2017 Ford Mustang Complaint Log

Recall remedy unavailable for 8+ months causing financial loss

"I am reporting High Desert Ford (formerly Sunland Ford) for refusing to perform the remedy for Safety Recall 25S89 (NHTSA 25V572) on my 2017 Ford Mustang. Despite my vehicle exhibiting the exact 'distorted/blank image' defect described in the recall, the dealership refused the repair based on two non-compliant grounds: 1. Digital vs. Physical Defect: The dealer stated that because no 'Diagnostic Trouble Codes' (DTCs) were present, they would not replace the camera. This ignores the fact that NHTSA 25V572 identifies the root cause as internal PCB corrosion—a physical hardware failure that Ford acknowledges causes visual distortion regardless of digital codes. 2. Illegal Tie-In (Magnuson-Moss Violation): The dealership is conditioning my federal safety remedy on the removal of an aftermarket dash display. They claim diagnosis is 'impossible' with it installed, yet simultaneously claimed the vehicle 'passed' inspection. This constitutes an illegal tie-in provision under 15 U.S.C. § 2302(c), as they have failed to provide any technical proof that the display caused the internal camera corrosion identified by Ford. I have video evidence of the safety failure which the dealership refused to review. By denying this repair, High Desert Ford is knowingly leaving a vehicle on the road with a defect that increases the risk of a crash."

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer and the vehicle was repaired under NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the contact was informed that the wiring harness also needed to be replaced, but was not covered under the recall. The contact stated that after the recall repair was performed, the rear-view camera became inoperable, and the message "Camera Not Available" was displayed while reversing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V614000 (Seat Belts); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

While backing up my rear view camera finally went completely out. I have 3 recalls and it's been way over a year or better all I keep getting is notices that they don't have my parts. Over a year really. Can you help me get my car fixed? I have 4 small grandchildren age 1-9 which 2 of them I pick up daily. I want to make sure I do everything I can to keep them safe. If I was a year late on my car payment they would not wait. I think I have been more than patient.

See attached document for complaint. There has been no attention paid to this matter. As a result, injuries or death may occur.

The contact owns a 2017 Ford Mustang. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was intermittently displayed with distorted lines and was unclear. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V614000 (Seat Belts); however, the parts to perform the recall repairs were not yet available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The contact stated that there had been no failure related to the seat belts. The approximate failure mileage was 200,000.

OVER THE LAST FEW MONTHS MY PASSENGER DOOR COMES AJAR AT HIGHWAY SPEEDS. THIS IS EXTREMELY DANGEROUS. I HAVE NOTED THERE IS A RECALL FOR 2015 MODELS FOR THIS ISSUE ALSO BUILT AT THE FLAT ROCK PLANT. I ALSO NOTE THAT MANY OWNERS OF SIMILAR MODELS ALSO NOT INCLUDED IN THE OPEN RECALL ARE ALSO HAVING THE SAME ISSUES. WHAT IS IT GOING TO TAKE TO MAKE FORD RECALL MORE MODELS? A CHILD FALLING OUT OF A MOVING CAR ON THE HIGHWAY?

The contact owns a 2017 Ford Mustang. The contact stated that there were intermittent failures with the rear-view camera image. The contact had opened the trunk and noticed that the mesh covering the electrical wires was deteriorating. There was tape holding the mesh to the wires. The tape was rewrapped, and the camera became functional. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The contact stated that approximately one month after receiving the recall notification, the rear-view camera failed again. The vehicle was taken to a local dealer, who advised the contact that the camera was inspected, and no failure was found. The vehicle was retrieved, but the camera image was distorted, and eventually, there was no image displayed. There was a message that the camera needed to be serviced. The vehicle was returned to the same dealer, who determined that the failure was not due to the camera and that additional diagnostic tests were needed. The contact was informed that the recall repair had been completed and that the repair would be at the owner's expense. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to another dealer for assistance. The failure mileage was approximately 71,000.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera failed to display an image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera display and camera. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

I have being having issues with the doors unlocking not completley but to the second lock, the open door light will show up on the dashboard, at first it was only the passenger side one, then it was both, took it to ford and they did nothing, also for the RECALL 25v572 they told me I had to buy a new camera

The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V614000 (Seat Belts). The contact called the dealer several times for status updates on when parts would be available for the recall repair and was informed that the manufacturer would notify owners with another letter when parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Mustang. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (BACK OVER PREVENTION) and 25V614000 (SEAT BELTS). However, the parts to do the recall repairs were not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driving visibility, preventing the driver from safely operating the vehicle. The contact stated that a message for the camera failure was displayed on the instrument cluster. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

I am bringing in my 2017 Ford Mustang EcoBoost Premium due to a serious transmission problem. The vehicle’s 10R60 / 10R80 automatic transmission becomes stuck in Drive/Sport mode and fails to shift properly, which is a significant safety concern since it prevents me from reliably selecting Park or Neutral when needed. I am aware of multiple Ford Technical Service Bulletins (TSBs) and updates related to this transmission family, including but not limited to: - TSB MC-10236680 (May 30, 2023) – 10R60 / 10R80 Automatic Transmission – Harsh/Delayed Engagement And/Or Harsh/Delayed Shift - Identifies PCM/TCM software issues, solenoid strategy concerns, sticking valves in the main control valve body, and axial movement of the CDF clutch cylinder sleeve. - Calls for PCM/TCM reprogramming, adaptive learning drive cycles, and in some cases valve body or clutch component replacement. - TSB 23-2250 (2023) – 10R60/10R80 Harsh/Delayed Shifts / Engagement - Describes corrective procedures including Transmission Accelerated Main Control Break-In routine, adaptive learning cycles, and parts replacement if necessary. - TSB 18-2079 (2018) – 10R80 Harsh/Delayed Shifts, DTC P0711 - Calls for PCM reprogramming to correct transmission shift concerns. Given these official Ford bulletins acknowledge issues with this transmission design, I am requesting that the dealership: 1. Check for and apply all available PCM/TCM software updates as outlined in the above TSBs. 2. Perform adaptive learning drive cycles or Transmission Accelerated Main Control Break-In procedures where applicable. 3. Inspect for valve body or CDF clutch cylinder defects if symptoms persist. 4. Confirm whether this VIN is covered for these repairs under TSB or goodwill consideration, given the clear overlap between my symptoms and Ford’s published bulletins. Because this is a safety issue (vehicle stuck in gear, inability to properly engage Park/Neutral)

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera image was distorted. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention); however, the failure worsened. The contact stated that the rearview camera image was persistently blue while reversing. The local dealer was notified of the failure, but no assistance was provided. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 89,000.

Driver's seat belt cable rusted, causing cable to fail under normal operation.

Trunk stopped working about a year ago along with the backup camera. I understand this is a known issue & recall however I haven’t had the time to bring it in. Finally brought it in & they will only replace the wiring harness which fixed the trunk but not the backup camera which is what I understand to be the main issue of the recall so it makes no sense. If the wiring harness doesn’t fix the main safety issue why aren’t they responsible for replacing the camera? Thanks,

While driving 45mph, my passenger door suddenly opened, and I received a notification on my car's dashboard warning me that the door had opened. When it was safe to pull over, I was able to shut the door but this has been the second time this has occurred, the first being about 2 months earlier while I was driving on the free way going 65mph. This is very dangerous since if my door opened while I was driving, my belongings could fall out of my car while driving, my passenger would be put at risk, and my door could potentially hit another car next to me. Ultimately, my passenger door's lock failed and it is available for inspection upon request. The door failing to stay locked while driving put me and my passenger at risk. The vehicle has not been inspected since I looked online and many others with my car have this issue, but Ford requires hundreds of dollars just to inspect which I can not afford right now. There was a warning sign on my car's dashboard that my passenger door opened while I was driving.

The contact owns a 2017 Ford Mustang. The contact stated that after the vehicle was started in the morning, the vehicle was idling rough. The contact stated that later while driving at various speeds, there was a misfire coming from the engine. The contact stated that while checking the engine oil level, the contact became aware that the coolant reservoir level was low. The contact refilled the coolant reservoir however, the engine misfire continued. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that there was coolant intrusion into the cylinders, and that the engine needed to be replaced. The vehicle was not repaired. The contact notified the manufacturer of the failure and was referred by the manufacturer to contact the NHTSA Safety Hotline to report the failure. The failure mileage was 115,288.

Passenger door opens consistently when hitting bumps in the road. Door ajar warning comes on instantly and car beeps.

The contact owns a 2017 Ford Mustang. The contact stated while the dealer was replacing the tires, the dealer informed the contact that the lug nuts were swollen and needed to be replaced. The dealer was able to replace the tires; however, the lug nuts were not replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer informed the contact that goodwill assistance could not be provided and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 30,000.

The contact owns a 2017 Ford Mustang. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to Auto Zone, where the contact was informed that there was misfire in the engine. The vehicle was then taken to the dealer, where it was diagnosed that there was coolant intrusion into cylinder #2. The dealer recommended that the long block be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for information on NHTSA Campaign Number: 16V779000 (Engine and Engine Cooling). The failure mileage was approximately 81,000.

Was driving and the traction control light came on car started shaking, pulled over got out to look and the car was on fire. Fire started in the right rear of the trunk Where the backup camera wire harness is located. It has not been inspected. Car is currently at an impound lot but is available for inspection.

The contact owns a 2017 Ford Mustang. The contact stated that while in reverse, the back over prevention system failed to display an image on the screen. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the decklid wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was not notified of the failure. The failure mileage was 30,000.

My 2017 ford mustang gt has 27,000 mile on it. I was driving home from work and just went through a traffic circle and I was in 1gear when I went to shift I could not shift. The clutch blew apart while driving normal and it is the factory clutch. Pictures of the equipment involved are available and show no sign of wear or abuse just that it separated. This could have been a major is had I been on a major highway when it happened

The contact owns a 2017 Ford Mustang. The contact stated while driving approximately 40 MPH, the message "High Temperature - Pull Over" was displayed on the instrument panel. The contact was consistently adding coolant to the coolant reservoir for the vehicle to return to normal operation. The failure had occurred on several occasions. The contact stated that there was no warning light illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Mustang. The contact stated while driving at various speeds, there was white smoke coming from under the hood. No warning light was illuminated. Upon further investigation, the contact related the failure to TSB: 19-2260; however, the vehicle was not included. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.

The contact owns a 2017 Ford Mustang. The contact stated while the vehicle was stationary, the headliner became loosened. There were no warning lights illuminated. The manufacturer was informed that the headliner was detaching in the vehicle. The manufacturer informed the contact that the vehicle needed to be taken to a dealer to be diagnosed and the manufacturer opened a case. The vehicle was taken to a dealer where it was determined that the door glass and headliner retainer needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 23,000.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing the vehicle, the "Camera Is Unavailable" message displayed and the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was determined that the rearview camera wiring was loose and the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.

I AM UNABLE TO UNLOCK MY DRIVER'S SIDE DOOR FROM THE OUTSIDE. I FEEL THIS IS A SAFETY CONCERN, CONSIDERING I AM A SINGLE WOMAN LIVING IN THE CITY. THE DOOR WILL NOT OPEN WITH THE HANDLE OR THE KEY FOB. I HAVE TO WALK AROUND TO THE PASSENGER SIDE AND REACH THROUGH THE VEHICLE TO OPEN THE DOOR. WHEN TRYING TO RESEARCH THE ISSUE, I HAVE SEEN SEVERAL FORUMS WHERE OTHERS ARE HAVING THE SAME ISSUE. MY 2017 FORD MUSTANG HAS HAD SEVERAL ELECTRICAL ISSUES THAT HAS NOT MADE IT TO THE RECALL LIST. SUCH AS THE HEATING AND COOLING SYSTEM, THE BACK UP CAMERA, AND THE CONNECTIVITY OF THE USB PORT AND SYNC. I AM NEED OF ASSISTANCE IN GETTING THE ISSUE WITH MY DOOR FIXED. I KNOW THAT IT ISN'T A SAFETY ISSUE SUCH AS A RISK WHILE DRIVING, ALTHOUGH, IT IS A SAFETY ISSUE FOR MY SAFETY WELL BEING.

The contact owns a 2017 Ford Mustang. The contact stated that after shifting into reverse(R), the back over prevention screen went blank. The contact stated that the vehicle had just been retrieved from a local dealer after the recall repair of NHTSA Campaign Number: 22V082000 (Back Over Prevention) was completed. The vehicle was taken back to the same dealer, where it was diagnosed and determined that the wiring harness needed to be replaced; however, the contact had to pay to have the repair completed. The contact stated that the Service Adviser at the dealer informed him how to repair the wiring harness himself. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

There was a recall regarding the backup camera and/or its harness, I took this in to have it replaced and the dealership did not correct the problem, then when I went to have it serviced again, the dealership was closed down, I need my camera repaired/replaced.

I was driving at 70mph and the steering wheel locked without any error showing on the dashboard. Ford could not find a fault when it was connected to a computer. Later after a test drive they confirmed it was the Electronic power assisted gear assembly fault.

The contact owns a 2017 Ford Mustang. The contact stated while driving 70 MPH, the front passenger's side door unlatched unintendedly, and became ajar. The contact stated that the failure recurred while driving at various speeds. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer informed the contact that the VIN was not included in NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 177,000.

The contact owns a 2017 Ford Mustang. The contact stated that after parking and turning off the vehicle, it was later discovered that the rear brake lights had remained illuminated. Upon inspection, the contact discovered that the brake pedal plunger had failed and disintegrated. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 10,000. The VIN was not available.

The contact owns a 2017 Ford Mustang. The contact stated that while the vehicle was parked, the front passenger's side window unintendedly opened and closed. The contact stated that the failure had occurred on several occasions. There was no warning light illuminated. The vehicle remained at the residence. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 22,000.

To provide some context, I purchased my Mustang new in 2018, and it currently has 40,000 miles on it. Approximately four weeks ago, I began experiencing a "shaking" issue when cold-starting the engine, accompanied by the check-engine light turning on. I brought my vehicle into your service department, where I was informed by the service representative that the problem was related to the spark plugs. After paying $600 for what was purported to be a fix, I retrieved my car, which drove fine for about a week before the same issue recurred. The engine began shaking again, and the check-engine light reappeared. I promptly scheduled another appointment, explicitly mentioning that the problem was identical to the previous one. Upon dropping off my car, I was told that the mechanic couldn't determine the issue from the initial diagnostic. After three days without any updates, I reached out to my service representative, Jack, who then informed me that my car required an engine replacement due to a coolant leak—a problem he described as a common issue with EcoBoost engines. The cost quoted for this repair was $9,000, an amount I find exorbitant given that my car's total value is around $12,000-$13,000. My primary concern now is the nature of the engine issue. Given that this problem is apparently common with EcoBoost engines, I believe it is a manufacturing defect that should not be my financial responsibility to fix. Furthermore, during my research, I discovered recalls and class action lawsuits related to this exact issue—information that was never communicated to me by your team or at the time of purchase. Unfortunately, my vehicle is not included in these recalls. Coolant leaking into the engine will eventually make my engine overheat and potentially crack the engine. This is a manufacturing issue, and should not be my financial responsibility.

The overheat light came on in the car a 2017 Mustang Ecoboost with only 82,000 miles. Had the car towed to the Greenway Ford dealership in Orlando and they said that there was evidence of coolant in one of the cylinders and the engine needed to be replaced. The Service Advisor at the dealership said that this was a known issue with the 2.3 liter Ecoboost engine and premature engine failures. An engine overheat could be a safety hazard or create an issue if the engine failed in traffic or on the highway.

The contact owns a 2017 Ford Mustang. The contact stated the brake pedal stop bumper had disintegrated and the rear brake lights remained illuminated continuously while driving. The contact stated that the Push-to-Start feature activated without depressing the brake pedal. The contact stated that the failure was related to NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, neither the VIN nor the model year was included in the recall. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000.

Backup camera malfunctioning, took vehicle into dealership 1 to have it repaired under recall. Camera still malfunctioning after 2 visits to dealer, was told I was going to get charged diagnostics fee if taken back. Year later, took it to dealship 2 to have it looked at again. dealership found nicked wire from initial repair as stated in repair order, but problem still persists and now being charged a diagnostics fee as Ford refuses to fix problem.

The passenger side door keeps unlatching itself. So, when I am driving on a street, I will sometimes occasionally get "Passenger Side door Ajar" warning message that pops up on my dash, and sure enough, the door is open. I have to lean over and quickly slam it shut. I've noticed this happens particularly when driving on a bumpier road. I know there has been similar recalls for this same problem on the driver side door that was mentioned on - NHTSA CAMPAIGN NUMBER: 17V168000.

The contact owns a 2017 Ford Mustang. The contact stated while exiting the vehicle, the seat belt anchor detached from the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the seat belt anchor. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The VIN was not available. The failure mileage was 67,000.

The clutch pedal is breaking off of the assembly (can be heard by a creaking sound), which will make it impossible to engage the clutch to change gears when it breaks. The clutch pedal isn’t something that wears like brakes and tires, this is a very important part to the basic operation of the vehicle. There has been numerous examples of this problem occurring for years on many of the Mustangs from this generation. Some have taken it into their own hands to fix the design error from Ford. How this hasn’t been recalled yet (especially after being considered on of the best selling cars) is pathetic and dangerous for everyone in the road and will eventually lead to a fatal accident. I trust that the NHTSA will do the right thing and force a recall for Ford’s greedy and cheap tactics.

6speed manual transmission defect won’t go in 5th ,6th gear

I was driving and the vehicle jerked, the check engine came on and I immediately pulled over. The car was towed to a local mechanic who said take it to ford because this is a known issue with 6 cylinder engines. Today, ford called and said it’s a catastrophic engine failure and nothing I did. The cost to replace the engine is $10,000. My car had 97,000 miles and was always well cared for. If ford knows this is an issue, it should be a recall.

Passenger door comes ajar while driving down the road. I was not leaning against the door and while I was driving the door became ajar enough so that wind was flowing as if the door was cracked open.

The contact owns a 2017 Ford Mustang. The contact stated while driving at an undisclosed speed, the vehicle was jerking with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that cylinder #1 had misfired and that the long block needed to be replaced. The vehicle was not repaired. The contact stated that the spark plugs, and ignition coils had previously been replaced. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 88,000.

Passenger door became partially unlatched while driving at highway speed over rough pavement. This is the second time this has occurred. Both times the dashboard warning light came on to let us know it was unlatched, but we are certain that it was completely closed when initially getting into vehicle. Online Q&A sites confirm multiple others with this experience and no recalls or TSB to this date.

The contact owns a 2017 Ford Mustang. The contact stated that on four occasions while driving at various speeds, the driver's door swung open unintendedly. Additionally, the contact stated that when the vehicle was shifted into reverse, there was a blue screen displayed. The contact stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was taken to an independent mechanic where the diagnosis was unknown, and the mechanic stated that the trunk would not open to allow the reverse camera to be repaired. The vehicle was not repaired. The contact believed that the vehicle failure was associated with NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 140,000.