2011 Ford Taurus Complaint Log

I hit a dirt embankment the seatbelts did not lock and I ended up smashing my head off of my steering wheel and my passenger ended up smashing their head off of my dashboard.

The water pump failed on my Taurus, leaking coolant my into the engine, causing irrepairable damage

Driving on access rd. Car stalled in middle of traffic. Glad I was not driving on highway. Lucky several drivers helped push car into a gas station. Saw water leak under car. There were no codes or indicators of over heating. Let car cool off. Noticed water in coolant reservoir. still was able to add 1 gal and half of water. Car turned on, drove it home which is about 3 miles. Water leak near the oil pan and block. After a long cooling period, noticed 3 hairline cracks on the bottom part of block. Cracked block Checked oil and noticed the oil was real thin and milky. Signs of water pump failure. Car is sitting on driveway. Only option is to replace the 156k miles engine. Cost is very expensive. Don't have money to fix. There should be a recall for this issue. Very dangerous.

2011 Ford Taurus Limited 37'000 miles Original owner Like New Condition. Engine and all systems working perfectly no check engine or other lights showing. I was driving on city street about 25mph and with no warning engine and dash all shut down I had no crank and no dash lights at all. while I waited for tow truck dash lights did come on and anti theft light was flashing very fast. If I had been driving on Interstate 80 I may have been killed with all the Semi's that are always there. This happened August 7th 2025 It has been at the FORD dealership by my house for 25 work days and all they have done is checked the computer and said no power so replaced comp with rebuilt one and still no power so that is where I'm at. If you have seen this before please tell me ,they have no clue THANKS

The contact owns a 2011 Ford Taurus. The contact stated that while driving at an undisclosed speed, the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 199,000.

The inside rear view mirror camera only works on occasion.

Rear tow link nut in the frame rusted out and I can't get the bushing out of the frame. No way to install new tow link if the old one is cut out.

After my battery died, my 2011 Ford Taurus defaulted my only working key to a ‘MyKey’ with volume limits, seatbelt mutes, and other safety limitations. I cannot undo it without spending over $200 to fix an issue caused by your faulty system design. This creates a safety issue and financial burden that Ford should be responsible for.

While driving down the road, a loud humming started to get loud from the front of my car. Then loud clunking/dragging noises. My car started to slow down and the noises got louder. I had to turn on my hazards and slowly drive back home block by block. There is nothing visibly dragging. But I now have to get my car towed from home as it’s not safe to drive. This isn’t the first time this car has had issues with the steering hub, suspension, tie rods, ball joints, control arms, sway bar, etc. I have had to fix and replace that entire area a multitude of times since I’ve had this car.

The contact owns a 2011 Ford Taurus. The contact stated that while turning off the vehicle, there was white smoke coming from under the hood. The check engine warning light was illuminated. Additionally, the contact stated there was a fuel burning odor coming from the interior and exterior of the vehicle. The vehicle was taken to an independent mechanic who diagnosed and determined that the electrical system had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

The contact owns a 2011 Ford Taurus. The contact stated while his wife was driving 40 MPH, the vehicle stalled. The check engine warning light and several unknown warning lights were illuminated. The driver was able to pull over to the side of the road. The vehicle failed to restart and was towed to a parking lot. The vehicle was then towed to the residence. The contact stated that an independent mechanic drained the oil and became aware that there was coolant mixed in with the engine oil. The contact diagnosed that the water pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,900.

The contact owns a 2011 Ford Taurus. The contact stated while driving at approximately 30 MPH and depressing the accelerator pedal while driving uphill, the vehicle stalled. The contact was unaware of any warning lights being illuminated. The contact stated that the vehicle started rolling backward. The contact attempted to stop the vehicle however, the vehicle lost its brakes and the power steering assist functionality. The contact was able to apply the parking brake to stop the vehicle. The contact had attempted to restart the vehicle and observed that several unknown warning lights were illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic had diagnosed the vehicle and determined that the anti-theft system had caused the vehicle to stall. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 160,000.

The rear view backup camera visual is located in my rearview mirror it is just a blue screen whenever I put the car in reverse it just one day stopped working I've been waiting for it to be on the recall list and for some reason this year a 2011 is not on the recall list but it should be

The contact owns a 2011 Ford Taurus. The contact stated while driving at an undisclosed speed, he heard an abnormal sound emanating from the engine compartment, after which the vehicle lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed failures with the camshaft, cam phasers, and connecting rod bearings. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.

Had several wheel alignments car would read straight but is not straight I have all new front extension work done my car is still going out of control going into different lanes while I’m going g straight I took it to the ford dealership they can’t even find the problem

Last June I noticed the car constantly shaking. Took it to Goodyear plaza tire in Alexandria mn and they said they didn't find anything wrong and it's normal to have tires feel like they are shaking while driving. The tires are 255/45R19 Then in July of 2025, I wanted a tire rotation and wheels balanced. The mechanic says they can't because the tread is almost gone and I'd have 5000 left before I could get new tires. About 2000 miles later I noticed the tread separating from the wires on 3 of the 4 tires. They have been kept properly inflated and rotated every 5000 to 6000 miles. Usually every other oil change. Again I was told it's normal since the tires mostly last 30,000 miles and is rated for 40,000. I don't think it's right.

Car went from park position to reverse jumped gear?

This Sunday, the electrical power steering started acting weird as I was driving home, the steering did some unpredictable stops as I was driving 100km/h and had to take a turn on the road. Almost got into an accident because of that steering sudden failure. I can't imagine if there have been a car on the opposite lane I was gonna hit that car... I got so afraid I can't believe the steering can actually malfunction all of a sudden like this. I somehow got back home ''safe'' but then steering was dead. Impossible to steer. Dead. Got my taurus 2011 SHO towed to the closest Ford dealer so that they finally call me and say my VIN number is not on the recall even tho there were thousands of Taurus 2011-2013 recalled for that same issue.

Hello I just bought this car and started experiencing steering problems, it gets very stiff while driving and trying to turn. I was told by a mechanic that this is a recall for my car and I need further help in getting this fixed especially since winter is right around the corner.

The contact owns a 2011 Ford Taurus. The contact stated while driving approximately 70 MPH, the steering wheel inadvertently drifted to the left and the right. The electric power steering assist warning light was illuminated. The contact stated that a message was displayed on the instrument panel indication that the cruise control system had failed, and the Forward Collision Avoidance system was inoperable. The contact veered off the roadway and turned off the vehicle. The contact restarted the vehicle and started driving however, the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear assembly needed to be replaced. The vehicle had not yet been repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then informed that he would be transferred to the recall center but was transferred to the NHTSA Hotline. The failure mileage was approximately 90,000.

The contact owns a 2011 Ford Taurus. The contact stated that while turning around in a parking lot at approximately 5 MPH, he heard an abnormal, scraping sound coming from the vehicle. Upon inspection, the contact discovered that the rear passenger’s side tire was inverted into the wheel well. Due to the failure, the contact had the vehicle towed to his residence. The contact called an independent mechanic to his home where the vehicle was diagnosed with a defective toe link caused by corrosion. The mechanic then informed the contact that both toe links needed to be replaced. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 102,000.

Ford needs to recall the throttle body sensor and break pedal for the 2011 Ford Taurus FWD SEL MODEL. Back in the day, there was a cable connecting the accelerator pedal to the throttle. If that cable snapped, well, you were up a certain creek without a paddle. But at least you knew what it was. Nowadays every system in your vehicle is controlled by some sort of computer, including the ETB (sometimes called an electronic throttle control (ETC)). The ETB uses data from sensors to control the position of the throttle valve, which in turn manages the amount of air entering the engine. Spent well over 809.00 for new TB sensor and break pedal and my car is still not working. It goes into Limp mode and sudden acceleration w o warning. It’s very dangerous. Repair done on Feb 13, 2023 REPLACED Accelerator Pedal SENSOR Fuel Injection Throttle Body

The contact owns a 2011 Ford Taurus. The contact stated that the vehicle was idling for approximately 1 minute, then the vehicle started revving up with the RPM above 7,000. The contact stated that the accelerator pedal seemed to be stuck, causing the vehicle to accelerate forward. The contact depressed the brake pedal, and the vehicle came to a stop. The check engine warning light was displayed. There was an abnormally loud sound coming from the vehicle. The contact immediately turned off the vehicle. The following day the vehicle was driven to a certified mechanic who replaced the throttle body and accelerator pedal assembly. After returning to the residence and attempting to exit the vehicle with the vehicle idling, the failure recurred. The contact had not taken the vehicle to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate failure mileage was 64,000. The consumer stated the vehicle broke down and towed to dealer. The computer was updated by the dealer but the vehicle failed once again. The consumer needs a second throttle body replacement.

My 2011 Ford Taurus has had so many repairs out of pocket expenses and if I purchased another warranty package doubt it would cover my issues past and present. 69,000 th miles. Throttle bottle and pedal replacement $ 852.79 replaced on February 14, 2023. Mechanic tried to fix it but the error code is the large blue wrench and check engine light still on. Have to bring it in at the end of the month to my Ford Dealer as they are so booked up and I have read all the Ford recalls. When I start the car the break pedal is to the floor, it revs up and when I place the shift in drive it wants to take off by itself at a rapid speed. I then shut the car off and it makes a big thump. It takes me three tries to start it up again but looses power where I have to put my emergency flashes on. This incident is so dangerous. Ford should have done a recall there are so many complaints ! I was going to disconnect my battery and connect it again to see if that works but I don’t want to erase the codes. My Ford dealership is so busy that they could only give me an appointment at the end of the month. As I stated my vehicle is inoperable as it sits until the end of the month to get serviced again.

The contact owns a 2011 Ford Taurus. The contact stated that while his grandson was driving at an undisclosed speed, the vehicle shuddered. The check engine warning light intermittently illuminated. The vehicle was towed to the dealer, where it was diagnosed with a faulty water pump causing coolant intrusion into the engine. The dealer replaced the engine; however, the failure recurred. The vehicle was towed back to the dealer twice, and the engine was replaced for the second and third time. The failure persisted. The vehicle was then towed to Colorado Auto Finders (12351 E Arapahoe Rd, Centennial, CO 80112), where the ignition coils and spark plugs were replaced. The failure recurred. The vehicle was towed to two separate independent mechanics, who diagnosed the vehicle with DTC Codes: P0300, P0302 (Cylinder 2 Misfire Detected), and P0306 (Cylinder 6 Misfire Detected). The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 105,213.

The contact owns a 2011 Ford Taurus. The contact stated that on three separate occasions, the vehicle had independently surged forward without warning. In all three incidents, the contact either hit another vehicle or an object due to the failure. The contact also stated that the vehicle would accelerate upon the depression of the brake pedal. The contact stated that all three accidents were minor; the air bags did not deploy and there were no injuries. A police report was filed when the contact hit another vehicle. The vehicle had yet to be serviced or diagnosed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 69,000. The VIN was not available.

The throttle body threw a code. My car lost "power' and stalled. It went into limp mode. Became inoperable. My four year old, his dad, and my safety was at risk due to this happening on a rural road on a hill. We were stuck in the middle of nowhere and an hour and a half away from home. The dealership replaced the throttle bottle, accelerator pedal, reprogrammed it, and it still will not function normally. I am out of a car and that is not okay. They only warning sign there was happened to be a wrench and that's it.

Engine/ Water pump. Started the car one day and a massive plume of smoke came out of the exhaust. So far we have caught it early enough to where the whole engine doesn't have to be replaced. But the repair is costly. Shame on Ford for building this model of engine that has water pump failures that leak coolant into the oil. Especially when a vehicle has been well taken care of and maintained. This is causing $$$ to be spent.

Vehicle center console-radio, heat and air, heated seats, stopped working. Heated air blew out at 90 degrees and you could not turn it off or turn down the air. This vehicle was purchased used with only 37,500 miles on it, from CarMax 30 days ago.

The contact owns a 2011 Ford Taurus. The contact stated that while driving approximately 45 MPH, the vehicle lost motive power and stalled. The contact was able to coast to the side of the road. The contact was able to have the vehicle taken to an independent mechanic to be diagnosed. The contact was informed that the water pump was faulty and that the timing chain was fractured. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. Mechanics stated that the water pump fails often with these Taurus's. Some have to be replaced if found in time. Others like the consumer's give little to no warning and break. The interference engine causes a lot of valve and possible piston damage with the engine.

Failed Water Pump, water pump isn’t sending coolant through the mail engine so it’s overheating and engine light is on.

The contact owns a 2011 Ford Taurus. The contact stated that upon starting the vehicle, the power steering failed to operate as the power steering assist fault warning message appeared on the instrument panel. The contact was initially able to restart the vehicle and resume normal driving after the failure; however, the failure returned the next day. The contact had to use excessive force when driving the vehicle to the dealer. The vehicle was diagnosed with an electrical power steering failure. The contact was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The repair was paid for out of pocket. The manufacturer was notified of the failure and provided a case number. The vehicle had been repaired. The failure mileage was 172,395.

Had my Ford for less than 6 months, and has 80,000 miles on it. Looks brand new, in excellent shape and yet on the way home from the grocery store, it began overheating. The tempature gage shot up and the engine started cutting out. We pulled over and the vehicle was smoking. We started adding water and coasting down the mountain until we could get home. Called several mechanics and find out that this is a common problem with our year and model. Every person we've consulted has quoted us $3,000 to repair the water pump. We have been told that the excessive charge is because when Ford built this model, the water pump was placed inside the engine. The entire engine has to be taken out of the car in order to replace the water pump. Most mechanics around us don't even have the machine that is needed to remove the engine. Ford is backed up for months on repairs. Our vehicle has been sitting for two summers because we cannot afford this $3,000 repair for a water pump! We are making payments on a car that can't be driven. Something needs to be done about this. The more I dig and research, the more complaints for this very issue I find. We need help!

The contact owns a 2011 Ford Taurus. The contact stated that while in reverse, the backup camera would either flash blue or appear upside down on the screen. There was no warning light illuminated. The contact stated that the backup camera had been defective since the vehicle was purchased. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The approximate failure mileage was 60,000.

I own a 2011 Ford Taurus SEL model. August 2021 water leaking from sunroof, windshield and headliner on left side soaked and water drips out from the seam, moisture above visor and water stains visible. While driving if I brake, I can the water slush from back to front under and inside car. Drivers side floor is flooded with water since August 2021 and reported it to Geico and has not been fixed. Reason for reporting: Is there a recall on the sunroof or windshield ? Dangers of electrical damage, mold and mildew and rusted out floor shortens the life of the vehicle.

Attempted to start vehicle in driveway. Without warning, experienced a catastrophic failure of the water pump/engine cooling system. The failure caused the engine crankcase to fill with coolant and caused the vehicle crankshaft bearings to disintegrate into the oil leaving a silvery sludge. Upon taking vehicle to repair center, recommendation was to replace the entire engine since apparently the failure caused unrepairable internal damage to the engine. I have see other complaints about this where the failure happened while the vehicle was being driven and could have caused a very severe dangerous accident to occur as a result of the engine failure. Ford should be ashamed of the quality and workmanship in this motor since it appears to be a common an recurring problem.

WHEN DRIVING CAR THE ELECTRIC POWER STEERING STOPPED WORKING CAUSING CAR TO HAVE EXTREMELY HARD STEERING. NO WARNING SIGNS OF BREAKDOWN, JUST QUIT CAUSING DANGEROUS DRIVING SITUATION. HAPPENED IN TRAFFIC ON FREEWAY. FORD SAYS EPAS MOTOR IS BAD AND SAYS IT'S NOT A RECALL, BUT IT WAS.

2011 FORD TAURUS SEL MODEL HAD BATTERY REPLACED IN 2015. 2020 CAR DID NOT START, BOUGHT NEW BATTERY IN FLORIDA. HERB CHAMBERS FORD IN 2015 PUT IN A SMALLER BATTERY NOT MADE FOR MY CAR. REPLACED AND SPENT 143.00 FOR A BIGGER BATTERY MADE FOR THIS CAR. WHILE READING THE WEB I NOTICED 2011 FORD TAURUS OWNERS ARE STATING A BUNCH OF BAD BATTERIES HAVE BEEN BOUGHT BY FORD OWNERS UNKNOWN TO THEM. NOW I HAVE CORROSION IN MY ENGINE AND MY ELECTRICAL IS NOT WORKING AGAIN.

TL* THE CONTACT OWNS A 2011 FORD TAURUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REFUEL THE VEHICLE, THE CONTACT WAS UNABLE TO INSERT THE FUEL PUMP NOZZLE INTO THE FUEL TANK FILLER NECK. THE VEHICLE WAS NOT TAKEN TO BE INSPECTED. SALERNO DUANE CHRYSLER JEEP DODGE RAM (267 BROAD ST, SUMMIT, NJ 07901) WAS CONTACTED AND INFORMED THE CONTACT THE FUEL FILLER NECK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.*DT*JB

I BOUGHT MY CAR USED A FEW MONTHS AGO. DRIVING DOWN THE ROAD AND MY STEERING WHEEL LOCKED UP. I COULDN'T TURN THE WHEEL. I COULD HAVE BEEN IN A SERIOUS ACCIDENT. MY CHECK ENGINE LIGHT CAME O. IT DID THIS TWO OR THREE TIMES. I'M AFRAID TO DRIVE IT ANYMORE.

THE PLATE LIGHT KEEPS BURNING OUT. IT HAPPENS EVERY MONTH. FOUND A RECALL REFERENCE # 14V285000. DEALER SAYS MY VEHICLE IS NOT COVERED BY THIS RECALL. I AM HAVING THE EXACT SAME PROBLEM. WHY AM I NOT COVERED.

THE VEHICLE WILL ONLY GO STRAIGHT. TURNING IS ALMOST IMPOSSIBLE. THE TRACTION CONTROL LIGHT ALSO CAME ON AND WILL NOT GO OUT. THE VEHICLE IS NOT USEABLE.1010

THIS CAR HAS A STEERING RECALL ON IT. THE RECALL WAS FIXED AND CLOSED OUT THREE YEARS AGO. THE SAME ISSUE IS COMING UP AND IT IS SAYING FAULTY STEERING ON THE SCREEN AND I LOSE POWER STEERING. I SPOKE TO THE DEALERSHIP AND SHE SAID IN THE SEVEN YEARS SHE HAS BEEN THERE SHE HAS NOT SEEN AN ISSUE LIKE THIS HAPPEN AGAIN ON A VEHICLE BUT WHEN I GOOGLED ABOUT IT I SAW TONS OF COMPLAINTS ABOUT PEOPLE GETTING THE STEERING RECALL 'FIXED' IN THEIR FORD AND THEN THE SAME ISSUE POPPING UP AGAIN AND THE CUSTOMER FORCED TO PAY THE MONEY FOR IT. IF MY STEERING GOES OUT I COULD BE IN A SERIOUS ACCIDENT ESP SINCE I DO A LOT OF HIGHWAY DRIVING AND CHILDREN IN MY CAR.

I'VE HAD THIS CAR FOR 2 MONTHS ALREADY. I PULLED OUT OF MY HOUSE, DROVE THRU MY STREET AND WHEN I CAME TO A STOP IN A INTERSECTION MY CAR STOPPED COMPLETELY AND THE WHEEL BECAME HARD AND WAS NOT ABLE TO TURN IT OR PRESS ON THE GAS PEDAL. THE ENGINE LIGHT, ELECTRONIC STABILITY CONTROL ACTIVE LIGHT AND BATTERY ALERT LIGHT CAME ON AT THE SAME TIME. ALSO IT ALERTED ME I WAS LOW ON GAS WITCH I HAD HALF A TANK OF GAS. *TR

REAR TOE LINKS REPLACED 1/23/2020. WAS TOLD BY DEALER THAT OTHER FORD MODELS HAVE BEEN RECALLED FOR SAME PART MALFUNCTION BUT NO RECALL ON TAURUS.

MY TRUNK LEAKED ONCE IN 2017 SOAKING LEGAL PAPERWORK. FOUND SOURCE OF LEAK THROUGH FAULTY GASKETS, USED SILICONE AND PERFORMED MY OWN WATER TEST WITH HOSE. FRONT LEFT HEADLIGHT LEAKED THROUGH RUBBER GASKET. I HAVE HAD TO PAY OUT OF POCKET TO FIX MY CAR AND REPORTED ALL THIS TO FORD BUT WAS TOLD THERE ARE NO RECALLS AND SAFE MY RECEIPTS. AC COMPRESSED DIED PAID 1,000, SMART JUNCTION BOX NEEDED TO BE REPLACED AND PAID 500 TO REPLACE PART THAT CIRCULATES INSIDE AIR. LOVE MY CAR PAID 37 TH BACK IN 2011 BUT SINCE OUT OF WARRANTEE AND BOUGHT EXTENDED WARRANTEE NOTHING MUCH IS COVERED. ONLY 58,400 MILES ON MY TAURUS SEL MODEL. WILL NEVER BUY ANOTHER FORD AGAIN.

THE VEHICLE WON'T STOP IN A HURRY NO MATTER HOW HARD THE BRAKE PEDAL IS PUSHED. IF I DEPRESS THE BRAKE PEDAL AND THEN THE ACCELERATOR, THE BRAKES WON'T KEEP IT FROM MOVING. HAVE REPLACED MASTER CYLINDER AND BLEED BRAKES. AFRAID TO DRIVE IT. NOT SAFE IN TOWN.

2011 Ford Taurus SEL at 100,000 miles the a/c started blowing out of the defrost at 90 degrees and on high, none of the controls worked for the A/C, radio, clock etc.. The front interface module went out. I was told by Ford no new replacements available they are discontinued and so far I've bought and replaced 3 used ones in the past 2 years myself. I was also told they would need reprogrammed (THEY DONT NEED REPROGRAMMED) buy the dealership about 400.00 and 300.00 to install a used part after I found one and bought it and brought it to them. The new parts should be available for you as long as long you own your vehicle you shouldn't have to buy used ones that are going to go out to.. The car has locked the doors car on me twice now with the key in the ignition on their own I left it unlocked. The excessive heat also cracked my windshield that I had to replace. The used modules run 150.00-300.00 each time plus the few hours it takes to replace...not good Ford....not good..

TL* THE CONTACT OWNED A 2011 FORD TAURUS. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH THE CONTACT LOST CONSCIOUSNESS AFTER A BUCK COLLIDED WITH THE FRONT OF HER VEHICLE. THE CONTACT DID NOT RECALL IF THE BRAKE PEDAL WAS DEPRESSED. THE AIR BAGS DID DEPLOY HOWEVER SMOKE WAS RELEASED FROM THE AIR BAG AFTER IT RUPTURED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP HOWEVER THE INSURANCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE IMPACT OF THE CRASH WAS ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT SUSTAINED MULTIPLE INTERNAL INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THIS FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE CONTACT WAS REFERENCING NHTSA CAMPAIGN NUMBER: 16V247000 (AIR BAGS) AS A CAUSE OF THE FAILURE THE VEHICLE WAS NOT INCLUDED IN THE RECALL.

TL* THE CONTACT OWNS A 2011 FORD TAURUS. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. IN ADDITION, THE MESSAGE "POWER STEERING FAULT ASSIST" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LONG LEWIS FORD (2551 JOHN HAWKINS PKWY, HOOVER, AL) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 98,000.