2013 Infiniti JX Complaint Log

HAVE NOTICED THAT THE PASSENGER AIR BAG OFF WARNING LIGHT COMES ON INTERMITTENTLY WITH AN ADULT PASSENGER SEATED IN THE PASSENGER SEAT. THIS SEEMS TO BE A COMMON PROBLEM WITH SEVERAL OF THE INFINITI JX35 MODELS. THIS IS A SERIOUS CONCERN AS THE AIR BAG IN NOT ARMED, PROVIDING NO PROTECTION TO THE FRONT SEAT PASSENGER. I PLAN TO TAKE THE VEHICLE TO THE DEALERSHIP ON MONDAY. SO FAR I HAVE NOT HAD A RECALL NOTICE FROM INFINITI ON THIS ISSUE. *TR

MY JX35 PASSENGER AIRBAG DEACTIVATION LIGHT TURNS ON RANDOMLY. I TOOK MY AUTOMOBILE TO THE DEALER AT LEAST FOUR TIMES AND THEY COULDN'T REPRODUCE IT. I RECORDED SEVERAL VIDEOS OF THIS ISSUE WHERE MY WIFE OR EVEN MYSELF IS IN THE PASSENGER SEAT AND THE DEACTIVATION AIR BAG LIGHT TURNS ON WHILE THE CAR IS IN MOTION. A BIG SAFETY PROBLEM. ALSO EXPERIENCING A PROBLEM WITH THE CITY MPG, I OBTAINING AN AVERAGE OF 10MPG. *TR

I'M EXPERIENCING A PROBLEM WITH THE CITY MPG PERFORMANCE. I OBTAINING AN AVERAGE OF 10MPG DRIVING IN THE CITY ONLY. I TESTED ON THE HIGHWAY AND OBTAINED 20.5 MPG. AVERAGE WILL DEPEND ON THE CITY VS HIGHWAY MILES DRIVEN. *TR

WHILE DRIVING MY INFINITI JX35 I HAVE NOTICED THAT THE AIR BAG LIGHT, INDICATING THAT THE AIR BAG IS TURNED OFF, WILL COME ON WHILE MY WIFE IS SITTING IN THE PASSENGERS SEAT. SHE WEIGHS ABOUT 150LBS SO THE AIR BAG SHOULD ALWAYS BE ON WITH HER SITTING IN THE SEAT. *TR

PASSENGER AIRBAG SENSOR IS EXTREMELY SENSITIVE TO FRONT PASSENGER POSITION. IF INDIVIDUAL DOES NOT SIT ABSOLUTELY PERFECT, THE INDICATOR LIGHT COMES ON INDICATING THE AIRBAG IS OFF. I AM BECOMING VERY CONCERNED. *TR

SAME SERIOUS PROBLEM AS NOTED BY MANY OTHER CONSUMERS ON HTTP://WWW.ARFC.ORG/COMPLAINTS/2013/INFINITI/JX35/. PASSENGER AIRBAG LIGHT REMAINS LIT INDICATING AIRBAG WILL NOT DEPLOY IN ACCIDENT WHILE ADULT PASSENGER IS SEATED. THIS ISSUE WAS NOTED ON THE DAY OF DELIVERY (1/18/2013). CAR WAS TAKEN BACK FOR A FIX. REPORT FROM DEALERSHIP INDICATED IT WAS PROBABLY DUE TO LOCATION OF THE WEIGHT OF THE PASSENGER WHILE SEATED AS THEY COULD NOT DUPLICATE THE CONDITION. WHEN WE WENT BACK TO PICK UP THE CAR, WE NOTICED THAT THE ISSUE HAS NOT GONE AWAY AS THE LIGHT STILL STAYS ON (I.E. PASSENGER SIDE AIRBAG IS OFF) EVEN THOUGH A 124LB ADULT IS SEATED. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE INVESTIGATED IMMEDIATELY BEFORE ANY FATALITIES HAPPEN. MOST IMPORTANTLY, WE HAD MY WIFE SIT IN ANOTHER JX35 ON THE LOT AND PASSENGER SIDE AIRBAG LIGHT STILL STAYED ON. THIS IS CLEARLY A SYSTEMIC DESIGN ISSUE AND NOT ISOLATED TO ONE CAR. CAR IS CURRENTLY AT THE DEALERSHIP AND THEY ARE TRYING TO CONFIRM FROM INFINITI IF THERE IS SOME WAY TO LOWER THE WEIGHT THRESHOLD SO LIGHTER PEOPLE WILL BE DETECTED AND AIRBAG WILL BE ACTIVATED. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN DRIVING ON ANY CEMENT ROAD SURFACE AT 60 MPH OR MORE, THE FRONT END OF THE VEHICLE WOULD SHAKE ABNORMALLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND AFTER SPEAKING WITH THE MANUFACTURER, THE DEALER STATED THAT THERE WAS NO FIX FOR THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE WAS 8,000. *TR

NORMAL SIZED ADULT SITTING IN THE PASSENGER SEAT, LESS THAN 200 LBS, AIR BAG INDICATOR IS LIT INDICATING AIR BAG IS OFF AND NOT FUNCTIONING. TOOK BACK FOR RECALL, THEY SAID NOTHING NEEDED TO BE DONE. DEALER CLAIMS AIR BAG IS FUNCTIONING NORMALLY. WHEN I CALLED CUSTOMER CARE AND TOLD THEM I HAD NO CONFIDENCE THAT THE AIRBAG WOULD DEPLOY IN THE CASE OF AN ACCIDENT, HER RESPONSE WAS "MY FIRST LINE OF DEFENSE IS A SEAT BELT." REALLY? WHAT'S THE POINT OF HAVING AN AIRBAG THEN? *TR

AIR BAG SENSOR TURNS OFF INTERMITTENTLY. IT WILL HAPPEN IN THE MIDDLE OF A DRIVE. TOOK CAR TO DEALER TO HAVE IT SERVICED. THEY TOLD ME THE SENSOR WAS RESET AND IF IT HAPPENED AGAIN THEY WOULD REPLACE IT. WHEN IT HAPPENED AGAIN ABOUT A MONTH LATER I GOT A DIFFERENT STORY. I TURNED IT IN TO THE DEALER AND LATER IN THE SAME DAY I HEARD THAT NISSAN HAD RECALLED THE AIR BAG SENSOR ON 5 MODELS, INCLUDING THE JX35. WHEN I PICKED IT UP, THE SERVICE DEPARTMENT GAVE ME THE SAME STORY, THEY RECALIBRATED THE SENSOR AND TO BRING IT BACK IF THERE WERE MORE PROBLEMS AND IT WOULD BE REPLACED. *TR

THE PASSENGER AIRBAG LIGHT TURNS ON WHEN MY WIFE SITS IN THE SEAT. SHE WEIGHS 100 POUNDS AND THE AIRBAG SHOULD NOT BE TURNED OFF. THIS OCCURS ABOUT 85% OF THE TIME WHICH IS UNACCEPTABLE. CLEARLY THIS IS A SAFETY ISSUE. THE DEALERSHIP AND INFINITI HAVE NOT OFFERED AN EXPLANATION OR RESOLUTION AFTER REPEATED INQUIRIES. *TR

THIS VEHICLE HAS BEEN EXHIBITING INTERMITTENT PASSENGER AIRBAG ON/OFF WHEN A PASSENGER IS SEATED ON THE PASSENGER SEAT. THE PASSENGER AIRBAG OFF LIGHT COMES ON 40% OF THE TIME WHEN A PASSENGER WEIGHING 120 LBS IS SEATED ON THE PASSENGER SEAT. THIS IS A SERIOUS SAFETY ISSUE WHEN A COLLISION HAPPENS IF 50% OF THE TIME AN AIRBAG WILL NOT DEPLOY. DEALERSHIP CONFIRMS THIS IS NORMAL OPERATION OF THE VEHICLE WHEN SOMEONE WEIGHING 120 - 130LBS IS SEATED IN PASSENGER SEAT. I HAVE VIDEO PROOF OF PASSENGER AIRBAG OFF LIGHT TURNING ON ALL OF THE SUDDEN WHEN DRIVING AT A HIGHWAY AT 80 MPH. *TR

THE PASSENGER AIRBAG LIGHT COMES ON AND OFF RANDOMLY WITH THE ADULT PASSENGER SITTING ON THE SEAT. IN ANOTHER WORD, THE AIRBAG IS DISABLED OR ENABLED. THIS IS A SERIOUS SAFETY ISSUE, AND THE MANUFACTURE INFINITI CONSUMER AFFAIR TEAM CANNOT PROVIDE EXPLANATION AND A SOLUTION TO ADDRESS THE ISSUE. *TR

THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATES (I.E., THE WARNING LIGHT INDICATES THAT THE AIRBAG IS OFF) EVEN THOUGH THERE IS AN ADULT PASSENGER SITTING IN THE FRONT PASSENGER SEAT AND THAT ADULT PASSENGER IS PROPERLY SEATED AND WEARING A SEAT BELT. THIS ISSUE HAS BEEN REPORTED BY MANY INFINITI JX OWNERS ONLINE AT WWW.INIFINTIJXFORUM.COM THE DANGER IS THAT WE DO NOT KNOW IF IT IS THE WARNING LIGHT THAT IS FAULTY (I.E., AIRBAG WILL ACTUALLY DEPLOY IN AN ACCIDENT) OR IF THE AIRBAG SENSOR IS FAULTY (I.E., AIRBAG WILL NOT DEPLOY IN AN ACCIDENT). *TR

THE PASSENGER-SIDE AIRBAG DOES NOT ALWAYS ACTIVATE WHEN THERE IS AN ADULT PASSENGER IN THAT SEAT. THE INDICATOR LIGHT COMES ON ABOUT 50-60% OF THE TIME (INDICATING THAT THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF A COLLISION) WHICH PUTS THAT PASSENGER AT A HEIGHTENED RISK FOR SERIOUS INJURY, OR DEATH. *TR

THE AIR BAG SENSOR ON THE PASSENGER SIDE REPEATEDLY SHOWS "AIR BAG OFF" WITH PASSENGER IN THE SEAT. DESPITE REPEATED COMPLAINTS TO PEPE INFINITI DEALERSHIP AND TO INFINITI CUSTOMER SERVICE, THE ONLY ANSWER I'M GETTING IS THAT THE CURRENT RECALL DOES NOT COVER MY VIN NUMBER. IT IS A SERIOUS ISSUE WITH POTENTIALLY FATAL CONSEQUENCES. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS NOT AWARE OF THE REPAIRS THAT NEEDED TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V069000 (AIR BAGS). THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 12,000. *TR UPDATED 7/1/13 *JS UPDATED 7/31/13 *CN

WITH WIFE SITTING CORRECTLY IN FRONT PASSENGER SEAT "PASSENGER AIRBAG OFF" SENSOR LIGHTS UP. HAVE TAKEN IT IN NUMEROUS TIMES AND TOLD THEY CANNOT FIND INCIDENT IN LOGS. FINALLY INFINITI SENT AN ENGINEER DOWN TO LOOK INTO ISSUE. WAS ISSUED A LOANER JX35 AND HAD NO ISSUES. SEEING THAT THERE WERE NO ISSUES IN LOANER JX35 SEAT THEY REMOVED THE RAILS AND SENSORS FROM THE LOANER JX35 AND INSTALLED THEM INTO THE SEAT OF MY JX35. RECEIVED MY JX35 BACK AND THE FIRST TIME MY WIFE SAT IN THE SEAT WITH REPLACED RAILS AND SENSORS FROM A KNOWN WORKING JX35 (THE LOANER I DROVE FOR A WEEK) THE "PASSENGER AIRBAG OFF" LIGHT CAME ON AGAIN. WE DROVE TO THE DEALERSHIP/SERVICE AND THE SERVICE MANAGER WITNESSED MY WIFE SITTING CORRECTLY IN THE FRONT PASSENGER SEAT AND THE "PASSENGER AIRBAG OFF" LIGHT ILLUMINATED. WE WERE GIVEN ANOTHER LOANER JX35 AND TOLD THAT THEY WOULD HAVE TO LOOK INTO IT MORE. WHILE DRIVING MY WIFE AROUND IN THIS LATEST JX35 I HAVE NOT HAD THE SAME ISSUE. I HAVE TAKEN MY JX35 IN NOW FOUR TIMES FOR THE SAME ISSUE. I HAVE BEEN LOANED THREE JX35'S AND AM NOT EXPERIENCING THE SAME ISSUE IN THEM WITH MY WIFE IN THE PASSENGER SEAT. THERE IS A KNOWN RECALL FOR THIS EXACT ISSUE BUT MY VEHICLE'S VIN CODE IS NOT LISTED AS BEING UNDER THE RECALL. KNOWING THAT PARTS FROM A KNOWN WORKING SEAT WERE USED IN MY VEHICLE AND THE ISSUE STILL PERSISTS I NO LONGER FEEL SAFE FOR MY WIFE OR ANY PASSENGER SITTING IN THE FRONT SEAT WITHOUT THE FEAR OF THE AIRBAG NOT DEPLOYING IN AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE AN ADULT PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. ..UPDATED 10/19/15 *BF

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER SEAT WAS OCCUPIED BUT DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED BY A LIGHTER PASSENGER. THE CONTACT ALSO STATED THAT ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE DIFFERENT OCCASIONS BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE OTHER THAN A FORMAL COMPLAINT. THE CONTACT WAS ALSO ADVISED THAT THE SEAT BELTS WOULD PROTECT HER. THE FAILURE AND CURRENT MILEAGE WAS 2,000. THE CONSUMER STATED THE DEALER REPLACED THE AIR BAG CONTROL UNTIL, THAT THEY CLAIMED WOULD STOP THE AIR BAG LIGHT FROM ILLUMINATING. THE CONSUMER STATED THE PROBLEM WAS ONLY REMEDIED FOR A SHORT PERIOD OF TIME. ALSO, THE ABS LIGHT ILLUMINATED. THE DEALER REPLACED A FAULTY ABS SENSOR.

MY 8 YEAR OLD SON WAS SEATING IN THE BACK SEAT AND HAD BENT OVER TO PICK SOMETHING UP FROM THE FLOOR, WHILE BUCKLED WITH THE SEAT BELT. WHEN HE SAT BACK UP AGAIN, THE SEAT BELT WAS IN LOCK-DOWN MODE AND WOULD NOT BUDGE ONE WAY OR ANOTHER. THE MORE HE MOVED THE TIGHTER IT GOT TO THE POINT WHERE HE COULD BARELY BREATH. EVEN THOUGH THE CAR WAS PARKED AND THE ENGINE TURNED OFF, THE SEAT BELT WOULD NOT BUDGE AND THE ONLY WAY TO GET HIM OUT WAS TO CUT THE SEAT BELT. THERE WAS NO OTHER WAY TO EITHER RELEASE THE BUCKLE OR THE PRESSURE FROM THE SEAT BELT. *TR

EXITING FREEWAY. HALF WAY DOWN THE OFF RAMP, APPLIED BRAKES -- NO BRAKES, COMPLETE FAILURE. APPLIED EMERGENCY BRAKES AND PUMPED BRAKE PEDDLE VIGOROUSLY. FINALLY CAR CAME TO A HALT AND I WAS ABLE TO AVOID CROSS TRAFFIC AND AVOIDED INJURY AND DAMAGE. *TR

THE PASSENGER SIDE AIRBAG DOES NOT OPERATE WHEN MY WIFE SITS IN THE SEAT. ACCORDING TO FEDERAL REGULATIONS, AN AIRBAG MUST BE OPERATIONAL FOR WOMAN WHO WEIGH 110 LBS. MY WIFE WEIGHS APPROXIMATELY 118 POUNDS AND IS 5 FEET 4 INCHES. I TOOK THE CAR TO THE DEALER ON NUMEROUS OCCASSIONS. THEY "ZERO-POINT" BALANCED THE SEAT BUT IT STILL DID NOT DETECT THAT MY WIFE WAS SITTING IN THE SEAT. WE TOOK A RIDE WITH THE SERVICE MANAGER OF THE DEALERSHIP WHO OBSERVED THE PROBLEM AND AGREED THAT THE CAR WAS DEFECTIVE. I HAVE NUMEROUS VIDEOS ALSO DOCUMENTING THE PROBLEM. HE ALSO INDICATED THAT HE CONTACTED THE INFINITI HOME SERVICE OFFICE WHO STATED THAT THEY DID NOT HAVE A FIX FOR THE PROBLEM. INTERESTINGLY, WE TESTED SEVERAL JX35'S ALL HAD THE SAME PROBLEM. WE ALSO TESTED THE NEW INFINTI SEDAN WHICH ALSO HAD THE SAME PROBLEM. LASTLY, WE TESTED THE QX56 AND IT WORKED PERFECTLY. THE SERVICE MANAGER TOLD US THAT THEY MOVED THE SENSORS IN THE SEAT FOR THE JX35 AND THAT IS CAUSING THE PROBLEM. I SHOULD NOTE THAT WE ALSO TESTED A MERCEDES, LEXUS, CADILLAC AND BMW AND ALL OF THESE VEHICLES REGISTERED THAT MY WIFE WAS IN THE PASSENGER SEAT AND THE AIRBAG WAS OPERATIONAL. THE DEALER TOLD ME TO CONTACT INFINITI DIRECTLY BECAUSE THERE WAS NOTHING THEY COULD DO. INFINITI CUSTOMER SERVICE BASICALLY IGNORED MY CLAIM DESPITE THE FACT THAT THE DEALER CALLED THEM ON MY BEHALF AND CONFIRMED THE DEFECT. FROM REVIEWING OTHER COMPLAINTS IT IS CLEAR THAT INFINIT HAS A DISGN DEFECT CONCERNING THE SENSORS FOR THEIR PASSENGER SIDE AIRBAG. HOWEVER, AT THIS TIME THEY ARE SIMPLY IGNORING THIS ISSUE. I HOPE THAT THIS COMPLAINT WILL HELP SAVE A PERSONS LIFE AS INFINIT DOES NOT SEEM TO CARE ABOUR SAFETY. *TT

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED WHILE THE PASSENGER'S SEAT WAS OCCUPIED. THE CONTACT STATED THAT THE WARNING LIGHT WAS AN INDICATION THE PASSENGER'S SIDE AIR BAG WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND ALTHOUGH THE DEALER COULD NOT GENERATE A FAILURE CODE, THE DEALER STATED THAT THE AIR BAG WARNING LIGHT SHOULD NOT HAVE ILLUMINATED WHEN THE PASSENGER'S SEAT WAS OCCUPIED. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE MILEAGE WAS 4,696. UPDATED 02/26/13*LJ UPDATED 03/1/2013 *JS

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND A ZERO POINT RESET WAS PERFORMED ON THE VEHICLE. AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED IMMEDIATELY. THE VEHICLE WAS RETURNED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT WITHIN TEN DAYS THEY WOULD LET HIM KNOW WHETHER A FULL REFUND WOULD BE ISSUED FOR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,800.

RIGHT FRONT PASSENGER AIRBAG INTERMITTENTLY FAILS TO TURN "ON" WHEN AN ADULT PASSENGER IS SEATED FULLY WITHIN THE SEAT. ON SOME OCCASIONS THE AIRBAG WILL TURN "ON" (INDICATOR LIGHT IS OFF) WHEN AN ADULT PASSENGER IS PRESENT AND THEN WILL SWITCH TO "OFF" (INDICATOR LIGHT TURNS ON). ATTEMPTS TO REPOSITION AND REDISTRIBUTE WEIGHT TO GET THE SYSTEM TO TURN BACK ON HAVE BEEN MADE BUT UNSUCCESSFUL. THEN, MINUTES LATER THE SYSTEM SIMPLY SWITCHES BACK TO "ON". THIS IS AN INTERMITTENT PROBLEM WITH THE PASSENGER DETECTION SYSTEM IN THE SEAT AND CAN RESULT IN THE AIRBAG NOT DEPLOYING IN A FRONTAL COLLISION. *TR

AFTER STARTING THE ENGINE AND AFTER THE STEERING WHEEL ASSUMES ITS DRIVE POSITION, THE STEERING WHEEL WILL HAVE A MOMENT OF FREE PLAY WHERE YOU CAN FEEL THE STEERING WHEEL JUMP AND FINALLY CATCH. I HAVE MENTIONED THIS SEVERAL TIMES TO THE INFINITI DEALER SERVICE DEPT AND THEIR RESPONSE IS THAT ALL JX35'S DO THIS. I HAVE NEVER HAD ANY CAR OR INFINITI (I30 OR M35) EXHIBIT THIS LACK OF STEERING CONTROL. I HAVE NOT EXPERIENCED THIS WHILE DRIVING, ONLY ON INITIAL START-UP. *TR

PASSENGER AIRBAG LIGHT REMAINS LIT INDICATING AIRBAG WILL NOT DEPLOY IN ACCIDENT WHILE ADULT PASSENGER IS SEATED. THIS ISSUE HAS CONTINUED AFTER 4 REPAIRS FROM INFINITI IN MAPLE SHADE NJ. CAR NOW HAS 9000 +/-MILES. AND IS BACK IN FOR SAME REPAIR. REPLACED ENTIRE SEAT ASSEMBLY, COMPUTER MODULES, SENSORS, NOW ONTO ANOTHER COMPUTER MODULE. ALL OF THIS WHILE BEING TOLD:" WE CAN'T DUPLICATE IT PLEASE COME IN AND DRIVE WITH OUR TECHNICIAN" "120 POUND FEMALE MAY JUST BE ON THE CUSP OF NOT AIRBAG DEPLOYING" AND THE BEST "AIR BAGS ARE REALLY ONLY A SUPPLEMENTAL SYSTEM FOR SAFETY, YOUR SEATBELT WILL PROTECT YOU IN THE CASE OF AN ACCIDENT". ALL OF THIS CAME FROM SERVICE MANAGERS AT THIS LOCATION. MY CAR IS NOW BACK IN AND BEEN THERE FOR 9 DAYS. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHEN PLACING THE VEHICLE IN REVERSE DURING THE NIGHT HOURS THE DRIVER WAS UNABLE TO SEE WHAT WAS BEHIND THEM. THE DRIVER ALSO MENTIONED THAT THE BACK UP CAMERA DOES NOT HELP EITHER BECAUSE THE REVERSE LIGHTS ARE NOT ILLUMINATED BRIGHT ENOUGH. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO PROVIDE ANY ASSISTANCE SINCE THEY WERE NOT ABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 1,400.....UPDATED 12/20/12 *BF THE CONSUMER STATED INFINTI WILL NOT MAKE ANY CHANGES AND IF LIGHTS WERE ADDED BY THE CONSUMER THE WARRANTY WOULD VOIDED. UPDATED 12/28/2012 *JS

THE AIRBAG LIGHTS ARE SHOWING THAT THEY ARE NOT FUNCTIONING WHEN THERE IS AN ADULT IN THE PASSENGER SEAT. WE HAVE A VIDEO OF ME (AN ADULT) SITTING IN THE CAR WITH THE AIRBAG LIGHTS SHOWING THEY ARE OFF. THERE IS AN OPEN RECALL FOR A SIMILAR ISSUE WITH THE SAME MAKE, MODEL AND YEAR OF MY CAR. I HAVE TAKEN THE CAR IN TO INFINITI (MISSION VIEJO, CA) MULTIPLE TIMES AND THEY SAY THEIR DIAGNOSTICS SHOW IT IS NOT A PROBLEM. A VIDEO OF ME IN THE SEAT WITH THE AIRBAGS LIGHTS SHOWING THEY ARE DISENGAGED SAYS OTHERWISE. INFINITI IS REFUSING TO DO THE REPAIR - THE CAR IS NOT EVEN ONE YEAR OLD! *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT WAS OCCUPIED WHEN THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT WAS MODIFIED TO MAKE IT MORE SENSITIVE TO WEIGHT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V069000 (AIR BAGS). THE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

OUR 2013 INFINITI JX AWD HAS EXHIBITED REPEATED LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE FIRST LOSS OF POWER STEERING OCCURRED ON ABOUT AUGUST 26, 2012. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE, BUT THE PROBLEM APPARENTLY COULD NOT BE REPLICATED. ON OR ABOUT SEPTEMBER 3, 2012, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING WHILE OPERATING THE VEHICLE. THE VEHICLE WAS RETURNED TO THE DEALER FOR SERVICE ON ABOUT SEPTEMBER 4, 2012, AND WAS EXAMINED BY AN INFINITI FIELD SERVICE TECHNICIAN. FOLLOWING THIS SERVICE, WE WERE INFORMED THAT THE PROBLEM HAD BEEN FIXED. ON ABOUT FEBRUARY 13, 2013, THE VEHICLE AGAIN EXHIBITED A LOSS OF POWER STEERING AND WAS RETURNED TO THE DEALER FOR SERVICE. *TR

I LEASED THIS VEHICLE FOR MY WIFE ON 5/26/2012. WHILE TRAVELING, THE MALFUNCTION INDICATOR LIGHT CAME ON THE DASHBOARD. WE SCHEDULED OUR INITIAL SERVICE FOR AN OIL CHANGE ON SATURDAY 8/18 AT 8:30AM AT LEGACY INFINITI. WHEN I FIRST ARRIVED, I WAS TOLD THAT I HAD TO WAIT OR DROP OFF THE VEHICLE. DURING THE VISIT, I WAS ADVISED BY THE SERVICE MANAGER, [XXX], THAT THERE WAS A RECALL ON THE VEHICLE. I WAS ADVISED BY THE SERVICE CONSULTANT, [XXX] THAT THE RECALL WAS DUE TO A DISTANCE SENSOR PERTAINING TO THE CRUISE CONTROL AS WELL AS THE FUEL TANK TUBE WHICH CAUSED THE MALFUNCTION INDICATOR LIGHT TO COME ON. AFTER A TWO HOUR VISIT, THE VEHICLE WAS RETURNED TO ME AND THE MALFUNCTION INDICATOR LIGHT WAS NO LONGER ON. WHEN RETURNING FROM CHURCH WITH MY FAMILY ON SUNDAY 8/19, THE MALFUNCTION INDICATOR LIGHT CAME ON ONCE AGAIN. I CALLED THE SERVICE DEPARTMENT AND SPOKE TO[XXX] ON MONDAY 8/20 TO ADVISE HIM OF MY CONCERN AROUND THE SAFETY OF THIS VEHICLE. MY WIFE DRIVES THE VEHICLE TO WORK AND TRANSPORTS MY CHILDREN AND I AM VERY CONCERNED WITH THIS MALFUNCTION. I HAD TO BRING IN THE VEHICLE ON WEDNESDAY 8/22. MY VEHICLE WAS AGAIN TAKEN IN FOR SERVICE AND I WAS ISSUED A LOANER CAR BY THE SERVICE CONSULTANT, [XXX]. I WAS CONTACTED IN THE AFTERNOON AND TOLD THAT MY VEHICLE WAS FIXED AND I COULD PICK IT UP THAT AFTERNOON. MY WIFE DROVE THE VEHICLE TO WORK ON 8/23 AND WHEN DRIVING TOGETHER IN THE EVENING, THE MALFUNCTION INDICATOR LIGHT CAME ON ONCE AGAIN. WE SENT A COMPLAINT TO INFINITI CUSTOMER CARE AND HAVE NOT RECEIVED ANY ASSISTANCE. WE RETURNED THE VEHICLE TO SERVICE ON 8/28. WE RETURNED TO PICK UP THE VEHICLE IN THE EVENING AND WAS TOLD BY THE [XXX] THAT THE LIGHT MAY COME ON AGAIN. WE ARE VERY DISSATISFIED THAT OUR NEW VEHICLE HAS A SAFETY CONCERN THAT THE SERVICE TEAM CANNOT CORRECT. AFTER FILING A COMPLAINT OVER 1 WEEK, WE STILL HAVE NOT BEEN CONTACTED! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE AIR BAG SENSOR DEACTIVATION LIGHT IN THE INFINITI JX35 COMES ON WHEN MY WIFE (WHO WEIGHTS 130 POUNDS) OR ANY FEMALE PASSENGER OF SIMILAR SIZE SITS IN THE FRONT PASSENGER SEAT. SOMETIMES THE AIR BAG DEACTIVATION LIGHT STAYS ON FOR AS LONG AS 15 MINUTES. THIS HAS BEEN A CONSISTENT ISSUE EVER SINCE I PURCHASED THE VEHICLE IN JULY 2012. NO MATTER HOW MY WIFE SITS, THIS IS A PROBLEM. HOWEVER, WHEN I SIT IN THE PASSENGER SEAT (I WEIGH 200 POUNDS), THERE ARE NO PROBLEMS. THIS IS A WIDESPREAD COMPLAINT REGARDING THE JX 35 AS EVIDENCED BY A WEB SEARCH. HOWEVER, INFINITI DANGEROUSLY ATTEMPTS TO BLAME IT ON THE WAY PEOPLE SIT IN THE SEAT. I HAVE FILED A COMPLAINT WITH INFINITI'S OFFICE OF CONSUMER AFFAIRS (CASE #12036945) AND TAKEN THE VEHICLE TWICE TO THE PASSENGER INFINITI IN DEALERSHIP IN ALEXANDRIA WITHOUT ANY RESOLUTION. THERE IS AN OBVIOUS DESIGN DEFECT WITH THE AIR BAG SENSORS IN THE FRONT PASSENGER SEAT, WHICH CREATES A DANGEROUS SITUATION AS THE AIR BAGS ARE, AT TIMES, DEACTIVATED, FOR PASSENGERS WEIGHING 130 OR EVEN MORE POUNDS. I GREATLY APPRECIATE YOUR ASSISTANCE WITH THIS MATTER. *JB

FUEL GAUGE CLAIMED 45 MILES UNTIL EMPTY; HOWEVER SOMETIME WITHIN THE NEXT MILE, FUEL GAUGE IMMEDIATELY WENT TO "-" AND VEHICLE STALLED AND WAS OUT OF GAS ON HIGHWAY. FORTUNATELY WAS NEAR OFF RAMP. WALKED TO GAS STATION WAS ABLE TO REFILL TANK, VEHICLE STARTED IMMEDIATELY. FUEL GAUGE FAULTY. *TR

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED DUE TO AN EMPTY FUEL TANK. THE FUEL GAUGE READING WAS INACCURATE AND DISPLAYED THAT THERE WAS FUEL IN THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND AN UNKNOWN PART THAT WAS RELATED TO THE FUEL GAUGE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG LIGHT REMAINED ILLUMINATED ALTHOUGH THE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WEIGHT SENSOR FAILED AND NEEDED TO BE REPLACED. THE PASSENGER SIDE AIR BAG SENSOR WAS REPAIRED ON NUMEROUS OCCASIONS. HOWEVER, THE FAILURE PERSISTED AND THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. ## VIN PASSED ## INFINITI JX35 2012 ##..UPDATED 09/30/147 *BF UPDATED 3/2/2015 *JS

I LEASED MY JX IN JUNE 2012. THIS IS THE VEHICLE'S 1ST MODEL YR (RELEASED IN APRIL 2012). I LEASED IT BECAUSE I HAVE TWO YOUNG CHILDREN, I AM 24 WEEKS PREGNANT, AND THE JX BOASTS MANY MANY SAFETY FEATURES. ONE OF THESE SAFETY FEATURES IS THE INTELLECT BRAKE ASSIST(IBA). IF THE VEHICLE SENSES YOU ARE ABOUT TO HAVE A FRONT END CRASH, IT WILL AUTOMATICALLY BRING THE VEHICLE TO AN IMMEDIATE STOP. AFTER PURCHASING THE VEHICLE, I READ ONLINE THAT THERE IS A GLITCH WITH THE IBA - THAT IT WAS ENGAGING THE BRAKES EVEN WHEN NO ACCIDENT WAS EMINENT. I DROVE STRAIGHT TO THE DEALER ASKING TO DISCONNECT/TURN OFF THE OPTIONS THAT ALLOW THE VEHICLE TO STOP AUTOMATICALLY WHEN IN FORWARD MOTION. THEY SAID THAT WHAT I READ ONLINE WAS AN ISOLATED INCIDENT (IRONICALLY IN THE AREA IN WHICH I RESIDE) AND THAT I SHOULDN'T HAVE ANY PROBLEMS. I EXPLAINED THAT I WANTED IT TURNED OFF ANYWAY - I DIDN'T FEEL SAFE KNOWING THAT IT COULD HAPPEN TO ME. WHEN THE VEHICLE STOPS, IT JERKS THE SEATBELT TIGHT, AND I DON'T WANT THAT RISK TO MY UNBORN CHILD UNLESS AN ACCIDENT IS ACTUALLY ABOUT TO OCCUR. THEY TOOK THE CAR IN AND WHEN IT EMERGED THEY ASSURED ME THAT ALL OF THE FRONTAL BRAKE ASSISTANCE WAS TURNED OFF. 12 DAYS LATER I WAS DRIVING W/MY 7 YR OLD, AND WHEN I DROVE OVER A BRIDGE, THE VEHICLE CAME TO A DEAD STOP, AND ALL OF OUR SEATBELTS LOCKED UP. FORTUNATELY, THE DRIVER IN THE VEHICLE BEHIND ME WAS ABLE TO STOP IN ENOUGH TIME THAT HE DIDN'T HIT ME. I CALLED THE DEALER WHERE I LEASED THE VEHICLE, AND THE SERVICE DEPARTMENT EXPLAINED TO ME THAT IT IS A KNOWN PROBLEM, AND INFINITI IS WORKING ON A FIX. I HAVE LEARNED THAT THIS PROBLEM HAS BEEN KNOWN SINCE MAY 2012 WHICH IS PRIOR TO MY PURCHASE. I AM ALSO TOLD THAT THIS PARTICULAR BRIDGE IS THE ONLY CULPRIT IN THE ENTIRE COUNTRY BECAUSE IT HAS TOO MUCH METAL. I WILL NOT DRIVE THIS VEHICLE AND JEOPARDIZE THE LIVES OF MY FAMILY AND OTHERS. *TR

FRONT PASSENGER AIRBAG LIGHT COMES ON RANDOMLY WHILE DRIVING WITH ADULT PASSENGER SITTING WEIGHING MORE THAN 100 LB IN PROPER POSITION AND LIGHT STAYS ON FOR UPTO 30MINS.THIS IS SERIOUS SAFETY ISSUE PUTTING SAFETY OF PASSENGERS AT RISK. INFINITI FAILED TO ADDRESS THIS ISSUE AFTER REPEATED COMPLAINTS AND DIAGNOSIS. *TR

FRONT PASSENGER AIR BAG INDICATOR LIGHT GOES ON WITH PASSENGER IN THE SEAT. NUMEROUS VISITS AND CALLS TO DEALER AND MANUFACTURER, MFG FIELD ENGINEER AND PROBLEM STILL EXISTS AFTER RECALL. IF PASSENGER SHIFTS WEIGHT IN SEAT OR FROM AN ACCIDENT AVOIDANCE AIR BAG MAY NOT BE DEPLOYED. *TR

THE PASSENGER AIRBAG IS "OFF" MOST OF THE TIME THAT I HAVE A PASSENGER IN THE CAR. WHEN I TALKED TO THE DEALER AND INFINITY CONSUMER AFFAIRS, I WAS TOLD THAT THE CAR MEETS INDUSTRY STANDARDS AND THE AIRBAG SHOULD BE OFF WHEN A PASSENGER WEIGHS LESS THAN 120 POUNDS IN THE SEAT. IN THE EVENT OF AN ACCIDENT, THE PASSENGER WOULD NOT HAVE A FRONT AIRBAG WHICH SEVERELY LESSENS THE SAFETY OF THE CAR. THE DEALERSHIP TOLD ME THERE IS NOTHING THAT THEY CAN DO. HAVING OWNED A MERCEDES AND A VOLVO IN THE PAST, I KNOW THAT THIS IS NOT COMMON IN ALL LUXURY VEHICLES. *TR

I AM A 140 LB WOMAN. WHEN I SIT IN THE PASSENGER SEAT, EVEN PROPERLY, THE AIRBAG LIGHT HAS INTERMITTENTLY TURNED ON INDICATING THERE'S NO PASSENGER OR THE PASSENGER IS OUT OF POSITION. IT OFTEN (IN THE FIRST MONTH) HAPPENED AT THE BEGINNING OF A DRIVE, AND THE RECURRED AT TIMES, PERHAPS LOWER SPEEDS. RECENTLY, (9/23) IT HAPPENED AT A HIGHER SPEED, AND WELL INTO OUR DRIVE. IT STAYED LIT FOR A WHILE, I TRIED TO ADJUST MY POSITION TO SEE IF IT WAS A SENSOR ERROR. ULTIMATELY, IT WENT OFF, BUT IT REMAINS SKETCHY, ALTHOUGH HAPPENS AT LESS FREQUENCY THAN IT DID ON INITIALLY PURCHASING THE CAR. *TR

I BOUGHT THE JX 35 ON APRIL 17, 2012 LOOKING TO DOWNSIZE AND BECAUSE OF THE SAFETY FEATURES. ABOUT A MONTH INTO OWNING THE CAR, AS I WAS DRIVING THE IBA (INTELLECT BRAKE ASSIST) SUDDENLY STOPPED MY CAR TO A COMPLETE STOP ON A BRIDGE. THERE WERE NO CARS IN FRONT OF ME, AND LUCKILY THE CAR BEHIND ME WASN'T DRIVING TOO CLOSE TO ME OR I WOULD HAVE BEEN HIT. MY SEATBELT TIGHTENED AS WELL. MY 2 YEAR OLD DAUGHTER WAS WITH ME. I IMMEDIATELY DROVE IT OVER TO THE DEALERSHIP AND THEY TURNED THE IBA OFF. 2 WEEKS LATER I WAS DRIVING WITH MY MOM AND DAUGHTER AND IT HAPPENED AGAIN ON THE SAME BRIDGE!!! WE WERE STUNNED AS THE CAR STOPPED AND OUR SEATBELTS TIGHTENED. AGAIN, NO ACCIDENT, AS NO ONE WAS DRIVING TOO CLOSE BEHIND ME. ONCE AGAIN I DROVE RIGHT TO THE DEALERSHIP WHERE THEY KEPT MY CAR. IT WAS THERE FOR 28 DAYS WHILE TECHNICIANS FROM BOSCH AND INFINITI CAME TO TEST MY CAR OVER SEVERAL TRIPS BACK AND FORTH TESTING NEW SOFTWARE. IT DID HAPPEN TO THE TECHNICIANS WITH MY CAR AS WELL ON HE SAME ROAD ALONG WITH ANOTHER JX FROM THE LOT WITH IBA. NISSAN INFINITI CORPORATION DID NOTHING TO HELP ME GET OUT OF THIS CAR, THEIR CONSUMER AFFAIRS DEPT IS HORRIBLE. MY DEALERSHIP DID HELP, AND GOT ME OUT OF THE CAR WITH MY FULL MONEY BACK. EVEN WITH MY MONEY BACK, I AM UNSETTLED KNOWING THIS CAN HAPPEN TO SOMEONE ELSE. *TR

THERE IS AN INTERMITENT PROBLEM WITH THE FUNCTIONING OF THE PASSENGER AIRBAG. APPROXIMATELY 50% OF THE TIME THAT THERE IS A PASSENGER SITTING IN THE PASSENGER SEAT THE PASSENGER AIRBAG IS TURNED OFF. THESE ARE ADULT PASSENGERS WITH WEIGHTS FROM 125LBS TO 185LBS AND HEIGHTS 5FT 7IN TO 6FT 6IN. INFINITI ENGINEERS HAVE BEEN UNABLE TO FIX THE PROBLEM. THE PASSENGER AIRBAGS SHOULD BE SWITCHED ON ALL THE TIME WITH ADULT PASSENGERS THEREFORE THIS IS A SERIOUS SAFETY ISSUE. AS ALL THE PASSENGER SEAT SENSORS HAVE BEEN CHECKED AND ARE OK THIS RAISES SERIOUS QUESTIONS ABOUT THE INTEGRITY OF THE COMPUTER SYSTEMS CONTROLLING THE CAR. *TT