2018 Honda CR-V Complaint Log

AFTER OVER A 12-15 ATTEMPTS OVER A WEEK I STILL CANNOT LOCATE THE ANCHORS TO WHICH A CHILD SAFETY SEAT ATTACHES IN THE BACK SEAT. THE DRIVER'S MANUAL IS NOT ONLY NOT HELPFUL, BUT MISLEADING. IT'S NECESSARY TO GOOGLE THE PROBLEM TO LOCATE THE ANCHORS AND THEN STILL HAS BEEN IMPOSSIBLE TO ATTACH THE LATCHES. THIS WOULD BE ESPECIALLY DIFFICULT FOR ANYONE REGULARLY REMOVING AND REPLACING A CHILD SEAT. I'VE GIVEN UP AND HOPE AN ANGEL IS WATCHING OVER ME WHEN I TRANSPORT MY GRANDCHILDREN. HOW MANY MORE WILL REVERT TO THIS METHOD BEFORE A CHILD IS INJURED?

VEHICLE IS LOCKED OVERNIGHT. KEY FOB IS ON STORAGE HOOK. IN THE MORNING, THE WINDOWS AND SUNROOF ARE OPEN WITHOUT DRIVER INTERVENTION. HAPPENS RANDOMLY AT OTHER TIMES AS WELL. THERE IS NO WAY TO DISENGAGE THE "QUICK COOLDOWN" FEATURE WHICH IS SOMEHOW BEING ACTIVATED RANDOMLY WITHOUT DRIVER INTERVENTION. OBVIOUSLY A SAFETY ISSUE WHEN CAR IS PARKED IN PUBLIC AREAS. HONDA DENIES PROBLEM. HUNDREDS OF SIMILAR COMPLAINTS ABOUT THIS ISSUE ON CARGURUS.COM, SUGGESTING A CHRONIC PROBLEM. IN MY SPECIFIC CASE, REPLACEMENT OF THE KEY FOB SEEMS TO HAVE SOLVED THE PROBLEM, BUT IT IS A PROBLEM THAT SHOULD STILL BE INVESTIGATED BECAUSE THERE SHOULD BE A WAY TO DISENGAGE THIS PARTICULAR FEATURE.

THE HANDS FREE PHONE FEATURE HAS ESSENTIALLY BEEN UNUSABLE SINCE I HAVE HAD THE VEHICLE, WHICH I PURCHASED NEW IN NOVEMBER 2017. THE PERSON ON THE OTHER END OF THE CALL HEARS SO MUCH DISTORTION, BACKGROUND NOISE, AND ACOUSTIC FEEDBACK THAT THEY CANNOT HEAR WHAT I AM SAYING, WORSENING THE FASTER THE CAR IS GOING. HAVE HAD THE CAR TO 2 DIFFERENT DEALERSHIPS, A TOTAL OF 3 TIMES. THEY HAVE 'UPDATED THE SOFTWARE' AND REPLACED THE MICROPHONE WITH NO RESOLUTION. THE DEALERSHIPS DO NOT SEEM TO KNOW HOW TO RESOLVE THE ISSUE, AND THERE HAS BEEN NO ASSISTANCE PROVIDED TO THEM FROM HONDA. HANDS FREE IS AN IMPORTANT SAFETY FEATURE. I HAVE HAD A TICKET OPEN WITH HONDA ABOUT THIS ISSUE SINCE MAY 2018 AND HAVE SUBMITTED A FORMAL COMPLAINT THROUGH HONDA'S CUSTOMER SERVICE LINE. HONDA HAS BEEN UNRESPONSIVE TO THIS ISSUE. THERE ARE MANY PURCHASERS OF THESE NEW VEHICLES WHO HAVE HAD THE SAME EXPERIENCE. PLEASE NOTE COMMENTS ON THE CARGURUS.COM BLOG, TITLED 'HANDS FREE BACKGROUND NOISE.'

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED THAT OIL WAS MIXING WITH THE FUEL AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE COULD NOT BE DRIVEN AND HAD TO BE TOWED TO KRENZEN HONDA (4160 HAINES RD, DULUTH, MN 55811, (218) 724-6632) WHERE IT WAS DIAGNOSED AND PARTIALLY REPAIRED. A SYSTEM UPDATE AND OIL CHANGE WAS PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE CONTACT WAS INFORMED TO CALL THE MANUFACTURER AGAIN, IF THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 7,700. *TT CONSUMER STATED FIRST TIME CAR STARTED SMOKING AND THE ENGINE WAS DISABLED. SECOND TIME CAR SMELLED OF FUEL. VEHICLE PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE *JB

The steering requires different amounts of pressure to turn the wheels. The steering wheel is stiff in the center then breaks free making it hard to control. Mechanic says it needs a new steering gear ( rack and pinion). This car has less than 50k miles and after a google search this seems to be a common problem and some have been recalled but not mine, yet.

Steering wheel became sticky rather than smooth in hot weather. It did this in the afternoon when it was hot outside. The car wouldn’t just continue to drive straight. I was constantly having to slightly turn the steering wheel to keep going straight. When I turned the wheel it would stick rather than just turn smoothly. Very unstable and constant every day. I paid over $2,000 for repair. Mechanic told me he had done this repair on so many CRV’s that Honda should issue a recall on the problem. I didn’t know about reporting this to NTSB until today.

Issue: Sticky or catching steering. I am having an issue with the steering sticking or catching when I make small turns with the steering wheel. It seems to be worse with turns less than 45° then complete 90° turns. It also seems to catch with smaller right turns then left turns. The steering seems to catch or stick with turns that are less than 45° or subtle adjustments to keep the car in the lane. I am concerned that at some point my wife or I will not be able to apply enough force to overcome the catch or sticking of the steering which will result in a crash, injury or death. The issue has become worse in the last few months and seems to be constant.