2014 Infiniti Q50 Steering Problems

Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.

The contact owns a 2014 Infiniti Q50. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose and made an abnormal knocking sound while making a turn. There was no warning light illuminated. The contact was able to manually move the steering column from underneath the steering wheel. The vehicle was taken to an independent mechanic, who retrieved DTC: C1130 and C1138. The mechanic informed the contact that the failure could be related to the steering column, but a more detailed inspection of the steering system was needed to confirm the cause of the failure. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,850.

RECALL NUMBER 16V430000 RECALL DATE 06/12/2016 STEERING WHEEL LOCKS UP WHEN TURNING AND STEERING WHEEL TURNS UPSIDE DOWN MUST TURN VEHICLE OFF THEN TURN BACK ON FOR STEERING WHEEL TO CORRECT ITS SELF ITS VERY DANGEROUS TO DRIVE I CALLED MY LOCAL DEALER THEY SAID THEY NEVER HEARD OF SUCH RECALL AND FOUND NOTHING ON MY VEHICLE PLEASE HELP ME I JUST NEED MY VEHICLE FIXED IVE BEEN A SERVICE MANAGER FOR 9 YEAR NOW ALL IM ASKING FOR IS HELP

The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nearly crashed into a parked car while trying to reverse into a parking spot. There is no indication of the malfunction. Driver must realize the image is flipped and turn in the opposite direction. This is definitely a safety risk.

The contact owns a 2014 Infiniti Q50. The contact stated while driving at various speeds, the chassis control system warning message was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V430000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 100,000.

1. The Electric Power Assist System or DAS malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. The problem has not be confirmed by the dealer our insurance company stated they may or may not investigate the problem. 4. Our insurance company has photos of the accident and damaged vehicle but has not inspected the car components for possible failure. 5. No warning light or messages were displayed to the best of my knowledge prior to the crash. 6. There was a safety recall # 16V430000 for this model and model year but our VIN indicates that there is not an outstanding recall currently for the car

ENGINE HAS ROUGH IDLE WHILE IN PARK. EVEN AFTER THE FOLLOWING MAINTENANCE WAS DONE. REPLACING SPARK PLUGS, ENGINE SOFTWARE UPDATE, COOLANT FLUSH, POWER STEERING FLUSH, FUEL SYSTEM CLEAN, NEW MASS AIR FLOW SENSORS BOTH SIDES, SERPENTINE BELT, ALL NEW GASKETS ON TOP PART OF ENGINE, VALVE COVER, INTAKE MANIFOLD, SPARK PLUG TUBE SEALS. FLUSHED REAR AND REAR DIFF AND TRANSMISSION. STEERING IS HEAVY TO TURN. THE COLDER IT IS OUTSIDE THE WORSE THE ENGINE SHAKES. THROTTLE RESPONSE IS DELAYED AT TIMES. TRANSMISSION SHIFTS HARD THE WORSE THE ENGINE SHAKES. COLDER IT IS THE SLOWER THE WINDOWS ROLL UP AND DOWN ALONG WITH THE WIPERS. ENGINE DROPS RPM WHEN TURNING WHEEL WHILE IN PARK. WHEN DRIVING ENGINE DROPS ABOUT 100 - 200 RPM THEN KEEPS GOING BACK UP UNDER ACCELERATION BUT CAUSES TRANSMISSION TO SHIFT HARD. THIS PROBLEM CAUSES THE OUTPUT SHAFT SEAL TO BREAK AND REAR WHEEL SPEED SENSORS WERE REPLACED. AFTER A SHARP TURN CAR HESITATES TO ACCELERATE EVEN IF HARD ON THE GAS. EXTREME COLD TEMPS OUTSIDE MAKE THE ENGINE ALMOST SOUND AS IF SOMETHING INSIDE ENGINE INTERNALS IS NOT RIGHT. HOT AND HUMID WEATHER MAKES IT RUN THE BEST. NO CHECK ENGINE LIGHT PROBLEM STARTED AT 90,000 MILES NOW IM AT 126,000 MILES AND STILL NO FIX AND NO CHECK ENGINE LIGHT. LOSS OF ENGINE POWER. EVEN GOING UP THE SMALLEST HILL INCLINE MAYBE A COUPLE FEET OVER A DISTANCE OF MAYBE 3 BLOCKS ENGINE DOWNSHIFTS TO 5TH GEAR JUST TO MAINTAIN 70MPH EVEN THOUGH I CAN BE GOING 50MPH IN 7TH GEAR. CAR JOLTS FORWARD WHEN COMING TO A STOP AS IF THE OUTPUT SHAFT IS STILL SPINNING AT A DIFFERENT SPEED THAN THE ENGINE. CAN CAUSE AN ACCIDENT IF NOT FIXED. OTHER INFINITI CARS SEEM TO HAVE THE SAME PROBLEM. EVEN THE G37.

THE CHASSIS CONTROL MODULE ERROR LIGHT JUST COME ON ....ALSO THE GPS AND RADIO THERE IS NO SOUND AND WONT TUNE IN THE IN TOUCH NOT WORKING

OUR FRONT RIGHT BUMPER WAS JUST SLIGHTLY DAMAGED WHEN BACK OUT OF OUR GARAGE. IT WAS VERY MILD COSMETIC DAMAGE THAT OCCURRED AT ONLY A SPEED OF PERHAPS 5 MPH. ORIGINAL BODY WORK ESTIMATES CAME IN AT $2,000 ONLY TO SPIRAL OUT OF CONTROL WITH THE STEERING MODULES BEING REPLACED THEM STEERING RACK BEFORE THE CAR WAS ULTIMATELY TOTALED AS THE STEERING PROGRAMMING WAS STILL OFF. UPON RESEARCH WE FOUND OUT THAT THIS PARTICULAR MODEL WAS PLAGUED WITH ELECTRONIC STEERING ISSUES WHICH APPEARED TO BE ADDRESSED UNDER MULTIPLE RECALLS. THE INSURANCE COMPANY STATED THAT THEY HAVE VIDEOS OF THE STEERING WHEEL GOING CRAZY BACK AND FORTH WILDLY AFTER THE MODULES WERE REPLACED. I AM EXTREMELY CONCERNED THAT SUCH AN INSIGNIFICANT BUMP COULD NOT ONLY RESULT IN TOTALING A VEHICLE BUT COULD JEOPARDIZE A DRIVER'S SAFETY WITH THE STEERING ISSUES.

WHILE DRIVING MY VEHICLE TODAY APPROXIMATELY AT 4:20 PM MST, MY STEERING AND BRAKING SYSTEM STOPPED WORKING WHILE I WAS DRIVING AND AS I WAS APPROACHING AN INTERSECTION LOCATED HERE IN COLORADO SPRINGS, CO. THIS SCARED ME AND I THOUGHT I WAS ABOUT TO DIE. IS THERE A RECALL ON THE 2014 INFINITI Q50 HYBRID STEERING AND BRAKING SYSTEM? IF SO, WHAT DO I DO ABOUT THESE ISSUES? SO MANY LIVES ARE AT DANGER WITH THIS VEHICLE AND ITS STEERING AND BRAKE SYSTEMS. THIS MUST BE FIXED IMMEDIATELY! I'M IN LAW ENFORCEMENT AND THIS COULD BE CATASTROPHIC FOR INFINITI AND NISSAN. *TR

I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILED DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. AS A RESULT, THE STEERING WHEEL WAS TURNED WITH EXCESSIVE FORCED. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED INDICATING STEERING CHASSIS SYSTEM CONTROL ERROR. THE VEHICLE WAS TAKEN TO WARREN HENRY INFINITI DEALER, (2300 NE 151ST ST, NORTH MIAMI, FL 33181, (305) 652-9999) AND WAS DIAGNOSED THAT POWER STEERING MODULE MIGHT NEEDED TO BE REPLACED OR A SOFTWARE UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.

100% MANUFACTURER DEFECTIVE, DAS, RECALL PERFORMED IN 2016 AT THE HERBS CHAMBERS PRIOR US PURCHASING THE VEHICLE IN APRIL 2017. CAR BROKE DOWN IN HIGHWAY @ 65 MPH.

TODAY NOVEMBER 6, 2019, AT ABOUT 12:30 PM AFTER I STARTED MY VEHICLE THE STEERING WAS VERY HARD TO STEER AND MANEUVER. I DROVE THE VEHICLE BACK HOME BUT HAD A HARD TIME STEERING. MY VEHICLE HAS ADAPTIVE STEERING. I CALLED ABOUT A RECALL THAT WAS ISSUED FOR THIS PROBLEM AND WAS TOLD A SOFTWARE UPDATE WAS MADE IN JULY OF 2016. IT APPEARS THAT THIS HAS NOT RESOLVED THE ISSUE AND MY VEHICLE MAY LEAD TO A POSSIBLE CRASH IF I DRIVE IT. I WAS TOLD THAT THE ISSUE WAS RESOLVED DESPITE THE FACT THAT I HAD AN ISSUE TODAY. THE WEATHER WAS ABOUT 36 F AND I DON'T BELIEVE IT WAS A WEATHER RELATED. ISSUE. I WAS PARKED AT A SHOPPING MALL AT THE TIME IT OCCURRED THE VEHICLE WAS STILL WARM WHEN I STARTED THE VEHICLE.

THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS

WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.

STEERING WHEEL LOCK UP WHILE DRIVING AND THE CAR STILL RUNNING

- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTROL SYSTEM ERROR' (SEE OWNER'S MANUEL) TURNS ON. YOU TURN THE CAR OFF AND START IT AGAIN AND IT GOES AWAY, SOMETIMES. IT'S HAPPENED THREE TIMES SO FAR, AND NOW IT'S NOT DOING IT IT'S BEEN WORKING FINE FOR TWO DAYS NOW? YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN AND IT'S VERY UNSAFE. THE DEALERSHIP SAID MY BASIC WARRANTY HAS EXPIRED AND I JUST HAVE THE POWER TRAIN WARRANTY LEFT, UNLESS I PURCHASE AN EXTENDED WARRANTY. THIS VEHICLE DOES NOT HAVE DAST TO THE BEST OF MY KNOWLEDGE (IT'S NOT ON THE WINDOW STICKER) AND INFINITI SAYS THERE ARE NO RECALLS ON MY VEHICLE, ONLY 2014'S WITH DAST. I BELIEVE IT NEEDS A SOFTWARE UPDATE.

"TAKATA RECALL" I HAVE LOST CONTROL OF THE STEERING IN MY CAR ON MULTIPLE OCCASIONS. I HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP TWICE, AND TWICE THEY HAVE REPLACED THE THREE COMPUTERS IN THE CAR THAT CONTROL THE STEERING. THOUGH I HAVE BEEN ABLE TO SAVE THE CAR FROM AN ACCIDENT SO FAR I FEAR I WILL NOT ALWAYS BE AS LUCKY.

DURING 20 DEGREE F, I DROVE MY CAR WITH NO ISSUES TO A RETAIL STORE, PARKED IT IN A PARKING LOT. AFTER SHOPPING, RETURNED TO MY CAR & STARTED IT UP, PUT IN REVERSE, STARTED BACKING UP, THEN SEVERAL MALFUNCTION LIGHTS LIT UP ON THE CAR'S DASH & THE STEERING WHEEL LOCKED ALL OF A SUDDEN. I COULD NOT TURN THE STEERING WHEEL. I COULD ONLY MOVE THE CAR FORWARD & BACKWARD & THIS IS ALL WHILE THE CAR IS POWERED ON. I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. IN PAST HISTORY, THERE HAS BEEN 2 OTHER STEERING RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) ON THIS SAME MAKE/MODEL,& YEAR. THE DEALERSHIP SERVICE TEAM TOLD ME ON 1/22/19 & THE ISSUE WITH MY CAR WAS THE CHASSIS CONTROL MODULE (THE BRAIN OF THE STEERING WHEEL) & A LANE DEPARTURE MALFUNCTION & THE COST OF REPAIR IS $1600 (NOT COVERED) DESPITE I HAVE AN EXTENDED WARRANTY. THE CHASSIS CONTROL MODULE AS THE BRAIN OF THE STEERING WHEEL CLEARLY RELATES TO THE PREVIOUS STEERING RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) ALONG WITH THE LANE DEPARTURE MALFUNCTION AS DIAGNOSED BY INFINITI DEALER IN SUITLAND, MARYLAND. THE DESCRIPTION OF THE PREVIOUS 2 RECALLS (ELECTRIC POWER ASSIST SYSTEM & ADAPTIVE STEERING PARTS) SAY THAT IN FREEZING CLIMATES, THE ENGINE COMPARTMENT REACHES FREEZING, DISABLING THE POWER STEERING SYSTEM, RESULTING IN A LOSS OF STEERING, INCREASING RISK OF CRASH. AS DIAGNOSED BY INFINITI, DEFINITELY THE CHASSIS CONTROL MODULE & EVEN THE LANE DEPARTURE TECHNOLOGY PARTS HAVE NOT BEEN INCLUDED IN THE PREVIOUS STEERING RECALLS & SHOULD HAVE BEEN. PLEASE ISSUE STEERING RECALLS FOR THE CHASSIS CONTROL MODULE AND LANE DEPARTURE MALFUNCTION PARTS OR JUST THE ENTIRE STEERING SYSTEM. INFINITI IS FIXING MY CAR AT NO CHARGE TO ME AFTER I TOLD THEM ABOUT THE RELATED PREVIOUS STEERING RECALLS. PER THE INTERNET, MANY PEOPLE HAVE EXPERIENCED THIS WITH THIS CAR MODEL. DANGER!!