2011 Honda CR-V Body & Structure Problems

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure). The contact stated that while attempting to register the vehicle, the vehicle failed the State Inspection due to frame corrosion. The vehicle was taken to a dealer, where it was diagnosed with severe frame corrosion, and the failure was beyond repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue approximately five times, but the contact had not yet received a call back after approximately two months. The failure mileage was approximately 121,000.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where it was confirmed that the rear subframe was severely rusted. The dealer confirmed that parts were not yet available and that the vehicle was not safe to be driven. The contact was further advised by the dealer to no longer drive the vehicle until the recall parts were available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 124,651. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact stated that upon taking the vehicle into an independent mechanic, he was informed that a support bracket on the sub frame was not installed correctly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V228000 (Structure), and the VIN was included, and the repair was already completed. The manufacturer was not notified of the failure. The failure mileage was 96,000.

There appears to be a defect in the body part of vehicle. Please note that I have uploaded pictures of the Rhea body of the vehicle to show where the defect is protruding from the vehicle.

Drivers side door lock is stuck and will not open. I had to crawl out of the passenger door to exit the vehicle. After exiting the car I tried locking and unlocking the car using the fab. Once the doors were locked none of the doors would open using the fab even though the fab was visibly working. I had to call AAA to come unlock the car. I can unlock all of the doors from the inside except for the drivers door. If I lock my car I will be locked out out of it, so my vehicle is now not secure. This is the first time this has happened.

I have always known that after entering the vehicle and beginning a trip, all four doors and hatch would automatically lock and stay locked until a passenger unlocked one of the doors. But sometime this past weekend, I began noticing that the vehicle would try to relock all doors EVERY time the vehicle accelerated after idling, which is quite often. When I pointed this out to my teenager in the front passenger seat, she noticed that the door behind the driver's seat was not locking during each attempt. She tried to lock all doors from her door, but that one would not lock. Then I tried to lock all doors from my door, but that one would not lock. When we returned home, I tried to lock all doors from my key fob, but that one would not lock. I also tried to lock that one manually with my hand, but it won't lock. This is a safety issue for multiple reasons. For one, I don't want that door to accidentally open while the car is in motion. But secondly, I currently don't feel safe parking my car anywhere outside of my garage if anyone can currently open that door.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The car is subject to a safety recall. I have contacted 2 Honda dealers to inspect this car. They will not schedule an inspection because the parts to repair it are on back order. The national Honda rep has told me not to drive the car and that the dealers should give me a loaner since the car will either need to be repaired or totally scrapped. The dealers will not even look at the car until they have the parts and I have explained that it is possible that the car will NOT be reparable--in which case Honda will buy it back from me. I think they are refusing to inspect the car because they don't want to give anyone a loaner while waiting for the back ordered parts. I've asked the national HOnda people to contact the local dealers to explain the correct process for dealing with this recall but they say they don't have any control over independently owned Honda dealers.

See attached document for complaint

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification for NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact stated that the dealer had installed a support brace on the vehicle under NHTSA Campaign Number: 23V228000 (Structure). The contact stated that after the recall repair was performed on the vehicle, the vehicle was bouncing off the road surface while driving over uneven or bumpy road surfaces, nearly causing him to lose control of the vehicle. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.

Received recall notice from Honda, attempted to make an appointment in May 2023 with Lia Honda in Enfield. Lia Honda failed to return multiple calls and set up an appointment, telling me “We will call you when we have the parts for this recall”. Once it reached September, I called a Honda dealership and repair center in Manchester and have an appointment with them in November 2023. This is completely unacceptable as the recall states that failure to make this appointment can cause the operator to lose control of the vehicle and crash.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) and the vehicle was taken to the dealer for the recall repair; however, the dealer determined that the vehicle could not be repaired due to the extensive corrosion. The contact stated that the manufacturer was notified and offered to repurchase the vehicle; however, the repurchasing offer was less than the market value. The contact stated that the manufacturer failed to honor the recall obligations. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was undrivable. The failure mileage was approximately 143,000. Parts distribution disconnect.

I was sent a recall notice fora SAFETY DEFECT that the rear frame that can deteriorate and trailing arm can fall off. I called the Honda of ILLINOIS dealer In Springfield Illinois to schedule an appointment for the recall and was told I would be put on a Waiting list and they only schedule 2 of these recalls per week. This vehicle is the only mode of transportation, and is driven on the highway to and from a nearby city 40 minutes away on a daily basis. There are children being transported in this vehicle and I am concerned for their safety. I called as soon as I received the recall notice in May and have yet to hear back from them as to when It can be repaired. This is a safety issue and I feel needs addressed . (update) they returned the call as I was typing this note and they tell me "there is quite a few people ahead of me that have this recall" This is unacceptable to have to wait over 60 days for a recall repair that is a safety issue!

I received an open recall notice via email on 1 May 2023 for my 2011 Honda CR-V. The notice stated that my vehicle was added to the open recall on 9 Apr 2023. My vehicle has been housed in the state of Virginia since August 2016 (7 years) that is affected by the recall NHTSA campaign number: 23V228, Honda code for recall: XDZ. Our family is active duty military and our vehicles are registered in the state of residence other than Virginia as required by law. I believe my 2011 Honda CR-V is affected by the recall and fear for my and my family's safety. For an unknown reason, the recall was removed from my vehicle. I contacted Honda Customer Service on 14 July 2023, requested Honda to escalate my concern, and I have been assigned a Honda case number by representative Jaslyn.