2017 Ford Mustang Driver Assist & ADAS Problems

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer and the vehicle was repaired under NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the contact was informed that the wiring harness also needed to be replaced, but was not covered under the recall. The contact stated that after the recall repair was performed, the rear-view camera became inoperable, and the message "Camera Not Available" was displayed while reversing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

The contact owns a 2017 Ford Mustang. The contact stated that there were intermittent failures with the rear-view camera image. The contact had opened the trunk and noticed that the mesh covering the electrical wires was deteriorating. There was tape holding the mesh to the wires. The tape was rewrapped, and the camera became functional. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The contact stated that approximately one month after receiving the recall notification, the rear-view camera failed again. The vehicle was taken to a local dealer, who advised the contact that the camera was inspected, and no failure was found. The vehicle was retrieved, but the camera image was distorted, and eventually, there was no image displayed. There was a message that the camera needed to be serviced. The vehicle was returned to the same dealer, who determined that the failure was not due to the camera and that additional diagnostic tests were needed. The contact was informed that the recall repair had been completed and that the repair would be at the owner's expense. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to another dealer for assistance. The failure mileage was approximately 71,000.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera failed to display an image, compromising the back over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera display and camera. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera image was distorted. The vehicle was taken to the dealer and repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention); however, the failure worsened. The contact stated that the rearview camera image was persistently blue while reversing. The local dealer was notified of the failure, but no assistance was provided. The contact later received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 89,000.

The contact owns a 2017 Ford Mustang. The contact stated that while in reverse, the back over prevention system failed to display an image on the screen. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the decklid wiring harness. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was not notified of the failure. The failure mileage was 30,000.

The contact owns a 2017 Ford Mustang. The contact stated that while reversing the vehicle, the "Camera Is Unavailable" message displayed and the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was determined that the rearview camera wiring was loose and the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2017 Ford Mustang. The contact stated that after shifting into reverse(R), the back over prevention screen went blank. The contact stated that the vehicle had just been retrieved from a local dealer after the recall repair of NHTSA Campaign Number: 22V082000 (Back Over Prevention) was completed. The vehicle was taken back to the same dealer, where it was diagnosed and determined that the wiring harness needed to be replaced; however, the contact had to pay to have the repair completed. The contact stated that the Service Adviser at the dealer informed him how to repair the wiring harness himself. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 25,000.

See attached document for complaint

The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the camera was fuzzy. The contact stated that the camera image went blank. The contact stated that after restarting the vehicle, the camera became inoperable. There were no warning lights illuminated. The local dealer was contacted and confirmed there was no recall or warranty coverage on the vehicle for the failure. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention); and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 29,000.

The contact owns a 2017 Ford Mustang. The contact stated while attempting to unlock the vehicle using the key fob, the vehicle failed to unlock. The contact had a locksmith examine the vehicle, and the battery was replaced; however, the failure recurred. On another occasion while driving 30 MPH, the back prevention camera display illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 122,479.

The contact owns a 2017 Ford Mustang. The contact stated that after he purchased the vehicle, he received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair however, the contact stated that a week after the vehicle was repaired; however, while shifted into reverse(R), a message appeared on the screen indicating that the camera failed to function properly. The contact stated that he depressed the “OK” button to clear the screen then the screen displayed white then became distorted. The dealer was notified of the failure and the contact was informed that the vehicle was inspected, and the wiring harness was replaced. The contact was also informed by the dealer that the recall was closed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was provided a case number but no further assistance was provided. The failure mileage was approximately 120,000.

The contact owns a 2017 Ford Mustang. The contact stated while operating the vehicle, the back-up camera image was flickering on and off, and was also distorted. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and the vehicle was taken to the local dealer and received the recall repair. The contact stated that the wiring harness was replaced; however, the camera was not replaced. The contact stated that the final notice indicating that the part was available did not include replacing the backup camera, if necessary, as listed on the NHTSA website. The manufacturer was not notified of the failure. The failure mileage was 72,000.

The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the backover prevention camera became distorted. The vehicle was taken to the dealer where it was repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

The contact owns a 2017 Ford Mustang. The contact stated that the trunk failed to open while pressing the unlock button on the rear door, the unlock button inside the vehicle, and the unlock button on the key fob. There was no warning light illuminated. The contact stated that there were groceries in the trunk, and he was unable to retrieve the groceries due to the failure. Additionally, the contact stated that the rearview camera was displaying a blank image intermittently while reversing. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 11,900.

2017 FORD MUSTANG. CONSUMER WRITES IN REGARD TO SAFETY RECALL 22V-082.

The contact owns a 2017 Ford Mustang. The contact stated that while the vehicle was stationary, the gear shifter was shifted into reverse, and the rearview camera displayed a black screen with a message. There were no warning lights illuminated and a message was displayed that the rear camera was not available. The contact took the vehicle to the dealer for an unknown recall for the wiring harness. The vehicle was repaired; however, the failure with the rearview camera persisted. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with rearview camera failure. The vehicle was then taken to a dealer where it was diagnosed with rearview camera failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered the contact to get the vehicle diagnosed at the manufacturer’s cost. The local dealer was contacted; however, the vehicle was not repaired. The failure mileage was approximately 15,000.

2017 FORD MUSTANG. CONSUMER WRITES IN REGARD TO DEFECTIVE BACK CAMERA. THE CONSUMER STATED THE REARVIEW CAMERA HAS NOT WORKED IN 2 YEARS AND WAS REPAIRED ON OCT 2022. IT WORKED FOR 1 DAY AND HASNT WORKED PROPERLY SINCE THAT DAY.

The contact owns a 2017 Ford Mustang. The contact stated that the dealer previously serviced the vehicle under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred with the rearview camera displaying a distorted image. The vehicle was taken back to the dealer where it was diagnosed that the AIPM module needed to be replaced. The vehicle was then taken to J.C. Lewis Ford (9505 Abercorn St, Savannah, GA 31406) and the AIPM module was replaced. The manufacturer was made aware of the failure and confirmed that the failure was not related to the recall. The failure mileage was approximately 60,000.

The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

The contact owns a 2017 Ford Mustang. The contact received notification of the NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.