2018 Ford Focus Complaint Log

See attached document for complaint.

The contact owns a 2018 Ford Focus. The contact stated while driving 30-35 MPH, the vehicle made an abnormal ticking sound. The contact pulled over to the side of the road, where the vehicle failed to respond while in reverse(R). The contact drove to the residence at 5 MPH. The contact scanned the vehicle with a vehicle scanner and retrieved a DTC code related to the B-fork. The contact contacted an independent mechanic and was informed that the torque converter might have failed. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact stated while driving 70 MPH, the "Service Engine Soon," message was displayed. The contact stated that the vehicle then inadvertently lost motive power. The low oil and check engine warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included; however, parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was 64,000.

My engine completely locked up due to a faulty part at approx 68k miles. I sued and they immediately paid what I was asking for which was only the cost of the brand new engine I had to buy and the rental car for 3 months. In January, I was traveling approximately 55 mph when the light came on and said engine too hot, stop car now. I pulled over and opened the hood. It did not appear hot. I started the car up and temp was fine so continued down road. Approx 2 miles and temp shot up quickly and light came on again. Pulled over and waited for awhile. Car would not start and had to have it towed. It has been sitting since then while awaiting recall remedy. I am too scared to drive it with the potential for more serious issues such as fire.

The contact owns a 2018 Ford Focus. The contact stated while driving 55 MPH, the vehicle lost motive power. The contact veered to the side of the road. The low oil pressure, the check engine, and the battery warning lights were illuminated. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the engine had failed. The dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed that contact he needed to pay for the repair out-of-pocket and be reimbursed once the recall parts became available. The failure mileage was approximately 65,619.

While driving the oil pressure light came on. Within seconds the check engine light came on. The car was being backed out of my driveway at the time. It was pulled back in & parked at the end of my driveway. The oil was checked and was not low. I had it towed to a dealership. After a few days, the dealership called & told me I needed a new engine and turbo. I inquired about whether it was related to the current recall & was told “your oil pump isn’t working because of your motor”. How can they tell me it’s not because of the belt breaking down (which falls under the recall) without going into the motor to inspect the belt. I asked to speak with someone who actually worked on my car. The tech told me that the car lost oil pressure which meant the oil wasn’t moving and my engine burned up. I reached out to Ford & was simply given a case number & told that I would receive a letter when the parts are available for repair. I am beyond that point as my engine is already shot and it’s $6-7k to replace. But why replace the engine with the same engine that has the same belt that’s causing these issues??? The car belongs to my son who is a full time nursing student & REALLY needs his car. I can’t get a loaner and can’t afford to rent a vehicle for no telling how long. We are still having to make car & insurance payments on a car that we can’t drive. It is currently still sitting at the dealership. It’s $155 per hour to have the dealership go into the engine & inspect the belt to see if it in fact is at fault for my engine failure. That’s on top of the $100 I paid for towing and the $188 I paid for the diagnosis. Not to mention having to help my son pay for rides to school and work every single day. Ford needs to come up with a solution ASAP! The car was fine until this sudden loss of oil pressure.

The Transmission is shuttering badly when taking off from stop . Like the transmission is slipping .

See attached document for complaint

The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the RPM's were increasing and decreasing erratically on the tachometer, after which the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission was not shifting properly. Due to the failure the clutch 'A' stuck-engaged fault requiring the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 40,000.

The contact's daughter owns a 2018 Ford Focus. The contact stated that while her daughter was driving 5 MPH in the driveway, the oil warning light illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was like NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Focus. The contact stated while her husband was driving at an undisclosed speed, he heard an abnormal ticking sound coming from the engine compartment, after which the vehicle inadvertently lost motive power. The contact's husband was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the oil pump, resulting in engine damage. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 60,000.

The contact's brother-in-law owns a 2018 Ford Focus. The contact stated that while his brother-in-law was driving 20 MPH, the vehicle lost braking power. The brake pedal was depressed and went to the floorboard. The contact stated that the vehicle stalled with the check engine and low-pressure oil lights illuminated. The vehicle was taken to an independent mechanic, who stated that an engine replacement was needed. The mechanic informed the contact that the oil pump had failed. The contact called the local dealer and was informed that the part to fix the vehicle was not available. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided an estimate when parts would become available. The failure mileage was approximately 80,000.

I purchased this vehicle from a dealer on 10/3/2022 and have had some issues, and 1/22/2023 my oil light came on and i took the car to a Tires plus who said it was a camshaft sensor, and the engine was vibrating to only have the engine light come on later. Called dealership only to find that they closed shop and you have to reach out via email/text. I was told to take to a mechanic which I then took to Jensen who said that the engine was shot, could not be fixed but would have to be replaced. I contacted the dealer again via text letting them know..I did purchase an extended warranty through the dealer and they sent out their 3rd party inspector who assessed it as the same. NOW the warranty place wants to know WHY the engine failed in order for them to repair and even in that ..they said IF what caused it falls under their' do not cover' then they will not cover it. I have contacted the loan people prior to even this, the dealer (prior to this) about issues but they kept stating that nothing was wrong along with some cosmetic issues as well that they attempted to patch up..seatbelt was not working properly so they attempted to fix but still was tight and you have to pull to get it to roll up into the slot. My vehicle is now inoperatable and I have been w/o a vehicle since the date of engine failing. I also discovered other issues that were noted after the fact that were not revealed to me at the point of sale. (yes this is a branded title, and i was informed that the vehicle was ONLY hit on drivers door but was fixed, however via the warranty company who looked up CARFAX I was informed that there was way more damange to this vehicle then I was told). I am unsure what my next step and if you can give me some options of what I should do next would be great.

While driving 70mph on the highway my oil pressure light came on and I loss all power to my engine. I tried pressing the brakes and nothing happened. I lost ability to accelerate and then the brakes got hard and locked up so therefore lost ability to stop. I was able to coast off of an exit off the highway and had to try to not cause an accident until my car finally coasted to a stop. I had it towed to Portage ford in Portage Wisconsin and they told me that there is an advance notice recall but would not diagnose my car. They told me that they cannot do anything because the recall is just an advance notice and they are unable to open a repair order on it. They told me that because they could not open a repair order they could not verify that it was in fact the recall and told me that I would need to purchase a new engine completely. My oil had been recently changed and the oil levels were checked and they were good as well as the consistency. The recall is exactly word for word what happened but they told me the engine would be $6,000 and the labor would be 25 hours and likely another $6,000 so they qualified my vehicle as a total loss and that they wouldn't be able to give me more than $1,000 for my trade in. They said the Kelly blue book value was only a little under $8,000. My vehicle has a little over 50,000 miles on it only and was just out of powertrain warranty by maybe a month or two. This forced me into having to purchase a new car. They told me that if they found that it was related to the recall once they were able to open a repair order they would cut me a check for $5,000 because my car is obviously worth more than $1,000. I had just replaced the battery, front brakes and tires. No body damage or interior damage that would qualify the vehicle as lower trade in value. I bought it brand new and only owed $1,641on it and it would have been paid off completely. This is CLEARLY the recall but they refused to acknowledge it.

My car had a loss of motive power and the engine light and oil light came on. Checked the oil level, it was good, the light remained on. It also ran rough, had it towed to Future Ford shop. The diagnosis has been confirmed by Future Ford repair shop in Fresno, CA. that the recall for the oil pump is what is wrong with it. They said the engine has to be replaced. This will be the second engine replacement. I HAVE A CASE # [XXX]. MY REASON FOR CONTACTING YOU IS I NEED A LOANER CAR UNTIL FORD REPAIRS IT IN THE 2nd QUARTER. I JUST STARTED A NEW JOB 3 DAYS AGO AND I NEED A CAR. I CAN NOT AFFORD A RENTAL. PLEASE AUTHORIZE THE DEALER TO GIVE ME A LOANER CAR!!!!! I AM DESPERATELY BEGGING YOU FOR HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Focus. The contact stated that when her son started the vehicle, the check engine warning light illuminated. The contact stated that while her son was driving at an undisclosed speed, the RPM increased; however, the vehicle failed to accelerate as intended. The contact's son immediately parked the vehicle. The vehicle was towed to the dealer where it was diagnosed with a failed tube assembly and a failed clutch assembly. The contact was informed that the clutch assembly and tube assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,834.

My fuel system failed, causing fuel leakage, problems with starting my vehicle, pressing on the gas and the vehicle not driving, which caused me to get in almost 3 collisions. my check engine light sensors are being triggered for no reason and my car continues to jerk and not drive, even if there is fuel in the tank.

In Jan 2024 the car would not accelerate. Had to have it towed and got to a FORD dealership. They told us the engine is not working and needs replaced but their was a recall on the oil pump. They also said they have several cars same year with the same issue that are undriveable. It has been half a year and there still is no end in site for recall parts. I have lost my job due to no transportation and need to get this fixed. What is my next step. I have talked to FORD and just told it would be later this year but no date known.

First it started with the batterie we had to purchase a new batterie $207 then while driving the car turned of and I had to get the car towed I purchased from Ford dealer a new Starter I paid $279 I had the mechanic install the new starter I drove the car about 5minuts one one light away from the freeway entrance and i feel the car jerk it stopped while o was driving almost causing an accident I heard a big clunk I had to call the mechanic he drove to where the car turned on he inspects the car he put his CAR DIAGNOSTIC READER ON IT 10 CODES CAME UP ON THE SCREEN he let me know my engine is seized due to low oil pressure. The engine needs to be replaced. i called ford they told me unfortunatly theres an early recall for my vehicle and they dont have the parts or repair instructions until there 2nd quarter so I had to get another tow truck to tow my vehicle to the nearest ford . My car only has 70000-75000 miles the check engine engine light is turned on at the ford dealer they opened a ticket for me thr lady that helped me was very nice and helpfull unfortunatly thats the only thing they can do right now is keep the vehicle due the inspection and wait until the 2nd quarter for thr remedy which is 2-3 months from now when i called ford special support i was told the same thing for the moment its at the early stage of the recall now im left without a car now .

I was driving my ford focus se 2018 on 1/15/2024. Once I made my stop at an intersection leaving my community my vehicle did not accelerate when ever I made my full stop. I began to repeated make an attempt to accelerate but it refused to do so. I placed my hazardous light on and attempted to reserve back into my community but I noticed my clutch was not engaging when I switched gears to the appropriate gear despite Witnessing my dash board display the rear view to reverse, my vehicle remained stalled. I placed my ford focus 2018 in park so I’m able make a phone call I noticed my vehicle began to roll forward even tho it’s placed in park. After pushing my vehicle safety to the shoulder of the road I engaged the “E” brake. I felt comfortable and safe to leave the vehicle in it current state.

My 2018 Ford Focus has not been running correctly since about 30000 miles. As I accelerate, the car has trouble shifting into the next gear and will make a rattle noise that sounds like an object hitting against a fan blade. This makes it difficult to speed up on the freeway or accelerate correctly when I get a green light. I take it into the dealership regularly for an oil change and tune up but when I mentioned the issue they have told me they don't hear it and nothing is wrong.

The power steering went out when I was 50 miles from home. It was very difficult to steer and presented a safety hazard since the handling was compromised and it was nearly impossible to steer the car.

Jan 16, 2024 Our vehicle turned of while I was driving I almost crashed into another vehicle the vehicle jurked and swirved to the side it caused the car to move to the other lane and a sound of a bang occured my car turned off 4 days prior I had to get my car towed I went to ford to ford and order a starter because the car turned of while driving I had to get a mechanic he installed the starter but one week before that we thought the problem was just the batterie on jan 9 2024 I had to call AAA and purchase a battery on jan 13, 2024 my car stopped while I was driving.. We had the starter replaced and today is the second time this occured Jan 16,2024

The contact owns a 2018 Ford Focus. The contact stated while starting the vehicle, the low oil pressure warning light was illuminated. The contact pulled into the nearest gas station and added oil to the vehicle. The contact continued driving; however, the failure persisted, and the vehicle made an abnormal sound. The contact veered to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the oil pump drive belt tensioner had failed. The mechanic related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,664.

See attached document for complaint

The contact owns a 2018 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had damaged the engine. The contact was informed that the engine and catalytic converter needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 94,000.

See attached document for complaint

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal but the vehicle failed to respond as needed. The contact was unaware of any warning lights being illuminated. The contact drove the vehicle to the residence and then had the vehicle towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed. The dealer informed the contact that the parts were not available to repair the vehicle. The vehicle was not repaired. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

This incident occured right around the time of the initial recall. In January 2024. I had it repaired at another car repair shop hoping to reimbursed by Ford. The initial recall stated they would have a remedy by June 2024. This then was delayed until 1st quarter 2025. Still no remedy for the recall.

Engine oil light came on. Lost my brakes . Upon inspection brake vacuum pump failed. And turbo failed from oil starvation. Problem found. oil pump screen blocked off with belt particles.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle restarted after 2-3 attempts. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the repair was not yet available. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light was temporarily illuminated. The vehicle was taken to a certified mechanic, who was unable to determine why the warning light was illuminated. The mechanic cleared the system, and the warning light was no longer illuminated. The vehicle was taken to the dealer for the recall repair, but the recall repair was not performed. The dealer informed the contact that the recall repair could not be performed because the check engine warning light was not illuminated. The dealer advised the contact to return when the warning light illuminated again. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer and the contact was informed that the oil pump was losing pressure and the vehicle needed to be repaired. The vehicle was not yet repaired. The manufacturer was not made aware of the issue. The failure mileage was unknown.

Purchased car 9/30 and have driven less than 3600 miles. Engine slow to accelerate, also revving up while at a stop light, lurching forward, lagging, and recently on 1/3 not drive able and had to be towed. Engine light on with codes P2837 and P287B. Two different garages (1. Fritz Ford and McNairs Auto) have diagnosed this vehicle to have a defective TCM freezing up gears, causing transmission failure. Notified Ford Motors in MI, they advised me to submit a report to NHTSA to help. Repair cost is 8600.00 at McNairs, 9600.00 at Fritz Ford in Riverside, CA No warranty on this car! Please help!

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 10 MPH and slowing for pedestrians in a parking lot, the brake pedal was depressed however, the vehicle failed to slow down as needed. The contact shifted the vehicle to park(P) to stop the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that due to an oil pump failure, the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 86,000. VIN tool confirms parts not available.

The engine died while I was driving with my fiance, and the steering gave out. There was a loss of power to both the engine and brakes. The timing of shifting was inconsistent and I couldn't keep up with speed of traffic. Ford has confirmed that there is a problem with my vehicle and that the engine could explode. This is from their recall live on their site: "The engine oil pump drive belt tensioner arm to fracture, separate from the tensioner backing plate, and/or the oil pump drive belt material may degrade and lose teeth, resulting in a loss of engine oil pressure. A loss of engine oil pressure can result in engine damage and/or seizure, which can result in a loss of motive power and a loss of the mechanical vacuum pump required to provide power braking assist, increasing the risk of a crash." My car has been inspected by the local Ford dealership. There was a warning lamp that showed on the dashboard the day I had planned to get an oil change done by the Tuttle-Click Ford. They completed my oil change and did not acknowledge that I had an engine warning light. I had to call them back the same day to ask why the light was still on and if they fixed it, and they said to bring it back in. Once I did, they said they would have to take apart my engine. After bringing it to two other mechanics (the failure getting progressively worse), one of them was kind enough to let me know my car was recalled. Information that Ford never led out with once I brought my car in.

The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was stuck in first gear and the vehicle failed to shift gear as designed. The check engine warning light was illuminated. The contact was able to drive to the residence. The vehicle was towed to the dealer, where the transmission control module was replaced; however, the failure recurred at the dealer. The dealer then diagnosed the vehicle and determined that there were metal shavings inside the transmission and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the vehicle was out of warranty. The failure mileage was approximately 72,000.

Vehicle has been having more frequent issues starting up. Engine stalls intermittently and hesitates after fueling up. Been getting inaccurate fuel gauge and distance to empty readings lately. Vehicle is available for inspection upon request. My safety was compromised because the car stalled without warning on the highway almost causing me to get into an accident, and it also shut down on me after pulling out from the gas station after fueling up. Car also loss power and hesitated on highway when merging, causing traffic to back up. I feel extremely unsafe. Problem was replicated with my mechanic after driving with him from the gas station. The car has always passed inspection from when I bought it and i stay up to date with its maintenance from the dealerships. The Malfunction Indicator Lamp just illuminated a few days ago from 7/18/2024 but have been experiencing this issue slowly for a few months, and has been progressively getting worse until the check engine light came on which is the current situation. Mechanic found multiple codes P1450, P0456 and etc when he connected the computer to my car showing a CPV purge valve and other issues associated.

Loss of engine oil pressure, possible engine damage, and/or seizure.

There is a documented recall and class action suit filed and awarded that I was unaware of. I purchased this vehicle from Enterprise rental car and it was not disclosed to me. I have been repairing this exact issues with transmission skipping, stalling and making it dangerous to drive for years. The last independent service visit i was told there was nothing more that could be done except complete transmission replacement at my own expense. When looking for recall information my VIN is showing no issues. What’s happening and how do I stand with this situation?

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving on the highway at 50 MPH, the oil light illuminated, and the vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that DTC codes: P0012-P0014 had been retrieved, and that the vehicle had experienced internal engine failures. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 96,384. VIN tool showed no open recall.

The contact owns a 2018 Ford Focus. The contact stated that while driving 25-30 MPH, a message indicating that the transmission was overheating and needed to rest for 5 minutes was displayed. The contact veered to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown. The VIN was not available.

2018 ford focus shit down while driving down a main road in December 2023 Had it towed at our expense to a ford dealership, they told us the engine needs replaced, estimated around $9000 Recall came out a week or so later, for the oil pump causing the engine to seize. Still waiting to hear from ford about the recall, and have been out of a car for 5 months, and they declined offering me a temporary car. I don’t know what to do from here as the car has been sitting in my yard and the battery has also died now.

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. No further information was available. The contact had not experienced a failure. VIN tool confirms parts not available.