2007 Hyundai Entourage Complaint Log

HAVE HAD NUMEROUS ISSUES WITH THE SLIDING DOORS OF THE HYUNDAI ENTOURAGE. JUST TODAY THE DOOR IS STUCK IN THE OPEN POSITION AND NEITHER THE AUTOMATIC NOR MANUAL WAY OF CLOSING WILL WORK. I AM SICK OF CLIMBING WITH MY TWO KIDS THROUGH THE BACK OF THE MINI VAN TO PUT THEM IN THEIR SEATS. DEALER SUGGESTS THAT I DRIVE IT IN WITH THE DOOR OPEN.. *TR

"AIR BAG" LIGHT REMAINS ON. I AM INFORMED THAT I SO NOT HAVE AIRBAG PROTECTION. *TR

WE PURCHASED '07 HYUNDAI ENTOURAGE IN 2009. WE HAD SEVERAL MINOR PROBLEMS THAT YEAR, WHICH WE OVERLOOKED AS RESULT OF NORMAL MAINTENANCE. HOWEVER, WE NOW THINK OTHERWISE AS THE ELECTRICAL SYSTEM SEEMS TO BE FAULTY! ISSUES: REPLACED BATTERY THREE TIMES WITHIN 1 YEAR. REMOTE ENTRY STOPPED WORKING FOR SLIDING DOORS, THEY LOCK/UNLOCK BUT DO NOT OPEN/CLOSE. SLIDING DOOR ON DRIVER'S SIDE DOESN'T WORK VIA SWITCH INSIDE THE DOOR OR CEILING CONSOLE. AT TIMES OUR DOORS SLIDE OPEN WHILE DRIVING! FROM BEGINNING, A LARGE QUANTITY OF WATERY LIKE SUBSTANCE LEAKING FROM ENGINE AREA. MECHANIC TIGHTENED A GASKET DURING AN OIL CHANGE WHICH TEMPORARILY LIGHTENED THE PROBLEM...BUT IT CONTINUES TO THIS DAY. EVERY MECHANIC HAS MENTIONED THIS LEAK BUT CANNOT DETERMINE ORIGIN. ENGINE LIGHT CAME ON 2 YEARS AGO, WE WERE TOLD TO REPLACE ELECTRONIC THROTTLE CONTROL ($1500!). HOWEVER, LIGHT TURNS OFF FOR EXTENDED PERIODS OF TIME (LOOSE WIRE? POOR BATTERY? FAULTY COMPUTER?), SO WE'RE HESITANT TO ORDER THAT PART...FEEL LIKE THE COMPUTER IS FAULTY. COUPLE OF WEEK'S AGO THE AIR BAG LIGHT CAME ON AND WILL NOT TURN OFF, EVEN THOUGH WE HAVE NOT BEEN IN A COLLISION. DRIVER'S TURN SIGNAL BURNS OUT WITHIN THREE WEEKS OF REPLACEMENT, IT'S BEEN THIS WAY SINCE DAY ONE. A FEW DAYS AGO THE DRIVER'S SIDE DOOR WASN'T RESPONDING TO THE KEYLESS REMOTE...IT REMAINED LOCKED EVEN AS ALL OTHER DOORS UNLOCKED...CURIOUS TO SEE IF THIS BECOMES A RECURRING PROBLEM. ADDITIONALLY, THE LATCH ON THE DRIVER'S SIDE SLIDING DOOR BROKE OFF SEVERAL MONTHS AGO, FOLLOWED BY THE PASSENGER SLIDING DOOR LATCH ONE MONTH AGO, WITH REGULAR USE. NOT HAPPY WITH THIS VEHICLE! WE GOT A LEMON, WE BELIEVE THE ELECTRICAL SYSTEM/COMPUTER IS FAULTY, AND WE FEEL IT SHOULD BE THE MANUFACTURER'S RESPONSIBILITY TO REPAIR...THIS IS THE FIRST STEP THAT WE'RE TAKING TOWARDS A COMPLAINT. ANY FEEDBACK/ASSISTANCE WELCOMED. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE LIMITED. THE MANUFACTURER TOLD HIM TO TAKE THE VEHICLE TO A HONDA DEALER FOR A REPAIR MADE IN REFERENCE TO RECALL # 09V122000 (SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT). THE HYUNDAI DEALER WAS NOT ABLE TO REPAIR THE RECALL WITHIN A REASONABLE TIME, AND THEY WANT TO CHARGE HIM FOR THE REPAIR. THE CURRENT AND THE FAILURE MILEAGES WERE 25,000.

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING THE REAR PASSENGER DOOR HAD OPENED WITH INTENTION. UPON FURTHER INSPECTION SHE NOTICED THAT THE DOOR LATCH WAS STUCK IN A DOWNWARD POSITION, WHICH PREVENTED THE DOOR FROM CLOSING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND A TECHNICIAN CONCLUDED THAT THE T91 CAUSED THE FAILURE. PRIOR TO THE FAILURE SHE EXPERIENCED NUMEROUS ELECTRICAL FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 36000.

THE HYUNDAI ENTOURAGE HAS BEEN DRIVEN FOR ROUGHLY 30K MILES NOW WITH THE SLIDING DOORS USED DAILY. NOW EACH TIME THE DOORS ARE CLOSED THEY HIT THE SIDE OF THE VEHICLE AND ARE CHIPPING AWAY AT THE PAINT, AND TO A LESSER DEGREE THE DOORS WILL NOT LOCK IN THE OPEN POSITION WHICH CAN BE A MAJOR PROBLEM ON INCLINES. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, THE DEALER REPORTS THAT THE DOORS ARE WITHIN SPECS, BUT I DON'T SEE HOW THE DOOR CAN BE WITHIN SPECIFICATIONS AND BE HITTING THE SIDE OF THE VEHICLE. *TR

THERE HAS BEEN A CONSISTENT WHINE COMING FROM MY SOMEWHERE WITHIN THE ENGINE FOR THE LAST 3 MONTHS. UPON RESEARCHING THE CAUSE OF THE WHINE WE WERE ABLE TO NARROW IT DOWN TO THE POWER STEERING OIL PUMP. WHEN WE WENT LOOKING FOR POSSIBLE KNOWN ISSUES, WE CAME ACROSS A TECHINICAL SERVICE BULLETIN - DATED AUGUST 2008 - ADDRESSING A WHINE NOISE IN THE POWER STEERING OIL PUMP. I CALLED THE SERVICE DEPARTMENT WHERE I PURCHASED THE VEHICLE TO ASK ABOUT HAVING THE POWER STEERING PUMP CHECKED, BASED ON THE TSB - I WAS INFORMED BY THE SERVICE MANAGER THAT "HE" WAS THE SPECIALIST AND HE WOULD DETERMINE WHAT THE PROBLEM WAS - BUT FIRST HE WOULD HAVE TO DO A COMPLETE CHECK ON THE ENGINE (TO THE TUNE OF ABOUT $450) TO DETERMINE THE PROBLEM. HE THEN ASKED THE MILEAGE ON THE VEHICLE AND WHEN I TOLD HIM, HE INFORMED ME THAT SINCE IT WAS OVER 60K - IT WAS OUTSIDE OF THE WARRANTY AND I WOULD THEREFORE HAVE TO PAY ALL OUT OF POCKET. REGARDLESS OF THE FACT THAT THE TSB WAS DATED AUGUST 2008 AND THAT THE TSB INFO WAS NEVER SENT TO THE CUSTOMERS - (WAS TOLD TSB INFORMATION WAS STRICTLY FOR SERVICE TECHNICIANS AND THE CONSUMER DID NOT NEED TO KNOW ANYTHING ABOUT IT) SINCE THE PROBLEM BEGAN, MY POWER STEERING HAS SEIZE UP THREE TIMES - LOCKING MY STEERING WHEEL IN PLACE. SO FAR, I HAVE BEEN FORTUNATE THAT AT THE TIME I WAS JUST PULLING INTO A PARKING SPACE. BUT IF THIS SHOULD HAPPEN WHILE ON A SHARP CURVE - THE CAR COULD VERY EASILY NOT COME OUT OF THE TURN AND CAUSE A SEVERE CRASH. MY MAIN COMPLAINT - IF THERE IS A TSB AND REGARDLESS OF THE MILEAGE ON THE CAR - THE SERVICE DEPARTMENT SHOULD BE RESPONSIBLE FOR CORRECTING THE PROBLEM. IT SHOULD NOT FALL TO THE CONSUMERS TO BE HIT WITH A HEFTY REPAIR BILL BECAUSE THE VEHICLE IS FAULTY. *TR

I OWN A 2007 HYUNDAI ENTOURAGE AND HAVE HAD FRONT END VIBRATIONS OVER 68 MILES P/H FOR OVER A YEAR AND HAVE TAKEN THIS VEHICLE TO THE DEALER ALMOST EVERY MONTH AND STILL HAVE HAD NO LUCK WITH A REMEDY. WE LIVE IN THE MOUNTAINS AND THIS IS VERY UNSAFE AT TIMES WHEN TRAVELING DOWN HILL AND YOU STEERING VIBRATES LIKE CRAZY. COMMON MAINTENANCE HAS BEEN DONE (BALANCE, ALIGNMENT ETC). *TR

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE SIDE SLIDING DOORS CAME OPEN WHENEVER IT RAINED. THE CONTACT HAD THE DOOR TIED SHUT AT THE TIME BECAUSE OF THE FAILURE. THE DOOR WOULD NOT STAY CLOSED EVEN WHEN THE VEHICLE WAS TURNED OFF. THE DEALER MENTIONED THAT IT WAS A TECHNICAL SERVICE BULLETIN RELATED TO THE FAILURE AND THE VEHICLE WILL BE REPAIRED. THE FAILURE MILEAGE WAS 30000 AND THE CURRENT MILEAGE WAS 45000.

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR DRIVER'S AND PASSENGER SIDE DOORS WOULD NOT REMAIN CLOSED. WHILE DRIVING VARIOUS SPEEDS, THE DOORS OPENED AUTOMATICALLY. THE CONTACT HAD TO STOP THE VEHICLE AND TURN OFF THE ENGINE. WHEN HE RESTARTED THE ENGINE, THE DOORS RESET THEMSELVES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED THAT THE FAILURE MUST RECUR IN ORDER FOR THE DOORS TO BE REPAIRED. THE FAILURE MILEAGE WAS 29,000.

I BOUGHT A USED 2007 HYUNDAI ENTOURAGE IN JULY 2009. WHEN WE TEST DROVE IT, THERE WAS NO HIGHWAY TO TAKE IT ON AND IT SEEMED OK ON LOCAL ROAD. THERE WAS A SLIGHT SHIMMY BUT WE WERE TOLD IT WAS JUST FROM IT SITTING ON LOT. AFTER PURCHASE, WHEN WE TOOK IT ON THE PARKWAY, WE NOTICED A STRONG VIBRATION IN STEERING WHEEL AT HIGHWAY SPEEDS. HAD FRONT AND BACK BRAKES AND ROTORS REPLACED, AND TIRES BALANCED AS WELL - ALL NON WARRANTY REPAIRS. THE PROBLEM STILL EXISTS AND IS OCCURRING WHILE GOING DOWN STEEP HILLS AS WELL. I AM VERY NERVOUS DRIVING THIS CAR AND WILL NOT TAKE IT ON THE HIGHWAY NOT KNOWING WHAT IS WRONG WITH IT. *TR

2007 HYUNDAI ENTOURAGE SLOWED FOR A SCHOOL BUS WAS REAR ENDED AT HIGH SPEED BY A PICK UP TRUCK. THE CAR IS NOW LISTED AS TOTALED. NO AIRBAG IN THE BACK OF THE VAN WENT OFF. IF MY DAUGHTER WAS IN THE REAR BACK SEAT SHE EASILY WOULD HAVE BEEN SERIOUSLY INJURED IF NOT DEAD. WHY DIDN'T THE AIRBAG ABOVE HER HEAD (WHERE SHE NORMALLY WOULD HAVE SIT IF SHE WAS IN THE CAR) GO OFF? *TR

I WAS JUST CURIOUS OF WHY THE FORWARD FACING TODDLER CAR SEATS HAVE A TETHER TO ANCHOR THE BACK OF THE CAR SEAT FROM FALLING FORWARDS IN A CRASH BUT THE REAR FACING INFANT CAR SEATS DO NOT HAVE A TETHER FROM THE HEAD OF THE CAR SEAT TO THE FLOOR IN A VEHICLE TO STOP THE CAR SEAT FROM BOUNCING IN A CRASH. THIS TO ME SEEMS JUST AS DANGEROUS AS THE TODDLER CAR SEAT WITH OUT A TETHER. THE INFANT CAR SEATS DO NOT HAVE A SNUG FIT NO MATTER HOW TIGHT YOU INSTALL THEM OR IN WHAT VEHICLE. I HAD TO ADD STRAPS TO MY INFANT CARSEAT BASE TO MAKE IT FIT WITHOUT MOVING MORE THAN THE RECOMMENDED ONE INCH. WHY IS THIS TETHER NOT STANDARD FOR THE REAR FACING INFANT CAR SEATS? (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=HYUNDAI , MODEL=ENTOURAGE). *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A ROUTINE REPAIR. THE CONTACT THEN NOTICED THAT THE EXTERNAL BRAKE LIGHTS WOULD ILLUMINATE CONSISTENTLY, CAUSING THE CRUISE CONTROL TO DEACTIVATE. THE DEALER TOLD THE CONTACT THAT THEY REPAIRED THE VEHICLE UNDER THE NHTSA CAMPAIGN ID NUMBER: 09V122000 (SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT) RECALL WITHOUT THE CONTACT'S CONSENT. THE CONTACT CALLED THE MANUFACTURER, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 68,160.

POWER SLIDING DOOR FAILURE THE POWER DOOR WILL NOT OPEN AND SHUT AUTOMATICALLY. IT IS VERY DIFFICULT TO OPEN MANUALLY. MY SERVICE DEALER MENTIONED THESE DOORS HAVE HAD A LOT OF PROBLEMS. *TR

BATTERY JUST DIES I.E. BECOMES FULLY DRAINED & DEAD. HAS HAPPENED THREE TIMES SO FAR. *TR

2007 HYUNDAI ENTOURAGE POWER SLIDING DOOR FAILURE. POWER DOOR HAS BEEN SPOTTY WORKING FOR SEVERAL MONTHS ON A VEHICLE WITH 25K MILES AND IS 2 YEARS OLD. WILL NOT OPEN PROPERLY, WILL NOT CLOSE PROPERLY. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF AND THE ELECTRONIC STABILITY CONTROL AND TIRE PRESSURE MONITORING SYSTEM INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPITOL HYUNDAI(2820 EASTERN BLVD, MONTGOMERY, AL) FOR REPAIRS, BUT THE FAILURE RECURRED. NO DIAGNOSIS INFORMATION WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE TRANSMISSION, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. THE VIN WAS INVALID.

WE HAVE A 2007 HYUNDAI ENTOURAGE IN WHICH THE SEAT BELTS CONSISTENTLY LOCK UP AND CHOKE THE PASSENGERS. THEY LOCK WHEN THE VEHICLE IS IN MOTION, NOT WHILE STOPPING. THE DEALER AND CORPORATE OFFICES CLAIM THIS IS NORMAL OPERATING PROCEDURE FOR THE VEHICLE. THEY LOCK UP AND DO NOT RELEASE UNLESS THE SEAT BELT IS UNFASTENED WHICH IS UNSAFE WHILE THE VEHICLE IS IN MOTION BUT NEEDS TO BE DONE OR CAUSE INJURY. *TR

POWER SLIDING DOOR FAILED TO LOCK RESULTING IN IT OPENING ON HIGHWAY AT 65MPH. NO WAY TO SECURE DOOR HAD TO TIE IT TO KEEP FROM OPENING FAILURE HAS OCCURRED 4 TIMES DEALER REPLACED LATCH UNDER WARRANTY FIRST TIME 2ND TIME FAILED ON TRIP TO CANADA DEALER STATED MY WARRANTY WAS NOT COVERED IN CANADA BUT I WOULD BE RECOMPENSATED IF I SENT THE INVOICE TO HYUNDIA. SENT ALL PAPER WORK THEY REQUESTED AND WAS ADVISED THAT IT WAS A MAINTENANCE PROBLEM AND NOT COVERED. EVEN THOUGH IT HAD ONLY BEEN 5 MONTHS SINCE THE LAST REPAIR THE SLIDER HAS NOW FAILED AGAIN AND THERE IS NO QUESTION THAT HYUNDAI HAS A SERIOUS SAFETY PROBLEM WITH THE ENTOURAGE LT VAN AS THE NUMBER OF COMPLAINTS ON THIS VEHICLE IS HUGE AND ALWAYS ON THE PASSENGER SIDE SLIDER. HYUNDAI STOP PRODUCTION OF THIS MODEL AFTER ONLY 2 YEARS AND IT IS MY FEELING THAT THEY REALIZED THEY HAD A DESIGN FLAW AND DID NOT WANT TO CHANCE A RECALL IF THEY CONTINUED MAKING THEM. THE HYUNDAI ENTOURAGE WITH POWER SLIDING DOORS SHOULD BE RECALLED BEFORE SOME ONE FALLS OUT ON THE HIGHWAY AND KILLED. SENT ALL. *TR

THE ENTOURAGE BEGAN RUNNING LIKE IT WAS NOT GETTING FUEL, JERKING, HESITATING, ETC. TOOK TO DEALER THEY SAID THE OIL WAS THE ISSUE. OIL CHANGE AND FLUSH. 1 WEEK LATER BEGAN WITH ISSUES AGAIN, DEALER REFUSED TO LOOK AT IT. WENT TO OUTSIDE MECHANIC SAID MISFIRE CODE WAS BAD COIL. CHANGED, 1 WEEK LATE SYMPTOMS RECURRED. HYUNDAI DEALER STILL REFUSED TO LOOK STATING IT WAS AN OIL ISSUE. WENT BACK TO SAME MECHANIC DIAGNOSED SAME MISFIRE CODE AND THEN SAID A SECOND CAME UP AND WAS THE PMC WAS CORRUPTED. *TR

AFTER 23K MILES OF USE, THESE TIRES HAVE VIRTUALLY NO TREAD LEFT. THIS WAS A BRAND NEW VEHICLE PURCHASE AND THE TIRES CAME STOCK AS PART OF THE VEHICLE. WE HAVE BEEN CONSCIENTIOUS IN ROTATING THE TIRES AND ENSURING THAT THE TIRES HAVE PROPER INFLATION. *TR

1. DRIVER SIDE SLIDING DOOR HAS NOT WORKED PROPERLY SINCE PURCHASE. ALSO HAPPENS ON OCCASION WITH PASSENGER SIDE SLIDING DOOR. HERCULEAN EFFORT NEEDED TO OPEN THEM. VERY RISKY IN EMERGENCY SITUATION. 2. TIRE PRESSURE MONITORING SYSTEM FAILURE. IN REPLACING ALL 4 TIRES AT 47,000 MILES (10-25-08) , THE VALVE STEMS CONTAINING THE TIRE PRESSURE MONITORING SYSTEM WERE NOT REMOVABLE WITHOUT TREMENDOUS EFFORT. ONCE REINSERTED, THE VALVES PROCEEDED TO FLATTEN ONE OF OUR NEW TIRES AND SERIOUSLY REDUCE INFLATION IN ANOTHER. RESULT: NEED ANOTHER NEW TIRE AND REPLACEMENT OF VALVE STEMS. *TR

POWER SLIDING DOORS DO NOT CLOSE PROPERLY. THE DOORS WILL INTERMITTENTLY TRY TO CLOSE TOO FAR AND AN ALARM WILL SOUND TO SIGNAL THAT THE DOORS DID NOT PROPERLY CLOSE. IN SOME INSTANCES, THE DOOR WILL OPEN AGAIN. THIS OCCURS WITH BOTH THE RIGHT AND LEFT SLIDING DOOR. IT DOES NOT SEEM TO MATTER IF THE VEHICLE IS ON LEVEL GROUND OR UNEVEN GROUND. WE HAVE HAD THE VAN IN FOR THIS FIX ON THREE SEPARATE OCCASIONS. *TR

THE POWER SLIDING REAR DOORS BEGAN TO INTERMITTENTLY FAIL TO PROPERLY CLOSE AND LATCH DURING THE FIRST YEAR OF OWNERSHIP. AFTER NUMEROUS ATTEMPTED FIXES BY THE DEALER (ONE UNDER RECALL) THE PROBLEM HAS STILL REMAINED AND EVEN GOTTEN WORSE. NOW THESE DOORS ALMOST ALWAYS FAIL TO PROPERLY LATCHED CLOSED AND HAVE SLID OPEN ON SEVERAL OCCASIONS WHEN THE VEHICLE WAS MOVING.

2007 HYUNDAI ENTOURAGE. PURCHASED IN SPRING '07. BOTH SIDE/SLIDING DOORS ARE AUTOMATIC AND WITHIN A FEW MONTHS OF PURCHASE THEY BEGAN TO HAVE DIFFICULTIES CLOSING. THEY WOULD NOT BE ABLE TO CLOSE AND IMMEDIATELY OPEN AGAIN. THE RIGHT SIDE MORE SO THAN THE LEFT. IT CAN TAKE UP TO 20 ATTEMPTS TO CLOSE THE RIGHT SIDE AT TIMES. WHEN IT BECAME AN ANNOYANCE, MEANING IT OCCURRED ALMOST EVERYDAY WE BROUGHT THE VEHICLE IN TO THE DEALER EARLY THIS SPRING. THE FIRST VISIT THEY NEEDED A SPECIAL ORDER PART AND WE RETURNED SEVERAL WEEKS LATER WHEN THE PART WAS IN. THEY REPLACED SAID PART ON BOTH SIDES. SINCE THE REPLACEMENT, THE DOORS ARE STILL HAVING DIFFICULTIES CLOSING, RIGHT SIDE MORE OFTEN THAN LEFT. IT BECAME MORE THAN JUST AN ANNOYANCE BUT AN ACTUAL MAJOR SAFETY ISSUE LAST WEEK WHEN THE RIGHT SIDE DOOR CLOSED (AFTER 15-20 ATTEMPTS), BUT AS MY WIFE WAS PULLING OUT OF THE SPACE, THE DOOR OPENED ON ITS OWN WITH MY TODDLER SON SITTING RIGHT THERE. FORTUNATELY SHE WAS NOT DRIVING IN TRAFFIC YET. *TR

ONE DAY THE AUTOMATIC SLIDING PASSENGER SIDE DOOR DID NOT OPEN. I TURNED POWER OFF AND A FEW DAYS LATER BROUGHT IT TO DEALER FOR REPAIR. THAT WAS JUNE 19, 2008, TODAY IS AUGUST 11 2008 AND I STILL DO NOT HAVE MY CAR BACK. THEY HAVE REPLACED THE BCM, DOOR ASSEMBLY SWITCH, REPROGRAMMED KEY FOBS, AMONGST THE REPAIRS. NOW THEY FINALLY BROUGHT AND ENGINEER IN AND THEY ARE WORKING ON REPLACING THE FLOOR WIRING HARNESS - STILL NO GUARANTEE THE PROBLEM WILL BE FIXED. *TR

THIS VEHICLE WAS PURCHASED NEW IN AUGUST OF 2007. THE CAR BATTERY HAS GONE DEAD 3 TIMES FOR NO APPARENT REASON. ALL THE DOORS WERE CLOSED AND NO LIGHTS LEFT ON. IT WOULD JUST BE DEAD. THE DEALERSHIP HAS REPLACED THE BATTERY AND SUPPOSEDLY TESTED ALL OF THE ELECTRICAL SYSTEM AND FOUND NOTHING EACH TIME IT WAS BROUGHT BACK TO A HYUNDAI DEALERSHIP. *TR

ISSUE: MALFUNCTIONING PASSENGER SIDE SLIDING DOOR ON MY 2007 HYUNDAI ENTOURAGE. THE DOOR OCCASIONALLY DOES NOT SHUT PROPERLY WHEN CLOSING THE DOOR (WHILE IN THE POWER MODE). THE HYUNDAI DEALERSHIP HAS TRIED TO REPLACE A COMPUTER MODULE ON ONE VISIT AND THE LATCH ASSEMBLY ON ANOTHER VISIT. THE FIRST VISIT THEY INDICATED THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY DID NOT DO ANYTHING. PLEASE HELP. IT IS OF REAL CONCERN TO MY FAMILY BECAUSE OUR 20 MONTH OLD SON RIDES IN THAT SEAT. WE SEE THIS AS A SAFETY ISSUE. *TR

BRAND NEW 2007 KIA SEDONA EX. VARIOUS ELECTRICAL COMPONENTS WOULD FAIL TO WORK SPORADICALLY. THE ISSUE STARTED ALMOST IMMEDIATELY AFTER HAVING BOUGHT THE CAR. AFTER NOT DRIVING CAR FOR THREE DAYS, CAR WOULD NOT START. WOULD JUMP THE CAR AND IT WOULD HOLD THE CHARGE FOR TWO DAYS, THEN DIE. THEN IT WOULD HOLD THE CHARGE FOR ONE DAY AND DIE. TOOK THE CAR INTO HYUNDAI ON 7/14 BUT THEY COULD NOT FIND ANY PROBLEM. ALSO COMPLAINED ABOUT THE ELECTRICAL PANEL IN THE ROOF HAVING A LEAK. HYUNDAI ORDERED A PART BUT IT'S BEEN OVER THREE WEEKS AND IT HASN'T ARRIVED. *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE VEHICLE HAD NUMEROUS ELECTRICAL FAILURES. THE CONTACT STATED THAT THE INTERIOR LIGHT, THE POWER SLIDING DOORS, AND THE POWER LOCKS ALL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT. THE VEHICLE WAS REPAIRED. THE FAILURES RECURRED. THE AIR BAG LIGHT BEGAN TO ILLUMINATE AND THE CONTACT WAS AFRAID THAT IT TOO WAS AN ELECTRICAL ISSUE AND FELT VERY UNSAFE DRIVING THE VEHICLE. THE VEHICLE WAS DUE TO BE DIAGNOSED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 114 AND THE CURRENT MILEAGE WAS 111,000. UPDATED 01/05/13*LJUPDATED 2/6/2013 *JS

MY 2007 ENTOURAGE LIMITED HAS SEVERAL QUALITY DEFICIENCY ISSUES AND RECURRING MAINTENANCE ISSUES. THE REAR SLIDING DOORS (BOTH) HAVE BEEN WORKED ON SEVERAL TIMES, YET THEY CONTINUE TO MALFUNCTION, I.E COME UNDONE/RE-OPEN, NOT FULLY LATCH, AND CONSISTENTLY BEEP AS A NOTICE OF FAILURE. THIS IS WHERE MY BABIES SIT, BOTH OF THEM. THE DVD SCREEN HAS BEEN REPLACED BECAUSE IT QUIT FUNCTIONING PROPERLY. THE VAN SHIMMIES OR RATTLES AT SPEED AROUND 70 MPH. IT CAUSES THE CENTER CONSOLE TO SHAKE VIGOROUSLY. THE WHEELS WERE BALANCED ON A SPECIAL WHEEL BALANCER BUT THIS ONLY REDUCED THE PROBLEM. THE TIRE PRESSURE MONITORING SYSTEM HAS HAD MALFUNCTIONS MULTIPLE TIMES. THERE IS A WHINE FROM THE STEERING COLUMN WHEN THE WHEEL IS TURNED, THE ALTERNATOR IS CREATING A WHINE OVER THE STEREO SYSTEM INTERMITTENTLY(REALLY ANNOYING), THE SIDE MIRRORS HAVE BOTH HAD PROBLEMS WITH THE REVERSE/ANGLE FUNCTION WHERE THE MIRRORS' MOTOR FAILS TO RETURN THE MIRROR TO ITS USER PRESET SETTING WHEN TRANSMISSION IS PLACED OUT OF REVERSE(DRIVERS SIDE) OR FAILS TO TILT THE SPECIFIED DEGREE IN REVERSE(PASSENGER SIDE). THE ROOF LEAKED WHEN THE VAN WAS COMPLETELY SHUT AND HAD TO BE RESEALED BY A SPECIALIST TO CORRECT AN EXISTING DEFICIENCY, THE SEAL AROUND THE GLASS FOR THE SUNROOF IS DEGRADING AND CRACKING. THE SLIDING REAR DOOR ON THE DRIVERS SIDE HAS A CRIMPED WINDOW CHANNEL SEAL. THIS SHOP ALSO STATED THAT THEY "HAD NOT SEEN ONE OF THESE [ENTOURAGE] VANS WITH SO MANY PROBLEMS". THE DOOR HANDLES AND REAR HIGH MOUNT STOP LIGHT HAD TO BE REPLACED DUE TO THE PACKING/SHIPPING POLY WRAP RUINING THE CHROME AND PLASTIC LENS. THE GASKET FOR THE HIGH MOUNT STOP LIGHT HAD TO BE REPLACED LATER DUE TO WORKMANSHIP OR MATERIAL QUALITY. THE WINDSHIELD CRACKED/FAILED (1/2" CHUNK OF THE WINDSHIELD) WHEN MY WIFE ADJUSTED THE REAR VIEW MIRROR. THE IDLER PULLEY HAS BEEN REPLACED BECAUSE THE BEARING FAILED. STRIPPING AROUND THE SLIDING DOORS ARE FADING ALREADY AND YELLOWING. MORE NOT ENOUGH SPACE. *TR

WE BOUGHT A NEW HYUNDAI ENTOURAGE IN 07 THE FRONT TIRE WILL NOT HOLD AIR. THE KEY LESS REMOTE ENTRY HAS BEEN REPLACED AND IS STILL NOT WORKING. THE VAN WAS IN A ACCIDENT INVOLVING A POLE. THE VAN WAS GOING ABOUT 35 SLIDE ON ICE AND SMASHED THE HOLE FRONT END OF THE VAN. THE AIRBAGS DIDN'T DEPLOY BUT THE LIGHT FOR THE AIRBAGS IS ON. POSSIBLY INDICATING THEY DID DEPLOY BUT DIDN'T. WE THINK THIS COULD BE ALL ELECTRICAL. SOMEONE FOR HYUNDAI MOTOR AMERICA WILL BE OUT TO LOOK AT THE VAN IN 45 DAYS. WE WOULD LIKE THE VAN TOTALED. DUE TO NOT FEELING SAFE WITH THE AIRBAGS. *TR

12 YR. SITTING IN 3RD. ROW PASSENGER SIDE GOT "MIDDLE" SEAT BELT TANGLED AROUND HIS NECK. HE WAS UNABLE TO BREATH, I COULDN'T GET BELT UNTANGLED AND THE SEAT BELT DIDN'T HAVE ENOUGH SLACK TO GET IT OFF OF HIM. I HAD TO CUT THE SEAT IN ORDER FOR HIM TO BREATHE. I WAS UNAWARE THAT IT COULD BE RELEASED WITH A POINTED OBJECT THAT CAN BE PUSHED INTO A TINY SILVER AREA WHICH RELEASES IT. HE IS FINE, BUT IT WAS VERY SCARY. *TR

POWER SLIDING DOORS SOMETIMES OPEN BY THEMSELVES WHILE VEHICLE IS DRIVING. *TR

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE POWER SIDE DOORS WOULD NOT OPEN IF THEY ARE WET OR IF ICE ACCUMULATES ON THE DOOR. THE SENSORS AUTOMATICALLY LOCK THE DOORS AND PREVENT THEM FROM OPENING FROM THE EXTERIOR OR PASSENGER COMPARTMENT. THE DEALER COULD NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 4,100. UPDATED 01-15-08. *KB UPDATED 01/15/08 *TR

TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING BETWEEN 45-50 MPH THE REAR SLIDING DOORS REMAINED AJAR. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES , AND MULTIPLE REPAIRS WERE MADE TO THE DOORS. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE MANUFACTURER WAS NOTIFIED, AND SHE WAS WAITING FOR A RESPONSE. THE FAILURE MILEAGE WAS 35,000.

SINCE THIS FIRST INCIDENT WE HAVE HAD PROBLEMS WITH OUR POWER SLIDING DOORS ON OUR VAN. THE DOORS HAVE DONE THE "DINGING" THE CRUNCHING AND GRINDING NOISE, OPENED WHEN TURNING A CORNER. OFTEN COMES UNLATCHED AND MAKES THE LIGHT COME ON AND THE ALERT. THIS HAS HAPPENED MOSTLY ON THE PASSENGER SIDE BUT WE HAVE HAD ISSUES WITH BOTH DOORS. I'M TIRED OF FIGHTING WITH IT AND HAVE RUN OUT OF WARRANTY SO NOW I HAVE TO PAY TO GET IT FIXED AND HAVEN'T HAD THE EXTRA CASH TO DO SO. MAYBE IF SOMEONE DIES FROM THIS HYUNDAI WILL TAKE NOTICE, GUESSING THAT'S WHAT IT'S GOING TO TAKE. THEY REALIZED THEY HAD A LEMON ON THEIR HANDS, WHY DO YOU THINK IT WAS ONLY MADE 3 SHORT YEARS. *TR

POWER DOORS DO NOT OOPERATE PROPERLY. IF ON AN INCLINE WHEN I SHUT THEM THEY AUTOMATICALLY OPEN BACK UP. ALSO, THE AUTOMATIC DOOR OPENER WHEN THERE IS AN OBSTRUCTION DOES NOT WORK WHEN A CHILD'S HAND IS THE OBSTRUCTION. *TR

2007 ENTOURAGE SE, PURCHASED IN JULY 07. 1. DOORS WOULD FAIL TO REMAIN CLOSED WHEN OPERATED ELECTRICALLY. TECH STATED THAT THE DOORS WERE OUT OF ALIGNMENT. KEPT CAR OVER NIGHT IN SEPTEMBER AND STATED IT WAS FIXED. THIS IS OCTOBER AND IT'S BEGINNING AGAIN! 2. IGNITION FAILURE. WHEN KEY IS TURNED NOTHING HAPPENS! REPEAT PROCESS SEVERAL TIMES AND MAYBE IT STARTS. KEPT CAR FOR 3 DAYS. TECH STATED THAT FIRST THE MODULE WAS INSTALLED BACKWARDS, THEN THERE WAS A RECALL ON ONE OF THE PARTS. AGAIN THE SYSTEM IS FAILING! *TR

AUTOMATIC VAN DOORS FAIL TO CLOSE AND REBOUND OPEN. THE VAN HAS BEEN IN MULTIPLE TIMES (OVER 10) THE DOOR ASSEMBLY HAS BEEN REPLACED AT LEAST 5 TIMES AND ALL RECALLS HAVE BEEN FIXED. THIS VAN IS NOT SAFE. THEY ALL NEED TO BE RECALLED TO AVOID SERIOUS INJURY. HYUNDAI IS NOT MAKING THIS VAN ANY LONGER AND HAS GIVEN CONSUMERS LITTLE HOPE TO FIXING THE DOORS ONCE AND FOR ALL. I SAT IN THE PARKING LOT SINGLE DIGIT TEMPS, SNOW AND WIND CHILLS WITH MY YOUNG DAUGHTER WHILE I TRIED AND TRIED TO CLOSE THE DOOR. THEY WILL NOT EVEN CLOSE ON THE MANUAL SETTING AT TIMES. THIS VAN IS DANGEROUS! *TR

I HAVE REPLACED 10-12 HEADLIGHTS SINCE PURCHASING THIS VEHICLE. DEALERSHIP WHERE I TOOK IT DURING WARRANTY CLAIMED THERE WAS NO PROBLEM, JUST USAGE. IT IS NOW BLOWING A LIGHT EVERY 4 TO 6 WEEKS. *TR

TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE DRIVER SIDE SLIDING DOOR FAILS TO OPEN ONLY WHEN THE EXTERIOR HANDLE IS BEING PULLED. THE FAILURE OCCURS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER TWO TIMES AND THEY STATED THAT THE FAILURE HAD TO BE DUPLICATED MORE THAN ONCE. THE CURRENT MILEAGE WAS 18,060 AND FAILURE MILEAGE WAS 17,050. UPDATED 12/12/07.

POWER DOORS OPEN ON THEIR OWN, HAVE TO PUT THE CAR DOORS IN MANUAL TO KEEP IT SHUT, THIS HAPPENS ON AND OFF. THIS HAS BEEN HAPPENING SINCE WE GOT THE CAR, I HAVE TAKEN IT TO HYUNDAI FOR REPAIRS MORE THAN 5 TIMES AND THEY ALWAYS SAY NOTHING IS WRONG. I SHOWED THEM A VIDEO I TOOK WITH MY CELL THEY STILL COULD NOT REPRODUCE IT THEY DID ADMIT SEVERAL PEOPLE HAVE COMPLAINED ABOUT THIS. *TR

I HAVE A 2007 HYUNDAI ENTOURAGE GLS (BASE MODEL WITH MANUAL DOORS). I HAVE TALKED WITH THE DEALERSHIP AND THE MANUFACTURER TO NO AVAIL. MY CONCERN IS THAT IF THE 2ND ROW WINDOWS ARE ROLLED DOWN AND YOU OPEN THE 2ND ROW DOOR(S), THERE IS NOTHING TO STOP THE DOOR FROM RAPIDLY BOUNCING BACK AND SLAMMING SHUT. IN OTHER WORDS, IF YOU ARE ON AN INCLINE WHAT SO EVER (HOOD LOWER THAN THE TAIL), THE DOOR WILL COME SLAMMING BACK-POSSIBLY CRUSHING YOUR HAND OR A SMALL CHILDS HEAD!! IT WILL HAPPEN ON LEVEL GROUND AS WELL, BUT IS MORE PRONOUNCED ON AN INCLINE. THIS COULD DEFINITELY LEAD TO SIGNIFICANT INJURY, ESPECIALLY IN A SMALL CHILD. *CN

I BOUGHT MY ENTOURAGE IN NOVEMBER 2006. ON WEDNESDAY, JULY 18, 2007 MY 18 M.O. SON AND I WERE RUNNING SOME ERRANDS. WE STOPPED AT THE BAKERY, THEN PROCEEDED TO OUR PLAY GROUP. ON THE WAY, I NOTICED THAT THE GAS TANK WAS LESS THAN 1/4 FULL, SO I STOPPED TO GET GAS. AS IT WAS A HOT DAY, I LEFT MY SON IN THE CAR WITH THE WINDOWS ROLLED DOWN AND PROCEEDED TO FILL THE TANK. WENT IN THE VEHICLE TO START IT--IT WOULD NOT TURN OVER, NO CLICKING OR ANYTHING. CALLED ROADSIDE ASSISTANCE WHO TRANSPORTED IT TO DEALER. DEALER HAD IT UNTIL FRIDAY AFTERNOON. SAID IT STARTED RIGHT UP FOR THEM, COMPUTER DIDN'T SHOW ANYTHING WRONG. SUNDAY JULY 22, 2007 WE WENT TO OHIO FOR A FAMILY GET TOGETHER. DROVE BACK TOWARDS HOME AND STOPPED AT A STORE TO DO A BIT OF SHOPPING. SON WAS FUSSING AFTER 10 MINUTES, SO MY HUSBAND TOOK HIM BACK TO THE VEHICLE SITTING THERE WITH WINDOWS ROLLED DOWN AND RADIO PLAYING. I CAME OUT 10-15 MINUTES LATER, LOADED THE VEHICLE AND IT WOULD NOT START AGAIN. HAD TO CALL HYUNDAI ROADSIDE ASSISTANCE AGAIN. SINCE IT WAS SUNDAY, VEHICLE COULD NOT BE TAKEN TO DEALER UNTIL MONDAY. DEALER GOT IT MONDAY AND SURPRISE, SURPRISE, IT STARTED RIGHT UP. THERE IS SOMETHING WRONG WITH THIS VEHICLE AND THEY TELL ME THAT IF THEY CAN'T DUPLICATE THE CONDITION, THERE IS NOTHING THEY CAN DO. THAT IS NOT RIGHT. I HAVE A 1 1/2 YEAR OLD PLUS I AM PREGNANT. I DON'T WANT TO DRIVE THIS VEHICLE NOT KNOWING WHEN IT WON'T START UP AGAIN, WHICH I AM SURE WILL HAPPEN AGAIN. I'VE ALWAYS LIKED HYUNDAI VEHICLES--I STILL HAVE MY 01 ELANTRA WHICH RUNS GREAT. THIS VEHICLE HAS DISSUADED ME FROM EVER WANTING ANOTHER HYUNDAI. *TR

PURCHASED THIS NEW HYUNDAI ENTOURAGE ON 6/12/ 07 AND REPORTED TO THE DEALERSHIP ON 6/14/07 THAT THIS NEW VEHICLE HAS A SERIOUS FRONT END VIBRATION AND PULLS TO THE LEFT. THIS VEHICLE HAS NOW BEEN AT THE DEALERS SERVICE DEPARTMENT ON 12 OCCASIONS FOR 33 DAYS AND THE VIBRATION HAS NOT BEEN CORRECTED. WE CONSIDER THIS VEHICLE UNSAFE TO DRIVE AT HIGHWAY SPEEDS. THE STEERING IS VERY SENSITIVE AND YOU HAVE TO OVER STEER THE VEHICLE TO PREVENT IT FROM DRIFTING TO THE LEFT. MY WIFE ALMOST LOST CONTROL OF THIS VEHICLE WHEN SHE RELAXED HER GRIP ON THE STEERING WHEEL WHEN NEGOTIATING A LONG BEND IN THE ROAD. THE CAR VEERED SHARPLY TO THE LEFT. IF ANOTHER CAR HAD BEEN IN THE OTHER LANE A VERY SERIOUS ACCIDENT WOULD HAVE OCCURRED. MY WIFE WILL NO LONGER DRIVE THIS VEHICLE ON THE HIGHWAY. THE DEALERSHIP HAS REPLACED AND BALANCED FOUR NEW TIRES, SKIMMED THE BRAKE ROTORS AND VERIFIED THAT THE VIBRATION AND PULLING TO THE LEFT HAS NOT BEEN CORRECTED. INTERNET WEB SITES COMPLAINT PAGES FOR THE HYUNDAI ENTOURAGE REVEALED AT LEAST 100 COMPLAINTS FOR THIS VIBRATION PROBLEM AND HYUNDAI HAS NOT RESOLVED THE PROBLEM. *JB

SOON AFTER PURCHASING A 2007 ENTOURAGE LIMITED IN MAY '07 WE BEGAN TO HAVE TROUBLE WITH THE PASSENGER SIDE SLIDING DOOR. THE DOOR WILL REOPEN AFTER BEING CLOSED. THIS WAS FIRST NOTICED IN A RESTAURANT PARKING LOT. FORTUNATELY THIS DID NOT RESULT IN ANYTHING BEING STOLEN, BUT NOW HAVE TO CONFIRM DOOR WILL REMAIN CLOSED BEFORE LEAVING THE VAN. THERE IS NO PATTERN BUT PROBLEM USUALLY OCCURS WHEN OTHER POWER DOOR/TAILGATE IS OPEN. TAKEN TO DEALER MULTIPLE TIMES BUT DOOR WORKED FINE. DEALER WAS NOT VERY HELPFUL. A PERSONAL CALL TO THE NATIONAL SERVICE CENTER HAD TO BE MADE BEFORE ANYTHING WAS DONE BY THE DEALER. ON THE SAME DAY AS THE CALL THE DEALER READJUSTED THE DOOR. THAT WAS ABOUT THREE WEEKS AGO AND THE PROBLEM IS STILL HAPPENING. WE HAVE AN APPOINTMENT WITH THE DEALER THIS WEEK, BUT I STILL GET THE IMPRESSION THEY DON'T KNOW HOW TO FIX THE PROBLEM. *TR

WE PURCHASED A NEW 2007 ENTOURAGE LIMITED IN OCTOBER 2006. THE FUEL CONSUMPTION ON THIS MINIVAN IS HORRID AVERAGING 16.8 MILES PER GALLON. THE ADVERTISED RANGE WAS 18 MPG IN CITY AND 25 IN HWY. WITH MIXED CITY/HWY DRIVING WE ARE EXPERIENCING FUEL CONSUMPTION THAT IS NOT COME CLOSE TO THE CITY FUEL CONSUMPTION ADVERTISED BY HYUNDAI. FUEL CONSUMPTION WAS A BIG PART OF OUR DECISION TO BUY THIS VEHICLE AND IT SEEMS THE INFORMATION PROVIDED BY HYUNDAI WAS COMPLETELY DECEIVING. THE DEALER TOLD US THERE IS NOTHING THAT CAN BE DONE AND WE ARE STUCK WITH THIS INEFFICIENT VEHICLE. MANY OTHER OWNERS REPORTING THE SAME COMPLAINT AS SHOWN IN VARIOUS WEBSITES I.E. EDMUNDS.COM *JB

2007 HYUNDAI ENTOURAGE. CONSUMER STATES UNINTENDED ACCELERATION. CONSUMER REQUESTS REIMBURSEMENT FOR ADDITIONAL COSTS. *TGW THE CONSUMER STATED WHEN SHE ATTEMPTED TO APPLY THE BRAKE TO STOP A STOP SIGN, THE ENGINE REVVED AT A HIGH RATE. THE CONSUMER QUICKLY PLACED THE VEHICLE INTO PARK. THE SECOND INCIDENT OCCURRED WHILE RUNNING ERRANDS AND THE SAME THING HAPPENED. THE CONSUMER DROVE TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND ANYTHING MECHANICALLY WRONG WITH THE VEHICLE. *JB