2012 Ford Fusion Complaint Log

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING UNIT WAS REPROGRAMMED PER AN UNSPECIFIED RECALL REPAIR. TWO YEARS LATER, THE STEERING LOST POWER WHEN THE VEHICLE WAS PLACED IN REVERSE AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, REINEKE FORD IN LINA, OHIO, WHERE IT WAS DIAGNOSED THAT THE POWER STEERING UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE FAILURE WAS ALREADY REMEDIED PER AN UNSPECIFIED RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

CAR READS "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC". VEHICLE IS DIFFICULT TO STEER AND TAKES MAXIMUM EFFORT TO CONTROL. FIRST WARNING GENERATED WHILE PARKED AND UPON STARTING THE VEHICLE. NO PRIOR INDICATIONS TO A PROBLEM.

THE INTERIOR DRIVERS DOOR HANDLE WILL NOT OPEN THE DOOR AND THE WINDOW HAS TO BE ROLLED DOWN TO USE THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN INTO VETERANS FORD IN METAIRIE, LA WHERE THEY LOOKED AT THE ISSUE AND THEN SCHEDULED AN APPOINTMENT TO REPAIR IT. I BROUGHT IT IN FOR THE APPOINTMENT AND THEY SAID THEY COULDN'T GET TO IT FOR THREE DAYS AND THAT THEY WOULD HAVE TO LOOK AT IT AGAIN AND DECIDE WHAT TO DO. I EXPLAINED MY SAFETY CONCERNS TO TWO DIFFERENT REPRESENTATIVES BUT THEY STILL WOULD NOT TAKE ANY ACTION.

ON MAY 23, 2017 VEHICLE HYDROPLANED AND WENT DOWN AN EMBANKMENT. THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. IT WAS ON A CITY STREET. SUFFERED NUMBER 2 FRACTURE OF NECK

RECALL STATES THERE IS A SAFETY DEFECT WITH THE AIRBAGS THAT COULD CAUSE INJURY OR DEATH. ANY SAFETY DEFECT THAT CAN CAUSE INJURY OR DEATH MAKES THE VEHICLE UNSAFE TO DRIVE AND PLACES THE OCCUPANTS AT RISK OF PERSONAL INJURY OR LOSS OF LIFE. IT NHTSA LEGAL AND MORAL RESPONSIBILITY TO PROTECT THE PUBLIC FROM SUCH SAFETY DEFECTS. OTHER THAN THE RECALL NOTICE, THE FORD MOTOR COMPANY WILL NOT PROVIDE ANY DETAIL OR UPDATE ON WHEN THEY WILL FIX THE DEFECT OTHER THAN TO SAY WE WILL SEND YOU A LETTER. FORD PROVIDED A NUMBER TO CALL FOR ADDITIONAL INFORMATION, BUT THE ONLY INFORMATION THEY PROVIDE IS THAT THERE IS NOTING THEY CAN DO AND THEY WILL SEND A LETTER AT SOME POINT IN THE FUTURE. I REALLY WISH THE NHTSA WOULD REALLY DO THEIR JOBS TO PROTECT THE PUBLIC AND INSURE THESE COMPANIES CORRECT THESE LIFE THREATENING SAFETY DEFECT AND PROVIDE THE CONSUMERS SAFE ALTERNATIVE TRANSPORTATION UNTIL THEY CAN FIX THE LIFE THREATENING SAFETY DEFECTS IN THE VEHICLES THEY HAVE SOLD. THIS IS THE SECOND COMPLAINT FILED AND NHTSA DID NOT RESPOND TO THE INITIAL COMPLAINT. FAILURE TO RESPOND TO THIS COMPLAINT WILL LEAD TO A FORMAL COMPLAINT TO THE OIG ON YOUR NEGLIGENCE IN THIS MATTER!

DRIVING ON 6 LANE DIVIDED HIGHWAY DURING MORNING RUSH HOUR TRAFFIC AT ABOUT 30 MPH WHEN I LOST POWER TO THE VEHICLE AND WRENCH LIGHT CAME ON. GOT PUSHED TO THE DEALER THAT WAS A BLOCK AWAY. THE DEALER SAID THEY DID THEIR $129 TEST - NO FAULTS AND MY CAR WAS READY TO DRIVE HOME. I WASN'T GOING TO LEAVE UNTIL IT WAS SAFE TO DRIVE. THERE WAS ANOTHER $129 TEST THAT THEY COULD DO. THIS TEST DIDN'T FIND ANYTHING BUT WHEN THE TECH WAS DRIVING IT STALLED ON HIM. THEY REPLACED THE PURGE VALVE ( FOR FREE, WASN'T CHARGED FOR EITHER TEST) BUT HE HOPED THAT THIS FIXED THE PROBLEM. TWO DAYS LATER, HAD THE SAME PROBLEM ON ANOTHER 6 LANE DIVIDED HIGHWAY GOING ABOUT 30 MPH AND WAS ALMOST REAR ENDED BY VEHICLE BEHIND ME. I LET THE VEHICLE SIT FOR ABOUT 5 MINUTES AND IT WAS ROUGH STARTING BUT GOT BACK TO THE DEALERSHIP. IT'S BEEN AT THE DEALERSHIP FOR OVER 24 HOURS AND THEY ARE "SCRATCHING" THEIR HEADS TO DETERMINE WHAT IS WRONG.

TAKATA INFLATORS, IT HAS BEEN 1 YEAR SINCE I GOT MY RECALL NOTICE AND I HAVE BEEN CALLING FORD REGARDING THIS AND HAS NOT BEEN FIXED/REPLACED. THIS IS A DANGEROUS SITUATION WITH MY FAMILY IN THE CAR.

AS I WAS DRIVING DOWN THE ROAD, MY WARNING SENSORS BEEPED ALONG WITH THE WORDS FLASHING THAT SAID 'POWER STEERING FAILURE.' THANKFULLY I WAS NOT ON A BUSY HIGHWAY AND THERE WAS A GAS STATION CLOSE BY. I IMMEDIATELY PULLED INTO THE NEAREST GAS STATION YET THE STEERING WHEEL WOULD HARDLY TURN. I BOUGHT SOME POWER STEERING FLUID AND PUT THAT IN THE CAR YET IT STILL WOULD NOT TURN PROPERLY. I HAD THE CAR TOWED TO MY LOCAL FORD DEALERSHIP THE NEXT AM. AFTER FORD LOOKED AT THE CAR, THEY CALLED ME TO TELL ME THAT IT NEEDED A POWER STEERING GEAR BOX REPLACED AND WOULD COST $1,675.00. AFTER TALKING TO THEM AND OBTAINING A SECOND QUOTE FROM A DIFFERENT REPAIR SHOP, I WAS THEN INFORMED THAT THERE WAS A RECALL THAT INVOLVED THE POWER STEERING ASSIST. I THEN CALLED FORD MANUFACTURER TOLL FREE AND THEY INFORMED ME THAT YES THERE WAS A RECALL YET BECAUSE I DID NOT TAKE MY CAR IN TO HAVE IT CHECKED IN 2015, THAT FORD WOULD NOT COVER THE COST OF THIS REPAIR. I INFORMED THE MAN THAT I WAS NOT TOLD OF ANY RECALL SO HOW WOULD I HAVE KNOWN TO TAKE IT TO THE SHOP? FURTHERMORE, I HAVE TAKEN MY CAR TO THIS DEALERSHIP AFTER THE RECALL WAS PUBLISHED (FOR A DIFFERENT ISSUE) AND THEY DID NOT SAY ANYTHING TO ME AT THAT TIME ABOUT THERE BEING AN OPEN RECALL. I FEEL THAT FORD SHOULD HAVE SAID SOMETHING AT THE TIME I WAS THERE FOR A DIFFERENT ISSUE IF THERE WAS AN OPEN RECALL ON MY VEHICLE. NOW I AM BEING CHARGED $1675 FOR A REPAIR THAT FORD HAS FIXED FOR OTHER CONSUMERS FOR FREE OF CHARGE. THIS WILL BE MY LAST FORD CAR AS THE CUSTOMER SERVICE WAS EXTREMELY UNFAIR. I FEEL THAT I SHOULD BE REIMBURSED FOR THE CHARGES THAT I AM SPENDING TO REPAIR MY CAR.

TL* THE CONTACT OWNS A 2012 FORD FUSION. ON SEVERAL OCCASIONS, WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING BECAME DIFFICULT TO MANEUVER. THE STEERING WHEEL COULD NOT TURN LEFT OR RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ED KOEHN FORD OF WAYLAND (1159 W SUPERIOR ST, WAYLAND, MI 49348, (269) 792-2205) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING AND POWER ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 80,000. UPDATED 09/01/17*LJ *JS

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY VEHICLE BEGAN TO OVERHEAT AS A RESULT OF A RECALL. I BROUGHT THE VEHICLE INTO MY DEALERSHIP AND THEY TOLD ME THE MANUFACTURERS DEFECT HAD RUINED MY ENGINE AND IT NEEDED TO BE REPLACED. FORD HAS REFUSED TO REPAIR THE VEHICLE WHICH IS NOW INOPERABLE. THEY CLAIM IT'S OUT OF WARRANTY BUT HOW CAN MY WARRANTY BE VOID IF IT'S A RECALL DEFECT.

BOTH PASSENGER & DRIVER SIDE DOOR HANDLES BROKE. COULD NOT OPEN CAR DOORS FROM THE INSIDE. HAD TO OPEN WINDOW TO OPEN DOORS FROM THE OUTSIDE. DEALER SAID THIS WAS NOT COVERED UNDER WARRANTY AND PAID TO HAVE BOTH ASSEMBLY'S REPLACED. THIS IS A MAJOR SAFETY ISSUE AS I WOULD NOT HAVE BEEN ABLE TO GET OUT OF MY CAR RIGHT AWAY IN CASE OF EMERGENCY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (ELDER FORD OF TAMPA, 9560 N FLORIDA AVE, TAMPA, FL 33612, (813) 321-1234) AND (BILL CURRIE FORD, 5815 N DALE MABRY HWY, TAMPA, FL 33614, (813) 872-5555) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 50 MPH, THE STEERING WHEEL SEIZED AND THE ELECTRONIC POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS22237575. THE CONTACT WAS INFORMED THAT THE WARRANTIES HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE BOLT FROM THE ENGINE FRACTURED AND HIT THE CV JOINT. GREASE FLOODED THE CV JOINT WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT WAS NOT SURE IF THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,894. UPDATED 07/11/17*LJ CONSUMER STATED HE WORKED ON THE VEHICLE ENGINE TO GET THE BROKEN BOLT OUT, BUT WAS NOT ABLE, BECAUSE HE DID NOT HAVE THE RIGHT TOOL. UPDATED 9/28/18 *JB

POWER STEERING WENT OUT WHILE DRIVING THE CAR. FORD HAS ISSUED A RECALL, BUT MY CAR FOR SOME REASON DOESN'T FALL UNDER IT.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURE EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ED BUTTS FORD (1515 N HACIENDA BLVD, LA PUENTE, CA 91744, (800) 960-3673), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TWO MONTHS AGO, I WAS DRIVING AND MY STEERING BECAME VERY DIFFICULT TO HANDLE. THERE WAS A WHINING SOUND EVERY TIME I MADE A TURN. CHECKED THE POWER STEERING FLUID AND IT WAS COMPLETELY EMPTY. I REFILLED IT AND A COUPLE OF WEEKS AGO, I STARTED HAVING TROUBLE WITH STEERING AND THE WHINE WHEN TURNING WAS BACK. THE POWER STEERING FLUID RESERVOIR WAS EMPTY AGAIN. I HAVE REFILLED THE RESERVOIR AGAIN. NO OBVIOUS SIGNS OF LEAKAGE. THERE IS A RECALL FOR SOME 2012 FORD FUSIONS BUT I HAVE NOT FOUND MINE INCLUDED IN THE RECALL.

I OWN A 2012 FORD FUSION AND THE CAR HAS STARTED SHUTTING DOWN WHEN I SLOW AND WHILE STOPPED AT LIGHTS. IT JERKS AT TIMES WHICH MADE ME THINK IT WAS BAD GAS OR SOMETHING LIKE THAT. THEN IT STARTED SHUTTING OFF. I'VE TAKEN IT TO SEVERAL AUTO PLACES AND NO ONE CAN TELL ME WHAT IT IS. I HAVE READ AND RESEARCHED THIS PROBLEM AND FOUND THAT IT'S HAPPENING A LOT. WHY IS THERE NOT A RECALL FROM FORD ON THIS? I WILL THINK TWICE FROM BUYING ANOTHER FORD..

THE DRIVER'S DOOR WOULDN'T OPEN FROM THE INSIDE; I HAD TO ROLL THE WINDOW DOWN AND FLIP THE OUTSIDE LATCH. I WAS THINKING THIS COULD BE A SAFETY ISSUE IF IT HAPPENED IN AN EMERGENCY THE DEALER SAID IT WAS A COMMON PROBLEM AND THAT THERE WAS NO RECALL ON THIS ISSUE. THEY REPLACED THE "LEFT FRONT DOOR INSIDE HANDLE". THEY SAID IT WAS AN ELECTRICAL PROBLEM.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING WAS MALFUNCTIONING. THE FAILURE OCCURRED TWICE. AFTER THE FIRST FAILURE, KERRY FORD (155 W KEMPER RD, CINCINNATI, OH 45246, (513) 671-6400) REPROGRAMMED-THE ELECTRIC POWER STEERING, BUT THE FAILURE RECURRED. AFTER THE SECOND FAILURE, AN UNKNOWN DEALER STATED THAT THE FIRST DEALER MIGHT NOT HAVE REPAIRED THE FAILURE CORRECTLY. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFEREED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.

TAKATA RECALL, WE HAVE YET TO HAVE OUR AIRBAGS FIXED AND I THINK IT HAS BEEN OVER 2 YEARS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2017. THE DEALER (MAC HAIK FORD LINCOLN, 7201 N INTERSTATE HWY 35, GEORGETOWN, TX, 78628) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HERITAGE FORD AT 1-844-362-2226 AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

"TAKATA RECALL" I RECEIVED A LETTER FROM FORD IN MARCH OF 2017 ADVISING OF A RECALL BECAUSE OF DEFECT IN PASSENGER SIDE AIRBAG. I WAS TOLD THAT I WOULD BE CONTACTED WHEN THE PARTS TO FIX THE ISSUE WAS AVAILABLE. I HAVE PERIODICALLY BEEN CHECKING WITH MY DEALERSHIP, ROUNTREE IN SHREVEPORT, WITH THE ORR FORD DEALERSHIP IN STONEWALL AND OTHER FORD DEALERSHIPS IN THE AREA FOR THE LAST 6 MONTHS, ONLY TO BE TOLD THE PART HAS NOT COME IN YET. IN MARCH I WAS TOLD IT WAS EXPECTED IN APRIL. TODAY I WAS TOLD IT WAS EXPECTED IN A FEW WEEKS. I AM STARTING TO THINK THE PROBLEM WILL NEVER BE RESOLVED.

FOR A WHILE KNOW MY CAR WOULD RANDOMLY STOP. ALL OF A SUDDEN IT WOULD DECREASE IN SPEED AND THEN SHAKE AT WHICH TIME I WOULD PULL OVER AND SHUT THE CAR DOWN AFTER SOME TIME I AM ABLE TO START THE CAR UP AGAIN AND GET BACK ON THE ROAD. NO MECHANIC CAN ACTUALLY FIND ANYTHING WRONG WITH MY CAR SO THEY JUST KEEP TELLING ME TO COME BACK IF IT DOES IT AGAIN. AT FIRST I THOUGHT IT WAS THE FUEL FILTER SO I WAS TOLD BY THE MECHANIC TO USE FUEL INJECTION CLEANER IN MY CAR. I HAVE DONE THAT AND IT APPEARED TO WORK HOWEVER IT STARTED UP AGAIN. I HAVE BEEN HAVING THIS ISSUE OFF AND ON FOR A WHILE BUT CAN NEVER FIND THE ISSUE. I AM WONDERING WHY HASN'T THERE BEEN A RECALL ON THIS. I NOTICED THAT WITH THIS MODEL YEAR EVERYONE IS HAVING THE SAME ISSUE. I LIVE IN HOUSTON AND OUR FREEWAYS ARE NOT THE BEST PLACES TO BREAK DOWN.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HANDLE DID NOT OPEN THE DOOR. THE CONTACT HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. THE DEALER AND MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE MAKING A LEFT TURN AT 10 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 137,561.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE STARTING THE VEHICLE, THE INSTRUMENT PANEL WARNING MESSAGE DISPLAYED "POWER STEERING ASSIST FAILED" AND "SERVICE ADVANCE TRAC". THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED. THE MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VIN WAS NOT INCLUDED. WHILE DRIVING VARIOUS SPEEDS, IT WAS DIFFICULT FOR THE CONTACT TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,800.

TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MARCH OF 2017. I HAVE CONTACTED MY FORD DEALER SEVERAL TIMES AND CONTINUE TO BE TOLD THAT THEY DO NOT HAVE THE REPLACEMENT PARTS AND HAVE NO IDEA WHEN THEY WILL HAVE THEM. I AM NOT COMFORTABLE DRIVING A CAR WHEN THE AIRBAG MAY EXPLODE.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD IN HOUSTON, TEXAS) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER DEAN ARBOR FORD (3382 W M-55 WEST BRANCH, MICHIGAN 48661) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2012 FUSION. BUILD DATE 12/11 DRIVERS DOOR WOULD NOT OPEN AFTER PARKING AT WORK. INTERIOR HANDLE WOULD NOT RETURN TO NORMAL POSITION. IT WAS STOPPING ABOUT 1/8" FROM FULLY RETRACTING. DOOR WOULD ALSO NOT LOCK WITH ELECTRIC LOCKS. HAD TO CLIMB OUT THE PASSENGER SIDE. IT WOULD OPEN FROM THE OUTSIDE THOUGH.

TAKATA RECALL. FORD SENT RECALL LETTER FOR VEHICLE AIRBAG DEFECT. THEY SAY THE REPLACMENT IS NOT AVAILABLE. I HAVE CONTACTED LOCAL DEALER, AND NATIONAL CALL NUMBER TO COMPLAIN AND TRY TO GET REPAIR OF THE RECALL DEFECT. IT IS NOT AVAILABLE. NO ONE KNOWS WHEN IT WILL BE AVAILABLE. MAYBE MONTHS. I WAS TOLD THE PART MUST BE DESIGNED AND MFG, BEFORE AVAILABLE. I REQUESTED INTERIM REPAIR OR LOANER. NONE IS AVAILABLE. I TOLD THEM MY CONCERN OF DRIVING VEHICLE WITH DEFECT. THEY SAY FORD DOES NOT KNOW OF ANY PROBLEM WITH THE AIRBAGS. IF NO PROBLEM, WHY ARE THEY RECALLING? MY VEHICLE RE-SELL VALUE IS LOST WITH THE DEFECT PRESENT. I THINK FORD IS NOT TAKING CARE OF THIS RECALL. SENDING ME A LETTER NOTICE, WITH NO FIX, IS NOTHING. I CANNOT SELL, REPLACE, GET A NEW CAR OR QUIT DRIVING THE CAR WHILE I WAIT FOR FORD.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE ATTEMPTING TO TURN THE VEHICLE AT 15 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD ESCALATE THE CASE TO SEE WHAT THEY COULD DO, ALTHOUGH THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT HE WOULD RECEIVE ANOTHER NOTICE WHEN THE PART BECOMES AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MARCH 2017 ABOUT THE FRONTAL AIRBAG INFLATORS, AND THE LETTER STATED THAT I WOULD RECEIVE NOTICE WHEN THE PARTS WERE AVAILABLE SO I COULD SCHEDULE THE REPAIRS WITH MY DEALER. THAT WAS ALMOST 5 MONTHS AGO AMD I'M STILL WAITING. WHEN WILL MY VEHICLE BE REPAIRED?

TL* THE CONTACT OWNS A 2012 FORD FUSION. ON TWO DIFFERENT OCCASIONS, AFTER AIR WAS APPLIED TO THE FRONT DRIVER'S SIDE TIRE, THE CONTACT ATTEMPTED TO DRIVE WHEN THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCE TRAC SERVICE POWER TRAIN INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145, (816) 941-1200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE FRONT DRIVER'S SIDE TIRE WAS FILLED WITH AIR WHEN THE STEERING SEIZED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARIS FORD (2020 NE LOOP 286, PARIS, TX 75460, (903) 784-2566) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROADWAY AND WAITED A FEW MINUTES BEFORE RESTARTING THE VEHICLE. AFTERWARDS, THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DIAGNOSED OR DUPLICATED. SEVERAL MONTHS LATER, UPON STARTING THE VEHICLE, THE POWER STEERING FAILED AND AN UNKNOWN NOISE WAS HEARD. THE POWER STEERING RETURNED TO NORMAL ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED. WHILE DRIVING 30 MPH, AN UNKNOWN NOISE WAS HEARD AND THE POWER STEERING SEIZED. THE POWER STEERING RETURNED ONCE THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT A DIAGNOSTIC APPOINTMENT WAS SCHEDULED WITH BONNELL FORD (353 CAMBRIDGE ST, WINCHESTER, MA 01890 (781) 729-9700). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.

TAKATA RECALL-I RECEIVED A LETTER FROM FORD THIS MONTH (03/2017) THAT MY VEHICLE WAS AFFECTED. MY VIN IS NOT LISTED ON THE NHTSA WEBSITE AND IS NOT AVAILABLE TO YOUR REPRESENTATIVE WHEN I CALLED THE NHTSA. I CALLED FORD HQ, AND MY CAR IS AFFECTED. I DO NOT FEEL SAFE DRIVING MY CAR (I LIVE IN FLORIDA-A "ZONE A", HIGH-RISK STATE) AND DRIVE FREQUENTLY. I WAS TOLD BY A REPRESENTATIVE WHEN I CALLED FORD THAT THE NHTSA HAS STATED THAT THE CARS ARE PERFECTLY SAFE TO DRIVE AND THAT I SHOULD NOT BE CONCERNED. I SEARCHED YOUR WEBSITE AND DID NOT FIND ANY INFORMATION STATING THIS. WHEN I CALLED, A REPRESENTATIVE FROM THE NHTSA TOLD ME THAT THIS IS NOT CORRECT AND THAT THE NHTSA HAS NOT RELEASED ANY SUCH STATEMENT. I THOUGHT IT WAS IMPORTANT FOR YOU TO KNOW THAT FORD REPRESENTATIVES ARE USING YOUR NAME AND CREDIBILITY AS AN AGENCY TO DECEIVE THEIR CUSTOMERS AND LEAD THEM TO BELIEVE THAT THEY ARE PERFECTLY SAFE DRIVING CARS WITH TAKATA AIRBAGS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ALLEN VIGIL FORD (LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260) WHO STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ANDERSON FORD (224 N ALPINE RD, ROCKFORD, IL 61107) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (COURTESY FORD, 1636 DOGWOOD DR SE STE 1, CONYERS, GA 30013, (770) 922-2700) STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL A SECOND LETTER WAS MAILED TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

STEERING: ELECTRIC POWER ASSIST SYSTEM IS OUT AND POWER STEERING IS NOT FUNCTIONING

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) FOR THE PASSENGER FRONTAL AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HELMAN FORD LOCATED ON 12220 SOUTHWEST FWY, STAFFORD, TX, 77477) AND THE CONTACT WAS INFORMED THAT THE RECALL REMEDY WAS NOT AVAILABLE. THE DEALER WAS NOT SURE WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY DID NOT KNOW THE RESOLUTION TIME FRAME. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED THE AIRBAG RECALL LETTER, AND CALLED A FORD DEALER TO CHANGE IT. THEY TOLD ME THAT THEY DON'T HAVE THAT AIRBAG ANYMORE. THEY SUGGESTED ME TO CALL THEM AGAIN IN A FEW WEEKS. I DID IT, AND GOT THE SAME ANSWER. PLEASE LET ME KNOW WHAT TO DO. WHERE CAN CHANGE IT?

TAKATA RECALL - RECALL LETTER RECEIVED BUT THE FORD DEALERSHIP HAS INFORMED ME THAT NO PARTS ARE AVAILABLE FOR THE FIX.

TAKATA AIRBAG INFLATORS I RECEIVED A RECALL NOTICE DATED 2/22/2017 FOR PASSENGER AIRBAG INFLATOR REPLACEMENT. I CONTACTED MY DEALER, RACEWAY FORD IN RIVERSIDE, CA AND WAS TOLD I WOULD BE CONTACTED WHEN PARTS WERE AVAILABLE. I RECEIVED ANOTHER LETTER MARCH 2017 FROM FORD SAYING I WOULD BE CONTACTED BY FORD WHEN PARTS ARE AVAILABLE FOR THIS RECALL. I CONTINUE TO CHECK WITH MY DEALERSHIP AND AS OF 1/10/2018 THEY STILL SAID NO REPLACEMENT WAS AVAILABLE. IT IS NOT ACCEPTABLE THAT I HAVE NOT HAD THE RECALL FIXED OR AT LEAST BE GIVEN A TIME FRAME THAT IT WOULD BE RESOLVED. I HAVE HAD NO FURTHER LETTERS FROM FORD AND IT HAS BEEN ALMOST A YEAR DRIVING A RECALLED VEHICLE!

TAKATA RECALL FORD HAS SEND A RECALL ON MARCH 2017 AND AS OF TODAY, OCTOBER 29TH 2018 HAS NOT YET PROVIDED REPLACEMENT OF THE DEFECTED AIRBAG. FURTHERMORE IS REFUSING TO ADDRESS A DASHBOARD LIGHT OF THE PASSENGER AIRBAG, SAYING THAT IT IS NOT RELATED TO THE RECALL.