2011 Honda CR-V Complaint Log

The defrost mode selector switch malfunctioned preventing the removal of fog on the windshield from inside humidity during rain

Odometer Fraud. The contact purchased a 2011 Honda CR-V. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 106,000. It was later discovered upon checking a Carfax Report that the mileage was 206,086.

Please update invoice

Rear trailing arm mount rusted out frame , had have towed to my house , not drivable and its only vehicle i have

We bought this vehicle for our grandson for a great price, so we signed an "as is"agreement, knowing the dealer didn't inspect it. We were unaware that the rear axle housing was completely rusted. On 1/1/2026, he was driving and the rear axle housing broke off and the car is disabled. We had it towed to our home. Is this expensive to repair and if so, where do we begin. It seems the recall was ignored. Is it worth repairing?

Yes had it inspected rear frame is rusting out affecting the sway bars which I will also need a new exhaust due to the rust. I did see honda has a recall but not in my state.

The contact owns a 2011 Honda CR-V. The vehicle was taken to an independent mechanic for routine maintenance, where it was determined there was a front passenger’s air bag issue with the wiring underneath the seat related to DTC: F1-11 and E2-11. No warning lights were illuminated. The contact stated the failure was associated with NTSA Campaign Number: 19V502000 (Air Bags). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted due to a phone issue. The failure mileage was approximately 142,500.

I was in a pretty serious collision with a very large deer this morning. My car is totaled, the airbags did not deploy and I had to physically shield my face, neck and head.

Sunroof blew out while driving leaving a hole and shattered glass

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure). The contact stated that while attempting to register the vehicle, the vehicle failed the State Inspection due to frame corrosion. The vehicle was taken to a dealer, where it was diagnosed with severe frame corrosion, and the failure was beyond repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue approximately five times, but the contact had not yet received a call back after approximately two months. The failure mileage was approximately 121,000.

Scheduled recall to be looked at, however my local dealership called me the day of appointment to tell me they do not have the part for that and would need to order it and then schedule my appointment. So the person ordered it and then I had to call back to see if the part came in yet. Upon looking at my car on a lift, they told me they would have to charge me to fix the car because the lug nut they stripped looking at my vehicle was stripped. I was not willing to pay them so the dealership sent me home. I called back to see how to fix it and they never offered me an answer. It’s been needing the recall for years since and no Honda dealership is able to fix it.

DOOR LOCK ACTUATOR. It is constantly malfunctioning. You are driving with small kids, and the doors keep unlocking and locking as the vehicle is in motion. I am very concerned, especially with children inside. It gets to a point that it sounds like a machine gun while you are driving, so, if you forget about it, suddenly you hear the loud noise and you think there is a drive by shooting nearby. There was a class action lawsuit regarding this a few years ago and a recall on this part. Today I locked my car after I parked and went into my house, suddenly I heard this horn noise on and off by itself without touching the key or the fob. I find this extremely dangerous. Let's say you get trapped inside your car and suddenly you cannot get out. I looked a little dipper and found out that Honda did not want to fix this issue. This is unacceptable and very unfair. Is there something someone can do to remediate it?

The contact owns a 2011 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that a wiring harness had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.

The glass pane of my sunroof imploded while driving on the highway. The damage sounded like an explosion or something falling through the sunroof. The glass exploded “up” instead of down into the cavity between the glass and roof visor. There was no projectile. I took plenty of photographs. The failure happened suddenly without any indication of glass failure. I feel that my safety was impacted because it thoroughly startled myself and my passenger. The road was full of cars and the explosions could easily have put me in an unsafe position. Furthermore the glass pieces exploded out onto the highway which could have startled the driver behind me. As of writing, the car is being inspected by a mechanic and a glass replacement company. I called Honda corporate and they said they were not aware of any such malfunctions. The event occurred on [XXX] at roughly Noon on [XXX] . It was very cold outside but quite sunny. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rusted rear strut mount causing a rear wheel "thump" Heard on mild to severe road ruts. Repair shop reported possible "control arm support" rust.

The contact owns a 2011 Honda CR-V. The contact stated that the check engine warning light remained illuminated on the vehicle. The contact stated that over time she became aware that the oil level was gradually getting lower than normal. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was consuming an excessive amount of engine oil. The contact was informed that the engine needed to be disassembled for additional diagnostic testing. The vehicle was not repaired. The contact referenced Customer Service Program: 12-089; as the possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.

I'm driving along and the car door locks don't recognize that there already locked. They keep going off. The car is shut off and the door locks keep going off and the dom light keeps coming on every time the doors lock even though they are already locked. I couldn't get out of my car the other day because of this. I know now why someone sold it to the dealer ship. I've had the car a couple of months and I'm ready to sell it. I don't feel safe. Also the navigation date will not stay on the current day of 2024. It keeps rebooting back to Feb 2005. I bought it July 25, 2024 for $14,835. Apparently, I'm not the only car out there that has this problem. Why is this not being fixed. It is a SAFETY HAZARD TO GET LOCKED IN YOUR VEHICLE AND CANT GET OUT. I HAD TO CALL ROAD SIDE ASST. This is unacceptable when I pay this kind of money for a vehicle.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer where it was confirmed that the rear subframe was severely rusted. The dealer confirmed that parts were not yet available and that the vehicle was not safe to be driven. The contact was further advised by the dealer to no longer drive the vehicle until the recall parts were available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 124,651. Parts distribution disconnect.

Endurance refusal to pay for A/C compressor! A/C was not working took to mechanic! Brian the mechanic at Larsons auto repair informed me it was compressor failure called endurance, they called auto repair, said they talked to ladies in office, they say no. I called talked to tech he said compressor not seal! Endurance told auto repair it was seal, not covered! I called talked to Brian! He said compressor! Endurance not willing to pay! I pay $190 per month! I believe it’s a scam!

Side air bag alert: OFF

I've had 2 A/C compressor failures

The contact owns a 2011 Honda CR-V. The contact stated that upon taking the vehicle into an independent mechanic, he was informed that a support bracket on the sub frame was not installed correctly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V228000 (Structure), and the VIN was included, and the repair was already completed. The manufacturer was not notified of the failure. The failure mileage was 96,000.

Sporadically the passenger rear door and trunk will lock (then unlock randomly) and there’s no getting them unlocked using the fob nor using the unlock button. The door simply has to unlock itself and the only way to get the trunk opened (till it decides to unlock itself) is to crawl thru the backseat and pull the inside lever.

Car makes horrible sound when cranking. I work with three other people that have Honda CRv cars that are having this exact same noise occurring every time they crank their cars as well. Google search indicates it may be a cam actuator gear assembly gone bad.

There appears to be a defect in the body part of vehicle. Please note that I have uploaded pictures of the Rhea body of the vehicle to show where the defect is protruding from the vehicle.

Drivers side door lock is stuck and will not open. I had to crawl out of the passenger door to exit the vehicle. After exiting the car I tried locking and unlocking the car using the fab. Once the doors were locked none of the doors would open using the fab even though the fab was visibly working. I had to call AAA to come unlock the car. I can unlock all of the doors from the inside except for the drivers door. If I lock my car I will be locked out out of it, so my vehicle is now not secure. This is the first time this has happened.

I have always known that after entering the vehicle and beginning a trip, all four doors and hatch would automatically lock and stay locked until a passenger unlocked one of the doors. But sometime this past weekend, I began noticing that the vehicle would try to relock all doors EVERY time the vehicle accelerated after idling, which is quite often. When I pointed this out to my teenager in the front passenger seat, she noticed that the door behind the driver's seat was not locking during each attempt. She tried to lock all doors from her door, but that one would not lock. Then I tried to lock all doors from my door, but that one would not lock. When we returned home, I tried to lock all doors from my key fob, but that one would not lock. I also tried to lock that one manually with my hand, but it won't lock. This is a safety issue for multiple reasons. For one, I don't want that door to accidentally open while the car is in motion. But secondly, I currently don't feel safe parking my car anywhere outside of my garage if anyone can currently open that door.

I keep having to replace the rack and pinion due to poor steering, loose steering, and leaking fluid. Replaced in 2019, am now replacing again in 2023 after putting less than another 20k miles on the car in this four-year timespan.

The contact owns a 2011 Honda CR-V. The contact stated a heater box (part number 79106-SXS-A41) was ordered from Honda between the end of October 2023 and the beginning of November 2023. via local mechanic J. D. Works, 4529 Route 23, Cairo, New York, 12413. The contact stated on 2 occasions, the part was ordered and received, with the right part number, but was the wrong part. The part was returned and then the part became unavailable with not release date of when to expect it. Next, there was a January 9, 2024 release date for the part and that was canceled. Honda then stated the part would be available on February 9, 2024, however, a part came in with the right number, but the wrong part. The contact states that each occurrence increases the labor fees as the entire dashboard and the steering must be removed to replace the part. The dealer and manufacturer were notified of the issue. The contact has spoken to the manufacturer more than 15 times about a part that was either mislabeled or mis-manufactured.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I AM THE OWNER OF 2011 HOND VIN# [XXX] . THAT WAS PURCHASE IN 04/16/2021. I WAS PARKING MY VEHICLE IN A PARKING LOT AT [XXX] I PLACED MY FOOT ON THE BRAKES AS I ATTEMPTED TO PARK. THE CAR ACCELERATED AND HIT A VEHICLE IN FRON OF ME. I WAS STARTLED BY THIS OCCURRENCE. I THEN PUT THE CAR IN REVERSE AND AGAIN STEPPED ON MY BRAKES WHILE TRYING TO BACK OFF FROM THE STRUCK CAR. THE CAR AGAIN ACCELERATED AND HIT THE CAR BEHIND ME CAUSING SUBSTANTIAL DAMAGE TO THAT CAR AND MY VEHICLE. I BELIEVE THE CAR HAS A MANUFACTURING DEFECT. I REQUEST THAT THE AGENCY INVESTIGATE THIS INCIDENT FOR SAFETY REASONS. THE CAR IS IN REALLY BAD CONDITION RIGHT NOW AFTER THE INCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driver side actuator has failed. The driver door won't open at all. Other doors must remain unlocked or I can not get into the car at all. The door lock won't move either.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Wheels are significantly misaligned causing tire wear and vibration while driving. Rear struts need to be replaced and are not functioning properly. Rear control arm needs to be replaced with adjustable control arm to achieve proper alignment. Wheel alignment is more that 2 degrees off with normal vehicle usage.

On Saturday, August 26, 2023 we were locked out of our 2011 Honda CR-V and had to call for assistance to get into the car. Neither of the key fobs worked and even attempting to unlock the drivers side door with the key did not work. Everything worked perfectly fine the day before. There were no issues whatsoever with the door locks prior to this. We called AAA, they got us in the car from the passenger side door. Drivers side door still would not open from the inside or outside of the car. Took it to the Honda dealer and was told it was the DOOR LOCK ACTUATOR. We did a little digging and discovered that there was a class action lawsuit regarding this that was filed in January 2013 and a recall on this part in this particular model in 2014. At that time, our door lock actuator was working, so they did nothing with it. But, many years later, here we are, it malfunctioned, and we are now out $853.30 to have the door lock actuator fixed as well as the Master Window Switch, which was broken by the dealer while attempting to get the drivers side door open. (There were no problems with windows prior to this either.) I have found MANY people online who have had to pay for this repair because Honda said nothing was wrong with this on their cars back when the recall was in place. My husband could have been trapped in the car had something happened on the road affecting the passenger side of the car. (Since he had to climb thru from the passenger side to get into the drivers side of the car.) And I don't feel it is right that ALL of the Hondas involved were not fixed back when they discovered a problem in 2013. There are A LOT of these cars on the road right now, and this is NOT SAFE.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

IT SEEMS ALL DOOR LOCKS ARE BUZZING AND HAVE DIFFICULTY OPENING/CLOSING. IT HAPPENS DURING UNLOCKING AND LOCKING OF DOORS USING EITHER THE REMOTE KEY OR REGULAR KEY. ALSO MAKES BUZZING NOISE WHEN RUNNING THE 1ST 0-10MPH (FROM MOST FULL STOP). IT SEEMS TO HAPPEN MORE OFTEN ON THE DRIVER AND RIGHT PASSENGER DOORS. BOUGHT THIS USED CAR IN MID-2023.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My airbag light came on on June 2, 2023. I called Honda to get an appointment, inwhich I did for 6/20/23 for them to diagnose and do a state inspection. On 6/20/23, I was told that I had a FAULTY CABLE REEL. I was told that my car would not pass inspection without me getting this repaired at the cost of $760.99. I got it repaired on 6/21/23 due to the part having to be ordered and received that day.

My airbag light came on without any incidents accruing.

I was at a corner waiting for traffic to clear so I could make a turn left. When I started to accelerate the vehicle started to hesitate and continued. The on coming car had to slam on their brakes and swerve to avoid hitting my passenger side. Since that time I had found out there was a service bulletin relating to this problem. Honda Service Bulletin 17-040. This is my granddaughters car and now I am reluctant to let her drive the vehicle. It is a very serious safety issue!! My frustration is that when I have discussed the issue with 2 different Honda dealers they didn't disclose there was a bulleting but rather recommended changing the transmission fluid and the information was confusing. One dealer recommended changing the fluid once and another recommended I change it three times at the same appointment. Since the incident I have had an opportunity to drive my other granddaughters 2011 Honda CRV and it is displaying the same shudder issue on acceleration and when you are at 40 miles and try to accelerate which she noticed. Obviously, if you were trying to pass another vehicle on a two lane highway and it started the shudder you would be involved in a head on crash resulting in serious injury or death. I believe there should be a recall to correct this problem. The cost to replace the torque converter is $3,000 +. The bulletin 17-040 states the affect vehicles are 2012-14. It needs to be revised to include 2011 Honda CRV vehicle. I found the bulletin myself through a group that shares information regarding Honda CRV vehicles. The bulletin was issued on May 20, 2017 06492 Version 1. The vehicle number for the 2011 Honda CRV is 5J6RE4H72BL017198

The car is subject to a safety recall. I have contacted 2 Honda dealers to inspect this car. They will not schedule an inspection because the parts to repair it are on back order. The national Honda rep has told me not to drive the car and that the dealers should give me a loaner since the car will either need to be repaired or totally scrapped. The dealers will not even look at the car until they have the parts and I have explained that it is possible that the car will NOT be reparable--in which case Honda will buy it back from me. I think they are refusing to inspect the car because they don't want to give anyone a loaner while waiting for the back ordered parts. I've asked the national HOnda people to contact the local dealers to explain the correct process for dealing with this recall but they say they don't have any control over independently owned Honda dealers.

See attached document for complaint

I was driving down a road on the way to take my son to his swim team training. I got about f 5 min away from our home and I felt a large clunk, almost as if I ran something over that was large. I had difficulty steering my vehicle, had a loud weird noise coming from the vehicle, and pulled over. I inspected the vehicle outside, I hit nothing. wheels looked fine. I popped open the hood and started to inspect, it was getting dark so it was difficult to see. I found that the engine mount bolts had sheared clean off of the engine, causing the engine to drop, cracking the engine bracket and the engine almost falling out of the vehicle onto the ground. It it was not for the cross member below it may have completely fallen out.. the vehicle had to be towed as it was not drivable at this point. I had the vehicle towed to Schlossmanns Honda in Greenfield WI for repair. Currently my vehicle is at a Honda dealer being inspected for corrosion as I live in the rust belt and there is a recall for corrosion on this vehicle.

The "rear frame deterioration" recall was performed by the Dealer, Honda of Keene, NH, within the requirements set out by Honda. However, the service manager at the dealer tells me the same corrosion that initiated the recall is severe and still does not allow the vehicle to pass safety inspection in my state. Therefore, I cannot use the car and is has no resale value. Per the intent of state safety inspection the car remains unsafe. He has indicated this same concern to Honda USA directly with no response to him. He has photographs of the corrosion that he offered to Honda also with no response. I have had a conversation with "Arla" at Honda USA Customer service regarding this problem on June 2nd or 3rd. They are not willing to offer me any alternative, such as a full frame repair or to repurchase if the vehicle from me. The car has been at the dealer for approximately three months now pending resolution. I have called Honda USA again requesting they call me back for the past two weeks with no response. I propose that Honda has not satisfied the recall as the vehicle remains unsafe.

My driver door and my back hatchback door would not open or unlock. I tried the actual key in the drivers door would not open and I tried two different remotes & neither would open the driver door or the back hatchback. I’m having to replace the actuator in both doors at this time!

The contact owns a 2011 Honda CR-V. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side front doors were making an abnormal grinding sound. While depressing the lock button, the noise ceased. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that all four door actuators needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 230,000.

The contact owns a 2011 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Honda CR-V. The contact received notification for NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.