2019 Honda Pilot Complaint Log

Three of the six fuel injectors on a 2019 Honda Pilot failed, with Diagnostic Trouble Codes P0430, P0300, P0304, P0306, and P219A, resulting in the vehicle requiring transportation via tow truck to an independent service center. Research into the history of 2019 Honda Pilots indicates that 2019 model-year vehicles within a certain VIN number range, along with all 2018-2019 Honda Odysseys, 2016-2018 Honda Pilots, and 2017-2019 Honda Ridgelines, had their warranties extended for fuel injectors to 10 years from original date of purchase or 150,000 miles, whichever comes first. See Honda Service Bulletin 20-100. The issue is that some 2019 Honda Pilots are failing with these DTC codes, but are not covered by the warranty extension. The problem was diagnosed by an independent service center and we were directed to Honda for further diagnostic and possible warranty service. A technician at the service center stated that he had never seen a customer have to pay for fuel injector replacement on a Honda Pilot from 2016-2019 model years that developed this problem. Regardless, Honda insists that this vehicle is not covered by the warranty extension and required us to pay for the repair ourselves. My family and I were temporarily without a usable vehicle, because our other vehicle was undergoing scheduled maintenance at the time of the failure. Prior to the failure, all of the warning lamps on the vehicle would occasionally illuminate at vehicle start up, but the vehicle operated normally, and the warning lamps stopped illuminating after a few start ups. The warning lamps that would simultaneously illuminate were all of the ADAS systems available on this vehicle, as well as things like Hill Start Assist, Traction Control, Emissions, and the Anti-Lock Braking System. So many errors were simultaneously reported on the dashboard that our service center believed that the problem might be an intermittent Engine Control Computer problem in addition to the issue listed above.

Auto start-stop feature is malfunctioning. It is terrifying. I have pulled up to high traffic, busy intersections and my car will idle into stop at the light. When the light turns green and I proceed to push on the gas, the engine does now restart. I have been in extremely dangerous situations where I am stuck in the middle of very busy intersections with my young children in the car with me, and my car will not move. After about 10 minutes of attempting to restart, it will eventually turn back on and I can drive again. I cannot begin to tell you how terrified I have been a couple of the times this has happened, given the conditions of the traffic. I have tried to ask Honda about this several times and they act like they have no idea as to what I am referring to. They tell me there is nothing they can do because it cannot be replicated. I know that I am not the only one that has been affected by this, as I have done a ton of research online to try and find an answer. It seems to be a fairly common issue. i now worry every time i drive my car that it will happen. So far I have been lucky enough to avoid an accident each time this has happened. One occurrence was very close, as a car swerved at the last second before running right into me. It is utterly irresponsible of such a large automobile manufacturer to turn a blind eye to this issue. One of these days it could be catastrophic. It is my understanding that It is the responsibility of your organization to hold these manufacturer’s accountable. I really do hope that something is done about this before someone gets seriously hurt. Thank you.

The backup camera image is distorted and the coloring is wrong (green and purple) and you cannot see the image from the camera. When researching online, there are numerous reports of 2019 Honda Pilot with similar issues. This situation happens when moving in reverse when the backup camera is on.

Started vehicle and proceeded to drive forward in my driveway when smoke started coming in the vehicle. Noticed after driving that the smoke was coming in the vehicle from under the glove box on the passenger side by the floor mat. Within approximately two minutes a flame ignited in which the dashboard caught on re. The whole inside on the vehicle was destroyed & totaled the whole vehicle. I have about 25 more pictures of the car (after the re and during) that I couldnt send via this webform. If you need them I would be happy to email them to you directly.

The front multipurpose camera that controls all safety features has failed. This is a major safety hazard because almost every safety feature is non functioning. These include automatic emergency brake, blind spot warning, forward collision warning, lane departure warning and all included in the ADAS.

When I am driving and at times the braking system tell me to Brake when I am in my line and no one is heading my way.

Auto start stop did not restart engine after stopping at red light.

Backup camera started showing rainbow colors making it difficult to use and see objects. It is always happening and not sporadic.

The Forward facing camera has failed causing the cruise control automatic, breaking land departure, and other various electrical problems due to the malfunction of the camera

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing significant engine hesitation while driving. There was no warning light illuminated. The local dealer and a second dealer, Honda Libertyville (1111 South Milwaukee Ave, Libertyville, IL 60048, (847-362-4300), were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

Backup camera recently began displaying a purple and green screen making the image in the backup view unable to be seen. Vehicle is garage parked or nearly always under covered parking. Taken to a Honda dealership and told camera needs to be replaced.

infotainment screen freezing or blacking out. I have audio file

While stopped at a busy intersection the vehicle stalled and would not restart. Everything went blank. We believe it was the idle stop start feature malfunctioning. Lost all vehicle power including hazard lamps, speedometer, and gauges. Vehicle was previously in for recall on farka cables and idle stop start update. Honda dealer replaced battery 2 Months prior

Emissions System Problem code appeared on dash with check engine light on. I took the car to the dealer immediately and they ran codes and tests on it and stated the Fuel injectors need replaced. Doing research on the fuel injectors on the 2019 Honda Pilot I came across the NHTSA article how other 2019 Honda Pilots have already had issues but my VIN is not coming up with this error per everyone I have talked at with Honda. per the policy stated by NHTSA below: DATE: February 11, 2021 TO: All Honda Sales, Service & Parts Managers, and Personnel FROM: Brad Ortloff, Manager Auto Campaign Administration Dept. Re: UPDATE - Warranty Extension: 2018-19 Odyssey, 2016-19 Pilot, 2017-19 Ridgeline V6 Fuel Injector On, November 24, 2020, American Honda announced a warranty extension for certain 2016 Pilot vehicles. Today, February 11, 2021 American Honda is announcing an expansion to the vehicles covered under this warranty extension. Certain 2018-19 Odyssey, 2017-19 Pilot, and 2017-19 Ridgeline vehicles are being added to this market action. American Honda is extending the warranty coverage of the fuel injectors to 10 years from the original date of purchase or 150,000 miles, whichever comes first. BACKGROUND The fuel injectors may not have been manufactured to proper specifications. As a result, debris from the high pressure pump or the fuel injector machining process may cause internal wear or clogging inside one or more injectors. Also, the PCM software may misinterpret sensor inputs as a deteriorated catalytic converter. REPAIR Dealers will replace the fuel injectors and on certain vehicles may also perform a software update. PARTS Parts are available for ordering. TOOLS There are no special tools needed for this campaign. SERVICE BULLETIN The following Service bulletins have been posted to the Service Information System (SIS) as of February 11, 2021, and they includes parts, repair, and warranty information related to this campaign: [XXX] Warranty Extension: MIL Comes on with D INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not yet made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

I am trying to get my open recall fixed, but the dealer won’t fix it unless there is a problem and even charged me for a diagnostic test to see if there is a problem with the recall. This was at Apple Tree Honda in Asheville, NC

vehicle has recall for fuel pump. vehicle has had the CEL (CHECK ENGINE LIGHT) on for the fuel system. it comes and goes and has had shuttering issues. I have called local dealer and was told until the vehicle is completely disabled that their hands were tied. The dealer wouldn't even look at my vehicle. I feel the safety of my family is at risk as we travel the very busy interstate of the suburbs of Cincinnati. I do not like Diving a vehicle that may become disabled with my kids in it

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 40 MPH, the vehicle began to vibrate, and a fuel system warning illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump was failing and needed to be replaced; however, the parts needed to complete the repair were unavailable. The vehicle was not repaired. The failure mileage was approximately 109,000. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that parts would be available in October 2024; however, most recently the contact called, and it was confirmed that parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after turning off the vehicle and attempting to restart the vehicle, the vehicle failed to start. The vehicle failed to restart after being turned off on several occasions. The vehicle would restart after waiting approximately 15-20 minutes. The vehicle was taken to the dealer where it was confirmed that the fuel pump module needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect

February 2024, I received the 23V-858 recall notice for the fuel pump module that may have an improperly molded impeller and can cause the fuel pump to become inoperable. On [XXX], my vehicle stalled on [XXX] in Atlanta, GA. My car was towed to Honda Mall of Georgia in Buford, GA on [XXX]. On [XXX], the technicians at Honda Mall of Georgia confirmed that it was indeed the fuel pump (that is under a safety recall) had gone out. My car has sat there ever since because they have yet to receive a part from Honda. I has been 60 days and there has been no remedy due to the fact they have not received a part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car dies at stop lights, we believe this is related to the idle stop. The battery was replaced battery 4 months ago due to the same issue.

The contact owns a 2019 Honda Pilot. The contact received notification NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that the parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2019 Honda Pilot. The contact stated while driving 35-40 MPH on two occasions, the vehicle jerked and stalled. The check engine warning light was illuminated. The contact was unable to pull to the side of the road. The contact stated that he turned on the hazard lights and was able to restart the vehicle after 5 minutes and continued driving. Additionally, the contact stated while driving 50-55 MPH, the vehicle stalled abruptly, nearly causing a crash. The vehicle was taken to an independent mechanic, where it was determined that an abnormal sound and vibration were coming from the fuel pump. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The manufacturer was contacted and advised the contact that the dealer would put the vehicle as priority on the waitlist due to the symptoms of the failure. The vehicle was taken to the dealer, where diagnostic test code P0007 was retrieved, and the dealer informed the contact that the failure was related to the high-pressure fuel pump (HPFP). The dealer informed the contact that the HPFP needed to be replaced prior to performing the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 105,000. Parts distribution disconnect.

I am filing a complaint with Honda Motors due to a recall regarding the fuel pump. I received a letter stating that it is an issue that can be serious, leading to an accident or injury. The main reason for this complaint is that Honda stated that the part will not be available for at least seven months. This is our family car and we have two young children we would obviously like to keep safe. I do not feel safe with this current issue that cannot be resolved in a timely manner. I would like to know if the lemon law applies or anything to trade in this car that should not be driven. Thank you

Fuel pump recall received 2/24. Was told no parts available for 2 months. 6/24 parts still not available. Yet Honda is still sending me recall notices. BUT CANNOT GET RECALL DONE BECAUSE THEY HAVE NO PARTS TO DO RECALL AND HAVE NO IDEA WHEN THEY WILL GET THEM!!!

The vehicle occasionally has trouble starting, and the engine takes a while to take off while I'm driving and we're merging on an interstate.

This morning 01/30/2024, I was travelling in the right lane of two on the highway. The vehicle slowed rapidly just about to a stop. I barely had time to pull to the right shoulder. I narrowly was struck from a vehicle travelling behind. This was from one of the safety mechanisms in the Pilot SUV I think the lane departure sensor. This was very scary. I feel this is a huge safety concern and need to report it. If I didn't have a shoulder what the heck would have happened to me. I probably would have been struck from behind and who knows possibly injured or worse. The shoulder was approximately 8 ft wide thankfully. Later that morning it did the same thing but this time many error messages appeared. Thankfully this time there was nobody behind me and was able to pull to the right shoulder again. The error messages are as follows 1) Adaptive Cruise Control Problem 2) Brake System Problem 3) Power Steering System Problem 4) Vehicle Stability Assist Problem 5) Hill Start Assist Problem 6) Trail Stability Assist Problem 7) Collision Mitigation System Problem 8) Road Departure Mitigation System Problem. The engine lost power and would not shift properly. About 15 minutes later the vehicle drove normal. The error messages were still there. I parked my car upon arrival to work. I saw that the rear brake lights stayed illuminated as if the brakes were depressed but they were not. I had no tools to disconnect the battery and the rear lights stayed on for the next several hours. I returned to the vehicle and thankfully it started. The vehicle error lights were still there on the dash. I put the vehicle in gear and started my way home. Again, the engine lost power and would not shift properly. About 15 minutes later the vehicle drove normal. The error messages were still there. I parked my car at my house and the rear lights were still illuminated. I had to disconnect the battery so the battery would not be drained and/or ruined. I feel like this is a severe safety issue.

While driving and vehicle is in motion, vehicle loses all power, all electrical components turn off and vehicle shuts off. To reiterate, this is not the idle stop power down, this is the entire vehicle shutting off. Last time I was driving at 45 MPH when all power lost. Taking vehicle to dealership for pending recalls this week. No warning lights, no messages on display, just seemingly a random loss of power.

I was provided an email on my 2019 Honda Pilot in December 2023. I called my local Honda dealership to schedule the repair. I was scheduled and the day of my appointment they called to cancel stating the parts were not in. I waited till January 2024 and called back and they stated that they are still working out a plan with Honda and at this time no parts are available but they should be coming in the next month or two. I just got a letter in the mail today stating that it is going to be fall 2024 before parts are available. After reading this safety, recall letter I received from Honda it stating why the vehicles under recall, and the safety consequence regarding it. My check engine light is not on however, my vehicle has been acting like it is going to stall out several times while I’m driving under 35 mph. I’m very concerned because this is the only vehicle I have and I have four children and the thought of possibly being in an accident is very scary to think about, due to Honda not having a replacement part to fix the recall. This is assuming that the parts would be in by fall to fix the vehicle. I don’t have another vehicle to access so if I happen to get into accident and it’s due to my vehicle stalling would Honda then be liable for the wreck? I am little frustrated and have never in my life experienced an issue with Honda until now. If the parts are “unavailable” then I personally feel Honda should be paying for rental vehicles for these families who don’t have any other choices. I would rather pay for a rental than be sued for “potential injury” where the recall paper states that having an inoperable fuel pump, could prevent an engine from starting, causing the vehicle to lose power or stalling, while driving increasing the risk of an injury or crash. Something needs to be done about this.

I was driving on the highway and I heard this loud noise above my head. After the loud sound happened, I wasn’t sure what had happened. While still driving it sounded like the sunroof came open by itself, so I slid the summer roof cover back and the sunroof was shattered. There wasn’t another vehicle driving close to me. Honda asked me to take to a Honda dealer repair shop to get it inspected. I was told they could inspect it but there is no way they can tell if it was defected or not because the glass is already shattered. This is not good. I could have had my cover open, and possibly all cut up from the shattered sunroof.

As we were driving we started experiencing some slight stalling and eventually started hearing a pitter patter noise as we accelerated. At one point while on the freeway we stalled out and had to pull over almost causing an accident for the person behind us to hit us. This has more recently come up again as we were driving on the road and almost caused another accident. We did take it to two different Honda Dealers and both confirmed that it has to do with the current fuel pump recall. No warnings.

In January, 2024 I was notified by Honda that the fuel pump module was being recalled and to contact our Honda dealer to have the vehicle repaired at no cost. Unfortunately, for the past twelve months I have been unable to have my vehicle scheduled for repair. I have been to two Honda dealers and we also called Honda headquarters and were told by all three that they're still waiting for the replacement parts, yet they could not give an estimated date when those parts would be available.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle has emission trouble light with code P219B. Dealer states fuel injectors need to be replaced. Service Bulletin #21-010 Defect 6E600 / Symptom N9400 was issued by Honda for the same problem relating to the same year and model vehicle with the same engine. However, this service bulletin does not apply to my VIN.

My 2019 Honda Pilot with approximately 74K miles suddenly display a transmission problem warning. We were on a freeway, slowing down from approximately 70 MPH to 50 MPH. As the vehicle slowed, it shudder, the speed dropped and clanking noise was heard as i pressed the gass pedal to gain some forward momentum. The transmission warninig displays comes on, and the speed dropped. We limped to the nearest Hondas dealer in Carson , CA. It appears there's is an ongoing class action lawsiut by Hondas Pilots owner due to same problems that I just experienced. I am shocked for such a problem with Hondas vehicles, with low mileage. Not expected this with Hondas

The car shuts down completely at so lights. Have to charge it again for the car to start again.

I am experiencing two ongoing issues with my vehicle that have not been resolved despite recent recall repairs (fuel pump and hood striker). 1. Acceleration Stutter Issue When accelerating, the car shakes/stutters before finally picking up speed. I initially thought the fuel pump recall repair would fix this, but the problem persists. This affects vehicle performance and safety, especially when merging into traffic or crossing intersections. 2. Electrical / Computer System Malfunctions All Advanced Driver Assistance Systems (ADAS) malfunction and display error messages onscreen, preventing these systems from functioning. Since both issues persist and could pose safety risks, I am reporting this as a potential defect for further investigation. Since these issues are not detailed for my vehicle, but do seem to be occurring I other models, I don't think it's right for me to have to payout of pocket to fix it when other models with the same issue get covered.

The forward facing camera on the windshield is failing and warning lights on the dashboard keep going off making the ADAS system inoperative. This is also draining the battery. I am told that only Honda has the capability to troubleshoot and repair / replace this camera.

i was notified of a vehicle recall related to a fuel pump issue. when i contacted my local Honda dealer 9 months ago, i was told that i was on a list for repair and would be notified when parts were available. i called today and was informed there is no such list. since my fuel pump went out, i was stranded and forced to replace with an after market fuel pump. All Star Honda in Abilene Tx told me today that they would not be servicing the recall any more because it was replaced with a non OEM part. this does not seem right to me. how can you issue a recall, not correct it, expect the customer to correct it, and then still not honor the recall when parts become available. what they said is that Honda Corporate determines how many parts will be sent to dealerships and they have no control over when they will get them. it seems as if honda does not care if the recalls are repaired or not.

Vehicle was turned off and in park and it rolled backwards down the driveway.

It’s been over a year my vehicle has a recall for the fuel pump module and it has not been replaced. I have taken it to Honda multiple times and I am told they do not have the part. I did read the information provided on your website. What has to happen in order for the fuel pump module to be replaced?

Experiencing what I believe to be a low idle misfire around the 1200 to 2000 rpm’s. I don’t know whether this will lead to an engine failure at a crucial time in traffic. I have 50k miles and this has been reoccurring since 35k miles. Blogs has suggested that this is a common problem with this model.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that the vehicle needed to be diagnosed and if the failure was not due to the recall part, the contact would be responsible for the diagnostic test cost. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,000.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated to accelerate intermittently. There were no warning lights illuminated. The vehicle was diagnosed with fuel pump module failure. The manufacturer was made aware of the issue. The failure mileage was 49,000. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.