2013 Honda Pilot Complaint Log

STALLS AND HESITATES WHEN TURNING LEFT ESPECIALLY ON ROUNDABOUTS

PREMATURE TIRE WEAR.PURCHASED CAR APRIL 2013. BROUGHT TO DEALER 09/24/2015 37,453 MILES. VEHICLE SCAN SUMMARY INDICATED THREE TIRES WITH MARGINAL TREAD DEPTH AND ONE WITH TREAD DEPTH LESS THAN RECOMMENDED MINIMUM. DELAER MOVED ONE REAR TIRE TO THE FRONT AND RECOMMENDED I DRIVE 5-10 THOUSAND MILES MORE TO GET MORE VALUE ON THE PRORATING OF THE TIRES. WHEN I RETURNED ON 12/28/2015 WITH 39,915 MILES I WAS TOLD THAT NO PRORATING WOULD BE GIVEN UNLESS I HAD WRITTEN PROOF OF TIRE ROTATION DONE EVERY 5,000 MILES. I DO NOT...WHO DOES? THE SUGGESTION WAS ERRONEOUS MISLEADING AND DANGEROUS BECAUSE IT KEPT ME DRIVING ON BALD TIRES DURING THE WINTER SEASON. THE ROTATION OF THE TIRES IS IRRELEVANT TO THE FACT THAT THE TIRES WORE TOO QUICKLY BECAUSE THEY ARE OF POOR QUALITY.

WHEN MY PILOT GOES INTO ECO MODE THERE IS CONSIDERABLE VIBRATION THAT CAN BE FELT IN THE STEERING WHEEL, GAS PEDAL, INTERIOR DOOR PANEL IF YOUR LEG IS RESTING AGAINST IT, ALSO THERE IS ENOUGH REVERB IN THE CAB THAT AT TIMES IT CAN IRRITATE YOUR INNER EAR. ITS THE WORST AROUND 45 TO 65 BUT CAN BE FELT AT MOST SPEEDS. IT DOESN'T MATTER WHETHER ITS CITY OR HIGHWAY ITS PRESENT WHENEVER ECO IS ON AT CRUISING SPEED. I TOOK MY PILOT TO THE DEALER I PURCHASED IT FROM TO GIVE THEM THE OPPORTUNITY TO TROUBLE SHOOT THE ISSUE. INITIALLY I THOUGHT IT WAS THE TRANSMISSION BUT THEY SAID IT WAS THE ENGINE GOING INTO ECO MODE AND THAT IT WAS NORMAL. I HAVE NEVER HAD A VEHICLES ENGINE PRODUCE THE AMOUNT OF VIBRATION THAT THIS ONE DOES AND TO BE TOLD ITS NORMAL TO ME IS UNACCEPTABLE. I HAVE SINCE READ MANY THREADS AND COMPLAINTS ABOUT THIS SAME ISSUE ON THE INTERNET. THIS NEEDS TO BE ADDRESSED WITH HONDA AND THEY NEED TO PROVIDE A SOLUTION. WE BOUGHT THIS VEHICLE IN THE SUMMER OF 2015, HAVE OWNED IT LESS THAT A YEAR AND THIS ISSUE MAKES IT A VERY UNDESIRABLE VEHICLE TO OWN AND IF HONDA DOESN'T PROVIDE A SOLUTION FOR THIS WE WILL MOST LIKELY GET RID OF THIS VEHICLE AND NEVER BUY ANOTHER HONDA AGAIN NOR RECOMMEND THIS MANUFACTURER.

PARKED ON LEVEL PAVED SHOULDER OF SMALL-TOWN 2-LANE ROAD IN UPSTATE NY. PLACED TRUCK IN PARK, AND VERIFIED TRUCK SHIFTER IN PARK. LEFT TRUCK IDLING IN PARK TO KEEP A/C GOING DURING BRIEF STOP TO WALK TO REAR PASSENGER DOOR TO HAND ITEM FROM REAR FLOOR BACK TO TODDLER. AS I APPROACED REAR DOOR, TRUCK (WITHOUT BEING TOUCHED/BUMPED) ENGAGED AND BEGAN DRIVING AWAY UNDER POWER, NOT ROLLING. CHASED TRUCK AND PARTIALLY JUMPED IN (SHORT LEGS). ATTEMPTED TO PUT TRUCK IN PARK TO STOP IT, BUT SHIFTER IN PARK ALREADY, REFOCUSED ON TRYING TO TURN OFF KEYS. TRUCK HAD ENOUGH TORQUE TO DRIVE ACROSS 2-LANE ROAD, FULLY/EASILY DRIVE OVER CURB, THEN DRIVE DOWN INTO GULLY WITH ME ONLY PARTIALLY INSIDE. WHEN TRUCK GOT STUCK AT BOTTOM AND STALLED, FINISHED CLIMBING INSIDE AND TURNED OFF TRUCK. RE-VERIFIED SHIFTER STILL IN PARK. WITNESS AND HUSBAND ALSO VERIFIED SHIFTER STILL IN PARK. MANAGED TO JUST AVOID HITTING BIG TREE AND SETTING OFF AIRBAG. TODDLER UNINJURED, I DIDN'T APPEAR INJURED AT TIME, BUT LEGS AND KNEES BANGED UP REQUIRING DOCTOR'S VISIT. VEHICLE TOWED OUT OF GULLY AND SUPERFICIALLY REPAIRED ENOUGH TO CAUTIOUSLY DRIVE HOME TO MD FOR FULL REPAIR.

WHILE DRIVING UP THE DRIVEWAY AND TURNING THE STEERING WHEEL TO THE RIGHT, THE CAR ACCELERATED BY ITSELF, TRIED TO APPLY THE BRAKES BUT THE BRAKES DIDN'T WORK CAUSING THE SUV TO CRASH THRU A CONCRETE FENCE AND DOWN A 40 FEET CLIFF.

FRONT SEATS CAUSE TERRIBLE BACK, SHOULDER, NECK AND HIP PAIN THAT LASTS FOR DAYS AND FORCES US TO VISIT A CHIROPRACTOR FOR TREATMENT, REPEATEDLY. THEY CAUSE SHOULDERS TO HUNCH AND FORCE NECK FORWARD IN AN UNNATURAL AND UNHEALTHY POSITION. THE PAIN IS A DISTRACTION WHILE DRIVING.

2013 HONDA PILOT. CONSUMER WRITES IN REGARDS TO VEHICLE ALLOY WHEELS DEVELOPED CRACKS. *SMD *CN

WHEN TRAVELING AT HIGH SPEEDS (OVER 60 MPH) AND APPLYING THE BRAKES, THE STEERING WHEEL BEGINS TO VIBRATE VIOLENTLY. MOST LIKELY, THE ROTORS ARE WARPED. I CONTACTED THE DEALERSHIP TO SEE IF THE ROTORS WERE STILL COVERED UNDER WARRANTY, THEY SAID THEY WERE NOT COVERED, BUT A LOT OF PEOPLE WERE HAVING THE SAME ISSUE AS ME. THIS COULD BE VERY DANGEROUS IF THE BRAKES ARE COMPROMISED.

SEVERE VIBRATION WHEN BRAKING AT SPEEDS GREATER THAN 50MPH. PROBLEM STARTED AT APPROXIMATELY 19,000 MILES. HONDA DEALER CUT ROTORS AND PROBLEM RECURRED AGAIN AT 40,000. ROTORS ARE DEFECTIVE AND NEEDED TO BE REPLACED.

MICHELIN PRIMACY MXV4 235/60/R18, RIGHT REAR PASSENGER SIDE TIRE BLEW OUT SUDDENLY WITH CATASTROPHIC LOSS OF AIR. LUCKY NOT A FRONT TIRE. I WAS ABLE TO GET TO THE SIDE OF INTERSTATE. THE ENTIRE OUTSIDE OF SIDEWALL WAS BROKEN OFF OF TIRE TREAD. TIRES AIR PRESSURE CHECKED BEFORE START OF VACATION. PHOTOS OF TIRE AVAILABLE.

THIS VEHICLE SEEMS TO HAVE A DESIGN FLAW. MANY THREADS EXIST ONLINE DISCUSSING THE SAME. THE VEHICLE EXHIBITS STRANGE BEHAVIOR WHEN SHIFTING FROM P TO D AND LURCHES FORWARD. IN ADDITION SHIFTING BETWEEN GEARS IS PROBLEMATIC AT TIMES. LOTS OF SHUDDERING AND VIBRATIONS. I HAVE TAKE. TO DEALER ON 3 SEPARATE OCCASIONS WITH NO SUCCESS IN GETTING REPAIRED. DEALER DOES NOT ACKNOWLEDGE PROBLEMS. I BELEIVE THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. THANK YOU

CAR WAS PARKED IN GARAGE. FOUND FRONT WINDSHIELD CRACKED NEXT DAY. CRACK IS IMPAIRING LINE OF SIGHT. I FEEL THAT WINDSHIELD SHOULD NOT HAVE CRACKED. HAVE READ OF MANY OTHER HONDA PILOTS HAVING SIMILAR PROBLEM.

I NOTICED A GRINDING SOUND WHEN THE VEHICLE WAS PUT IN GEAR AND MOVING. THE NOISE GOT LOUDER WHEN THE AIR CONDITIONER WAS RUNNING. I TOOK THE VEHICLE TO THE DEALER SERVICE DEPARTMENT TO BE CHECKED OUT. THE SERVICE DEPARTMENT DETERMINED THAT THE REAR ENGINE MOTOR MOUNTS HAVE FAILED AND NEEDED TO BE REPLACED. THE SERVICE TECHNICIAN ADMITTED THAT THIS WAS UNUSUAL. I HAVE REASON TO BELIEVE THAT IS IS UNUSUAL AND DANGEROUS. I HAVE A 2003 HONDA PILOT THAT I DROVE FOR 10 YEARS. I NEVER EXPERIENCED ANYTHING LIKE THIS. I KNOW HOW DANGEROUS MOTOR MOUNT FAILURE CAN BE AS I WAS DRIVING CAR WHEN THE MOTOR MOUNTS FAILED AND CAUSE LOST OF CONTROL OF THE VEHICLE RESULTING IN A CRASH THAT COULD HAVE KILLED THE FOUR OF US RIDING IN THE VEHICLE.

TAKATA RECALL. TRADED IN TO BRIARWOOD FORD ANN ARBOR MI. UNKNOWN DAMAGE

MY IGNITION KEY WILL NOT TURN AT TIMES. I HAVE TO INSERT AND REMOVE THE KEY MULTIPLE TIMES UNTIL IT TURNS. IT HAPPENS RANDOMLY BUT SEEMS TO BE GETTING WORSE AS TIME GOES BY. I AM AFRAID THAT ONE DAY I WILL GET STRANDED. I NOTICED THAT SEVERAL PEOPLE HAVE REPORTED THAT HONDA IS AWARE OF THE ISSUE. *TR

BRAKE PEDAL IS SOFT, GOES DOWN SEVERAL INCHES BEFORE THE BRAKES ENGAGE. TOOK CAR TO RIGHT HONDA IN SCOTTSDALE, AZ. THEY SAID ALL HONDA PILOTS DO THAT. THIS IS NOT SAFE AND SHOULD BE FIXED. WEBSITE CHAT ROOMS HAVE COMPLAINT AFTER COMPLAINT ON THIS VERY TOPIC. *TR

ROTORS WARPED. THIS IS A CONTINUOUS PROBLEM REGARDLESS OF HOW MANY TIMES IT IS "FIXED".

MY HONDA PILOT VIBRATES AND HUMS WHEN THE ECO LIGHT COMES ON. I NOTICE IT AT LOWER SPEEDS AND RPMS, NOT SURE IF IT IS TRANSMISSION OR ENGINE, MENTIONED TO MY SERVICE TECH BUT THEY COULD NOT FIND AND ISSUE. *TR

AT ABOUT 12:05 PM, ON DECEMBER 7TH (WHILE DRIVING APPROXIMATELY 45MPH) ON A FLAT SURFACE STREET WITH MY WIFE IN THE FRONT SEAT AND TWO CHILDREN IN THE BACK SEAT, WE HEARD A GRINDING NOISE COMING FROM BENEATH THE FRONT PASSENGER SIDE OF THE CAR. SECONDS LATER, MY WIFE GRABS HER FOOT AND SCREAMS IN EXCRUCIATING PAIN. I PULL OVER AND SAW A .25 INCH? THICK BY 5 INCH LONG ABRASION THAT RAN ACROSS THE ARC OF HER RIGHT FOOT THAT TORE THE TOP LAYERS OF HER SKIN. AFTER WE STOPPED BY A LOCAL TARGET TO BUY GAUZE AND BANDAGES AND DROPPED OFF OUR CHILDREN AT A LOCAL FRIEND'S HOUSE I CHECKED MY WIFE INTO URGENT CARE AT ST. JUDE'S HOSPITAL, LOCATED WITHIN TEN MILES OF THE INCIDENT, TO HAVE THE WOUND EXAMINED. A PHYSICIAN DIAGNOSED THE ABRASION AS A SECOND DEGREE ELECTRICAL BURN AND GAVE HER A TETANUS SHOT AND PAIN MEDICATIONS. I REPORTED THE ISSUE TO OC HONDA WORLD, THE DEALERSHIP WHERE I PURCHASED THE CAR FROM WHILE WAITING IN LOBBY. I TOOK THE CAR IN ON DECEMBER ON 9TH AND 17TH AND THE SERVICE DEPARTMENT AT OC HONDA WORLD FOUND NOTHING FAULTY. PHOTOS OF THE INJURY COULD BE VIEWED AT: HTTP://TINYURL.COM/PILOT-INJURY-PHOTOS. I CONTACTED [XXX], HUMAN RELATIONS MANAGER, FROM HONDA OF NORTH AMERICA ON DECEMBER 16TH TO ADDRESS A SAFETY QUESTION HE WOULD NOT ANSWER... IF MY CAR HAS BEEN INSPECTED BY THE SERVICE TECHNICIANS AT OC HONDA WORLD AND FOUND NOTHING FAULTY... IS IT SAFE TO TRANSPORT PASSENGERS IN THE FRONT SEAT OF MY CAR? HE POLITELY AND FIRMLY SAID I CANNOT ANSWER THAT QUESTION. HE STATED THAT ANYTHING COULD HAPPEN NOW AND IN THE NEXT TEN MINUTES. THIS WAS VERY COMFORTING AS I BOUGHT MY HONDA PILOT TOURING WITH THREE FACTORS IN MIND: (1) SAFETY; (2) RELIABILITY; AND (3) ROOMY INTERIOR SPACE. THIS INCIDENT COMPLETELY FACTORED OUT MY FIRST PRIORITY AS PASSENGER SAFETY HAS BEEN COMPROMISED... WHAT OPTIONS DO I HAVE AS A CONSUMER? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 1/29/16 *JS

TL*THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED WHEN THE BRAKES WERE APPLIED, THE VEHICLE VIBRATED AND THE STEERING SHIMMIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE ROTORS NEEDED TO BE REPLACED. THE FAILURE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

PURCHASED VEHICLE USED AS A HONDA CERTIFIED VEHICLE ON 10/23/14. DURING TEST DRIVE WE DID NOT NOTICE VIBRATION IN DRIVE TRAIN - POSSIBLY BECAUSE FLUIDS WERE COLD. DURING A ROAD TRIP 2 WEEKS AFTER ABOVE DATE, WE NOTICED A VIBRATION IN 51, 52, 53 MPH RANGE. FELT LIKE TRANSMISSION OR TORQUE CONVERTER WAS TRYING TO SHIFT UP OR DOWN. TOOK BACK TO DEALERSHIP AND EXPLAINED PROBLEM, SERVICE WRITER TOOK FOR A TEST DRIVE AND EXPLAINED THAT HE FELT IT WAS WHEN ENGINE WAS GOING INTO "ECONOMY" MODE AND HALF THE CYLINDERS WERE SHUTTING DOWN.???? ON A LATER ROAD TRIP ON MORE OPEN HIGHWAY, WE NOTICED SAME VIBRATIONS IN 61, 62, 63 MPH RANGE - I WATCHED THE ECON. DASH LIGHT AND IT DIDN'T NECESSARILY CHANGE WHEN WE FELT VIBRATIONS. TOOK BACK TO DEALERSHIP AND I DROVE VEHICLE WHILE SERVICE WRITER WATCHED, LOOKED, AND LISTENED. HE SAID HE COULD FEEL VIBRATION BUT UNTIL A WARNING LIGHT CAME ON, THEY MIGHT SPEND MANY HOURS/DAYS TRYING TO FIND PROBLEM BUT NOT LOCATE IT. WE ARE KEEPING OUR FINGERS CROSSED THAT NOTHING SERIOUS DEVELOPS AND ENDANGERS LIVES OR VEHICLE! *TR

THIS HAS HAPPENED SEVERAL TIMES: CAR IS A STOPPED OR SLOWLY ROLLING AND YOU STEP ON THE GAS TO GET INTO TRAFFIC FLOOR TO THE FLOOR AND THE CAR DOESN'T MOVE. THE NEWEST INCIDENT TODAY IS THE CAR WAS IN MOTION GOING APPROXIMATELY 10 MPH WHEN IT COMPLETELY DIED. ALL POWER LOST, COULD NOT STEER AND HAD TO PUMP THE BRAKE SEVERAL TIMES TO STOP. DEALERSHIP SAYS VERBALLY OVER PHONE NO OPEN RECALLS ON CAR AND UNLESS THEY CAN RECREATE, THEY PROBABLY CAN'T FIX ANYTHING. I AM GOING TO GET KILLED WITH MY BABY IN THIS CAR. *TR

TURNED ON THE CAR AND BACKED OUT OF MY DRIVEWAY, WHICH IS SLOPED SO IT DOES NOT REQUIRE ANY ACCELERATION. SHIFTED INTO GEAR ON THE STREET AND BEGAN TO ROLL FORWARD. APPLIED PRESSURE TO THE ACCELERATOR AND NOTICED THAT THE CAR WAS NOT RESPONDING AT ALL - ENGINE WAS NOT REVVING, CAR WAS NOT MOVING FORWARD DESPITE FLOORING THE GAS PEDAL. STOPPED AND SHIFTED INTO REVERSE AND HAD THE SAME PROBLEM. SIMULTANEOUSLY, SEVERAL WARNING LIGHTS APPEARED INCLUDING VEHICLE STABILITY CONTROL AMONG OTHERS. EVENTUALLY HAD TO LEAVE THE CAR DISABLED ON THE SIDE OF THE ROAD AND HAVE IT TOWED TO A LOCAL HONDA DEALER, WHERE THEY WERE UNABLE TO REPLICATE THE PROBLEM. AFTER 3 DAYS, THEY "RESET ALL THE COMPUTERS" AND TOLD ME THE CAR WAS FIXED. SAME PROBLEM OCCURRED 2.5 WKS LATER. AGAIN, DEALER COULD NOT REPLICATE THE PROBLEM. HOWEVER, THEY REPLACED THE "BOX" WHICH THE ACCELERATOR CONNECTS TO AND TOLD ME THE PROBLEM SHOULD BE FIXED. 3 DAYS AFTER RETURNING THE CAR TO ME, THE SAME INCIDENT OCCURRED A 3RD TIME. THIS TIME THE VEHICLE FLUIDS WERE ALSO OVERHEATING. I LEFT THE CAR RUNNING UNTIL A HONDA TECHNICIAN COULD COME AND TAKE A LOOK AND SEE THE PROBLEM IN ACTION. UNFORTUNATELY, HE SHUT THE CAR OFF UPON ARRIVAL AND THEN WAS NOT ABLE TO RECREATE THE PROBLEM. HONDA HAS NOW HAD MY VEHICLE FOR 8 DAYS WITH NO PROGRESS. THEIR ONLY SUGGESTION IS TO UNINSTALL THE REMOTE STARTER WHICH CAME WITH THE CAR WHEN I PURCHASED IT NEW. THEY HAVE NO EVIDENCE THAT THE REMOTE STARTER IS CAUSING THE PROBLEM AND HAVE NOT OFFERED TO COMPENSATE ME IN ANY WAY FOR ITS REMOVAL. CAR IS ONLY 1.5 YRS OLD. *TR UPDATED 12/22/2015*JS

PREMATURE WEARING OF THE FRONT BRAKES AND ROTORS. PULLING, VIBRATING, DIFFICULTY STOPPING STARTED EARLY AND INCREASED OVER TIME. PURCHASED THE CAR APRIL 2013. REPLACEMENTS DONE OCTOBER 2014 AT 24,800 MILES. HONDA WOULD NOT REIMBURSE US FOR THE REPAIRS

TEN MINUTES AFTER LOCKING THE PILOT WITH THE DRIVERS DOOR POWER LOCK, WE HEARD TWO BOOMS AND FOUND THE CAR WITH FIRE COMING OUT FROM UNDER THE HOOD AND HAD ENGULFED THE DASHBOARD. THE CAR WAS ENGULFED IN FLAMES BY THE TIME THE FIRE COMPANY COULD USE FOAM ON THE CAR. WE HAD NOT DRIVEN THE CAR FOR 7 HOURS PRIOR. *TR

THE BRAKES STARTED TO VIBRATE WHEN APPLIED. THIS HAPPENED WITH ONLY 16000 MILES. IT WAS VERY FRIGHTENING TO MY WIFE. NOW THE CAR HAS 35000 MILES AND THE BRAKES ARE BAD AGAIN. *TR

ON 06/28/2014 THE FRONT PASSENGER AIRBAG SENSOR INDICATED THAT THE AIRBAG IS OFF WHEN A PASSENGER IS SEATED IN THE SEAT. MY 12 YR OLD SON (114 LBS.) WAS THE PASSENGER AT THE TIME OF FAILURE.WE HAVE DOCUMENTED/PHOTOGRAPHED THE AIRBAG LIGHT INITIATING A SENSOR AS BEING OFF WHILE THE SEAT HAS AN OCCUPANT AND WHILE THE VEHICLE IS BEING DRIVEN. THIS CONSTITUTES A SIGNIFICANT PUBLIC SAFETY HAZARD FOR ALL FRONT SEAT PASSENGERS OF 2013 HONDA PILOT VEHICLES AND ANY OTHER HONDA PRODUCT THAT USES THIS SAME SENSOR.FINDLAY HONDA, 7494 W AZURE DR, LAS VEGAS, NV 89130 , 702-982-4200. FINDLAY SERVICE HAS INSPECTED THE VEHICLE ON 06/30/2014, THEY ADVISED THAT THEY HAD RESET THE "CIRCUITS" TO THE AIRBAGS AND THAT THE VEHICLE WAS READY TO DRIVE. OUR 2013 HONDA PILOT MANUAL INDICATES THIS SENSOR WILL TURN OFF AIRBAGS IF PASSENGER IS LESS THAN 65 LBS. MY SON IS 114 LBS. WHEN THE AIRBAG DISARMED. WE PICKED IT UP LATE ON 06/30/2014 AND DISCOVERED THE SAME ISSUE AND LEFT IT AT THE DEALER SERVICE AGAIN FOR REVIEW TODAY, 07/01/2014.I BROUGHT MY SON IN WITH ME TO FINDLAY DEALERSHIP SERVICE THIS MORNING TO REPLICATE THE ISSUE IN FRONT OF FINDLAY DEALER TWO AUTO TECHS AND SERVICE EMPLOYEE. THE FAILURE OCCURRED AGAIN WITH MY SON IN THE SEAT AGAIN.I WAS JUST ADVISED BY FINDLAY HONDA SERVICE REP, DOUG GRANT ON JULY 2, 2014 THAT HIS TECHS CHECKED WITH HONDA CORPORATE WHO STATED " ANYONE UNDER 150 LBS., SEATED IN THE FRONT PASSENGER SEAT MAY DISABLE THE SENSOR WHICH WILL DISABLE THE FRONT PASSENGER SEAT AIRBAG FROM DEPLOYING DURING A CRASH.PLEASE INVESTIGATE AS THIS IS A HUGE VEHICLE SAFETY ISSUE. WE DO NOT WANT TO ACCCEPT THIS VEHICLE BACK TO USE AS THIS IS A UNKNOWN AND UNDOCUMENTED DISCREPANCY WITH HONDA AND ITS SERVICE AND PARTS SECTION. *JS

CRACKED OR DAMAGED PISTON RING OR RINGS...SPARK PLUG DAMAGED...."IN MY OPINION"THE ENGINE WILL NEVER BE RELIABLE, IT WILL NEVER BE RIGHT...AT 12,000 MILES.... *TR

TL * THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THERE WAS A SUDDEN INCREASE IN ENGINE RPMS AS THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,200.

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH AND ATTEMPTING TO ENTER A PARKING GARAGE, THE VEHICLE JERKED VIOLENTLY AND CRASHED INTO A CONCRETE BARRIER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16000. *TR

WHEN SHIFTING FROM PARK TO DRIVE, VEHICLE EMITTED AUDIBLE NOISE FROM WITHIN CABIN AND OUTSIDE THAT SOUNDED LIKE A CLUSTER OF FAST METALLIC CLAPPING/SNAPPING NOISES. THE NOISE WAS ACCOMPANIED AND FOLLOWED BY AN OBSERVED SHAKE AND HESITATION TO ENGAGE THE VEHICLE. EVENTUALLY, THE MOTION TO TRANSITION INTO A ZERO GAS COASTING SPEED, WAS ACCOMPANIED BY A LURCH TO VEHICLES DEFAULT DRIVE WHEN PULLING OUT OF A DRIVEWAY. THE FIRST NOTICEABLE INCIDENT OF THIS BEHAVIOR WAS EXPERIENCED IN THE NOVEMBER 2013 TIME FRAME, WHILE IN A DRIVE-THRU AT A RESTAURANT, WHEN SHIFTING FROM PARK TO DRIVE, AND AFTER ORDERING, THE VEHICLE LURCHED FORWARD WHILE PERFORMING THIS TRANSMISSION SHIFT. THE VEHICLE IS WITH THE DEALER FOR A REPEAT SERVICE CALL TO OBSERVE THIS PATTERN OF SHIFT CHANGE BEHAVIOR. THERE MAY HAVE BEEN A FEW MORE INCIDENTS OF THIS HAPPENING, BUT THESE TWO ARE THE MOST NOTICEABLE THAT CAN BE RECOLLECTED AT THIS TIME. *TR

I HAVE HAD THIS PILOT FOR A YEAR AND ITS PERFORMANCE HAS BEEN GOING DOWNHILL. WHEN THE ECO ENGAGES, THE CAR STARTS TO SHUDDER AND SOUND LIKE IT IS GOING TO STALL. I NEED TO PRESS ON THE GAS TO GET THE CAR GOING AGAIN. THIS HAPPENS AT ANY MPH AS IT OCCURS WHEN THE ECO LIGHT TURNS ON. THE DEALERSHIP IS AWARE OF THIS ISSUE AND STATES ITS A FLAW OF THE 2013 PILOT AND CANNOT BE FIXED. THEY ALSO CALL IT NORMAL. I DO NOT FEEL SAFE IN THIS VEHICLE AND I DO NOT CONSIDER IT NORMAL FOR THE CAR I AM DRIVING TO SOUND LIKE IT IS GOING TO TURN OFF. PIAZZA HONDA OF LIMERICK STATES THEY CAN HOOK THIS CAR UP TO A COMPUTER TO ENSURE THAT THERE IS NO PROBLEM BUT TOLD ME OVER THE PHONE THAT IT WAS A KNOW ISSUE, BASICALLY TELLING ME I AM WASTING MY TIME. THIS ISSUE SHOULD BE FIXED, OR RECALLED AS IT IS UNSAFE. *TR

SOMETIMES WHEN STARTING OUT AND MAKING LEFT OR RIGHT HAND TURN AFTER BEING STOPPED AT A STOP LIGHT OR STOP SIGN, THE ENGINE WILL HESITATE AND BOG DOWN FOR A FEW SECONDS BEFORE IT "KICKS IN" AND THEN THERE IS A "SURGE OF POWER". THIS IS VERY ANNOYING AT THE LEAST AND ALSO VERY DANGEROUS AS ONE COULD EASILY GET REARENDED OR WORSE YET GET CAUGHT IN THE INTERSECTION IN ONCOMING TRAFFIC. *TR

WHILE DRIVING IN FLORIDA AND LOUISIANA, I NOTICED A LOW-FREQUENCY BUZZING SOUND AND VIBRATION WHICH COULD BE FELT THROUGH THE STEERING WHEEL AND FLOORPAN. I BELIEVE IT IS ASSOCIATED WITH THE VARIABLE CYLINDER MANAGEMENT (VCM) FEATURE. IT COULD BE FELT WHEN THE VCM TRANSITIONED FROM 6 TO 4 CYLINDER MODE, WITH THE RPM OF 1700-1900 AND SPEEDS OF APPROXIMATELY 25, 45 AND 60 MPH. IT WOULD OCCUR WITH VERY LIGHT ACCELERATOR PRESSURE, JUST MAINTAINING SPEED, AND DISAPPEAR WHEN ACCELERATOR PRESSURE WAS INCREASED, CAUSING IT TO DOWNSHIFT AND/OR THE VCM TO TRANSITION BACK TO 6 CYLINDER MODE. THIS PROBLEM IS LESS EVIDENT HERE IN COLORADO SPRINGS (6000 FT ELEVATION), WHICH I CANNOT EXPLAIN. I DID NOT HAVE THIS PROBLEM WITH A 2008 PILOT NOR A 2008 ODYSSEY, BOTH OF WHICH HAD A SIMILAR VCM FEATURE. MY LOCAL HONDA TECH COULD "NOT DUPLICATE" MY CONCERN AND SAID IT WAS "OPERATING NORMALLY". THE TRANSMISSION ALSO "HUNTS" BETWEEN 4TH AND 5TH GEAR. *TR

VEHICLE SHUTTERS TERRIBLE AT CERTAIN SPEEDS/RPM. HAVE TO ADJUST ACCELERATION TO GET IT TO STOP. HUGE SAFETY ISSUE. NOT NORMAL OPERATION FOR A NEW VEHICLE. IT'S CRIMINAL THAT HONDA CLAIMS ITS NORMAL. *TR

ON 2013 PILOT ANY ONE HAS NOISE LIKE LIQUID ONLY WHEN YOU STOP LIKE BOUNCING SLUSHY FROM BACK OF VEHICLE CAR HA ONLY 7K ON WAS STARTED AFTER FIRST OIL CHANGE I TAKE TO CROWN HONDA ST PETERSBURG FL .I TEST THE CAR WITH THE TECH VERIFY THE NOISE BUT AFTER I LEAVE THE CAR TO BE DIAGNOSED THE SAY CAN NOT DUPLICATE 3 TIMES I TOOK TO SERVICE LAST TIME IS 01/08/2014 I TEST DRIVE WITH SERVICE MANAGER HI VERIFY THE NOISE BUT SAME STORY AGAIN SAY THAT IS NORMAL AFTER HI TELL ME 40 YEARS I THINK IS FUEL TANK BUT IF YOU KNOW IS FUEL THANK FIX I PAY 35000 NORTH AMERICA HONDA NOT WILL PAY THAT IS NORMAL PLEASE HELP FOR THIS MATTER. *TR

I HAVE A 2013 PILOT AND I'M FINDING MY BRAKE PEDAL GOES TO THE FLOOR WHILE STOPPED AT A LIGHT. I HAVE 5,000 MILES ON THE VEHICLE AND I'M BEING TOLD THIS IS NORMAL BY THE DEALERSHIP. MY THINKING IS HAVING A BRAKE PEDAL GOING TO THE FLOOR IS NOT NORMAL FOR ANY VEHICLE. I BELIEVE THE DEALER IS NOT ADDRESSING THE CONCERN AND PUSHING AWAY FROM THE REAL SOLUTION. *TR

THE VEHICLE STARTS TO SHUDDER AND VIBRATE AT VARIOUS SPEEDS. YOU MUST SLOW DOWN OR SPEED UP TO GET IT TO STOP VIBRATING. WE BOUGHT THIS HONDA PILOT BECAUSE WE DRIVE ON A LOT OF SLICK ROADS. I FEEL THIS MAKES IT VERY UNSAFE FOR MY FAMILY. ALONG WITH BEING UNSAFE, IT IS VERY ANNOYING AND WITH IT BEING A NEW VEHICLE, WE SHOULD NOT HAVE TO ACCEPT THIS. THE DEALERSHIP SAYS IT IS A NORMAL OPERATION OF VCM. AMERICAN HONDA TELLS ME THE SAME THING. I DON'T AGREE. *TR

VCM (VEHICLE CYLINDER MANAGEMENT) ISSUE: I PURCHASED A 2013 HONDA PILOT FROM ZIMBRICK HONDA (MADISON WI) IN NOVEMBER 2013. SINCE THE FIRST DAY I BOUGHT THE VEHICLE I HAVE BEEN VERY DISAPPOINTED AND HAVE GRAVE CONCERN REGARDING THE SAFETY OF MY CHILDREN WHEN IN THE VEHICLE. DRIVING THE NEW VEHICLE HOME I NOTICED A RUMBLING AND SHUTTERING VIBRATION ISSUE AT VARYING SPEEDS BUT MOST CONSISTENT WITH RPM BETWEEN 1,000-2,000 ESPECIALLY NOTICEABLE WHEN BACKING OFF THE ACCELERATOR OR AFTER THE VEHICLE REACHES CONSTANT SPEED AND ECO LIGHT IS ON. I TOOK THE VEHICLE TO ZIMBRICK HONDA AND THEY INFORMED ME THAT THE VIBRATION IS PART OF THE NORMAL OPERATION OF THE VEHICLE AND IT IS DUE TO THE VCM AND THAT THERE WAS NOTHING THEY COULD DO ABOUT IT UNTIL HONDA COMES OUT WITH A WAY TO CORRECT THE PROBLEM. I HAVE ONLY 2,000 MILES ON THE VEHICLE AND AM VERY DISAPPOINTED AND ANNOYED WITH THE HONDA PILOT AND HAVE SIGNIFICANT CONCERN REGARDING THE SAFETY OF THE VEHICLE DUE TO THE VCM ISSUE. THIS SHOULD NOT BE PART OF THE NORMAL OPERATION OF THE HONDA PILOT AND I BELIEVE HONDA SHOULD CORRECT THE PROBLEM. *TR

THIS VEHICLE HAS HAD A RATTLING/SCRAPING SOUND WHEN GOING OVER ROUGH PAVEMENT GOING FROM THE RIGHT SIDE OF THE DASH THROUGH THE RIGHT DOOR AND DOWN THE RIGHT SIDE TO THE BACK. IT OCCURS IN ALL TEMPERATURES AND DESPITE THE DEALER REGLUING THE FLOOR AND REMOVING 5 LBS OF AIR FROM THE TIRES, THE NOISE CONTINUES. THE DEALER THINKS THAT IT IS AN ISSUE OF FLOOR PANELS RUBBING AGAINST EACH OTHER AND WILL ATTEMPT A REPAIR AGAIN THIS WEEK, BUT IT SOUNDS LIKE ALOT IS LOOSE. CAR WAS BOUGHT NEW AND HAS NOT BEEN IN AN ACCIDENT. THE SCRAPING SOUNDS CONTINUE... *TR

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT THERE WAS A CONSTANT GRINDING AND RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER MORE THAN FIVE TIMES. THE TECHNICIAN INSPECTED AND TEST DROVE THE VEHICLE BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE TECHNICIAN PROVIDED SEVERAL REPAIRS THAT FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSIS. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

THE ENGINE VIBRATES AND MAKES A NOTICEABLE NOISE WHEN DRIVING SLOW OR WHEN FEATHERING THE GAS PEDAL. *TR

AT VARIOUS SPEEDS THERE IS A VERY ANNOYING SHUDDERING AND VIBRATING AND GROWLING AT 45 MPH 68 MPH. JUST WHEN YOUR READY TO HAVE A SMOOTH RIDE ON THE HIGHWAY IT BEGINS TO SHUDDER IN ECO...ON A STRAIGHTAWAY WHILE FREE WHEELING AND WHILE I AM ON CRUISE CONTROL ... IF YOU ACCELERATE OR DECELERATE, IT WILL CEASE FOR A SECOND AND BEGIN AGAIN.. I HAVE EVEN STAYED AT 68 MPH TO SEE HOW LONG IT WOULD LAST ON A STRAIGHT AWAY WHILE IT WAS SHUDDERING....AND IT CONTINUED ...UNTIL I DECELERATED. *TR

WHENEVER I DRIVE BETWEEN 35-45 MPH THE CAR SHUDDERS AND VIBRATES. THERE IS NO VIBRATION THRU THE STEERING WHEEL. I FEEL IT THRU THE CAR SEAT, BACK, AND CENTER STORAGE LID. PASSENGERS HAVE REMARKED "WHAT'S WRONG WITH YOUR CAR?" AT 35 MPH THE CAR DRIVES VERY SMOOTH. BY 35 MPH IT'S LIKE DRIVING A DIFFERENT CAR. THE VIBRATION IS GETTING MORE PRONOUNCED AS MILES ACCRUE. *TR

MY HONDA PILOT STALLED WITHOUT ANY WARNING AND WITHOUT ANY ENGINE LIGHTS APPEARING WHILE DRIVING ON TWO WAY SIDE ROADS AND ENTERING A HIGHWAY. EMERGENCY BRAKE RELEASE HANDLE WAS NOT WORKING OR RELEASING THE BRAKE APPROPRIATELY SAME DAY. HONDA CAN'T REPLICATE THE ISSUE SO THEY SAY THE CAR IS TO GO WITH ME. NO EXPLANATION FOR INCIDENT. MANUFACTURER HAD THEM PUT SOMETHING IN THE COMPUTER TO READ 15 SECOND PRIOR TO AND AFTER A STALL. THIS IS AN UNSAFE VEHICLE TO DRIVE FOR ME, MY FAMILY AND ANYONE AROUND ME IF IT IS UNDIAGNOSED AND UNEXPECTED. POWER STEERING AND BRAKES LOST SO RISKS ARE HIGH. I RUN THE RISK OF CAUSING AN ACCIDENT, INJURY, AND/OR DEATH TO ANYONE IN THE CAR OR OTHERS. I FILED A COMPLAINT WITH HONDA, [XXX] CASE # [XXX] WITHOUT RESOLUTION AND WASTOLD TO PICK THE CAR UP FROM THE DEALERSHIP OR I BE CHARGED A FEE. THE CAR WAS AT BERNARDI HONDA IN NATICK AND THEY DID ALL THEY COULD TO REPLICATE AND WORK WITH HONDA, I WAS TOLD BY THEM TO PICK THE CAR UP OR BE CHARGED A FEE. THEY ARE AWARE THAT THE MANUFACTURER IS INVOLVED. I WENT TO PICK THE CAR UP ON SATURDAY NOVEMBER 2, AND DISCOVERED THE EMERGENCY BRAKE RELEASE CORD IS STILL BROKEN AND THERE WERE SCRATCHES ON MY CAR. I LEFT IT THERE SO THEY COULD ORDER PARTS AND FIX SCRATCHES. PLEASE ASSIST IF ABLE. I READ ABOUT TWO RECALLS BY HONDA FOR THE PILOT AND ODYSSEY REGARDING UNEXPECTED BRAKING AND HOW YOU ASSISTED! THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE A 2013 HONDA PILOT, LESS THAN 1 MONTH SINCE PURCHASE. AT SPEEDS FROM 20 MPH TO 70 MPH MY ENGINE AND CAR WILL, VIBRATE, SHUDDER. THERE IS ALSO A LOW FREQUENCY NOISE THAT SEEMS TO VIBRATE IN MY EAR WHICH IS ALSO QUITE A DISTRACTION. IT SEEMS TO HAPPEN MOST WHEN I AM ON A FLAT OR SLIGHT INCLINE. THE ONLY WAY TO GET IT TO STOP IS TO EITHER SPEED UP OR LET OFF THE GAS. THIS IS VERY DISTRACTING WHILE DRIVING AT HIGHWAY SPEEDS, AND VERY FRUSTRATING SINCE IT IS A NEW VEHICLE. I HAVE TAKEN IT BACK TO THE HONDA DEALERSHIP AND THEY SAID THAT THEY FEEL THE PROBLEM, BUT THEY SAID THAT AMERICAN HONDA STATES THAT THIS IS NORMAL FOR THIS VEHICLE. I DO NOT UNDERSTAND HOW THIS COULD BE NORMAL. A ROUGH FEELING, VIBRATING CABIN AND SHUDDERING ENGINE IS NOT A NORMAL OPERATING CAR. IT FEELS LIKE SOMETHING WILL BREAK OR COME LOOSE, WHICH MAKES ME VERY NERVOUS AS MY CHILDREN COMMUTE WITH ME EVERY DAY. *TR

WHEN SLOWING DOWN TO MAKE A LEFT TURN, AS I START THE TURN THE ENGINE HESITATES AND THERE IS NO RESPONSE. THE CAR SEEMS TO HAVE NO POWER AND COASTS 4 OR 5 SECONDS BEFORE RESPONDING NORMALLY. THIS IS VERY DANGEROUS IN HIGH TRAFFIC CONDITIONS. THIS PROBLEM HAS ALSO OCCASIONALLY OCCURRED STARTING OFF FROM A TRAFFIC SIGNAL, AND MAKING RIGHT TURNS. *TR

OUR HONDA 2013 PILOT HAS HAD THIS PROBLEM SINCE WE PURCHASED IT NEW. THERE IS AN ENGINE NOISE THAT SOUNDS LIKE METAL VIBRATING/FLAPPING. IT USUALLY OCCURS WHEN DRIVING BETWEEN 40-60 MILES PER HOUR, BUT NOT ALWAYS. IT SEEMS TO HAPPEN WHEN DRIVING UP A HILL OR TURNING. ALTHOUGH IT ALSO OCCURS WHEN DRIVING ON A FLAT SURFACE DURING ACCELERATION. WE BROUGHT IT INTO THE DEALER SERVICE STATION TWICE. THE FIRST TIME THEY DID NOT HEAR IT, BUT NEITHER COULD WE. DURING THE SECOND VISIT. THE MAINTENANCE SUPERVISOR SAID HE BARELY HEARD THE SOUND- IT WAS FAINT. THEY OFFERED NO EXPLANATION, BUT SAID TO BRING IT IN WHEN IT IS LOUDER. I'M CONCERNED THAT THEY WON'T HEAR IT UNTIL OUR 36 MONTH WARRANTY EXPIRES! I'VE READ ONE OTHER COMPLAINT ABOUT THIS NOISE AND SEE NO RECALLS. DOES ANYONE ELSE HAVE THIS PROBLEM WITH THEIR 2WD 2013 HONDA PILOT? *TR

TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 2,000.

VEHICLE VIBRATION/RUMBLING/SHUTTERING AT SPEEDS AROUND 35-55MPH. APPARENTLY DUE TO VCM(VEHICLE CYLINDER MANAGEMENT SYSTEM) MOST NOTICEABLE WHEN BACKING OFF ACCELERATOR AFTER VEHICLE REACHES CONSTANT SPEED AND ECO LIGHT IS ON, BUT CAN OCCUR WEATHER ECO LIGHT IS ON OR NOT. VIBRATION IS FELT THROUGH OUT ENTIRE VEHICLE BUT AS A DRIVER, IT IS FELT THROUGH THE SEAT, STEERING WHEEL AND CENTER CONSOLE. THIS VIBRATION IS VERY UNPLEASANT AND ANNOYING. VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO US JUST PURCHASING IT WITH ONLY 10 MILES ON IT. THE FIRST TIME THEY REBALANCED THE TIRES. THIS DID NOT HELP. SECOND TIME I TOOK THE SERVICE MANAGER OUT FOR A TEST RIDE TO SHOW HIM WHAT I MEANT. HE FELT THE SAME VIBRATION/SHUTTER/RUMBLE. WE THEN WENT BACK TO THE DEALERSHIP AND TOOK OUT ANOTHER NEW HONDA PILOT THAT WAS ON THE LOT. THE ROAD TEST CAME BACK WITH THE SAME RESULTS. SERVICE MANAGER THEN TOLD ME THAT THE VIBRATION I WAS FEELING WAS DUE TO THE VCM AS THE DIFFERENT CYLINDERS FIRED AND THAT THERE WAS NOTHING THEY CAN DO ABOUT IT AND THAT I WOULD JUST HAVE TO DEAL WITH IT UNTIL HONDA COMES OUT WITH A WAY TO CORRECT THE PROBLEM, WHICH AS FAR AS HE KNOWS THEY HAVE NO INTENTION TO DO SO. APPARENTLY HONDA SAYS THAT THIS IS PART OF NORMAL OPERATION. I PAID OVER $36,000.00 DOLLARS FOR THIS VEHICLE AND FEEL THAT IS NOT NORMAL OPERATION, AND THAT HONDA NEEDS TO CORRECT THIS. *TR