2019 Honda Odyssey Complaint Log

I RETURNED HOME FROM PICKING UP MY CHILDREN FROM SCHOOL, AND THE PASSENGER DOOR ON THE DRIVER'S SIDE WOULD NOT CLOSE. CONTACTED DEALERSHIP, THEY HAD NO ANSWER BUT TO TOW THE VEHICLE TO THEM. BRAND NEW, 6 DAYS OLD HONDA ODYSSEY ELITE 2019, POWER SLIDING DOOR DOES NOT CLOSE ELECTRICALLY OR MANUALLY. THE VEHICLE WAS STATIONARY. VEHICLE HAD TO BE TOWED BACK TO THE DEALERSHIP.

TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. WHILE DRIVING MORE THAN 20 TO 25 MPH, THE VEHICLE JERKED AND STALLED. NALLEY HONDA (4197 JONESBORO RD, UNION CITY, GA 30291, (404) 994-4321) STATED THAT THERE WAS NO FAILURE; HOWEVER, THE FAILURE RECURRED A WEEK LATER. THE CONTACT BELIEVED THAT THE DEALER HAD PERFORMED SOME REPAIRS AND DID NOT TELL HER. THE CONTACT RESEARCHED ONLINE AND SAW MULTIPLE COMPLAINTS FROM OTHERS EXPERIENCING THE SAME FAILURE. THE DEALER CONTACTED THE MANUFACTURER AND INFORMED THE CONTACT THAT THE MANUFACTURER HAD NEVER HEARD OF THIS TYPE OF FAILURE. THE CONTACT SUSPECTED THAT THE FAILURE WAS RELATED TO THE TRANSMISSION. THE FAILURE MILEAGE WAS 800. THE VIN WAS UNKNOWN.

My van regularly hesitates from the stopped position. This often causes a safety hazard when turning right into traffic or making a left turn because I am not able to accelerate for several seconds and the vehicle feels as if it is stalling out. It is a known mechanical defect with Honda and they do not currently have a resolution. When reported, I was told the mechanical system defects to switching through all the gears before accelerating, causing the delay. I have brought the car into the dealership twice regarding the issue and have been dealing with Honda headquarters with no resolution. Not only does this cause performance issues, there have been several close calls when I have made a left turn/ right turn into traffic and the vehicle hesitates for a few seconds.

VEHICLES IN MOTION ON FREEWAY AND CITY ROADS. DASH WARNING LIGHTS GO HAYWIRE WHEN DRIVING. LOSS OF OF LANE KEEP ASSIST AND ADAPTIVE CRUISE CONTROL WHILE DRIVING IS A SERIOUS SAFETY ISSUES. ALL WARNING LIGHTS TURN ON. DEALERSHIP RESET THE COMPUTER BUT ISSUE NOT RESOLVED. ISSUE HAS BEEN HAPPENING SINCE OCTOBER 2018. HONDA ROSEVILLE AUTOMALL DEALERSHIP MADE REPAIRS YESTERDAY 12/27/18 BY RESETTING COMPUTER. STILL DID NOT FIX PROBLEM.

CAR SHIFTS INTO PARK WHILE DRIVING

ON DECEMBER 19, 2018, THE DAY AFTER WE HAD THE MAINTENANCE AND BRAKE FLUID REPAIRED, WE WERE DRIVING THE CAR ON A FREEWAY. SUDDENLY, THE CAR SHOOK WILDLY FOR A MOMENT AND THICK WHITE SMOKE STARTED TO ISSUE FROM THE CAR. TO MAKE MATTERS WORSE, THE ACCELERATOR DID NOT WORK, SO OUR CAR COULD ONLY REACH SPEED UP TO 25 MILES PER HOUR, MUCH SLOWER THAN THE OTHER CARS HONKING AND RACING PAST US ON THE FREEWAY. WE BARELY MADE IT TO THE NEXT EXIT, WHERE WE HAD TO PARK AT THE NEAREST GAS STATION TO CHECK WHAT WAS GOING ON. WE WERE UNDER EXTREME DANGER AND STRESS FROM THIS INCIDENT AS IT HAPPENED IN THE MIDDLE OF THE ROAD AND WE WERE EXTREMELY CLOSE TO COLLIDING WITH OTHER CARS. HONESTLY, NO WORDS CAN DARE TO EXPRESS THE FEAR AND DREAD OF IMMINENT DEATH WE EXPERIENCED THAT TIME. WE THOUGHT WE WERE GOING TO BE CRUSHED TO DEATH AT THAT MOMENT. AFTER A FEW MINUTES IN A NEARBY PARKING LOT, WHEN WE STARTED THE CAR AGAIN, THE CHECK ENGINE LIGHT WAS GONE, AND THE ACCELERATOR STARTED WORKING NORMALLY. HOWEVER, ALTHOUGH THE PROBLEM HAS SEEMED TO HAVE 'GONE AWAY' FOR NOW, WE DO NOT KNOW WHEN OR WHERE IT MAY OCCUR AGAIN. IT SCARES US THAT THE CAR SEEMS SO INNOCENTLY NORMAL AGAIN.

(EVENT 1 AND 2 HAPPENED 10 MINUTES APART) OUR NEW VAN SHIFTS IN THE PARK WHILE DRIVING AT HIGHWAY SPEEDS (62 MPH). WE TOOK IT TO FREEWAY HONDA THE FIRST TIME AND THEY WERE UNABLE TO RENDER ANY ERRORS, SO THE VEHICLE WAS RETURNED TO US. (EVENT 3) OCCURRED ON 12/16/2018 AROUND 11:42 AM. WE WERE DRIVING NEAR THE 405/5 Y MERGE AND THE CAR SUDDENLY SHIFTED INTO PARK. WE WERE ABLE TO CAPTURE THIS EVENT ON VIDEO AND HERE IS THE DIRECT YOUTUBE LINK TO THE EVENT: HTTPS://YOUTU.BE/KIZTKMOYI-M . CAR IS CURRENTLY AT THE HONDA DEALER WHERE THEY STATED THEY WILL REPLACE THE TRANSMISSION. THERE IS ALSO A "CRASH MITIGATION ERROR" THAT APPEARS IN OUR INSTRUMENT PANEL FROM TIME TO TIME THAT THE DEALERSHIP IS UNABLE TO REPRODUCE AND CANNOT FIX.

THE INFOTAINMENT SYSTEM WHICH CONTROLS EVERYTHING IN THE VEHICLE CONSTANTLY FROZEN AND CRASHED. ALL, SAFETY FEATURES INCLUDING THE BACKUP CAMERA DISABLED AND COULDN'T BE ADJUSTED BECAUSE OF THE SYSTEM DEEM THE VEHICLE WAS IN MOTION EVEN IT WASN'T. WORST, THERE IS NO WAY TO RESET OR TURN OFF THE VEHICLE WITHOUT VISITING A DEALER. MANY DRIVERS THAT I KNEW OF ARE CONSTANTLY FORCED TO FIX THE SYSTEM WHILE DRIVING. THIS CREATES SERIOUS SAFETY ISSUES FOR THE PUBLIC SAFETY.

VEHICLE IS PROHIBITED FROM SHIFTING TRANSMISSION OUT OF PARK WHEN ENGINE IS NOT RUNNING. IF VEHICLE ENGINE SHUTS OFF AND WILL NOT RE-START AND VEHICLE IS IN UNSAFE LOCATION (I.E. IN A ROADWAY), THE PUSH-BUTTON TRANSMISSION PROHIBITS SHIFTING THE CAR TO NEUTRAL IN ORDER TO PUSH IT OUT OF THE ROADWAY OR TO LOAD ON A FLATBED TOW TRUCK. THIS IS POTENTIALLY DANGEROUS IF THE VEHICLE IS PROHIBITED FROM BEING MOVED IF IT IS UNABLE TO START THE MOTOR BUT THE VEHICLE STOPS IN A POTENTIALLY DANGEROUS LOCATION (RAILROAD TRACKS, INTERSECTION, ETC).

Jerks when downshifting and upshifting. Has been a problem since the vehicle was purchased new off the lot. Is dangerous because of the jerking. Also noticed a clunking noise when transitioning.

TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. THE CONTACT STATED THAT THE WINDSHIELD WAS CRACKED TWICE WITHIN THE LAST TWO WEEKS. THE DEALER (HONDA SUPERSTORE OF LISLE, 4475 LINCOLN AVE, LISLE, IL 60532, (630) 852-7200) REPLACED THE WINDSHIELD THE FIRST TIME, BUT IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE CONTACT WENT TO SPEAK TO THE DEALER UPON THE SECOND WINDSHIELD CRACK, BUT THEY WOULD NOT ACKNOWLEDGE THE POSSIBILITY OF DEFECTIVE GLASS OR COVER THE WINDSHIELD REPAIR. THE MANUFACTURER WAS CONTACTED AND SIDED WITH THE DEALER. THE CONTACT WAS REFERRED BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4,500.

I BOUGHT MY 2019 HONDA ODYSSEY EX-L NAVI RES YESTERDAY ON 9/15/18. WHILE THE VEHICLE WAS PARKED AND STATIONARY, I ATTEMPTED TO OPEN THE PASSENGER DOOR USING THE DRIVER BUTTON. IT WOULD OPEN AND THEN ABOUT HALFWAY IT WOULD CLOSE. I ATTEMPTED THIS SEVERAL TIMES WITH THE SAME RESULT. I THEN TRIED TO OPEN USING THE PASSENGER EXTERIOR HANDLES BUT STILL THE SAME RESULT. WHEN IT STARTED TO CLOSE AGAIN I TRIED TO SEE IF IT WOULD OPEN IF I MANUALLY DID IT BUT IT ALMOST CRUSHED MY HAND. LUCKILY IT WAS ONLY MY SHIRT THAT GOT STUCK. I WAS ABLE TO FORCE IT OPEN USING MY SHOULDERS. THE VEHICLE ONLY HAD 178 MILES.

AROUND LATE AUGUST OR EARLY SEPTEMBER OF 2018, WE STARTED EXPERIENCING SOME PROBLEMS WITH THE ACCELERATOR. ONE OF OUR OFFICE WORKERS HAD TWO ACCIDENTS WHILE PARKING DUE TO THE MALFUNCTION OF THE ACCELERATOR. THE ACCELERATOR SANK DOWN SUBTLY AS IF SHE WAS PRESSING AGAINST SORT OF A SPONGE WHEN SHE STEERED THE WHEEL AT A CERTAIN ANGLE. AS A RESULT, THE CAR CRASHED AGAINST THE WALL AND WE HAD NO CHOICE BUT TO REPAIR THE BUMPER. ORIGINALLY, WE THOUGHT THE PARKING ACCIDENT WAS DUE TO LACK OF DRIVING EXPERIENCE OF OUR OFFICE WORKER AND PAID THE FULL REPAIR COST OURSELVES. HOWEVER, A SENIOR EXECUTIVE AT MY COMPANY WITH 27 YEARS OF ACCIDENT-FREE DRIVING EXPERIENCES ALSO CLAIMED MULTIPLE TIMES TO HAVE EXPERIENCED THE SAME SPONGE-LIKE SINKING IN THE ACCELERATOR WHILE DRIVING THE CAR.

1. 2ND ROW DRIVER AND PASSENGER SEATS DO NOT "LOCK" INTO PLACE WHEN FOLDED FORWARD, CREATING A "FREE FLYING" SEAT WHEN DRIVING/IN MOTION AND AN ENTRAPMENT ISSUE WHEN PARKED FOR 3RD ROW PASSENGERS ATTEMPTING TO EXIT THE 3RD ROW. THIS IS SPECIALLY DANGEROUS ON A HILL. MY 3 YEAR OLD HAS BEEN HIT AND INJURED BY THE SEAT ON A SEVERAL OCCASIONS. 2. ENGINE LURCHES AND STALLS WHILE IN MOTION. STALLING CAUSES POTENTIAL RISK FOR ACCIDENT. 3. DRIVER AND PASSENGER SLIDING DOOR WILL NOT OPEN ON OCCASION. THIS MEANS GETTING 2ND AND 3RD ROW PASSENGERS OUT OF TRUNK OR CLIMBING THROUGH TO DRIVER/PASSENGER SEAT. ALL OF THESE HAVE BEEN BROUGHT TO THE ATTENTION OF THE DEALERSHIP, THEY CANNOT REPRODUCE 1 AND 3. HAD NO SOLUTION FOR #2 (A SIMPLE LOCKING ADDITION TO THE SEAT FOOTING WOULD FIX #2, TOYOTA SIENNA'S LOCK ON PLACE)

TL* THE CONTACT OWNS A 2019 HONDA ODYSSEY. WHILE STOPPED, THE VEHICLE HESITATED WHEN ATTEMPTING TO SWITCH TO A HIGHER GEAR TO ACCELERATE. OCEAN HONDA OF NORTH HOLLYWOOD (5841 LANKERSHIM BLVD, NORTH HOLLYWOOD, CA 91601, (888) 282-4550) COULD NOT DUPLICATE THE FAILURE AND RETURNED THE VEHICLE TO THE CONTACT. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT AND THE VEHICLE WAS DRIVEN DAILY. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE CONTACT WAS WAITING FOR A CALLBACK FROM A CASE MANAGER. THE CONTACT BELIEVED THE MANUFACTURER DID NOT FEEL THE FAILURE WAS A SAFETY ISSUE. THE FAILURE MILEAGE WAS 3,000.*BF CONSUMER STATED THREE TIMES TRANS FAILED "SHIFT" INTO HIGHER GEAR.*JB

REAR LIFT GATE WAS NOT PROPERLY MANUFACTURED AND WAS LEAKING WATER THAT COULD LEAD TO MOLD GROWTH. ISSUE WAS TAKEN INTO SERVICE 3 SEPARATE TIMES AND DIFFERENT LEAKS WERE FOUND EACH TIME. HONDA CORPORATE PROVIDED NO ASSISTANCE OR SUPPORT FOR RESOLVING THIS ISSUE AND COULDN'T EVEN FIND RECORDS OF THE COMPLAINT (I CALLED AND STARTED A CASE EACH TIME - THANK GOODNESS I MAINTAIN RECORDS ON THIS). APPARENTLY, HONDA CORPORATE HAS NO CONCERN ABOUT WATER LEAKS OR THE QUALITY OF THEIR MANUFACTURED PRODUCT ONCE IT IS SOLD TO A CONSUMER.