2013 Infiniti JX Complaint Log

THERE WAS A COUPLE OF INCHES OF FRESH SNOW ON THE STREETS. THIS WAS THE FIRST SNOW THAT THE CAR HAS SEEN. THE BRAKES DO NOT WORK IN SNOW. WHEN THE CAR STARTS TO SKID IN THE SNOW, THE ANTI LOCK BRAKE FEATURE APPEARS TO KICK IN, WHICH CAUSES THE CAR TO NOT BRAKE AT ALL. CAR SIMPLY CRUISES FORWARD WITHOUT ANY BRAKING AT ALL. PUMPING THE BRAKES APPEARS TO ACTUALLY HELP THE SITUATION IN THAT IT SEEMS TO RESET THE ANTI LOCK FEATURE AND ALLOWS THE BRAKES TO AT LEAST TEMPORARILY APPLY BEFORE THE CAR'S COMPUTER SWITCHES THEM OFF AGAIN. IN THIS INCIDENT, THERE WAS A SLIGHT DOWNHILL INCLINE, CAR CRUISED INTO REAR END OF CAR THAT WAS STOPPED IN FRONT. *TR

NHTSA CAMPAIGN ID NO. 13V139000. STARTED CAR. PULLED OUT OF PARKING LOT. THE BRAKES IN MY 2013 INFINITI JX35 HAD A COMPLETE FAILURE AND WOULD NOT STOP CAR AT ALL. TO AVOID ONCOMING TRAFFIC PULLED OVER TO A GRASSY AREA AND CRASHED INTO A BRICK STRUCTURE. *TR

CAR WOULDN'T MOVE FROM P (PARKING) GEAR AT FIRST. WHEN IT EVENTUALLY STARTED MOVING, IT WOULDN'T ACCELERATE TO MORE THAN 20 MILE PER HOUR EVEN THOUGH IT'S AT 5-6000 RPM AND EVENTUALLY THE CAR STOP MOVING COMPLETELY EVEN THOUGH THE ENGINE WAS ON. WAS TOLD BY THE DEALER THAT IT WAS DUE TO A DEFECTIVE TRANSMISSION SO BRAND NEW TRANSMISSION WAS INSTALLED. 1500 MILES(3 MONTHS) LATER THE CAR STOPPED MOVING WHILE DRIVING ON 2/11/14. CAR STARTED SLIPPING BACKWARD IN THE HILLY ROAD. LEAKY TRANSMISSION FLUID WAS AT THE SITE. DEALER IS INSTALLING ANOTHER "NEW" TRANSMISSION WHILE THERE ARE LESS 6500 MILES IN THE CAR. THE CAR HAS BEEN WITH THE DEALER FOR MORE THAN A WEEK NOW. *TR

THE HEADLIGHTS ON THE INFINITI JX 35 ARE NOT PROPERLY FOCUSSED AND MAKE NIGHT-TIME DRIVING HAZARDOUS AND DANGEROUS, ESPECIALLY IN RAIN AND SNOW CONDITIONS. REPEATED COMPLAINTS TO MY DEALER HAVE NOT RESULTED IN ANY ACTION WITH THE DEALER PLEADING INABILITY TO MAKE ANY ADJUSTMENTS.

THE STEERING WHEEL IS LOOSE EVERYTIME I APPLY BRAKE OR PEDAL OR TURNING CORNER. I BRING MY CAR TO DEALER THEY SAY ALL JX35 HAVE THE SAME SMALL AMOUNT OF PLAY IN COLUMN. THEY GIVE ME THE GRAND NEW ONE TO CHECK AND THE GRAND NEW ONE DO NOT HAVE THAT PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING WITH THAT. I CALL INFINITI HEADQUARTER AND THEY SAID THE SAME THING, THEY COULD NOT DO ANYTHING WITH THAT PROBLEM ??? *TR

DASH WENT BLANK AND TOTAL ELECTRONICS FAILED. VEHICLE TOWED TO INFINITI OF TAMPA ON 11/5/2013 AND NISSAN USA INFINITI DIVISION WAS ADVISED! WE REQUESTED THAT THE CAR BE DECLARED UNSAFE TO DRIVE AND A REPLACEMENT OR BUY BACK BY INFINITI WAS NEEDED. INFINITI ENTERED A STALLING TACTIC. REPAIRS WENT FROM ONE DAY TO 2 DAYS AND NOW WE ARE BEING TOLD THEY WILL NOT EVEN HAVE PARTS TILL AFTER DECEMBER 1ST, 2013. THE DEALER INFINITI OF TAMPA AFTER A LITTLE ROCKY START HAS BEEN GOING ABOVE AND BEYOND TO BE HELPFUL AND CO OPERATIVE ESPECIALLY WITH THE LOANER CAR ASSISTANCE! THE PROBLEM IS WITH NISSAN USA INFINITI DIVISION. WE REACHED A POINT WHERE WE WROTE THE BBB AUTOLINE AND THE ATTORNEY GENERAL OF FORIDA! IN RESPONSE NISSAN REMOVED THEMSELVES AND DIRECTED US TO GO TO THE BBB AUTOLINE IF FURTHER ASSISTANCE WAS NEEDED. NISSAN USA INFINITI DIVISION HAS DIVORCED ITSELF FROM TRYING TO ASSIST US ONCE WE CONTACTED OTHERS AS A RESULT OF THEIR STALLING! WE HAD AFTER OVER 10 DAYS CONCLUDED THAT INFINITI USA WAS NEVER GOING TO DO ANYTHING BUT STLL US AS LONG AS POSSIBLE! CONSUMER BEWARE OF THE UNSAVORY TACTICS OF NISSAN USA INFINITI DIVISION!! *TR

THE FRONT PASSENGER " AIRBAG OFF " LIGHT CAME ON WHILE ADULT WEIGHING 140 LBS. WAS SITTING IN FRONT PASSENGER SEAT & STAYED ON WHILE CAR WAS BEING DRIVEN. THIS INCIDENT HAS HAPPENED AT LEAST 15 TIMES. I HAVE OVER 8 VIDEO DOCUMENTS OF THE OCCURRENCE & HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP AT LEAST 7 TIMES TO ADDRESS THIS ISSUE. THE SERVICE DEPT. HAS PERFORMED OCCUPANCY SENSOR REPROGRAMMING MULTIPLE TIMES, BUT THE ISSUE DID NOT GET RESOLVED. ON 10/31/14, THE INFINITI SERVICE REPLACED THE PASSENGER SIDE SEAT BOTTOM FRAME. THIS DID NOT FIX THE AIRBAG SENSOR PROBLEM. INFINITI CORPORATE SENT AN EVENT MONITOR THAT INFINITI SERVICE INSTALLED ON 12/22/14. ON 1/30/15, INFINITI REMOVED THE EVENT MONITOR & IT WAS SENT TO INFINITI CORPORATE. THEIR RESPONSE WAS THAT IT IS WORKING THE WAY IT SHOULD. EVEN THOUGH A NATIONAL RECALL WAS SENT OUT ON THE ISSUE, INFINITI REFUSES TO DO ANYMORE TO PROPERLY RESOLVE THE SAFETY ISSUE. *TR

THE WARNING LIGHT FOR BACK UP COLLISION INTERVENTION SYSTEM AND THE BLIND SPOT WARNING (BSW) COMES ON SUDDENLY WHILE DRIVING. IT COMES ON AT DIFFERENT SPEEDS AND HAPPENS ON THE HIGHWAY DRIVING AS WELL AS CITY DRIVING. THE INFINTI DEALER IN TAMPA FL CANNOT FIX THE PROBLEM AND HENCE COMES UP WITH REASONS AND FALSE DIAGNOSIS. THEY ALSO BLAME THAT THE VEHICLE HAS HAD SOME BODY WORK DONE IN THE BUMPER WHICH IS NOT THE CASE AS THE VEHICLE HAS NEVER BEEN FOR ANY BODY WORK SINCE PURCHASED FROM THE SAME DEALER. *TR

THE PASSENGER SIDE AIR BAG LIGHT REMAINS ON EVEN THOUGH THE SEAT IS OCCUPIED. THAT MEANS THAT THE AIR BAG IS NOT OPERATIONAL EVEN THOUGH THE SEAT IS OCCUPIED. I NOTICED THAT THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE. *TR

PASSENGER SIDE AIR BAG LIGHT ON WITH AN ADULT SEATED. THE DEALER SAID NO CODES NO PROBLEM FOUND. THE AIR BAG LIGHT WILL GO OUT AFTER SEVERAL MILES. IT HAS BEEN IN 3 OR 4 TIMES TO THE DEALER AND NOT REPAIRED OR ANY PARTS REPLACED. UNSAFE. *TR

THE ENTIRE ELECTRONIC SYSTEM WENT DEAD. A CONNECTED CELL PHONE BECAME TOO HOT TO TOUCH! EVERY ELECTRONIC COMPONENT FAILED! NO SPEED OR ANY INDICATORS OF ANY KIND WORKED. GOT VEHICLE HOME INTO GARAGE AND LEFT ON CA TRIP. ON RETURN SCHEDULED SERVICE APPOINTMENT BUT THE JX35 WAS DEAD AND TOWED TO THE DEALER ON 11/5/2013 WHO SUPPLIED A LOANER CAR AND INDICTED A COMPUTER NEEDED TO BE REPLACED OR ABOUT 2 DAYS TO REPAIR. TODAY ON 11/11/2013 STILL NO WORD ON REPAIRS! STALLED ON BASIS THAT PARTS ARE NOT AVAILABLE! DUE TO THE HEAT GENERATED IN THE CELL PHONE THE FIRE POTENTIAL WAS GREAT! WE REQUESTED THAT INFINITI BUY BACK THIS 10 MONTH OLD VEHICLE WITH UNDER 5,000 MILES AND ARE AWAITING THEIR RESPONSE! BEWARE OF THE 2013 JX35 IT MAY HAVE A FAULTY COMPUTER THAT IS A POTENTIAL FIRE HAZARD!!!!! OUR MAJOR CONCERN IS THAT ANY REPAIR WOULD JUST BE TEMPORARY TILL THE NEXT ELECTRICAL PROBLEM DUE TO THE HEAT THE MALFUNCTION GENERATED! *TR

THE ENTIRE COMPUTER ELECTRICAL SYSTEM FAILED AND OVERHEATED THE ELECTRICAL COMPONENTS CAUSING THE CAR TO DIE OUT AFTER WE RETURNED IT TO OUR GARAGE! THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED ONE OR TWO DAYS DEPENDING ON PART DELIVERY. IT HAS BEEN 8 DAYS SINCE DELIVERY AND WE ARE TOLD THE PART IS NOT AVAILABLE ANYWHERE AND ON BACK ORDER! THE ONLY REASON WE CAN THINK OF FOR A CRITICAL COMPONENT NOT BEING AVAILABLE IS EITHER THIS IS AN EXTENSIVE PROBLEM OR THE DEFECTIVE PART NEEDS TO BE REDESIGNED TO PREVENT FUTURE FAILURES! WE NEED TO GET INFINITI TO AGREE TO A BUYBACK AND GET US INTO A NEW CAR OF THE SAME COLOR COMBINATION AND EQUIPMENT AS SOON AS POSSIBLE! THE LEMON JX35 THEY SOLD US CAN NO LONGER E TRUSTED BY ME OR MY FAMILY. *TR

THE ENTIRE ELECTRICAL SYSTEM FAILED AND OVERHEATED. THIS AUTOMOBILE COULD NEVER AGAIN BE CONSIDERED SAFE IN OUR OPINION. THE VEHICLE HAS BEEN AT INFINITI OF TAMPA SINCE EARLY NOVEMBER 4, 2013. WE WERE OLD TODAY THAT THE DEALERSHIP DOES NOT EVEN EXPECT TO RECEIVE THE PARTS UNTIL AFTER DECEMBER 1ST, 2013. THIS COULD BE A PLOY TO COVER THE EXTENSIVE REPAIRS THAT MAY BE NEEDED OR AN ATTEMPT TO TRY TO KEEP FROM REPLACING THE 10 MONTH OLD DEFECTIVE VEHICLE WITH LESS THAN 5,000 MILES ON IT!!! THIS VEHICLE NEEDS TO BE REPLACED WITH A BRAND NEW VEHICLE OF THE SAME COLOR IN & OUT AND ALL THE EQUIPMENT AND ACCESSORIES THAT WERE ON THE VEHICLE WE PURCHASED AS BRAND NEW!!! INFINITI IS OF COURSE STALLING RESOLUTION AND THE DEALER JUST WANTS US TO PAY UP AND BUY A NEW CAR W/O CONSIDERATION OF THE FACT THAT THE PRESENT VEHICLE IS DEFECTIVE!! *TR

OUR JX35 ELECTRICAL YSTEM OVERHEATED AND SHORTED OUT ALL DISPLAYS AND ELECTRONICS. WE LIMPED HOME W/O A SPEEDOMETER, DIRECTIONAL SIGNAL INDICATORS, NOTHING! THE CAR TOTALLY DEAD WAS TOWED TO INFINITI OF TAMPA. INFINITI OF TAMPA PROMISED THE VEHICLE IN NO MORE THAN 2 DAYS. THEY NOW TELL US PARTS ARE BACKORDERED AND IT MAY BE A MONTH BEFORWE THE PARTS ARE RECEIVED! WE WROTE THE BBB AND THIS DID GET INFINITI USA TO CALL US AND ADVISED WE WOULD BE COTACTED BY A CASE REOLUTION OFFICER SINCE WE CALLED BBB! WE DID NOT GET A CALL YET FROM THIS NEW CASE RESOLUTION OFFICER. INFINITI SEEMS TO BE BUYING TIME TO AVOID FACING THE FACTS THAT THE JX35 IS A LEMON TAKING OVER 30 DAYS TO REPAIR AND THEY MUST BUY THE JX35 BACK!! WE BELIEVE THE DEALER HAS BEEN TRYING TO REPAIR THE EXTENSIVE ELECTRICAL DAMAGE SINCE THE 5TH OF NOVEMBER AND THE PARTS STORY IS A SUBTRAFUGE TO AVOID THE BUYBACK BY INFINITI!!! *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, WHEN THE BRAKES BECAME UNRESPONSIVE. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A TECHNICIAN WOULD INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

UPON APPROACHING AN INTERSECTION MY WIFE WAS BRAKING TO A STOP. THERE WERE SOME BUMPS IN THE ROAD (SLIGHT WASHBOARD) THAT APPEARED TO UPSET THE BRAKING SYSTEM. THE SEATBELTS CONTRACTED QUICKLY AND TOOK UP ANY SLACK AND BECAME VERY TIGHT. THE BRAKES DID NOT RESPOND AND RESULTED IN A VERY HARD AND INEFFECTIVE PEDAL. THE CAR ENDED UP 1/2 WAY INTO THE INTERSECTION OR FURTHER BY THE TIME IT STOPPED. IT TRULY SEEMED TO TAKE AN ADDITIONAL 2 SECONDS TO RESUME WORKING. THIS ALSO HAPPENED THE PREVIOUS WEEKEND WHEN I WAS DRIVING. THIS TIME I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES. THE ROAD ALSO HAD A FEW RIPPLES ON IT AND THE BRAKES DID NOT RESPOND TO MY NOW VERY HARD FOOT. THE SEAT BELTS TIGHTENED LIKE I MENTIONED ABOVE AND WE ENDED UP FULLY ACROSS THE INTERSECTION BY THE TIME WE STOPPED. I HAD A CAR FULL OF KIDS AND THIS WOULD HAVE BEEN A NATIONAL STORY HAD SOMEONE BEEN COMING THROUGH THE INTERSECTION. THANK HEAVENS IT WAS CLEAR. I'VE DRIVEN MANY CARS AND NEVER HAD ANYTHING LIKE THIS HAPPEN BEFORE. IT IS VERY UNSETTLING. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE FAILURE OCCURRED AFTER THE VEHICLE WAS STOPPED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT ALSO STATED THAT REAR PASSENGER SIDE WINDOW MOTOR, BOTH MASTER SWITCHES ON THE FRONT AND REAR DRIVER AND PASSENGER SIDES WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

DRIVER VISOR SAGGED TO FOREHEAD LEVEL. IN FULL DOWN THE VISOR SAGGED AS WELL AS FULL UP TO BLOCK VISION AND HAVE THE VISOR AT FOREHEAD LEVEL. THERE IS NO ALTERNATE WAY TO HOLD THIS VISOR OUT OF THE WAY. PROBLEM HAS REPEATED ON 11/12/14. I AWAIT DEALER REPLY. *TR

A COUPLE OF MONTHS AFTER DRIVING MY 2013 JX35 I BEGAN EXPERIENCING A SHUDDER/SHAKING IN MY VEHICLE WHEN DRIVING IN THE 15 TO 25 MPH RANGE. THE ENTIRE CAR SHAKES SEVERELY. IT HAPPEN WHEN TRYING TO MAINTAIN SPEED IN THE RANGE OF 15 TO 25 MPH. THIS IS A RANGE COMMONLY DRIVEN IN SCHOOL ZONES, NEIGHBORHOODS AND FREEWAY TRAFFIC DURING RUSH HOUR. THEREFORE, THIS PROBLEM IS FREQUENT. THERE IS A FEELING THAT I WILL LOSE CONTROL OF THE CAR WHILE DRIVING. I BELIEVE IT IS GETTING WORSE WITH TIME. THE INFINITI DEALERSHIP WHERE I PURCHASED THE VEHICLE INITIALLY DENIED THE COMPLAINTS AND STATED IT WAS NORMAL FOR THE CAR TO PERFORM THIS WAY. I HAD TO ENLIST INFINITY USA TO GET THIS PROBLEM ADDRESSED. THE DEALERSHIP COMPLETED REPAIRS AND STATED THE CONDITION WAS REMEDIED. IT WAS NOT. THE CAR CONTINUES TO OPERATE WITH A SHUDDER IN THAT SPEED RANGE AND NOW WHILE TURNING CORNERS. *TR

VEHICLE HAS HAD 2 AIR BAG RECALLS, BOTH RECALL REPAIRS WERE COMPLETED AT DEALERSHIP. THE PASSENGER AIRBAG LIGHT CONTINUES TO INTERMITTENTLY TURN ON INDICATING THE PASSENGER AIR BAG IS OFF WHILE AN ADULT PASSENGER OF 140-180+ LBS IS OCCUPYING THE SEAT. THE CAR WAS TAKEN INTO THE DEALERSHIP TO REPAIR, AFTER 4 DAYS THEY ADVISED ME THEY WERE ABLE TO REPLICATE THE PROBLEM BUT THEY DIDN'T KNOW HOW TO FIX IT AND WOULD CONTACT THE ENGINEERS TO MAKE REPAIR. AFTER 8 DAYS IN THE SHOP I FILED A COMPLAINT WITH INFINITI CONSUMER AFFAIRS, THEY OPENED A CASE AND CONTACTED ME ON DAY 9. THE DEALERSHIP FINALLY CALLED BACK ON DAY 9 AND STATED THE SERVICE MANAGER DAN WOULD BE TAKING CARE OF THE CAR AND WOULD PROVIDE BETTER COMMUNICATION AND GET THE CAR FIXED. NO CALL FOR 5 MORE DAYS FROM THE DEALERSHIP REGARDING THE STATUS. REGIONAL SPECIALIST FROM CONSUMER AFFAIRS CALLED BACK (DAY 14) AND STATED DEALERSHIP IS NOW SAYING THEY WERE UNABLE TO REPLICATE THE ISSUE AND THE SERVICE TECH PREVIOUSLY "MIS-SPOKE". I HAVE ESCALATED MY COMPLAINT AT INFINITI CORPORATE. THE DEALERSHIP STILL HAS NOT CALLED (DAY 14) TO TELL ME WHAT IS GOING ON WITH MY CAR. THIS VEHICLE IS NOT SAFE AS YOU CANNOT BE SURE IF THE PASSENGER AIRBAG WILL DEPLOY UPON COLLISION. THIS VEHICLE SHOULD BE REMOVED FROM THE MARKET UNTIL THESE MAJOR SAFETY ISSUES ARE CORRECTED. *JS

NO FORWARD OR REVERSE IN GEAR, RPM WON'T GO OVER 2500 RPM IN GEAR; NEUTRAL OK. CAR TOWED IN TO DEALERSHIP. MULTIPLE DTC FOUND; REPLACED CVT TRANSMISSION ASSEMBLY. *TR

VEHICLE IS EQUIPPED WITH FORWARD COLLISION PREVENTION. WHILE DRIVING WITH CRUISE CONTROL ON, VEHICLE WILL OCCASIONALLY BRAKE EVEN THOUGH THERE IS NO VEHICLE IN FRONT. THERE IS USUALLY AN 18-WHEELER IN THE RIGHT LANE AT THE TIME. DEALER AND MANUFACTURER STATE THAT THEY AREN'T ABLE TO REPRODUCE AND THAT THERE ARE NO MALFUNCTION CODES. THEY INSIST THAT RE-ALIGNING SENSORS IS A MAINTENANCE ITEM AND REQUIRE PAYMENT OF $150 TO PERFORM THAT FUNCTION. THE DEALER ALSO STATES THEY AREN'T SURE THAT WILL FIX THE PROBLEM. VEHICLE HAS HAD ONE DEFECTIVE ICC SENSOR REPLACED AND MIS-ALIGNED SENSORS REALIGNED ONCE. *TR

CAR STRONGLY VIBRATES/SHUDDERS AT APPROX 20 MPH AND THEREAFTER, AND I HAD TO TAKE FOOT OFF PEDAL TO GET IT TO SHIFT GEARS. ENGINE LIGHT COMES ON. AT FIRST VISIT TO DEALER, ON 9/7/2013, (I'M CURRENTLY ON 4TH VISIT SINCE GETTING CAR), THEY CLAIMED TO REPAIR THE ISSUE, THOUGH REPAIR ORDER NOT CLEAR WHAT THEY DID. ON 10/5/13, SAME ISSUE. SERVICE ENGINE LIGHT ON, AND CAR HESITATES AND VIBRATES UPON ACCELERATION. PER SERVICE INVOICE, "IMPROPER CONNECTION PIN FITMENT". DEALERSHIP REPLACED FUEL INJECTOR, AND SAID PROBLEM SOLVED. ON 1/16/2014, SAME ISSUE. CAR SHUTTERING UPON ACCELERATION BTWN 15-45 MPH, AND ENGINE LIGHT ON. DEALER REPLACED TRANSMISSION, AND ONCE AGAIN, TOLD ME PROBLEM SOLVED. ON 3/24/2014, WHILE DRIVING ON TURNPIKE, SAME ISSUE. CAR VIBRATING UPON ACCELERATION, AND ENGINE LIGHT ON. HAD CAR TOWED BACK (APPROX 170 MILES). COMPLETELY UNSAFE TO DRIVE. DEALERSHIP REPLACED ENGINE CONTROL UNIT AND ENGINE CHASSIS (I THINK THAT'S THE CORRECT NAME), AND WAS TOLD - FOR THE FOURTH TIME - "PROBLEM SOLVED" (THOUGH INCREDIBLY, THE DEALER REFUSED TO PAY THE TOW CHARGE). IN TOTAL, I'VE HAD THE CAR ONLY APPROX 8 MONTHS, AND SO FAR, HAVE HAD THE FUEL INJECTOR, TRANSMISSION, ELECTRONIC CONTROL UNIT AND ENGINE CHASSIS REPLACED, CAUSING THE CAR TO BE IN THE SHOP FOR THIS PROBLEM A COLLECTIVE TOTAL OF APPROX 25 DAYS OR SO. THE CAR IS DANGEROUS TO DRIVE AND SOMEONE IS GOING TO GET SERIOUSLY INJURED. I HAVE NOW SEEN OTHER SIMILAR REPORTS AND COMPLAINTS ABOUT THIS PARTICULAR CAR, UNDER THE "COMPLAINTS" SECTION OF THE NHTSA. SOMETHING NEEDS TO BE DONE. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED WITH THE SEAT OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY STATED THAT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE BECAUSE THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AT THE TIME OF DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

THE WARNING LIGHT THAT INDICATES THAT THE PASSENGER AIRBAG IS DEACTIVATED ILLUMINATES WHILE THE PASSENGER SEAT IS OCCUPIED BY AN ADULT. I RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AND NOTHING WAS WRONG WITH THE CAR. THE LIGHT CONTINUED TO ILLUMINATE, SO I RETURNED THE CAR TO THE DEALER IN AUGUST OF 2014 AND WAS TOLD AFTER 5 DAYS THAT THEY TESTED THE SYSTEM AND CANNOT FIND ANYTHING WRONG WITH IT. I EVEN PRESENTED THE SERVICE MANAGER A VIDEO THAT MY WIFE TOOK ON A RECENT TRIP OF THE LIGHT CLEARLY ILLUMINATED WHILE SHE SAT IN THE SEAT. THE SERVICE MANAGER TOLD ME THAT EVEN THOUGH THE LIGHT ILLUMINATES, THE AIRBAG IS STILL ACTIVATED IN THE COMPUTER SYSTEM. THIS IS RIDICULOUS, HOW AM I SUPPOSED TO KNOW IF THE VEHICLE IS SAFE TO CARRY PASSENGERS? I HAVE NEVER BEEN NOTIFIED BY INFINITI THAT THERE IS A RECALL FOR THIS PROBLEM. I ONLY FOUND THE RECALL AFTER SEARCHING ON THE INTERNET. I AM THE ORIGINAL OWNER OF THE VEHICLE. I PLAN TO ESCALATE THIS SITUATION WITH INFINITI. THERE IS A CLEAR PROBLEM WITH THE DESIGN OF THIS VEHICLE THAT IS PUTTING THE OWNER'S PASSENGERS AT RISK. PLEASE FORCE INFINITI TO ADDRESS THIS ONGOING DEFECT. *TR

AFTER ABOUT 3000 MILES, I BEGAN TO EXPERIENCE A "BUCKING" OF THE CAR AT VERY LOW SPEED IN TRAFFIC (~10-15MPH). EXPERIENCED A LOSS OF POWER AND WOULD HAVE TO STOMP ON THE ACCELERATOR TO GET THE VEHICLE TO ACCELERATE. THIS BEGAN TO OCCUR REGULARLY UNTIL I DECIDED TO TAKE THE VEHICLE IN AS PART OF THE FIRST SERVICE. I WAS INFORMED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED AND THAT I WOULD HAVE TO WAIT FOR THE PART TO ARRIVE AND THAT THIS WAS A KNOWN SERVICE BULLETIN. MY DEALER HAS BEEN VERY ACCOMMODATING HOWEVER IT IS VERY UNNERVING TO HAVE TO REPLACE A TRANSMISSION JUST 5000 MILES INTO THE LIFE OF A VEHICLE. I AM ACTIVELY EXPLORING OPTIONS TO ADDRESS THE FINANCIAL LIABILITY THAT I NOW HAVE AS PART OF THE PURCHASE OF THIS VEHICLE. *TR

THE AIRBAG SENSOR FOR THE FRONT PASSENGER SEAT IS NOT WORKING WELL OR ACCURATELY. EVEN WITH A PERSON WHO IS 115 LBS AND 5'3" IN THE PASSENGER SEAT, THE SENSOR WILL GO ON AND OFF, NOT COMMITTING TO EITHER ACTIVATING THE AIRBAGS OR NOT. THE SENSOR IS NOT CONSISTENT AND IT IS EXTREMELY CONCERNING THAT PASSENGERS WILL NOT HAVE THE PROTECTION OF AN AIRBAG SHOULD THERE BE AN ACCIDENT. THIS HAS BEEN GOING ON SINCE WE FIRST OWNED THE CAR IN SUMMER OF 2013. WE HAVE BROUGHT IT TO THE ATTENTION OF THE DEALER MULTIPLE TIMES. THEY ASSURE US ALL SOFTWARE IS UP TO DATE FROM THE MANUFACTURER AND NO FURTHER ACTION IS REQUIRED. *TR

RECEIVED VEHICLE ON 8/15, BELOW IS THE PROBLEM WHICH HAVE IT AROUND 1 WEEK ON 8/24 WITH THE MILEAGE OF 300 1. WHEN DRIVING ON THE GARDEN STATE PLAZA IN A BUSY TRAFFIC, AT THE SPEED BETWEEN 10-15 MPH, FOLLOW WITH THE DISTANCE 2 VEHICLES, VEHICLE WAS SHUDDER FOR 2-3 SEC. FEELING IS THAT WHEN VEHICLE CHANGING GEAR RUM RUM SOUND FROM THE ENGINE. 2. STEERING WHEEL VIBRATION WHEN DRIVING ABOVE 60 MPH 3. VIBRATION IN THE GAS PEDAL WHEN ACCELERATION MORE THAN 45MPH 4. COMPUTER GAS METER IS INACCURATE REPORT TO DEALER ON 9/2, AND ADVISE THE TORQUE CONVERTER NEED TO REPLACE, AND NEED TAKE 1 WEEK TO REPAIR. VEHICLE WAS PICK UP ON 9/10/13, AND ADVISE ALL WORKS IS COMPLETE. ON 10/1/13. AT THE MILEAGE 1000. THE FOLLOWING HAPPEN AGAIN 1. STEERING VIBRATION/SHUDDER AGAIN AT THE SPEED 60 MPH AGAIN, 2. GAS METER IS NOT INACCURATE, AND CANNOT REFILL GAS FOR FULL TANK. 3. GAS PEDAL FEEL VIBRATION DEALER TECH TEST DRIVE THE VEHICLE AND STATED THAT THE VIBRATION IS NORMAL. THOSE VIBRATION IS COME FROM THE REACTION OF THE FRONT WHEEL. AND GAS METER IS JUST THE ESTIMATE MILEAGE SHOW, USER CANNOT USE AS ACCURATE MEASURE FOR REFILL THE GAS. 1 WEEK LATER, ON 10/8/13. DEALER CALL FOR PICK UP VEHICLE, AND REPLACE THE 'INSTRUMENT COMB" AND CALIBRATE ODOMETER. AS OF TODAY 10/18/13. VEHICLE STILL HAVE SHUDDER WHEN IN THE SPEED OF BETWEEN 10-15MPH, ESPECIALLY GOING UPHILL. PER DEALER ADVISE THE JX35 ENGINE IS CVT, NO CHANGING GEAR. BUT I CAN FEEL THAT THE SHUDDER IS COME FROM WHEN ENGINE CHANGE GEAR FROM FIST TO 2ND. NO FURTHER SOLUTION DEALER CAN BE PROVIDE. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR INSPECTION BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 05/12/14 MA THE CONSUMER STATED THE UPDATE WAS COMPLETED ON MONDAY APRIL 21, BUT DID NOT FIX THE PROBLEM. *TR

AUGUST 2013 - WHEN PRESSING THE ON THE BRAKE PEDAL TO STOP THE VEHICLE,IT WILL CONTINUE TO MOVE AND THE BRAKE PEDAL WILL GO DOWN TO THE FLOOR BUT IT WOULD NOT BREAK AND THE SEAT BELT TIGHTENS AND ALMOST REAR ENDED THE FRONT CAR. I TOOK THE CAR TO THE INFINITI DEALER AND THEY REPLACED THE MASTER CYLINDER AND BLEND SYSTEM. THE SAME PROBLEM HAPPENED AGAIN IN JULY 2014, RAN THROUGH A RED LIGHT DUE TO BREAK PEDAL GOING TO THE FLOOR AND WOULD NOT BRAKE AND THE SEAT BELT GOT TIGHTER. TOOK THE CAR TO INFINITI DEALER REPLACED MASTER CYLINDER AND BRAKE BOOSTER. I FILLED A COMPLAINED TO INIFINITI MOTORS, SINCE I'M WORRIED THERE MIGHT BE A PROBLEM CAUSING BRAKE FAILURE. *TR

I HAD ONLY OWNED THIS VEHICLE (INFINITI JX35) FOR A FEW WEEKS WHEN I NOTICED THAT IN STOP AND GO TRAFFIC AND/OR SLOW SPEEDS (15-30 MPH) THE FRONT END WOULD SHAKE AND SHUDDER UNCONTROLLABLY AS IF THE CAR WAS GOING TO STALL. THE ONLY REMEDY WAS TO BUMP ON THE ACCELERATOR TO GET IT GOING FASTER. THIS MADE FOR VERY DANGEROUS DRIVING CONDITIONS AS YOU WERE CONSTANTLY SURGING FORWARD TO KEEP THE CAR FROM SPUTTERING. APPARENTLY INFINITI WAS AWARE OF THIS PROBLEM PRIOR TO SELLING ME THIS CAR AS A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED 7/13/2013. THE BULLETIN DESCRIBES THE PROBLEM AS A TORQUE CONVERTER ISSUE AND RECOMMENDS REPLACING THE CONVERTER, WHICH REQUIRES TEARING APART THE TRANSMISSION, HOWEVER AFTER 3 DAYS IN THE SHOP REPLACING THE TORQUE CONVERTER, THE DEALERSHIP (INFINITI OF NORWOOD, NORWOOD, MA) CALLED ME TO TELL ME THAT THIS DID NOT SOLVE THE PROBLEM AND THAT THEY WOULD NOW HAVE TO REPLACE THE TRANSMISSION. IN A BRAND NEW CAR...RIDICULOUS! NOW I AM BEING TOLD THAT THE TRANSMISSIONS ARE BACK ORDERED FOR 3-4 WEEKS AND OH, BY THE WAY, THERE ARE 2 OR 3 CARS AHEAD OF YOU WAITING WITH THE SAME ISSUE. THIS IS A VERY SERIOUS ISSUE AND IN MY OPINION REPRESENTS A BREACH OF GOOD FAITH BY DEALERS SELLING THESE VEHICLES. MY CALLS TO THE SALES REP AND THE GM HAVE GONE UNANSWERED FOR 5 AND 3 DAYS RESPECTIVELY. BUYER BEWARE ON THESE VEHICLES. *JS

PASSENGER AIRBAG LIGHT STATES OFF WHEN A PERSON IS SITTING IN SEAT.. SUV HAD RECALL TO FIX THE PROBLEM BUT EVERY SO OFTEN IT STILL HAPPENS.. VERY WORRIED AIRBAG WONT DEPLOY IN ACCIDENT.. DEALER DOES NOT KNOW HOW TO REFIX THIS PROBLEM.. PLEASE HELP. *TR

WITHIN THE INITIAL 12K MILES OF OWNING THIS JX35, WE'VE EXPERIENCED A SERIOUS PROBLEM WITH THE JX35 PASSENGER AIR BAG INDICATOR LIGHT. MY WIFE IS APPROX. 130 LBS. AND THE LIGHT COMES ON NUMEROUS TIMES INDICATING THAT THE AIRBAG WILL NOT FUNCTION DURING AN ACCIDENT. THIS IS A SERIOUS AND SIGNIFICANT SAFETY ISSUE WHICH NISSAN HAS BEEN UNABLE TO FIX. IT'S BEEN RECALLED TWICE AND HAS BEEN TO THE DEALERSHIP OVER FIVE (5) TIMES FOR THIS SPECIFIC PROBLEM. IT IS CURRENTLY AT THE DEALERSHIP AND WE'VE TOLD THEM TO BUY BACK THE CAR. WE HAVE FILED A FORMAL COMPLIANT WITH NISSAN CUSTOMER AFFAIRS, COMPLAINT # 15766361, AND WILL AWAIT THEIR COMMENTS. IF THAT FAILS, WE WILL ENACT THE TEXAS LEMON LAW TO HAVE THE CAR RETURNED. JUST TODAY, THE SERVICE DIRECTOR SAID THEY WERE ABLE TO REPLICATE THE ISSUE WHEN ONE OF THEIR FEMALE SERVICE TECHNICIANS RODE IN THE PASSENGER FRONT SEAT, SITTING SIDEWAYS ON 1/2 OF THE SEAT. THEN, THEY WENT ON TO SAY THE LIGHT DID IN FACT COME ON, CAME TO A RED LIGHT, WAITED SEVEN SECONDS AND THE LIGHT WENT OFF. THEY SAID IF THIS HAPPENS, YOU SHOULD COME TO A COMPLETE STOP SO THAT IT RECALIBRATES ITSELF. I ASKED IF THEY THOUGHT THIS WAS NORMAL. THEY SAID, "YES". I THEN ASKED, IF THE LIGHT IS ON, AND SOMEONE HITS THE FRONT END OF OUR CAR AND MY OCCUPANT SUFFERS DEATH OR SERIOUS INJURY, DO I THEN GET MY "SEVEN SECONDS" BACK BEFORE THE CRASH TO RESET THE SEAT? COMPLETE AND UTTER NONSENSE. THESE DEALERS KNOW EXACTLY WHAT IS GOING ON WITH THIS CAR. THEY ARE PUTTING ALL OF US AT RISK WHO USE THE FRONT PASSENGER SEAT. THEY HAD THE AUDACITY TO ACCUSE MY WIFE OF NOT SITTING PROPERLY IN THE SEAT. HOW SEXIST! NO OTHER VEHICLE WE'VE OWNED OR RENTED HAS EVER DEMONSTRATED THIS ISSUE. THIS CAR IS A LEMON AND NISSAN MUST BE HELD ACCOUNTABLE. NHTSA TESTS THE CAR WITH AIRBAGS, OUR CAR DOESN'T HAVE THAT WORKS CORRECTLY AND THEY REFUSE TO FIX IT. *TR

THE PASSENGER SIDE AIRBAG "OFF" LIGHT COMES ON INTERMITTENTLY WHEN THERE IS A FRONT ADULT PASSENGER IN THE SEAT. BOTH MYSELF (145#) AND MY 13 YEAR OLD SON (115#) HAVE HAD IT OCCUR ON MULTIPLE OCCASIONS. I HAVE TAKEN IT TO THE DEALER TWICE (7/8/13 AND 1/6/14) AND WAS TOLD THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. DEALERSHIP STATED THE INFINITI CORPORATE OFFICE FLEW IN A TECHNICIAN TO LOOK AT THE CAR. SINCE LIGHT DID NOT COME ON FOR THEM, THEY REFUSED TO REPLACE ANY PARTS. LIGHT CAME BACK ON WHILE MY SON WAS SEATED IN A PROPER POSITION (INFINITI WAS NICE ENOUGH TO PROVIDE ME WITH A "HOW TO" SIT ON THE SEAT ARTICLE) ON 1/14/14 AND I VIDEOTAPED IT ON MY CELLPHONE FOR PROOF. I WILL BE MAILING A CERTIFIED LETTER TO INFINITI FOR VIOLATION OF THE LEMON LAW SINCE THIS EQUIPMENT FAILURE COULD RESULT IN SERIOUS BODILY INJURY OR DEATH. *TR

TO WHOM IT MAY CONCERN, WE ONLY HAD THIS BRAND NEW VEHICLE ABOUT 3-4 WEEKS WHEN IT STARTED TO EXHIBIT MAJOR FRONT END SHAKING/STEERING ISSUES WHEN OPERATING/ACCELERATING THE VEHICLE BETWEEN 15-25 MPH. THIS IS A HIGHLY UNSAFE SITUATION THAT COULD CAUSE THE OPERATOR TO LOSE CONTROL OF THE VEHICLE. THERE WAS A TECHNICAL SERVICE BULLETIN (ITB13-020) ISSUED BY NISSAN/INFINITI ON JUNE 12TH IDENTIFYING THIS AS A MANUFACTURING DEFECT AND IMPACTING JX35 VEHICLES MANUFACTURED ON OR BEFORE MARCH 26, 2013. UNFORTUNATELY, THE REPAIRS REQUIRED ON THIS BRAND NEW LUXURY VEHICLE ARE EXTENSIVE AND INVOLVED MAJOR WORK TO THE POWER TRAIN (SEE DETAILED REPORT BELOW). NISSAN/INFINITI HAD TO KNOW ABOUT THIS ISSUE ON OR BEFORE MARCH 26TH SINCE THAT IS WHEN THEY OFFICIALLY CHANGED OUT THE PART(S) ON THE ASSEMBLY LINE WHICH IS WELL BEFORE THEY SOLD ME THIS VEHICLE WITH (KNOWN) MAJOR DEFECTS CAUSING IT TO BE HIGHLY UNSAFE TO OPERATE. VEHICLE DETAILS VIN #:[XXX] PURCHASE DATE: JUNE 9TH 2013 PURCHASE LOCATION: INFINITY OF NORTH SCOTTSDALE 2013 INFINITI JX35 POWER TRAIN ISSUES DESCRIPTION: 03700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER TECHNICAL SERVICE BULLETIN NO: ITB-13-020 DATE OF BULLETIN: 07/12/2013 IMPACTS: JX35 MANUFACTURED ON OR BEFORE MARCH 26, 2013 SUMMARY DESCRIPTION: INFINITI: MAY BE SHUDDER FROM THE TORQUE CONVERTER AT 18-35 MPH . *KB YPDATED 7/22/13. *PE VEHICLE REPAIR LOCATION COULTER INFINITY 6225 EAST TEST DRIVE MESA, AZ 85206 VEHICLE DROP OFF DATE: 7/22/2013 PICKUP DATE: VEHICLE REPAIRED AND PICKED UP AS OF 8/7/2013 MAJOR WORK COMPLETED: - REPLACED TORQUE CONVERTER ASSEMBLY UNIT (REQUIRES SEPARATING TRANSMISSION FROM ENGINE) - REPLACED ELECTRIC POWER STEERING UNIT - REPLACED OTHER PARTS INCLUDING: NS-3 CVT TRANSMISSION, NISSAN LONG LIVE, GAUGE OIL LEVEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED UPON MAKING A TURN. THE VEHICLE FAILED TO DECELERATE UNTIL AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY REPLACED THE VEHICLE WITH A DIFFERENT MODEL. THERE WAS A VOLUNTARY RECALL ISSUED BY THE MANUFACTURER PRIOR TO THE PURCHASE OF THE VEHICLE. THE RECALL WAS RELATED TO THE BRAKES. THE DEALER DID NOT PERFORM THE REMEDY REPAIR BEFORE THE VEHICLE WAS SOLD. THE APPROXIMATE FAILURE MILEAGE WAS 800.

MOVING AT FREEWAY SPEED, WITH AN ADULT PASSENGER IN THE PASSENGER SEAT, AIRBAG LIGHT CAME ON INDICATING AIRBAG WAS NOT FUNCTIONING. I HAVE A VIDEO OF THE EVENT - LIGHT ON - AS IT HAPPENED. THIS WAS LESS THAN 48 HOURS AFTER AN INFINITI TECHNICIAN SAID THAT THE PASSENGER AIRBAG WAS OPERATING "AS INTENDED". I HAVE TAKEN THE VEHICLE IN FOR THIS PROBLEM REPEATEDLY AND HAVE EVEN SHOWN THEM THE VIDEOS TAKEN AS IT OCCURRED. UNLESS THEY INTENDED TO SELL A NEW CAR WITHOUT FUNCTIONING AIRBAG, THEY ARE COVERING UP A WIDESPREAD DEFECT OR SOMETHING. THEY REFUSE TO ADDRESS THE ISSUE, EVEN WHEN SHOWN A VIDEO OF IT HAPPENING. THEY SAID THEIR DIAGNOSTIC TOOLS SHOW IT IS OPERATING AS INTENDED BUT WILL NOT PROVIDE AN EXPLANATION AS TO WHY THE AIRBAG IS COMING ON...EVEN WHEN SHOWN THE VIDEO. *TR

WHEN FUEL IS LOW AND LOW WARNING LIGHT COMES UP, DISTANCE TO EMPTY APPROXIMATELY 20 MILES. FILL GAS TANK WITH APPROXIMATELY 4 GALLONS OF GAS AND DTE CONTINUES TO DISPLAY 20 MILES EVEN AFTER TURNING CAR OFF/ON OVER SEVERAL DAYS AND DRIVING APPROXIMATELY 30 MILES. DTE DOES NOT RESET UNTIL TANK IS FILLED UP. THIS HAPPENED SEVERAL TIMES. DEALER (COMPETITION INFINITI IN SMITHTOWN NY) TOLD ME THIS IS NORMAL? *TR

THE PASSENGER SIDE AIRBAG STAYS ON WITH A PASSENGER SEATED SOME TIMES.FACTORY REP SAID AFTER TESTING IT THAT IT IS WORKING AS DESIGNED. IT IS NOT A RELIABLE SYSTEM IT MAY WORK NORMAL FOR TWO OR THREE WEEKS AND THEN STAY ON THREE TIMES IN TWO DAYS. *TR

WE BOUGHT A 2013 INFINITI JX35 ON 4/25/2013.VIN# [XXX]. WE HAVE14,000 MILES ON IT TO DATE.THIS CAR HAS AN INTERMITTENT TRANSMISSION PROBLEM SINCE WE PICK IT UP.. THE DEALER IS AWARE OF THE PROBLEM. WE HAVE TAKEN THE CAR IN 4 TIMES NOW BUT THE DEALER HAS NOT BEEN ABLE TO REPLICATED & RECORD. THIS PROBLEM CAN BE FOUND ON MOST EVERY INFINITI FORUM. NISSAN IS AWARE OF THE PROBLEM.THE OTHER DAY I WAS CROSSING AN INTERSECTION WHEN IT DECIDED TO ACT UP. THIS CAUSED A NEAR MISS. NOW I SEE THIS PROBLEM AS A REAL SAFETY ISSUE.THE DEALER COAST INFINIT SUGGESTED I REACH OUT TO CONSUMER AFFAIRS FOR ASSISTANCE IN RESOLVING. I'M OPEN TO SUGGESTIONS AS I'M NOT INTERESTED IN DRIVING THIS VEHICLE AS IT IS STANDS TODAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE WAS 45 MPH AND CRASHED INTO A TREE. THE CONTACT, WHO WAS A PASSENGER IN THE VEHICLE, SUSTAINED A FRACTURED STERNUM DUE TO THE FRONT PASSENGER'S SIDE AIR BAG FAILING TO DEPLOY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT OF THE AIR BAG FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 8,400. *TR

WITH FULL SIZE PASSENGER IN THE PASSENGER SEAT, THE AIRBAG WARNING LIGHT IS ON EVEN AFTER RAISING OFF THE SEAT AND RELOCATING IN THE SEAT. IF ENGINE IS RESTARTED THE LIGHT GOES OFF. THREE ATTEMPTS BY THE DEALER TO REMEDY WITH NO RESULTS. THIS LIGHT WAS EVEN LIT AS I PICKED UP VEHICLE WHEN RECALL WAS PERFORMED, WHICH WAS THE SECOND ATTEMPT TO REMEDY. TODAY WAS THE THIRD ATTEMPT AT WHICH THEY FOUND NO CODES AND NO DEFECTIVE PART, SO NO EFFORT WAS MADE TO REPAIR BUT THE LIGHT WAS ON LAST WEEK. *TR

FROM THE FIRST WEEK OF PURCHASE MANY ELECTRICAL PROBLEMS MIRRORS DON'T RETURN TO DRIVE PASSION, WINDOWS WHILE DRIVING GO UP AND DOWN AT RANDOM THEN THE AUTO UP DOESN'T WORK FOR DAYS THEN JUST STARTS WORKING AGAIN DASH LIGHT GO DARK GPS AND RADIO DO NOT WORK WHEN COLD UNTIL AFTER CAR STARTS TO WARM UP THEN ELECTRICAL SLOWLY RETURNS SEAT DOES NOT KEEP MEMORY, LUGGAGE RACK HAS BEEN REPLACED 4 TIMES DRIVER SIDE RACK COMING COMPLETELY OFF, LOUD SQUEALING NOISE COMING FROM THE FAN HAD TO BE TRAILER BACK TO DEALER. DEALER SAID NOTHING WAS WRONG, TIE ROD BOOT BURST ON DRIVERS SIDE, BATTERY WENT DEAD HAD TO BE JUMP STARTED DEALER SEEMS TO HAVE NO ANSWERS JUST EXCUSES OR WANTS TO BLAME ME FOR THE MANY PROBLEMS. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DASHBOARD MADE A RATTLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,809.

I WAS TRAVELING APPROXIMATELY 45 MPH ON ROUTE 73 IN MARLTON NJ. THE BRAKES LOCKED (WITHOUT ME BRAKING) THIS SEEMED TO BE THE AUTO EMERGENCY BRAKING SYSTEM. THERE WAS NOTHING IN FRONT OF ME- NO CAR, PERSON OR OBSTACLE. THE CAR BEHIND ME NEEDED TO SWERVE TO AVOID ME. THIS IS A SERIOUS SAFETY CONCERN. THIS HAPPENED ONE OTHER TIME AND IT DIDN'T OCCUR TO ME THE SERIOUSNESS THE FIRST TIME BECAUSE I WAS REVERSING SLOWLY. AGAIN THERE WAS NO OBSTACLE AND NO REASON FOR THE CAR TO SUDDENLY BRAKE. THE DCA WAS NOT IN USE AT THE TIME EITHER. THIS IS THE SECOND SERIOUS SAFETY ISSUE I HAVE HAD WITH THIS VEHICLE. FIRST WAS THE FRONT PASSENGER AIRBAG - WOULD NOT ENGAGE WHILE AN ADULT PASSENGER WAS SEATED. THIS EVENTUALLY GOT CORRECTED AFTER 4 VISITS TO THE DEALER. *TR

WE HAVE TAKEN OUR 2013 INFINITI JX35, MANUFACTURED IN 9/12, TO THE DEALER THREE TIMES IN 7 MONTHS TO HAVE THEM INSPECT THE PASSENGER AIRBAG SENSOR. WHEN PASSENGERS (FULL-SIZED ADULTS) SIT IN THE SEAT, OCCASIONALLY THE DASHBOARD LIGHT INDICATES THE AIRBAG IS NOT OPERATIONAL. THE DEALER AND INFINITI REFUSE TO ACKNOWLEDGE OR CORRECT THE ISSUE, DESPITE AN ACTIVE RECALL ON THIS VERY ISSUE FOR OVER 80,000 NISSAN/INFINITI VEHICLES. INFINITI INSISTS OUR VIN IS NOT AMONG THE RECALLED VEHICLES, YET REFUSES TO PROVIDE THE EXACT DATE OF MANUFACTURE IN ORDER FOR US TO INDEPENDENTLY CHECK NHTSA RECORDS. *TR

ADULT FEMALE APPROX 115 LBS SITTING IN FRONT PASSENGER SEAT WHEN AIR BAG LIGHT STAYED ON, INDICATING AIR BAG WOULD NOT DEPLOY IN EVENT OF A CRASH. THIS HAS CONTINUED DESPITE BRINGING BACK TO DEALERSHIP, WHICH ADVISES WORKING AS INTENDED.

WHILE A NORMAL SIZED PERSON WAS IN PASSENGER SEAT, AIR BAG LIGHT TURNED ON, THUS RENDERING AIR BAG OFF AND NON OPERATIONAL IF NEEDED IN A CRASH. ADDITIONALLY, IF A PERSON WAS SEATED IN THE CAR PASSENGER SEAT, GOT OUT OF CAR, AND THEN RETURNED TO SEAT, THE AIR BAG LIGHT WOULD TURN ON AND RENDER THE AIR BAG NON OPERATIONAL WHEN A NORMAL SIZED PERSON WAS SEATED IN THE PASSENGER SEAT. CAR WAS RETURNED TO INFINITY DEALER. THEY WERE ABLE TO DUPLICATE THESE SITUATIONS. THEY BROUGHT THEIR ENGINEER INTO EVALUATE CAR. HE STATES THE CAR AIR BAG IS FUNCTIONING PROPERLY, WHEN IT IS CLEARLY NOT. WE WERE TOLD IF A PERSON LEAVES THE VEHICLE AS I DESCRIBED ABOVE. THAT WE NEED TO TURN CAR OFF FOR AIR BAG TO WORK PROPERLY IN THAT SITUATION. IT DOES NOT STATE THIS ANYWHERE IN THE OWNER MANUAL. THEY COMPLETELY IGNORED THAT THE PASSENGER SEAT AIR BAG TURNS OFF FOR NO APPARENT REASON WHEN A NORMAL SIZED PERSON IS SEAT IN THE SEAT DESPITE ME TAKING PICTURES OF THAT SCENARIO AND SHOWING THEM VIDEO EVIDENCE THAT IT DOES SUCH. I HAVE RETURNED THE VEHICLE TO THE DEALER 4 TIMES. THEY HAVE REPLACED THE SENSOR RECALL (NHTSA CAMPAIGN NUMBER: 13V069000) IN THE PASSENGER SEAT 3 TIMES WITHOUT FIXING THE DEFECT ON MY CAR. THEY ARE NOW TELLING ME THAT THE AIR BAG IS WORKING PROPERLY, BUT IT IS CLEARLY NOT. THIS IS A SERIOUS SAFETY ISSUE THAT NISSAN/INFINITY IS IGNORING. THERE ARE MANY DOCUMENTED CASE REPORTS ON INTERNET OF SAME SITUATION.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LAMP ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT THEY NEEDED TO UPDATE THE SOFTWARE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 11,000.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BECAUSE THE FRONT PASSENGER'S SIDE AIR FAILED TO RECOGNIZE WHEN THE PASSENGER'S SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE, HOWEVER THE FAILURE WAS NOT CORRECTED AND THE CONTACT WAS NOT AWARE IF THE AIR BAG SENSOR WAS REPLACED. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V069000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 7,000. UPDATED 10/22/13 *CN