2021 Hyundai Palisade Complaint Log

The engine failed due to oil consumption. The engine burns to much oil. It burns more oil than it holds during normal intervals between changes. It also did NOT give any oil lights or engine lights on the dash (not one indicator came on). When we took it in the service advisor told us the computer had indicated a problem, but that was for the technician.

Whenever I’m getting in my car and I’m trying to start it sometimes I will move just a little bit in my seat and my seatbelt will come out of the seatbelt assembly and then my car will automatically put on the emergency brake. This has happened on multiple occasions for my seatbelt will just pop out of the latch without me pushing on the button. This has significantly decrease my confidence that my car will keep me safe in the event of a crash.

I started smelling coolant fumes in my vehicle. Upon inspecting the coolant reservoir, I noticed it was empty. Upon inspecting the radiator itself, I noticed that some of the coolant was leaking. Fumes associated with the leaked liquid touching hot parts in the engine were entering the vehicle cabin. I noticed there was a technical bulletin regarding this issue for Hyundai Palisades. I informed the dealer as well as Hyundai corporate. Despite the technical bulletin, both entities ignored my issue and said it was not covered under warranty. In addition to potentially impacting the engine (if the coolant runs out), I believe the fumes are toxic and pose a serious health risk to passengers. As this seems to be a well known problem, I believe it needs to result in a recall (and not a technical bulletin).

While driving after owning the car for only 2 months and before the next oil change was dure the car started surging and then died when turning a corner. No check engine light or any warning or error lights triggered on the car. The car was restarted and limped home slowly about 2 min from where I'd shut off. The hood was opened and oil lipstick checked to find no oil in the vehicle. Not oil leaks anywhere, no check oil or engine light and no error codes found by dealership. The dealership confirmed no oil leak and consumption issue, oil change done and have to return in another month to jump through hoops to get engine repaired as this is a consumption issue not a leak issue. Dealership is playing games with us around this and trying to get out of repairing the car. But internal engine issue was confirmed. Vehicle returned to us unrepaired to drive for 1000 miles and return for further review even though the issue was confirmed. This is a safety risk to me, and others on the road. Hyundai of Union County is the dealership playing games in getting this repaired. ,

Oil Consumption- Oil is being consumed at a rapid rate. Even when there is no oil in the vehicle, there are no lights that show up to signify low/empty oil. Once the oil is run dry, the car begins to make noises, can not accelerate, and jolts while driving. Oil must be checked every 2,000 miles.

My car seatbelt has been coming undone for years- since I bought the car brand new. I immediately reported to Hyundai. They cleaned it and claimed it’s fixed. I left and my seatbelt came undone again. I bring it back and they said it’s recalled but there’s no solution. How is this okay? I am supposed to drive with a faulty seatbelt that unbuckles while driving and Hyundai is going to allow it?? If I crash and it comes undone and I die then what? They have let this problem go on for years with no solution.

Leaking coolant: I have noticed that the coolant tank is empty a couple of days before and took it to the dealership and filled that. In 24hrs I saw the level went from full to lower level (so there is certainly leak happening. However, the dealership in not able to identify leak after 7-8 hrs testing. What is wrong with hyundai palisade 2021? I am not sure if it is safe to drive.

Our 2021 Palisade is burning 2-3 quarts of oil per 500 - 800 miles. CUSTOMER STATES BELIEVES VEHICLE IS CONSUMING OIL HAD OIL CHANGE PERFORMED ON 7/30/25 ON RO 675582 @ 83769 MILES WOULD LIKE PART 2 OF OIL CONSUMPTION TEST PERFORMED VERIFIED CUSTOMER CONCERN. CHECK OIL LEVEL ON DIPSTICK FOUND THAT THE OIL LEVEL IS BELOW THE LOW MARK. SUBMIT A PHOTO THROUGH STUI OF DIPSTICK. OIL CHANGE WAS DONE ON 07/30/25

Magnetic chest clip will pop open after clipped. With one finger underneath you can entirely pop it open. Our original chest did the same thing, so chicco sent a new one and now just about a year later, this one also failed. Chicco is now sending a non-magnetic chest clip to remedy, however, this seems to be a further reaching problem. I am a CPST.

The engine has been intermittently cutting off every day. We have taken it to the dealership multiple times, and they say they cannot recreate the issue, so there is absolutely nothing that they can do. The vehicle will shake a little bit and then turn off.

Recall notice has been issued but no resolution has been received yet. Submitting claim of failure to come to a resolution timely. This recall affects my family and use of the vehicle and our comfort.

Opened the sunroof and a loud popping sound followed by complete sunroof failure and a loud flapping sound from sunroof which appears to be from the sunroof wind deflector that is not attached I tried to take photos of this too, I pulled over and the sunroof has completely come off the runners on one side leaving it not flush to the roof, it was scary for myself and my child in the car, I did some research and found a technical service bulletin which I was not aware of even though I regularly maintain my vehicle at the dealership. I took it down the dealership who charged me $179 to tell me it was broken and put some plastic wrap on and told me as I’m 200 miles out of warranty that repairs are $3000, I have been in touch with Hyundai USA who don’t seem to care about this issue, vehicle is available for inspection, there was no warning at all I just opened the sunroof and this randomly happened also to add I have only used the sunroof a handful of times since I have owned the vehicle from brand new.

Child Safety Lock Failure: This message displays on instrument panel upon immediate startup of vehicle and randomly after the child safety lock clicks on and off continuously. Child safety lock is stalled in a continuous lock and unlock clicking mode. This has happened while drving and after the car is in park and I am taking a child out of the car. After depressing child safety lock button on driver's door panel, the sound stops.

The tachometer on my 2021 Hyundai Palisade failed at 70,000 miles. The tachometer sometimes displays RPM at 0 and other times at 9000 during normal driving. The engine speed appears normal regardless of what the tachometer displays. The dealer diagnosed the problem requiring the cluster assy-instrument (part number 94001-S8640) to be replaced. I'm not sure if other information displayed on this screen is accurate or working properly. The vehicle is within the 5 year warranty but outside the 60,000 mile warranty. The dealer quoted $926.75 for the part and $290 additional for labor.

Sun roof snaps cheap plastic parts. They produced a tbs for it yet expect people to pay over 4k in repairs for a common issue which is a major safety issue. (TSB) 23-BD-003H Occurred 3 months after buying it certified

Left rear break calipers are frozen, wearing down the break pad and rotors within 1 day, breaks grinding metal on metal. When brought into Autozone they stated they had 8 other palisades this month alone with the same exact problem. There were no lights, warning or messages to the system. Vehicle was driving fine earlier in the day.

The seatbelt sensor kept going off even though seatbelt appears to be buckled. Dealership identified that seatbelt buckle was not operating correctly and not clicking all the way. This put my kids unknowingly at risk.

A 4 year old car already needs brand new suspension!

Steering worm gear shaft making noise, through research found this to be an ongoing issue with the Hyundai Palisades. If this fail's it can lead to complete loss of steering control.

The 2021 Palisades started riding very rough and bouncy. I made an appointment and took it to Edmond Hyundai for the repairs. They initially said that the rear insulator-strut needed to be replaced and they would order them. It took 10 days to get the parts from Dallas and made another appointment to get it fixed. The dealership took 6 hours to replace only the insulator and kept it over night to do the 4 wheel alignment which they would not cover as warranty per the Service Manager but it was need. I picked it up the next day only to discover that only the insulator was replaced and was told that the service tech test drove the vehicle and it's fixed. I drove out and tested the suspension, it took only 1 mile and back it went to get fixed.

Failed 4WD Coupler: (Part#: Part#: 47800-4G500) 1st time: 95,471 miles - November 2024 2nd time: 106,702 miles - August 2025 Hesitation when pulling out of parking lots or turning on to street. Problem acknowledged by dealer and replaced both times under warranty No warning lamps or message. Problem seems to be wide spread based on comments on Facebook forum "Hyundai Palisade Owners"

**Vehicle:** 2021 Hyundai Palisade Calligraphy, ~75,000 miles. Purchased February 2025. **Problem 1 - Forward Camera Failure:** The forward-facing camera system controlling lane keeping assist, emergency braking, and lane departure warning has completely failed. Dashboard warnings appeared in recent weeks including "Check Forward Safety system" and "Forward Safety system disabled" before total failure. This eliminates critical safety features designed to prevent accidents, significantly increasing collision risk. Camera unit behind rearview mirror available for inspection. **Problem 2 - Rear Shock Failure:** Rear shock absorbers have failed, causing excessive clunking and compromised vehicle stability. Rear suspension has been clunking since purchase in February. This creates dangerous driving conditions with reduced stability, increased stopping distances, and poor emergency handling. This is a known issue covered under Hyundai Technical Service Bulletin 22-22-001H. **Safety Risk:** Both failures create serious safety hazards - eliminating collision avoidance systems and compromised vehicle control/stability. **Professional Confirmation:** Local Hyundai dealer has confirmed both the camera system failure and rear shock absorber failure through diagnostic testing and inspection. **Components Available:** Both the failed camera system and rear shock absorbers remain available for inspection upon request. **Request:** Investigation and remedial action for these safety-critical defects, particularly given the rear shock issue is a documented manufacturing problem per TSB 22-22-001H.

The 3rd row seat on the right will not latch into the seat belt buckle My child is not able to put the seat belt on No warning signs

Brake pedal intermittently goes soft or does not respond properly. Dealership flushed brake lines but issue returned within weeks. No ABS or brake system warning lights are triggered. Safety is a concern due to potential brake failure and lack of system alerts.

The second row seat belts randomly unbuckle when driving even when buckled by an adult. It has happened with both a child and an adult in the seats, as well as with a car seat.

Seat belt latch quit working. Latch no longer connects. Internal spring and related issues found by dealer. Repair in process.

Child Safety Lock Failure (displayed on instrument panel upon immediate startup of vehicle). Child safety lock is stalled in a continuous lock and unlock clicking mode. After depressing child safety lock button on driver's door panel, the sound stops.

This car is consuming oil rapidly.I checked oil level to and had no oil on dip stick The car has not bee inspected yet. No warning lamps came on to warn me of low oil.

The forward collision warming sign just activated when there is no danger. The car will suddenly apply sharp brakes when you are even on the high with a speed over 65 miles per hour. It is very dangerous and scary and can lead to accidents. My car false alarms get activated more than three times a day. I hope Hyundai will recall this and fix this issue.

Drivers side seatbelt doesn’t retract correctly when released. Often gets stuck and jammed in the car door. Also it doesn’t tighten enough to be effective in a crash and locks the problem is intermittent and even with an extended warranty that I paid for, Hyundai refuses to cover this and says that they can’t replicate even though I replicated this in front of the service tech and provided a video of this occurring. I have uploaded pictures of the damage the seat belt caused and it won’t let me upload the video of the problem occurring.

The contact owns a 2021 Hyundai Palisade. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle lost motive power. Several unknown warning lights were illuminated. The vehicle was taken to the dealer to where it was diagnosed and determined that the engine needed to be replaced due to excessive oil consumption. The contact stated that the failure had occurred on several occasions The vehicle was not repaired. The manufacturer was notified on the failure but offered no assistance. The approximate failure mileage was 107,000.

The second row seat belt on just one of the seats has done the following: it takes multiple attempts to get it to latch, it will "click" latched and then release shortly thereafter, or it will just release for no reason after being latched for several minutes. Reading online, it appears this is happening to a lot of other Palisade users as well. It started doing this about a year ago and still continues today. It is an intermittent problem and does not do it everything you attempt to fasten the seatbelt. This is very concerning because we have kids in these seats and fear their seat belts could come unlatched during an accident.

Seat belt randomly disengages while in use. Has happened to multiple people, multiple times. Once every 500 miles or so since new, over 80,000 miles ago. Confirmed nothing has been in the way of normal seat belt operation. Has happened to both drivers seat, and second row seat on drivers side.

Second row seat belt continuously releases while driving when used with child booster seat. We have made multiple attempts for problem-solving and resolution, including always having an adult buckle the seat, and attempting to clean all areas to ensure there is no dirt or debris with no resolution.

My vehicle is using too much oil. I was between oil changes and my car did a safety shut down while I was driving on the busy highway with my grandchildren and left me like a sitting duck. I was finally able to get it off the middle of the highway by restarting the vehicle. My engine light was lit up. I parked it for 15 minutes and then restarted it and traveled the 40miles to home. The next day I took it to our local mechanic and he ran the code and it shut down for safety due to no oil in the vehicle. He added 4 quarts for me. 96033 was the mileage showing on my sticker for when the next oil change was due. My current mileage showed 94743 showing I still had 1290 miles before my next oil change was due. I have always used Swope Hyundai in Elizabethtown, KY for my vehicle service. I called and scheduled an oil consumption test. I did what they said and they said that it was an acceptable amount of oil loss per Hyundai standards. I am still over 1000 miles away from needing my oil change and my husband has been checking my oil for me about every 1000 miles. He stated that he has put in 5 quarts of oil in my vehicle since my last oil change. If he had not done this then I would have been left in a terrible situation again out on the road endangered of being crushed by semi trucks etc. when my vehicle would have shut down again for safety reasons to protect the engine. Why am I paying over 800 per month on a vehicle that is burning oil, I cannot trust and I work out of town 80 mile round trip and mane numerous trips to town for my grandchildren's activities. I need answers to this problem with immediate solutions. I love my vehicle but I do not love this oil consumption issue. I have researched and I do see that many of this type of vehicles both Hyundai and Kia have had issues.

The contact owns a 2021 Hyundai Palisade. The contact stated while driving at an undisclosed speed, the contact became aware of parts falling from the sunroof tract onto the front passenger’s seat. The contact held on to the remaining parts of the sunroof tract to prevent the sunroof from detaching. The vehicle was taken to the dealer; however, the failure was not duplicated. In addition, the contact was informed that there was no evidence of failure to determine what caused the sunroof tract to fracture. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 94,582.

UNKNOWN - On Sunday, June 1 2025, whilst driving West Bound on the 408 tollway in Orlando, FL, the sunroof of my car exploded and shattered. I was driving with the sunroof and sunshade closed. I was driving approx 70 miles an hour when I head an explosion, then heard glass spidering and then the glass bits falling on to the sunshade and also traveling down the roof of the car. I pulled over as quickly as I could. Looked at the back of the car I wanted to make sure nothing else happened to my car. When I climbed to look on top of my car, the sunroof had shattered. I took a small video. I immediately exited the freeway, and took side streets home. The entire way, I could hear glass bits dislodging and either hitting the sunshade or traveling off the roof. On the 408, there were only two passenger cars in front of me (no big trucks) and a few cars right behind me. No rocks bounced off anything to hit the sunroof. Traffic on the East bound side was very light also. 1. Yes, car can be inspected. Garage kept since Sunday June 1.25. 2. Safety- if the sunshade would have been open, the sunroof would have shattered into the car, covering me with glass. 3. Appnt with dealer is Thur June 12.25 4. No- no one has seen the vehicle yet 5. No warning lights, just a huge explosion above my head.

Engine is consuming too much oil causing oil light to come on and it continues to happen.

We have brought the vehicle to Potamkin Hyundai on three separate occasions, [XXX] [XX], and [XXX], and [XXX] due to the engine stalling unexpectedly while driving. This issue has placed our family, including our children, in serious danger and has not been resolved. At our initial visits, we were informed that the engine was consuming excessive oil. However, during our most recent visit on August 5, 2025, we were told that the engine was full of oil and functioning properly, and that no error codes were present. Because they were unable to duplicate the issue, we were told we would need to pay out of pocket to tear down an already faulty engine which is unacceptable. Despite this, the vehicle shut off once again while driving, creating a hazardous situation that is completely unacceptable and life-threatening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2021 Palisade was in for a repair on 5-13-2025. Mileage at that time was 62,144. I requested that a noise that I was hearing in the back of the car be investigated. The noise sounds like a pop that happens when turning or going over bumps. I was told by the dealer that the rear shock insulator caps needed to be replaced to the tune of $2000. I was not told there is a TSB for this issue. Unfortunately, this issue occurred when I was on vacation or I would have been able to have the car looked at before it hit 60,000 miles. The warranty might have covered this issue at that time. I researched this issue and learned of the TSB on this vehicle for this issue. I have read this website and learned that many have reported this.

The Right Captain Chair seat belt come unbuckled while we're driving down the road, this happened multiple times, every time when we visit dealer, they manually check it (without passenger in seat or simulate the issue) and said no issue with seat belt buckle. There is not option to reproduce and record the situation to prove while driving, however this is life threatening to my kids if the belt unlatched from the buckle while car is on the road. Note: This happened multiple times in 2024 and three times in 2025

Have had rear shocks replace twice by the dealer with less than once at 35,000 miles again at 60,000 mile on the SUV. now with around 70,000 miles on the SUV the shocks need replaced again. It is unacceptable for a manufacture to know how bad the shocks are on a vehicle and not come up with a better design. This is a border line safety concern suspension plays a vital role in a vehicles road manners and ability to maneuver car in hazardous situations. Replacing shocks on a vehicle every 25,000 miles to have a safe vehicle for my family is unacceptable.

This issue is concerning the sunroof. Hyundai released a TSB on the sunroof wind deflectors but not yet a recall even though so many people have been impacted by it. The TSB states: “ On certain Palisade (LX2) vehicles, the sunroof wind deflector may malfunction and cause damage to the sunroof mechanism. The sunroof may be inoperable and become stuck in the open, partially open, or closed position.” Mine became inoperable and would not close which could cause safety issues with wind noise, rain coming into the car and other debris

My 2021 Hyundai Palisade has had some issues relating to the engine recently. We take extremely good care of our cars, and are early when due for our oil changes. A couple of months ago, my husband checked my Palisade's oil before a trip. There was NO oil showing on the dip stick! I had just gotten an oil change 2000 miles before. He added 6 quarts of oil, and it was still only showing half full. We brought it up to the dealer, and they did an oil change and $900 worth of replacing things that were not covered on the extended warranty. Last month, I drove it, and the engine light went on AGAIN. We brought it in, and they said there was no oil? We told them it is not leaking anywhere, but it might be burning off or slipping somewhere else. They did an oil change (which we had to pay for even though there was no oil) and told us to come back in 1,000 miles. We went back and they said it was burning over a half quart after 1,000 miles, but Hyundai won't do anything unless it burns more than 1 quart in that time. Then, 3 days later, my engine light comes back on, and here we are again. NO oil, not even 1,500 miles, and at the dealership again A WEEK LATER! This time, they are doing a combustion chamber cleaning? I understand there are procedures that need to happen, but this does not fix that my engine is burning my oil. 3 of my coworkers have had their engines replaced due to this issue of oil consumption and where it goes. This can cause my car to die on the side of the road, immediately, and combust! My family is at risk of being in the car, and so are others who drive around me if this happens. Why is Hyundai waiting for this to happen? This is completely negligent on their end!

We have been in Hyundai’s “oil consumption” protocol for the past 8-10 months. We’ve had 6 oil changes in that time. Each oil change was right a 1,000 miles. My engine is burning between 1.5 - 2.5 quarts of oil EVERY 1,000 MILES. They have been trying to drag this out not having to take ownership of the issue. After reading online, clearly there is an issue with 2021 Palisades and a recall needs to be issued.

1. When accelerating, the entire car shudders intermittently but especially after letting off of the accelerator and then reapplying pressure to the accelerator. 2. The entire rear suspension makes popping and clicking noises constantly and seems to "bottom out" when going over the slightest bump or road imperfection. It causes the vehicle to bounce excessively potentially causing it to "fish tail". Discussed with dealer during early scheduled maintenance with little to no concern by them.

The vehicle pulls to the right at all times, but most significantly at higher speeds. This causes veering and constant correction resulting in driver fatigue. The right sided pull is present with and without lane keeping assistance. This issue has been confirmed by dealership and two alignments have been performed by independent shops without resolution. The vehicle passed certified preowned inspection prior to sale and there are no prior records of pulling right other than abnormal tire wear at ~25,000 with all 4 tires replaced prior to purchase 4/23/25.

Picked the car of the shop from having the hood and roof repainted. The seatbelt tensioner was broke. Therefore it doesn’t retract. It may have been twisted at one point. But now it just lays on seat. No one can ride in front seat bc of a broken seatbelt.

The engine consumes oil at an unsustainable rate without any visible leaks or warning signs, leading to a complete engine failure.

Self leveling struts continually are trash. They do not last more than 2 to 3 thousand miles of highway driving before they are no longer safe. The adaptive cruise control randomly reads as "radar blocked". And will work only intermittently.