2025 Genesis GV80 Electrical System Problems

Had Recall 031G completed on 01/20/2026. Bluetooth continues to glitch and infotainment system continues to restart and go black while driving leaving driver without key information to operate vehicle posing a crash risk

The contact owns a 2025 Genesis GV80. The contact stated that while accelerating from a complete stop, the vehicle was pulling to the right. The contact depressed the brake pedal and was able to turn back in the intended direction. The vehicle was taken to the dealer, where the contact was advised that the failure could not be replicated. The vehicle was not diagnosed or repaired. The contact stated that the failure was a recurring failure. The manufacturer was not notified of the failure. The failure mileage was approximately 3,000.

I was driving at 65 mph (legal speed limit on Express Lanes) and entire front console went black. I was on Bluetooth call which dropped. I could not see speedometer or any of the gauges on the dashboard and could not see any of the radio/entertainment options. Everything was jet black. I pulled over at the first exit, turned off the engine and restarted the car. The services slowly reloaded and were restored. The next day the console began to blink but did not go out entirely. I went to the closest Genesis dealership and spoke to a technician. She said that other Genesis models are having similar issues and this has triggered a safety recall. She said that my Genesis 2025 GV-80 is not covered by the safety recall and said that the dealer will have to keep the car for an indefinite period of time and try to replicate the issue. She said without a recall, they cannot replace the malfunctioning parts. Genesis dealership will not be able to schedule my car for maintenance until late August. I do not feel safe driving my vehicle.

i was driving down the freeway and the computer system had a complete reboot randomly. ALL screens went blank and ALL electronic functions were disabled until it came back up about a minute later. No radio, no ADAS features (no collision warning, no blind spot, no lane departure), no gauges to to judge speed. It was a complete distraction. Vehicle appeared to continue to drive but without any safety features. It is unknown if turn signals and day time running lights and air bag functions were disabled. I noticed issued after they applied an update for Android Auto with the maps not showing in the display even tho voice instructions came through the car. It was either a system update that should have never happened while the vehicle is in use, or I suspect an issue with Android Auto that caused the vehicle OS to crash and reboot.

Digital instrument cluster continually turns off while operating. Yes its available for inspection When the instrument cluster of out, there is no speedometer, no turn signals, no safety features. On one occasion when the screen came back on it indicated that a crash was imminent when there was none. I believe this put our safety and others at risk as critical functions of the vehicle are not available when the screen in blank. Yes, the dealer has confirmed the issue on 3 separate occasions and attempted to fix it. It has been inspected by the manufacturer on 4 occasions. Vehicle timeline: •We took delivery of the car on [XXX] •On [XXX] the instrument cluster rebooted TWICE because of what we thought was CarPlay. •From 8/6/2024 to 8/12/2024 the dealer had the car and said it was my phone causing the issues and there was nothing wrong with the car. •On [XXX] we got videos of the entire screen AND instrument cluster going out and brought it in immediately for service •From 8/30/2024 to 9/6/2024 they had my car in service, they confirmed the ENTIRE instrument cluster was having issues and traced it to a bad connector and “fixed” it. •On [XXX] the screen AND entire instrument cluster started going out again. •From 9/10/2024 to 9/13/2024 they had my car in service, they once again confirmed the issue and traced it back to a pin problem. •On [XXX] the screen started going out again. We called Cherry Hill as Freehold cant seem to get the problem solved and could only get an appointment on 10/10/2024 •Between 9/27/2024 and 10/10/2024 we got DOZENS of videos of the ENTIRE instrument cluster going blank. On one of these occasions, when the screen came back on the safety features were freaking out that a crash was imminent when there was not. •From 10/10/2024 to 10/25/2024 they had my car in service where the once again confirmed the ENTIRE instrument cluster was going out and traced it to a set of pins and connectors in the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)