2016 Ford Focus Complaint Log

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND HESITATED WHILE ATTEMPTING TO ACCELERATE AND THE TRANSMISSION RANDOMLY SHIFTED GEARS. IN ADDITION, THE VEHICLE WOULD SOMETIMES ERRONEOUSLY DOWNSHIFT AND/OR UPSHIFT AND SWITCH INTO NEUTRAL. THE VEHICLE WAS TAKEN TO PUGMIRE FORD (352 N. TENNESSEE ST, CARTERSVILLE, GA) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND THE DUAL CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 59,800.

THE VEHICLE SHUTS DOWN, WHILE COMING TO A STOP. THE MESSAGE IN THE WINDOW READS, PUT THE CAR IN PARK IN RESTART THE VEHICLE. THIS HAS HAPPENED ON FOUR OCCASIONS. MOST RECENTLY THREE WEEKS AFTER SERVICING FOR THE SAME PROBLEM. ON THIS MOST RECENT OCCASION, SUNDAY, MARCH 31ST., I STOPPED TO PUT THE CAR IN REVERSE TO PARK AND BEGIN TO MOVE THE VEHICLE SHUT DOWN. I WAS IN FRONT OF MY HOME PARKING.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle jerked abnormally. The contact stated that the vehicle jerked more violently while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the purge valve failed and needed to be replaced. The contact stated that the failure persisted and the vehicle was taken to the dealer and the contact was informed that the clutch actuator needed to be replaced. On another occasion, the contact was unable to start the vehicle. The vehicle was towed to an unauthorized dealer and the contact was informed that the clutch assembly, transmission control module, and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA for assistance. The approximate failure mileage was 67,500.

MY MOTHER IS A SENIOR CITIZEN. PEACOCK FORD (MAITLAND FL) PERFORMED EXTENSIVE TRANSMISSION WORK REPLACING TRANSMISSION CONTROL MODULE (TCM) & CLUTCHES SHORTLY BEFORE WE PURCHASED IN FEB 2019. THEY DID NOT DISCLOSE THIS TO US. MAY 2019, FORD HAD TO REPLACE THE TCM AGAIN. JULY 2019, FORD HAD TO REPLACE THE CLUTCHES AGAIN. GIVEN THAT MY MOTHER IS A SENIOR CITIZEN, IF THE TRANSMISSION GOES OUT WHILE SHE'S DRIVING, SHE MAY PANIC AND CAUSE A SERIOUS ACCIDENT. THIS SITUATION IS NOT ACCEPTABLE.

The contact owns a 2016 Ford Focus. The contact stated that he received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) advising that a second notice would be sent once the remedy parts were available. The contact stated that upon taking the vehicle to the dealer for another repair, he inquired whether the dealer could complete the recall repair as well. The dealer informed the contact that the fuel tank needed to be replaced; however, the dealer could not complete the recall repair because parts were not yet available. However, in the work order that the dealer provided to the contact, the dealer marked the recall repair as complete. The contact stated upon starting the vehicle, the check engine warning light was illuminated. The contact, who is an independent mechanic, diagnosed that the PCV valve and fuel tank needed to be replaced. The contact associated the failure to NHTSA Campaign Number: 18V735000 (Fuel System, System) that was marked as complete. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 61,760.

MORE THAN 3 MONTHS AGO I RECEIVED INITIAL NOTIFICATION OF THE FOLLOWING RECALL BY MAIL: NHTSA RECALL NUMBER: 18V735 RECALL DATE: OCTOBER 22, 2018 MANUFACTURER RECALL NUMBER: 18S32. I HAVE YET TO RECEIVE A FOLLOW UP WITH A REMEDY FOR THIS ISSUE, AND I FEEL LIKE I'VE WAITED LONG ENOUGH. ESPECIALLY BEING THAT THIS IS AN ENGINE VEHICLE, I DON'T FEEL SAFE DRIVING MY VEHICLE, ALTHOUGH I HAVE TO IN ORDER TO GET BACK AND FORTH FROM WORK. NOTHING SPECIFIC HAS HAPPENED TO MY VEHICLE YET, I AM SIMPLY JUST UNHAPPY THAT THERE IS STILL NO FIX FOR THIS ISSUE, WHICH I'VE BEEN TOLD I AM WITHIN MY RIGHTS TO DO. THANK YOU.

I WAS NOT TOLD ABOUT THE KNOWN DEFECT AT THE TIME OF SALE. SHORTLY AFTER DRIVING THE CAR AFTER PURCHASE, I CALLED IN TO HAVE IT SERVICED. THE CAR HAS TROUBLE ACCELERATING MOST TIMES GOING UP HILL BUT ALSO ON FLAT. I WAS TOLD THEN THAT THIS IS A KNOWN ISSUE AND WILL BE AN GOING PROBLEM. WHEN ASKED WHY I WASN'T TOLD PRIOR TO BUYING I WAS TOLD BY THE HEAD OF SERVICE THAT THIS IS BUSINESS. I'VE TRIED TO GET IT FIXED THREE TIMES, EACH TIME HAS BEEN UNSUCCESSFUL . I HAVE ANOTHER SERVICE APPOINTMENT DEC 4. I HAVE CHILDREN AND WORRY ABOUT THEIR SAFETY. MY CAR HAS ALSO STALLED THREE TIMES WHEN THE CAR WASN'T ON E. I WAS PARKED EACH TIME IT STALLED. THERE ARE TIMES WHEN DRIVING IT FEELS LIKE IT'S GOING TO STALL.

I PURCHASE A 2016 FORD FOCUS TODAY AND THERE'S ONE OPEN RECALL ON MY VEHICLE. THE TAKATA RECALL AND I WOULD LIKE FOR THIS ISSUE TO BE FIXED BECAUSE IT SOUNDS DANGEROUS FROM THE RESEARCH I DID ON THE RECALL. PLUS I HAVE MY 1ST CAR WRECK A COUPLE MONTHS AGO AND MY CAR WAS TOTALED OUT. I WANT TO BE SAFE BEHIND THE WHEEL AND I HAVE A LITTLE BOY; WHO WILL BE A PASSENGER IN THE VEHICLE I DON'T WANT MY CAR TO STOP IN THE MIDDLE OF THE STREET AND CAUSE A ACCIDENT AND MY SON GET HURT. PLEASE CONTACT ME AT: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

The contact owns a 2016 Ford Focus. The contact stated while driving from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the failure reoccurred increasingly. The vehicle was taken to an unknown dealer several times; however, the dealer diagnosed that no issues were found and informed the contact that the vehicle was operating as designed. The contact stated that the vehicle had failed to shift into the proper gear and had become undrivable. The manufacturer was notified of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 50,000.

2016 FORD FOCUS TITAN AUTOMATIC TRANSMISSION: THE TRANSMISSION HAS CAUSED THE VEHICLE TO LOSE ACCELERATION AND HAS SLIPPED INTO NEUTRAL. AT 1 POINT THE DISPLAY/MONITOR TURNED WHITE WITH A SMALL CAR IN THE CENTER. THE CAR WAS MOVING FORWARD AND ON CITY STREETS WHEN IT SLIPPED INTO NEUTRAL. THIS HAS HAPPEN AT LEAST 4 TIMES SINCE OWNERSHIP.

AT ABOUT 20,000 MILES, THE DPS6 TRANSMISSION STARTED SHUDDERING AND VIBRATING DURING ACCELERATION. IT GOT PROGRESSIVELY WORSE, AND AT 21,988 MILES, ON 6/12/2019, I TOOK IT TO THE DEALER FROM WHOM I HAD PURCHASED THE CAR NEW ON 6/20/2016. A TECHNICIAN PERFORMED LABOR CODE #160109A. HE THEN NOTED, "FOUND SOME CLUTCH SHUDDER STILL PRESENT BUT FEWER THAN 250 RPM, OK PER FORD." AFTER I COMPLAINED, THE SERVICE MANAGER SENT ME A LETTER OFFERING ME A FREE OIL CHANGE (WHICH I DECLINED). TODAY, 7/17/2019, AT 21,988 MILES, THE TRANSMISSION IS STILL SHUDDERING. I AM WAITING TO SEE WHAT HAPPENS ON THE FORD FOCUS/FIESTA TRANSMISSION SETTLEMENT. MY CLAIM ID NO. ON THIS SETTLEMENT IS 10612086.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN MALFUNCTIONED AND CAUSED THE SCREEN TO FREEZE. THE CONTACT HEARD A LOUD NOISE WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO OURISMAN FORD & LINCOLN (6129 RICHMOND HWY, ALEXANDRIA, VA 22303, (703) 660-9000) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 55,000.

THE TRANSMISSION OF THIS VEHICLE HAS HAD A CONSISTENT PROBLEM OF BEING ERRATIC AND REQUIRES CONSTANT VERY PARTICULAR PRESSURE ON THE GAS PEDAL TO AVOID SHUDDERING AND SHAKING WHEN ACCELERATING WHICH WHEN IT HAPPENS MAKES THE CAR VERY DIFFICULT TO SAFELY CONTROL IN ANY TYPE OF TRAFFIC SINCE OTHER DRIVERS DO NOT ANTICIPATE THE LURCHING AND STAGGERING FROM THE CAR UNLESS THEY HAPPEN TO NOTE THE FORD EMBLEM AND ARE AWARE OF THE SAFETY PROBLEMS FACING ALL FOCUS DRIVERS OF THE AFFECTED MODELS. I HAVE FOUND THE ISSUES MANAGEABLE BY ASSERTIVE MANIPULATION OF THE GAS PEDAL DURING ACCELERATION AND GENTLE AND GRADUAL APPLICATION OF THE BRAKES WHEN POSSIBLE TO OFFSET THE DANGEROUSLY INCONSISTENT ACCELERATION AND THE TENDENCY FOR CAR TO MISSHIFT WHEN SLOWING DOWN. I'M ABSOLUTELY APPALLED TO DISCOVER THAT THIS IS NOT AN ISOLATED SITUATION BUT IS TYPICAL OF MOST IF NOT ALL 2012-2016 IT IS INCONCEIVABLE TO ME THAT FORD WAS AWARE OF THIS LIFE THREATENING MALFUNCTION IN THEIR PRODUCTS AND INSTEAD OF SOLVING OR ADDRESSING IT SOLD CARS TO UNSUSPECTING PUBLIC ON THE BASIS OF THE THEIR GOOD NAME AND REPUTATION AS A QUALITY AMERICAN MANUFACTURER. I ALSO HAD TO HAVE THE CAR SERVICED AT HERTICH FORD OF MILFORD DELAWARE FOR A SEPARATE ISSUE INVOLVING FUEL SYSTEM SENSORS WHICH CAUSED THE FUEL GAGE TO BE INACCURATE AND CAUSED MY VEHICLE TO STALL SEVERAL TIMES DUE TO A VACUUM CREATED IN THE GAS TANK, WHICH WAS FIXED BY THE RECALL WORK BUT AGAIN CAUSED A POTENTIALLY DANGEROUS SITUATION FOR MYSELF AND PASSENGERS. APPARENTLY THERE IS ANOTHER RECALL FOR THE FUEL SYSTEM ERROR WHICH I HAVE NOT BEEN ABLE TO SCHEDULE AS YET. TO WHOM IT MAY CONCERN AND ANYONE READING THIS DO YOURSELF A FAVOR AND BUY CHEVROLET OR TOYOTA TWO BRANDS I CAN HIGHLY RECOMMEND. THANKS

The contact's husband owns a 2016 Ford Focus. The contact stated that while driving from a complete stop, the accelerator pedal was depressed, and the vehicle started jerking and was moving very slowly. There were no warning lights illuminated. The contact was able to continue to drive the vehicle with normal acceleration returning after a while. The contact stated that the failure had been reoccurring while driving from a complete stop and had increased in frequency and intensity. The vehicle was taken to the dealer who diagnosed that the transmission clutch needed to be replaced. The contact referenced NHTSA Campaign Number: 18V845000 (Power Train). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 9,000.

IVE HAD SEVERAL OCCASIONS WHERE I HAVE MY KEYS IN MY PURSE NEVER OPENED THE HATCH IN THE BACK WENT INSIDE A STORE CAME BACK OUT TO MY HATCHBACK DOOR OPEN THIS IS VERY CONCERNING TO ME I DO HAVE MY SONS BASEBALL EQUIPMENT AND MY SPEAKERS IN WHICH ONE GOT STOLEN I NEED TO KNOW IF ANYTHING IS GOING TO BE DONE SOON SO I KNOW WHAT MY NEXT STEPS ARE GOING TO BE.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 11 MPH IN FIRST GEAR, THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,500.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHEN THE VEHICLE WAS PLACED INTO PARK, IT MOVED BACKWARDS. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS UNABLE TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS IN STOP AND GO TRAFFIC, A WARNING MESSAGE THAT READ, "TRANSMISSION OVERHEATED, PULL OVER" APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE AFTER 5 MINUTES AND RESUMED NORMAL DRIVING. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TRANSMISSION SPECIALIST WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT THEN TOOK THE VEHICLE TO MOORESVILLE FORD (151 E PLAZA DR, MOORESVILLE, NC 28115) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A RATTLING NOISE AND SHUDDERED. THE CONTACT ALSO STATED THAT THE VEHICLE LUNGED FORWARD WHEN IT WAS SHIFTED INTO REVERSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (414-771-9000, LOCATED AT 2111 N MAYFAIR RD, MILWAUKEE, WI 53226) TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CLUTCH WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CLUTCH WAS REPLACED AGAIN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 13,803. *AS *TR

TOOK FOCUS TO DEALER AND DEALER SAID HE CAN'T FIX DUE TO PARTS BEING ON BACK ORDER FOR A MONTH. HOWEVER, THIS IS A SAFETY RISK " AND ENGINE STALL WHILE DRIVING WITHOUT WARNING OR WITHOUT ABILITY TO RESTART CAN INCREASE RISK OF CRASH". STUCK CANISTER PURGE VALVE. DEPENDING ON WHERE THIS COULD HAPPEN, THIS COULD RESULT IN DEATH. THIS NEEDS FIXED IMMEDIATELY. RECALL ON FORD FOCUS 18V735 CHAPMAN FORD OF HORSHAM, 1100 EASTON RD, HORSHAM, PA 19044. WE HAVE PAPERWORK.

THERE ARE CLASS ACTION SUITS OVER THE TRANSMISSION/CLUTCH RECALLS FOR THE FOCUS. FORD DEALERS CHAPMAN FORD, HORSHAM AND HOFFMAN FORD, HARRISBURG, PA, ARE REFUSING TO REPAIR THE FORD FOCUS 2016 CLUTCH THAT IS SLIPPING (ABOUT 48,000 MILES) WITH THEIR REASON BEING THAT THE CAR HAS A BRANDED TITLE. THE CAR WAS IN A MINOR ACCIDENT THAT ONLY AFFECTED THE SIDE OPPOSITE THE TRANSMISSION, AND ANY DEALER CAN CLEARLY SEE THAT ALL THE TRANSMISSION AND SURROUNDING AREAS ARE NOT DAMAGED AND ARE ORIGINAL FORD PARTS. IT WAS REALLY A SMALL AMOUNT OF BODY WORK ON THE OPPOSING SIDE. IF A CLUTCH 'BLOWS UP', THE DRIVER CAN HAVE SERIOUS LEG DAMAGE, AND ALSO THIS IS A SAFETY ISSUE AND CRASH POSSIBILITY. SINCE THE TRANSMISSION WAS NOT AFFECTED AT ALL IN THE BRANDED TITLE, FORD SHOULD REPAIR IT FOR FREE. THE TRANSMISSION/CLUTCH ISSUES ARE ALL OVER THE INTERNET AND SINCE FORD HAS QUIT MAKING THE FOCUS, IT IS EVIDENT THAT FORD KNOWS THEY HAVE CREATED THE CLUTCH ISSUE. THIS AND THE CANISTER PURGE VALVE RECALL ARE VERY DANGEROUS.YOU WOULD NOT WANT YOUR DAUGHTER DRIVING THIS CAR, AND IT NEEDS REPAIRED THIS WEEK. FORD NEEDS TO TAKE CARE OF THE SITUATION THEY KNOWINGLY CREATED. THE BRANDED TITLE HAS NOTHING TO DO AT ALL WITH THE TRANSMISSION ISSUES. EVEN THE DEALERS HAVE ADMITTED THAT. CHAPMAN FORD, HORSHAM HAS DIAGNOSED A SLIPPING CLUTCH. I HAVE PAPERWORK.

CANISTER PURGE VALVE, ENGINE STALL RECALL. I HAVE BEEN HAVING THIS ISSUE SINCE I RECIEVED THE CAR FEBUARY 2017. THE ISSUES WAS WHEN I WOULD STEP ON THE GAS TO DRIVE, IT WOULD STALL SLOWLY THE SPEED FROM ITS ORIGINAL SPEED AND CAN FEEL A PULL AND PUSH FROM THE CAR TRYING TO SPEED UP EVEN WHEN I STEP ON THE GAS PEDAL; THE CAR MOVES SLOW, ITS LIKE ITS TRYING TO GO UP A HILL WITH EFFORT BUT TIRELESS WHEN ITS NOT EVEN GOING UP A HILL. ITS MAKES A LOUD CLANK NOISE WHEN IT TRIES TO SPEED UP. IT DOESNT FEEL SMOOTH WHEN DRIVING. I HAD CALL THE MANUFACTURER FORD SINCE JANUARY 2019. THEY ASK FOR MY DATE OF BIRTH TO SUPPOSELY LOOK FOR ME IN THE SYSTEM AND MAKE ME WAIT FOR 12 MINUTES, THEN THEY HANG UP THE CALL. I MADE AN APPOINTMENT AT FORD JANUARY 2019, THEY CANCELED IT THE DAY BEFORE. I RECALLED FORD JULY 2019, THEY HANG UP ON ME AGAIN.

THE TRANSMISSION CLUTCH STICKS AND IF NOT REPAIRED CAR WILL STOP RUNNING; CAR DEALER STATED IT WILL BE OVER $2200 TO BE REMEDIED. THIS HAPPENS ON THE ROADWAY WHILE DRIVING: CAR HESITATED BEFORE GOING INTO GEAR. EVEN WHEN I'M MOTION IT WILL BACK DOWN AND SLOW UP. THE IGNITION OVER YEARS AND NEEDS TO COOL DOWN BEFORE THE CAR RESTARTS.

The contact owns a 2016 Ford Focus. The contact stated while his granddaughter was driving and stopped at a traffic light, the vehicle lost motive power and stalled. The driver waited for several minutes before restarting the vehicle and driving back to the residence. The contact stated that the failure was intermittent. The driver took the vehicle to a local dealer for an oil change was informed there was an open recall on the vehicle under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The local dealer reprogrammed the Powertrain Control Module to repair the vehicle however, the failure persisted. The contact took the vehicle to another local dealer; Sam Pack's Five Star Ford Lewisville (1144 N Stemmons Fwy, Lewisville, TX 75067, (469) 491-1050) to be diagnosed. The contact was informed that the PCV valve need to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO JOHNSON FORD LINCOLN INC (694 EAST STREET, PITTSFIELD, MA 01201) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V169000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000.

The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle was hesitating, vibrating, and driving rough. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The contact stated that no repairs were performed. The contact stated that the failure became more frequent and included improper acceleration. The contact stated that the check engine warning light remained illuminated. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 20,000.

The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and shifting from first gear to second gear, the vehicle skipped and then accelerated. There was an abnormal clunking sound coming from the vehicle. There was no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 110,000.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 25 MPH, THE VEHICLE SHOOK AND STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND ATTEMPTED TO RESTART THE VEHICLE. THE DEALER (NORM REEVES FORD LINCOLN, 18900 STUDEBAKER RD, CERRITOS, CA 90703, (562) 991-6696) STATED THAT THE WARRANTY EXPIRED AFTER 36,000 MILES AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE DEALER STATED THAT THE FAILURE WAS NOT DUE TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 54,000.

AS I WAS ON MY WAY TO WORK DRIVING ON THE FREEWAY GOING 67MPH ON CRUISE CONTROL I WAS IN THE 2ND LANE IN FROM THE RIGHT . I FELT SOMETHING BUMPY UNDERNEATH MY FEET AND AS I LOWERED MY RADIO I HEARD A SCRAPING SOUND AND THEN IT FELT LIKE SOMETHING WENT UNDERNEATH MY TIRES AND I HEARD WHEN IT PULLED AND BROKE THE FRONT GRILL MADE ME SWERVE THANK GOD NO ACCIDENT. AS I WAS PULLING TO THE RIGHT IT FELT LIKE I WAS DRAGGING THE PANEL AND PARTS OF MY BUMPER. SURE ENOUGH THE UNDERNEATH PANEL CAME OFF AND THAT'S WHAT CREATED THE WHOLE BODY DAMAGE.

HI, I NOTICE SHUDDERING IN MY VEHICLE WHEN I ACCELERATE FORM COMPLETER STOP. I HAD THIS PROBLEM SINCE I BOUGHT THE VEHICLE 3 YEARS AGO AT 24000 MILES. I ASSUMED ITS BECAUSE OF SUDDEN ACCELERATION THAT THE WHEELS ARE SLIPPING. BUT AFTER READING THE NEWS ABOUT TRANSMISSION PROBLEMS IN OTHER FORD FOCUS, I BELIEVE THE PROBLEM IS TRANSMISSION RELATED. I CONSULTED A MECHANIC ON THIS AND THE ASSOCIATED FORD DEALER INFORMED ME THAT THE THERE WAS A WARRANTY EXTENSIONS FOR VEHICLES BUILT TILL NOV 5TH OF 2015. MY VEHICLE WAS BUILT ON DEC 21ST OF 2015. I ALREADY DROVE THE VEHICLE FOR 85000 MILES. I DONOT WANT TO BE BURDENED WITH EXPENSIVE REPAIRS ONCE FORD DECIDES LATER TO EXTENT THE WARRANTY TO 100000 MILE AND I DONOT QUALIFY. HOPE SOMEONE CAN HELP ME IN THIS MATTER. THE SHUDDERING HAPPENS AT RANDOM AND I AM AT A LOSS TO EXPLAIN WHY. UNDER RAINY CONDITIONS SHUDDERING AT THE 4 WAY INTERSECTION WAS ALSO NOTICED AND CAN BE DANGEROUS IF IT HAPPENS AGAIN.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE DRIVER DROVE THE VEHICLE HOME. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO SANTA FE FORD (LOCATED AT 16330 NW US HWY 441, ALACHUA, FL 32615, (866) 371-2255) WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO ROUNTREE MOORE FORD (LOCATED AT 2588 W US HWY 90, LAKE CITY, FL 32055, (386) 269-9093) REGARDING NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE DEALER STATED THAT A FAULTY CODE WAS NOT FOUND AND NO FURTHER ACTION WAS NEEDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NO LONGER INCLUDED IN THE RECALL. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 27,965.

WHEN ACCELERATING FROM A STOP, TRANSMISSION/ENGINE STUTTERS MAKING THE CAR SHUDDER AT LOW SPEEDS. DELAYED AND INCONSISTENT ACCELERATION NOTED DURING SHUDDERING EPISODES. THIS HAPPENS EVERY ACCELERATION UNDER NORMAL DRIVING CONDITIONS. IF ACCELERATOR IS ADVANCED MORE RAPIDLY, SHUDDERING NOT NOTED. CAR ONLY HAS 49,000 MILES ON IT. I HAVE TAKEN THE VEHICLE TO THE FORD DEALER FOR THIS ISSUE. A TRANSMISSION PART WAS ALREADY REPLACED ONCE WHICH SEEMED TO SOLVE THE PROBLEM AT FIRST. THE PROBLEM REAPPEARED APPROXIMATELY 2 MONTHS AFTER REPAIR.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. IN DECEMBER OF 2018, THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V735000 (ENGINE); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE VEHICLE STALLED WITHOUT WARNING. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

The contact owns a 2016 Ford Focus. The contact stated while driving at 5 MPH, the vehicle jerked abnormally. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.

MY AUTO IS ON A RE-CALL FOR GAS TANK ISSUES THEY TOLD ME PARTS FOR AUTO WOULD BE 15 DAYS MEANWHILE MY AUTO HAS BEEN STALLING NOT STARTING GAS SMELL COMING FROM THE REAR OF AUTO FORD SAYS ITS NOT THERE PROBLEM TO RENT A AUTO FOR USE THEY SAID FILL THE CAR WITH GAS I DID THAT IT IS WORST THEN BEFORE THE DATE IS JUST ONE OF MANY DATES SINCE RECALL

NOTIFIED OF RECALL (NHTSA RECALL 18V-735) BY FORD ON DEC. 10, 2018, THAT PARTS WOULD BE AVAILABLE IN FIRST QUARTER OF 2019, BUT I HAVE YET TO BE NOTIFIED THAT THE PARTS ARE AVAILABLE, AND SO I AM STILL DRIVING AN APPARENTLY DANGEROUS CAR.

RECENTLY WHEN STARTING MY CAR I RECEIVED A "STEERING ASSISTANT FAILURE SERVICE REQUIRED WARNING" I TURNED MY CAR OFF AND RESTARTED IT AND IT WENT AWAY. THIS HAPPENED AGAIN WHEN I WENT SHOPPING AND CAME OUT TO MY PARKED CAR. THIS TIME THE WARNING WOULD NOT GO AWAY. I TRIED DISCONNECTING THE BATTERY TO DISCONNECT POWER AND IT DID NOT WORK. I WAS ABLE TO DRIVE THE CAR (WITH NO POWER STEERING) TO A DEALERSHIP. THIS APPEARS TO BE A COMMON PROBLEM IN SOME MODELS OF FORD CARS AND BELIEVE IT SHOULD BE INVESTIGATED.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PERU FORD (800 N BROADWAY, PERU, IN 46970, (765) 472-3673) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECEIVED A RECALL NOTICE IN DECEMBER OF 2018 FOR THE ENGINE, AND IT STATES IN MY LETTER THAT I DO NOT NEED TO DO ANYTHING, EXCEPT WAIT FOR A CALL/LETTER FROM MY DEALER SAYING THEY HAVE THE PARTS. SINCE IT IS GOING ON 7 MONTHS, AND I KNOW SOMEONE ELSE WHO HAS THIS CAR WHO GOT HIS FIXED IN FEBRUARY, I CAN ONLY ASSUME MY DEALER HAS DECIDED TO NOT SERVICE MY SAFETY RECALL, SINCE THEY ARE PROBABLY UPSET FROM TRYING TO TAKE MONEY FROM ME IN THE PAST AND GETTING REPORTED TO THE BETTER BUSINESS BUREAU. I'D LIKE AN APPOINTMENT TO GET MY CAR SERVICED, AND I WOULD LIKE IT TO NOT BE AT TOWNSEND FORD. THERE IS A LOCATION IN AYER I CAN GET TO. THIS IS 7 MONTHS NOW THAT MY ENGINE RECALL HAS BEEN IGNORED, AND IT STATES IN THE LETTER I DO NOT HAVE TO TAKE ANY ACTION, YET HERE I AM. GOOD LOOKS TOWNSEND FORD.

TAIL LIGHT BULB CHARRED BLACK & SOCKET MELTED .

HAS HAPPENED MULTIPLE TIMES! VEHICLE SHAKES AND SHUDDERS WHEN ACCELERATING ON CITY STREETS. VEHICLE SHUDDERS AND THEN SHIFTS HARD (AUTOMATIC TRANSMISSION) SOMETIMES WHILE ON FLAT ROADS, SOMETIMES GOING UP HILLS. ONLY HAPPENS WHILE ACCELERATING. DROVE OFF THE LOT WITH VEHICLE AT LESS THAN 100MILES, UNDER 30,000 NOW OVER 2 YEARS LATER.

JUST LIKE ALL THE OTHER REPORTS, THE TRANSMISSION IS A NIGHTMARE. THE CAR SHAKES HORRIBLY ESPECIALLY WHEN YOU ATTEMPT TO DRIVE AFTER STOPPING. IT REVS UP WHEN YOU GIVE IT GAS BUT IT DOESN'T WANT TO GO.. IT SHAKES REALLY BAD. I'M SO COMPLETELY FRUSTRATED THAT I DIDN'T DO MORE RESEARCH BEFORE I PURCHASED BECAUSE THE DEALERSHIP DOESN'T WANT TO HELP. HORRIBLE CAR.. RUN FOR YOUR LIFE IF YOU ARE CONSIDERING BUYING ONE. *TR

THE TRANSMISSION SLIPS AND MAKES NOISE - I'VE TAKEN IT TO 2 DIFFERENT FORD DEALERS AND THEY SAY THERE IS NO PROBLEM.

TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED ON ITS OWN AFTER THE CONTACT'S FOOT WAS REMOVED FROM THE ACCELERATOR PEDAL. ALSO, THE VEHICLE ROLLED BACKWARDS AND THE TRANSMISSION SLIPPED AND SHUDDERED WHEN SWITCHING GEARS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO BLONNELL FORD (353 CAMBRIDGE ST, WINCHESTER, MA 01890) WHERE THE TRANSMISSION WAS SERVICED; HOWEVER, THE OTHER FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS UNKNOWN. *TT CONSUMER IS ASKING TO CANCEL REQUEST. *JB

OVERHEATING

THE TRANSMISSION SLIPS UNDER LOAD AND SHAKES THE VEHICLE BADLY. IT HAS CURRENTLY BEEN TO THE DEALERSHIP TWICE FOR THIS REPAIR. THIS OCCURS MOST FREQUENTLY UNDER ACCELERATION AND GETS WORSE WITH INCREASED LOAD.

ON NOVEMBER 4, 2018.I WAS STOPPED TO MAKE A LEFT-HAND TURN, I HAD BOTH MY HANDS ON THE STEERING-WHEEL,I LOOKED LEFT AND THEN I LOOKED RIGHT,I PUSHED DOWN ON THE GAS PEDAL WITH MY RIGHT FOOT.THE CAR STARTED TO GO,THEN IT JERKED BACK, AND THEN IT DIED DOWN TO NOTHING AND COASTED OUT ONTO THE MAIN ROAD. THE CAR GOT HIT IT WAS A (TOTAL LOSS). ON DECEMBER 7,2018 I CALLED UP TO TELL FORD ABOUT THE ACCIDENT,AND THEY SAID THE CAR WAS UNDER RECALL (RECALL-18S32), A MALE REPRESENTATIVE SAID SOMEONE WOULD CALL ME BACK IN 15 DAYS ,BUT NO-ONE EVER DID. ON DECEMBER 27,2018 I WAS READING ON THE INTERNET ABOUT THE RECALL, I READ SOMETHING THAT SEEMED ODD ABOUT THE RECALL , IT IS LISTED WHERE IT SAYS REMEDIES, IT SAYS(FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VECHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL IN FEBRUARY 2017) WHY DOES IT SAY THIS? ON DECEMBER 27,2018 I CALLED FORD AND ASKED WHAT DOES IT MEAN, AND THE CUSTOMER SERVICE REPRESENTATIVE SAID THAT SHE DID NOT KNOW. IS THIS A 2017 RECALL OR A 2018 RECALL?

ON NOVEMBER 4, 2018- WHILE MAKING A LEFT-HAND TURN, THE 2016 FORD FOCUS I WAS DRIVING STALLED OUT ON THE MAIN ROAD. ON JANUARY 4, 2019 I FILLED OUT A COMPLAINT ONLINE WITH THE NHTSA-( HAVE BEEN GIVEN A LOT OF PROBLEMS) AT FIRST I WAS TOLD THAT THE COMPLAINT WAS LOST BECAUSE OF A COMPUTER ERROR, THEN I HAVE BEEN GIVEN A HARD TIME EVERY TIME I CALL UP AND ASK ABOUT IT.

TL* THE CONTACT OWNED A 2016 FORD FOCUS. WHILE DRIVING LOW SPEEDS, THE VEHICLE STALLED AND CAUSED A FRONT END COLLISION WITH ANOTHER VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED INJURIES AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOTALED AND TOWED TO THE INSURANCE COMPANY LOT. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 35,654. *JS