2019 Infiniti QX50 Complaint Log

Good morning, I am writing to formally escalate a serious and unresolved safety concern involving my vehicle and to follow up on my existing case (Case #XXX). On April 22, 2026, while driving on the highway at approximately 55 mph, my vehicle suddenly performed a hard stop as if it detected an imminent collision. At the time, there were no visible obstructions or vehicles directly in front of me that would have warranted automatic emergency braking. This is a repeat issue. A nearly identical incident occurred on August 8, 2025, which was previously reported. Despite that report, the problem remains unresolved and continues to present a significant safety risk. These unexpected braking events create a hazardous driving condition with a clear risk of rear-end collision, particularly at highway speeds. Based on the pattern and circumstances, this strongly suggests a false activation of the automatic emergency braking system or a related safety system malfunction. Given the repeated nature of this issue and the potential safety implications, I am formally requesting: * Immediate escalation of this case to the appropriate engineering or safety review team * A full investigation as a potential safety defect * Identification of any related technical service bulletins, recalls, or known system issues * A clear plan and timeline for diagnosis and resolution at an authorized INFINITI dealership * Confirmation of whether reimbursement or other corrective action will be considered given the ongoing safety risk and repeated service attempts Please confirm receipt of this escalation in writing, along with next steps and assigned case handling details. I expect timely and serious attention to this matter given the safety risk involved. Sincerely, XXX XXX

The car had a power failure so I took it to the dealer to have it checked since it had an open recall, according to what the mechanic tells me is that the fault comes from the mild tree, but he does not tell me what causes that failure and he has not given me the results of the recall either

On March 26, 2026 my 2019 Infiniti QX50 (VIN: [XXX] ) experienced complete loss of motive power while exiting the freeway. My blind mother and [XXX] autistic son were both passengers creating a serious safety emergency for two disabled individuals. On March 28, 2026 Les Schwab Tires (Store [XXX] ) professionally documented metal shavings in the oil pan on official invoice stating ‘SHAVING IN OIL PAN’ with my VIN recorded. I brought the vehicle to Infiniti Roseville [XXX] ). Their own official inspection report R/O 101930 dated March 28, 2026 confirms: ‘REMOVED OIL PAN AND INSPECTED FOR BEARING DEBRIS. FOUND SMALL AMOUNT OF METAL SILVER COLORED.’ The report also documents my reported intermittent power loss and references two photos of the debris taken during inspection. Despite finding documented metal debris consistent with recall R25B2 bearing failure, Infiniti Roseville is denying engine replacement claiming silver colored debris does not qualify. Nissan’s published recall criteria makes no such color distinction — it states metal debris qualifies for engine repair or replacement at no charge. Warning symptoms began December 5, 2025 including headlight flickering, high pitched engine whistling, VDC warning light January 25, 2026 — all documented with timestamped photos and video. The vehicle is currently at Infiniti Roseville. I am requesting federal intervention as the dealer is not complying with recall R25B2 repair criteria and is applying internal standards that contradict Nissan’s published recall documentation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Recall on my 2019 infiniti qx50. I am a 100% service connected from the vietnam war I can no longer drive and because this is a critical safety recall I sent a email to infiniti asking for help in getting the vehicle towed repaired and returned to my home address it is 100+ miles one way. Again, I am a 100% service connected war veteran. The car was being used to carry me to appointments most of which is the VA. medical center. I am on disability income and i can not afford to have it towed so the vehicle is garaged at my home because I don't want anyone driving get hurt.

Sun roof exploded while driving at highway speed.All glass came into vehicle and caused a critical issue requiring me to pullover in an unsafe manner in order to not get cut by glass.

My vehicle was inspected at an authorized Infiniti dealership under an active recall. During that inspection, metal debris and loose bolts were found in the oil pan, indicating internal engine damage consistent with the recall condition. Despite this, Infiniti declined to repair or replace the engine. the engine failed completely while I was driving at highway speed, causing sudden loss of power and creating a serious safety hazard. I was left stranded in active traffic conditions, placing myself and others at risk. This incident raises significant safety concerns, including: Failure of the manufacturer to properly remedy a known recall condition, Continued operation of a vehicle with a known defect, Risk of sudden engine failure during normal driving conditions. Additionally, I did not receive timely notification of the recall. I should have been notified months earlier but only received notice on February 10, 2026. I have documentation from the dealership confirming the presence of metal debris and bolts in the engine, as well as photographic evidence of the damage. I am concerned that other vehicles with this defect may not be properly repaired, potentially leading to similar dangerous failures. Infiniti’s refusal to address a clearly defective engine identified during a recall inspection represents a serious safety issue that warrants investigation. I respectfully request that NHTSA review this matter and determine whether Infiniti is complying with its obligations to properly remedy recall-related defects.

The contact owns a 2019 Infiniti QX50. While driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact was advised to call back to schedule an appointment for a later date. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

The contact owns a 2019 Infiniti QX50. The contact stated there was a grinding sound coming from the engine while driving at various speeds and while accelerating from a stop. There were no warning lights illuminated. The vehicle was taken to a dealer to be diagnosed, and it was determined that the engine mounts were fractured and needed to be replaced. The vehicle was repaired. The failure persisted, and the vehicle was returned to the dealer. The driver stated the sound was normal and was coming from the turbocharger. No additional repairs were performed. The manufacturer was not made aware of the failure. The failure mileage was 59,021.

I am filing a safety complaint regarding my 2019 Infiniti QX50 experiencing engine failure consistent with known bearing defects. On February 13, 2026, while driving from [XXX] to [XXX] on the highway, my vehicle began shaking severely, producing a rattling/knocking noise from the engine, and losing power while in motion. This created a dangerous driving condition and required the vehicle to be towed. The vehicle was taken to a repair shop in [XXX] , where it was diagnosed with engine bearing failure. The shop indicated that this issue was consistent with a known defect and that there was an active recall related to engine bearings at that time. Based on that information, the vehicle was towed to Bob Moore Infiniti in [XXX] for recall inspection and repair. Initially, the dealership indicated that there was an issue and that it was associated with a recall. However, they later reversed their position and stated that the vehicle was “fine” and did not perform any recall repair, despite the ongoing symptoms and prior diagnosis. The vehicle continues to exhibit the same dangerous symptoms, including shaking, engine knocking, and loss of power, and remains diagnosed by another repair facility as having engine bearing failure. This is a serious safety concern because the vehicle can lose power unexpectedly while driving at highway speeds. Additionally, there appears to be inconsistency in how this known defect is being handled, as my vehicle was initially identified as affected but later denied repair. I am requesting further investigation into engine bearing failures in the Infiniti QX50, as well as inconsistent recall application for this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have called sewell infiniti multiple times for service appointment to check on my engine , per the recall notice. They said they were not taking appointments because no parts yet. And just wait for them to contact me. I have call them around October and December. Both times they said the same thing.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact later received an extended warranty notification from the manufacturer stating that the extended warranty on the engine for 10 years/120,000 miles. However, the contact received a second recall notification to contact the dealer for the recall repair. The contact stated that while driving 70 MPH on an Interstate, the vehicle suddenly decelerated to 35 MPH, almost causing a crash. There was no warning light illuminated. The contact was able to pull over to the side of the road, and the contact turned off the vehicle. The vehicle was restarted after 15 minutes and driven to the residence. The dealer was contacted and confirmed that the recall had resumed, and a recall repair appointment was scheduled. The vehicle was towed to the dealer, where the contact was verbally informed that no metal shavings were found in the oil pan upon inspection, and the engine was not replaced; however, the recall completion report that the dealer had provided to the contact confirmed that there were metal shavings found in the oil. The dealer was contacted, but informed the contact that the metal shavings found in the oil were not bearing materials. The vehicle was not repaired and was parked at the residence. The manufacturer was notified of the failure but denied assistance. The failure mileage was approximately 114,770.

Hearing knocking from the engine and Infiniti of Honolulu has refused to schedule an inspection for over 6 months

The contact owns a 2019 Infiniti QX50. The contact was made aware through the rideshare service Uber that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, parts for the recall repair were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.

The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was taken to the dealer to be serviced for a different issue, and the dealer informed the contact that the VIN was included in NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The dealer advised the contact that the recall repair was on hold due to the fact that the remedy was not yet available. The contact was concerned that the recall remedy information stated that the recall parts were anticipated to be available in the beginning of the 4th Quarter of 2025; however, the parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. 

Vehicle: 2019 Infiniti QX50 Mileage at engine replacement: 31,830 miles Date of engine replacement: August 2023 (recall-related repair) The engine in my 2019 Infiniti QX50 was replaced under recall at 31,830 miles in August 2023. Approximately 18,633 miles later, the vehicle began experiencing transmission malfunction symptoms consistent with CVT failure. An independent mechanic diagnosed the CVT transmission as needing replacement. I then took the vehicle to an Infiniti dealership, and they confirmed transmission issues but declined warranty coverage because the powertrain warranty expired February 28, 2025. The transmission is directly integrated with the engine in this vehicle. Following the engine replacement, the transmission began exhibiting unsafe operating behavior, including hesitation, loss of acceleration response, and drivability instability. There are widespread consumer complaints and litigation involving this engine and CVT transmission combination in the 2019 Infiniti QX50. Infiniti extended coverage for the engine but has not extended coverage for the transmission despite known reliability concerns. I am now afraid to operate the vehicle due to concern of sudden transmission failure while driving, which could result in loss of power in traffic and create a safety hazard. I am requesting that NHTSA investigate this recurring pattern of CVT transmission failure following engine defects in the 2019 Infiniti QX50.

Car recently had an important safety recall that was suspended, my car is a 2019 QX 50 Infiniti Luxe, that recently shut down and had to be towed, infiniti dealership diagnosed the car and says I have all low compressions and that I need an engine, these symptoms were quoted to my service dealership prior that the car hesitate to take off, low pick up when I accelerate, stops out of nowhere at intersections, I was told car performs as it was designed to perform even tho I explained it has like a growling sound, now here I am with an engine failed vehicle that they are trying to charge me 13,000 for repairs, I am still paying on this car and have a balance of 14,000+ owed, the dealership is saying they performed a recall diagnosis and that no debri was found in oil pan, any mechanic should know just because debri wasn’t found in the oil pan does not mean the car is not eligible for recall repairs, especially if the diagnostic test was done too soon, the car is definitely part of the recall but they will not honor that, I only had the car just 3 years as of September 2025, the car itself is only 6 years old, this engine failure is definitely part of the recall and I should not be responsible for this repair, this is a safety hazard for me and Infiniti should be held accountable for this faulty engine.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

While driving on the highway and using the hands free feature on iPhone, I said, Hey Siri, and somehow it made the automatic braking on my 2019 Infiniti Qx50 engage unexpectedly. This is not the first time it has engaged unexpectedly and there are also instances when the sensors engage without anything nearby.

A few months ago, I received an email from CarFax letting me know that my vehicle, a 2019 Infiniti QX50 with 2.0L Turbo Engine had a major recall (NHTSA Recall Campaign No. 25V-437). The letter indicated the recall was due to issues with the engine bearings which could lead to a catastrophic failure. I wasn't sure what this meant, so I took the car to Austin INFINITI. The technicians checked the oil pan to see if there were issues. My understanding is that the oil pan should have been removed, drained of all oil to ensure there were no issues that could lead to the catastrophic failure of the engine. None of this was done. I was given my car back and told all was okay. Unfortunately On the evening of November 10, 2025, my vehicle’s engine suddenly seized while driving at highway speeds. Fortunately, I was able to coast onto the Frontage Road. For my protection, the Police Department arrived quickly to park police vehicles in the front and back of my car with their lights on to avoid a nighttime collision or worse. I had no idea why my engine suddenly lost power while driving down the highway and continued to refuse to start despite repeated attempts to restart the vehicle, the engine would not start. I was scared to death and this situation has exacerbated my current diagnosis of PTSD for which I am currently in treatment. This was a horrifying event that could have cost me my life. I can't eat or sleep and experience nightmares that my car died, then I am hit by a car driving at highway speeds as I tried to exit the vehicle. My wife and I are both terrified of driving the car now. I tried to resolve the issue with my local INFINITI dealership and even contacted NISSA/INFINITI executives. I was met with disregard, disrespect and a $1,700 bill to replace the starter that burned out as we kept trying to start the car. The starter burnout was a secondary cause due to the primary issue of the engine seizure. Infiniti disagreed and insisted on the $1,700 for the starter.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle, the vehicle failed to function as intended. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000.

The contact called on behalf of the employer. The contact, who was a technician, stated that there was a 2019 Infiniti QX50 in inventory. The contact stated that while driving at an undisclosed, the contact became aware of an abnormal sound coming from the engine compartment. No warning light was illuminated. The contact researched and became aware of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part was not available for the recall repair. The vehicle was taken to the dealer; however, the contact was informed that parts were not available. In addition, the contact was advised to call back in two weeks to check on parts availability. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,883.

I went to Bill Dodge Infinity to test drive vehicles and to trade my Infinity QX50 in. KBB listed it as $38,000 as a trade in. I was told because of the “STOP TRADE” due to the engine recall they could only offer $12,500. Because of the recall. They couldn’t give me an idea if and or when it would be fixed. So I loose $25,500 in value on an payed off vehicle that I bought in good faith. What’s my recourse?

Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).

The contact owns a 2019 Infiniti QX50. The contact stated that while driving 60 MPH, there was an abnormal knocking sound coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to two separate dealers. The vehicle was later towed to an independent mechanic, and a diagnostic test was performed and diagnosed with engine failure. Upon investigation, the mechanic discovered NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); which the contact linked to the failure. The contact called the dealer about the recall and informed the dealer that the vehicle had experienced the failure. The contact was informed that a diagnostic test was needed to verify the defect. The manufacturer was notified of the failure but offered no assistance. The vehicle remained with the independent mechanic unrepaired. The failure mileage was approximately 81,000.

My recall appointment for August was cancelled by INFINITI and now my engine is sputtering and missing timing on acceleration.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. Most recently, while stopped at a traffic light or stop sign, the automatic emergency braking system indicated that the vehicle in front was too close, even though the vehicle was at a safe distance. Several unknown warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Infiniti QX50. The contact stated that while driving approximately 55 MPH, the vehicle was vibrating, and the vehicle stalled. There was no warning light illuminated. The contact attempted to pull over and felt that the vehicle had lost power steering assist functionality. The contact stated that extra effort was needed to steer the vehicle. The vehicle was shifted to park(P), and the check engine and oil warning lights illuminated. The contact attempted to restart the vehicle, but there was an abnormally loud knocking sound coming from the engine. The contact had the vehicle towed to a local dealer, where it was diagnosed but was not yet repaired. The contact was aware of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was informed of the failure, and the contact advised the manufacturer that the VIN was included in the recall, and the contact was informed that there was no fix for the issue. The failure mileage was approximately 67,000.

Infiniti has admitted the KR20 VC-Turbo engine is defective and can catastrophically fail while driving, but they are dragging their feet on providing a remedy. By delaying the fix, they are gambling with customer safety — waiting until engines actually break to minimize repair costs. This is reckless and puts my family at risk. I am requesting immediate intervention by regulators to compel Infiniti to release the repair solution without delay, and to hold the manufacturer accountable for stalling tactics.

The contact's husband owns a 2019 Infiniti QX50. The owner received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I was driving at the intersection of South I-55 and I-355 on the left most lane at 70 mph. All of a sudden, my car started knocking and since there was no shoulder to the left I had to move to the right by managing to get through multiple lanes to get to shoulder safely. Given the issue with engine, it would not accelerate so I had to safely decelerate and come to a stop. I called the towing company and they towed my car to the dealership. This car had a recall when the dealer contacted me and I had them take a look at 98K miles and they stated everything was fine. Following few weeks later, the engine completely gave out. The dealer is working with manufacturer to get the engine replaced. However, he is not sure who will pick up cost for replacing turbo. Turbo is part of the engine and should also be replaced under the recall. Needless to say, this was a dangerous situation and I am glad the situation had a safe outcome.

NHTSA has closed the case on Nissan WHY? Nissan / Infiniti issued recall notices over 2 months ago to bring my vehicle in to inspect the engine oil for metal shavings. I called a few Infiniti dealerships they all say the same thing. Inspection and replacement of engine is on hold. By NHTSA closing the case there is no government agency over seeing Nissan on solving this recall quickly. They did issue a 10 year or 100,000 mile warranty on the motor. I had my oil analysted by a company to give me a report on what metals on in my oil. The report came back with a unusual amount of silver metal 5 ppm. the report states that it's a concern normally average ppm is 2.with that problem the vehicle should not be driven. So I called Infiniti spoke with a service advisor about the report. He told me everything is at a stop with the recall nothing can be done. Wait for another recall notice in the mail. So now I have a vehicle that was recalled for the engine that is a safety issue and I'm unable to drive knowing about the metal in the oil. And the NHTSA closed the case on Nissan. Here we all sit waiting not knowing days, months or years before this will be resolved. How about a little help. Nissan and Infiniti should be paying for rental vehicles if we're unable to get our vehicle repaired. Nissan just issued a 10 year or 100,000 mile warranty and I can't use it for my engine right now today because the recall is on hold. What good is the warranty I see a problem can't get the vehicle looked at. Help is needed here.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle lost motive power and stopped. The contact was able to restart the vehicle immediately and continued driving. There were no warning lights illuminated. The dealer was contacted. The dealer informed the contact that the recall had been suspended. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

On August 1, 2025, at 44,391 miles on the Vehicle odometer, Plaintiff experienced a catastrophic failure of the complete power-steering and rack and pinion system, while traveling on Vermont Interstate 89 in Middlesex, Vermont. The steering wheel instantly became largely immoveable, the car shuddered and vibrated. By sheer luck, Plaintiff’s Vehicle did not collide with another vehicle or object. The Plaintiff could have been seriously injured or killed, had a collision resulted from the loss of steering ability. Plaintiff navigated to a nearby park and ride pull-off; the vehicle was completely incapacitated. An inspection of the Vehicle by Infiniti of Nashua Service Department revealed that the complete power steering rack and pinion system had failed. Service records research by Infiniti of Nashua Service Department revealed that at 31,000 miles on the Vehicle odometer, the power steering and rack and pinion system had a previous complete failure and was replaced under Warranty. The Service Department advised that failure of a system at 31,000 miles, let alone again at 44,391 miles, indicated a factory defect or an improper installation/repair of the system on the part of Infiniti. INFINITI OF WARWICK RHODE ISLAND DID NOT DISCLOSE THE COMPLETE SYSTEM FAILURE at the time of the 31,000-mile replacement, and falsely reported to CarFax “steering/suspension checked,” instead. Litigation pending.

Safely concerned for passenger as airbag will not activate, light stays illuminated. Front driver seat frame seems loose or broken, seat rocks forward and backwards. Engine exhibiting sluggish and loss of power especially at lower speeds.

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, there was a beeping sound, and the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,520.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and the contact was informed that the engine and turbo charger needed to be replaced; however, the turbo charger was not covered under the recall. The vehicle was not repaired. The manufacturer was notified, a case was opened, and the contact was informed that the manufacturer would not cover the cost of replacing the turbo charger. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Infiniti QX50. The contact stated that the vehicle was not driven for 4-days while on vacation however, upon returning, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine after finding metal shavings inside the oil pan. The vehicle was not repaired. The contact was informed that the failure was not covered under recall. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling). The contact was concerned about driving the vehicle. The contact called the local dealer, who confirmed that parts were not yet available after scheduling an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available. The contact had not experienced a failure.

Me han enviado un recall el cual me enviaron en fecha 22 de octubre del presente año y lo he recibido hace unos dos días. He ido a infinito service y me informaron que el recall había sido retirado. Mi carro ha estado presentando problemas con el motor y todo lo que describe en el recall ya lo está presentando. Cómo es posible que el recall se haya retira? El problema existe, necesito que me habiliten esto, mi carro puede presentar problemas más graves y ustedes se tendrán que hacer responsables. Ya ha tenido pérdida de potencias y los demás síntomas

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Infiniti QX50. The contact stated while driving 40 MPH, the vehicle experienced a temporary reduction in engine power. The contact was able to pull over to the side of the road. The contact stated that the check engine warning light was illuminated. The failure became persistent with significant reduction in engine power while attempting to accelerate. The vehicle was taken to the dealer, who diagnosed that the variable compression actuator had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and offered a partial payment for the repair. The failure mileage was approximately 49,000.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45 MPH, the vehicle stalled. The contact was able to coast to the side of the road. There were no warning lights illuminated. The vehicle was towed to a certified mechanic who diagnosed a failure with the engine. The vehicle was not repaired. The vehicle was towed to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The dealer informed the contact that the engine would not be replaced free of charge under the recall and that the engine had to be covered under the MaxCare Warranty Coverage. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 82,000.

The contact owns a 2019 Infiniti QX50. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the vehicle. There was no warning light illuminated. The contact then received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part for the recall repair was not yet available. The contact called the dealer and was informed that a diagnostic test needed to be performed to determine the cause of the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 16,700.

Engine failed. Metal shavings found in oil pan at Infiniti dealer. Mechanic recommended replacing the engine. It is available for inspection. The engine failure happened on a single lane stretch on mountain highway. by the grace of god I was able to get the car into a center turning lane and we were not hit by other vehicles at highway speeds or ~45mph. no warning lights came on just a noise and then it stopped. 4 days prior the vehicle was inspected at the dealership to ensure it was safe for the trip. All maintenance was confirmed to be in good order. The date on the inspection is the date it was emailed to me however the date of inspection was June 26th.

The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated there were rumbling and rattling sounds coming from the engine compartment while depressing the accelerator pedal. There were no warning lights illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer informed the contact that the recall was paused at the time and there was no remedy available. The failure mileage was unknown.

2019 Infiniti QX50 Recall Campaign ID: R25B2 (Safety Recall 2025) Summary of Issue: I received a safety recall notice stating that my vehicle may have an engine manufacturing defect that could cause severe damage or complete engine failure. This poses a significant safety risk. Details: Contacted Infiniti Consumer Affairs on August 28, 2025 (Case #55702324) and my local dealer. Dealer confirmed recall is active but remedy is not available; they refused inspection even if I offered to pay. Consumer Affairs indicated proactive assessment may incur charges unless defect is confirmed, which I find unreasonable given the severity of the issue. No timeline provided for remedy or inspection. No alternative transportation offered. Safety Concern: Driving the vehicle under these conditions could lead to sudden engine failure, increasing risk of accidents and injury. Requested Action: Confirm recall status and remedy timeline. Require manufacturer to provide inspection or alternative transportation until repairs are available.