2018 Ford Fusion Complaint Log

The contact owns a 2018 Ford Fusion. The contact stated while parked in the parking lot and attempting to drive off, the vehicle failed to shift into gear. There were no warning lights illuminated. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,735.

When shifting the gears, the transmission gear "dial" locks in the parking position. This has happened twice and caused me to be stranded and requiring a tow. The safety issue is it could happen in traffic. Repaired twice. No warning lamps.

The contact owns a 2018 Ford Fusion. The contact stated that while driving the infotainment touch screen went black with no warning. The contact stated that the rearview camera and hands-free feature were inoperable. The vehicle was taken to a dealer where the failure was diagnosed with a failed Accessory Protocol Interface Module (APIM). The contact stated the APIM was not communicating with the vehicle. The APIM needed to be replaced. The contact stated that the vehicle was not been repaired due to the cost. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the vehicle. The contact was then transferred to NHTSA to file a complaint. The approximate failure mileage was 60,000.

Ford issued a recall in 2020 for my car for coolant leaks. My vehicle was under warranty at the time (28k miles), and in the same week had white smoke emissions, engine stalling on the interstate and overheating in idle. The smoke never went away even after extensive, month long repair. The vehicle again had the same issues in august 2020 (76k miles), taken to Ford dealership with $3,000 in out of pocket expense. It is now March 2022 (82k miles) and my vehicle is still showing signs of coolant leak with no help from any Ford dealership.

Cylinder 2 Misfire. Told engine needs to be replaced due to a leak. Car was completely dead overnight with no other symptoms leading up to it.

I was leaving a doctors appointment and a message randomly displayed stating "Stop Safely Now" and the car quit moving. A yellow warning light came on as well. Fortunately I was in a parking lot, but I was unable to get the car to turn off or move for almost 10 minutes. Finally I was able to get to turn off and turn back on and drive home without another incident. It appears this is a common safety issue with Ford's hybrid vehicles. I am happy this didn't happen on a street road or the highway and that my daughter wasn't with me. I cannot be getting stranded places with the cold winters in Iowa or with my child.

The contact owns a 2018 Ford Fusion. The contact stated while driving 55 MPH, the check engine and the temperature warning light illuminated indicating that the vehicle was overheating. The contact was able to pull over, turn off the vehicle, and waited for the engine to cool down. The vehicle was taken to an independent mechanic and the head gasket was replaced; however, the failure recurred. The vehicle than was taken to an authorized Ford dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The contact was also informed that the vehicle was no longer under warranty. The failure mileage was 121,000.

I stopped at a gas station in 0 digit degree weather fahrenheit and when I tried to insert the pump into the capless filler, it was frozen guy the actual inner latch that opens to the tank itself. I tried to gently apply pressure and I could not get it to open after trying for 3-4 minutes. Luckily I was close to home since my gas light can come on and I didn't have a lot of gas left, but that also means my car is sitting in extreme cold right now with very little gas, which I believe poses a risk to line freezing. More important, what if I hadn't been as close to home? What if, while trying to drive around and fine someone to help me, I ran out of gas? If a person was in a more rural environment then I am, they might not be quickly seen and might be stranded with a car that can't provide heat any longer and in extreme cold.

Had tires replaced and mechanic reported several swollen lug nuts.

The audio/navigation display screen on my 2018 Ford Fusion went black as I was backing out of a parking spot almost causing an accident. It immediately came back on after this but unfortunately, it started to happen regularly upon startup, while driving, parked, just randomly, and for longer periods of time. It also started to increase the volume and I couldn't control it. The system completely stopped working after several weeks. I did a lot of research and noticed that this is a significant problem with Ford Accessory Protocol Interface Modules (APIM). Some have already been recalled on certain models of Fords and why they are not recalled on any that go out is beyond me. Seems that in and of itself would place some liability on the manufacturer in the event of an accident. The dealership wants to charge over $1,200 to replace the faulty APIM, which they described as a continued problem that everyone knows about. So maybe that is the reason it is not recalled. They can make money selling the vehicle and then another $1,200 after 40,000 miles when it goes out. I am very frustrated and will now be $1,200 less happy. Yes, I am frustrated at the financial impact, but it was a safety issue initially and at times startled me while driving, which could have caused an accident. I am sure that there are numerous examples of previous complaints that are able to prove this.

Upon entering off ramp to highway , upon acceleration car shudders and goes into limp mode, can't accelerate and forced to try and pull over to stop vehicle and re-start. Very dangerous as it is random, can't re-create and has happened at highway speeds, very unsafe. Took it to dealer, Ford could not recreate and said there were no codes present and subsequently found nothing wrong.

Faulty APIM for radio/navigation/rear view camera. System won’t turn on or operate In cold weather. When warm, system works perfect.

On four separate occasions the truck will randomly open while driving. After the first couple times I was extremely careful to ensure I did not randomly hit the button or had my key fob in a way that the truck release could be activated by accident. Despite this the truck will still randomly open on its own. Could be a very dangerous situation if the trunk is full.

Blown head gasket at only 85k miles.

Head gasket failure

The contact owns a 2018 Ford Fusion. The contact stated while driving at 50-55 MPH, she heard an abnormally loud sound coming from the front the of the vehicle. There was no warning light illuminated. The contact was able to drive to her residence, where she turned off and restarted the vehicle. However, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the flywheel needed to be replaced. The part was replaced; however, the failure reoccurred a year later. The vehicle was taken to an independent mechanic where it was diagnosed that the flywheel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline and a case was filed. The failure mileage was unknown.

My check engine light came on. It was diagnosed as a misfire in cylinder 2. Today I was told the entire engine needs to be replaced

MISSOURI

Never had a problem with car no leaks nothing than starting to overheat checked coolant was empty refilled next day was empty again yet no leaks had it looked at all coolant is in engine block but no blown head or other way saw in other complaints lots with same car had same problem and said it’s a flaw engine where coolant gets into cylinder still owe more money then car is worth now and can’t drive

Started parked car and when shifted into drive the shifter automatically reverted back to Park position and could not be driven. Inspection showed that transmission shifter bushing had popped off. Same problem has happened in other model year Fusions and recall has been issued but not for the 2018 model I have. Problem was verified and repaired by Ford dealer at my expense.

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle and shifting into reverse, the vehicle misfired. The contact stated that the check engine warning light was illuminated. The contact restarted the vehicle however, the failure persisted. The failure became worse after driving for a while. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired however, the repair was pending. The manufacturer was not informed of the failure. The failure mileage was approximately 82,700.

Blower motor keeps overheating and failing, potentially leading to engine fire

Check engine light (#2 cylinder misfire) was generated, rough idle on start, cold start is prolonged, high temperature indicated, coolant quickly emptied on its own (within minutes, it was half full) and white smoke exiting the exhaust. NHTSA has a TSB related to this year model vehicle: https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf I believe this issue is related to the above link.

I just recently purchased my 2018 Ford fusion SE and about 2 months after I purchased it I noticed clanking noise coming from the front driver side tire area. I took it to Mavis and have them look at it and they said that the bolt that held on to the steering control arm had gotten loose and they tightened it it did not make a noise for maybe a day or so and then it just started clanking and the steering and controlling is a lot looser now. I have not been in an accident I am filing this safety report and I am contacting Ford dealership to look at it to see if it could possibly be due to the recall that these cars have on them for the steering I don't know why if it is my VIN number wasn't included but I'm going to have Ford dealership check it out. There were no lights that came up flashing no warning signals but the car's steering has gotten extremely loose and I want to get the problem fixed before there is an incident

Since 2021 we have had problems with the car. The car started smoking and cutting off for some known reasons. We contacted Vidalia Ford known also as Paul Thigpen where the car was purchased. There have been numerous attempt to get the car fixed by Paul Thigpen and we will get the car out the shop and take it back. The car is jerking, still cutting off, and car smoking. Told us that was normal for that car to smoke. We was told by Paul Thigpen that we needed a motor in the car. All of a sudden after this car Fusion car motor have been broken down numerous time. We are told that Ford Corporation would not send a new motor for the car. We have went to pick up the car on one occasion and started the car up and it was smoking like it was on fire. All the techs ran to the car because they thought the car was on fire. We have called Ford Corporation to speak to someone in their Consumer Affairs office. Asked us to take it to another Ford Dealership in Dublin, GA and they told us we needed a motor and they will get the motor in a few days. These people calls and say the same exact thing Paul Thigpen tech stated that Ford would not send the motor. When we got the car back, it's still jerking and smoking. The techs fails to put in notes that Ford Corporation fails to fix the vehicle. Now the vehicle is sitting in the yard and we are making payments. The oil is leaking from the motor. I reported it to the Better Business Bureau and Ford failed to respond. The Better Business Bureau stated to send it to you all. This car had stayed in the shop months at a time. Yes, we are angry consumers who has paid for an extend warranty on this vehicle when purchased. Darren from Consumer Affairs called and left a message on the voicemail that we can't get mad because Dublin Ford refused to fix our vehicle. We have not enjoyed the vehicle and it's wrong how Ford is doing people. They are trying to let the warranty runs out. Everyone claims to be full when it first happened with oil probl

45,000 MILES ON THE CAR. ENGINE COOLANT IS LEAKING INTO THE ENGINE CYLINDERS

DRIVETRAIN WARNING LIGHT THEN A CHECK ENGINE LIGHT CAME ON. HAD THE CODES READ (P2119) CAME UP TOOK TO FORD SHOP AND WAS TOLD MY THROTTLE BODY ACTUATOR CONTROL SYSTEM WAS STUCK CLOSED AND HAD FAILED. MY VEHICLE HAS JUST OVER 41000 MILES ON IT. LUCKILY IT IS COVERED BY THE WARRANTY.

I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN A WRENCH SENSOR POPPED UP ALONG WITH THE AIRBAG SENSOR AND THE CAR STARTING DE-ACCELERATING AND SHAKING AND I HAD TO PULL OVER. I WENT TO A MECHANIC AND THEY SAID THAT THE THROTTLE BODY WAS DIRTY SO THEY CLEANED IT AND THEY CLEARED THE CODE BUT IT RECENTLY HAPPENED TWO MORE TIMES. WHEN IT HAPPENS IT MAKES THE CAR NOT ABLE TO START AS EASILY. IT'S REALLY DANGEROUS BECAUSE IT MAKES IT TO WHERE THE CAR WILL JUST NOT ACCELERATE AND IF YOU ARE ON THE HIGHWAY THERE ARE CARS FLYING RIGHT PAST YOU. THIS HAS HAPPENED A TOTAL OF 3 OR 4 TIMES.

My vehicle has been throwing codes that the shifter cable is misaligned or misadjusted for a long time now. The dash flashes between neutral and drive while im driving. It says shift system fault all the time. I have to shut the car off and turn it back on to get it to work. I stalled out on a hill the other day and was almost rear ended by someone behind me. The steering wheel has physical play. It feels like it wobbles or sways while im driving and it shakes. I just had new tires put on and balanced so it's not that. The manufacturer website is claiming the recall is "complete" in their database, but the safety hazard still exists on the vehicle.

Electrical: My car’s radio was going out and I took to Ford for a check while getting oil change. They said normal don’t worry about it. At this time I was still in warranty. When taken to Ford the 2nd time,they “reset” my SYNC & then the radio/touchscreen complete stopped working within 48 hours. When I told them, I just happened to be out of warranty then. Touch screen is completely blank! It will not turn on or allow controls for heat nor a/c. Cannot see backup camera nor can I hear the beeps. The USB plugs and outlets are also not working! This began in January 2020. I have a 7 month old at the time and it was a very cold winter. Engine: Fast forward to August 2020, my car just shut down in the middle of the highway and started shaking with my then 15 month old! Pulled over and had it towed to Ford. Ford told me it needed a new Engine and would cost $7500 to get it fixed. I had never issues before and each oil change received the multi point inspection and I was never informed of any issues prior to.

GOT TOLD BY A CO-WORKER YESTERDAY THAT MY TRUNK WAS OPEN WHICH WAS STRANGE SINCE I HAD MY KEYS LAYING ON MY DESK WITH NOTHING ON TOP OF THEM. I DIDN'T THINK MUCH OF IT UNTIL TODAY UNTIL I PARKED MY CAR AFTER GETTING OFF WORK AND MY TRUNK OPENED AGAIN ON ITS' OWN. I DIDN'T PRESS THE BUTTON AND THERE WASN'T ANYTHING SITTING ON TOP OF IT BUT I COULD HEAR THE LATCH CONSTANTLY MAKING A NOISE AS IF THE LATCH WAS OPENING FOR THE TRUNK. MY KEYS WERE SITTING IN MY CUP HOLDER AT THAT TIME. LUCKILY BOTH TIMES MY VEHICLE WAS STATIONARY BUT I'VE READ UP ON THIS ISSUE AND IT HAS HAPPENED TO OTHER PEOPLE WHILE THE VEHICLE WAS IN MOTION

My dashboard cover is peeling, it is made from leather, it is interfering with the heads up diplat, automatic lighting system and forward braking safety components, I have brought this to Ford to try to have them repair it dash but I am always told that the piece is considered trim and is not under warranty, I have also checked with Ford Fusion message boards and it seems there is a TSB on the exact 2017 model. Ford has basically told me to have it repaired at a automobile leather restoration company, I have gone to 2 different repair shops and was told it can’t be repaired it has to be replaced. I called Ford Corporation customer service and because they have no outstanding recalls on my vehicle they told me to report this to you

2018 FORD FUSION. WHILE DRIVING ON HIGHWAY, SIDE ROADS, AND THROUGH TOWN A ORANGE/ YELLOW WRENCH SYMBOL WOULD POP UP WITH 'SEE MANUAL.' LOOKED IN MANUAL AND SAID POWERTRAIN/ ENGINE FAULT. GOT THE VEHICLE SCANNED AT A SHOP AND CAME UP BRAKE TRANSMISSION SHIFT INTERLOCK(BTSI). THE LIGHT COMES ON AND OFF. BEEN TOLD MANY PEOPLE HAVE HAD THIS COMPLAINT AND STILL NO RECALL. GUY AT THE SHOP TOLD ME THEIR SHOULD BE A RECALL FOR THEM AS HE THOUGHT IN THE PREVIOUS YEARS THEIR WAS. LOOKED IT UP AND BY WHAT IT SAYS ONLINE, THAT IT BASICALLY KEEPS IT FROM SHIFTING OUT OF PARK WHILE FOOT IS NOT ON BRAKE.

I WAS HIT BY A TOYOTA HIGHLANDER ON HWY 12 CA WHILE WAITING FOR THE LIGHT TO TURN GREEN. THE TRUCKS APPOX. SPEED 40 TO 50 MILES AN HOUR,SPRAIN NECK,LOWER BACK SEVER PAIN REPTURED BREAST IMPLANT KNOCKED FRONT TOOTH IMPLANT OUT ..AIR BAGS DID NOT COME OUT CAR IS TOTALLED.I WAS AT A DEAD STOP. I WAS ON HWY THERE WAS A SHERIFF RIGHT BEHIND THE GUY WHO HIT ME HE WAS ON CELL PHONE. MY PASSENGER PULLED REAR OUT ENOUGH TO GET IT TO MY HOUSE SO IT WAS NOT TOWED. I WENT TO EMERGENCE AFTER I GOT HOME

PURCHASED 2018 FORD FUSION TITANIUM USED IN AUGUST 2019. IN DECEMBER 2020 MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT FOR SERVICE. SERVICE TOLD ME THAT THERE IS A TECHNICAL BULLETIN ON THE ECOBOOST ENGINE BECAUSE THERE IS A BAD CAST ON THE HEAD. THIS CAUSES COOLANT TO LEAK INTO THE OIL. THE ONLY WAY TO REPAIR IS TO REPLACE THE ENGINE. FORD REFUSES TO STAND BEHIND THEIR PRODUCT AND THE COST OF FIXING IT FALLS ON ME. THE VEHICLE WAS MOVING WHEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR SMELT OF BURNING. WHITE SMOKE WAS COMING FROM THE EXHAUST.

I FIRST NOTICED HARSH SHIFTING AND DELAYED SHIFTING. THEN I WAS PULLING OFF FROM THE CAR WASH AND MY GEARSHIFT JUMP GEARS FROM NEUTRAL TO REVERSE BUT NOT DRIVE HOWEVER THE CAR DID MOVE FORWARD. I HAD THE VEHICLE TOWED TO WINNER GORD WHERE THEY IMMEDIATELY KNEW WHAT THE ISSUE WAS BECAUSE THEY SAID ITS COMMON. WHEN I GOT MY VEHICLE BACK THE HARSH/DELAYED SHIFTING WAS STILL AN ISSUE. WEEKS LATER THE CAR IN ADDITION TO HARSH AND DELAYED SHIFTING IT NOW SHAKES REALLY BAD.

COOLANT LEAKED INTERNALLY. ROUGH WHILE IDLING. LOSS OF POWER WHILE DRIVING DOWN THE INTERSTATE.

GEAR DIAL STUCK IN PARK MODE. GEAR DIAL I WILL NOT MOVE. WHEN THE PROBLEM FIRST STARTED THEN TURNING THE CAR ON AND OFF AND TRYING OVER AND OVER I WAS ABLE TO GET IT INTO GEAR. THIS LAST TIME THAT DIDN'T WORK. ATTEMPTED TO GET THE CAR IN NEUTRAL USING THE NEUTRAL OVERRIDE METHOD BUT IT FAILED. CAR HAD TO BE WENCHED ONTO THE TOEING TRUCK WHILE STUCK IN GEAR. PROBLEM BEGAN OCCURRING AT 40,000 MILES. THE BATTERY IN THE CAR DIED FROM LEAVING THE LIGHTS ON AND THIS SEEMED TO 'RESET' THE PROBLEM AND NO ISSUES FOR 6 WEEKS. ORANGE WRENCH WARNING SIGN APPEARED AGAIN AND NOW THE CAR IS STUCK IN PARK AND HAVE TO TOW IT TO A FORD DEALER. I ALSO NOTICED THAT WHEN THIS PROBLEM OCCURRED THE BLUE ANTI THEFT LIGHT CONSTANTLY FLASHES. AFTER THE BATTERY DRAINED AND THE PROBLEM RESET THEN I ACCIDENTALLY HIT THE LOCK BUTTON TWICE AND THIS IS WHEN THE BLUE LIGHY STARTED FLASHING AGAIN AND I WAS UNABLE TO GET THE VEHICLE OUT OF PARK MODE. WHEN I FIRST PURCHASED THE VEHICLE AT 40,000 MILES I WAS DRIVING THE INTERSTATE AND THE BLUE ANTI THEFT LIGHT BEGAN FLASHING AND THE CAR ALARM SOUNDED WHILE I WAS AT A 75 MPH SPEED. I HAD TO STOP THE CAR, TURN IT OFF, HIT THE UNLOCK BUTTON ON MY KEY FOB TO GET THE. ALARM TO STOP SOUNDING. I BELIEVE THE TWO ISSUES MAY BE RELATED AS THEY HAPPEN AT THE SAME TIME. THE ORANGE WRENCH ONLY APPEARS WHEN THE CAR WILL NOT GO IN GEAR. WHEN THE CAR HAS EASILY GONE IN DEAR THE ORANGE WRENCH IS NOT PRESENT. AGAIN, I AM UNABLE TO ENGAGE THE NEUTRAL OVERRIDE BY USING THE KEY IN THE OVERRIDE SLOT. THE LIGHTS WILL FLASH ON THE DIAL BUT THE CAR WILL NOT GO INTO NEUTRAL, IT REMAINS STUCK. I HAVE TRIED MANY TIMES AND HAD OTHERS TRY IT AS WELL SO I KNOW IT'S NOT USER ERROR. CAR ALARM GOES OFF WHILE DRIVING ON THE INTERSTATE.

2018 FORD FUSION SE 1.5L ECOBOOST 66K MILES- 8/27/2020 I WAS EXITING THE FREEWAY APPROACHING A STOPLIGHT WHEN OUT OF NO WHERE MY CAR FELT AS IF IT WERE GOING TO STALL OUT, VERY ROUGH SHAKY IDLE, AND IDLING AT 800 OR LESS RPMS. ON GREEN, I ATTEMPTED TO GO AND MY CAR WAS HAVING TROUBLE ACCELERATING, AGAIN FEELING AS IF IT WAS GOING TO STALL DUE TO LITTLE POWER. THE CHECK ENGINE LIGHT CAME ON AND WAS FLASHING THEN WOULD STAY LIT, FLASHING EVERY SO OFTEN. AIR CONDITIONING WOULD GO IN AND OUT WARM TO COLD AND IT WAS ROUGH AND SHAKY TRYING TO GET THE CAR TO GO. I TOOK IT TO AUTOZONE IMMEDIATELY WHERE I GOT THE P0302 READING INVOLVING IGNITION COILS AND SPARK PLUGS. WE REPLACED ALL 4 PLUGS AND COIL PACKS THAT NIGHT AND THE FOLLOWING MORNING AND THE CAR WAS STILL IDLING ROUGH AND HAVING TROUBLE ACCELERATING. TOOK CAR TO A MECHANIC SHOP 8/29/2020 WHERE IT WAS LOOKED AT 8/30/2020. THEY TOLD ME IT WAS FOR SURE CYLINDER 2 MISFIRE AND THAT THE SPARK PLUG WAS COVERED IN OIL (WHICH WAS BRAND NEW COILS, NO OIL WHEN THEY WERE REPLACED JUST DAYS BEFORE). HAD THE CAR TOWED TO THE FORD DEALERSHIP I PURCHASED IT AT 9/1/2020 AND IT WAS INSPECTED THE FOLLOWING DAY. THE VERDICT WAS VERTICAL SCORING PRESENT ON CYLINDER WALLS IN CONSISTENT WITH PISTON AND PISTON RING CAUSING OIL CONSUMPTION AND PRESSURE LOSS; NEEDS A NEW LONG BLOCK. THIS WAS NOTHING I HAD DONE TO THE VEHICLE, NO PREVIOUS ISSUES WITH THE VEHICLE, UP TO DATE ON ALL OIL CHANGES AND MAINTENANCE BUT MY WARRANTY HAD RAN OUT. AFTER MUCH RESEARCH, I DISCOVERED THIS PROBLEM HAS HAPPENED TO MANY 1.5 L ECOBOOST ENGINES AND FORD IS AWARE OF THE DEFAULT IN THE ENGINE. THIS WAS A PROBLEM WITH THE ENGINE BEFORE I TOOK POSSESSION OF THE CAR. THERE IS REPROGRAMMING OF SOFTWARE TO BANDAID THE PROBLEM BUT NOW THIS IS MY PROBLEM THEY WANT ME TO TAKE RESPONSIBILITY FOR.

BACK PASSENGER DOOR UNLATCHES WHILE DRIVING SPORADICALLY. FORD PREVIOUSLY HAD A RECALL ON THE 2016 MODEL HOWEVER, THEY ARE STATING THAT THIS DOES NOT FALL UNDER THE RECALL. MY 4 YEAR OLD SON SITS IN THE BACK SEAT IN HIS CAR SEAT. THIS IS EXTREMELY DANGEROUS. MY VEHICLE IS AT THE DEALERSHIP NOW AND THEY ARE FILING A CLAIM THROUGH MY 3RD PARTY WARRANTY COMPANY AND MAKING ME PAY FOR THE DEDUCTIBLE AND I SUSPECT THE LOANER VEHICLE. I JUST PURCHASED THE VEHICLE IN MARCH 2020 AND I HAVE NOTICED IT WHEN SINCE PURCHASE. *TR

RECENTLY BROUGHT VEHICLE IN FOR OIL CHANGE AND TIRE ROTATION TO FARNEY FORD IN SELMA, CA DEALERSHIP AND WAS TOLD THAT THE LUG NUTS EXPANDED AND CANNOT BE REMOVED. THEREFORE I WOULD HAVE TO PAY TO HAVE 5 LUG NUTS REPLACED ON ALL 4 FACTORY INSTALLED TIRES IN ORDER TO GET A TIRE ROTATION. THE VEHICLE HAS GONE IN FOR TIMELY OIL CHANGES AND DID HAVE TIRE ROTATION DONE BY THE FARNEY FORD DEALERSHIP WITHIN THE PAST 15 MONTHS. WE DID PUT A COMPLAINT IN AND WAS ASSIGNED A CASE NUMBER FROM FORD. 5 DAYS LATER AND STILL NO RESPONSE. WHAT WILL HAPPEN IF I GET A FLAT AND CAN'T GET THE LUG NUTS OFF? WE LIVE IN A FARMING TOWN AND TRAVEL THROUGH BACK ROADS TO GET IN TO FRESNO, CA.

ON 3/6/2020 WE TOOK VEHICLE IN TO DEALERSHIP. THEY PERFORMED OIL CHANGE AND REPROGRAMMED PCM DUE TO RECALL THAT WAS ISSUED ON MY VEHICLE. 2 DAYS LATER WE STARTED HAVING ISSUES WITH GAS MILEAGE SENSOR. DEALERSHIP TO US TO RESET. VEHICLE CONTINUE TO HAVE USSUES WARNING LIGHTS ARE ON, NOW WE HAVE PARASITIC DRAIN. CAR WONT START. WE HAVE GOTTEN JUMP START NEXT DAY VEHUCLE WONT START. WE WERE TOLD BATTERY IS GOOD. ISSUE IS WITH MODULE. I WENT THROUGH ON LAST FORD VEHICLE AND AFTER 4 REPAIRS, SPENDING OUT OF POCKET THOUSANDS OF DOLLARS THEY NEVER FIXED FORD FOCUS SO I PURCHASED FORD FUSION AND NOW THE EXACT SAME ISSUE. IT ALSO MAY LOUD SOUND DURING JUMP START. VEHICLE HAS BEEN DISABLED SINCE 3/27/2020.

The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.

AT A RENT-A-CAR FACILITY IN ABSECON, NJ, CUSTOMER RETURNED THE VEHICLE COMPLAINING THAT THE VEHICLE WOULD NOT STAY LOCKED. CAR WAS PARKED, NO DOORS WERE AJAR (RENTAL AGENT MADE SURE OF IT), LOCKED VEHICLE, AND TRIED THE HANDLES. FOUND AFTER ONE OR TWO PUMPS ON ANY HANDLE THE VEHICLE WOULD UNLOCK ITSELF. EVEN TRIED TO LOCK WITH THE EJECT KEY IN THE FOB ITSELF AND THE SAME RESULT OCCURRED. CHECKED BACK LOG ON VEHICLE FOR KEY CODE ON THE DRIVER DOOR TO FIND NO SUCH CODE AVAILABLE. THIS MAY BE AN ELECTRICAL/FUSE ISSUE REGARDING THE DOOR LOCK ACTUATORS.

I STARTED LOSING COOLANT AS A I DROVE WITHOUT ANY VISIBLE LEAKS AROUND THE ENGINE OR COOLING SYSTEM. I DECIDED TO TAKE THE VEHICLE IN TO MY DEALER ONLY TO FIND OUT THAT THE COOLANT IS LEAKING INTERNALLY AND THAT THE DEALER IS VERY USED TO SEEING THIS ISSUE ON 2018 AND 2019 FORD FUSIONS. THEY TOLD ME THAT THEY WILL NEED TO REPLACE THE ENTIRE ENGINE. THANKFULLY IT'S UNDER WARRANTY. IF THIS IS SUCH A COMMON ISSUE THAT THE DEALER IS AWARE OF IT AS SOON AS I BRING IN THE VEHICLE, WHY IS THERE NO RECALL ON THIS ISSUE? THEY ARE WARRANTING THE REPLACEMENT PARTS AND LABOR...SO I'M ASSUMING THEY HAVE FIXED THE ISSUE.

CHECK ENGINE LIGHT, LOTS OF WHITE SMOKE OUT OF TAILPIPE AND DARK BLACK SPARK PLUGS AT 15,000 MILES! DEALER SAID I GOT BAD GAS OR VANDALISM THEREFORE NO WARRANTY COVERAGE. I HAD TO PAY A LOCAL MECHANIC TO REPLACE SPARK PLUGS, PUMP OUT AND REPLACE FUEL. TWO WEEKS LATER I RECEIVE A FORD LETTER STATING COOLANT CAN LEAK INTO THE CYLINDER BORES CAUSING EXACTLY HAPPENED TO MY VEHICLE. NOW I HAVE TO SEEK REIMBURSEMENT.

METAL SCRATCHING UNDER CAR

RECEIVED A MESSAGE THAT FORD THAT THE COOLANT COULD BE GOING INTO ENGINE AND COULD DAMAGE ENGINE MIGHT NEED A PART IM IN FLORIDA SINCE 1/2/2020 THE CAR IS ON INSURANCE MODE NOT BEING MOVED OR STARTED SO NO DAMAGE CAN HAPPEN WE WILL BE BACK IN N Y MID JUNE , THE CAR IS A LEASE CAR AND WILL I BSTILL BE ABLE TO BRING IN FOR REPAIRS WITHOUT ANY COST TO ME WHICH I CANT CONTROL DO TO THE VIRUS IN N Y C. *TR

MY ELECTRICAL IN MY CAR DOES NOT ALWAYS WORK POWER STEERING WINDOWS ARE AFFECTED CANNOT USE MY IPHONE TO MAKE OR RECEIVE CALLS WINDOWS DON'T GO UP AND DOWN

STEERING WHEEL LOSE