2019 Honda Insight Complaint Log

The contact owns a 2019 Honda Insight. The contact stated that while driving 75 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, several unknown warning lights were illuminated. The contact stated that the failure had occurred while driving on a busy highway. The vehicle was driven onto the off-ramp and turned off the vehicle. The vehicle was started; however, the failure reoccurred. The vehicle was taken to the dealer, where it was diagnosed with a corroded connector and broken pin at the leak detection pump in the rear of the vehicle. The contact was informed that the leak detection module and wiring harness needed to be replaced. The vehicle was not repaired. The contact stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 81,000.

Car was put into reverse to perform a T turn to drive in the opposite direction on 1/14. The "D" button was depressed to place the car into Drive. The car quickly accelerated backwards and crashed into the mailbox. Service Advisor at the David McDavid Honda Dealership was contacted yesterday regarding the issue but no response has been received yet. It is unknown if the backup camera was visible since attempts were being made to try to stop the car. Not much time was allowed.

Back up camera stopped working, no blown fuses and the system updates I can do on the car from the touch screen say everything is up to date. My car has no open/not repaired recall for this.

The Honda Sensing suite's CMBS uses a combination of a front-facing camera and a radar sensor, it detected a sewerage as a hole and steel plates as a hole and made a sudden unsafe stop. Collision Mitigation Braking System (CMBS) experiencing a false positive. We were going to like 15-20 over the steel plate and it made an emergency unsafe stop. It keeps doing it over and over. At this point it’s becoming really unsafe so I wanted to report it. It stopped all of sudden and made my neck in pain as my wife’s back. No the problem has not been talked to the dealer or they never told me about this kinds of problems will happen. No any warning lamps.

While stopped at a train track, I used the Brake Hold feature and it was on when suddenly without touching peddles the car went forward and I hit the car in front of me

On [XXX] while driving my 2019 Honda Insight Touring at approximately 35 mph on [XXX] , the vehicle’s automatic emergency braking system suddenly activated without any obstacle present. The car braked very hard, creating a dangerous situation in traffic. This was not the first time it has happened. The same issue occurred on two separate occasions in 2022, also with no vehicles or obstacles nearby. Each time, the system engaged abruptly and without warning. I am concerned about the safety risk of the Collision Mitigation Braking System (CMBS) activating erroneously, as it could easily cause a rear-end collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The lane departure warning system in my Insight has, for the six years I have owned it, regularly been confused by shadows on the road - flashing a departure warning and trying to adjust the steering while I am driving within my lane. I was prompted to write this today because the LDS went off four times during my 8-mile drive to work this morning. It's mostly been a distracting annoyance, but as far as I know the system can't be disabled - just turned off manually every time the car is started. In sum: the vast majority of the times the lane departure system has alerted, the vehicle has not in fact been departing from a lane, but the LDS appears to be responding to shadows on the road - particularly in the morning and afternoon when shadows are darkest, and specifically while crossing a cable-stayed bridge (the cables cast lines of shadows across the roadway). I will put a date in your form, but this has been going on since I bought the vehicle in 2019.

I have a 2019 Honda Insight that has had two previous air conditioner failures that were covered under an extended warranty that Honda issued for the compressor and condenser based on known problems with the system. The air conditioner, as of 6/2025, has again failed for the third time. The local dealer Victory Honda of Morgan Hill diagnosed a leaking evaporator which Honda is refusing to cover as the car is out of factory warranty. Upon researching the matter online I learned it is a widespread issue and even resulted in an unsuccessful class action lawsuit. The air conditioner failures are a safety issue because the defroster does not function effectively without it. This can result in fogged windows causing impaired visibility while driving. I believe that the evaporator repair should be included in the 10 year air conditioner condenser and compressor warranty that Honda previously issued. The air conditioner is a closed system and whatever the root issues causing failures are, they don’t appear to be limited to just the two components covered under the extended warranty that Honda issued.

Consistent failure of A/C Evaporator and Condensor, which causes failure of entire A/C system and requires expensive replacement parts/repairs. Recall issued on Condensor but not on Evaporator, which makes no sense. Both are needed for A/C to run. The leaks from condensor and evaporator impact function of the engine by making it skip on acceleration. It also impacts the filter systems. Dangerous for health and safety.

Driving normally about to enter a clear intersections when the brakes automatically fully engaged bringing the vehicle to a complete stop. There was nothing in front of me, and no cars about to cross in front of me. Lucky there was no accident and I was able to continue on. There have been no issues, inspections, or changes leading up to this incident.

The contact owns a 2019 Honda Insight. The contact stated that while her husband was driving the vehicle at an undisclosed speed, the automatic braking system failed to deactivate as intended. There was no warning light illuminated. The contact stated that an appointment was scheduled with the dealer to inspect the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

Was taken into the dealership on 1/27 for an oil change and a general check-up. This morning 1/29 before starting up the vehicle noticed that the windshield had cracked windshield that looked like it was due to a bubble being created between the panes of glass which caused it to crack and shatter. This is not only a safety concern but an issue as well. Thankfully I was not driving the vehicle at the time that this happened.

The car was serviced due to a recall about fuel pump defect and after the service, the car was halted in the middle of the trip. This incident is not acceptable and especially the recall service was supposed to fix that problem. The sudden stop of malfunctioning fuel pump could cause collision, injury and possible lives!

I was stopped at a stoplight and then the light turned green. I began to accelerate and immediately and simultaneously my car began flashing BRAKE, beeping, and slamming on the brakes. I came to a literal grinding halt. There was no car in front of me nor was one merging into my lane. It was completely unwarranted and quite honestly frightening. There was a car behind me but thankfully they did not hit me. The CMBS clearly malfunctioned. Because there was no collision I did not file a police report. This however did put me at a huge risk of getting rear ended. The car has not been inspected since as this is not an open recall. There were no warning signs (lamps, messages, etc) before this occured.

When we took it in for the front seat, buckle recall, we informed the dealership there was an issue with the driver side rear seatbelt. At that time, we only had two kids. Now we have three children, and we are not able to buckle all our children in the backseat. Each time we take the car to the dealership for an oil change we tell him the same issue they state there is no recall and won’t look at it. . How can you help?

AFTER PREVIOUS RECALL 748083 WAS PERFORMED THE SEATBELT LATCH FAILED INTERNALLY.

See attached document for complaint.

Vehicle a/c system did not effectively cool cabin in warm weather on long drives. Last trip there were white particles coming from the vents. There is a known issue with the systems and Honda extended the warranty on a/c system due to problem condensors. Brought it to a dealer who found that the evaporator was leaking causing refrigerant to enter cabin area. Dealer quoted over $1500 to replace a part that was defective from the factory. Vehicle is out of bumper to bumper warranty and Honda has refused to cover the repairs.

If the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA Vehicle Safety Hotline at: 1-888-327-4236 or TTY: 1-800-424-9153 or file an online complaint with NHTSA.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

While driving on or around September 4th, 2024, a warning light appeared on my dashboard. The warning stated “Supplemental Restraint System (SRS) Problem. See Your Dealer.” I took my car to Hare Honda for an inspection and service on September 18th, 2024, and was informed that the diagnostic process would need the car to be in the shop overnight. I rescheduled my diagnostic service for September 26, 2024. On the 26th, I received a notification regarding the diagnostic test and the warning turned out to be an internal issue with the Air Bag Control Module and it needed to be replaced. The cost for this replacement was quoted at $1,353.91. I tried searching for any recalls for my vehicle and could not find any active ones. I dug a little deeper and found out that Honda has a safety recall for the same SRS issue regarding the module used to deploy airbags. The NHTSA recall number is 18V664000 and the Honda recall numbers are B2R, C2P, and Z2Q. I tried searching for a place to claim that my car should be part of a recall that is no longer active, but I could not find a place to submit a claim for it until I found the reporting tool for the NHTSA. Any assistance would be appreciated, especially because this seems to be part of the same part that had a recall in the past and I was not notified. Looking forward to hearing from anyone! I will likely have to approve the service because I am using my car for an extended road journey on October 3rd. 2024.

Backup camera failed and displaying rainbow colors. Persistent issue. Creates a safety hazard due to backup camera being inoperable.

I am writing to report a potentially serious safety issue with my vehicle. My car recently had its fuel pump replaced/repaired as part of a recall. However, only about 2 years after this recall repair, my car stopped accelerating while I was driving. This left me and my toddler stranded in the middle of the road in 110 degrees, creating a dangerous situation for us and other drivers. I took the vehicle to the dealership, where they diagnosed that the fuel pump needs to be replaced again. This is concerning as fuel pumps are typically expected to last up to 100,000 miles, and mine was just recently replaced/repaired due to the recall. This incident has caused significant hardship: It put my child and me in a potentially dangerous roadside situation. I lost a day's wages due to being unable to get to work. I am now faced with paying for over a thousand dollars of repairs, as I have no other option. I need my vehicle to get to work and transport my child. I am concerned that there may be a persistent issue with the fuel pumps in this vehicle model, or that the recall repair was not performed adequately. My Honda Service Consultant mentioned that there was a Honda bulletin letting them know of this sort of problem in cars that my make/model/year falls under and beckoned to another car with seemingly the same issue. This leaves me wondering why a, to all intents and purposes, common issue is a bulletin for instead of a recall. I request that the NHTSA investigate this matter to ensure the safety of other drivers who may have had the same recall repair. Thank you for your attention to this matter.

The contact owns a 2019 Honda Insight. The contact stated that after opening the fuel cap, the contact became aware that there was smoke coming from the fuel filler neck. Additionally, the contact heard boiling gasoline coming from the fuel tank. Later, while refueling the vehicle, the fuel nozzle was inserted into the fuel filler neck and fuel streamed out from the fuel filler neck. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The contact stated that the outdoor temperature was 118-degrees during the failure. The failure mileage was 125,000. The VIN was not available.

I experienced an inadvertent emergency braking action in my 2019 Insight while cruising at highway speed. I was in the right lane, which had just doubled in width due to an on-ramp joining the highway. This situation will sometimes confuse my car's Lane Keeping Assist System, causing a side-to-side shudder or swerve, but in this case the Automatic Emergency Braking activated, causing me to lose about 10-15 mph in speed. There were no other cars around, and I never lost control of the vehicle. Most of the time, an AEB activation like what I experienced is completely harmless. There are no other cars around, and the road surface is good enough to prevent a loss of control. If another car is close behind or the road surface is extremely poor (ice, substantial water, etc.), this experience could possibly result in a rear-end collision or a spin-out. Because my AEB incident was harmless, I never reported it to the police, insurance, dealership, or manufacturer. I'm unaware of any warning lamps, messages, or symptoms before or after that could be related to the incident. As you can see, my report is anecdotal and I didn't save any precise documentation (e.g. dashcam footage) from when the incident occurred. My main goals in reporting are to corroborate the potential issue in investigation EA25002 and add my car's VIN as another data point.

Was driving 35-40 MPH.. no cars or objects in front of me. Vehicle automatically applied the brakes and almost brought me to a complete and abrupt stop. The vehicle behind me almost collided with me. This has happened multiple times.. with yesterday (5/24/24) being the worst. I also reported this to the Honda dealership where vehicle was purchased.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts Distribution disconnect

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that while driving on several occasions at various speeds, the vehicle failed to accelerate as intended and lost motive power. The contact stated that the failure was mostly noticeable while making left returns and the vehicle did not accelerate as needed. On one occasion, the vehicle was taken to a dealer where it was diagnosed and determined that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 60 MPH, the vehicle was losing motive power. The contact stated that the message “Engine Overheating” had flashed on the instrument panel. The contact pulled over and then stopped the vehicle and waited 15 minutes before restarting the vehicle. The contact stated that the failure had become a recurring failure with the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the check engine warning illuminated and the vehicle almost stalled. Additionally, the contact stated that the check brakes message was displayed and the stabili-trak warning light was illuminated. The contact had not taken the vehicle to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 133,000. VIN tool confirms parts not available.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing engine hesitation while driving. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. Parts distribution disconnect.

I received a letter from Honda indicating a recall for the fuel pump impeller. The only thing Honda failed to say was for me to go to a dealership to get this fixed. Instead they sent a letter saying that they know the recall is needed but they didn’t know when they would have the piece available. I believe the letter was received in January 2024. Still to this date I haven’t received a letter from Honda indicating to take my vehicle in for repair. I am not sure how Honda is not prioritizing this as according to their letter our cars can stall while driving causing an accident. I would like my vehicle fixed as I don’t want to drive everyday and worry that my car will stall and possibly kill me. I have felt my gas pedals to feel weird as there’s times that I push the gas and my car accelerates too fast and there are times when I take my foot off the gas pedal it like shakes a little. My car has been feeling very different with regards to the gas pedal. I am concerned that it has to do with the recall.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part would not be available until Fall 2024. The contact stated that the manufacturer had exceed a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Sloane Honda Service (9903 Bustleton Ave., Philadelphia, PA 19115); but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Insight. The contact stated that the release button for the front driver’s side seat belt had remained stuck in the release position. Due to the failure, the contact was unable to securely latch the seat belt. The vehicle was taken to the dealer where the contact was informed that the seat belt could not be repaired since to the seat belt warning light was not illuminated. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 23V158000 (Seat Belts). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.

I’m having two continuous, multiple incident, problems that the dealership swears up and down do not exist. I have tried calling the dealership multiple times, and the national Honda customer service line. Problem number one, sudden, breaking while driving at highway speed with no vehicle or other objects in front of me. Second problem is the adaptive cruise control no longer is activated on the vehicle after the most recent software update. Although Honda says they have not removed this component from my car or it’s software, the vehicle no longer slows down automatically when approaching a vehicle from behind while cruise control is activated

There was nothing wrong with my car previously. I was driving down a main road in my town and accidentally tried turning in somewhere that wasn't a road, going under 10mph I rode atop an island in the road and my steering wheel airbag popped. I do not know if that is supposed to happen when driving at such a speed but I believe it shouldn't have. The damage has not yet been inspected. My safety was put in danger as I freaked out over said airbag being popped. There is no other damage to the car.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Insight. The contact stated while driving 45 MPH, the check engine warning light and several other unknown warning lights illuminated, and the vehicle decelerated. The contact was able to drive the vehicle to the residence; however, the failure persisted. The vehicle was not part of the NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The manufacturer was made aware of the failure. The failure mileage was 157,000.

Hankook complaint #FDK4920160

I drove into my friends driveway with my foot on the brake to drop her off. All of a sudden my car lurched forward damaging my friends garage door and the foundation of her house. I had zero control of the car at that point. I plan on notifying Honda. There were no warning lights, or messages prior to this disaster.

The contact owns a 2019 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Engine light came on around 60,000 miles. Indicated cylinder 4 compression off. Eventually diagnosed as blown head gasket resulting in engine replacement costing over $4300. I was told there was an extended warranty on the 2017 and 2018 models but not the 2019 model year. I did purchase one of the first insights produced in the 2019 model year and wonder if I received an engine with the same issue as the 2018.

The brakes failed and the yellow light that comes on as you are approaching another vehicle failed to come on along with the car not slowing down. The drivers foot was on the brake but the car wasn’t stopping. This caused the driver to rear end another vehicle causing a car crash. The dealer was asked about reading the computer to confirm brake failure but was advised they do not have the equipment to read the computer in the vehicle. There was no warning prior to the failure of the brakes not working.

i was going home from work in my Honda insight 2019 and all of a sudden my car started showing all kings of warnings every single indicator was on and my car started to spin and hit the side railing of the highway i almost died that day no airbags deployed that is also an other safety function did work that day. Honda refuse to take any kind of responsibility for the car malfunction i called and ask for help they said go ahead buy a new car we can't help you with anything. my request to the department is take a action against HONDA so no other family or any other driver go through this. and no one lose love ones.

The air conditioning system in my 2019 Honda Insight Touring Edition has failed three times in the last 3 years. Why is this a safety issue? In Southern California summer temperatures reach into the 90s and driving without air conditioning is impossible for any distance. For example today it is 93 degrees Fahrenheit in Los Angeles. It's impossible to use my car without air conditioning. Additionally, the A/C failure causes water vapor to condense on the windshield glass making it difficult to see through it and is an additional safety issue. The AC failure in the Honda Insights is a known issue to Honda USA. They have extended warranties of the air conditioning units to 10 years. This acknwledgement proves that Honda know of the issue and don't want to resolve it for consumers.

Fuel pump damage. 2019 and 2020 have recalls but not in this Vin range. Same failure issue though presents.

I started the car on December 9th to find a bunch of errors. All the sudden I have lost my cruise control, collision prevention assist, light assist, and other features. I immediately took the car to the nearest Honda dealership near my home and got it checked out. The code showed that part #36163-TXM-A45, a camera used for these features, had failed. I was told by Jessie Loso, the repair representative, that the part will need to be replaced. The car had only 14,763 miles on it however because it was barely driven during COVID lockdowns. Now the original part was not damaged and it had failed on its own for no apparent reason. The only reason that we were given by Victory repair department is that the car was left out in the elements. This was not an appropriate excuse for this failure considering we live in an area where many people park on the street or use their garages for storage, due too lack of space in their homes. I was told by Victory Honda in San Bruno. CA to call Honda about the defect in the part and for reimbursement. The complaint was placed with Sady Case #13552610 on December 22nd with Honda itself. I was told that since there was no recall on the part itself, that I would not be reimbursed and that I would not get an extension on my warranty. I asked to speak to a manager or supervisor because I was not even being heard out by the representative. I was informed that a manager would get back to me eventually, but I would still not be reimbursed for a part that had failed for no apparent reasons or damage. I am writing this report today because this part is tied into many safety functions of the car. If the part has malfunctioned in this way, then who is to say that the car won’t break randomly due to the same part. I find this extremely concerning and was told by BAR in California to report it to the NHTSA just in case it is a consistent issue with Honda vehicles.