the door AJAR warning light remains illuminated. This leads to several issues including: - interior lights don't turn off for a very long time after the door is closed (i.e. on the order of 30 minutes after parking and 5 minutes when driving), - the alarm system goes off randomly and frequently when the vehicle is parked and locked (sometimes multiple times per hour), - the feature that auto-locks the doors when the vehicle is in motion does not work, - if one locks the doors while the vehicle is in motion, they will immediately unlock themselves. The above issues lead to several safety concerns including: - the interior lights being on makes it difficult to see while driving at night, - the interior being illuminated after the vehicle is parked and locked creates a security exposure, - the child safety lock features do not function as intended as the doors cannot lock while the vehicle is in motion, - the alarm system repeatedly triggering is annoying as there is no way to turn off the alarm system. That is, if the car is locked, then the system is armed and will trigger in time. The rear passenger-side door had this same issue a few years ago. Ford has a Customer Satisfaction Program recall for this issue (19N09), but it only applies to the driver door and only for cars less than 7 years old.

The right rear door keeps showing that it's open on the dash when its physically closed. The alarm goes off at night when the vehicle is locked because the door will randomly show it's open when its actually closed. I was told by Ford that the parts were $450 plus dollars to fix the problem and that's not including labor. Ive also found out that I'm not the only Flex owner dealing with this issue that should be covered under warranty.

Sudden loss of electronic steering assist without warning numerous times on my vehicle. Nearly caused me to get into an accident the other day. Contacting dealer this week. Ford needs to fix this problem.

Right rear passanger "Door Ajar" comes on all the time when the door is fully closed. In the beginning was able to get it to stop by opening and closing the door several times, now its continual. The interior lights stay on, causing Hazardous condition while driving, due to inability to see what is in the Rearview Mirrow, Chimes continuously.

On Friday, June 18, 2021 while driving my 2013 Ford Flex, the power steering went out while I was driving. I went online and found an OLD May 27, 2015 Ford Safety Recall for this issue but apparently it DID NOT include my car. Not sure how FORD determines which cars will/will not have this issue. It needs to include all calls in that category.

Door ajar sensor for left rear door stays on, despite the door being fully closed. The dome lights remain on for a few minutes after starting the vehicle. And the dome lights stay on after you lock the vehicle. The dome lights staying on runs down the battery and is also a distraction and hazard while driving at night. Online forums indicate that this is a very common problem with Ford Flexes, and the repairs are apparently $300-$350 per door, with repairs at the dealership lasting for about a year.