2018 Ford Focus Complaint Log

RECALL 23V905 February 2024 This is a complaint about service for the Recall. Or, the lack thereof. Still hasn't been serviced by dealer Serramonte Ford in Colma, CA.650-395-2728 Car was delivered to dealer Wednesday April 22, 2026. And still hasn't been serviced, as far as I know. Inquired for status on Thursday 23rd, and Friday 24th. Never received any. call back. Called today, Saturday April 25, and was told that Service Department is closed. Left message on Service Manager voicemail. Monday the 27th will be 6 days without a car.

During their recall repair work on my cpv/ecm recall Rowe Auburn Ford allowed my car to leave their custody with the airbag light on and have refused to take responsibility or offer resolution to fix this issue without costing me more money.

Was seen by Ford Dealer And confirm TCM issues

The dual clutch PowerShift DCT transmission has failed. When placed in reverse, the engine RPM increases when accelerating but the vehicle does not move at all. While driving forward, the vehicle struggles to reach 10mph and the transmission slips severely. The vehicle is essentially undriveable. The vehicle has gotten stuck on neighborhood roads on 3 separate occasions due to complete loss of reverse function. I was stuck for 30 minutes to an hour which put me in way too much preassure and possibly, I could have ended up in danger. The vehicle had to be physically pushed by hand to move it. This created a dangerous situation for myself and others on the road. An independent mechanic diagnosed and replaced the clutch actuator assembly and fuel pump. After repairs the problem persists unchanged. The mechanic has noted the vehicle requires a full transmission replacement. This is a known defect with the Ford PowerShift DCT transmission affecting multiple model years. Repair costs have exceeded $1,500 with no resolution. The failed transmission puts safety at risk as the vehicle cannot accelerate properly in traffic and has no reverse function. Problem has been confirmed by an independent service center. Vehicle is available for inspection.

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering, jerking, and hesitating to accelerate as needed. The vehicle then stalled. No warning light was illuminated. The vehicle was towed to the dealer, who determined that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V011000 (Equipment); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

Engine light is on with the code reading the clutch and the transmission is overheating with sticking gears as I drive

All a sudden struggling to start. Crankshaft was bad and replaced. Still had issues. Checked plugs and they needed replaced less than 18.5k miles since engine and plugs replacement (under previous owner). Still had trouble starting. At least 12 different codes. Dropped off for diagnostics and now they're saying they found coolant in the cylinders and I need a whole new UPDATED engine. If the engine was replaced just under 2 years ago, why was the updated engine NOT used?? Engine replaced at 65k miles in April 2024. I bought the car used in July 2025 with 78k. Car now has 84k. I can tell you the exact miles I was able to get out of it was 7887. That's it. I have not had my car since thanksgiving 2025. This issue is STILL ongoing.

Recall 23s64 was completed and immediately was smelling and losing oil. Took back to dealer twice and second time they said it was fixed. A few thousand miles later I had sudden turbo failure. Lost all power and a huge amount of smoke making it impossible for me and other highway drivers to see. The turbo failed

The contact owns a 2018 Ford Focus. The contact stated that while driving approximately 65 - 70 MPH with the cruise control activated, the vehicle suddenly decelerated and then accelerated to the desired cruise control setting. The failure had occurred several times. Approximately 2 weeks later, while driving approximately 30 MPH, the vehicle stalled, and the hazard lights were activated. The vehicle was towed to the dealer, who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under warranty or recall. The failure mileage was approximately 150,000.

I am reporting about the recall that was previously done about the backup camera going black and hard to see out of ect for the ford fusion and other ford vehicles . However I own a 2018 ford focus SE hatchback and the camera is doing the same thing and it is not added to the recall so I am hoping you can investigate this and help with it getting a recall for safety because the recall on the other vehicles states it can cause an accident and this would be a huge issue as there are blind spots so the camera is important thank u for your time.

car stalled and I took it to three mechanics who all said transmission was shot.I replaced two oil pumps (low and high) in the last year or so also.Car is barely 8 yrs old with 101k miles on it. ONline says this problem is widespread.

The DPS6 clutch failed rapidly. It is available for inspection. The car will suddenly and aggressively speed up while trying to shift gears or will suddenly slow down when downshifting making a collision very likely. They problem has been confirmed by a dealer. It has been inspected by a ford dealership and confirmed bad. There were no warning lamps or other symptoms prior to failure. It first started around 2/08/2026. This is a well known faulty clutch in the ford focus and ford fiesta lines from 2012-2018. Several repair shops and dealerships in the area i spoke with all acknowledge the high rate of failures with this specific type of clutch.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the oil pressure and check engine warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the camshaft sensor was not operating properly. The vehicle was not repaired. The vehicle was taken to the residence, where a handheld diagnostic machine confirmed a failure with the camshaft. The contact’s son became aware that the rear sensor was covered in oil and the front sensor was dry. The vehicle was driven for 20 minutes but the failure persisted. Three separate dealers were contacted, but the contact was informed parts were not yet available. The manufacturer was notified of the failure but was unable to assist because parts were not available, even though it was indicated that parts were available. The failure mileage was approximately 89,000.

The engine stopped running do to bad timing belt / oil pump belt.

At 80000miles I noticed misfires and replaced original spark plugs per spec At 107578, misfires occurred, when I pulled plugs pos 1 was completely worn out, as well as pos 4.Codes were seen P0304 and P0301. Car ran well after replacement. I have been troubled by loss of coolant lately and could find no leaks. Also temp gauge in dash “wanders” Being retired I can’t afford to go to dealership. I believe spark plugs should not wear out after approx 25000 miles No overheating of engine has occurred . I drive about 12000/yr. Car is available to be seen. Dealer has not seen car Concerned problem could cause engine failure. Thank you

The contact owns a 2018 Ford Focus. The contact stated that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and was taken to the dealer to be repaired under the recall. Approximately 2-3 months after the recall repair was completed; while driving approximately 25 - 35 MPH, the engine made a loud thumping sound. There were no warning lights illuminated. The vehicle was not returned to the dealer. The manufacturer was not made aware of the failure. The failure mileage was 17,000.

Ref Recall #23V905: I brought my 2018 Ford Focus into Northside Ford, San Antonio on Tuesday, Jan 6th, to comply with referenced recall. I was told that to "get in line" I would have to leave my vehicle at the dealership until parts were available, approximately a one month wait. There was no provision for a written recall wait list - then notify the customer when parts are available. Nor was a loaner car available. I believe such a policy that requires customers to lose use of their vehicle for a month is a barrier to referenced recall compliance. I ask that Ford change their procedure.

Ford diagnostic revealed transmission friction element stuck in A. The service center mechanic said the damper unit, forks, motors, bearing sleeve, TCM needed to be replaced.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 35 MPH, the vehicle stalled and stopped in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull to the side of the road and activated the hazard lights. The vehicle was towed to the dealer, while the contact and her [XXX] son were picked up by the contact's grandmother. The dealer diagnosed the vehicle and determined that the failure was engine-related. The contact was informed that the repair would be covered under the recall; however, the part was not yet available. The dealer ordered the part. The contact stated that the vehicle had been with the dealer for approximately six weeks. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The malfunctioned component Engine Oil Pump failed while driving on highway causing the vehicle to both overheat and stall all at once, causing the vehicle to stop running in the middle of a main highway forcing me and another pedestrian to push the car into a gas station, out of the way of oncoming traffic, Ford did send out a recall notice for the Failed Oil Pump in December 2025 the same month my vehicle broke down. The vehicle was inspected by a mechanics shop, Master Muffler & Brake repair shop in Wareham Ma. as well as Empire Ford of New Bedford, Master Muffler & Brake concluded that the Head Gasket had blown, and Empire Ford of New Bedford concluded the issue was due to a cracked engine block. Prior to any issue there had been no warning signs then once the 2018 Ford Focus began to stall an overheating warning light as well as the check engine light began to flash at the same exact time as the vehicle itself breaking down.

I was driving on a major road at about 40mph. The oil light unexpectedly came on and I experienced a sudden reduction of engine power. There was no prior warning about this issue before the oil light suddenly came on. This power reduction caused unpredictable vehicle driving behavior that could have caused an accident. I was able to get the car to a nearby Ford dealership who told me that the oil light came on because the timing belt started to break apart and began to seize up the engine. They have told me that the entire engine will need to be replaced. The malfunctioning parts should still be available for inspection. So far, only the initial Ford dealership and the auto shop I had my car towed to for repair has inspected the vehicle. I have called Ford directly and they would not help with my problem because there has been no recall issued for my manual Focus model, though the automatic models have been recalled for a very similar or the same issue according to the Ford dealer.

Vehicle experienced a highway-speed overheat and automatic engine shutdown. Inspection revealed antifreeze intrusion into the under-hood engine fuse box, causing widespread fuse degradation and electrical failure. This occurred following recall-related service. Vehicle lost power and is unsafe to operate due to electrical contamination and fire risk. Manufacturer and dealer have been unresponsive.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted several times and informed the contact that the recall repair part had been ordered. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I was driving on a 40mph road, went to pass someone and touched the gas to do so and the car shuddered, lost power, and made a whining noise anytime the turbo would engage. The turbocharger had to be replaced. Luckily this occurred on a road that wasn't busy and was close to home. The car has 55,000mi on it and it meticulously maintained.

My 2018 Ford Focus with DPS6 PowerShift transmission exhibits documented defect symptoms: shuddering, delayed engagement, jerking, slipping, and unpredictable low-speed behavior. Ford corporate has refused to open a defect case or provide arbitration review. This transmission family has known litigation history and systemic defect documentation.

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly. There was no warning light illuminated. The contact stated that while at a stop, the vehicle shimmied while attempting to shift into gear. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was related to the transmission and the contact was referred to the dealer for further assistance. The vehicle was not diagnosed or repaired by the independent mechanic. The vehicle was then taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 64,000.

The contact owned a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. While the contact was about to pull over to the side of the road, the vehicle functioned normally. No warning lights were illuminated. The contact called the dealer; however, the contact was advised that there was a waiting list. The vehicle was not repaired. The contact stated that on a separate occasion, while starting the vehicle, the message "Engine Pressurized - Stop Immediately" was displayed on the instrument panel. The vehicle was towed to the dealer, where it was diagnosed, and determined that the radiator hose had detached. The vehicle was not repaired and was pending an inspection of the engine. The contact stated that the recall repair was still pending. The dealer failed to provide an appointment for the recall repair. The contact was informed that there were several warning lights illuminated; however, the contact stated that no warning lights were illuminated. The contact was the second owner of the vehicle and stated that the original owner experienced the same loss of power with the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

The fuel pump has failed and causes my car to loose power after the car has started. This is able to occur while operating the vehicle and results in immediate loss of power. This component has been inspected by an auto mechanic and will be looked at by the Ford dealership. A check engine warning appeared on 27Oct2025. However, my vehicle had been showing symptoms starting as early as Nov 2023. The symptoms included: a clunking vibration while accelerating the vehicle and switching gears, stalling at low speeds, and making weird noises when switching between gears at low speeds. I first contacted a Ford dealership about these symptoms six months ago.

I have had this car for 2 years, the transmission went on me in the middle of the night and I had to have it towed home and to a transmission SPECIALIST. I just got the car back 2 weeks ago after spending $2,000 to get it NH road legal. My transmission NEEDS TO BE REPLACED. I’ve contacted Ford, my car should be on the recall list but it isn’t. I have the junk transmission that they never should have “engineered”. The car has done nothing but cost my money and I still owe on because the dealership ripped me off. The attached file is from recent work, I haven’t gotten the invoice from AAMCO of Concord NH.

Transmission element B stuck on. Requiring replacement of clutch and actuator.

My vehicle is part of the 23S64/23V905 Ford recall. The car died in the middle of an intersection in 2024 and Ford finally agreed to replace the faulty parts with more faulty parts until there was a fix. Now there is a fix and Ford said they will not replace it because it's still running, but when/if the parts fail again, to bring it in and they'll fix it. So if the vehicle fails on the interstate or in the middle of an intersection again and I'm in a crash, then they'll fix it. But they will not fix it until they fail because "there are too many not running vehicles in front" of mine.

My wife was driving her car home from work when her car suddenly overheated in light traffic. She pulled over and called me. I came by and we saw that the coolant level was low, so we filled it up to the normal level and she drove it another 20 minutes back to our home. She said it was shuddering the whole way back. I started it in the driveway later that evening and a large amount of white smoke came out of the exhaust pipe and the engine still seemed to be misfiring. I tried starting it again the next day and it would crank but not start. It seems to be an issue with the engine, my guess is a ruptured head gasket. The shuddering caused by the misfires made the car unstable to drive especially if it died while she was at speed with other cars around. The car was towed to a dealer over 30 days ago and they said that it may be related to the open recall, but they won't know until they tear it down. Which they still haven't done. There were no engine codes or prior lamp indications until the overheating event.

The recall has yet to be resolved for me and the nearest appointment is 2 months away, A new problem that has arisen is the transmission jerks, struggles with the car not having any warning indications

The contact owns a 2018 Ford Focus. The contact stated that while attempting to start the vehicle, the low oil pressure and the check engine warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.

The contact owns a 2018 Ford Focus. The contact stated upon starting the vehicle, the vehicle briefly vibrated violently before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the engine was idling abnormally but was unable provide a diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,000.

On August 26, 2025, my 2018 Ford Focus suffered an engine failure and had to be towed by AAA to [XXX] of Saugus. Prior to the tow, service advisor [XXX] confirmed the vehicle could be inspected for secondary engine damage connected to Ford recall 23S64 (oil pump drive belt). On August 29, [XXX] texted me that the engine required replacement due to engine failure but that Ford would not cover it since the oil pump belt itself had “not failed.” He claimed Ford only covers engine replacement if the belt breaks outright. This is inaccurate: recall obligations extend to secondary damage caused by the defect, which in my case left the car inoperable. When I requested inspection documentation, technician notes, and photos, Service Director [XXX] and [XXX] told me “there is no checklist” and insisted the car was “drivable,” which was false—I have the AAA tow receipt. Internal correspondence shows [XXX] asking if photos “must have been taken for SSSC contact,” yet the case was never escalated to Ford’s Special Service Support Center as required. On Sept. 30, [XXX] emailed me that he would no longer respond, accused me of manipulating details, threatened storage fees, and refused to perform recall repairs. On Oct. 1, in person, he told me [XXX] “does not need to follow Ford recall protocol” because it is a private dealer and that he blocked my vehicle in Ford’s system to prevent any [XXX] location from performing recall work. I believe [XXX] of Saugus and Ford Motor Company have failed to comply with federal recall obligations, misrepresented the condition of my vehicle, refused escalation, and retaliated against me. I respectfully request NHTSA investigate Ford and enforce compliance with recall 23S64 so my vehicle has both the recall and the secondary engine damage repaired, ensuring that my car is safe to drive INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was on my way to a 7-Eleven to get gas once I filled it up. Those engine started sputtering and it did that for a minute until it finally started. I got to my school and then once I needed to go to school to school, my car was not going above 11 mph and when I was trying to reverse, it would not accelerate while reversing.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while his son was driving at various speeds, the vehicle stalled. The oil pressure warning light was illuminated. The contact's son was able to coast to the side of the road; however, the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The contact stated that the engine had been replaced before at approximately 35,000. The manufacturer was not notified of the failure. The failure mileage was 83,900.

Engine Oil Pump Stuck Canister Purge Valve Clutch Fracture My car has difficulty starting. I have had problems with my hill start assist and air bags. My car stalls when I press gas at a light. it makes a funny noise and jerks. My engine light will come on and stalls even more and then the transmission alert comes on my dash to tell me to pull over because it’s over heating. The takeoff is extra slow like a turtle and fluid leaking. I’ve had my car at the same dealership I purchased my car.

The contact owns a 2018 Ford Focus. The contact stated that upon attempting to start the vehicle, the vehicle failed to crank as intended. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the head gasket, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.

Loss of engine power, engine noise. I am submitting this complaint regarding Ford Motor Company’s handling of an active safety recall affecting my vehicle and its failure to complete recall-related repairs after directing me to a dealership for evaluation. I previously filed a complaint with NHTSA regarding this safety issue. Following that complaint, Ford Motor Company contacted me and instructed me to bring my vehicle to an authorized Ford dealership for recall inspection and repair. I complied fully and delivered my vehicle as directed. The vehicle remains at the dealership and has not been returned to me in a repaired or operable condition. After the vehicle was brought to the dealership, Ford Customer Service opened Case # [XXX]. I was advised in writing by a Ford representative that the matter would be escalated and that a supervisor would contact me on or about December 30, 2025. No supervisor ever contacted me. I waited almost two weeks beyond the promised date and followed up by email with no response. When I later contacted Ford Customer Service by phone, I was informed that my case had been closed. I was not notified in advance of the closure, was not provided any written explanation, and the promised supervisory review never occurred. At the time the case was closed, my vehicle remained at the dealership and the recall issue had not been resolved. I am requesting that NHTSA review Ford Motor Company’s handling of this matter to determine whether Ford is complying with its own published recall bulletin and service guidance for this specific recall number, including required inspection, escalation, and resolution procedures. I relied on Ford’s recall bulletin and representations when bringing my vehicle to the dealership. I respectfully request that NHTSA evaluate whether Ford’s actions comply with federal recall obligations and whether recall-related cases are being closed without proper review, notice, or completion of required repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have had problems with the clutch 3 times and had it repaired and it sounds like it is going again i have only 44,000 miles on my 2018 and this is ridiculous I love my ford but something has to be done. My warranty is over 7/2026.

The contact owns a 2018 Ford Focus. The contact stated while driving at various speeds, the vehicle jerked abnormally. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local dealer, where the fuel line was replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the local dealer where it was diagnosed with clutch failure. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

The contact's daughter owns a 2018 Ford Focus. The contact’s daughter received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact's daughter was fearful of driving the vehicle with the open recall. The contact stated that previously the vehicle experienced engine failure and the failure had occurred without warning. The contact stated that his daughter was traumatized and afraid of the failure reoccurring while driving. The manufacturer was made aware of the issue. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns 2018 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The message "Transmission Is Overheating" was displayed. Additionally, the contact stated that the vehicle had failed to reverse as intended. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure NHTSA Campaign Number: 18V845000(Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, but the contact was informed through a voicemail message that no assistance would be provided. The failure mileage was 99,500.

The contact owns a 2018 Ford Focus. The contact stated that while driving approximately 15 MPH, the check engine warning light illuminated, and the vehicle felt as if the transmission had slipped into neutral(N). The contact was not able to get the vehicle back into gear, and the vehicle lost forward momentum. The contact was in the parking lot of the residence and stopped and called a tow truck. The vehicle was towed to a local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was repaired. The contact stated that it was the fifth time that the clutch had been replaced. The contact stated that the clutch was most recently replaced in May 2024. The contact called the manufacturer and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,000.

My 2018 ford focus broke down in the middle of the road on [XXX] leaving it undrivable. The engine light came on and it gave an error saying “system engine fault, service now” I had it towed to Legacy Ford in Corbin KY on [XXX] and was they advised it was due to a recall with the with Oil Pump Drive belt and told me it would be covered but they didn’t know how long it would take….after having it for OVER a month, they called and said it was finished and ready for pick-up so I picked my car up on September 9th (still was driving weird) and picked my kids up from school & daycare, then went home so I only drove it about an hour before parking it. I went to leave to take my son to school the next morning and before I even pulled out of the driveway, the same error message had kicked on and the engine would seize and died- which is the same exact thing it did whenever it initially broke down…. Well they had it towed back to them on Wednesday September 10th so they could take a look at it since it was most likely related to the recall… So they called me the next day to let me know they had checked it out and it was an issue with the PCM and is unrelated to the recall and it will be $1,600 to fix it even though it’s doing the SAME EXACT thing it did whenever it broke down the first time. I found information supporting the fact that the issues from the recall can most certainly cause damages to the PCM. I also found out my car was part of a class action lawsuit and the Plaintiffs allege that Ford internally acknowledges that there is no permanent fix for the alleged defect; however, it continued to manufacture and sale the car. I don’t know what to do at this point but if they aren’t going to make it right then I guess my next step is to speak with an attorney for emotional distress and loss of pay. I tried to resolve the issue with the dealership but they weren’t helpful so customer support opened a case. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Focus. The contact stated that while driving 65 MPH, the transmission unexpectedly downshifted to a lower gear and the vehicle jerked abnormally. The transmission warning light was illuminated. The vehicle was able to restart. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 93,000.

Engine light is on for no reason and when the rpm’s spike and stutter when accelerating

I have had the clutch replaced and after 5 months I'm having issues with it again. The Ford dealer that I purchased it from it saying that there is no issue and they cannot duplicate the problem that I am telling them is occurring.