There are 15 owner-reported body & structure complaints for the 2002 GMC Envoyin NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
THE FRONT DRIVER SIDE DOOR HAS NO POWER. THE REAR PASSENGER DOOR WILL NOT OPEN OR UNLOCK. THE REAR DRIVER SIDE DOOR WILL NOT LATCH AND STAY SHUT. THIS ALL HAPPENED WHEN I WAS GETTING MY KIDS IN THE CAR AND NOW I CAN'T USE THE CAR BECAUSE MY KIDS COULD FALL OUT. IN THE OTHER VEHICLES IT WAS THE FAULTY LATCH. THIS HAPPENED TO OTHER VEHICLES OF THE SAME YEAR AND MODEL. NUMBER 05V494000.
TL* THE CONTACT OWNS A 2002 GMC ENVOY. WHILE DRIVING AT A SLOW SPEED, THE FRONT PASSENGER DOOR BECAME AJAR WITHOUT WARNING. THE CONTACT WAS UNABLE TO SECURELY LOCK THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 205,000.
THERE IS A LARGE HOLE IN THE PASSENGER SIDE FRONT FRAME. RUSTED RIGHT THROUGH AND IS UNSAFE
SPARE TIRE HOIST SECONDARY LATCH FROZEN, 2002 GMC ENVOY. SPARE TIRE COULD NOT BE REMOVED FROM HOIST WHEN A ROAD HAZARD BLOWOUT OCCURRED. TOW TRUCK OPERATOR COULD NOT REMOVE SPARE. AFTER A TOW TO TIRE VENDOR, THEY COULD NOT GET THE SPARE DOWN. UPON VISITING A DEALERSHIP THEY COULD NOT REMOVE THE SPARE TIRE AND SAID THE MECHANISM WAS 'FROZEN' AND HAD TO BE REPLACED FOR $250, BUT THEY DIDN'T HAVE THE PART IN STOCK. AFTER A TRIP TO ANOTHER DEALERSHIP, THEY CUT THE HOIST CABLE, REMOVED THE SPARE AND REPLACED THE HOIST PART. ONE CAN ONLY IMAGINE THE TRAUMA IF THE FAMILY HAD BEEN ON US HIGHWAY 50 IN THE MIDDLE OF NOWHERE WHEN THIS INCIDENT OCCURRED. THIS MUST BE A PRIMA-FACIE VIOLATION OF THE FMVSS CODE THAT REQUIRES A SPARE TIRE. YES, THE SPARE TIRE IS PRESENT, BUT IT CAN'T BE INSTALLED ON THE VEHICLE. ONE WOULD HOPE THAT AUTOMOTIVE ENGINEERS KNOW THAT THE UNDERSIDE OF A VEHICLE IS SUBJECT TO CORROSION AND DESIGN ACCORDINGLY. RESEARCHING THIS ISSUE, MANY ENTHUSIAST FORUMS AND OTHER BLOGS REFLECT THE FRUSTRATIONS OF OWNERS WITH THE SAME SITUATION. THE COMMON GRASSROOTS SOLUTION IS TO CUT/GRIND OFF THE SECONDARY LATCH. THUS DEFEATING THE SAFETY SYSTEM INTENT. ONE CAN ONLY HOPE THEY ARE NOT BEHIND A MOVING VEHICLE WITH SUCH A MODIFICATION WHEN THE SPARE TIRE DROPS. GMC CUSTOMER SERVICE, WHILE POLITE, INFORMED THAT THEY COULD NOT REIMBURSE THE COST OF THE HOIST REPLACEMENT BECAUSE THERE WAS NOT A SERVICE BULLETIN COVERING THE PROBLEM. YES, THE VEHICLE IS LONG OUT OF WARRANTY, BUT THIS IS A SERIOUS CUSTOMER SAFETY ISSUE. FROM THE FORUMS AND BLOGS, IT IS OBVIOUS THAT THIS IS A PERVASIVE PROBLEM, AND THE 'FIX' MIGHT BE MORE DANGEROUS THAN THE INITIAL ISSUE. *TR
THE REAR HATCHBACK GLASS SHATTERED ON MY 2002 ENVOY XL FOR NO APPARENT REASON. THE CAR WAS PARKED. THIS IS THE SECOND TIME SINCE OWNING THIS VEHICLE THAT WE HAVE HAD AN ISSUE WITH THE HATCHBACK GLASS. THE FIRST INCIDENT WAS IN APROX. 2003 WHEN THE GLASS CAME LOOSE FROM THE HINGES AND DROPPED. IT WAS REPLACED FREE OF CHARGE FROM THE GM WARRANTY. *TR
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FRONT BUMPER BOUNCED UP AND DOWN, AND FRACTURED THE PLASTIC MOLDING. AFTERWARDS, A RATTLING NOISE CAME FROM THE BUMPER. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THAT WAS THE WAY THE BUMPER WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/25/2006 - *NM
DT*: THE CONTACT STATED THE REAR HATCH WINDOW OPENED ON ITS OWN INTERMITTENTLY. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM. ALSO, THE REAR PASSENGER DOOR WOULD NOT OPERATE INTERMITTENTLY FROM THE OUTSIDE. THE DEALERSHIP ADJUSTED THE STRIKER AND CLEANED THE DOOR JAM, BUT THE PROBLEM PERSISTED.
I PURCHASE A 2002 GMC ENVOY 06/05 ,AND ABOUT 1 MONTH AGO I HEARD A LOUD NOISE WHEN I WENT TO OPEN MY TAIL HATCH AFTER NOTICING MY PASSENGER SIDE BRAKE LIGHT WAS OUT. I TALK TO THE DEALER ABOUT THIS AND WAS TOLD BY THE BODY SHOP MANAGER THAT THE FLAP OVER THE HATCH WAS SUPPOSE TO LOOK LIKE THAT THERE IS A VERY NOTICEABLE GAP,HE THEN SAID THAT IT PROBABLY HAD BEEN FIXED BEFORE. AND DURING A LATER CONVERSATION WITH HIM HE SAID THAT IT WAS NATURAL WEAR AND TEAR. I AM THE OWNER AND ONLY DRIVER OF MY TRUCK, AND I PROBABLY WOULDN'T HAVE OPEN THE BACK HATCH IF I HADN'T NOTICE THE BRAKE LIGHT OUT WHICH I FOUND OUT IS UNDER A RECALL. MY CONVERSATIONS WITH THE DEALER AND ALSO GMC HAVE LEAD TO NO WHERE. I TOOK THE TRUCK TO AN OUTSIDE REPAIR SHOP WHO LOOK AT THE HATCH AND ALSO SAID THAT IT HAD BEEN REPAIR BEFORE AND TO TRY TO WORK WITH GMC AND THE DEALER WITH GETTING IT FIXED. *NM
IN REGARD TO MY PRIOR COMPLAINT I NOTICE THAT MY HINGES HOLDING MY TAILGATE ON WERE RUSTED ABOUT A MONTH AFTER I PURCHASE MY TRUCK, AND TOOK IT THE DEALER SERVICE SHOP. I WAS TOLD THAT THE HINGES WERE NOT COVERED UNDER THE CERTIFIED WARRANTY,ALTHOUGH ACCORDING TO THE CERTIFIED CAR AND TRUCK WARRANTY IT SHOULD HAVE BEEN NOTICE DURING THE BUMPER TO BUMPER INSPECTION BEFORE SELLING THE TRUCK. I CAN'T REMEMBER THE EXACT DAY I TOOK IT IN I BELIEVE IT WAS NEAR THE END OF THE MONTH. *NM
THE TRIM CONTAINING REAR STOP LIGHT LOCATED AT THE TOP REAR OF VEHICLE BROKE OFF BECAUSE THE CLIPS HOLDING IT TO BODY OF VEHICLE SHEARED OFF. *AK
WHEN DRIVING THE BACK HATCH MAKES A POPPING NOISE AND REAR HATCH OPENS. *NM
FOR THIS AUTO HAS BEEN IN THE SHOP ABOUT TWENTY TIMES AND THREE TIMES FOR A WATER LEAK THAT THEY CAN'T SEEM TO FIX, IT SEEMS LIKE EVERY MONTH THERE'S A NEW PROBLEM, AND I HAVE SPENT ABOUT 19000 IN THIS CAR AND I'M AFRAID THAT I WILL HAVE TO SPEND MONEY THAT I SHOULD NOT HAVE TO. *AK
SPOT WELDS FAILING ON DOOR HINGE ASSEMBLY DUE TO FLEXING OF METAL ADJACENT TO HINGE. DOOR CHECK ROD NOT PERFORMING RESTRAINING FUNCTION. BROKEN SPOT WELDS COULD ALLOW A DOOR TO FALL OFF MOVING VEHICLE. DT
WHILE DRIVING AT ANY SPEED ON FLAT SURFACE AND WITH NO WARNING, HATCHBACK WINDOW WILL OPEN. CONSUMER WILL HAVE TO PULL OVER TO CLOSE THE WINDOW. DEALER NOTIFIED.*AK THERE IS A POPPING SOUND HEARD WHEN THE WINDOW OPENS ON IT'S OWN SIMILAR TO THE SAME NOISE HEARD WHEN ACTUALLY PUSHING THE BUTTON FOR THE WINDOW TO OPEN. *JG
WHILE DRIVING AT 30MPH HEADWIND AND TOPPING OUT A LARGE HILL, FRONT END LIFTS AND SWERVES DUE TO A LARGE AIR POCKET FORMED BY THE FRONT OF THE HOOD, THE TOP OF THE RADIATOR AND GRILL 'FINS' OR 'BARS', THE POCKET IS FIVE INCHES DEEP, 4 INCHES HIGH AND 4 FEET WIDE. DRIVER FILLED THE POCKET WITH NYLON FOAM CUT TO FIT AND GLUED INTO PLACE. THE POCKET CAUSED THE VEHICLE TO LOSE TRACTION FOR THE FRONT (STEERING) WHEELS AND PUSHED THE FRONT END BY WIND GUSTS TO AN EXCESSIVE AND DANGEROUS AMOUNT.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026