2019 Honda Passport Complaint Log

The contact owns a 2019 Honda Passport. The contact stated that when the vehicle was shifted into reverse, the back-up camera displayed a rainbow screen, preventing the rearview camera image from being properly displayed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

The monocular camera, part 36160-TGS-A13 failed. This camera drives the vast majority of safety features on the Honda Passport. Those affected features include Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, Automatic High Beam Control, and more. This vehicle has not been in a collision or subjected to any reason that would disable the camera. This camera, and apparently a significant number of others of this same model number appear to simply be defective. American Honda (and the dealers) indicate that the part is backordered with no ETA for restock, yet OEM part suppliers have the part readily available for one day delivery at $600. A quick search of the internet reveals this part failure is common, and the dealer response of backorder with no ETA seems to be a standard response. The one dealer I dealt with indicated they are personally handling 2 such cases at this exact moment. Given the more than 1,000 Honda Dealerships in the country, this indicates that it is more than possible that over 2,000 newer model Honda vehicles are driving on the roads throughout the country with the vast majority of their safety features disabled. DTC Code provided by the dealer is U3000-49. The problem has been reproduced and confirmed by Norm Reeves Honda Dealer at their Huntington Beach California location. The resulting component failure causes nearly every warning light on the vehicle to turn on.

I have had 4 instances of driving on the highway that my vehicle applied the brakes automatically. My safety was put at risk because in those instances I was driving at highway speeds and the brakes were applied on their own with no obstruction in front of me. Someone could have rear ended me. I am not able to reproduce the problem on command, but it has occurred multiple times. The car has not been inspected for this issue. The only warning I received was the alert that gets triggered when the brakes apply automatically. I do recall that in 3 of the 4 times the incident has occurred, my right turn signal was applied.

The auto engine idle stop is experiencing issues. Sitting a a light the system with the auto engine idle engaged, the system did not turn the car back on. The dash board lights all flickered and the doors lock went on and off. Also the car appeared to put itself into neutral.

The contact owns a 2019 Honda Passport. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle inadvertently shifted from drive to neutral and the vehicle stalled. No warning light was illuminated. The contact stated that he was able to restart the vehicle. The vehicle was taken to the dealer where the failure could not be duplicated. The contact stated that he was advised by the dealer to replace the battery; however, the failure recurred. The vehicle was not repaired. Additionally, the contact stated that the rear-view camera screen intermittently illuminated and displayed a blank screen. The manufacturer was notified of the failure and the contact was provided a case number and advised to take the vehicle to the dealer. The failure mileage was approximately 50,100.

The contact owns a 2019 Honda Passport. The contact stated while reversing, the back-over prevention camera was inoperable. The contact stated that the screen only displayed neon colors but no images. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 98,000.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while his wife was at a complete stop on two different occasions, the vehicle stalled. A message pertaining to the engine was displayed. The contact's wife was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed, but the dealer informed the contact that no failure was found. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.

On two occasions this summer, after coming to a complete stop at an intersection, the car initially failed to restart (with the stop-start feature in use). On both occasions I was able to restart it within 30 seconds. Other than temporarily inconveniencing the drivers behind me, so far this has not yet caused a bigger problem. I have not yet tried to have a dealer or independent service center reproduce or confirm the problem. If any type of message appeared when this happened, it appeared too briefly for me to notice or read it. This problem appears to me to be the same that has been reported for some Honda Pilots and other models. This Passport has a 3.5 liter V6 engine and 9-speed automatic transmission.

The engine auto start feature. The engine shuts off when stopped for a period and restarts when gas pedal is pressed. 8/14 engine did not restart, took the entire green light cycle to get engine restarted. started to turn off that feature when i remember. 8/18 engine did not restart when leaving a parking lot, took about a minute to get engine started. I emailed honda on 8/15 via their website, Case #14055209, so far I have only received an automated response assigning a case number

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling at a stop light the vehicle stalled. The contact noticed the instrument panel showed the vehicle had shifted into neutral. The message to shift to park(P) was then displayed. The contact turned off and restarted the vehicle to shift to park. While driving at various speeds, the vehicle decelerated before lunging forward and accelerating. The dealer was contacted, and it was confirmed that the part for the recall repair was not yet available. The dealer had not diagnosed the vehicle. The manufacturer was not made aware of the issue. The failure mileage was 34,000. Parts distribution disconnect.

Rear tires wearing out inside prematurely due to wheel alignment got off, install all new tires and did wheel alignment and found out that camber adjustment required to fix the issues but repair shop and even Honda dealer can’t adjust camber settings since camber is not adjustable in 2019 Honda passport. Honda dealership told me to go somewhere else and have them install aftermarket camber adjustable kit? Totally unacceptable. If can’t fix this problem then my tires will wear out prematurely again. Honda should recall this and have it replace with adjustable camber.

The transmission system problem light appeared on the dash, and then the Blind Spot info system problem light appeared as well. The car refused to shift and caused us to pull off the road at night, put the car in park, and turn the car off on a busy road. It is scheduled to be looked at by Friendly Honda in Springfield IL on July 28th 2023 No the vehicle has not be inspected by anyone yet No there were no warning alarms at all prior to the incident.

This happens intermittently since I have owned vehicle. When car is stopped for a light or stop sign the engine idle stop engages. Then the car will not start up again when foot is taken off brake. In fact car automatically switches into neutral and care will not start. I been stranded on busy roads and almost hit twice because of this issue. I also had to purchase a new battery as I was told this is what was the issue by dealership and my battery was out of warranty

The vehicle was unable to restart after the auto idle stop engaged at a stoplight, shutting the engine off. Upon release of the brake, the engine did not restart and the car was left stranded for several hours in the middle of a large intersection putting the driver at risk. The car was unable to be restarted and stranded for over two hours until police were able to clear a safe path and have the car towed to the nearest service center. There were no warning indicators or service lights prior to this occurrence. The authorized Honda service center found that the battery was drained and the auto idle stop had engaged while the car battery was low, leaving the car stranded and unable to be restarted.

Since I purchased this car in 2020, I have regularly experienced my car stalling out because of the auto idle function. The car shuts off when I brake and then does not turn back on, leaving me stranded in traffic until I can manually shut off my car and turn it back on. This is a major safety hazard that Honda has yet to properly address. Honda had a recall to "fix" this, which was just a software update. This was conducted 5/12/2023 on my car. Unfortunately, today (5/20/2023) my car stalled out again at a traffic light due to the auto idle function. Honda needs to address this issue, and if they cannot, then they need to provide those with defective models a path to upgrade their car.

The contact owns a 2019 Honda Passport. The contact stated that while at a stop light, the fuel saving feature activated; however, the vehicle would not restart after releasing the brake pedal. The contact manually restarted the vehicle and continued driving. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 32,400.

Gear select switch drive button would stick in the depressed state. People unfamiliar with the problem could not switch the car back into drive after reversing.

My Honda Passport will trigger false forward collision alarms randomly, and for no reason. As the BRAKE warning appears, the steering wheel vibrates. This happens for no apparent reason. It is distracting and if the brakes apply, very dangerous. My dealership says this is normal. It is not normal or safe.

With auto stop/start disabled as this feature regularly fails, stopped to turn left and car shifted itself into neutral, could not be shifted into drive or restarted for a few minutes despite multiple attempts. If car had auto stop start feature engaged, this often happens, which has been reported, but this time it happened without that feature on. Luckily we were turning from a parking lot so did not hold up traffic or have risk of being hit.

On 01/24/2023 with IdleStop engaged car stalled on busy intersection during rush hour and couldn't be restarted. Since Honda vehicles don't have a shift interlock anymore we couldn't move vehicle since it automatically went into "Park". Car is currently at the dealer who is unable to do repairs due to lack of ECU modules.

Vehicle fails to start intermittently after short stops. Needed jump start after it goes into accessory mode. Battery and charging system are good (12.6/14.1 volts). Battery is new, was replaced 10/2022.

At a stop light, the auto engine idle kicked in. When the light turned green, and I took my foot off the brake pedal, the engine did not stop. I put the car in park and tried to restart. It would not restart at all. I was there for at least 15 minutes trying to turn the car back on and off. It finally did start but caused lots of traffic and was dangerous for everyone. This should not be happening to a new car.

On several occasions engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Car shifts itself into Neutral and cannot be restarted by pressing Start button. It required jump was required for the vehicle to restart once. Usual work around posted by Honda is to put car in Park and then attempt to press Start button. Crash was avoided once in heavy traffic.

Forward collision warning alert (Brake) warning triggers frequently when opposing traffic is present. Sometimes the brakes apply that has led to several near miss collisions from being rear ended. The blind spot warning false triggers during wet conditions. Both of these items are distracting and first is dangerous. The two different dealers I have contacted are aware of these issues and have stated that Honda has no solution. One of the dealers said they could check/adjust the radar for $270 but may not fix the problem.

The auto stop/start feature has on multiple occasions failed to restart once the foot is taken off of the brake. The Passport's engine will stall, and the vehicle goes into neutral. The engine is completely dead and will not immediately restart. This has happened multiple times in traffic and is a safety concern. I have had the Passport looked at by a Honda Dealership. They advise that there are no error codes and advised me to replace the battery, but could not guarantee that a new battery would eliminate the issue. I am concerned about my family driving this vehicle due to this issue.

Headlights have condensation. Vehicle purchased in May 2019 and in November 2022 condensation is inside headlight. Mileage is 38,000

While we were driving home from work at highway speeds with nobody in front or around us, we heard a loud pop and heard what sound like glass pelting off of the roof of the vehicle. We then look in the rear view mirror and see it flying from the car. We pull over to the side of the road and realize that our sunroof had exploded. After doing some research we found out that we were not the only ones that this has happened to.

With less than 1,000 miles this car had to go in multiple times for a radio electrical issue, floor harness, IP harness etc replaced. Now at 60,000 I’m getting transmission failure faults where my car will stall out and not engage. HUGE safety issue. Now I’m waiting 2 weeks to get into a dealership

After all the work done on my car including the key fobs I’m still having issues that the dealer said were fixed. The first image happened 10.15.22 two days after getting the keys reset on 10.13.22 (not the first time it ever happened it started in 2020 after I got a brand new 2019 Passport) and it’s happened several more times thereafter “ Keyless Remote Not Detected Press” aka my key fob is considered not remotely close to my car when in fact it’s right there. The last photo is from 10.30.22 now, this one scared me because I tried to start my car twice and nothing happened. No juice! No inside/outside car lights! No dashboard action! The 3rd attempt produced the message about placing the key to the start button and it worked. I don’t know what’s going on but this car has the worst electrical system than any car I’ve had. What am I supposed to do if the car does not start since it’s keyless and placing it by the start button doesn’t work? I’ve emailed the dealer on 10/30/22 no reply there are no recalls but we all know that can take some time just like when I had radio issues that couldn’t be recreated when I had my car serviced Honda wrote me off and no fix. Then time passed and the recall was issued and owners were given the option to select “I’m Sorry Consolation” things either refunds for repairs with proof, free XM satellite radio or HondaLink service. I’ve added 2 additional photos with my key fob in my hand yet, the car dash is basically saying it’s not close.

Incident occurred immediately after a full stop at an intersection. When I hit the gas pedal, the transmission sounded like shifting to Neutral gear, resulting in loud grinding, and with complete loss of power. Had do pull over the shoulder, place it on parking mode and then back to drive gear and continue. Now almost every time it's going to shift gears, you can hear and feel the a hard shifting gears.

I have had the car for three years and its never been in a collusion. Within the past two months the forward radar sensor failed which cost 1500 to replace. This part makes it so all cruise control and auto lane change functionality break. In addition a month later the gas lid broke and emissions were getting into the fuel tank. Again not major incident but I did observe that the gas tank top is very flimsy and moves a lot of when refueling. This cost me another 763 dollars. Both these issues cause major safety issues and should not be occurring on a three year old vehicle.

When the auto engine idle is engaged (Which is the default setting), when you stop, the engine idle works as advertised, then after a few moments the car will totally shut off and place itself in neutral. After several failed attempts, the only way to restart it, is to press and hold the start button and holding the brake pedal. This cars maintenance has been completed on time and solely by the dealership. This is a very scary issue because it can cause serious harm to the passengers in the vehicle as well as other vehicles on the road. This will most definitely cause an accident. we were in stop and go traffic on the HIGHWAY in the fast lane and the whole car shut off and as traffic began to move, my car wouldn't go there was a moment of panic as I quickly tried to get the car to start back up it took a while to get it to restart. we were fortunate there was no collision for us with this incident but my young children are now very afraid to ride in the car because it might shut off again and we could get hurt.

1. Harsh acceleration 2. In side SUV hearing wind 3. When starting vehicle, place foot on brake, press start button, vehicle moves slightly forward then back. 4. Placing items in trunk, vehicle moves slightly forward then back

I was in a stop and go situation at a stop light when I decided to turn the auto stop/start off. The car froze up on me in the middle of traffic. It turned off, could not turn it back on, the brakes locked up and a lot of lights turned on my dash. After a couple of minutes I was able to turn the car back on.

Several times, the car shuts off at stop lights or stop signs. It has a feature that is supposed to save gas and put it into low power mode. But sometimes, especially if I take my foot off the break and press on the gas too quickly, the car completely shuts off and goes into neutral. This is VERY dangerous. Once I was on a hill when this happened and the car began rolling down and I nearly hit another vehicle. I have seen hundreds of other such complaints on the Honda Pilot. This is it's cousin, the Honda Passport and likely has the same power failure. Honda needs to recall these immediately before someone gets hurt. (It may also be related to the distance calculator being incorrect on my car. It often says I have over 1,000 miles left on my single tank.) There is for sure something wrong.

The auto engine idle stop malfunctions on this vehicle. Instead of restarting when I move my foot to the accelerator at a stoplight, the engine shuts off and I have to shift to Park and use the push button to start the car. More than five times this has occurred. A couple of times while in the middle of an intersection yielding to oncoming traffic before turning, this has occurred.

When driving, a red BRAKE warning light will flash across dash display and the steering wheel will start shaking. Sometimes vehicle will start braking on its on. This has happened multiple times, randomly and with no obstructions in front, or even close to the car. Scary when it occurs.

Sometimes the engine stops and the engine does not turn back on when you let go of the break to continue driving. Most of the time you don't realize the engine has completely shut off until the street light turns green and the driver lets go of the break and you don't hear the engine turn back on. The safety of the driver, passengers, and those in other vehicles are at risk because when the street light turns green the driver of the vehicle and other vehicles are expecting the car to go, therefore the other vehicles could press the gas on their vehicle and crash into our car. The car has not been inspected by Honda. I have an appointment in a week to get it looked at. We only receive a quick message right after the engine turns off and does not turn back on after letting go of the break. The message we get on the dash says put the car in "N", Hold break, and press Start Engine. Sometimes following those steps turns the engine back on but sometimes we have to open the driverside door and then follow those steps before the engine turns back on. This is very dangerous since we are usually in traffic when this happens.

The vehicle has auto idle stop and we have had several incidents where the engine would not start again after the idle stop and it required putting the vehicle in park, shutting off the ignition and then restarting the car. We have had a close call with a vehicle having to swerve around us after the red light turned green and we were needing to totally restart the car.

my car has an automatic stop start. I came to a full stop at a red light and the engine automatically turned off. The light turned green and i depressed the gas pedal and nothing happened, in other words the engine did not turn on. within a few minutes, I could turn the engine back on although sitting stalled at a light on a high speed expressway was dangerous.

Auto Engine Idle has an inconsistent issue with not restarting. When at a full stop, the engine goes to neutral and does not restart. This has left me temporarily stranded while I attempt a full restart. The dealer claims to not being able to duplicate the issue. The battery has consistently tested fine. I now manually shut off this option before driving.

Auto engine idle stop function doesn’t work right sometimes. Sometimes when it tried to start the engine again from stop, engine had hard time start again and sometimes it is almost die. One time engine died in the traffic stop and go situation and Honda dealer said the battery was bad and they replaced it but it didn’t solve the problem. When I took my car ti the dealer again, they said ‘when the temp setting was set to lo, idle start/stop function will not work.’ But even though temp setting was not low, idle start/stop function doesn’t work well.

This problem has occurred 4 times since purchased. The first withing the first 8 months, the last yesterday (7/29/2022). What happens is once stopped at light, when the car stops running to save gas and is supposed to start up when the brake is released, the car does not restart leaving you dead stopped in the road. The indicator shows you are in neutral gear, engine not restarting from the releasing break. Hitting the start button does nothing. Only once did I get a message on dash that said put in park, than put in drive. Out of the 4 times this happened, all but one happened at a stop where the engine went off waiting for foot to come off break. Once it happened when I made a U turn and coming out of the turn, the engine was in N. It happens so unexpected that it is difficult to stay composed and work through a routine to get it started again, especially when there is a line of cars behind waiting to go. I have not been able to duplicate the problem. I have reported it to my Honda service center and they say there is nothing in the computer to help them find and fix the problem. The concern is a safety issue when this occurs and a car comes up behind me seeing a green light, expecting me to go and they not slowing down. This problem has been reported on the Honda Passport Blog by a couple others.

Problem with the Auto Start/Stop. Auto Start/Stop caused the car to completely shut off at a stoplight and the car would not restart. I tried applying the break and re-starting the car using the Start button, but the car did not respond. The car was completely inoperable for at least 15 minutes and left us stranded at a busy intersection. The auto start/stop will often shut down the car completely at stops and it will not restart automatically. There were no warnings prior to shut down. I've only had this car a few months and it has happened twice in two months. I am forced to turn the auto start/stop feature off every time I get in the car now.

When stopped and the idle off feature shuts the engine off, the vehicle does not restart when foot is removed from brake. Vehicle shifts itself into neutral and the dash reads something to the effect of "shift to park to start vehicle". Amazed I have not been rear ended yet.... This happens randomly and not every time at idle off. Dealership could not reproduce in the 5 minutes they took to look at it. Additionally, there is a similar issue when I use remote start. After entering the vehicle with the engine running from remote start, the start button is pushed and the D/S button pushed, the gas pedal is pressed and the vehicle goes into neutral and a message appears on the dash "Transmission System Problem". The message remains for a few seconds and disappears. Then the D/S button is pushed and the vehicle operates normally.

Honda service bulletin 18-080 ac does not blow cold air in my 2019 Passport The alert does not include my vin, yet I am having exact same issue . Vehicle has less than 32,500 miles Please advise

We were driving on and entering the highway via the on-ramp when we heard a popping noise. Upon hearing the noise the car stalled and was immediately put in neutral. We could not take it out of neutral or restart the car. We had the car towed to the nearest dealership to find out the transmission needed to be replaced. The car has 36k miles and we just purchased it 6 weeks ago. There were no warnings or signs that this failure was about to occur.

The vehicle stalls after the auto-shutoff/idle is engaged. As I lift my foot off the break pedal to disengage it, the car shuts off and indicates that it has been placed in Park mode. I then have to turn the vehicle back on. It can take up to 25-30 seconds. I only ever have issues restarting the vehicle after it stalls as a result of the auto-shutoff being engaged.

Since purchasing the vehicle I had issues with jerking of the transmission in 4th or 5th gear around 30-35mph. It most commonly occurred on hills or with slower acceleration like traffic. It's a commonly reported issue with all these models using the ZF 9 speed transmission. I was traveling up a hill one day and an engine light came on and car refused to start. The transmission had seized and teeth shattered inside. I was 5,000 miles out of warranty, so had to pay the $7,700 out of pocket to fix. I was working at Honda, so I know the issues with the transmission have been reported (part of the reason the latest full model change is going to the 10 speed Honda transmission).

The issue is with Honda's idle stop feature. Several times I have been stopped at a stop light and once I try to accelerate, the engine has turned completely off and the gear has shifted to neutral. I then have to put the vehicle back in Park and restart the engine. Fortunately I have not been rear-ended yet but that is inevitable. Honda claims they cannot replicate the issue but it has happened to me on many occasions.