2017 Honda Ridgeline Complaint Log

My wife was driving our 2017 Honda Ridgeline when the engine suddenly stopped running and she lost power steering. She was able to coast a short distance as close to the side of the road as possible. Luckily she was only a hundred yards or so from our house on a quiet side street, however if it had been 20-30 seconds earlier she would have been on the highway or in the middle of a major intersection. There were no warnings or any other indication of a problem. The engine would not start despite a full charge on the battery. After towing it to the dealer for service, the engine was completely seized and they diagnosed it as the connecting rod bearing. The only remedy offered was full engine replacement. Hours after paying $9k for the repair, we saw news articles about NHTSA Campaign 23V751000 for 2017 Honda Ridgelines regarding a manufacturing error for the connecting rod bearing causing engine wear and may cause the engine to seize. Exactly the issue with our 2017 Ridgeline. Our VIN does not show in the campaign, so I believe Honda has mistakenly narrowed the breadth of the campaign or surreptitiously removed our VIN by the dealer since we had already paid on our own. There is also no way for me to verify that the replacement engine will not suffer the same issue. We opted for a used engine over OEM to save money, but were intentionally not warned about the recall before making the choice.

The contact owns a 2017 Honda Ridgeline. The contact stated that while driving at various speeds, the transmission was slipping. There was no warning light illuminated. The vehicle was taken to a local mechanic, where it was diagnosed, and the contact was informed that a transmission flush was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

Wireless Control Module left me stranded when it stopped working not allowing me to start my car. According to the dealership, they are seeing this issue and more striking is the amount of complaints online nationwide regarding 2016-18 Honda Pilots, which I only assume to be the same module as the Ridgeline. Had to tow my car three times in 2 days because only the dealership can fix this problem. I feel I needed to report just in case there were others that did, because this seems like it should be a recall item. It is currently at the dealership waiting for parts. Thank you for your time.

See attached document for complaint

Low beam headlight. Not turning on. Not yet. No.

Gas smell coming from under the hood and in the cabin on my 2017 honda ridgeline after it warms up. ( believe this could be a safety issue because of the gas fumes.) I contacted Honda ( manufacturer ) and was told their was no recall for this issue. I took it to the dealer and they were unable to find any leaks but stated the could do a fuel system repair for $626.00 and a direct inject service for $240.00 Truck had no codes or messages come up.

The factory radio with a 5” display in my 2017 Honda Ridgeline is having multiple issues. 1: Freezing up 2: The unit will restart multiple times while driving 3: Sometimes the unit will display a black screen but still function in the background. I thought these issues would go away after I had my local dealership perform the most recent backup camera recall repair.

Complete engine failure at 76,333. Vehicle failed after exiting highway after slowing down to merge with traffic on side road. There was no warning lights displayed prior to failure. It left my son and I trapped in an unsafe situation. Failure could have resulted in being rear ended and/or having an abrupt stop from the engine seizing had we not exited the highway when we did. The problem was confirmed by dealer as a complete engine failure (locked up) with no confirmed cause. We were unable to diagnose at independent repair shop as dealer had removed timing belt which was confirmed by dealer as being intact. All fluids were confirmed clean and sufficiently intact. There was no indication of problem or warning lights prior to complete failure. Dash displays indicated normal temperatures and pressures.

When accelerating the engine bogs down and runs rough. All warning lights come on. After shutting off the engine and restarting everything appears to run normally however the warning lights stay on the cruise control does not work. After a couple of days the warning lights went off and everything worked as normal. The same problem manifested again while accelerating. The first incident happened Aug. 26, 2023, the second incident happened on Sept. 3, 2023.

In August of 2023 the engine seized up. It had about 120,000. I took it to the local Honda Dealership and they said the engine had no compression, engine knocking was valves and suspected bent valves in head. I was offered a used engine for about $9,000. I ended up trading the vehicle in on a new Subaru and was given $4,000 as trade-in. I just read an article that this agency is investing a crankshaft and connecting rod bearing issue with Honda engines including the make and year of my car. I think what happened to me is exactly what you are investigating.

MY 2017 HONDA RIDGELINE's backup camera is not working. Screen its totally BLACK. I can not see to the rear in the camera.

Transmission malfunction. Could lead to transmission failures on the road. Transmission lagging while down shifting and sudden acceleration on occasion. Problem has been duplicated by a 3d party shop that specializes in transmissions. Both Honda and AAMCO agree the transmission has failed. No warning lamps appear indicating a problem unless major transmission shifting occurs which will throw a transmission problem warning lamp. Lamp goes away once car is turned off and re started.

The contact owns a 2017 Honda Ridgeline. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, an unknown warning light was illuminated intermittently. The vehicle was taken to an independent mechanic, who informed the contact that there was a fault with the emissions system. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,248.

The contact owns a 2017 Honda Ridgeline. The contact stated that on several occasions while driving at various speeds, the steering wheel began jerking. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.

Unspent fuel (not exhaust) fumes entering the cabin from the front of the truck. Also noticeable from the outside when the truck is running. Fuel pump and EVAP were checked and there were no leaks. This does not happen if the "recirc" button is pushed, only when fresh air is entering the cabin through the ventilation system.

I purchased the Ridgeline in 2017 and am the sole owner. I have never towed anything with the truck. The mileage is high currently at 129,000. in the beginning of July the transmission failed and needed to be replaced. The way it failed caused a dramatic shifting and of gears and the inability for the transmission to change gears without jerking or banging of the gears. The transmission fluid was recently changed and the vehicle has been regularly serviced by Honda dealerships only. Luckily this happened at a low rate of speed and i am a cautious, experienced, driver. This vehicle is driven by my children and has carried passengers from toddlers to the elderly. It is obvious and foreseeable that this will happen to other vehicles at higher speeds and will be the proximate cause of injury to drivers and passengers. I had my vehicle towed to the Honda dealer Coggin Honda in Fort Pierce, Florida. They told me that the failure of the transmission is a known problem with the 2017 Ridgeline model. The transmission was replaced. Unfortunately, this was not under warranty. After searches on the internet it is obvious that this model's transmission has an inherent defect known by Honda Motors. The reports go back to 2017-2018 and continue. Honda should recall this model and repair the transmission to avoid consumers being injured by this obvious, known defect that impacts the safety of consumers.

- Door actuators - specifically back door actuators. Both back door actuators are failing, one almost never works (sometimes locks, never unlocks) and the other one is more sporadic. The front passenger door also went a week a few months ago that it was not consistently working. - Safety - 1- the actuators inconsistently work and either leave the car unsecured while moving/parked. 2- because the doors at times only manually lock my 3 year old can open the door. I have changed the side of the car I have her car seat on so I can reach behind me if it does not lock. 3- A younger kid cannot unlock the doors because they are much harder to push after they malfunctioned. Sometimes they become completely jammed and I have to push on it really hard while operating the handle... it is challenging for an adult, let alone a child. I really can't live with not fixing them as my kids would be trapped in an emergency situation. - Yes, dealer confirmed it was the actuator, but could only get back passenger door to fail during the visit. - No, just the dealer who gave me a quote to fix it. Quote was for almost $800 for both back doors, plus $80 to "diagnose" what I already told them which was the actuators did not work. I have it scheduled to be replaced for half that price at a different shop next week. This seemed like a crazy price to not have my kids trapped in the car. This sounds like a common issue in forums and since both of mine have failed (plus maybe the front passenger door too) it doesn't seem like bad luck of 1 part. - No I am not exactly sure when it started. I think the back passenger door has been awhile, my auto-start stopped working but the door awhile ago and I think this was the reason. I didn't realize it until last summer when I went to open the door when someone opened my door when I knew the truck was locked.

This is a problematic issue for many Honda Ridgeline owner. The the instrument panel light flicker when the car is park and alarm will sound for no particular reason. when this happen, sometime I am not able to start the car. (if possible please below link) https://www.youtube.com/watch?v=DClnLAj7G8I I wonder what would happen if this issue happen while the vehicle is in motion. I spoke to Honda and notify them about this issue. Note: base on my research, this problem started to occur when the mileage reach between 35,0000 to 45,000 miles and not just 2017 Ridgeline. There other manufacture years are having the similar issue.

Occasional (several times a month) phantom breaking on two lane roads, particularly when opposing traffic is approaching along a concave (i.e., inward) curve or when opposing traffic is transitioning from a widened road section back to a single lane.

I am writing in regards to our 2017 Honda Ridgeline. We have purchased 6 Honda vehicles over the years from Shockley Honda in Frederick Maryland, and this is our second Ridgeline. However our truck has been in the shop for almost a month and we do not know when it can be repaired. On April 29th at 4:30 AM our alarm system repeatedly went off. We got it to the dealership to learn that we would need to replace the Body Control Module However this part is on national backorder with no estimated date of delivery. We are currently without a vehicle which has been an extreme inconvenience. We have researched this problem and we have learned that this is a common problem and has happened numerous times in the 2017-2022 Honda Ridgelines. I do not understand how your large Company has not identified this as a major problem and safety issue. We learned that there has never been a recall for this or the problem solved all these years. Our truck only has 52.000 miles on it so it does not relate to wear. I am hoping that your company can look into this or reach out to inform us how long it will take to receive our part. Again this is not an isolated problem with these models but ongoing with numerous incidents for Ridgeline owners.

Backup camera is inoperable. The radio will freeze up, shut itself off or reboot itself. I tried to get the necessary recall repaired through my local dealership but they tell me it cannot be done at the present time.

The contact owns a 2017 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 22V867000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Honda has been unable to correct the following recalls on my vehicle. For Recall #1, my vehicle does not have (nor has it ever had) a tonneau cover. My first attempt to clear this recall through Honda was on 17 May 23. They have not cleared it. For Recall #2, I took the vehicle to a Honda dealership on 24 Apr 23 (see attached documentation). The recall is not yet cleared, yet the system works fine. Recall #1 NHTSA RECALL NUMBER: 20E-068 MFR CAMPAIGN ID: F8M CAMPAIGN DESCRIPTION: 2017-20 Ridgeline Tonneau Cvr Accsry Recall RECALL DATE: 09/17/2020 Recall #2: NHTSA RECALL NUMBER: 22V-867 MFR CAMPAIGN ID: KCK CAMPAIGN DESCRIPTION: 2017-19 Ridgeline Tailgate Harness Safety Recall RECALL DATE: 11/23/2022

Dash lights flickering, clicking sounds coming from under dash and inside hood, alarm keeps going off intermittently. This vehicle has less than 100K miles

The vehicle alarm will go off intermittently, when parked. I have to keep the vehicle unlocked, which is extremely unsafe since it is in my driveway. You cannot replicate this since you do not know when it will happen. I travel a lot, and when I left the vehicle at the airport the alarm ran down my battery and I had to have it jumped. Now I cannot lock my vehicle when parked at the airport. I took it in to get it checked out and they said they found an error code identifying the control unit issue. I paid for the part, which was to be ordered and that was over a month ago. I called to check on the part, and they said there were over 250 in line ahead of me for this part. If there are that many folks waiting for this control unit part, there is obviously a problem. I am attaching the file of my payment for the part and labor. I have paid for something that has not been repaired and there is no date on when it will be repaired. There is a problem with this vehicle, and this is a safety problem by not being able to lock the vehicle.

The contact owns a 2017 Honda Ridgeline. The contact stated that while attempting to accelerate, the engine continuously revved very high, and while at a stop light, the vehicle almost stalled after activating the A/C. Additionally, the transmission failed to immediately shift into gear, and the vehicle jerked while shifting gear. The vehicle was taken to the local dealer, who performed a transmission software update, but the failure persisted. The manufacturer was notified of the failure and informed the contact that the VIN was not included the Manufacturer’s Extended Warranty Coverage that addressed the failure. The vehicle was not yet repaired. The failure mileage was 80,000. The VIN was not available.

The contact owns a 2017 Honda Ridgeline. The contact stated while driving 50 MPH, the vehicle independently made a sudden stop, with unknown warning lights illuminated. The vehicle was diagnosed by an independent mechanic and the mechanic stated that the camshaft sensor needed to be replaced. The vehicle was not repaired. The dealer was contacted and stated that parts were not available. The manufacturer was contacted, and the manufacturer confirmed that parts were not available. The failure mileage was 28,000. The VIN was not available.

Keyless start system error: Vehicle displayed a warning with this message. I had the vehicle battery changed and the warning code went away. A month later the same warning code returned. In reviewing blogs, others say it is most likely the keyless start button gone bad. Honda fix is reported to be $400. Worried that the vehicle could lose power while moving or not be able to start in an environment that my safety could be jeopardized. Many blog entries from others with this same problem with 2017 Honda Ridgelines.

Water intrusion/collection under the carpet under the carpet in the rear cabin if the truck. Musty smell started back in 2018 and didn't realized the soaked carpet after a few months when I came across an online forum about same issue happening with a lot of 2nd gen Honda Ridgeline. Dealership refused to cover the repair on the problem.

Lost brakes as I was trying to decelerate to make a left turn on FM 1472, still managed to come to a stop before hitting the traffic ahead of me that was also waiting to make a left turn. Smoke started to come out from the wheel wells. Put vehicle on parking, shut off engine, opened hood and found fire coming out from the back of the engine bay. Extinguished fire with a Fire extinguisher, and a few minutes later, a Fire Dept Truck arrived to hose it just to make sure it was properly extinguished. Waiting for Cause and Origin investigator from the insurance to inspect the vehicle.

2017 Honda Rideline RTL-T with 46,464 miles on the odometer. While on a trip totaling approximately 550 miles, after travelling approximately 350 miles we stopped to refuel. The Truck after fueling was hard to start and would lose power at 35-40 mph and would not accelerate. Check Engine light was on plus Various Dash Caution lights (ABS, SRS, EPS, AWD, VSA, Hill Traction, etc) I used an ODB 2 code reader and read P0087 Fuel Rail/System Too Low. I was able to take back roads driving approximately 8 miles at 20 mph to safely arrive at closest Honda Dealership in Abilene. The service advisor there told us it could not be diagnosed that day and the service department do not stock parts. We rented a vehicle and continued our journey. If the truck broke while we were on I-20 Freeway while traffic was passing us at 80 mph, we could have easily been in a serious accident. The service advisor called 1 day later with diagnosis of failed High Pressure Fuel Pump, with replacement part not expected until 4 days later (includes 2 weekend days) when it could be installed. The truck was repaired on the estimated day and we were able to drive 350 miles back home with no other issues. Strange thing was on the dealer invoice they noted that code they retrieved was P0088 Fuel/Rail System Pressure Too High

The torque converter failed once already while driving at highway speed, creating an unsafe condition as the vehicle went into “limp mode”. After the torque converter was replaced in 2022, the vehicle has continued in 2023 to exhibit judder from the torque converter lock-up clutch (TSB 17-025 and TSB 17-026) which is symptomatic of the original failure. As recognized by Honda in TSB 23-078, the torque converter may also have been manufactured improperly which led to the warranty extension. The Honda dealership service has verified all steps in TSBs have been completed, and they do not know how to resolve the judder. The concern is the transmission and/or torque converter will fail again creating a subsequent unsafe condition. Despite numerous TSBs with potential fixes, they have been unsuccessful in resolving the defects, which suggests this systemic issue needs elevated to a recall.

The contact owns a 2017 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 22V867000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

At 90,300 miles my backup camera stopped working. When I put the transmission in Reverse, the display just shows a black screen instead of an image of what is behind my truck. Upon visual inspection I can see that the wires at the tailgate have become frayed/broken.

Back-up camera black screen due to tailgate wiring harness failure.

Seat release handle is defective and breaks due to product design. Poor quality plastic material can not withstand tension from metal cable when actuated and a plastic component breaks inside the component of the seat lever causing seat to be locked in place which could potentially trap a child or the seat can not lock and stay in unlocked position and the seat will not flip up and rest in a lock position. Which is also a hazard because seat is not secured and will flop around. Honda does not sell the plastic part separately they are gouging the consumer by charging $477.92 for a replacement kit when the only part needed is a $10 plastic handle, which can easily be switched out by consumer. Average dealer cost to replace is $799 for the repair. Contacted Honda they will not sell plastic handle separately and are aware at the issue with their product.

Backup camera wire hardness broken due to open and close the trunk tail gate

Ridgeline backup camera wire harness gets pinched/cut from tailgate. Many others reported but no recall. Paid $472.19 to repair. 2017-2019 have reported same issue

The wiring to the backup camera is failing because it is crimped between the tailgate and the body. Every time you open and close the tailgate the wire flexes wearing at the sheathing and flexing the wires within. I've seen multiple reports and videos of this harness and the wires within failing which causes a short and the backup camera to fall.

My incident is related to the Keyless Module Part #0 38320-T6Z-A31, My pick up was parked outside in my work parking lot. It started the alarm making sounds, my coworkers let me know it,I just went to take look check it and I just turned off the alarm and set it on again, after that the car started do it again after 5 minutes, and it was a nightmare because after several times, I tried to disable the alarm in the touch screen panel, but it doesn't have any control I was available to disable it, I was seating in my car, and I noticed the instrumental panel started to turn on and off,it was like my car tried to turn on the engine by itself for several times, and making really scared noise like is going to have a electrical short cut, I was worried it can cause making my car coughing fire. I decided to make a video of it because in case it my car coughing fire. So I decided to live open my car with out lock. I noticed it was happening before after I changed the engine start/ stop switch was changed by the dealer because it was a recall and I also started having problems with the Keyless system, after they changed it, it started working again, I noticed the alarm sometimes made the same thing but I didn't put much attention about it, because it happens sometimes, but this time was really scary, so I made appointment with the dealer and they told me my car had problems with the Keyless Module, I told them if this problem is related to the engine start/stop engine. They said it wasn't. My concern is to try to preventing the vehicles can coughing fire when they are parked. I don't know it would happening but for my experienced ,Your department should find out it. I didn't change this part yet because it's really expensive to replace it. I do believe it can be concern to be a safety issue. Link of video. https://www.mediafire.com/file/ztnwcrkhegbjb13/20220928_125159.mp4/file

Rearview camera in tailgate stopped working due to a damaged wiring harness. The harness is routed in a manner which is sure to fail through normal tailgate operation.

The back up camera failed to work. We either had a blank screen or a screen with a grid but no picture of what was behind the truck when going in reverse.The truck was taken in for service and found to have broken wiring in the camera harness. This was found to be at the area the tailgate opens and closes. The tailgate harness was replaced by the service center and the camera now functions properly. We have the old harness that was damaged in our possession. This was a safety issue to not be able to see what was behind you when backing up. There has been complaints filed about this problem on 2017 Honda Ridgeline in the past by others owners but no recall has been issued.

Complete engine failure at approximately 107K miles. Honda Corp denied warranty consideration. I paid to have Honda dealership replace engine. Subsequently Honda issued recall notice referring to the engine failure with description similar to the repairs listed on the Honda invoice I paid. I believe the recall notice is 23V-751. I called Honda after the recall and they stated that my VIN was not included in that recall. I believe I paid to have the repairs completed instead of Honda honoring the recall.

Back up camera wiring harness broke. Broken wire is visible in the harness. No back up camera.

Wire harness to back-up camera in tailgate has broken due to design of dual action tailgate

The backup camera went blank. I no longer have a backup camera to safely backup. I found the wires leading to the tailgate are severed due to opening and closing the tailgate. I have 53,000 miles on the truck.

The contact owns a 2017 Honda Ridgeline. The contact stated the Back Over Prevention camera was not working properly. The contact stated no warning light was illuminated. Upon investigation, the contact noticed near the tailgate that the camera wire was fractured. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 39,000.

The contact owns a 2017 Honda Ridgeline. The contact stated that he noticed that the rear-view backup camera failed to operate. The vehicle was taken to the dealer where it was diagnosed that the wiring harness broke and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

wiring for back up camera was designed to rub against the tailgate hinge.after several years it rubs through the insulation and then the back up camara doesnt work.Poorly designed ,in fact designed to fail

The contact owns a 2017 Honda Ridgeline. The contact stated while driving 60 MPH, the vehicle experienced phantom braking with an unknown warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The dealer informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was unknown.