2008 Ford Fusion Complaint Log

I have been having issues with my 2008 ford fusion. I did research and found that the is a Ford customer satisfaction program( campaign # 21N11) which also goes along with recall number 19S54 and ford is refusing to fix the issues. Their lots of complaints and somethingd needs to be done ASAP before someone gets hurt cause this has to do with the brakes.

Door handle is stuck/broken. Door cannot open from the inside or outside. Passengers are stuck in car.

took in for two recalls to Serramonte ford, airbag recall fixed, braking issue not fixed due to as dealer put it, issues with computer system and was not given a timeframe to have it completed, vehicle was returned to me.

This isn't an incident. I just want to report that Ford Motors will not replace the Hydraulic Control unit that is under recall for my 2008 Ford Fusion. They will only replace cars that are 15 or less years old. My car has 117,000 miles on it. Far less than the yearly average of 14,000 miles. If this truly a safety issue, then I feel that my car should be serviced under the recall. I chatted with the Ford Customer service rep and he informed me that it was safe to drive, But he did tell me to take it to a Ford dealer (of course) and that I would be financially responsible for the repair. So I own a vehicle that is under a recall, but since it's 1 year past the 15 year ownership date, Ford will not repair it under the recall. Thus any Ford owner that owns a vehicle that is older than mine is also out of luck Thank you for taking the time to read this and maybe encourage Ford to do the right thing. My car should not be any less safe than a 2010 car

I want to file a safety complaint against Ford car company for their vehicle in which I purchased which is a 2008 Ford Fusion SEL for excessive and dangerous rot and rust problem on the frame and suspension and under component which can lead to accidents if one of these components fall apart . I purchased a 2008 Ford fusion SEL in Connecticut which used to be a Massachusetts state government vehicle before I've obtained it. It was well maintenance and had no flood damage. But just like a wide range of cars from Ford especially this model that I've purchased has a serious problem with excessive rust which make the car very dangerous to drive. Mind's speaking I've had to have framework done to my vehicle and change multiple suspension parts because of all the rust my transmission pan literally fell apart and all the oil came because it was so rusted. My stabilizer links and control arms have fell apart in which obstructs the steering which also caused a safety hazard for me and other people on the road. Ford has a duty to design their cars with a certain level of weather resistance. After doing research I found that there is a wide range of customers who's having the same having the same problems with this year make and model just like other vehicles that are made by ford. All the problems that stated in this complaint having verified by ASE certified mechanics that I've been working on my vehicle. The contact stated all the original metal components like control arms, tie rods, suspension shocks and struts and frame all have a issue with rot rust and corrosion which led to vehicles having alignment issues.

The dashboard has warped. The seems on the dashboard around the passenger side airbag cover have become partially unattached to the rest of the dashboard and have caused an opening above passenger side airbag that may allow for debris/dirt to enter into safety equipment and could potentially lead to serious hazards to person if airbag unit deploys. The plastic vent and sensor under the windshield located in the very top front of the dashboard has cracked and has also become dislodged and lifteb from dashboard housing and can pose safety issues if in a collision. There is also some notable brittleness arising in the dashboard material. The warping of the dashboard and its components pose strong safety concerns and a risk to service departments doing recall repairs for manufacturers. There are many similar vehicles produced by this manufacturer during this time that have had same dashboard failures and at the very least it was been the root of stress anxiety for owners and repair dealerships.

HAVE TO PRESS DOWN HARD ON BRAKES TO SLOW OR STOP. HAD LANDMARK FORD INSPECT RECALL ISSUE & THEY STATED NOTHING WAS WRONG WITH BRAKES.

The contact owns a 2008 Ford Fusion. The contact stated that while his girlfriend was driving at undisclosed speeds, the vehicle hydroplaned, and the anti-lock brakes engaged and disengaged. The brake pedal became inoperable. The vehicle was taken to the local dealer, where it was determined that the vehicle had passed testing. The vehicle was repaired, but the failure recurred. While driving the vehicle, the brake pedal was squishy and would depress to the floorboard. The contact stated that the solenoid was stuck open. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 79,259.

The contact owns a 2008 Ford Fusion. The contact stated that while driving approximately 55 MPH, the check engine warning light illuminated. The message that the engine was overheated was displayed. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the compression chamber and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,000. The VIN was not available.

I just bought this car and the brakes do not feel right when i go to stop. They are new and i got them changed today and it still makes a pop noise.

I discovered my drivers rear brake light bulb melted in their socket. The socket themselves are burnt black and the drivers side tail light case has been hot enough to melt. A quick search on the Internet turns up a lot more chatter about this same issue. Even scarier is the fact that this happening with zero warning. No blown fuse, no codes, nothing to indicate your frying stuff in the back at all. The dealership denies hearing anything , Ford denies hearing anything, even though it's happening all over the country and I found at least five other complaints listed with the National Highway Traffic Safety Administratiion. I took car in for oil change and discovered this but want $250 for repair and no guarantee it won't happen again. I'm a senior with limited income and it's a 2008 Ford fusion SE HELP NEED RECALL!

Driving around 55 and put brakes on and went 3/4 to floor like they were out. 2 other people experienced the same. HCA Unit must be bad or corrosive. I read online about this. Ford has extended warranty recall and sent letter and fluid changed 14 yes later. We'll that's a little late cause obviously unit bad now. Ford dealer will not replace cause can't duplicate problem. If I wreck, Ford is liable for 4 to 5 people in car. Common sense would be REPLACE PART!!!

Transmission slipping

The contact owns a 2008 Ford Fusion. The contact stated that the trunk latch was inoperable. The failure nearly caused the trunk to slam on her hand. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2008 Ford Fusion. The contact stated while driving 20 MPH and driving over a black ice, the contact felt the brake pedal had lost pressure. The contact desperately pushed on the brake pedal for the vehicle to stop. The vehicle was taken the dealer and the contact was informed that the brake fluid was low, and that the hydraulic control unit (HCU) needed to be replaced; but the failure reoccurred. The vehicle was taken to the dealer, but no failure was found. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 128,000.

The contact owns a 2008 Ford Fusion. The contact stated that there was a squealing sound coming from underneath the dashboard. The vehicle was hard shifting while accelerating or while idling. The check engine warning light was illuminated. The vehicle was taken to the dealer who was unable to identify the cause of the failure. The vehicle had not been repaired. The failure persisted and the vehicle was taken to the dealer approximately 8-times. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in TSB Number: 10052190 (Power Train). The approximate failure mileage was 143,300. The repairs were made at the owner's expense in the amount of $2196.46.

The contact owns a 2008 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle drove over a bump in the roadway and the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact depressed the brake pedal to the floorboard, and the vehicle came to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 151,000.

The contact owned a 2008 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) and would like to be removed from the recall distribution list as the vehicle had been totaled. The local dealer was not contacted. The manufacturer was contacted.

The contact owns a 2008 Ford Fusion. The contact stated while driving 50 MPH, the brake pedal was depressed and went to the floorboard. The contact was unsure if a warning light was illuminated. The contact pumped the brake pedal several times, and the brake pedal started operating normally. The vehicle was taken to the dealer for diagnostic test; however, the dealer stated that no failure was found. The manufacturer was contacted but offered no assistance. The failure mileage was 73,000.

The contact owns a 2008 Ford Fusion. The contact stated that while the car was parked outside in the sun, the passenger’s side dashboard nearby the air bag became deformed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 87,150.

My Breaks gave way for some odd reason I ran into a cable box trying to control or rather stop the vehicle.

The contact owns a 2008 Ford Fusion. The contact stated while sitting in the vehicle there was an abnormally loud popping sound before the brake pedal went to the floorboard. The ABS and check engine warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The approximate failure mileage was 216,000.

Unknown

The contact owns a 2008 Ford Fusion. The contact stated that while driving in the snow, the ABS engaged, and the brake pedal depressed to the floorboard without warning. Additionally, the contact stated that the failure might last for a few seconds or for a few days. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer however, there were no DTC codes retrieved. Additionally, the mechanic was unable to duplicate the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. The VIN was not available.

The contact's daughter owns a 2008 Ford Fusion. The vehicle had previously been serviced under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard when the Antilock Brake System (ABS) was activated. The vehicle was taken to the dealer. The dealer informed the contact that they had done everything required for the recall repair and could not assist with an Antilock Brake System (ABS) fault code shown in the code reader. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.

The contact owns a 2008 Ford Fusion. The contact stated that the vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact took the vehicle to the dealer to be repaired in August 2021 and was informed that the vehicle had been serviced previously. The contact stated while driving approximately 25 MPH and approaching a red light, the brake pedal was depressed but the vehicle did not stop. The contact stated that the signal light had turned green in time preventing a crash. The contact stated that her vehicle was able to stop while going up an incline because she had not depressed the accelerator pedal. The vehicle was driven to the dealer but was not repaired and remained at the dealer. The manufacturer was not notified of the failure. The failure mileage was 62,000.

we've had this vehicle at a ford dealership for 5 months to get the recall work done. the car reacts exactly as the recall is issued for, limited braking on a soft pedal but will stop. The dealer says their computer will not communicate with the car. They've exhausted all tries and Ford will not ship the part, an abs hcu, unless this communication verifies that it is the issue. Since it's all ford related and it's clear on our part what the problem is, our complaint is the company is trying to get away from fixing this serious problem by throwing up walls to hurdle. we've allready incurred significant expense to fix the issue prior to the recall, so it appears they don't want to reimburse those costs by fixing the vehicle. they just need to ship the part to the Helena Montana dealerhip and let them fix the car immediately.

WHEN THE BREAKS ARE APPLIED DURING WET WEATHER THE CAR AUTOMATICLY LOCKS UP THE SYSTEM UNTILL YOU COME TO A COMPLEAT STOP THEN YOU HAVE TO PUT IT IN NUTRUEL TO GET IT IN GEAR TOBE ABLE TO MOVE THE CAR AGAINE VERY UNSAFE ALMOST GOT REARENDED AT 80MPH THIS WOULD HAVE KILLED US.

This car has been taken to supposedly have the brake fluid flushed, changed and tested for not needing the ABS replaced. When picking the car up was not given any paperwork at all. The brake problem did not go away and the additional brake travel it needs to stop still exists. When I called the service manager for dealership who unless I said "don't you need my info?" would not have gotten it, never had the service agent dealing with my car call back at all. When trying to speak to Ford itself on social media, was ignored. My car has been to 2 other mechanics within 2 months, and barely 2 months after this supposed recall work was done. When doing a diagnosis for issues not related to recall, stated how my brake fluid was dirty and needed changing, when taking it to get tires replaced and totally different mechanic told me my brake fluid was really dirty, contaminated. How can all of this be if it was worked on? Why is my life not worthy enough to properly fix my car and have care? I have all of this documented. I want my brake fluid flushed, changed and want the ABS valve repaired because the "test" is wrong. Also want it to be my choice of dealership for it to go to properly be fixed.

The contact owns a 2008 Ford Fusion. The contact stated that after the dealer performed the passenger’s side airbag recall repair, the passenger’s side dashboard and airbag compartment was separating. The dealer and manufacturer were not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 161,000.

The contact owns a 2008 Ford Fusion. The contact stated while driving approximately 25 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was taken to a local dealer and diagnosed the vehicle with #4-cylinder failure. The contact purchased the parts and had an independent mechanic replace the part however, the failure recurred. The approximate failure mileage was 129,000.

2008 Ford Fusion was recalled by Ford because of an anti-lock brake system failure. The first Safety Recall Notice 19S54 was issued in 2019. We got notification of the recall from ford in early 2020. The notification clearly stated and was confirmed by a call to Ford Corporate and our Ford Dealer Park Ford of Mahopac NY that parts for the repair were not available and that we would be informed when they do become available. We were informed that parts were available and we brought the car in for two recall repairs. A recall to replace the Driver side airbag was Completed but not for the Anti-lock brake system. Instead they ran a test on the system and a procedure to try to fix the issue without having to replace parts. This procedure rendered the car unsafe to drive because the brake pedal now needs to be pumped to get pressure for the brakes to be operational. Although this test failed and rendered the car unsafe ford released the car with a promise to replace the parts when they become available. A call to Ford corporate to inform them of this safety issue was that they have no programs that cover the vehicle any more to help in this situation. The Anti-lock brake system originally failed around 2014. We noticed the problem when the Anti-lock brake warning light would intermittently come on. After a period of time of daily driving the vehicle the light remained on the the brake system became spongy. Local repair confirmed the problem and diagnosed it to be an anti-lock brake HCU failure. After getting the vehicle to invoke the anti-lock system while driving the pedal fade disappeared. So the car drove normally but the Anti-lock light was illuminated. Every year the car passed NYS inspection and the brakes were tested. A total brake job replacing brake lines, calipers, drums and rotors was completed in 2020. The system passed with normal braking operation even though the Anti-lock Brake warning light was still on. So for years after the failure the system operated

Have to apply extra pressure to get my car to stop, which is obviously a huge safety risk if I can’t stop my car properly when braking. I’ve taken the car to a few different mechanics who cannot diagnose or fix the problem. Ford says they are “backed up” & don’t have the parts available yo fix the vehicle.

1. Currently on My 2nd PCM and 4th set of coils and plugs. I was driving My car a few months ago and it started struggling to stay running and the engine light started flashing and after about 2 minutes the car completely shut down. Bought All new coils and Plugs to find out that the pcm was just popping them. Replaced the Pcm and Coils and plugs and Now My car is sitting due to the same problem with the PCM and coils. 2. About a Year ago, I Pulled into the Gas station and when I got back into my car it wouldn't start. After days of Mechanic work I was told that the wiring harness that powers the fuel pump were melted. Which could have very easily caught My car on fire while I was inside. 3. 6 months ago My power Steering went out for the 1st time because of the bolt on the pully and happened again 3 months ago. How are these things not recalled!!?? I've seen a ton of complaints!

Vehicle was taken in April 2021 to perform safety recall on ABS Control Unit. I asked to have the unit replaced as i thought it was defective after 6 years of brake pedal going to floor during Anti lock brake events. Ford dealership stated that recall only called for fluids to be flushed and unit tested for pass/fail. At time of recall repair the unit passed. ABS Control Module replacement units available at this time. July 2021, 1300 miles since recall repair I was driving vehicle in the rain, pressed on brake. Brake pedal went to floor again. Took vehicle back into service to have inspected. Ford Service center said they preformed the recall repair as they were required to and now it is my responsibility to replace the defective part. ABS Control Module backordered until at least Oct 2021. Currently 600th in line. This is the scariest safety issue i have ever seen in any vehicle on the road. The inability to brake when needed especially in adverse conditions such as rain or hitting a minor bump in the road, triggering the ABS unit and the valve getting stuck open for periods of time consisting of weeks and months without brake pressure. Not only is it unsafe for the most experienced driver to use the vehicle, i also cannot morally sell this vehicle to someone else as i know how likely they could crash resulting in serious injury. Ford Corporate unhelpful, Ford Dealer Service Center knows of issue and that its defective but cant replace it under recall without corporate approval.

The passenger side airbag is bulging from the dashboard causing the widows to fog. Also while driving parts of the dashboard flew off which could result in injury or death if this issue is not resolved promptly

The contact owns a 2008 Ford Fusion. The contact stated that while driving approximately 30 mph the brakes failed and the pedal extended to the floor causing the vehicle to crash into a stationary truck. During the crash, the front end was damaged but the airbags did not deploy. No injuries were reported, no police report was taken and the vehicle was not towed. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact was notified that the vehicle was included in the NHTSA campaign number 19v904000(service brakes) and 21v158000(airbags) however, the parts to do the recall repairs were unavailable.The contact indicated that the vehicle had experienced the same failure listed in the recall and the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 169,000.

I had the car serviced for a Ford Brake Recall at Watermark Ford Hundai in Marion IL. last month. When I got the car back the brakes felt the same. They go almost all the way to the floor just like before they were supposed to fix them, per the recall notice. I told the service center at Watermark Ford and they said they were fixed, and they would improve over time. They have not improved. So today (7/6/2021) I had to have brake shoes put on my car at another service center and they said the part needed for the recall had not been replaced and they could put it on for $400. I can't afford $400 for a repair that was supposed to be fixed already. I am afraid to drive my car now and it's the only one I have. Please help.

Twice in about 10 months the car was park and when backing out of a parking spot the car did not stop when pressing on the brake. The latest on was June 30 , 2021

The contact owns a 2008 Ford Fusion. The contact stated while driving at various speeds, additional brake pedal travel was needed to stop the vehicle. The contact stated that the ABS warning light was illuminated. The contact received notification for NHTSA campaign number: 19V904000 (Service brakes, Hydraulic). The vehicle was taken to a local dealer to service the recall however, the dealer declined to service the recall without having the contact pay for the HCU pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that they could not assist. The failure mileage was approximately 60,000.

THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THE ABS WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE IT WAS DIAGNOSED WITH THE HYDRAULIC CONTROL UNIT (HCU) NEEDING TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT FOR THE VEHICLE TO BE SERVICED UNDER THE RECALL CAMPAIGN, THE HYDRAULIC CONTROL UNIT FIRST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE HAD TO PAY OUT OF POCKET FOR THE HCU UNIT TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

I am unable to safely brake. When I press my foot on the brake, it doesn’t engage until it completely touches the floor of the car.

IDLER PULLEY BOLT KEEPS BREAKING EVEN WITH THREAD LOCKER AND IT'S BEEN AN ISSUE WITH A LOT OF OWNERS OF THE SAME KIND OF CAR AS I'VE NOTICED IN FORUMS ONLINE

The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the recall repair and the Hydraulic Control Units (HCU) were tested as part of the recall, but it failed. The dealer provided the contact with a loaner vehicle while awaiting the part to do the recall repair and notified the manufacturer of the failed HCU test. The dealer later informed the contact that the part was not available and gave the contact his vehicle back stating that it was safe to drive. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 103,000. Vin tool confirms parts not available.

TL* THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT STATED WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC), THE VEHICLE WAS TAKEN TO FLOOD FORD OF NARRAGANSETT (21 WOODRUFF AVE, NARRAGANSETT, RI 02882, (401) 515-2700) WHERE IT WAS DIAGNOSED WITH NEEDING THE CALIPERS TO BE REPLACED, IN ORDER TO PERFORM THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE ISSUE. THE MANUFACTURER INFORMED THE CONTACT THAT THE CALIPERS WERE NOT INCLUDED IN THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000. THERE IS NOTHING WRONG WITH THE CALIPERS. THEREFORE THE COST AND NEED TO REPLACE THEM SHOULD BE BY THE MANUFACTURER.

The contact owns a 2008 Ford Fusion. The contact stated that while depressing the brake pedal to stop the vehicle, the pedal extended to the floor and the braking distance was extended. The vehicle was taken to the local dealer who diagnosed that the ABS Hydraulic Control Unit was faulty and needed to be replaced. The vehicle was not repaired. The contact indicated that the vehicle was previously serviced under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the failure occurred. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 220,000. Consumer stated he had recall on brake system and was repaired but lasted only 10 days. Brake fluid was flushed from DOT 3 to DOT4. Mechanic stated vehicle could not be repaired again but hydraulic box was needed. Consumer is still waiting for dealer to get back to him.

The contact owns a 2008 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal was soft and depressed to the floorboard. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 19V904000 (Service Brakes, Hydraulic) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 200,000. Vin tool confirms parts not available.

The contact owns a 2008 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact stated that the vehicle was taken to the dealer for the recall repair however when the vehicle was retrieved, the brake pedal would go to the floorboard while depressed. The dealer was made aware of the failure and retested the Hydraulic Control Units as part of the recall repair, which failed. The dealer informed the manufacturer of the failure however, the manufacturer declined the coverage for the HCU part replacement. The failure mileage was 153,985.

TL* THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. RICART FORD (4255 S HAMILTON RD, GROVEPORT, OH 43125, (614) 836-6260) WAS CONTACTED AND SHE WAS INSTRUCTED TO DROP OFF HER VEHICLE AND THAT THE VEHICLE WOULD BE RETURNED TO HER BY THE CLOSE OF BUSINESS. THE CONTACT WAS THEN NOTIFIED THAT HER BRAKES HAD FAILED AND THAT THEY WERE WAITING ON THE PART. SHE WAS INITIALLY INFORMED THAT THE PARTS WOULD ARRIVE WITHIN 5 TO 7 BUSINESS DAYS HOWEVER, THE VEHICLE REMAINED IN THE DEALER POSSESSION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 154,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.