2010 Ford Fusion Complaint Log

TAKATA RECALL: AS INSTRUCTED BY THE WEBSITE HTTPS://WWW.NHTSA.GOV/RECALLS, IF THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER, PLEASE CONTACT THE NHTSA VEHICLE SAFETY HOTLINE AT: 1-888-327-4236 OR TTY: 1-800-424-9153 OR FILE AN ONLINE COMPLAINT WITH NHTSA. FORD MOTOR CO INFORMED US ABOUT THIS ISSUE IN JANUARY 2016. IT HAS BEEN ABOUT SIX MONTHS FROM TODAY, NOVEMBER 11 2018, SINCE WE WERE TOLD WE WOULD BE CONTACTED WHEN THE DEALERSHIP GETS THE PARTS FOR THIS REPAIR. ALMOST THREE YEARS LATER AND WE STILL HAVEN'T HEARD FROM THE DEALER OR FORD. WHAT CAN BE DONE?

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN ATTEMPTING TO START THE VEHICLE, THE POWER STEERING FAILED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

I HAVE A 2010 FORD FUSION SE 4DRV6 AND WAS DRIVING MY VEHICLE DOWN A HIGHWAY AND MY LOW TIRE PRESSURE LIGHT CAME ON. UNABLE TO PULL OVER IMMEDIATELY I DROVE TO THE NEAREST GOOD YEAR WHICH OFFERS FREE TIRE REPAIR WHEN OUT OF NO WHERE THE TRACTION STABILITY CONTROL KICKED IN ON MY CAR AND MY SERVICE SCREEN SAID "SERVICE POWER STEERING NOW" I MAINTAINED CONTROL OF THE VEHICLE UNTIL I GOT TO GOOD YEAR WHERE THEY DISCOVERED THAT I HAD NO POWER STEERING. *JS

TAKATA RECALL - RECALL RECEIVED - 2 YRS. LATER NO RESOLUTION. FEAR OF DRIVING CAR. ONLY COMFORTABLE DRIVING CLOSE TO HOME. 10 YR OLD VEHICLE WITH ONLY 35,000 MILES ON IT. FEEL THIS CAR SHOULD BE RE-PURCHASED BY DEALER SINCE THEY DO NOT SEEM TO CARE ABOUT THE SAFETY FACTOR. HAVE ALEADY HAD TO HAVE THROTTLE BODY REPLACED DUE TO CAR JUST STOPPING WHEN BEING DRIVEN AT HIGHWAY SPEEDS. RECALL ON POSSIBLE LEAKING GAS TANK. ALMOST 2 YEARS - NO RESOLUTION. WOULD YOU LIKE TO DRIVE THIS PIECE OF CRAP ON THE HIGHWAY?????

COMPLETE LOSS OF POWER STEERING WHILE DRIVING ON A MAJOR HIGHWAY AT 55MPH. AN INDICATOR MESSAGE CAME ON AT THAT TIME, READING "SERVICE POWER STEERING NOW" AS WELL AS "SERVICE ADVANCE TRACK NOW" AND DUE TO LOSS OF STEERING AND INABILITY TO TURN THE STEERING WHEEL, I WAS ABLE TO PULL OFF THE ROAD TO AVOID AN ACCIDENT. DIAGNOSTICS AT FORD CERTIFIED REPAIR CENTER INDICATED A FAULTY SENSOR IN THE STEERING GEAR. THIS REQUIRED INSTALLATION OF AN ENTIRE NEW STEERING GEAR.

DELAYED SHIFTING, ENGINE REVS WITH LITTLE PRESSURE ON GAS PEDAL AND CAR LURCHES FORWARD VIOLENTLY.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN STARTING THE VEHICLE, THE POWER STEERING WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,330.

I WAS DRIVING THE MORNING OF 12/23/15 AND SUDDENLY ALERT SOUNDED AND DISPLAY INDICATED A FAULT WITH THE POWER STEERING. IT ADVISED IMMEDIATE SERVICE ATTENTION. I STRUGGLED BUT WAS ABLE TO GET TO A LOCAL FORD DEALER. AFTER DIAGNOSIS THEY ADVISED THAT I NEEDED A FULL COMPUTER RACK REPLACEMENT. TOTAL COST WAS AROUND $1900. CAR HAD ONLY 55K MILES AND I NEVER EXPECTED SUCH A MAJOR EXPENSE. ALSO, BASED ON OTHER ACCOUNTS ON THE INTERNET, ISSUE SEEMS TO BE SYSTEMIC WITH THIS CAR.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THERE WAS AN ODOR OF FUEL IN AND AROUND THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO VERACOM FORD (790 N SAN MATEO DR, SAN MATEO, CA 94401) WHERE IT WAS INSPECTED, BUT NOT REPAIRED FOR THE RECALL. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12938726-V9Y3Q4. THE APPROXIMATE FAILURE MILEAGE WAS 88,331.

ELEVEN WEEKS AGO 10/22/15 WHILE DRIVING HOME FROM WORK IN THE MORNING ON THE EXPRESSWAY SERVICE ROAD GOING 45MPH A WARNING LIGHT CAME ON ON THE PANEL READING, "SERVICE POWER STEERING NOW/SERVICE ADVANCETRAC. I CONTINUED TO DRIVE ON HOME. PARK THE CAR AND WENT INSIDE GOT MY DAUGHTER READY FOR SCHOOL, WENT BACK OUTSIDE AN HOUR LATER TURNED THE CAR ON WARNING LIGHT STILL THERE. WENT TO PULL OFF AND THE CAR STEERING WHEEL WAS SO HARD TO MOVE. I SLOWLY DROVE MY DAUGHTER TO SCHOOL A FEW BLOCKS AWAY ON A NORMAL NEIGHBORHOOD ROAD GOING 30MPH. AFTER I DROPPED HER OFF AT SCHOOL, I SLOWLY DROVE IT STRAIGHT TO MY LOCAL MINEKE CAR CARE CENTER AROUND THE CORNER.IT IS VERY UNSAFE BUT I HAVE NO OTHER WAY TO GET HER TO AND FROM SCHOOL. UNABLE TO PARK THE CAR STRAIGHT BECAUSE OF THE STIFFEN STEERING WHEEL. I MUST SAY YOU REALLY HAVE TO PUT YOUR MUSCLES INTO STEERING THE CAR. MINEKE CLEARED THE CODES AND THE CAR WAS OK FOR A WHILE. SEVEN WEEKS LATER THE SAME THING HAPPENED AGAIN, DRIVING STRAIGHT ON THE SAME EXPRESSWAY SERVICE ROAD GOING 45MPH. BROUGHT IT BACK TO 12/9/15 MINEKE CAR CARE CENTER AND THEY REFERRED ME TO THE FORD DEALER BECAUSE THEY SAID THERE WERE MORE CODES AND THEY PROBABLY NEEDED TO UPDATE THE COMPUTER THERE WERE SEVEN CODES THIS TIME ACCORDING TO MINEKE. ONCE AT THE FORD DEALER, THEY RAN A DIAGNOSTIC CHECK ($146) AND SAID I NEEDED THE PSCM UPDATED. ONCE THEY DID THAT THE CAR WAS OKAY FOR A WEEK AND A HALF AND THE CAR WAS AGAIN TAKEN BACK TO THE FORD DEALER ON 12/31/15. THIS TIME I WAS TOLD THE "STEERING RACK AND PINION NEEDS TO BE REPLACED. A JOB COSTING $1,862.42

THE MASTER BRAKE CYLINDER/HYDRAULIC PUMP AND CONTROL MODULE BECAME FAULTY AND FAILED AT ROUGHLY 43000 MILES. MY MECHANIC INFORMED ME THAT THIS IS TYPICALLY A PART THAT SHOULD NOT FAIL WITH THIS FEW MILES AND WAS SUSPICIOUS WHEN HE CALLED THE LOCAL FORD DEALER AND THEY HAD OVER 10 IN STOCK. HE INFORMED ME THAT IN HIS 20+ YEARS HE HAS NOT SEEN DEALERS HAVE THAT MANY HIGH DOLLAR PARTS IN STOCK AND ADVISED I FILE A CLAIM WITH FORD MOTOR. I DID FILE A CLAIM WITH FORD MOTOR BUT WAS ADVISED THEY WERE NOT AWARE OF ANY WIDER ISSUES WITH THE MASTER BRAKE CYLINDER/HYDRAULIC PUMP AND CONTROL MODULE ON MY MAKE AND MODEL YEAR. FORD MOTOR CASE NUMBERS- CAS-8423129 AND CAS-8428833 I NOTICED THAT MY MASTER BREAK CYLINDER FAILED WHEN I STARTED MY CAR ONE MORNING AND THE BREAK PEDAL WENT ALL THE WAY TO THE FLOOR. I HAD MY CAR REPAIRED AT MY LOCAL FORD DEALER, COVERT FORD IN AUSTIN, TX.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND SHUT DOWN. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

WHILE MOVING, THE VEHICLE WOULD SPORADICALLY LOOSE VEHICLE POWER STEERING ASSIST. THIS HAS HAPPENED 4 TIMES IN THE LAST 2 MONTHS. ONCE WHILE PARKING THE VEHICLE. ONCE WHEN DRIVING 50 MILES PER HOUR ON THE HIGHWAY, ONCE WHEN PULLING INTO A PARKING SPACE, AND ONE MORE TIME WHEN DRIVING 30 MPH DOWN A HIGHWAY. IN ALL OCCURRENCES, CYCLING THE KEY WOULD "RESET" THE SYSTEM AND BRING BACK ASSIST.

POWER STEERING WENT OUT {POWER STEERING FAILURE} VEHICLE WAS STATIONARY. WAS TOLD BY FORD DEALERSHIP IT COULD BE THE STEERING GEAR AT A COST OF $1656.59.

I WAS MOVING MY VEHICLE FROM OUTSIDE DRIVE INTO MY GARAGE. WHEN STEERING ASSIST MESSAGE APPEARED. AT THIS POINT POWER STEERING FAILED. WAS ABLE TO DRIVE VEHICLE INSIDE. I HAD VEHICLE TOWED TO FORD DEALER WERE THE STEERING POWER PACK MODULE WAS REPLACED.

DRIVERS SIDE INTERIOR DOOR LATCH BROKEN.

TL* THE CONTACT OWNS A 2010 FORD FUSION . THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED. THE SERVICE ADVANCED AUTO TRACK AND THE POWER STEERING WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. THE VIN WAS NOT AVAILABLE.

COMPUTER CONTROLLING THROTTLE SHUTS ENGINE OFF AT HIGHWAY SPEEDS. NO POWER TO CONTROL VEHICLE.

I WAS DRIVING MY VEHICLE ON 12/08/2015 WHEN ALL OF A SUDDEN A LIGHT STATING " POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC I CALLED THE FORD DEALER AND THEY STATED THAT I WOULD HAVE TO TAKE THE VEHICLE TO GET INSPECTED. THE CAR IS NOT DRIVABLE. I ALMOST GOT INTO A HUGE WRECK WHEN THIS HAPPENED.

WHILE DRIVING AT HIGHWAY SPEED 65 MPH OR SO GOT A POWER STEERING WARNING MESSAGE ON THE DASH. THE CAR CONTINUED TO DRIVE FINE UNTIL WE GOT HOME. THE NEXT MORNING WE WENT TO LEAVE THE AND IMMEDIATELY UPON STARTING THE VEHICLE I GOT A "SERVICE POWER STEERING NOW" MESSAGE AND HAD NO POWER ASSIST MAKING THE CAR ALMOST IMPOSSIBLE TO DRIVE SAFELY. THERE HAS BEEN A RECALL ISSUED FROM FORD FOR THE 2011-2012 MODELS BUT NOTHING FOR THE 2010 WITH THE EXACT SAME PART NUMBER STEERING RACK THAT IS IN ALL THREE YEARS. THE RECALL NEEDS TO BE EXPANDED TO THE 2010 MODELS.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS PARKED, THE CENTER CONSOLE WHERE THE GEAR SHIFTER WAS LOCATED CAUGHT FIRE. THE CONTACT POURED WATER ON THE FLAMES, WHICH CAUSED THE FIRE TO SLIGHTLY DIMINISH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT SOMETHING EXTERNAL CAUSED THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO REPORTS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANUEVER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS AND DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOOR OF THE VEHICLE. THE STOPPING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 52,046. UPDATED 02/15/2017*CT *TR

WENT TO GO SOMEWHERE. CRANKED THE CAR. STEERING WHEEL WOULD NOT TURN. LEFT STRANDED IN A PARKING LOT>

I WAS DRIVING .MAKING A TURN AND STEERING LIGHT CAME ON, TRAC LIGHT CAME ON THEN LOST STEERING CONTROL VERY HARD TO STEER TO SIDE OF ROAD. VERY LUCKY NO ACCIDENT.

I BEGAN TO NOTICE A SOUND WHEN TURNING THE STEERING WHEEL, WHETHER IT WAS STATIONARY OR MOVING . OVER THE NEXT FEW DAYS, THE STEERING BECAME MORE STIFF, AS THE SOUND INCREASED. SOON THEREAFTER, THE VEHICLE BECAME DIFFICULT TO STEER. AS I WAS RETURNING HOME FROM WORK, RECENTLY, THE STEERING LOCKED UP COMPLETELY. AS I WAS DRIVING THROUGH A CURVE ON A SURFACE STREET AT APPROXIMATELY 45 MPH, THE STEERING LOCKED UP AND WOULD NOT ALLOW ME TO STRAIGHTEN THE WHEEL. I IMMEDIATELY APPLIED THE BRAKES TO KEEP FROM DRIVING OFF THE ROAD OR RUN INTO ONCOMING TRAFFIC. AS I SAT THERE, THE STEERING SLOWLY RELEASED IN SMALL AMOUNTS ONLY. I WAS ABLE TO GET THE VEHICLE HOME, AND ONLY ABLE TO MOVE THE STEERING WHEEL SPORADICALLY. IT IS NOW COMPLETELY LOCKED UP AND I CANNOT MOVE THE VEHICLE. THERE IS NO REASON THIS SHOULD BE HAPPENING. I HAVE READ OF HUNDREDS OF OTHER PEOPLE HAVING THIS EXACT SAME PROBLEM WITH THEIR 2010 FORD FUSIONS.

CHECK ENGINE LIGHT STAYS ON AS WELL AS CHECK FUEL FILL INLET MESSAGE. OBD CODE SHOWS SMALL EMISSIONS LEAK. THE CHECK ENGINE LIGHT WILL OCCASIONALLY DISAPPEAR ON ITS OWN AND THE CHECK FUEL FILL INLET MESSAGE WILL ALSO GO AWAY, BUT BOTH ALWAYS REAPPEAR EVENTUALLY. THIS CAR HAS THE CAPLESS FUEL INLET.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED. AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE POWER STEERING RACK SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

TAKATA RECALL.

POWER STEERING FAILED. THE CAR WAS STATIONARY. IT SEEMS THERE ARE RECALLS FOR OTHER MODEL YEARS BUT NOT 2010. IF RECALLING 2011 AND 2012, I'M GUESSING A RECALL SHOULD INCLUDE 2010 AS WELL OR ANY MODEL YEAR THAT IS SHOWING THE SAME ISSUES AS A RECALL. DEALERSHIP WANTS TO CHARGE $1,600.00 TO REPAIR.

THE DOOR LATCH ON THE DRIVER SIDE DOES NOT WORK. THE DRIVER NEEDS TO ROLL DOWN FRONT WINDOW AND TRY TO OPEN WITH OUTSIDE HANDLE. THE LATCHES ON OTHER FUSIONS HAD SIMILAR CONCERNS AND RE-CALLS.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 10 MPH AFTER THE FRONT PASSENGER SIDE TIRE BLEW OUT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE SERVICE POWER STEERING NOW WARNING INDICATOR ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD AND REPLACED THE TIRE, BUT THE STEERING WHEEL FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ADVANCED TRACKING AND THE POWER STEERING WARNING LIGHTS ILLUMINATED CONTINUOUSLY. IN ADDITION, AN UNKNOWN TIRE WAS FLAT AND THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT AIR WAS ADDED TO THE TIRE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE CHECK ENGINE WARNING INDICATOR AND THE FUEL INLET WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INLET FILLER NECK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 04/29/16*LJ

WHILE IN MOTION, AT 40 MPH, THE FRONT PANEL ERROR MESSAGES, "SERVICE POWER STEERING NOW" & "SERVICE ADVANCETRAC" DISPLAYED. I FORTUNATELY AVOIDED TRAFFIC AND PULLED INTO A PARKING LOT OFF A MAJOR ROADWAY IN THE CITY OF SUWANEE, GEORGIA. ALL POWER STEERING WAS LOST. THIS SEEMS TO FALL UNDER THE FOLLOWING PRELIMINARY EVALUATION #PE14030.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 15V793000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE CONTACT CALLED TOWNE FORD OF REDWOOD CITY AT 650-366-5744 (LOCATED AT 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 15V793000 (FUEL SYSTEM, GASOLINE) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 16V384000 (AIR BAGS).

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE DEALER (GENE MESSER FORD LUBBOCK, 6000 19TH SOUTH, LUBBOCK, TX 79407, (806) 793-2727) STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING THE SERVICE POWER STEERING NOW LIGHT AND THE ADVANCE TRAC LIGHT CAME ON. CAR GOT HARD TO STEER. CAME TO A STOP AND HAD NO POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS CAR.

I WAS PULLING OUT OF A PARKING LOT WHEN I REALIZED I WASN'T ABLE TO TURN MY STEERING WHEEL. I SAW THE ALERT MESSAGE "POWER STEERING ASSIST FAULT." I PULLED BACK INTO MY PARKING SPOT, RESTARTED MY CAR, AND WAS ABLE TO DRIVE AND USE THE STEERING WHEEL JUST FINE. THIS HAS ACTUALLY HAPPENED SEVERAL TIMES BEFORE WHEN STARTING MY CAR BUT I THOUGHT MY CAR JUST NEEDED TO 'WARM UP.' THIS WAS THE FIRST TIME IT DIDN'T WORK AFTER WAITING A FEW MOMENTS. I RESEARCHED OTHER COMPLAINTS ONLINE AND I'M SEEING THAT THIS ISSUE HAS HAPPENED TO OTHER FORD FUSION 2010 OWNERS WHILE THEY WERE DRIVING, AND MANY OF THE CASES RESULTED IN ACCIDENTS. ALSO, ISSUE WITH IMPAIRED LUG NUTS. SOME CAR SHOPS HAVE BEEN UNABLE TO ROTATE MY TIRES BECAUSE THEY COULDN'T GET THEM OFF.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE STEERING WHEEL SEIZED AND CAUSED THE CONTACT TO CRASH INTO A CONCRETE GUARD RAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.

WHILE DRIVING MY CAR MY STEERING WHEELING LOCKED AND I COULD NOT CONTROL THE CAR . WHEN I TOOK IT TO THE SHOP THE MECHANIC TOLD ME THAT MY CAR DOES NOT HAVE A STANDARD HYDRAULIC STEERING WHEEL SYSTEM BUT INSTEAD IT HAS AN ELECTRONIC ONE THAT WILL COST OVER $1000 TO REPAIR . I'M CONSIDERING SUING THE FORD MOTOR COMPANY BECAUSE I ALMOST DIED IN MY CAR DUE TO THIS FAULTY SYSTEM THEY PROVIDED IN MY CAR . AFTER DOING RESEARCH I FOUND OUT THAT A LOT OF FORDS CUSTOMERS WITH A 2010 FORD FUSION ARE GOING THROUGH THE SAME ISSUE AND FORD IS NOT WILLING TO HELP . I WILL BE IN CONTACT WITH A LAWYER ON MONDAY. I LIVE IN BUFFALO NY WHILE DRIVING MY CAR I WAS ON A BUSY STREET INTERSECTION WHY MY POWER STEERING WENT OUT .

WELL I COULD HAVE SERIOUSLY HURT SOMEONE ELSE OR MY LOVED ONES AND MY VEHICLE BECAUSE WITHOUT ANY WARNING ONCE SO EVER MY CAR STOPPED TURNING. MEANING IT WAS 20 TIMES HARDER FOR ME TO CONTROL MY VEHICLE. THE WARNING THAT FLASHED IN THE INSTRUMENT PANEL IN THE SPLIT SECOND OF ME TRYING TO FIX WHATEVER WAS GOING ON WAS THAT I NEEDED TO GET MY POWER STEERING SERVICED IMMEDIATELY! SO IN RETURN MY CAR'S STEERING ABILITIES JUST ABRUPTLY STOPPED. LUCKILY, I WAS AT A GAS STATION AND NOT MOVING TOO FAST, ABLE TO TURN ON MY HAZARD LIGHTS AND HONK AT EVERYONE IN PASSING NOT TO COME NEAR ME WHILE MY SISTER WAVED EVERYONE AWAY. THE ISSUES WITH THE 2010 FORD FUSION IS BEYOND RIDICULOUS AND QUITE FRANKLY TOO DANGEROUS! NOW THE ELECTRONIC POWER STEERING CONTROL MODULE NEEDS SERVICING. FORD HAS ISSUED A RECALL FOR THE PROBLEM BUT ONLY FOR 2011'S AND UP. THIS CAR IS HIGHLY UNCONTROLLABLE AND TERRIFYING TO OPERATE W/O POWER STEERING. THIS IS GOING TO COST ME TOWING TO A DEALERSHIP, RENTAL CAR FEES, A DIAGNOSTIC TEST OF $99 DOLLARS, PARTS AND LABOR AND OF COURSE MY TIME. ALL WITH THE HANGING CARROT THAT I MIGHT BE REIMBURSED IF THEY DO ISSUE A RECALL DOWN THE LINE OR AT LEAST THAT'S WHAT THE FORD RELATIONS CUSTOMER SERVICE PEOPLE TOLD ME. NOT ONLY WILL THIS COST ME UPWARDS $2000 AND MORE BUT THE PARTS ARE ON BACK ORDER TOO. THIS IS MY ONLY CAR AND I HAVE TO STILL MAKE CAR PAYMENTS DURING THIS. WHAT A HEADACHE!!! AND FOR THE LIFE OF ME, I JUST CAN'T UNDERSTAND WHY THERE'S NO RECALL FOR 2010 FORD FUSION MODELS PERTAINING TO THIS PROBLEM WHEN THERE'S SIGNIFICANT RESEARCH THAT STATES MANY 2010 FORD DRIVERS ARE EXPERIENCING THIS. FORD BUILT CARS WITH ELECTRONIC POWER STEERING WHICH DOESN'T TAKE FLUID SO IF THERE'S AN ELECTRONIC SOFTWARE ISSUE THAT PERSISTS WITH ONE MAKE AND MODEL GIVE EVERYONE THE COURTESY OF BEING ABLE TO HAVE THEIR CARS UPDATED/FIXED.

THE EPS SYSTEM MALFUNCTIONS AT SPEEDS THAT COULD RESULT IN DANGEROUS ACCIDENTS. I WAS TRAVELING AT 40 MPH AND THE STEERING LOCKED UP. MESSAGE CENTER STATED CLEARLY THAT THE POWER STEERING NEEDS SERVICE NOW. THE STEERING WAS MANUAL AT THIS POINT, SO I TRIED HARD TO PULL IT OVER TO THE SIDE OF THE ROAD AND GET OUT OF THE WAY OF TRAFFIC. I THEN HAD IT TOWED TO MY REPAIR SHOP. THIS IS GOING TO COST $1000'S OF DOLLARS! THIS IS A MAJOR PROBLEM THAT COULD CAUSE MAJOR ACCIDENTS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FORD DEALER (SEELYE FORD OF KALAMAZOO, 3820 STADIUM DR, KALAMAZOO, MI 49008, (269) 375-3820) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

ON NOVEMBER 7TH 2015 MY SERVICE ADVANCETRAC LIGHT ILLUMINATED AND CHECK POWER STEERING NOW WARNING POPPED UP ON MY DASH AT THIS TIME I LOST ALL POWER STEERING TO THE CAR! I DISCONNECTED THE BATTERY AND RESTARTED MY CAR AND STILL NO POWER STEERING. I WAS FORTUNATE ENOUGH THAT WHEN THE LIGHT AND WARNING CAME UP I WAS IN MY DRIVEWAY AND THATS WERE I LOST STEERING. THIS IS MY ONLY CAR THIS GOTTA GET FIXED

ON FRIDAY NOVEMBER 6TH 2015 AFTER DOING SOME APPOINTMENTS AND ERRANDS, I STARTED MY CAR IN THE PARKING LOT AND A WARNING LIT UP "POWER STEERING ASSIST FAULT" AND THE CAR WOULD NOT STEER. WHEN I PUT IT IN DRIVE ANOTHER WARNING CAME ON "ADVANCE TRAC FAILURE" WITH A PICTURE OF A CAR SWERVING. I DROVE IT TO MY MECHANIC STEERING WITH GREAT DIFFICULTY AND CARE ABOUT THREE BLOCKS AWAY. HE TOLD ME I NEEDED A NEW DRIVE TRAIN BUT THE FORD DEALER SAID THE PART WAS ON NATIONAL BACK ORDER, THEY COULD NOT SAY HOW LONG IT WOULD TAKE TO GET. MY CAR IS 5 YEARS OLD WITH 136,000 MILES. I HAVE NEVER HAD ANY OTHER ISSUES WITH THIS VEHICLE AND THIS HAPPENED VERY SUDDENLY FOR THE FIRST TIME. MY CAR IS WELL MAINTAINED AND SERVICED REGULARLY. FORD MOTOR CO AND TWO DEALERS SAY THIS IS NOT UNDER WARRANTY BECAUSE OF THE MILEAGE AND THE PART ALONE COST $1649.00. THEY ALL SAID THEY HAVE NEVER HEARD OF THIS PROBLEM HAPPENING BEFORE NOW BUT THEIR ARE MANY COMPLAINTS OF THIS PROBLEM THAT HAVE BEEN REPORTED TO NHTSA. IS THIS BEING INVESTIGATED FOR POSSIBLE RECALL?

LAST YEAR I HAD THE THROTTLE BODY RECALIBRATE AND CLEANED. AFTER RECEIVING THE EXTENDED WARRANTY, FORD REPLACED THE PART AT NO COST. IT HAS BEEN NOT EVEN A YEAR YET AND MY CAR IS EXPERIENCING THE SAME PROBLEMS. I WAS AT A STOP LIGHT AND MY VEHICLE STALLED OUR AND THE WRENCH LIGHT CAME ON AS WELL AS SOME OTHER LIGHTS. THE LIGHT TURNED GREEN AND FROM WHAT I REMEMBER FROM THE OTHER 1000 POSTS, THEY SAID TO TURN THE CAR OFF AND RESTART IT. THAT'S EXACTLY WHAT I DID. IT OBVIOUSLY OCCURRED A FEW MORE TIMES AS WELL. I TOOK IT TO THE DEALER AND MY BILL WAS 1,000 DOLLARS. THEY CHANGED A PURGE VALVE WHICH WAS STUCK OPEN. THEREFORE, ALLOWING THE GAS TO FLOW DIRECTLY TO THE CANISTER. THEY ALSO MENTIONED HOW DIRTY THE ENGINE WAS AND RECOMMENDED THAT I GET A FLUSH DONE ON THE VEHICLE. I DECLINED BECAUSE I KNEW THAT CARBON WAS COMING FROM THE THROTTLE BODY. ANYWAYS, THE VEHICLE IS VERY UNSTABLE AND UNSAFE. WHEN I STEP ON THE GAS PEDAL, IT TAKES A GOOD 7 SECONDS TO ACCELERATE AND THEREFORE POSSIBLY CAUSING A CRASH, ESPECIALLY TRYING TO MERGE ON THE PARKWAY. I WENT THROUGH THIS A YEAR AGO AND EVER SINCE SPENT OVER 6,000 DOLLARS IN REPAIRS. NOT TO MENTION THE MOTOR MOUNTS WHICH BREAK PRETTY OFTEN. IT LOOKS AS THOUGH THE TRANSMISSION IS GOING TO JUMP OUT OF THE VEHICLE. I CALLED FORD AND EXPLAINED THAT MY CAR WAS EXPERIENCING THROTTLE BODY ISSUES AGAIN AND THEY SAID THAT ONCE IT'S FIXED, THE WARRANTY IS UP AND I HAVE TO PAY OUT OF POCKET. THIS IS RIDICULOUS! THEIR CARS ARE UNSAFE. WHAT IF I WAS ONE OF THE VICTIMS WHERE THE CAR STALLED WHILE DRIVING? I KNOW THIS HAS HAPPENED. PLEASE LOOK INTO THIS VEHICLE, IT IS NOT A SAFE CAR.

POWER STEERING FAILED, AND FIXED ITSELF AFTER RESETTING THE CODES. A WEEK OR SO AGO I WAS DRIVING 65 MPH WHEN THE POWER STEERING FAILED AGAIN CAUSING ME TO GO OFF OF THE ROAD! THANKFULLY I HAD MY SEATBELT ON AND I WAS NOT INJURED AND THEIR WAS NO DAMAGE TO MY VEHICLE. FORD HAS ONLY ISSUED A RECALL FOR 2011 AND NEWER MODELS WHICH IS RIDICULOUS BECAUSE FROM WHAT I HAVE READ ONLINE MORE PEOPLE ARE HAVING ISSUES WITH THE 2010 MODELS. WAS TOLD IT COULD BE CLOSE TO 3,000 TO FIX THE ISSUE! AND THAT IT ISN'T GUARANTEED THAT IT WON'T HAPPEN AGAIN! BEYOND UPSET AND FRUSTRATED! I DON'T HAVE THE MONEY TO FIX THE CAR, BUT CAN'T AFFORD NOT GETTING IT FIXED EITHER! FOR MOW OH AGE BEEN DRIVING AROUND WITH NO POWER STEERING BECAUSE I NEED TO GO TO WORK AND GO TO SCHOOL!

THE ELECTRONIC POWER STEERING ON THIS VEHICLE IS DEFECTIVE. I'VE ONLY HAD THIS VECHILE FOR ABOUT A YEAR AND A HALF AND HEVE HAD SEVERAL MAJOR ISSUES WITH IT. THE POWER STEERING PROBLEM HAS BEEN THE BIGGEST ISSUE. I WAS ORIGINALLY TOLD THE THE PART WAS ON RECALL, THEN AFTER JUMPING THROUGH SEVERAL HOOPS I ENDED UP HAVING TO PAY $1314.17 TO HAVE IT FIXED MYSELF. LESS THAN 24 HOURS AFTER PICKING THE CAR UP FROM THE DEALERSHIP THE SAME PROBLEMS ARE OCCURRING, THE ELECTRONIC POWER STEERING COMPLETELY WENT OUT AGAIN WHILE DRIVING ON THE HIGHWAY. THIS PART NEEDS TO BE RECALLED ON ALL VEHICLES, IT IS VERY DANGEROUS TO BE DRIVING AND COMPLETELY LOOSE CONTROL OF YOUR VEHICLE ON THE HIGHWAY. THANKFULLY, I WAS ABLE TO GAIN CONTROL OF THE CAR THIS TIME, BUT IT COULD HAVE BEEN MUCH WORST. I HAVE AND WILL CONTINUE TO FILE COMPLAINTS AGAINST FORD UNTIL THIS DEFECTIVE PART UNTIL SOMETHING IS DONE.