2017 Ford Focus Complaint Log

Driving down the road the car shimmed a couple times I parked it turned it off when I went to turn it back on. It wouldn’t turn over when I finally got it to turn on. It wouldn’t go on reverse sometimes it’ll start sometimes it won’t sometimes it’ll go in reverse and sometimes it won’t.

My vehicles engine died in traffic and left me stranded in the middle of a busy road. Upon a mechanics review the issue is a siezed engine because of the oil pump pickup tube clogged with pieces of the oil pump or timing chain pulleys that had broken off.

I am reporting a safety-related defect in my 2017 Ford Focus equipped with the PowerShift dual-clutch (DPS6) transmission. The vehicle has experienced ongoing transmission and clutch-related issues, including shuddering, jerking, hesitation from a stop, delayed engagement, and unpredictable acceleration behavior. These issues are most noticeable in low-speed driving, stop-and-go traffic, and when accelerating from a complete stop. The clutch has previously required replacement/repair, yet the same drivability problems persist. The vehicle continues to jerk and hesitate in a way that makes it unsafe to enter intersections, merge into traffic, or drive in congested conditions. I have been informed that further repairs are not cost-effective and that the transmission/clutch issues are likely to continue despite repair attempts. Being advised that the vehicle is “not worth repairing” due to this known transmission design is concerning and suggests a systemic defect rather than normal wear. I am aware that Ford has faced widespread complaints, investigations, and class-action litigation related to similar PowerShift dual-clutch transmission failures in earlier model years. Although my 2017 model year was excluded from the settlement, the symptoms and behavior of my vehicle are consistent with the same known defect pattern. The condition appears to be worsening over time and presents a clear safety risk due to hesitation, sudden engagement, and loss of driver control during normal driving situations.

The block heater on this car is leaking. The recall 26V011 does not apply to this VIN, even though it falls under the year, make, model category. How can I get my vehicle to have the recall done when it shows that it is not affected, even though it is clearly leaking.

engine failure - coolant entering engine cylinder #2, Internal engine failure. Car was stalled loss of power on highway and almost killed. Towed to nearest mechanic shop. Need to disassemble and confirm failure point. Ford law suits for coolant internal engine damage and failure. This is a known defect with Ford Ecoboost engines. Including coolant/antifreeze entering the engine. Also, the coolant intrusion into cylinders. Requesting good will assistance as unable to use car for over 2 months. Ford headquarters is acting like they know nothing about this.

While driving on the highway, (I-40) my dash lit up with "transmission fault stop car" The it shudders, bounced in and out of gear to finally completely stopped. Although I wasn't killed, my life was in danger. I believe the 2017 dual clutch transmission is faulty and should be added to the 2016 recall.

●Unknown- transmition seem to slip or acted like stalling or about to die. Would jerk forward and shutter till finally would not start after being turned off. So had it towed because would not start again. ●myself and others in my 2017 Ford Focus titanium edition were traveling over a bridge at the time of the incident and very well have stalled out or quit running in the middle of traffic on a bridge causing a collision or worse loss of life ●No- no service center has addressed the issue not due to me not trying but merely, nothing's been done from where I've taken it to ●No- at the moment that is not required as of yet. ●Yes- the forward jerking and shuttering started a couple of years every now and then, until it turned into such a severe situation. ●No - no signs signals lights or anything on the dash showed any kind of sign of anything wrong with the vehicle.

I am reporting a dealership conduct issue that directly affected vehicle safety and caused financial loss. Valley Ford of Columbus, Ohio told me by phone that a specific safety-related part for my vehicle was in stock and available. Based on that representation, I traveled to the dealership and took time away from work. When I arrived, I was told the part was not available and had not been there. Shortly after this, I went out of town. During that time, Valley Ford stated they were unable to reach me. After returning, I again contacted Valley Ford and was once more told that the same safety-related part was available. I again traveled to the dealership, taking additional time off work, and once again was told upon arrival that the part was not available. This resulted in the same situation happening twice. Because of this repeated misinformation, I lost wages and hard-earned paid time off (PTO), was delayed in repairing my vehicle, and had to continue driving while waiting for a safety-related component I was told was available. I use my vehicle for work every day for approximately eight hours per day. Being forced to continue operating my vehicle without this safety-related repair places myself and other motorists at risk. After these incidents, I contacted Germain Ford of Columbus, Ohio in an effort to resolve the issue. I was informed that the same safety-related part could take up to eight weeks to become available. This extended delay has further prolonged my inability to complete necessary safety-related repairs and has continued to place me in a potentially unsafe driving situation. I believe this repeated misinformation and prolonged unavailability of a safety-related vehicle component is dangerous and unacceptable. I am submitting this complaint so NHTSA is aware of the actions of Valley Ford of Columbus, Ohio and the ongoing delay reported by Germain Ford of Columbus, Ohio.

UNKOWN my rpms rev up randomly I can’t shut my car off when I get gas and makes a raving up sound I can’t reverse

Ford refuses to respond to emails nor return calls...... Cracked cylinder head caused from a known issue Ford failed to recall. The 2.0L Ecoboost uses an aluminum cylinder head with relatively thin casting areas between the combustion chamber and coolant passages. Coolant passages run very close to the exhaust valve seats. The turbocharged exhaust temperatures are EXTREMELY high. Thin aluminum sections are repeatedly exposed to rapid heating and cooling cycles. Over time this creates micro-fractures int he heat casting, which eventually grow into a crack between the combustion chamber and coolant jacket. This defect tends to occur between 60k - 100k miles. Safety: Car was smoking so bad that it could have caught fire. The car has been inspected by a Ford dealership and declared this to be the problem. The fix is a new engine that costs 12k. There were no warning lamps or symptoms prior to the failure. Car is still deemed inoperable as Ford refuses to help with the fix.

My 2017 Ford Focus is grounded due to the oil pump safety recall involving loss of oil pressure and engine stall. Ford is refusing to provide alternate transportation unless I pay out of pocket. As a result, I am unable to work and have no safe transportation while Ford repairs a known safety defect. I have already missed an entire week of work due to their negligence, and they are unwilling to help.

After recall Campaign 23S64 and the engine being replaced with G1FG-6006-DA and traceability Code [XXX] . Incident Description On Saturday [XXX], while driving on the freeway, my vehicle began sputtering and lost power. The RPMs increased but the speed did not. The check engine light illuminated briefly and then went out. This created an Immediate serious safety hazard to me my passenger and other drivers on the road as I was unable to maintain speed in traffic and had to leave the freeway Immediately. Diagnostic Findings •Initial AutoZone OBD-II scan revealed P0302 (Cylinder 2 Misfire). •Dealer’s own diagnostic later reported P0301 (Cylinder 1 Misfire), with carbon tracking on all spark plugs and ignition coil boots. •Dealer noted the locking tab on Cylinder 3 ignition coil connector was broken, requiring a new pigtail. •Dealer also identified a broken front motor mount, but is attempting to charge me for replacement despite the fact that the mount must be removed and reinstalled during an engine swap. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have 2017 Ford Focus that is experiencing transmission issues related to the DPS6 Powershift transmission and TCM recall but my VIN number is [XXX] was not included. I am experiencing issues with the car shifting into 1st and 2nd gears, it will revv up at a stop but not accelerate immediately. I have been to a mechanic multiple times and had the lower actuator replaced, new radiator fan installed, clutches scrubbed, and TCM reprogrammed. Multiple mechanics have recommended replacing the transmission as a solution. I called my local ford dealership who denied to service my vehicle under any recall or warranty, I spoke with a manufacturer representative who also told me that Ford is unwilling to do anything for my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car has a faulty transmission from factory, having some issues now for some months, Ford advised to change the transmission at 103K miles. My car start becoming very shaky and slow on hills, I was afraid i will remain with in the middle of the street!

My rear view camera only works about 15% of the time. I get a little dust on it and it's useless. You recalled a bunch of older Ford models today but not on my vehicle despite it being the exact same camera as on the fusion model. I've been waiting for this recall for years and am greatly disappointed. Same thing happened with the bad transmission issue previously. The transmission skips just like all the other models that got recalled and you did nothing for the 2017 Ford focus. Extremely disappointed in this inaction

Recall maintenance with regard to NHTSA ID Number: 19V515000 for a Purge Valve was completed 1/9/2025. Starting in October 12, 2025, driving on the freeway, a large "bang" was felt/heard. I pulled over, the dust cover under the car had ripped partially off and took a portion of my grill trim with it. The car still ran perfectly fine, so I continued the mile and a half to my house. I did not see anything that I may have hit on the highway and did not see anything eject behind my car when this incident happened. I noticed the oil light begin to flicker as I was ½ mile from home for maybe a second, then it was off and then flickered again, it did not stay lit. I filed a claim with my insurance-Progressive-they wanted to total my car without inspecting it. I negotiated and they had me take it to The Ford dealer who inspected it visually to see if the cause was internal combustion as my insurance claimed, or external damage. See photos. They recommended a full engine replacement after only a visual inspection and charged me 276.70. I had the oil-pan replaced as shown on my bank statement 1053.77, with Interstate Automotive who verified no engine damage was found. Next the LCD instrument panel showed distorted, or not at all, or perfectly fine at times, which made it hard to read, and no instrument warnings are given for any issue, just the check engine light. As of today, 3/10/26, car will no longer reverse or progress into 2nd gear, is sluggish and feels as though it has no power at all. This happened randomly on 3/9/26 after the car would not start and it was believed to be a battery issue. The battery was replaced 3/9/26 148.08. When the diagnostic codes for the check engine light were tested, they showed a faulty CO2 module issue. New parts will be installed on 3/11/26. All of the above described issues seem as though they could be related to a major safety issue with this vehicle, but Ford insists any courtesy fixes are not available to my VIN.

Transmission is overheating is the warning I keep getting on the dashboard read out. The transmission is shifting very hard and you can hear it grinding and winding up when it is trying to shift. I had the car put on a computer at a shop and the codes were reading that the clutch was not releasing and he tried to reset it and it kept failing. I googled my car and saw that this is a known problem with them and that Ford hasn't acknowledged the problem yet.

I purchased this vehicle 4 days ago. On the second day I noticed a shutter when accelerating, going uphill and often continuous. I have been told that it is the clutch. I am aware that the same issue on the 2017 focus has been recalled. I do not understand why it is just certain vehicles. Especially, since it is the same year and issue as the recalled ones. I am a police officer that has had some health issues with my heart. My parents gave me the money to buy this car. They do not have the money to repair it and neither do I. I called two Ford dealerships as well as the Ford manufacturer. Nobody was willing to help. I discovered that this is the place to file a complaint all on my own. Please try and help me.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 ( ENGINE AND ENGINE COOLING). The contact stated that the local dealer was contacted; however, the contact was informed that parts were not yet available to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted about when parts would be available. The contact had not experienced a failure.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The local dealer was contacted and refused to repair the vehicle. The contact was informed that, unless a failure occurred with the engine, the recall repair would not be performed. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Transmission actuator A and actuator B making the Transmission not able to shift. Happened after new battery installed and was told it could have been a surge sent to Transmission control module breaking the actuators.

The contact owns a 2017 Ford Focus. The contact stated that while stopped at a traffic light, the light changed, and the accelerator pedal was depressed; however, the vehicle hesitated and then jolted into gear. The contact stated that the failure was a recurring failure. The contact stated that the engine symbol was displayed, and the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the RPM gauge was RED-lined. The contact stated that the vehicle failed to accelerate above 10 MPH. There was no warning light illuminated. The contact stated that at first, he was stopping the vehicle and turning off and restarting the vehicle to reset the transmission. The contact stated that turning off and restarting the vehicle no longer resets the transmission. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 92,619.

Vehicles Canister Purge Valve was replaced and acting up again.

The contact owns a 2017 Ford Focus. The contact stated that while driving approximately 10 MPH, the accelerator pedal was depressed and the check engine warning light illuminated, and the transmission failed to shift to second gear. The vehicle was also unable to shift into reverse(R). The vehicle was taken to an Auto Parts Store, where a handheld scanner retrieved a code indicating that “ Clutch B-Fork Stuck”. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 17,000.

The engine oil light came on during late September or early October of 2024 while on the highway. There was a severe loss of power. I was able to get the car back to my residence and changed the oil filter and oil. The error persisted, I then changed the oil pressure switch to see if that was the issue, but it did not resolve. In approximately December of 2024, a friend who is a mechanic and has thousands of hours of experience offered to look at the issue. He pulled the engine and found that the oil pump belt and timing belt were severely degraded and had clogged the oil screen. He replaced the two belts and cleaned the screen hoping it would resolve the issue. In approximately late may or early June 2025 I got the car back and by the beginning of August the engine had seized due to damage received when the oil pressure had failed due to a clogged screen back in 2024. Thankfully I was not on the highway when the engine seized.

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted and the vehicle stalled. There was no warning light illuminated. The vehicle was restarted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 73,001.

My 2017 Ford Focus transmission failed at 113,000 miles. I was stranded in the middle of nowhere with a flashing warning light and no cell signal.

I was driving and got a large nail in my tire. I pulled over and fixed my and went to start my car. The battery had died and we jumped it. We let it charge for a little bit and then started it back up. It started just fine and I went to put it in reverse to drive away and it wouldn’t engage but would engage to drive forward. We hooked the scanner to it and it was showing the TCM code. We took it to ford and they’re saying the A and B clutch are stuck and they need to replace both clutches as it’s a dual clutch transmission and the lever and actuator. The focus has 89,000 miles on it and ford is charging $4100 for a known transmission issue.

On July 2nd my daughter was driving her car and the engine slowed and turned off. She tried to out it in reverse and it would not function. We took it to our mechanics and he got a P287A - code - I then spoke with Ford Customer Service and they stated the extended warranty on that same issue expired June 30th and advised me to reach out to you as the extended warranty was not listed for our vehicle I am hoping someone can help us since we are under the mileage and it was only a few days past the time frame. Thank you

We have a 2017 Ford Focus Hatchback with a 2.0L engine and a Powershift transmission. We are the original owners and the vehicle only has 56,000 miles. The vehicle, when accelerating and shifting from 1st gear to second gear, is slipping, yielding a loss of torque in an unpredicted fashion. My daughter has nearly been rearended several times. The slip and reengagement is only in this shifting pattern (i.e. not evident in higher gears nor at higher speeds). Ford service acknowledges that there is a problem but is not warrantying the service do to the age of the vehicle. My contention that unintended acceleration is a safety issue and I would like NHTSA to investigate this very serious issue, on such a low mileage vehicle. I worry about the safety of my daughter and other vehicles.

The contact called on behalf of the owner of a 2017 Ford Focus. The contact stated that while his friend was driving at an undisclosed speed, the vehicle jerked and unexpectedly downshifted. The contact stated that the check engine warning light was illuminated. The owner of the vehicle pulled over to the side of the road. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 91,000.

Catastrophic engine failure, engine died and was unable to shift into gear My 16 year old daughter was driving on a busy highway when the engine died, causing her to stop completely on a 55 MPH road. She was unable to get the car into a gear to have it pushed to the side of the road and had to sit in the car with traffic flying by her until we could get a tow truck (approximately 30 minutes). She was unable to get out due to the traffic being so heavy. The vehicle had a limited warranty left on it, and it was towed to a facility where they diagnosed with blown head gasket and/or cracked cylinder head. It was towed to a dealership where it was discovered the car had an active recall that caused the engine failure. There was no warning signs previously.

Ford oil pump tensioner belt failed

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20-25 MPH, the vehicle felt like it was struggling to accelerate. The contact pulled to the side of the road and turned off the vehicle; however, the fan remained engaged for approximately two minutes. The vehicle was taken to the residence, where the check engine warning light illuminated. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V905000(Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair, but the dealer did not provide any assistance. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

Bought this car last June of this year and ever since then. First gear will buck sometime and second gear too. After I gotten to thrird gear it goes away. My local Tires Plus says that's with all Ford focus'es he think I'm crazy but I have let a friend drive it when I there and he says the same thing as me. It bucks..

The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle shuddered while shifting between 1st and 2nd gear, or upon acceleration. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 56,000.

The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the vehicle misfired. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 140,000.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact stated that the vehicle had hesitated to start. Additionally, the contact stated while driving approximately 20 MPH, the vehicle started sputtering, the RPMs increased, and the vehicle lost drive power. The check engine warning light was illuminated. The messages "Transmission Overheat" and "Transmission Failure. Could be Overheating - Pull Vehicle over Asap" were displayed. The vehicle was steered to the side of the road. The vehicle was restarted and was towed to the residence. The vehicle was then towed to a dealer, where the vehicle made an abnormal rattling sound. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,463.

The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 97,221.

The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH in traffic, the brake pedal was depressed; however, the brake pedal was firm. There was no warning light illuminated; however, an engine message was displayed on the instrument panel. The vehicle was taken to the dealer and was diagnosed and determined that the oil pump drive belt had fractured and there were debris inside the engine, causing engine failure. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The failure mileage was 55,784.

The contact owns a 2017 Ford Focus. The contact stated that while his son was driving at slow speeds, the vehicle jerked while depressing the accelerator pedal. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved a code for transmission clutch failure. The dealer was notified of the failure and the contact was informed that there were no recalls related to the failure. The vehicle was not repaired. The contact was referred to the manufacturer and attempted to file a case; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart after cooling down. The transmission overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); but was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 86,000. The VIN was not available.

Received recall notice 24N07 from Ford in December 2024, stating that we should get the canister purge valve replaced if the vehicle ever displayed any of the listed symptoms. The vehicle started displaying symptoms in April 2025. Brought the vehicle to Kruse Motors, Ford Service dealership in Marshall, MN. They replaced the canister purge valve. Shortly after this, the vehicle was still displaying symptoms of running out of gas, even though the gauge said it had 3/4 tank still. Continued to drive it for a few months, but continued to get worse and the car almost died a couple of times while driving at highway speeds. This could have caused an accident because the engine was stalling while still in gear, causing the vehicle to suddenly jerk and decrease speed rapidly. Brought the vehicle back to Kruse Motors, Ford Service dealership and they found that the fuel tank was collapsing. The technician stated that this was most likely caused by the canister purge valve malfunction that was part of the recall. Because of this, they submitted a request to Ford to replace the tank and any necessary parts and labor as a result of this damage. Ford responded saying that they will not cover this as it is not part of the recall. I appealed to Ford customer service explaining that the damage was caused by the recall but they still refused to do anything about it. The dealership gave me a quote for $2600 to repair the issue. Ford has created an unsafe situation by not replacing the necessary parts caused by the malfunctioning canister purge system.

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and failed to shift properly with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 73,000.

The contact owns a 2017 Ford Focus. The contact stated that after starting and driving forward, the check engine warning light illuminated, and the vehicle began to shake and vibrate. The vehicle was driven to the dealer who diagnosed that the clutch assembly, cylinder assembly, lever assembly and seals were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V845000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 57,313.

The vehichle was shuttering upon while it shifted into higher gears for a while and then about a week ago the vehicle stalled and would no longer go into gear.

The contact owns a 2017 Ford Focus. The contact stated while driving 25 MPH, the transmission was shifting abnormally and jumping into gear. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a transmission center, and it was determined that there was a clutch and gear shifting failure. The mechanic recommended a dual clutch and gear assembly replacement. The local dealer was contacted but the vehicle was not diagnosed or repaired; however, the contact was provided and estimate for the repair. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 108,000.

The contact owns a 2017 Ford Focus. The contact stated while the vehicle was stopped at a traffic light, the accelerator pedal was depressed and the transmission failed to shift properly, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 92,000.

Ford Focus 2017 Hatchback causing traffic jams and backup do to low speed, overheating, stalling, jerky shifting, Failure to move or hesitation in the middle of driving, causing the car to stop or slow down in the middle of traffic and blocking exits and cars from moving around the vehicle. Transmission overheating and car says to pull over when driving after a few minutes. Powertrain is affected car not driving at correct speed. Transmission clutch a disengaged and having a hard time engaging. Constant clutch issues. Causing issues to driver safety and others on the road. Ford knows about these models but are failing to fix at affordable price or provide warranty. Not upholding customer satisfactory.