2002 Jaguar X-Type Complaint Log

GEAR BOX FAULT LIGHT COMES ON WHILE DRIVING AND COMPLETE LOSS OF POWER. JAGUAR REPLACED TRANSMISSION WITH BRAND NEW ONE . NOT 90 DAYS LATER BRAND NEW TRANSMISSION DOES SAME EXACT THING. THIRD TRANSMISSION Y BEING INSTALLED AT JAGUAR , NOW IM AFRAID OF THIS VEHICLE. SOME ONE IS GOING TO GET HURT OR KILLED IF ON HIGH WAY. *AK

WHILE DRIVING HOME FROM WORK AT NIGHT AT ABOUT 30 MPH THE TRANSMISSION STARTED TO SLIP THEN THE CAR STOPPED MOVING AT ALL EVEN THOUGH THE ENGINE WAS RUNNING AND IN GEAR. I WORK IN AN OLD INDUSTRIAL PART OF TOWN AND NOT A PLACE TO BREAK DOWN AFTER DARK AND WAS VERY LUCKY A POLICEMAN HAPPENED BY ALMOST IMMEDIATELY AND WAITED UNTIL A TOW TRUCK CAME. I CALLED THE JAGUAR DEALER ABOUT IT AND WAS TOLD THERE IS A LOT OF PROBLEMS WITH THE 02 X TYPES AND HE THINKS SINCE FORD IS IN SUCH BAD SHAPE, JAGUAR IS NOT COVERING THESE OUT OF WARRANTY EVEN THOUGH THIS IS A KNOWN DEFECT. I ENDED UP HAVING THE CAR TOWED TO A TRANSMISSION SHOP I TRUST AND HE ALSO WAS AWARE OF THE PROBLEMS THESE X-TYPES WERE HAVING WITH THE TRANSMISSIONS. IT COST ME $4,500 TO HAVE THE TRANSMISSION REBUILT ON A CAR WITH 55,000 MILES ON IT. A LITTLE RESEARCH ON THE INTERNET SHOWS A LOT OF PEOPLE HAVING PROBLEMS WITH THEIR TRANSMISSIONS ON THE 02 X-TYPE AND JAGUAR/FORD IS DOING NOTHING TO COVER THE PROBLEM AFTER THE FACTORY WARRANTY IS UP. *JB

THE JAGUAR DEALER REPLACED THE TRANSMISSION AND RELATED PARTS IN THE CAR AS IT WAS UN-DRIVABLE. AFTER RE-ASSEMBLY, THE CAR WOULD MAKE CLUNKING SOUNDS WHEN TURNING TIGHT TURNS AND OVER BUMPS AND DIPS. THIS BECAME MORE NOTICEABLE OVER TIME, UNTIL THE DEALER WANTED TO REPLACED MOST OF THE SUSPENSION. IT TURNS OUT THAT THE TRANSMISSION SUB-FRAME IS BOLTED THROUGH THE FLOOR PAN TO SPOT-WELDED NUTS. THE TECHNICIAN BROKE THESE NUTS LOOSE DURING RE-INSTALLING THE FRAME MEMBER (PERHAPS BY OVER-TORQUING). THE DRIVETRAIN WOULD THEN SHIFT DURING THE TIGHT TURNS AND OVER BUMPS MAKING A LOUD CLUNKING IN THE UNIBODY. *TR

DRIVE LINE NOISE, IT HAPPENS WHEN THE AIT TEMPERATURE IS LOW, FIRST AFTER ABOUT 3-4 MINUTES OF DRIVING AND ABOUT 1/2 MILE WHEN I APPROACH MY SECOND STOP SIGN. OTHER JAGUAR OWNERS HAD THE SAME PROBLEM AND HAD TO REPLACE THE PROPSHAFT, THIS IS A TSB DEFECT AND JAGUAR WILL FIX IF YOU THE CAR HAS WARRANTY, OTHERWISE, YOU WILL HAVE TO PAY AROUND $1300 TO GET THE NOISE GONE. IF YOU GOT TO X-TYPE FORUM ON ROADFLY.COM YOU WILL FIND ALOT COMPLAINT ABOUT THAT NOISE. *NM

AT ONLY 46,000 MILES, VEHICLE SUFFERED CATASTROPHIC TRANSMISSION FAILURE, RESULTING IN ESTIMATES RANGING FROM $8000 (JAGUAR REBUILT) TO $3000 (LOCAL REBUILD) FOR REPAIRS. CAR WAS, ACCORDING TO DEALER, OUT OF WARRANTY BY REGISTRATION DATE, LEAVING ME WITH THE ENTIRE REBUILD BILL. JAGUAR KNOWS ABOUT THE PROBLEM OF X-TYPE TRANSMISSIONS FAILING AND REFUSES TO ADDRESS THE SITUATION. EMAILS AND LETTERS SENT TO JAGUAR HQ HAVE ALL GONE UNANSWERED. SINCE I RECEIVED THE VEHICLE, THE TRANSMISSION HAS BEEN REPLACED, HEADLIGHT WASHER COVERS HAVE BOTH BLOWN OFF DURING USE, SUNROOF HAS FAILED, BOTH FRONT SEATS ROCK (JAGUAR HAS A TSB OUT ON THIS BUT FAILS TO RECALL), MYSTERIOUS DSC FAILURES AND MANY FIT AND FINISH ISSUES (DASH PAD WARPING, PAINT ISSUES, ETC.).

ELECTRICAL SYSTEM - MY CAR WAS PARKED FOR TWO DAYS AT A SECURE AIRPORT PARK AND RIDE. WHEN RETURNING FROM MY TRIP, WHEN PUTTING THE CAR IN REVERSE THE CAR JERKED AND ROLLED OUT OF THE PARKING SPACE. I THEN PROCEEDED TO PUT THE CAR IN DRIVE AND IT FAILED TO ACCELERATE. THE ENGINE AND TRANSMISSION WARNING LIGHTS WERE ILLUMINATED, WHICH PUT THE CAR IN LIMP MODE. I HAD THE CAR TOWED TO THE DEALERSHIP. THANKFULLY I WAS NOT IN HIGH TRAFFIC WHEN THIS HAPPENED. IF I WAS TRAVELING AT 60 MPH AND THE CAR WENT INTO LIMP MODE THERE COULD HAVE BEEN A SERIOUS ACCIDENT. THE DEALER STATED THAT IT WAS A THROTTLE POSITIONING SENSOR FAILURE AND TO CORRECT THE PROBLEM, THE THROTTLE HOUSING WOULD HAVE TO BE REPLACED AT A COST OF $1600.00. THE WARRANTY HAD EXPIRED 3 MONTHS EARLIER. THIS CAR HAS LESS THAN 48,000 MILES ON IT AND IS ONLY DRIVEN IN CITY TRAFFIC. THIS HAS TO BE A DEFECT WITH THIS UNIT, ESPECIALLY SINCE IT FAILED WHILE THE CAR WAS PARKED WITHOUT WARNING. THIS IS DEFINITELY A SAFETY ISSUE. IF THIS UNIT HAD FAILED ON THE INTERSTATE (I LIVE IN THE METRO ATLANTA AREA) IT COULD HAVE CAUSED A MAJOR ACCIDENT WITH POSSIBLE INJURIES. *JB

MY WIFE'S X TYPE 2002 JAGUAR WAS RIDING VERY ROUGH AND I ASKED OUR LOCAL MECHANIC TO BALANCE THE TIRES. HE CALLED IN SHOCK ADVISING THAT THE INTERIOR WALL OF A REAR GOODYEAR AMERICAN EAGLE TIRE WAS CRACKED ALL AROUND THE RIM OF THE TIRE AND WE WERE LUCKY TO BE ALIVE. FROM THE OUTER WALL AND THE TREAD THE TIRE APPEARED PERFECT. I HAVE THE TIRE AND DIGITAL PHOTOGRAPHS WHICH I WILL FORWARD WHEN PROVIDED AN E-MAIL ADDRESS. *JB

AUTOMATIC TRANSMISSION BEGAN DROPPING GEARS, BEGINNING WITH TOP GEAR, WORKING ITS WAY DOWN TILL THE TRANSMISSION WOULD NO LONGER PULL THE VEHICLE. AFTER THE FIRST GEAR DROPPED, "GEARBOX FAULT" CAME UP IN THE DRIVER INFORMATION DISPLAY. AFTER RESEARCHING THIS MATTER, IT APPEARS THAT JAGUAR HAS A SERIOUS DEFECT WITH THESE TRANSMISSIONS, AS MOST X-TYPE TRANSMISSIONS FAIL AT 50,000 MILES. JAGUAR (CORPORATE) REFUSED TO REPLY TO BOTH VERBAL AND WRITTEN INQUIRIES. TOTAL COST NEW WAS $7,700 FOR REPLACEMENT, REBUILT WAS $2,900. JAGUAR OBVIOUSLY KNOWS OF THE DEFECT, AS IT WAS COVERED IN THEIR TSB'S. *TR

THIS REGARDS TRANSMISSION FAILURE OF 2002 X TYPE WITH 62,000. I AM ORIGINAL OWNER AND HAVE HAD ERROR MESSAGES AND LURCHING FROM THE TRANSMISSION, WITH JAGUAR RETURNING THE VEHICLE INDICATING NO PROBLEMS. THE INTERNET IS FULL OF COMPLAINTS WITH LOW MILEAGE AND COMPLAINTS LIKE MINE. *NM

FROM JAN 2005 TO 6/28/06 I HAVE HAD FOUR SEPARATE INCIDENTS WITH 2004 POTENZA G009 225/45R17 TIRES THAT HAD TREAD SEPARATION FROM SIDEWALL. TIRES INSTALLED ON A 2002 JAGUAR X-TYPE (AWD). ALL TIRES WERE CONSTANTLY MAINTAINED, ROTATED AND BALANCED PER JAGUAR SPECS. DOT EMH8LHC1805. ALL TIRES HAD BETWEEN 5/32 AND 6/32 OF TREAD LEFT AND MORE THAN 25,000 MILES BEFORE OCCURRENCE. REPLACED ONE OUT OF POCKET AND OTHER THREE WERE REPLACED AT MINOR CHARGE BY BRIDGESTONE DEALER (TIRE FREE (WARRANTY) / CHARGED FOR$ 45 FOR INSTALLATION & BALANCING & ROAD HAZARD PROTECTION). INCIDENTS LEAD TO EXTREME VIBRATION AND VEHICLE INSTABILITY AND WOULD HAVE LEAD TO BLOW OUT IF I HAD NOT RESPONDED IMMEDIATELY. *JB

A LIGHT ON THE DASH INDICATED A TRANSMISSION OR ENGINE FAILURE AND THE CAR HAD TROUBLE GOING MORE THAN 30 MILES PER HOUR. I IMMEDIATELY WENT TO A MECHANIC WHO SAID I HAD A TRANSMISSION FAILURE. THE CAR ONLY HAD 38000 MILES SO THIS WAS VERY UNEXPECTED. IT WAS JUST OUT OF WARRANTY BY 2 MONTHS. JAGUAR CARS AGREED TO PAY HALF OF THE COST OF REPLACING THE TRANSMISSION WITH A REFURBISHED TRANSMISSION, MY SHARE WAS $3304. BASED ON INTERNET POSTINGS I HAVE READ FROM OTHER OWNERS OF THIS VEHICLE I SUSPECT THIS COULD BE A KNOWN SAFETY DEFECT AND I BELIEVE AN INVESTIGATION MAY BE WARRANTED. *NM

MY FIANCEE WAS DRIVING WHEN THE ENGINE LOST ALL POWER, THE RED MALFUNCTION LIGHT CAME ON, THEN THE AMBER SERVICE LIGHT. THE VEHICLE WOULDN'T ACCELERATE AT ALL AND WAS A HAZARD TO ATTEMPT TO PULL OFF THE ROAD FROM THE RIGHT LANE! MY FIANCEE CALLED SCARED TO DEATH AS SHE WAS ALMOST REAR ENDED DUE TO THE SUDDEN POWER LOSS. BEING A 3X RE-CERTIFIED A.S.E. MASTER TECHNICIAN WITH NUMEROUS COLLEGE CREDITS IN ELECTRICAL ENGINEERING THROUGH THE US AIR FORCE, I TOLD HER TO SHUT THE VEHICLE OFF AND ATTEMPT TO RESTART THE ENGINE TO CHECK THE DASH WARNING LIGHTS, BOTH RETURNED AND THE VEHICLE FAILED TO ACCELERATE BEYOND IDLE. AS THE LEAD TECH(SHOP FOREMAN) OF THE LOCAL MITSUBISHI DEALER, I WAS IN CHARGE OF LEMON LAW REPAIRS PRIOR TO BUY BACK FROM THE MANUFACTURER IN SE FLA. I HOOKED UP MY DIAGNOSTIC SCAN TOOL TO RETRIEVE CODES FROM THE OBD2 CONNECTION AND PULLED UP A CODE FOR THE THROTTLE POSITION SENSOR. FORTUNATELY I WAS ABLE TO CLEAR THE CODE AND DRIVE THE VEHICLE HOME- CAUTIOUSLY! AS THE LEAD TECH. AT A BOCA RATON,FL. REPAIR CENTER, I CALLED MY LOCAL JAGUAR DEALER TO INQUIRE ABOUT THE PRICE AND AVAILABILITY OF THE TPS SENSOR AND WAS NOTIFIED THAT THE PART WAS ONLY AVAILABLE AS A THROTTLE BODY ASSEMBLY- FOR THE AMOUNT OF @1500.00 DOLLARS AND THEY HAPPENED TO STOCK 2 UNITS. I NOTIFIED JAGUAR CUSTOMER SERVICE AND WAS TOLD TO TAKE THE CAR TO THE DEALER THOUGH THE VEHICLE WAS JUST OVER THE MILEAGE WARRANTY AND THE LIGHTS WERE NO LONGER ON, BEFORE ANY DETERMINATION COULD BE MADE AS TO THE WARRANTY GOODWILL AVAILABLE TO HELP WITH THE REPAIR. MY PREVIOUSLY MENTIONED CREDENTIALS AND THE REPEATED MENTION THAT MY FAMILY DRIVES IN THE VEHICLE WITH 3 CHILDREN AND MY CONCERN WITH THEIR SAFETY FELL ON DEAF EARS. MY CONCERN IS THAT THERE IS NO REDUNDANT CIRCUIT TO ALLOW SAFE TRAVEL TO A CLEAR ROAD SHOULDER IN THE EVENT OF SENSOR FAILURE AS THIS VEHICLE DRIVES BY WIRES FOR THE THROTTLE. PLEASE RESPOND ASAP AS I FEAR A REPEAT IS DEFINATELY LIKELY!*JB

DT*: THE CONTACT STATED INTERMITTENTLY, THE BRAKES SQUEAKED AND WOULD NOT STOP THE VEHICLE. THE PARKING BRAKE MUST BE APPLIED TO STOP. THE DEALERSHIP IS UNABLE TO DETERMINE THE PROBLEM. NO REPAIRS HAVE BEEN ATTEMPTED.

FIRST START UP ONTO HIGHWAY AFTER BRIEF WARM UP OF 3 MINUTES. VEHICLE WENT INTO LIMP MODE AFTER HEARING A BRIEF HOWLING NOISE FROM TRANSMISSION. DASH INDICATORS READ: ENGINE SYSTEM FAILURE, DCS SYSTEMS FAILURE AND TRANS FAILURE. RED AND AMBER LIGHTS IN CENTER CAME ON. PARKED IN REST AREA IN N. SHIFTED BACK INTO DRIVE AND THERE WAS A VERY LOUD ENGAGEMENT OF TRANSMISSION THAT JERKED VEHICLE. VEHICLE'S WARRANTY TO EXPIRE IN 2 WEEKS. VEHICLE STILL AT SHOP WAITING FOR DIAGNOSTICS CHECK. *JB

EXPERIENCED TWO MAJOR FAILURES. THE INITIAL FAILURE INVOLVED THE SHEARING OFF OF ONE OF THE LEFT SUSPENSION COMPONENTS. RESULTED IN STEERING FAILURE. FORTUNATELY, I WAS ONLY GOING 20 MPH AND WAS ABLE TO STOP BEFORE FURTHER DAMAGE INCURRED. $4500 IN REPAIRS TO FRONT END/SUSPENSION--COVERED BY LOCAL DEALER/JAGUAR. THE SECOND FAILURE INVOLVED TRANSMISSION FAILURE AT SPEEDS OF 40 - 70 MPH. HAPPILY, WHEN TAKEN TO THE DEALERSHIP, IT LEFT THEM STRANDED ON THE STREET. THIS RESULTED IN THE RECOMMENDATION OF A NEW TRANSMISSION AT $6500 ON A COMPONENT NOT DUE TO REQUIRE SERVICE FOR ANOTHER 30,000 MILES. (CAR HAD 69,000 MILES.) *JB

REAR WHEELS CAN NOT BE PUT INTO ALIGNMENT TO MANUFACTURER'S SPECIFICATIONS. *JB

THERE WAS NO CRASH ASSOCIATED WITH THIS PROBLEM. ALL FOUR DOOR LOCKS HAVE BECOME INOPERABLE FROM THE OUTSIDE OF THE VEHICLE. THE PROBLEM CAN BE FIXED BY REPLACING THE DOOR LATCHES. THIS STARTED HAPPENING OCCASIONALLY WHEN THE CAR WAS THREE YEARS OLD AND HAS GOTTEN MUCH WORSE. IN AN EMERGENCY IT WOULD BE IMPOSSIBLE TO OPEN THE DOORS FROM THE OUTSIDE. *TR

OCTOBER 2,2005 ON THE NORTHERN STATE PKWY, 15 MINS INTO MY TRIP, THE ENGINE TEMP GAUGE LIGHT TURNED RED AND THE INDICATOR NEEDLE JUMPED PAST THE RED (OVERHEAT) ZONE. AS I DECELERATED OFF THE PKWY ONTO THE EXIT RAMP THE ENGINE STARTED TO SMOKE PROFUSELY AND THE CAR ROLLED TO A STOP, WHILE THE ENGINE COMPLETELY BURNED OUT. THE CAR WAS TOWED TO THE DEALERSHIP WHERE THE NEXT DAY AS I SHOWED UP TO GET SOMETHING OUT OF THE CAR, TO ASSURE ME THAT I DIDN'T NEED TO WORRY ONE OF THE MECHANICS POINTED OUT ANOTHER CAR IDENTICAL TO MINE THAT HAD SUFFERED THE SAME MALADY AND WAS NOW HAVING ITS ENGINE COMPLETELY REBUILT. ALMOST FORGOT, THE CAR WAS ATTENDED TO FOR IT'S REGULAR SCHEDULED MAINTENANCE BY THIS SAME DEALERSHIP ON SEPTEMBER 8, 2005. *NM

2002 JAGUAR X TYPE WAS INVOLVED IN A ROLL OVER AND NONE OF THE AIR BAGS DEPLOYED. CRUISE CONTROL AND BRAKE EQUIPMENT ARE POSING A PROBLEM AS WELL. *MR THE DRIVER AND PASSENGER SUSTAINED SEVERE INJURIES. *SC *JB

DT: JAGUAR X-TYPE 2002. THE CONSUMER WAS ABLE TO REMOVE THE KEY WHILE THE VEHICLE WAS STILL IN GEAR. JAGUAR LOOKED AT THE VEHICLE, AND THE ENGINEER FROM THE INSURANCE COMPANY STATED THAT THE KEY WAS REMOVED WHILE THE VEHICLE WAS IN GEAR, WHICH WAS AN INDIRECT VIOLATION OF FMVSS. JAGUAR SIMPLY STATED THAT THIS SHOULDN'T HAVE HAPPENED AND THIS FIXED THE VEHICLE. *AK THE IGNITION SWITCH WAS DEFECTIVE. *SC *JB

I HAVE HAD THIS CAR, 2002 JAGUAR X-TYPE FOR LESS THAN 3 YEARS. OVER THIS TIME,. THERE HAVE BEEN SEVERAL FAILURES WITH THE ELECTRICAL SYSTEM. THE CAR ONLY HAS 62,917 MILES, AND NOW THE TRANSMISSION HAS FAILED. THIS OCCURED ON A RAINY NIGHT, AND I BARELY GOT TO MY STREET BEFORE THE CAR TOTALLY STOPPED MOVING. I HAVE CONTACTED JAGUAR CORPORATE TO ASK THEM TO STAND BEHIND THEIR VEHICLE. THEY SEEM TO BUILD THIS CAR TO LAST ONLY 3 YEARS. ALL THEY OFFERED WAS A $1,000 DISCOUNT ON A BILL OF $8,150.00.*AK

WHEN CROSSING A HIGHWAY INTERSECTION THE VEHICLE ENGAGED INTO LIMPMODE WHICH CAUSED THE ELECTRICAL SYSTEM TO SHUT DOWN, AND VEHICLE DECELERATED TO 5 MPH. *AK

AUTO HAS APX 28 000 MILES REPLACED IN JAN 05 ALL FOUR TIRES .DEALER SHOWED HOW THEY ALL FAILED AT ONCE. SECONDLY AROUND JAN 04 REPLACED TWO TIRES FROM DEALER. I PAYED FULL PRICE FOR ALL OF THEM. *NM

ALUMINUM WHEELS DENT EASILY ALLOWING AIR LEAKAGE FROM TIRES. THESE ARE THE SPORT WHEELS ON THE JAG X-TYPE MODEL. I RAN OVER A DEER CARCASS IN ROAD AND THE RIGHT FRONT PASSENGER SIDE TIRE DEFLATED AND CAME OFF THE RIM AS THE CAR WAS TRAVELING 70 MPH. THE CAR SPUN OUT OF CONTROL AND $17.000 OF DAMAGE WAS INCURRED. AFTER THE ACCIDENT IT WAS NOTED AT ACTUALLY ALL THE WHEELS HAD SMALL DENTS AND THEY ALL NEEDED TO BE REPLACED. REGULAR TIRES AND WHEELS WERE PURCHASED. TIRES WERE MADE BY CONTINENTAL. ALUMINUM WHEELS WERE STANDARD ON SPORTS MODEL. *JB

CAR HAS HAD NUMEROUS REPAIRS WITH TRANSMISSION, DOOR'S OPENING, TRUCK, FUEL INJECTORS, SUNROOF, WINDOWS, ETC. *JB

WHILE DRIVING AT ANY SPEED THERE WAS SEVERE VIBRATION IN FRONT AND REAR. THE VEHICLE WAS TAKEN TO DEALERSHIP, AND TECHNICIAN DETERMINED THAT RIMS WERE BENT. PREVIOUS TO DIAGNOSIS, CONSUMER REPLACED ONE OF THE REAR RIMS WHICH WAS BENT. *AK A TOTAL OF FIVE RIMS REPLACED AND THE TIRES WERE REPLACED BECAUSE THEY WEREN'T SUITABLE FOR THE RIMS. *SC

2002 JAGUAR X TYPE DEVELOPED TIRE BELT SEPARATION.*MR PRIOR TO THE SEPARATION THE VEHICLE VIBRATED WHILE BEING DRIVEN. *NM

THE DRIVER'S SHOULDER HARNESS LOCKS UP AND WILL NOT EXTEND SO THAT IT CAN BE PUT ON. WE ARE TOLD THIS IS NORMAL FOR AN ENGLISH CAR AND TO DRIVE WITHOUT THE SHOULDER HARNESS. THE SHOULDER HARNESS FAILED TO RESTRAIN IN AN ACCIDENT AND FULLY EXTENDED AND BROKE.*AK

SEARING PROBLEM WITH JAGUAR 3.0 X-TYPE.*MR THE VEHICLE HAS BEEN TAKEN TO THE DEALER 10 TIMES FOR REPAIR. THE CONSUMER IS AFRAID THAT THE VEHICLE WILL EITHER EXPLODE OR CATCH ON FIRE. THE CONSUMER REQUEST THAT A NEW VEHICLE BE ASSIGNED TO THE LEASE. *NM

WHILE DRIVING ENGINE EXPLODED. AS A RESULT, THE WINDOWS BEGAN TO FOG UP. THE CAUSE HAS NOT BEEN DETERMINED. *AK

HAVE EXPERIENCED SEVERAL OCCURRENCES OF POWER TRAIN SHUTDOWN TO DO ELECTRONICS ON 2002 JAGUAR X TYPE VIN # [XXX]...THIS OCCURS IN MOVING TRAFFIC AT ALL SPEEDS. REPRESENTS A SERIOUS SAFETY ISSUE. I HAVE ASKED JAGUAR MOTOR CO TO REPLACE THE VEHICLE...THEY CLAIMS IT HAS BEEN REPAIRED. NOT THE CASE AS THE MALFUNCTION HAS OCCURRED SEVERAL TIMES WHICH RESULTED IN MAIN HARNESS & ECU REPLACED... *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE A 2002 JAGUAR X-TYPE EQUIPPED WITH PIRELLI P6 LOW PROFILE TIRES AND ALLOY RIMS. IN THE PAST 6 WINTER MONTHS, I HAVE EXPERIENCED 4 INCIDENCES OF SIDEWALL BUBBLES AND ONE SIDEWALL BLOWOUT.*AK I HAVE TALKED TO OTHER JAGUAR OWNERS REGARDING THESE TIRES AND FIND THAT THIS IS A COMMON FAILURE. I BELIEVE THAT THESE TIRES ARE FAILING EXCESSIVELY. I BELIEVE THAT THESE TIRES ARE A SAFETY PROBLEM. I BELIEVE THAT THEY ARE A MISAPPLICATION FOR THE SERVICE INTENDED. THE INCIDENT DATE LISTED IS THE LAST INCIDENT OF FAILURE.

VARIOUS PROBLEMS WITH CONTINENTAL TIRE EQUIPMENT ON 2002 X TYPE JAGUAR. *MR THE CONSUMER EXPERIENCED ERRATIC VIBRATION AND SHAKING OF THE STEERING COLUMN. THE DIAGNOSIS WAS THAT THE BELT SEPARATION OCCURRED WHICH RESULTED IN BLOWOUT. *SC *JB

I LOVE MY JAG, BUT DRIVE SHAFT REPLACED 4X - WHISTLING NOISE DUE TO INCOMPATIBLE METALS, FRONT SEATS ROCK, WINDOWS MALFUNCTION, BRAKES HAVE RAPID WEAR LESS THAN 30,000 MILES, TIRES REPLACED LESS THAN 30,000 MILES, DEALER IS TRYING TO SOLVE PROBLEMS. *LA

WHILE TRAVELING ON THE HIGHWAY, I HAD A FLAT TIRE. THE TIRE WENT FLAT EXTREMELY FAST, NOT QUITE A BLOW OUT. UPON REMOVING THE FRONT PASSENGER TIRE, I FOUND A HOLE WORN ON THE INSIDE SIDEWALL APPROXIMATELY 2 INCHES UP FROM THE THREAD. THERE IS COMPLETE BAND OF REMOVED RUBBER AROUND THE ENTIRE TIRE WITH THE HOLE EXPOSING SOME WHITE FIBERS. I EXPECTED A NAIL OR OTHER PROTRUSION, NOT A HOLE ON THE THINNEST PART OF THE TIRE. I LOOKED AT THE OTHER TIRE (DRIVERS SIDE) AND NOTICED THE SAME PROBLEM IS HAPPENING. I AM RELIEVED WE DID NOT HAVE A BLOW-OUT ALTHOUGH THE TIRE LOOKED LIKE IT COULD HAVE BLOWN OUT AT ANY TIME. IT IS OBVIOUS THE TIRE RUBS ON SOMETHING IN THE WHEEL WELL. I NEED TO TAKE THE TIRE OFF AGAIN AND LOOK AT THE WHAT IS HAPPENING (DID NOT HAVE TIME TO DO A FULL INVESTIGATION WHILE ON THE HIGHWAY). I HOPE OTHER JAGUAR X-TYPE OWNERS ARE NOT EXPERIENCING THE SAME THING. THIS IS A ACCIDENT WAITING TO HAPPEN. IT COULD HAVE EASILY BEEN A SERIOUS ACCIDENT DEPENDING ON TRAFFIC FLOW. I STRONGLY FEEL THIS IS A SAFETY ISSUE. REGARDLESS OF TIRE POSITION, THE TIRE SHOULD NEVER RUB AGAINST A PERMANENT OBJECT IN THE CAR. THE TIRE PRESSURE WAS NOT A ISSUE. THE TIRES WERE CHECKED OFTEN WITH MINIMAL DEGREGATION IN PRESSURE. THE VEHICLE HAD WARANTY WORK ON IT APPROX 6,000 MILES AGO. IT IS POSSIBLE THEY MISALIGNED THE TIRES AFTER REPLACEMENT OF THE TRANSMISSION. (9 SEPARATE WARANTY ITEMS WORKED OVER 16 MONTHS - TALK ABOUT A LEMON). *AK

WHEN APPLYING THE BRAKE PEDAL, THE BRAKES FAILED. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE BRAKES NEEDED TO BE REPLACED. *JB THE BRACKET THAT HELD THE PADS HAD BROKEN AND CURRENTLY THE LEFT REAR WHEEL WAS DAMAGED, THERE WAS ALSO A GASOLINE SMELL, THERE WAS VIBRATION AND OR METALLIC SOUND WHEN THE VEHICLE SPEED WAS OVER 45 MPH, AND THE NAVIGATION SYSTEM BROKE. *SC THE CONSUMER ALSO HAD STEERING PROBLEMS. *JB

MY NAME IS [XXX]. MY HUSBAND [XXX] AND I OWN A 2002 JAGUAR X-TYPE 2.5. IN OCTOBEROF 2003, I PARKED IN A COMMERCIAL PARKING LOT WHILE I ATTENDED AN APPOINTMENT. WHEN I RETURNED TO THE VEHICLE AFTER MY APPOINTMENT, I FOUND THAT THE CAR HAS ROLLED BACK INTO 2 OTHER VEHICLES THAT WERE PARKED BEHIND IT. THERE WAS DAMAGE DONE TO ALL THREE VEHICLES INVOLVED. IT IS DOCUMENTED BY MYSELF AND BOTH OF THE OWNERS OF THE VEHICLES THAT WERE INVOLVED THAT MY HANDBRAKE WAS FULLY ENGAGED. NOBODY COULD BELIEVE THAT THE VEHICLE COULD HAVE ROLLED BACK. THE INCIDENT HAPPENED ON A COMMERCIAL PARKING LOT, AND EVEN THOUGH A POLICE OFFICER ATTENDED THE SCENE, HE WOULD NOT MAKE A WRITTEN REPORT AS IT HAPPENED ON PRIVATE PROPERTY. I CONTACTED THE LOCAL DEALERSHIP (GAUDIN JAGUAR - LAS VEGAS, NV) AND BROUGHT MY VEHICLE TO BE LOOKED AT, THEY INDICATED THAT THERE WAS NOTHING WRONG WITH THE HANDBRAKE. I INDICATED AT THAT TIME THAT I DID NOT FEEL SAFE DRIVING AND PARKING THE VEHICLE AS THE HANDBRAKE HAD TO BE FAULTY AS IT SHOULD NOT ROLL BACK WHEN ENGAGED. I LEFT THE DEALERSHIP UNHAPPY WITH THE SERVICE THAT I RECEIVED FROM THE DEALERSHIP. I WENT THROUGH MY INSURANCE AND HAD TO TAKE RESPONSIBILITY EVEN THOUGH I WAS NOT IN THE VEHICLE WHEN THE ALTERCATION HAPPENED AND EVEN THOUGH THE BRAKE WAS WITNESSED BY ALL PARTIES. I WILL HAVE AN INCREASED INSURANCE PREMIUM FOR SOMETHING THAT I BELIEVE NOT TO BE THOUGH ANY FAULT OF MY OWN. I HAVE GONE TO JAGUAR HEAD OFFICE AND AFTER MUCH CONFUSION ON THEIR CUSTOMER VICE REP, THEY CLAIM THAT THERE ISN'T AN ISSUE AND THAT THEY ONLY DEAL WITH INSURANCE COMPANIES. MY INSURANCE COMPANY WILL ONLY CONTACT THEM IF A COMPLETE RECALL IS MADE. I HAVE ONLY FOUND ONE OTHER PERSON WHO TOOK THEIR VEHICLE INTO THEIR DEALER (JAGUAR NORTHAMPTON) AND THEY FIXED THE PROBLEM. I CAN PROVIDE THIS INFO, IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT SHE ALWAYS NOTICED WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE. DURING THAT TIME, SHE ALSO NOTICED THAT THE ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL AND SHE SMELLED SOMETHING BURNING. SHE TOOK THE VEHICLE TO A LOCAL DEALER AND THEY STATED THAT THE SMOKE WAS NOT PROBLEMATIC. AFTER A YEAR OF COMPLAINING ABOUT THE SMOKE, THE CONTACT BEGAN EXPERIENCING FAILURE WITH THE GEAR BOX AND NOTICED THAT THE GEAR BOX FAULT LIGHT WAS ILLUMINATED. SHE THEN TOOK THE VEHICLE TO ANOTHER DEALER AND THEY REPLACED THE TRANSMISSION. SHE DOES NOT REMEMBER WHAT CAUSED THE TRANSMISSION TO FAIL OR THE SPECIFIC FAILURES SHE EXPERIENCED WITH THE GEAR BOX. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 75,000.

THIS IS THE THIRD PROBLEM WITH CONTINENTAL TIRES SINCE I OWNED MY 2002 JAGUAR X-TYPE SPORT. THE FIRST WAS A FLAT THE DAY I BOUGHT IT. THE SECOND WAS NUMEROUS CRACKS IN THE INSIDE TIRE TREAD, AND THE THIRD WAS DISCOVERED AT THE DEALER SERVICE DEPT. FOR A TIRE ROTATION FOR CORDS STICKING THROUGH THE SIDEWALL. ALL 3 INSTANCES WERE THE LEFT REAR TIRE. CONTINENTAL BLAMES JAGUAR, JAGUAR BLAMES CONTINENTAL, AND I'M STILL OUT 3 TIRES IN ONLY 19 MONTHS/19,000 MILES OF OWNERSHIP !!! MY WIFE IS EXTRA CAUTIOUS ABOUT DRIVING EVER SINCE WE BROUGHT IT HOME NOT TO HIT ANY ROAD OBSTACLES, WE FEEL THIS IS A SAFETY ISSUE AND POSSIBLE LEMON LAW AS WELL.*AK

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH CONTINENTAL TIRE CONTOUR, DOT LMT4AXBU1502. ALSO WHILE HIS WIFE WAS DRIVING THE TIRE WENT FLAT, AND WHEN SHE EXITED THE VEHICLE THE TIRE HAD NO SIDEWALLS. MANUFACTURER WAS CONTACTED.*AK SIDEWALL SEPARATED WHICH CAUSED WHEEL TO BEND. *PH *JB

WHILE SITTING IN TRAFFIC, THE VEHICLE ALL OF A SUDDEN CAUGHT ON FIRE. *JB THERE WAS NO WARNING, SMOKE STARTED TO COME FROM THE HOOD. (HEAVIEST ON THE RIGHT SIDE OF THE HOOD) THE ENGINE BLOCK WAS TOTALLY DESTROYED. THE HOT SPOT APPEARED CLOSE TO THE WINDSHIELD. WHEN THE FIRE STARTED, IT SMELLED LIKE ELECTRICAL WIRING. THE DEALER COULDN'T FIND THE PROBLEM. *SCC *JB

THE DRIVER'S SHOULDER HARNESS LOCKS UP AND WILL NOT EXTEND SO IT CAN BE PUT ON. WE ARE TOLD THIS IS NORMAL FOR AND ENGLISH CAR AND TO DRIVE WITHOUT THE SHOULDER HARNESS.*AK THE RETRACTOR LOCKS UP WHEN THE BELT IS IN STOW AND CAN NOT BE RELEASED. RETRACTOR REPLACED ONCE AND ISSUE CONTINUES. ALSO WHEN IN AN ACCIDENT THE SHOULDER HARNESS RETRACTOR DID NOT LOCK AND FAILED TO RESTRAIN. THE ENTIRE ASSEMBLY HAS BEEN REPLACED WITH NO IMPROVEMENT. CW

NAR 04/21/2003 MR THE CONSUMERS AUTOMOBILE WAS IN A SERIES BLOCK OF VEHICLES BUILD AND SOLD WITH A DEFECTIVE CHIP. AFTER HAVING SEVERAL PROBLEMS WITH THE VEHICLE SUCH AS; THE SEAT BELT ADJUSTERS BROKEN, THE CLOCK RADIO AUDIO SYSTEM INOPERATIVE, THE BRAKES HAVING BEEN REPLACED, FAILURE OF THE TRANSMISSION INTERLOCKING WHICH CAUSES A CLICKING NOISE. AND TO DATE THE CONSUMER HAS ONLY RECEIVED ONE RECALL (R935) NOTICE. THE CONSUMER IS VERY DISSATISFIED AND FEELS THAT JAGUAR HAS FAILED TO TACKLE THE PROBLEMS AS STATED, HOPEFULLY COMPENSATION FOR THE DEFECTIVE VEHICLE WILL BE ENACTED. *CB THE DASHBOARD INSTRUMENT PANEL WAS REPLACED. THE HVAC MADE A NOISE WHEN THE DEFROSTER WAS ON *JB

WHEN THE BRAKES WERE APPLIED, THE VEHICLE SURGED FOWARD. *JB THE CONSUMER'S FOOT REMAINED ON THE BRAKE WHEN THE INCIDENT OCCURRED. THE CONSUMER HAD TAKEN THE VEHICLE TO THREE DIFFERENT SERVICE DEPARTMENTS WHO WEREN'T ABLE TO REMEDY THE PROBLEM. SCC

STEERING VIBRATION STARTED AFTER REPLACEMENT OF CLUTCH AT 12000 MILES ( CLUTCH SEIZED). DEALER SAID WHEELS WERE BUCKLED AND SWAPPED, ON FURTHER WORK 2 MONTHS LATER ( TOOK 2 MONTHS FOR PART) DEALER STATES 4 WHEELS ARE BUCKLED ( INCLUDES SPARE THAT WAS UNUSED). ONLY OPTION IS TO PURCHASE 4 NEW WHEELS ( X TYPE 3.0 SPORT). JAGUAR HAVE BEEN SINGULARLY UNHELPFUL AND CAR HAS BEEN IN REPAIRS FOR 22 DAYS SINCE RECEIVED IN JUNE 2002. *JB

THE DRIVER SIDE WINDOW DID NOT ROLL DOWN. *JB

WHILE STOPPING AT A LIGHT BRAKES GRABBED AND MADE A GRINDING NOISE. VEHICLE HAD BEEN TO THE DEALER ON FIVE OCCASIONS, AND DEALER WAS UNABLE TO RESOLVE THE PROBLEM. *AK

ON FOUR SEPARATE OCCASIONS IN THE LAST FIVE MONTHS, THE CAR LOST POWER AND THE "POWER TRAIN" WARNING LIGHT ON THE DASH DISPLAY CAME ON. IT APPEARS TO BE RELATED TO THE CRUISE CONTROL, SINCE THE FAILURES OCCURRED WHEN ENGAGING OR RE-ENGAGING (AFTER APPLYING THE BRAKE OR PRESSING ON THE ACCELERATOR) THE CRUISE CONTROL. THE FAILURES SEEM TO OCCUR RANDOMLY AND NOT EVERY TIME THE CRUISE CONTROL IS USED. THE DEALER HAS BEEN UNABLE TO REPLICATE THE PROBLEM, BUT THEY HAVE REPLACED THE CONTROL COMPUTER AND RE-DONE A NUMBER OF WIRING HARNESSES. EVEN THOUGH THE PROBLEM HAS NOT BEEN REPLICATED, THE FAILURE HISTORY IS CAPTURED IN THE CAR'S ON-BOARD COMPUTER. *NLM

VEHICLE INSTRUMENT PANEL IS INOPERATIVE.*MR THE CONSUMER HAD EXPERIENCED SEVERAL PROBLEMS WITH THE VEHICLE. THE DASHBOARD HAD TO BE REPLACED AS RESULT OF THE INSTRUMENT PANEL, THE DRIVER SIDE DOOR WAS WOULD NOT OPEN FROM THE OUTSIDE, THE WARNING LIGHT FLASHED ON INDICATING A PROBLEM WITH THE ENGINE AND THE VEHICLE WOULD OVERHEAT AND SHUT DOWN ON ROADWAYS. THE DEALER WAS NOTIFIED AND VEHICLE WAS TAKEN FOR SERVICE BUT THE CONSUMERS NO LONGER WANT THE VEHICLE BACK. PLEASE RESPOND PROMPTLY IN RESOLVING MATTER. *CB

SPACE BETWEEN THE GAS PEDAL AND BRAKE PEDAL IS SO NARROW THAT DRIVER'S FEET GOT TRAPPED BETWEEN THEM, RESULTING IN AN ACCIDENT.*AK