2004 Ford Freestar Complaint Log

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS USED AS A TAXI AND A CUSTOMER COMPLAINED THAT THE REAR SEATS WERE LOOSE. THE CONTACT THEN NOTICED THAT THE REAR SEATS WERE OUT OF PLACE AND THE REAR DRIVER'S SIDE WHEEL WELL WAS RUSTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR REPAIR. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE AND CURRENT MILEAGES WERE 269,359.

3RD ROW SEAT WOULD NOT LATCH ON THE DRIVER SIDE OF THE VEHICLE. UPON INSPECTION, IT WAS DETERMINED THAT THE ANCHOR USED TO ATTACH THE SEAT HAS COMPLETELY RUSTED AND IS NO LONGER FUNCTIONING. THE RUST IS FROM THE TIRE WELL AND THE TIRE IS VISIBLE FROM INSIDE THE VEHICLE. THE 3RD ROW SEAT IS NOW UNUSABLE AND UNSAFE. *TR

TRAVELING IN TOWN ON FATHERS DAY WITH 8 YR OLD SON AND 8 MONTH OLD DAUGHTER , LOST FORWARD POWER TRAVELING AT 30 MPH , ALMOST CAUSED ACCIDENT. FINALLY MADE IT TO SIDE OF ROAD, COULD NOT GET FORWARD/REVERSE POWER . HAD TO HAVE IT TOWED. *JS

UPON EXITING THE FREEWAY ONTO SECONDARY STREET THE VEHICLE STALLED OUT COMPLETELY. WE LOST ALL DRIVING FUNCTION, POWER STEERING ETC IN AN INSTANT. LUCKILY IT WAS LATER IN THE EVENING AND NOT MUCH TRAFFIC WAS BEHIND US AS THIS ROAD IS TYPICALLY VERY CONGESTED. WE WERE ABLE TO GLIDE INTO A TURN LANE AND OFF OF THE MAIN ROAD. THE VEHICLE WOULD NOT START AND HAD TO BE TOWED. LOCAL FORD DEALER CONCLUDED THE PCM SHORTED OUT AND THERE WAS A BLOWN IGNITION COIL. WE HAD CAR TOWED FOR SECOND OPINION AS WE COULD NOT BELIEVE THAT AT 40,000 MILES THE ENTIRE COMPUTER THAT CONTROLS THE ENGINE WOULD SHORT FOR NO APPARENT REASON. OUR REGULAR AUTO SHOP AGREED THAT THE PCM HAD SHORTED CAUSING IGNITION COIL TO FAIL AND BOTH HAD TO BE REPLACED RESULTING IN $1200 IN FEES/SERVICES AND A WEEK WITHOUT OUR VEHICLE SINCE THE PART (ACCORDING TO THE SERVICE SHOP) SHOULD NEVER GO BAD AND THEY DON'T KEEP THEM IN STOCK. WE FEEL AS IF FORD SHOULD BE HELD RESPONSIBLE FOR THEIR FAULTY MANUFACTURING AS WE DID NOTHING TO AID IN THE FAILING OF THIS PART AND MINIMAL MILEAGE/ WEAR AND TEAR HAS OCCURRED TO THE VEHICLE. WE WERE MERELY A FAMILY DRIVING HOME (WITH TWO TODDLERS) FROM A FATHER'S DAY DINNER WHO ENDED UP AT SIGNIFICANT SAFETY RISK WHEN OUR VAN JUST STOPPED MOVING, THANK GOODNESS FOR THE SLOW TRAFFIC FLOW THAT EVENING! *TR

INABILITY TO LATCH THE REAR SEAT, ENTIRE DRIVER SIDE ANCHOR PLATE COMPLETELY DETACHED FROM THE VEHICLE. *TR

JUST PURCHASED THIS USED 2004 FREESTAR. WITHIN DAYS THE ENGINE WOULD FAIL WHILE DRIVING. TRANSMISSION SHIFTING ISSUES. NOT STARTING. ETC.. HAD TRANSMISSION REPLACED BEFORE KNOWING OF RECALL ON THAT ITEM. STILL HAD THE ISSUES. PULLED OUT PCM AND IT WAS FILLED WITH WATER. INSTALLED NEW ONE. I LIVE IN FLORIDA. RAINY SEASON. ISSUES HAPPENED AGAIN WITHIN A WEEK. NEW PCM REMOVED AND WAS FILLED WITH WATER. I MYSELF FOUND THE SERVICE BULLETIN ABOUT THE ISSUE AS WELL AS SEVERAL COMPLAINTS BY OWNERS ON THE INTERNET. MY LOCAL DEALERSHIP WALKER FORD SWEPT THE ISSUE UNDER THE RUG AND WANTED TO CHARGE $900 TO FIND THE LEAK. I SHOWED THEM THE BULLETIN THAT THEY WERE UN AWARE OF. THEY WOULD NOT REPLACE MY PCM WITHOUT CHARGING ME AGAIN. WENT TO ANOTHER DEALERSHIP AND PAID FOR NEW PCM AND TOLD THEM TO PERFORCE SERVICE BULLETIN. SEEMED FINE UNTIL LAST 6 MONTHS. STARTING TO STALL A LOT. HIGH HUM WHEN ACCELERATING AND TURNING. MORE RESEARCH ONLINE AND I FOUND 2 MORE RECALLS ON VEHICLE. THE PCM ISSUE SHOULD BE A RECALL. FIND OUT HOW TO PERMANENTLY FIX THE ISSUE AND PERFORM IT FOR FREE WITH A NEW PCM. *TR

I LEFT WORK, GOT 3 PARKING SPOTS AWAY, LOST STEERING, BRAKES AND GAS. ENGINE WAS STILL RUNNING. TRANSAXLE LIGHT CAME ON, SHUT OFF VAN, TRIED AGAIN AND IT DROVE MAYBE A FEW FEET AND IT WAS AS IF IT WAS IN NEUTRAL. ENGINE LIGHT, BATTERY LIGHT AND OIL LIGHT CAME ON. SHUT IT DOWN TRIED AGAIN, DROVE ABOUT 10 FEET AND IT DIED. HAD IT TOWED TO VIP WHO HAD NO ANSWERS, TOWED TO FORD WHO SAID IT THERE WAS WATER IN THE PCM. THEY DRIED IT OUT AND SAID GIVE IT A GO. GOT IT HOME DROVE IT ONE DAY AND THE NEXT(AFTER RAINING) IT WOULD NOT MOVE OUT OF DRIVEWAY. IT WOULD GO INTO GEAR BUT HITTING THE GAS WAS AGAIN LIKE IN NEUTRAL. IT WOULD MOVE MAYBE A FEW INCHES AND THEN NO LONGER. THE ENGINE LIGHT CAME BACK ON AND THE VAN BUCKED SOME. TOWED TO FORD AGAIN AND THEY SAID IT IS DEFIANTLY WATER GETTING IN THE PCM. I HAVE BEEN SEARCHING ONLINE AND I SEE MANY PEOPLE COMPLAINING ABOUT THIS ISSUE. I AM WORRIED BECAUSE THERE IS ANOTHER RECALL COMING IN A MONTH OR SO FOR THE TORQUE CONVERTER AND I HAVE 2 SMALL CHILDREN THAT RELY ON THAT VAN. I CAN'T TRADE IT IN CAUSE THEY ARE ONLY WILL TO GIVE US $1000 WHEN WE OWE 6. WE ARE WITHOUT VEHICLE AGAIN, WITH MY HUSBAND AND I HAVING JOBS AND TWO KIDS. I FEEL UNSAFE IN MY VAN, EVEN IF WE ARE TO GET IT FIXED, WE HAVE TO HOPE THE TORQUE CONVERTER DOES NOT GO WHILE WE ARE DRIVING BEFORE THE RECALL. *JB

I WAS DRIVING MY FORD FREESTAR ON A HIGHWAY AT 65MPH. ALL OF A SUDDEN IT LOST POWER AND MADE AN ODD NOISE. DROVE AS BEST I COULD TO AN EXIT. STOPPED AND IT WOULD NOT GO FORWARD OR BACKWARD. LUCKILY THERE WAS NO ACCIDENT AS I LOST POWER. TOWED TO LOCAL FORD DEALER. THEY REPLACED TORQUE CONVERTER, BUT SAID THEY COULD NOT GET IT IN 4TH GEAR. THE VAN HAD BEEN RUNNING FINE PREVIOUSLY.FORD COVERED COST OF CONVERTER ONLY. RECEIVED CALL THAT THE TRANSMISSION WAS SHOT AND IT MUST HAVE BEEN GOING BAD. I QUESTIONED THAT THERE WERE NOT PREVIOUS PROBLEMS AND HAVE ALWAYS HAD IT SERVICED EVERY 3000 MILES. EVEN HAD THE TRANSMISSION FLUID REPLACED LAST YEAR. PREVIOUS PROBLEMS WITH AIR CONDITIONING COMPRESSOR. THAT WAS OVER 1000 DOLLARS AND NOW THE LATEST IS OVER 1800 DOLLARS. WE GET THE VEHICLE SERVICED REGULARLY TO PREVENT EXPENSIVE REPAIRS, BUT OBVIOUSLY THIS MUST NOT BE OF ANY HELP. VERY UNHAPPY WITH TREATMENT BY SERVICE DEALER AND FORD (THEY HUNG UP ON ME). IT IS POSSIBLE THAT IT MAY HAVE COINCIDENTAL, BUT NOT THOROUGHLY CONVINCED. IT SHOULD HAVE BEEN RUNNING POORLY IF THAT WAS THE CASE. I BELIEVE THEY SHOULD HAVE SPLIT THE DIFFERENCE IN THE COST SINCE THEY DID NOT PREVIOUSLY FIND A PROBLEM. *TR

DRIVING AND BATTERY LIGHT, ABS AND BRAKE LIGHT ALL ILLUMINATED. NO ISSUES WITH BRAKING. REPLACED PCM IN NOV 2011 FOR SIMILAR ISSUE. CAR AT DEALER FOR A WEEK SO FAR AND INDICATE NEEDS AN ALTERNATOR (MAYBE) AND PCM. MULTIPLE PCM ISSUES REPORTED ON THIS MAKE AND MODEL. TSBS, ETC. WHEN IS ACTION GOING TO BE TAKEN. DEALER INDICATES PART IS ON BACK ORDER FROM FORD. PLEASE TAKE SOME ACTION THIS IS IN ADDITION TO A TORQUE CONVERTER ISSUE ALREADY UNDER RECALL. THE PCM CONTROLS EVERYTHING AND COULD HAVE CAUSED THIS CAR TO FAIL AND HURT SOMEONE. *TR

2004 FREESTAR. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 11S25/12V006000. RELATED TO TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT MOVE FORWARD OR GO IN REVERSE. THE CONSUMER HAD THE NECESSARY PARTS REPLACED AT HER EXPENSE. THE CONSUMER IS SEEKING REIMBURSEMENT. *JB

HAD THE TORQUE CONVERTER REPLCED UNDER RECALL AFTER RECEIVING THE RECALL NOTICE. TRANSMISSION LIGHT WAS GOING OFF AND ON. AFTER HAVING IT REPLACED, THE LIGHT WAS STILL GOING OFF AND ON. HAD PAUL MILLER FORD IN LEXINGTON, KY LOOK AT THE TRANSMISSION. THEY STATED IT NEED A TOTAL TRANSMISSION REPLACEMENT FOR $3100. TOOK IT TO A LOCAL TRANSMISSION SHOP AND THEY REPLACED THE PUMP SHAFT AND BEARING. LIGHT IS STILL GOING OFF AND ON AS IF NOTHING HAD EVER BEEN TOUCHED. *TR

MY VAN WOULD NOT GO IN REVERSE , WHEN IT FINALLY DID IT KEPT DYING . TOOK TO FORD DEALERSHIP THE PROBLEM WAS THE COMPUTER BRAIN COST 1100. 2DAYS LATER THE EXACT SAME THING. THE PROBLEM IS SUDDEN LEAVING U STRANDED WITH NO WARNINGS. *TR

WE WERE RETURNING HOME FROM WEEKEND TRIP WHEN I NOTICED RUBBING NOISE AND HOT RUBBER SMELL COMING FROM REAR OF VAN. TWO CHILDREN IN REAR SEAT SAID SEAT WAS VIBRATING BADLY. I AM A STATE CERTIFIED MASTER MECHANIC SO I PULLED OVER TO INVESTIGATE. I FOUND THAT BOTH REAR SEAT STRIKERS HAD RUSTED LOOSE AND THE SEAT PUSHED THE METAL AND STRIKER AGAINST THE LEFT REAR TIRE. I FEEL THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IF THE METAL RUBBING ON THE TIRE HAD CAUSED A BLOWOUT. THE CHILDREN IN THE REAR SEAT COULD HAVE BEEN SERIOUSLY INJURED FROM THE TIRE AND FROM THE SEAT NOT BEING SECURED. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION BEGAN TO JERK AND SUDDENLY THE ENGINE STALLED WITH AN ILLUMINATION OF THE ENTIRE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE FAILURE RECURRED NUMEROUS TIMES AND HAD BEEN PREVIOUSLY TAKEN TO THE DEALER TEN TIMES WITHIN A TWO YEAR PERIOD. THERE WERE NUMEROUS REPAIRS MADE TO THE VEHICLE IN AN ATTEMPT TO CORRECT THE FAILURE HOWEVER, THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

I HAD MY VEHICLE TO THE FORD DEALERSHIP ON A RECALL FOR THE THIRD ROW LATCH/CORROSION ISSUE. WHILE IN THE PROCESS OF DOING THE REPAIR, THE SERVICE DEPT. FOUND MASSIVE UNDERCARRIAGE CORROSION, IN WHICH OTHER PARTS OF MY CAR WERE DISINTEGRATING & FALLING APART, SUCH AS THE STARTER AND THE ENGINE MOUNTS, AS WELL AS PARTS OF MY EXHAUST SYSTEM. WHILE MY CAR WAS ON THE PREMISES THERE WERE ALSO TWO OTHER FREESTARS WITH SIMILAR AMOUNTS OF MASSIVE CORROSION ON THE BODY OF THE VEHICLE, PARTICULARLY ALL OF THE DOORS. MY VEHICLE IS ONLY 9 YEARS OLD AND HAS BEEN TAKEN CARE OF WITH REGULAR MAINTENANCE AND SHOULD NOT LOOK 20 YEARS OLD WITH THE CORROSION THAT IT HAS ACCUMULATED. I ALSO HAVE A LARGE, VISIBLE CRACK IN MY WHEEL WELL IN THE REAR PASSENGER AREA CAUSED BY CORROSION AND MY VEHICLE MAY NOT PASS INSPECTION. I HAVE BEEN IN TOUCH WITH FORD MOTOR CO. AND THEY SEEMED ONLY CASUALLY INTERESTED, BUT DID GIVE ME A CASE FILE # [XXX]. THEY REPORT THAT THERE IS CURRENTLY NO RECALL ON ANY OF THE PERIPHERAL CORROSION PROBLEMS AND COULD NOT GUARANTEE THAT THERE WOULD BE A RECALL ON THIS. THE SUPERVISOR AT THE DEALERSHIP EXPRESSED TO ME THAT HE HAS SEEN AT LEAST 6-8 OTHER FREESTARS WITH THE SAME CORROSION IN THE SAME PLACES. MY CAR IS ROTTING FROM THE INSIDE...PRESENTLY WHEN IT RAINS, MY FRONT PASSENGER DOOR ACCUMULATES WATER INSIDE, WHICH EVENTUALLY DRAINS ITSELF OUT THROUGH THE CORROSION UNDERNEATH THAT PANEL. PLEASE HELP ME TO FORCE A RECALL ON THIS ISSUE SO THAT I CAN GET MY CAR REPAIRED IN AN APPROPRIATE MANNER AND FEEL SAFE IN DRIVING WITHOUT WORRYING THAT MY VEHICLE WILL DISINTEGRATE UNDERNEATH ME FROM THIS MASSIVE CORROSION PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TURNING A CORNER WE HEARD A LOUD NOISE COMING FROM THE LEFT REAR TIRE. AFTER GETTING HOME WE PULLED THE LEFT REAR TIRE OFF TO INSPECT THE BRAKES, WHICH WERE FINE. WE DID NOTICE THAT THE WHEEL WELL WAS RUSTING OUT AROUND THE THIRD ROW SEAT LATCH. THE LATCH WAS LOOSE AND UPON FURTHER INSPECTION DID NOT LOCK THE THIRD ROW SEAT INTO PLACE. WHEN CARRYING PASSENGERS IN THE BACK SEAT THE LATCH IS PUSHED OUT FAR ENOUGH THAT IT ACTUALLY RUBS ON THE REAR TIRE, WHICH COULD RESULT IN TIRE FAILURE. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS SEVERE HESITATION AND THEN IMMEDIATELY THE TRANSMISSION COMPLETELY LOSS POWER. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE TORQUE CONVERTER UNDER THE NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). TWO WEEKS AFTER THE REPAIR WAS PERFORMED, THE TRANSMISSION WOULD NOT FUNCTION IN THE REVERSE GEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/6/12 *CN UPDATED 08/16/2012 *JS

THE VAN WOULD START AND DIE - WHEN IT DID STAY RUNNING YOU COULD PUT IT IN DRIVE OR REVERSE AND IT WOULDN'T MOVE - TOOK IT TO SANDERS FORD IN JACKSONVILLE, NORTH CAROLINA. - THEIR INSPECTION FOUND WATER IN THE PCM CONNECTOR - THEY CLEANED THE PCM CONNECTOR AND APPLIED DIELECTRIC GREASE - THE SERVICE MANAGER ALSO SAID FORD ADVISED THEM TO APPLY A BEAD OF CHAUKING TO DIVERT THE WATER AWAY FROM THE PCM CONNECTOR - IS THIS BEEN A PROBLEM WITH OTHER FREESTAR OWNERS. *JS [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3RD ROW BENCH SEAT, DRIVERS SIDE U TYPE BOLT BRACKET( THE INSIDE PIECE THAT THE REAR SEAT LOCKS INTO)...COMPETELY RUSTED THROUGH AND PARTIALY FELL ONTO THE TIRE AND BRAKE ASSEMBLY. THE PASSENGERS SIDE IN ALSO CRACKED AND BRITTLE. THE VAN STILL RUNS FINE BUT WE CANNOT USE THE 3RD ROW SEAT. OUR CHILDEREN WERE SITTING ON IT WHEN IT FINALLY BROKE AND FELL ON THE WHEEL. IT MADE A HELL OF A NOISE . WE WERE ABLE TO GET STOPPED WITHOUT MUCH OF A PROBLEM.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER SIDE OF THE VEHICLE WAS RUSTED. THE REAR DRIVER SIDE WHEEL WELL WAS RUSTED AND REACHED THE FUEL FILLER PIPE. THE CONTACT ALSO STATED THAT THE REAR DRIVER SIDE SEAT WAS ALSO RUSTED AND WOULD NOT LOCK IN PLACE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND THE CURRENT MILEAGES WERE 96,400.

RE: RECALL 11S25 A TRANSMISSION FAILURE JUST HAPPENED TO MY WIFE TODAY ON THE LONG ISLAND EXPRESSWAY AT EXIT 43 AREA. SHE WAS PASSING A CAR IN THE PASSING LANE DOING 60 AND SUDDENLY LOST POWER, SHE WAS LUCKY SHE WAS ABLE TO GET OVER THE 3 REQUIRED LANES TO SAFETY. I HAD RECEIVED A LETTER A FEW MONTHS AGO ABOUT THE TRANSMISSION TORQUE CONVERTER FAILING RECALL AND THAT PARTS WERE NOT AVAILABLE TILL JUNE IN THE MEANTIME I HAVE TO PAY FOR A TOW NOW AND TOLD IT WOULD BE 2-4 WEEKS BEFORE THE VAN IS REPAIRED IF THAT IS THE PROBLEM. IT SEEMS TO ME THEY ARE TRYING TO WEASEL OUT ALREADY AND ANY GOOGLE SEARCH ABOUT THIS BRINGS UP PAGES OF HITS ON THIS ISSUE WITH THE SAME SYMPTOMS.. THIS MEANS I MAY BE WITHOUT A CAR FOR THE NEXT 4 WEEKS?? THIS IS UNACCEPTABLE. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION OVERHEATED WHILE DRIVING 60 MPH. THE FAILURE OCCURRED WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE TORQUE CONVERTER WAS NOT SUPPLYING FLUID TO THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 198,000 AND THE CURRENT MILEAGE WAS 201,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED ON TO THE SHOULDER AND THEN TOWED TO THE DEALER. THE DEALER INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER NEEDED REPLACING. IN ADDITION, THE DEALER ADVISED THAT THE PARTS NEEDED TO MAKE THE REPAIR WOULD NOT BECOME AVAILABLE UNTIL THE MIDDLE OF JUNE. THE MANUFACTURER WAS NOTIFIED WHO CONFIRMED THAT THE PARTS WOULD BECOME AVAILABLE IN JUNE AND OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS BEING EXAMINED BY AN INDEPENDENT REPAIR SHOP WHEN THE CONTACT WAS INFORMED THAT THIRD ROW SEATING WAS DETACHED FROM THE FLOOR MOUNTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 92,865.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE TRAVELING 25 MPH, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELRATE, BUT IT DID NOT STALL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEEAGES WERE 120,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE FLOOR MOUNTS FOR THE REAR SEATING RUSTED AND RENDERED THE REAR SEATING INOPERABLE. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 89,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STOPPED ACCELERATING AND WOULD NOT SHIFT GEARS. THE CHECK ENGINE WARNING LIGHT ALSO ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THE DEALER STATED THAT THE WIRING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT ALSO RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER), BUT THE DEALER WOULD NOT REPAIR THE RECALL, STATING THAT IT WAS NOT RELATED TO THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE.

WHILE DRIVING MY 2004 FORD FREESTAR 4.2 LITRE ,AT SPEED OF 60MPH ON HIGHWAY SUDDENLY VEHICLE STALLED , AND I HAD TO ACT FAST AND COASTED VEHICLE 2 LANES OVER TO HUG SHOULDER OF HIGHWAY. PUT VEHICLE IN PARK TURN IGNITION OFF TURN THE KEY OVER VEHICLE STARTS FINE I DRIVE BACK ON THE HIGHWAY VEHICLE DRIVES GOOD LIKE NOTHING OCCURRED, MY THOUGHT WAS FUEL LINE PROBLEM, SO HAD MECHANIC LOOK AT IT HE CHANGED MY FUEL PUMP , FUEL FILTER, FUEL PRESSURE SENSOR , SO BACK ON THE ROAD WITH VEHICLE , VEHICLE KEEPS STALLING AT 50-60MPH AND ALSO STALLS AT TRAFFIC STOP LIGHT WHILE IDLING. HAVING DONE SOME RESEARCH ONLINE MY PROBLEM SEEMS LIKE FORD MOTOR COMPANY HAS A DEFECT PROBLEM IN THE PCM (POWERTRAIN CONTROL MODULE)WITH THE FORD FREESTARS/MERCURY MONTEREY MODELS IT SOLD. I BELIEVE NOW MY VEHICLE IS NOT SAFE TO DRIVE AND ENDANGERS OTHER DRIVERS ON THE ROAD. PLEASE LOOK INTO THIS SYSTEMATIC PROBLEM WITH FORD FREESTARS/MONTEREY MINIVANS. *TR

PCM WET AND ENGINE WILL DIE WHEN UNDER LOAD. TURN ON POWER OPTION WILL CAUSE THE ENGINE TO DIE. *TR

OPEN INVESTIGATION PE11039. THE THIRD ROW FRONT SEAT ANCHOR IS SECURED TO THE REAR WHEEL WELL. ON THE DRIVER SIDE, THE AREA OF THE WHEEL WELL WHERE THE SEAT ANCHOR IS LOCATED COMPLETELY RUSTED OUT OF OUR VAN AND DETACHED, LEAVING A GAPING HOLE IN THE WHEEL WELL. ON THE PASSENGER SIDE, RUST IS APPARENT IN THE SAME AREA, THOUGH THE ANCHOR HAS NOT YET SEPARATED. *TR

2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE 12V-006000 *TGW THE CONSUMER STATED THE VEHICLE IS AT A SALVAGE YARD, AS HE NO LONGER OWNS IT. THE TRANSMISSION FAILED. AFTER THE PCM WAS REPLACED, THE TRANSMISSION FAILED AGAIN. *JB

APPROPRIATE HANDLING- LETTER RE 11S25- NHTSA RECALL 12V006000 REIMBURSEMENT FOR HER 2004 FORD FREESTAR. *KB THE TORQUE CONVERTER WAS REPLACED TWICE. ALSO, THE INNER AND OUTER TIE ROD ENDS WERE WORN AND LOOSE, AND THE CV AXLE WAS LOOSE. *JB

2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE 11S25/NHTSA RECALL 12V-006 RELATED TO TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL. *JB

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS PERFORMING AS NORMAL UNTIL THE VEHICLE WAS SERVICE UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AFTER THE REPAIRS, THE VEHICLE HAD BECOME RESISTANT TO ACCELERATION ATTEMPTS AND COULD NOT BE DRIVEN. THE DEALER WAS CONTACTED AND ADVISED THAT DEBRIS FROM THE TORQUE CONVERTER COULD HAVE TRAVELED INTO THE TRANSMISSION, CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS AND THE CONTACT CONTINUOUSLY PUMPED THE ACCELERATOR PEDAL. IN ADDITION, THE CONTACT COULD FEEL THE TRANSMISSION FAILING AND CAUSING THE VEHICLE TO BECOME SLUGGISH WHEN ACCELERATING. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000, (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE CONTACT WAS DENIED RECALL REPAIRS BECAUSE SHE WAS ADVISED THAT THE TRANSMISSION WOULD HAD TO COMPLETELY FAIL BEFORE IT COULD BE REPAIRED UNDER THE RECALL CAMPAIGN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 104,000. UPDATED 7/18/12 *CN UPDATED 07/25/12

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT WAS ABLE TO SAFELY COAST TO A STOP. THE VEHICLE WAS PUSHED HOME BY ANOTHER VEHICLE. THE CONTACT EXAMINED THE VEHICLE AND NOTICED THAT THE ENGINE SEIZED IN ADDITION TO THE TRANSMISSION FAILURE. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER, NOR HAD IT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 90,000. UPDATED 04/27/12*LJ THE CONSUMER WAS INFORMED, THE TRANSMISSION COULD NOT BE LOOKED AT, UNTIL THE ENGINE WAS REPLACED. UPDATED 04/27/12

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE TRAVELING 30 MPH, THE CONTACT NOTICED THAT THE FRONT SUSPENSION AND AXLE HAD SUDDENLY SEPARATED FROM THE VEHICLE, CAUSING THE VEHICLE TO CRASH INTO A PARKED VEHICLE. NO ONE WAS INJURED DURING THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURE. THE CURRENT AND THE FAILURE MILEAGES WERE 87,308. UPDATED 05/10/12*LJ THE CONSUMER STATED WHILE DRIVING, THE RIGHT TIRE ON THE PASSENGER SIDE OF HIS VEHICLE SIMPLY COLLAPSED. THERE WAS A LOUD BANG AS THE FRONT SIDE DROPPED GOUGING THE HUB CAP AND THE METAL WHEEL INTO THE ASPHALT LEAVING A NARROW STRIP IN BETWEEN MY WHEEL AND THE ANOTHER VEHICLE THAT WAS DOUBLE PARKED. HIS VEHICLE CONTINUED TO GOUGE THE ASPHALT AND THEN STOPPED. THE COLLAPSED TIRE DID RUB THE LEFT LOWER SIDE SPORT TRIM OF THE OTHER VEHICLE WHICH LEFT BLACK RUBBER MARKS ON THE DOUBLE PARKED VEHICLE. THE CONSUMER STATED HIS SPEED WAS ABOUT 25 MPH AND AS HELD THE STEERING WHEEL, THE AIR BAG DEPLOYED, WITH SUCH GREAT FORCE IT SHATTERED THE WINDSHIELD. THE VEHICLE WAS TOTALED. THE CONSUMER STATED THE POLICE REFUSED TO MAKE A REPORT AS THERE WERE NO INJURIES. UPDATED 07/12/12

TL* THE CONTACT OWNS 2004 FORD FREESTAR. AS THE CONTACT WAS DRIVING, THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION) AND CALLED THE LOCAL DEALER TO SECURE AN APPOINTMENT. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED TO MAKE THE REPAIRS WOULD NOT BECOME AVAILABLE UNTIL LATER IN THE YEAR. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 149,565. UPDATED 05/03/12*LJ

REAR 3RD ROW SEAT LATCH IS COMPLETELY RUSTED THROUGH MAKING THE REAR SEAT COMPLETELY UNSAFE AND UNUSABLE. COULD CAUSE SERIOUS INJURIES IN A ACCIDENT IF RUST GOES UNDETECTED, VEHICLE IS KEPT IN GARAGES AND WELL MAINTAINED. *TR UPDATED 05/31/12*LJ

THE POWER TRAIN SHIFT TO LOST OF POWER AND NOT WANTING TO MOVE IN FORWARD. *TR

DRIVING NORTH ON MINNESOTA HIGHWAY 169 AT 65MPH AND NOTICE SMOKE COMING FROM THE ENGINE COMPARTMENT. I IMMEDIATELY PULLED OVER ONTO THE SHOULDER AND WITHIN THREE MINUTES THERE WERE FLAMES COMING FROM THE ENGINE COMPARTMENT AS WELL AS SMOKE. THERE WAS NOTHING WRONG WITH MY VEHICLE AND IT WAS RUNNING WELL WHEN ALL OF A SUDDEN IT JUST STARTED SMOKING AND THEN IT BURST IN TO FLAMES. *JS

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). ONCE THE VEHICLE WAS REPAIRED, THE CONTACT NOTICED THAT THE TRANSMISSION WARNING LIGHT WOULD ILLUMINATE SPORADICALLY. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THERE SHOULD BE AN AMENDMENT TO THE RECALL STATING THAT WHEN THE TORQUE CONVERTER FAILS WHILE DRIVING, ALL OF THE TRANSMISSION FLUID SHOULD BE FLUSHED OUT TO MEND THE BROKEN COMPONENTS. THE FAILURE AND THE CURRENT MILEAGE WAS 178,000.

1) WE NOW HAVE TRANSMISSION FAILURE. THE COST TO REPAIR EQUALS MOST OF THE VEHICLE'S VALUE. 2) DRIVER-SIDE PASSENGER DOOR CLOSES AND OPENS AGAIN CONTINUALLY. WE GET OUT AND DO THAT MANUALLY. 3) WITH FOOT OFF ACCELERATOR, GOING DOWN HILLS, THE FREESTAR TRANSMISSION HAS "CHUGGED" FOR A COUPLE OF YEARS NOW, REPRODUCE-ABLE AT DEALER LAST YEAR BUT THEY COULD NOT FIND CAUSE (WE RAN OUT OF MONEY LETTING THEM STUDY IT).... WE NOW KNOW THESE THINGS ARE ALL RELATED. RESEARCH ONLINE SHOWS OTHER OWNERS HAVE FOUND WET PCM TO BE PROMULGATING CAUSE FOR DOOR SENSORS AND THE CAUSE FOR PREMATURE FAILURE OF TRANSMISSION DUE TO DAMAGE CAUSED BY PCM OVER TIME. TO PUT PCM BELOW WINDSHIELD, WITHOUT PROPER WATERPROOF HOUSING, THIS IS A DESIGN ERROR THAT CAUSES VERY, VERY EXPENSIVE DAMAGE AND REPAIRS THAT WILL BE REQUIRED AGAIN, WITHOUT PCM BEING TOUCHED. DEALERS REPAIR DAMAGE (NOT CAUSE) UNDER WARRANTY, BUT MOST OF US ARE NOW OUT OF WARRANTY. WE'VE ONLY GOT 74000 VERY WELL-CARED FOR MILES. PROBLEM IS THE VEHICLE IS NOW NOT DRIVABLE; TRANSMISSION IS SHOT. FORD REFUSES TO MAKE GOOD FOR US. THE SCHEDULE RECALL FOR THE TRANS AXLE WILL BE OUR NEXT REPAIR, BUT IT WON'T REPLACE THE TRANSMISSION! SEE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A!MAKE=FORD&MODEL=FREESTAR&ED_MAKEINDEX=.F0FB94A. *TR

TRANSMISSION POWER FAILURE- SINCE IT WILL NOT SHIFT. I CONTACTED FORD-WAS TOLD TO TAKE IT TO DEALER FOR RECALL REPAIR.. THEY SAID CONVERTER REPLACEMENT. BUT NO PARTS- DON'T KNOW WHEN? BRING 4-1-12 AND LEAVE IT. I ASKED ,WHAT WILL YOU DO? I SAID WAS RUNNING FINE TILL THIS- WHAT IF CONVERTER DOESN'T FIX? SORRY; THAT'S ALL WE CAN DO. I ASKED; W/ THE TRANS OUT WHY WOULDN'T YOU FIX IT? WELL WE DON'T HAVE THE TRANS OUT -OUR MECH KNOWS HOW TO MAKE THE CHANGE W/O REMOVING IT! IF IT IS NOT RIGHT -THEN WHAT? THEN IT MIGHT COST YOU 2,000.00 OR MORE FOR A TRANSMISSION! WE ARE 80 PLUS YEARS OLD- WE LIVE ON LITTLE SOCIAL SECURITY AND PUBLIC AID.. I AM DISABLED WITH PROBLEMS - OUR ONLY MEANS OF TRANSPORTATION TO DOCTORS ,ECT FREQUENTLY.. I CAN'T PAY FOR THIS FAULTY TRANS AND CAN'T BE W/O CAR, WAITING TILL ???? THE LOCAL TRANS SHOPS SEEM TO HAVE NO TROUBLE GETTING THESE PARTS AT ALL. I JUST HAVE NO MONEY TO PAY THEM!!PLEASE HELP IF YOU CAN. *TR

WE HAVE A 2004 FREESTAR IN OUR CORPORATE FLEET. IN MARCH 2012 WE HAD A MAJOR TRANSMISSION REPAIR. THIS WAS ONE MONTH BEFORE WE RECEIVED THE RECALL NOTICE. THE ISSUE WAS EXACTLY AS DESCRIBED IN THE RECALL NOTICE. CAN WE SUBMIT THE REPAIR FOR ANY REIMBURSEMENT FROM FORD? *TR

I WAS DRIVING DOWN THE ROAD WITH MY KIDS IN THIS CAN, AND IT SUDDENLY STALLED.IT HAPPENED REPEATEDLY EVERY TIME IT SNOWED OR RAINED. IT WILL ALSO NOT WANT TO ACCELERATE AND JERKS OR HESITATES AS YOU ARE DRIVING. THIS CAN IS DANGEROUS!! FORD NEEDS TO ACCEPT RESPONSIBILITY AND GET THIS PROBLEM FIXED! *TR

NOTICED INSIDE CARPET WAS WET ON THE REAR LEFT SIDE, REMOVED THE INSIDE REAR WHEEL PANEL AND FOUND THE THIRD ROW SEAT LATCH HAD COMPLETELY RUSTED THROUGH TO THE OUTSIDE OF THE CAR ALLOWING WATER TO ENTER THE CAB SPACE AND NOW THE THIRD ROW SEAT IS UNSAFE DUE TO THE SEAT NOT BEING ABLE TO LATCH. *TR

LAST THURSDAY AROUND 3:00PM I WAS DRIVING 55 MPH IN THE HIGHWAY WHEN SUDDENLY I HEARD A STRANGE WHINNING NOISE EVERY TIME I TRIED TO ACCELERATE THE CAR. AFTER A FEW SECONDS, I REALIZED THAT THE CAR WAS SLOWING DOWN IN THE MIDDLE OF THE HIGHWAY SO I IMMEDIATELY DROVE ALL THE WAY TO THE EMERGENCY LANE WITH THE MOMENTUM THAT THE CAR HAD LEFT. THE CAR WAS NOT RESPONDING TO THE SHIFTING GEARS BUT THE ENGINE WAS RUNNING AND THE SIGNALS WERE WORKING. LATER I FOUND OUT THAT IT WAS THE TRANSMISSION. BUT WHAT I THOUGHT WAS STRANGE WAS THAT IT NEVER GAVE ME A WARNING. THAT WAS A SCARY EXPERIENCE WITH FULLY LOADED TRUCKS GOING OVER 70MPH NEXT TO MY VAN, WHICH WAS SHAKING WITH THEIR SPEED. I THOUGHT THAT WAS MY END. *TR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND AN AUTHORIZED DEALER WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE NECESSARY PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE A TIME FRAME AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HAD BEGUN TO EXPERIENCE A FAILURE IN WHICH THE TRANSMISSION WOULD OCCASIONALLY HESITATE TO CHANGE GEARS. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE AND POSSIBLY WOULD NOT BECOME AVAILABLE FOR APPROXIMATELY THREE YEARS. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE CONTACT STATED THAT THE PARTS WERE SUPPOSED TO BE AVAILABLE AT THE CURRENT TIME AND WAS NOT BEING HONORED WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/08/2012 *JS